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Job Description: Operations Associate

Reports To: General Manager

Summary: In this role you will support the overall customer experience by receiving shipments and

accurately maintaining inventory records. You will also take ownership of the stockroom and assist our

team in replenishing the sales floor after shipment or during recovery periods. This role reports directly

into the General Manager.

Responsibilities:

• Receive and process shipment of new product and replenishment

• Process internal transfers between stores and warehouse

• Maintain accurate inventory levels through regular cycle counting and weekly reconciliation

of negatives on hand

• Liaise with Operations Manager for requesting inventory adjustments

• Maintain neat and organized stockroom, ensuring product is categorized and properly

ticketed

• Pack and ship client orders in accordance with company standards

• Partner with Stylists to process, pack, and ship consignments for clients and external stylists

• Research and reconcile shipping errors with FedEx

• Process store damages on a regular basis

• Manage monthly supply orders and organization

• May assist on sales floor during peak times and as assigned

• Other duties as assigned

Qualifications:

• Minimum of (2) years working retail (or related work) experience preferred

• Basic computer skills and familiarity with P.O.S. systems

• Ability to frequently lift up to 25 lbs, occasionally more

• Excellent verbal and written communication skills

• Positive and high energy

• Availability to work a retail schedule including evenings, weekends, holidays, and have

• flexibility to store operating hours to meet the needs of the business

The compensation for this position ranges from $22 to $24 hourly. The rate of pay offered will be dependent upon candidate’s relevant skills and experience. In addition, there is a comprehensive benefits package including: medical, dental, vision, supplemental benefits through AFLAC, a retirement plan various paid time off programs, and employee discount/perks.

WHY WORK FOR VERSACE

Our stores fully embody the spirit of Versace: Italian heritage, fearlessly Luxury forward, iconic design and a family first culture where we believe in the empowerment, motivation and growth of all employees.

Founded in 1978, Versace is one of the leading global fashion design houses. Versace designs, manufactures and distributes fashion and lifestyle products including haute couture, women and men RTW, accessories and fragrances.

WHO YOU ARE

Our contributors at Versace are stylish, fashionable and elevated individuals who have a drive to achieve results and a passion for customer engagement. Success starts with being an entrepreneur- by acting as a strong brand representative in the community you will grow your business through client relationship management and events. We encourage an innovative workplace to strategically drive the business by being solution oriented.

WHAT YOU WILL DO

The Senior Sales Associate will join our team reporting to the General Manager. You will be a Brand Ambassador by providing an exceptional client experience, embracing and promoting our Retail Excellence Program with our clients and staff alike.

Duties and Responsibilities

• Meet & exceed sales goal targets (daily, monthly, yearly)

• Meet & exceed targets for client data capture

• Create & foster genuine client relationships that will result in hitting and exceeding core KPIs: sales, UPT, ATV

• Maintain client relationships through after sales service: not limited to but to include thank you notes, follow up phone calls, follow through of product repair or maintenance

• Support the team in generating new client relationships while maintaining those that are existing

• Support the business through maintenance of daily operations such as, but not limited to, opening & closing the registers, visual maintenance, inventory tasks

• Set the example of operation excellence by following policies & procedures, while elevating the standards through usage of the proper tools & equipment

• Support the business by maintaining seamless inventory operations throughout the day

• Open and close consignments

• Process returns and exchanges

• Ability to communicate effectively & build strong partnerships with clients, peers, and management

• Develop business driving initiatives, contests and events

• Support the sales team through various coaching & training techniques

YOU’LL NEED TO HAVE

• Previous experience of at least 3 years in the Retail environment

• Organizational skills, accuracy and reliability

• Computer skills to include operation of retail point of sale system, Word, Excel and email

WE’D LOVE TO SEE

• Full understanding of specialty retail and a proven track record in clientelling

• Ability to thrive in a high paced retail environment.

• Ability to multi-task with ease while maintaining a balance of daily responsibilities

• A powerful personality that is entrepreneurial and sales focused

OUR DIVERSITY VALUE

At Versace, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Versace is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally recognized protected basis prohibited by applicable law.

Job Summary:

This position will be responsible for ensuring that all required logistical and administrative support is provided to effectively coordinate and execute preventive and corrective maintenance activities at the respective plants.

Essential Functions:

• Comply with Westlake Safety Policies and Procedures.
• Regular attendance, timeliness, and scheduling flexibility.
• Organize purchased and fabricated inventory of SAP, supplies, and tooling.
• Schedule the vendor’s delivery and equipment services. (Both leased and purchased).
• Organize and generate a bill of materials for key processing equipment, including sprockets, pulleys, and belts.
• Maintain a clean and organized work environment. Including the management of the spare parts warehouse and inventory.
• Work with the Maintenance Superintendent to develop consignment inventories with vendors.
• Safely operate a sit-down forklift/airlift as needed.
• Provide supporting information for budgeting and cost control, as requested.
• Provide field assistance to maintenance personnel for parts identification, replacement, and minor upgrades.
• Create requisitions for approval for the purchase of spare parts and non-spare parts within SAP and purchase orders from released requisitions (in adherence to Westlake policies and procedures).
• All other duties as assigned.

Knowledge, Skills, and Abilities:

• Inventory Management.
• Basic Electrical.
• Basic Mechanical.
• Data Administration.
• Blueprint reading (familiarity).
• Machining Processes.
• PM knowledge (preferred).
• SAP (familiarity).
• Microsoft Office.

Education and/or Experience:

• High school diploma or GED required.
• At least 1-2 years of prior experience working in a similar role.
• Maintenance Experience (Preferred).

Essential Physical Requirements/Work Environment:

The employee should possess the ability to:

• Be exposed to sounds or noise levels that may be uncomfortable.
• Withstand exposure to temperature extremes inside or out.
• Prolonged standing or in a stationary position.
• Complete repetitive movements.
• Bend and/or twist.
• Lift/move/transport items up to 50 pounds.
• Ability to move or traverse about the facilities.
• Ability to work around dust, chemicals, and other substances, and in various environmental conditions.
• Wear all required personal protective equipment (hearing, vision, and hard hat protection).

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements, or working conditions. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities or may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Hourly rate: $25-$28.

About Westlake

Westlake (NYSE: WLK) is a global diversified industrial company that manufactures and supplies essential products that enhance the daily lives of people worldwide. Our products, now under the One Westlake brand, supply the necessary building blocks for everyday products across housing and infrastructure, packaging and healthcare, and automotive and consumer goods. Consumers benefit from materials Westlake produces in products such as food packaging, medical devices, soaps and detergents, car interiors, fashion, toys, shoes, furniture, electronics, siding, stone veneer, windows, outdoor living, roofing, and pipe & fittings. Westlake is proud to contribute to driving a sustainable future by creating essential products that enhance your life every day.

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LHH is seeking a dedicated and detail-oriented professional for a direct hire B2B Customer Service job opportunity in Hickory, NC! The ideal candidate has customer service and order entry experience within manufacturing or distribution and can work well in a fast-paced environment! This position is fully onsite Monday - Friday.

Responsibilities:

• Respond promptly to a high volume of inquiries via phone and email.
• Understand and evaluate client requirements to deliver tailored support.
• Act as a central point of contact between clients, logistics, production, and sales teams.
• Foster strong relationships with business accounts through clear and consistent communication.
• Ensure all client data and order details are accurately recorded and maintained.
• Achieve performance benchmarks related to order processing and call management.
• Oversee consignment inventory accounts, ensuring timely updates and replenishments.

Qualifications:

• Demonstrated experience in a customer-facing role, preferably in a B2B setting.
• Skilled in managing phone interactions with active listening and professionalism.
• Proficiency in Microsoft Excel, including functions like VLOOKUP and data sorting/filtering.
• Capable of adjusting communication style to suit various client personalities and needs.
• Strong verbal and written communication abilities.
• Excellent organizational skills with the ability to juggle multiple tasks and deadlines.
• Experience working with ERP platforms.
• Collaborative mindset and comfort working within a team-oriented environment.

The Jewelry Assistant at Marissa Collections plays an important role in supporting the daily operations of the jewelry department while ensuring an exceptional client experience. This position acts as a liaison between the sales floor, jewelry operations, and store leadership, helping maintain organization, operational accuracy, and presentation standards within the department. 

The Jewelry Assistant supports merchandising, inventory management, trunk shows, events, and operational processes while partnering closely with stylists, buyers, and leadership to ensure the jewelry department operates efficiently and reflects the elevated standards of Marissa Collections. 

This role is ideal for an individual who is highly organized, detail-oriented, and energized by supporting a fast-paced luxury retail environment. 

Key Responsibilities 

Jewelry Merchandising and Presentation: 

• Support the presentation and visual organization of the jewelry department to ensure an elevated and polished environment. 
• Responsibilities include: 
• Partner with the Sales Manager and jewelry leadership to maintain floor presentation by designer and key assortment 
• Maintain a clean, organized, and visually appealing jewelry display both front of house and back of house 
• Ensure jewelry showcases, display areas, and storage spaces remain organized and dust free 
• Maintain vendor collateral and supporting materials for both client facing and operational use 
• Provide requested photos of jewelry assortments for buyers and vendor partners 
• Ensure all signage and product presentation standards are maintained 

Operational Support: 

Assist with daily operational functions that support the jewelry department and store operations. 

Responsibilities include: 

• Support opening and closing procedures for the jewelry department and store in partnership with leadership 
• Maintain adherence to POS standards, company policies, and operational procedures 
• Assist with client transactions using Retail Pro when needed 
• Support loss prevention standards and security protocols related to high value merchandise 
• Assist with quality control checks and operational accuracy within the department 
• Support the handling and receiving of high value shipments following company procedures 

Inventory and Merchandise Management: 

Assist with maintaining inventory accuracy and operational organization within the jewelry department. 

Responsibilities include: 

• Support receiving, organizing, and verifying jewelry merchandise to ensure accuracy and quality 
• Assist with merchandise preparation for vendor returns, including packing, documentation, and shipment tracking 
• Contribute to physical inventory counts and ongoing inventory accuracy efforts 
• Assist with research and resolution of inventory discrepancies 
• Support processes related to consignment merchandise 

Trunk Shows and Events: 

Support the preparation and execution of jewelry related events and trunk shows. 

Responsibilities include: 

• Assist with packing, unpacking, and reconciliation of trunk show merchandise 
• Support designers and leadership in merchandising trunk show assortments 
• Assist with tracking leads, client engagement, and event related sales activity 
• Support operational preparation and execution for jewelry events and activations 

Store Support: 

Assist with operational responsibilities that support the overall store environment. 

Responsibilities include: 

• Support store opening and closing procedures as needed 
• Assist with safe access and merchandise handling during business hours 
• Maintain organization and operational readiness within the jewelry department 

What Success Looks Like: 

Success in this role is defined by strong organizational discipline, attention to detail, and a proactive approach to supporting the jewelry department and store leadership. The Jewelry Assistant contributes to a polished environment, accurate inventory management, and smooth operational execution that ultimately supports an exceptional client experience. 

Benefits: 

Marissa Collections offers a competitive benefits package, including: 

• Medical, dental, and vision insurance 
• Employer contribution toward medical coverage 
• 401(k) plan with company contribution after eligibility period 
• Profit-sharing program 
• Paid time off and company holidays 
• Employee merchandise discount 
• Opportunities for professional growth and development within a luxury retail environment 

Marissa Collections is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, pregnancy, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law. We are committed to creating an inclusive environment for all employees.

The Selling Supervisor (Sales Manager) supports the Store Manager and the store team through effective execution of sales plans and assists and executes operational management tasks while being responsible for their own personal sales goals.

Essential Duties And Responsibilities

• Assists Store Manager with developing and implementing a strategic plan to achieve store business goals
• Responsible for meeting or exceeding personal sales and KPI goals
• Actively develops new clients by finding new ways to enhance and develop business and maintains existing clients
• Maintains client book (CRM) to standard and generates sales by utilizing the client book through appointments, consignment and daily correspondence and follow up with clients
• Effectively captures client data for connecting with clients and building relationships
• Completes outreach to connect with clients on a regular basis
• Demonstrates strong product knowledge and keeps updated on new St. John product, marketplace and fashion trends
• Upholds all brand values and relationship values
• Communicates and successfully promotes St. John promotional programs, marketing tools and events aimed at increasing business
• Follows through and accomplishes multiple projects and store priorities in a timely manner as needed
• Acts as ‘Manager on Duty’ when Store Manager is out of the store or unavailable and is confident managing all aspects of the business
• Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, and peers
• Demonstrates proper etiquette when communicating with internal and external clients (i.e. in-person, phone, e-mail, and written communication)
• Acts as the manager on duty when scheduled, to support all business functions
• Communicates effectively and develops and maintains professional relationships internally and externally
• Effectively teaches, demonstrates and assists to ensure staff is trained in product knowledge, clienteling and relationship selling skills
• Creates and maintains positive employee relations by helping lead a professional store team
• Communicates with Store Manager by providing feedback of any employee relations matter
• Coaches and motivates the sales team as needed
• Assists to ensure all store staff complies with all POS procedures
• Understands and performs all POS functions accurately, professionally and within Company compliance
• Opens and closes the store - performing all tasks to Company standard and compliance
• Resolves client issues and requests in an efficient, resourceful and quick manner
• Demonstrates high level of quality in work, attendance, and appearance
• Solves problems/issues methodically and with a sense of urgency
• Takes on appropriate partnerships with Store and Field Management, Human Resources and other corporate partners as needed
• Maintain store, lunchroom, stockroom and bathroom to Company standard and compliance standards
• Demonstrates high level of quality in work, attendance and appearance
• Actively contributes to non-selling activities and loss prevention initiatives
• Actively participates in Monthly Touch Bases
• Attends all required Store Meetings
• Maintains standards of store cleanliness and organization
• Assists in execution and maintenance of visual merchandising standards consistent with the Company brand standards and directives
• Assist in preparation and coordination of complete and accurate physical inventory per Company guidelines
• Assists in execution and maintenance of visual merchandising standards consistent with the Company brand standards and directives
• Assists to ensure accuracy of Company in store promotions and merchandise markdowns
• Assists in maintaining efficient and accurate inventory control processes and back room operations to include stockroom organization and completing shipping/receiving
• Ensures accuracy of all POS procedures and conducts training of POS System to staff
• Has a strong knowledge of the alteration process and fitting a client for alterations
• Opens and closes the store performing all tasks to Company standard
• Supports in the preparation and facilitation of required Store Meetings as needed
• Maintains standards of cleanliness and organization
• Maintain store and helps ensure staff safety component
• Assists in maintaining compliance to all Company Policies & Procedures
• Adhere to Timekeeping procedures

Additional Responsibilities

• Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management
• Demonstrates high level of quality work, attendance and appearance
• Adheres to all Company Policies & Procedures and Safety Regulations
• Adheres to local, state and federal laws
• Additional responsibilities assigned by supervisor related to your position/department
• Less than 20% travel may be required as necessary
• Ability to be flexible and willing to work extended hours when necessary

Education/Experience

• 2 - 5 years retail sales experience
• Luxury experience preferred
• Exemplary selling and clienteling skills

PHYSICAL DEMANDS: In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job.

• Standing, walking and squatting the majority of the works shift
• Ability to climb ladders or stairs (depending upon store design)
• Required to carry garments and packaging up to 40 pounds

Moderate: Mostly standing, walking, bending, frequent lifting

WORK ENVIRONMENT: In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job within the environment.

Majority of shift requires client interaction

• Ability to work varied hours: nights, days and weekends to support the business needs

St. John reserves the right at any time, with or without notice, to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities within your general skill set or capabilities.

About Us

For over 45 years, Gray & Sons Jewelers has been recognized as a world leader in the luxury watch and fine jewelry industry. We specialize in buying, selling, and repairing pre-owned collectible Swiss timepieces, estate jewelry, and diamonds. With a flagship showroom across from the iconic Bal Harbour Shops, a robust online and mail catalog business, and an in-house watch and jewelry workshop, we serve discerning clients locally and worldwide. We are now seeking a dynamic National Operations Manager to help lead our next chapter of growth.

Position Overview

We are seeking an experienced and highly motivated National Operations Manager with jewelry and /or luxury watch ​or pawnshop management experience to oversee all departments and daily operations, ensuring excellence in service, performance, and profitability. ​You will supervise and coordinate a team of 22 employees across: Jewelry and Watch Repair Workshop, Shipping and Logistics, Showroom, Online & Phone Sales, Catalog, Website, Marketing and Accounting Departments. This position requires a strong leader with exceptional interpersonal and communication skills, both verbal and written, as well as the ability to interact effectively with clients and staff. Understanding of asset evaluation, risk assessment, retail sales, consignment, and pawn activities is highly desirable. Strong analytical and math skills are required and will be tested.

Key Responsibilities

Oversee day-to-day operations across all departments to ensure efficiency and quality.. Drive performance, productivity, and teamwork among all employees. Manage workflow between in-house teams (sales, marketing, repairs, shipping, etc.). Engage directly with high-value clients and vendors, ensuring premium service at every touchpoint. Uphold and strengthen the company’s reputation for excellence and trust.

Requirements

• Proven track record in operations management in the luxury retail of jewelry, the luxury watch industry or pawnshop management. Strong leadership and team management skills; able to motivate and develop staff. Excellent communication, organizational, and problem-solving abilities. Multilingual – English and Spanish required; additional languages a plus. Demonstrated stability and longevity in previous positions. Entrepreneurial mindset with hands-on management style. College Degree.
• Only candidates with proven record of job stability and experience will be considered. Professional references upon request

Compensation & Benefits

• Base Salary: $200,000
• Comprehensive Benefits Package
• 401(k) & Profit-Sharing Opportunities
• Long-term career growth with a stable, established company.
• If you thrive in a fast-paced, high-performance environment and want to join a company that values expertise, integrity, and excellence—Gray & Sons Jewelers is the place for you. Apply today and be part of a world-class team redefining luxury watch and jewelry excellence.

Job Type: Full-time

Pay: $200,000.00 per year

Benefits:

• 401(k)
• Health insurance

Work Location: In person

Rich’s, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $4 billion, Rich’s is a global leader with a focus on everything that family makes possible. Rich’s®—Infinite Possibilities. One Family.

Purpose Statement

The Materials Group Leader is accountable for the suitable handling and processing of the entire supplies inventory in the warehouse during his shift. In addition to supervising and assigning tasks to workers and maintaining seamless functions in the warehouse.

Key Accountabilities and Outcomes

• Loading and unloading of freight and products
• Overseeing the handling of consignments and the supervising of the loading and unloading of the same.
• Maintaining an account of the entire supplies, raw and packaging materials inventory in the warehouse.
• Ensuring the proper labeling and tagging of goods and materials.
• Following all necessary documentation and legal procedures for inbound and outbound.
• Assigning work and functions to all warehouse workers and staff during his/her shift.
• Supervising the functions and working of the warehouse workers when the supervisor is absent.
• Adhering to the compliance of all legal, food safety, food quality and safety procedures of the company.
• Supervising proper shift allocations and ensuring efficiency of shift warehouse staff when supervisor is absent.
• Organizing and conducting necessary training activities for his/her shift staff and workers.
• Report to Supervisor any improper functioning of warehouse tools and equipment.
• Supervising the proper and smooth functioning of all activities.
• Assist in the shipping department when the Shipping Team Leader is absent.
• Supervise the deliveries on supplies to the lines according to SOP’s
• Overseeing the proper loading, unloading and handling of goods and materials.
• Validating the received materials and goods with the invoices to ascertain the precision of the goods delivered.
• Ensuring the completion of all paper work relating to the received and loading of goods.
• Ensuring the proper handling and stocking of goods, in compliance with warehousing and storage norms.
• Monitoring the warehouse records and inventory and filing reports of discrepancies in quantities and damages to the supervisor.
• Coordinate the transportation needs in Supervisor’s absence.
• Communicate with the Cold Storage facilities to coordinate inbound finished product loads when the supervisor is absent.
• Coordinating with suppliers regarding the shipments and delivery of orders.

Knowledge, Skills, and Experience

• HS degree or GED
• 3 years of experience in a food-processing, pharmaceutical or chemical manufacturing organization, preferably using computerized manufacturing equipment
• Demonstrated knowledge and application of qualifications in a pharmaceutical or food manufacturing environment
• Working knowledge of FDA regulations, Good Manufacturing Practices (GMPs), HACCP, food allergens and pest control
• Demonstrated knowledge of efficient and safe manufacturing operations to include product and associate safety, OSHA standards, product quality (success rates), cost control (minimizing downtime and waste, optimizing yield)
• Demonstrated ability to analyze and resolve problems
• Demonstrated mechanical and spatial aptitude, including the ability to disassemble and reassemble equipment
• Read, write and speak English
• Basic knowledge of SAP or similar software
• Good teamwork and leadership skills.
• Ability to effectively manage time and meet necessary targets.
• Knowledge and capacity to efficiently delegate work.
• Analytical and operational skills and the ability to adapt in a fast pace work setting.
• Proficiency with the MS Office (WORD & EXCEL)
• Previous experience using Syspro and/or riteSCAN is a plus.

COMPENSATION

In accordance with state law, the rate or range provided is Rich Products Corporation, its subsidiaries and affiliates ("Rich's"), reasonable estimate of the base compensation for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills, abilities, shift differential, and location.

Annual Range/Hourly Rate

$22.00 - $24.00

Rich Products Corporation, its subsidiaries and affiliates (“Rich’s”), are committed to a policy of Equal Employment Opportunity, standing up for fairness and maintaining a culture of belonging, to provide an exceptional experience for all. We will not discriminate against an applicant or employee on the basis of race, color, religion, sex, national origin, disability, military or veteran status, or any other Federal or State legally protected classes. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich’s. Please contact Rich’s Associate Experience Network at if you need assistance completing this application or to otherwise participate in the application process.

[Customer Support / Remote]
- Anywhere in U.S.

/ Competitive pay / Medical, dental & vision / 401k match / PTO
- As a Customer Service Associate at Optimal Ticketing, you will: Answer incoming phone calls and emails, providing accurate and timely information on inventory availability, ticket status and billing and payment transactions; Manage ticket inventory by ensuring timely and accurate processing of ticket consignment and ticket purchase requests; Collaborate with the team to ensure department coverage is met; Provide excellent customer service, always putting the customer first; Ensure established productivity and service standards are consistently met...Hiring Immediately >> join our team and make a positive impact on our customers' event experiences!

Under the leadership of the Assistant General Manager, Operations (AGMO), the Specialized Operations Associate Supervisor is responsible for leading, training and supervising the daily operations of the General Office, Jewelry Department, and the Returns Desk (select locations), including tracking and maintaining financial reporting.

• Lead and coordinate the opening of the store: safe, controller, registers and distribution of reports
• Supervise SOA team is maintaining daily functions, including but not limited to; morning cash entry, processing bank deposits, reconciling chargebacks, and counting register and petty cash
• Act as escalation specialist in resolving customer issues, both internal and external

• Follows and trains Jewelry Standards and Shipping Guidelines, makes recommendations to improve processes and maintains inventory accuracy.
• Receives, verifies, and ensures the proper booking of all jewelry in accordance with Company standards
• Supervises the efficient processing of re-tickets, RTV's, Transfers, Advanced Shipping Notice (ASN) Shipments and price changes
• Oversee the retrieval and processing of all merchandise to be returned/transferred to the vendor in accordance with Company standards
• Ensure case counts are completed, all merchandise is entered into the case count system after receipt, and all discrepancies are reconciled
• Maintain and audit the repair log, track all repairs sent to the vendor or local shop, and submit repair invoices
• Receive and verify all merchandise for trunk shows, assist in show set-up/take down, recap results, and manage the consignment merchandise life-cycle
• Ensure SOA team prepares and submits all special order requests
• Process and oversee Jewelry fulfillment

• Resolves customer issues, ensure team provides customer service to all clients returning product, oversee associate scheduling, maintain product organization, create, pack and manifest transfers, and galvanize a return transfer compliance of 95%+

• Internal Audit readiness and adherence to Internal Audit standards, including but not limited to monitoring vault/safe contents to remain up-to-date (audit ready)
• Supporting the AGMO and corporate team with cross-functional training of specialized operations team,
• Assist in the implementation of policies and best practices, makes recommendations to Management team
• Proactively partner with AGMO and corporate team on weekly/monthly workload
• Motivate team to meet results; make recommendations to Management for hiring, firing and promotion decisions
• Assist managers and associates on the selling floor as necessary
• Following up on reporting, outstanding invoices, and escalated issues to resolve

• Ability to drive profitability through execution of SOA KPIs
• Comfortable with real-time coaching, working closely with Associates, Store Leadership and cross functional Corporate partners
• Ability to work well in a fast-paced, team oriented environment that requires a high degree of multi-tasking with minimal supervision
• Ability to work a flexible schedule as per business needs & adheres to Dependability standards Demonstrates attention to detail and keeps personal work space organized
• Ability to influence team to follow store policies & procedures to help in decision-making
• Verbal and written communication skills; handles telephone and face to face interactions effectively and professionally
• Maintains confidentiality when handling issues
• Other store initiatives as assigned by management
• Ability to lift cartons (up to 50lbs), climb ladders, and handle racks and carts of merchandise.
• Must have strong computer skills, i.e. Google, MS Office, and adapt to changing technology

• Be part of a world-class team; work with an adventurous spirit; think and act like an owner-operator!
• Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate.
• A culture that promotes a healthy, fulfilling work/life balance
• Benefits package for all eligible full-time (including medical, vision and dental).
• An amazing discount

The starting rate for this position is between $50,963.31 - $55,000.00 annually. Factors which may affect starting pay within this range may include market, skills, experience and other qualifications of the successful candidate.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).