Consignment Account Format With Example Jobs in Usa

The Accounting & Reporting Advisory Experienced Senior Associate is responsible for understanding complex accounting and reporting matters and assisting companies with the proper application of accounting standards for both public and private companies. This role assists companies with the implementation of new accounting standards as well as other accounting and reporting related projects. This role also assists with training on accounting and reporting related matters both internal and external.

Job Duties:

• Applies technical knowledge to develop, administer and deliver training courses or presentation materials. Activities include:
• defining training goals
• supervising course development or updating, and evaluating courses
• facilitating training courses, and evaluating course/presentation effectiveness based on participant and presenter feedback
• Researches complex auditing and reporting problems, and communicates to clients in both written and verbal format
• Designs tools and templates for use on ARAS engagements
• Contribute to thought leadership pieces, conference calls and live presentations for clients and prospective clients
• Demonstrates thought leadership, and provides value-added insights in BDO's formal communications and in articles and speeches for external audiences
• Participates on professional committees
• Applies relevant GAAP, GAAS, SEC, PCAOB, other applicable or emerging regulations and standards and the BDO Code of Ethics and Professional Conduct with honesty and integrity
• Other duties as required

Supervisory Responsibilities:

• Provides verbal and written performance reviews to Assurance associates

Qualifications, Knowledge, Skills and Abilities:

Education:

• Bachelor's degree in Accounting, Finance, Marketing, or Economics, required; OR
• Bachelor's degree in other focus area AND CPA certification, required
• Master's in Accountancy, preferred

Experience:

• Three (3) or more years of experience in public accounting and/or relevant industry experience, required
• Supervisory experienced, preferred

License/Certifications:

• CPA certification, preferred

Software:

• Proficient in Microsoft Office suite, including Word, Excel, PowerPoint and Outlook, preferred
• Experience with accounting research databases, preferred

Language:

• N/A

Other Knowledge, Skills & Abilities:

• Solid understanding and proficiency of accounting standards and reporting requirements for public companies
• Strong leadership and management skills
• Superior written and verbal communication skills
• Advanced knowledge of GAAP and SEC

Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate's qualifications, experience, skills, and geography.

California Range: $95,000 - $110,000

Colorado Range: $95,000 - $110,000

NYC/Long Island/Westchester Range: $95,000 - $110,000

Washington Range: $95,000 - $110,000

JOB DESCRIPTION

Position Title: Service Account Coordinator

Department: Service, Account Management

Reports To: Sr. Account Manager

Works With: Account Managers, Operations, Dispatch, Billing, Warehouse, Safety, Field Technicians, Vendors

Primary Location: Thornton Office

Typical Schedule: Monday to Friday, 7:00 AM to 4:00 PM

Travel: No routine travel required. Occasional jobsite exposure or customer walk-throughs may be needed for learning, coordination, or account support.

Direct Reports: None

About Murphy Company

Since 1907, Murphy Company has been a leading mechanical contractor in the St. Louis and Denver markets. We pride ourselves on our core values of employee well-being, enduring relationships, and integrity and professionalism. We strongly believe our people are our most important asset, and we strive every day to make Murphy a great place to work as we build our clients’ visions.

Position Summary

The Service Account Coordinator supports the Account Management team by coordinating customer communication, proposal preparation, and internal follow-through to keep service work organized and moving. This role helps ensure customers receive timely updates, documentation is accurate and complete, and day-to-day account activity is tracked through to completion. The position is primarily office-based in the Thornton office and works closely with internal teams, including dispatch, operations, billing, and field technicians. This is an entry-level position with strong mentor support and long-term growth opportunity for high performers as skills are mastered.

Duties and Essential Job Functions

Customer Experience and Account Coordination

• Coordinate day-to-day account activities to keep customers informed and service work progressing.
• Respond promptly and professionally to customer inquiries via phone, email, and customer portals.
• Provide clear updates, confirm next steps, and close the loop on open items.
• Serve as a communication link between customers, Account Managers, dispatch, technicians, vendors, and internal support teams.
• Track commitments, action items, and due dates to ensure follow-through and timely completion.

Proposal and Sales Support

• Assemble customer-ready proposals (service, repair, maintenance) using templates and information provided by the team.
• Review proposal packages for completeness, accuracy, and professional formatting prior to release.
• Track open proposals and support timely follow-up with customers and internal teams.
• Maintain accurate proposal and opportunity status information in CRM tools and related tracking systems.

Service Workflow and Administrative Support

• Assist with managing work orders, purchase orders, quotes, and invoicing support tasks, including tracking status and supporting documentation.
• Coordinate internal next steps with dispatch, technicians, vendors, and billing to keep work moving and expectations aligned.
• Maintain organized customer files, records, and documentation to support consistent execution and customer service.
• Identify and communicate process improvement opportunities that increase consistency, responsiveness, and efficiency.

Learning and Development

• Participate in onboarding and ongoing coaching with Account Managers and service leadership.
• Attend customer meetings and occasional site walk-throughs (as needed) to build familiarity with equipment, scope, and customer expectations.
• Build progressive capability in proposal workflow, customer communication, and coordination discipline.

Basic Qualifications (Required)

• High school diploma or GED.
• Entry-level to 2 years of experience in customer service, coordination, administrative support, or related roles (internships and relevant experience considered).
• Proficiency in Microsoft Office (Outlook, Word, Excel) and comfort learning new tools and systems.
• Strong written and verbal communication skills, attention to detail, and follow-through.
• Ability to prioritize work, stay organized, and perform in a fast-paced, high-volume environment.

Preferred Qualifications

• Exposure to commercial HVAC, plumbing, construction, facilities, or mechanical services (not required).
• Familiarity with CRM platforms and workflow tools (Smartsheet experience is a plus).

Skills, Knowledge, Abilities, and Characteristics

• Strong organization and multitasking skills with consistent follow-through.
• Customer-first mindset and professional communication habits.
• Ability to build relationships across customers, field teams, and internal departments.
• Practical problem-solving and a continuous improvement mindset.
• Dependable, team-oriented, and adaptable when priorities shift.
• High standards for accuracy, quality, and responsiveness.

Working Conditions and Physical Requirements

• Primarily office-based role at the Thornton office.
• Occasional jobsite exposure or customer walk-throughs may be required to support learning and coordination.
• Typical office demands include sitting, standing, computer work, and phone use.
• When on a jobsite, the ability to navigate mechanical rooms and active work areas while following safety protocols.
• Occasional light lifting of office materials (files, binders, small packages).

Performance Expectations (Examples)

• Maintain timely, professional customer communication and reliably close the loop on open items.
• Keep proposal and coordination workflows organized, accurate, and on schedule.
• Maintain clean CRM documentation and status visibility for assigned activities.
• Demonstrate consistent improvement in coordination ownership, responsiveness, and accountability.

Career Path and Development

This role provides foundational experience in account coordination, customer communication, and proposal workflow within the mechanical service business. With demonstrated performance and business need, responsibilities may expand over time.

Compensation and Benefits (HR to Complete for Posting)

Pay Range: $60,000 to $75,000

Incentive/Bonus: (if applicable)

Benefits Summary: (medical, dental, vision, 401(k), PTO, paid holidays, profit sharing, wellness program)

• Full-time; Monday- Friday; 1st shift (6:30 am)
• Weekends as required

• Sell Keurig Dr Pepper brands to maximize brand growth, share growth, brand distribution, and to obtain specific volume objectives.
• Contact key personnel in assigned accounts pre-selling products, promotions, displays, point-of sale material, beverage section revamps, service requirements.
• Develop and implement beverage shelf re-allocations designed to maximize the sales of Keurig Dr Pepper brands.
• Participate in the installation of revamped beverage sections, displays and placement of POS material according to company merchandising standards.
• Stock and merchandise Keurig Dr Pepper brands in the allocated beverage section, including racks and secondary displays.
• Assist in the sale, placement, and changing of vendors in chain store accounts; check regularly for proper mechanical operation, cleanliness, selection and product availability.
• Maintain accurate sales records for all assigned accounts, including special reports on promotional activity, competitive sales and space allocations.
• Maintain adequate amounts of back stock in each account to ensure product availability for in-store stocking and merchandising.

• Salary Range: $46,100 - $64,050 year base plus commission
• Actual placement within the compensation range may vary depending on experience, skills, and other factors
• Benefits, subject to eligibility: Medical, Dental and Vision, Paid Time Off, 401(k) program with employer match, Child & Elder Care, Adoption Benefits, Paid Parental Leave, Fertility Benefits, Employee Resource Groups, Breastmilk Shipping Services, Dependent Scholarship Program, Education Assistance, Employee Assistance Program, Personalized Wellness Platform and more!

• 2 years of customer service experience in a retail environment or in a sales position being held accountable for sales targets/upselling
• Lift, push, and pull a minimum of 50 pounds repeatedly
• Valid driver's license
• Proof of valid vehicle insurance

Keurig Dr Pepper (NASDAQ: KDP) is a leading beverage company in North America, with a portfolio of more than 125 owned, licensed and partner brands and powerful distribution capabilities to provide a beverage for every need, anytime, anywhere. We operate with a differentiated business model and world-class brand portfolio, powered by a talented and engaged team that is anchored in our values. We work with big, exciting beverage brands and the #1 single-serve coffee brewing system in North America at KDP, and we have fun doing it!
Together, we have built a leading beverage company in North America offering hot and cold beverages together at scale. Whatever your area of expertise, at KDP you can be a part of a team that's proud of its brands, partnerships, innovation, and growth. Will you join us?
We strive to be an employer of choice, providing a culture and opportunities that empower our team of ~29,000 employees to grow and develop. We offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development, while ensuring you feel valued, inspired and appreciated at work.
Keurig Dr Pepper is an equal opportunity employer and recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.

A.I. Disclosure:
KDP uses artificial intelligence to assist with initial resume screening and candidate matching. This technology helps us efficiently identify candidates whose qualifications align with our open roles. If you prefer not to have your application processed using artificial intelligence, you may opt out by emailing your resume and qualifications directly to in lieu of clicking Apply. Please include the job title and location or Job ID # in the email subject line.

The Account Manager position is part of the Employee Benefits team at Daniel and Henry. This role is responsible for supporting Account Executives with administrative services for clients. The position works under the guidance and direction of Account Executives and the Department Manager and requires the ability to collaborate with other team members to manage workload and complete projects on schedule.

The duties of this position include:

1)     Developing Requests For Proposals, distributing the RFP to carriers, answering basic carrier questions about the RFP and providing follow-up information to carriers as requested.

2)     Reviewing carrier proposals for accuracy and competitiveness. Using the information in carrier proposals to create spreadsheets comparing the options for Account Executives to review.

3)     Creating customized proposal presentations by incorporating PowerPoint, spreadsheets and PDF documents. When hard copies of presentations are necessary, this role will print and assemble materials as directed by the Account Executive.

4)     Providing ongoing customer service for clients including:

·        Working with insurance carrier representatives to answer coverage questions from clients and their employees.

·        Accessing insurance carrier portals to resolve enrollment or billing issues for clients.

·        Obtaining claims data reports from carriers, and preparing this data in the format requested by the Account Executive for delivery to clients.

5)     Occasionally attending client meetings as an observer.

6)     Assisting Account Executives with benefits program communication materials and occasionally conducting employee enrollment meetings to present benefit information and answer employee questions.

7)     Building and sustaining relationships with insurance carrier representatives through informational meetings and seminars.

8)     Maintaining recordkeeping and files for clients in the agency management system. (Applied Epic)

Some features of this position include flexible working hours, a hybrid office/partial remote work structure, professional training and development opportunities, and a recently remodeled office in a convenient metro location in St. Louis.

This position is salaried and does not have a sales requirement.

Successful individuals in this role will have exceptional written and verbal communication skills, are problem solvers and detail-oriented, and have the ability to multi-task. The ability to obtain a Life and Health insurance license within 1 year of employment is required.

Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our strategic plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech

Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values

Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:

1. Students are our top priority.

2. We strive for excellence.

3. We thrive on diversity.

4. We celebrate collaboration.

5. We champion innovation.

6. We safeguard freedom of inquiry and expression.

7. We nurture the wellbeing of our community.

8. We act ethically.

9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

The Accounts Payable Coordinator verifies and performs system entries for invoices and other payment requests. This role serves as the primary point of contact for vendors, financial and accounting staff, and other Institute personnel on matters related to payment status and other accounts payable issues

Job Duty 1 - Reviews requests for payment (invoices, check requests, employee payment requests, verifies accuracy and validity, and enters payment requests into the financial system.

Job Duty 2 - Collaborate with the AP Accounting team to resolve payment discrepancies and returned payments and/or checks.

Job Duty 3 - Perform other job-related duties as assigned.

Job Duty 4 - Responds to inquiries from vendors, contractors, department managers, and employees regarding payment status and other issues related to accounts payable.

Job Duty 5 - Coordinates, prepares, and analyzes vendor statement reconciliations and resolves any outstanding invoices and discrepancies with efficient delivery of reconciliation.

Job Duty 6 - Evaluate purchase products and services and ensure compliance with the Institute's policies and procedures and all government regulations when applicable.

Job Duty 7 - Participates in internal and external audits of the credit card/expense report functions.

Job Duty 8 - Assists with updating accounts payable policies.

Job Duty 9 - Gather performance metrics to assist with reporting; May utilize a variety of electronic systems to manage requisitions, conduct auctions, and manage vendors and/or inventories.

Job Duty10 - Answer inquiries from vendors on invoice status and other payment-related matters.

Educational Requirements
High School Diploma, GED, or Vocational School Diploma. Vocational training or a degree may be preferred or required (some profiles may require additional education).

Other Required Qualifications
Overnight travel required for project delivery; flexibility in on-site daily service delivery hours (due to client shift schedules, project requirements).

Required Experience
Three or more years of relevant experience.

Additional Preferred Qualifications
Accounts Payable in a University Setting Intermediate Excel, Word, and PowerPoint skills Excellent communication and customer service skills and an understanding of procure-to-pay best practices

Preferred Educational Qualifications
Associate's Degree in a related discipline or equivalent.

$47,872-$58,485 Annual Compensation

Commensurate with Education and Experience

SKILLS
Working knowledge of and skill in applying payables processing procedures and use of related system applications and processing hardware/equipment. Customer service and communications skills are required as is the ability to plan and organize work. Understanding of Institute procurement Policies. Fast and accurate data entry. Understanding of issues that create match exceptions. Ability to resolve complex customer service inquiries related to payment status, process, and procedures. Ability to run queries and format reports. Ability to analyze data, identify trends, and make recommendations. Must understand best practices, polices, and procedures associated with all AP tasks Knowledge of basic accounts payable auditing and voucher entry.

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at policymanual/section6/C2653.

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia ("USG") and Georgia Tech. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of an individual's race, ethnicity, ancestry, color, religion, sex (including pregnancy), national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

This is not a supervisory position.
This position does have any financial responsibilities.
This position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.

Successful candidate must be able to pass a position of trust + credit background check. Please visit employment/pre-employment-screening

Description

Ready for more than just a job? Build a career with purpose.

At Lactalis in the USA, we're committed to providing meaningful opportunities for our people to learn, grow, and thrive-whether you're just starting your journey with us or looking to take the next step in your career. From day one, we offer the tools and support to help you succeed.

As the world leader in dairy, Lactalis is a family-owned company with over 85,000 pragmatic and ambitious professionals across the globe. Each day, we're proud to produce award-winning dairy products that bring people together.

In the US, we proudly offer an unrivaled house of beloved brands, including Galbani Italian cheeses and ricotta, President specialty cheeses and butters, Kraft natural and grated cheeses, Breakstone's cottage cheese, Cracker Barrel, Black Diamond cheddar, and Parmalat milk. Our yogurt portfolio includes siggi's, Stonyfield Organic, Brown Cow, Oui, Yoplait, Go-Gurt, :ratio, Green Mountain Creamery, and Mountain High, along with a growing family of ethnic favorites like Karoun, Gopi, and Arz.

At Lactalis, we live by our core values-Ambition, Engagement, and Simplicity. We foster a workplace where innovation thrives, diverse perspectives are celebrated, and everyone's unique background and ideas are valued.

Even if you don't meet every qualification, we encourage you to apply. We want to hear about your PASSION, your STORY, and how your EXPERTISE can help us shape the future of dairy.

From your PASSION to ours

Lactalis US Yogurt, part of the Lactalis family of companies, is currently hiring a Key Account Management Intern based in Bedford, NH.

Why Join the Lactalis Internship Program?

Our paid internships offer valuable hands-on experience and the chance to work alongside passionate teams dedicated to your success.

In this program, you will:

• Explore different areas of our business.
• Build your resume and expand your professional network.
• Learn directly from industry professionals.
• Work in a collaborative and innovative environment where your ideas matter.
• Help shape the future of our beloved brands.
• Enjoy free yogurt (of course!).

This is your opportunity to develop valuable skills, make a real impact, and take the next step toward an exciting future.

The Role: Make an Impact

The Key Account Management Intern will support responsibilities across sales, marketing, and data analytics to help drive performance at key high-growth e-Commerce retailers. This role will develop a Microsoft Excel dashboard to analyze sales and promotional performance, as well as conduct a content optimization audit across pure-player e-commerce accounts. The intern will collaborate closely with the E-Commerce Pure-Player Key Account Manager and the Omnichannel Marketing and Operations Team to ensure alignment with the company's goals and values. The Key Account Management Intern will report to the Manager, Customer Business - E-Commerce.

From your EXPERTISE to ours

Key responsibilities for this position include:

Primary Project: Build a sales dashboard for Fresh Direct that provides an overview of sales and promotional performance at a Universal Product Code (UPC) level to help strengthen field sales planning and execution.

• Develop a dashboard that uploads data from the Fresh Direct Insights Hub and then generates key charts and graphs outlining UPC sales and promotional performance across the category.
• Prepare key findings within the following categories: high/low performing products, gaps in assortment, promotional formatting and optimization recommendations to share with the Revenue Growth Management team and the Omnichannel Marketing team.
• Document these findings, and be prepared to attend meetings with Fresh Direct, alongside the Sales Manager, where you will be asked to present your key findings and recommendations.
• Present the dashboard, from data upload through chart/graph generation, your findings, and key recommendations to the leadership team at summer's end.

Secondary Project: Conduct a full-scale audit of content on Amazon Fresh and Fresh Direct (manual for Fresh Direct; with Dataweave support for Amazon).

• Perform basic audit of portfolio and identify any gaps and recommend any optimizations across carousels, product titles, bullet points, and other content areas.
• Identify top-performing brands/products at retailer using Unify, and then analyze product detail pages, and translate insights into actionable recommendations for our own listings.
• Develop a framework for tracking post-internship results, including suggested KPIs and timelines for expected performance lifts.
• Present findings and recommendations to the leadership team at summer's end.

WORK CONDITIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential duties and responsibilities.

Requirements

From your STORY to ours

Qualified applicants will contribute the following:

• Currently enrolled in a Bachelor's degree program. A major within the field of Business is preferred.
• Experience in data analytics with a demonstrated interest in relationship building, presenting, and account or project management.
• Proficiency in Microsoft Office, specifically a strong command of Microsoft Excel is required.
• Prior experience with Power BI is highly preferred.
• Capacity to share knowledge, skills, and techniques to execute projects effectively, leading cross-functional teams to reach objectives on time and on budget.
• Ability to set up, implement, and monitor profitable plans to create strategic, long-term partnerships with customers.
• Skilled in rigorous data analysis to identify causes and effects, selecting appropriate information to make effective, logical decisions.
• Openness to new ideas and different perspectives, with an eagerness to learn from the business environment to help develop the Group.
• Act as a role model to positively influence others and enhance the team's ability to contribute to a goal.
• Strong problem-solving skills, including the ability to build a logical approach to assess situations, identify causes, and deploy solutions.

Lactalis is an equal employment opportunity employer. We will not discriminate against applicants with regard to any legally-recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, age, marital status, sexual orientation, and physical or mental disabilities. Further, any division of the Company that is an Affirmative Action Employer will comply with all related legal obligations.

POSITION OVERVIEW

Viewpoint Systems is a Pensacola, Florida-based designer and manufacturer of rugged display and computing solutions for the U.S. military. Our products are deployed across ground vehicle, naval, and airborne platforms in some of the most demanding operational environments in the world.

The Junior Account Manager supports the Business Development Representative responsible for the Airborne Market Sector. This is an entry-level, account management-focused role designed to offload high-volume customer interaction tasks from the BD Representative, enabling him to concentrate on strategic business development, opportunity pursuit, and long-range pipeline growth.

The right candidate will serve as the primary point of contact for day-to-day customer requests across the airborne portfolio, fielding inquiries, managing order status communications, facilitating technical support, processing administrative agreements, and supporting tradeshow and travel logistics, while ensuring that every customer interaction reflects the quality and professionalism that Viewpoint Systems is known for.

This position is intentionally structured as a career development role. Candidates who demonstrate strong performance, a command of Viewpoint's product portfolio, and an ability to build customer relationships will be well-positioned to advance into a Business Development Representative role, a higher-compensation position with direct responsibility for opportunity pursuit, pipeline ownership, and revenue generation.

KEY RESPONSIBILITIES

Customer Management

• Serve as the primary day-to-day point of contact for assigned airborne sector customer accounts
• Receive, triage, and respond to incoming customer requests
• Proactively communicate open order status updates to customers, ensuring visibility into production, shipping, and delivery timelines
• Use company CRM system to create touchpoints and follow-up activities on all potential sales opportunities. Execute these activities according to schedule.
• Track all open customer requests through resolution, ensuring timely follow-up and closure

Technical Support Coordination

• Field incoming technical support requests from customers and route to the appropriate internal technical resource
• Communicate troubleshooting guidance and status updates to customers on behalf of the technical team
• Log and track all technical support cases to ensure timely resolution and customer satisfaction
• Escalate complex or unresolved technical issues to the BD Representative or Engineering team as appropriate

Repair & Return Management

• Receive and process customer repair requests and Return Material Authorizations (RMAs)
• Coordinate with operations and repair personnel to track repair status and communicate timelines to customers
• Ensure customers are kept informed throughout the repair cycle from receipt through return shipment
• Maintain accurate records of repair activity within the CRM system

Contract & Administrative Document Processing

• Process and execute Non-Disclosure Agreements (NDAs) in coordination with appropriate internal stakeholders
• Manage bailment agreement paperwork, ensuring accurate documentation, proper routing for signatures, and compliant record retention
• Complete and submit customer-required vendor forms, compliance certifications, supplier questionnaires, and other administrative documentation on behalf of Viewpoint Systems
• Maintain organized records of all executed agreements and customer-required documents

Tradeshow Support

• Research and complete company registration requirements for relevant defense industry tradeshows and conferences
• Coordinate equipment logistics for tradeshow participation, including shipping, tracking, and confirmation of receipt for display products and demonstration units
• Assist the BD Representative in preparing materials and coordinating pre-show activities
• Support on-site tradeshow execution as needed, consistent with travel requirements of the role

BD Representative Administrative Support

• Book travel for the BD Representative, including flights, hotels, and ground transportation in accordance with company travel policy
• Prepare and submit travel expense reports for the BD Representative, ensuring accurate documentation and timely processing
• Assist with the compilation and formatting of the weekly Business Development status report, aggregating CRM data, activity summaries, and pipeline updates

CRM & Pipeline Hygiene

• Maintain accurate and current records in the company CRM for all customer interactions, open requests, and account activity
• Assist the BD Representative in keeping opportunity records, contact data, and account histories up to date
• Generate routine account activity reports and status summaries as needed

Customer Relationship Support

• Build and maintain professional working relationships with customer procurement, logistics, and technical personnel at assigned accounts
• Monitor customer satisfaction and proactively communicate any concerns or emerging issues to the BD Representative
• Support the BD Representative in preparing for customer meetings, reviews, and briefings
• Represent Viewpoint Systems professionally in all written and verbal communications

Reports To:

BD Representative, Airborne Market Sector

Location:

Woodstock, Georgia

Work Schedule:

Full-Time, Onsite

Travel:

Up to 30%

Position Type:

Entry-Level

QUALIFICATIONS

Education

• Bachelor's degree in Business Administration, Marketing, Communications, Engineering Technology, or a related field required
• Equivalent combination of education and relevant professional experience will be considered

Experience

• 0-2 years of professional experience in account management, customer service, sales support, or a related field
• Prior internship or co-op experience in a defense, aerospace, manufacturing, or technical sales environment is a plus
• Experience working with a CRM platform (Zoho, Salesforce, HubSpot, or similar) is preferred

Knowledge & Skills

• Strong written and verbal communication skills; ability to correspond professionally with military and government customers
• Highly organized with the ability to manage multiple open requests simultaneously and meet deadlines
• Customer-first mindset with a proactive, follow-through-oriented approach to problem solving
• Comfortable working in a technical product environment; ability to learn and communicate product specifications with guidance
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Familiarity with defense acquisition, government contracting, or military procurement processes is a plus
• Self-starter who operates effectively with minimal supervision in a fast-paced, small-company environment
• Ability and willingness to travel up to 30%, including to tradeshows, customer sites, and company facilities

WHAT WE OFFER

• Base salary of $65,000 - $80,000, commensurate with experience
• Comprehensive benefits package including medical, dental, and vision coverage
• 401(k) with company contribution
• Paid time off and federal holidays
• Opportunity to work with leading-edge defense electronics products used in real-world military operations
• Direct mentorship from an experienced BD professional in the defense electronics industry
• Clear path for advancement into a Business Development Representative role for high performers

ADDITIONAL REQUIREMENTS

This position may require the ability to obtain and maintain a U.S. Government security clearance. U.S. citizenship is required. The selected candidate will be subject to a background investigation.

Viewpoint Systems is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.