Code Red Customer Service Jobs in Usa

Your potential has a place here with TTEC's award-winning employment experience.

As a Customer Service Representative
- Financial Services, working onsite in Charlotte, NC you'll be a part of bringing humanity to business.

experienceTTEC.

You'll provide white glove support to customers of an asset and wealth management company that combines the entrepreneurial spirit of a start-up with more than 150 years of experience.

Our employees have spoken.

Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! What You'll be Doing Do you have a passion for helping others navigate through their online banking needs? Whether it's getting answers for customers quickly, consulting on products, or finding resolutions for their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You'll Answer questions about products via phone while providing website navigation support and assisting with the application process Access multiple electronic systems at once and document steps taken to efficiently and accurately complete the request Meet established goals for all performance metrics including call quality, productivity, and schedule adherence Participate in projects or process improvements to drive operational excellence What You Bring to the Role 1 year of customer service experience High school diploma or equivalent Recognize, apply and explain your product or service knowledge Computer experience Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook) What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Base wage of $19 per hour plus performance bonus opportunities And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives Visit for more information.

A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career.

From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you.

And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers.

Our TTEC community is here for you as one dynamic, global family.

You'll report to a Team lead.

You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC Our business is about making customers happy.

That's all we do.

Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.

On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day.

These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.

We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity.

We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.

As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

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Customer Service & Scheduling Coordinator
Window Cleaning Company Full-Time

Were a growing window cleaning company looking for a friendly, organized, and reliable person to become the voice of our business. If you enjoy talking to people, solving problems, and keeping things running smoothly, this could be a great fit.

What Youll Be Doing:

• Answering incoming calls and responding to customer inquiries
• Scheduling appointments and managing the daily calendar
• Handling customer concerns and resolving issues professionally
• Following up with customers to confirm bookings and ensure satisfaction
• Keeping records organized (notes, schedules, basic admin tasks)
•  

What Were Looking For:

• Strong communication skills and a positive, friendly attitude
• Someone who stays calm and professional with all types of customers
• Highly organized and good at multitasking
• Comfortable using phones, email, and basic computer systems
• Reliable and punctual
•  

Bonus (Not Required):

• Previous experience in customer service, reception, or office admin
• Experience with scheduling software or CRM systems
•  

What We Offer:

• Stable, full-time hours
• A supportive and easygoing team environment
• Opportunity to grow into a larger role as the company expands
• Competitive pay based on experience
•  

Schedule:
MondayFriday, 8:00 AM 5:00 PM

Location:
Commerce Twp., MI

Pay:
$14 per hour

To Apply:
Please send your resume along with a short answer to this question:
"How would you handle a customer who is upset about their service or price?"

Were looking for someone who genuinely enjoys helping people and wants to be part of a growing local business.

Required qualifications:

• Legally authorized to work in the United States

Preferred qualifications:

• 18 years or older
• At least high school diploma or equivalent or higher
• Valid driver's license
• Comfortable handling customer complaints
• Available to work: weekdays

The purpose of this position is to interact with customers by providing price quotes, processing orders, and answering product-related questions, resulting in high customer satisfaction and effective, collaborative relationships with other company departments, including shipping, production, quality assurance, sales, and accounting. This role supports complex customer accounts, resolves escalated issues, and serves as a resource to other Customer Service Representatives by providing guidance, training, and process support.

The following are essential job functions.

• Respond to customer inquiries through phone, email, and other communication channels.
• Provide customers with information about products, services, and order-related inquiries.
• Maintain documentation of customer interactions, including details of inquiries, complaints, comments, and actions taken.
• Maintain account documentation for customers with specific requirements related to shipping, data entry, pricing, and billing.
• Process incoming purchase orders and other related items for assigned accounts.
• Provide pricing quotations for stock, made-to-order, and custom products.
• Resolve issues by performing activities such as returns, exchanges, and issuing credit memos with proper approvals and procedures.
• Refer unresolved customer grievances to designated departments for further investigation.
• Handle special, unique, and more complex situations with little or no assistance from the Customer Success Manager.
• Identify and communicate potential sales opportunities to sales representatives and/or distributors.
• Uphold and improve quality standards by performing corrective and preventative actions related to job responsibilities.
• Analyze recurring customer issues and collaborate with internal departments to implement long-term solutions.
• Provide general, technical, and functional guidance to others in the department.
• Train and mentor Level I and II Customer Service Representatives regarding processes and best practices.
• Assist in prioritizing departmental workload and coordinating task distribution to ensure efficient service coverage.
• Assist the Customer Success Manager in ensuring that performance metrics and goals are met.
• Other related duties as assigned.

Secondary job accountabilities

• Serves as backup for daily sales reporting and internal sales communications.

This DIRECT HIRE role follows a hybrid schedule and requires regular in‐person work at our Florence, KY office.

Candidates must live within commuting distance - relocation applicants will not be considered.

The Customer Service Specialist is responsible for processing customer orders, handling order entry and shipment scheduling. The Customer Service Specialist performs necessary functions to meet customer requirements on a timely basis.

• Coordinate orders and shipments between Manufacturing and customers. Serves as liaison between internal departments and external customers or sales representatives.
• Supports assigned Rep Territory by processing customer inquiries, quoting prices, delivery information, and terms.
• Interface with departments handling activities such as credit and collections, sales, shipping and purchasing to ensure effective and timely service to customer. Handles phone, fax and email inquiries, discusses customers' needs, and recommends products that will best satisfy them, if possible. Refer advanced inquiries to the appropriate Sales Manager, Technical Sales, or Product Champion.
• Perform essential administrative functions of scanning/indexing paperwork, releasing RMAs into Swecare, etc.
• Track and report to customer and sales staff delivery date, anticipated delays, conflicting terms and conditions of customer purchase orders. Communicates status of delayed orders, back orders or the necessity of substitutions.
• Responds to complaints and coordinates response with responsible departments.
• Use the guiding principles and tools of the Manufacturing System to drive continuous improvement, wherever applicable.

Minimum Qualifications & Experience:

• High school diploma or equivalent education required.
• Preferred Bachelor's degree in Business Administration, Communications, or related field.
• 1 - 3 years of general customer service experience.
• Evidence of mechanical aptitude, preferred experience in a manufacturing setting. Strong organizational, problem-solving, phone and interpersonal skills.
• Ability to confidently assess and mediate high-pressure situations.
• Proficient in Microsoft Office applications and ability to work in multiple systems.

Customer Service Lead – Hoffman Estates, IL

$66,000–$76,000 Depending on Experience + Full Benefits, PTO, and More

For over 45 years, our team has supported customers by delivering high-quality products and reliable service they can count on. In manufacturing, timing, accuracy, and communication are critical, and our customer service team plays a key role in ensuring every order moves smoothly from production to delivery.

We are looking for a Customer Service Lead to guide our customer service team and help ensure seamless communication between customers, production, and internal departments. In this role, you'll provide hands-on leadership, support your team's development, and ensure customers receive accurate information, timely updates, and exceptional service.

This is a high-impact opportunity for someone who thrives in a fast-paced environment, enjoys solving problems, and naturally motivates others to perform at their best.

Responsibilities

• Lead, mentor, and support a customer service team, ensuring accurate and timely communication with customers regarding orders, production timelines, and delivery schedules.
• Serve as the liaison between customer service, production, logistics, and management to ensure smooth coordination and alignment.
• Assist with training, performance feedback, and professional development for team members.
• Monitor order processing and customer requests to ensure accuracy, efficiency, and on-time fulfillment.
• Identify opportunities to improve workflows, increase operational efficiency, and enhance the overall customer experience.
• Step in during high-volume periods to assist with order management, customer inquiries, and issue resolution.
• Oversee daily customer service operations including order entry, order tracking, invoicing, and communication regarding production status.
• Foster a collaborative, solutions-focused team environment that prioritizes responsiveness and reliability.

Qualifications

• 2+ years of corporate customer service experience - manufacturing/distribution environment preferred but not required.
• Strong communication, organizational, and problem-solving skills.
• Ability to coordinate with cross-functional teams including production, logistics, and sales.
• High-energy, positive leader who performs well in a fast-paced operational setting.
• Self-starter who adapts quickly, takes initiative, and leads by example.

Corporate Resources, on behalf of our client located in Hoffman Estates, is hiring a Customer Service Lead.

Job description: Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do! We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in.

GENERAL SCOPE OF RESPONSIBILITIES

A customer service representative supports both internal customers (product managers, account managers, production, and finance staff) and external customers with all steps in the sales cycle; from helping to identify required parts or resources to preparing offers (quotes), processing orders, and resolution of after order issues.

NATURE AND SCOPE:

• Provide Customer Service support to our customers, Sales Area Managers, Product Managers and Regional Sales entities;
• Interact with internal / external customers to provide information response to inquiries about products and services.
• handle and resolve questions / concerns
• provide information about the organization's products and service
• generate quotes and process orders as requested by Product Managers, Sales Area Manager, and customers
• enter and ensure proper handling of all orders
• maintain customer pricing based on guidance from product managers
• coordinate delivery and purchase order requirements with Logistics Department,
• communicate special shipment dates and date changes to the Regional Sales entities, Sales Area Managers, and/or customers
• Other duties as assigned by Supervisor or Managers.

REPORTING RELATIONSHIPS:

Line: Customer Service Manager, Paper Machine Service

Coordination with: engineering, production groups, field sales (SAMs), and finance

SUPERVISION RECEIVED:

The employee carries out the work within guidelines such as objectives, definitions with minimal oversight. Works with moderate supervision.

SUPERVISORY RESPONSIBILITIES:

Line: None

POSITION REQUIREMENTS

• College degree and/or equivalent experience
• Manufacturing Experience a plus
• Self-starter capable of working with minimum supervision.
• Extremely thorough organizational and planning skills.
• Strong knowledge of customer service and establishing contacts.
• Ability to handle numerous projects at one time.
• Excellent written and verbal communication skills.
• Ability to develop close professional relationships
• Ability to research and review technical drawings and documents.
• Very strong computer skills (Word, Excel, PowerPoint)
• Some ERP experience (SAP experience a plus)
• Ability to [learn to] read and interpret engineering drawings.
• Ability to work independently and handle high volume email traffic
• *This is not a call center position

LANGUAGE ABILITY:

Ability to read and comprehend instructions, engineering drawings, correspondence, and memos. Ability to write effective correspondence. Ability to effectively transfer information in one-on-one and small group situations to customers, vendors, and other employees of the organization.

EFFORT & WORKING CONDITIONS

Working conditions can include production/fabrication facilities, paper mills, and offices.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Begin your career with an EXCITING Fortune 500 organization that has a nation-wide reputation for positive customer service.

They have been celebrated by the Axio Harris poll as #2 for brand recognition and excellence among the top 100 brands reviewed.

Excelled program for rapid progression within the organization for those who qualify.

They offer great opportunity for growth, and encourage progression within their organization.

Employees receive a full benefit package including pension, vacation, PTO, health care and fitness, stock options, 401K with matching, automobile at cost and education reimbursement. Once hired there are opportunities to HYBRID!

Casual environment in a professional setting Jeans, t-shirt, tennis shoes and baseball cap are welcomed.

As an industry leader, they take pride in their team environment focused on engaged and eager professionals. Our client offers a strong sense of community, with focus on personal interests such as leadership training, sponsored sports teams, book clubs, and support for charitable efforts.

Compensation:

• Bachelors Degree: $21.50 - 23.50/hr.

Responsibilities:

• Handles Incoming and Outgoing calls on a dialer
• Contacts customers to provide lease end options
• Contacts customers to verify final intentions
• Contact dealers to verify balloon and lease returns
• Quotes payoffs to customers, dealers and insurance companies
• Acts as contact for customer and dealer questions
• Provides general customer service
• Provides marketing information to customers in an effort to promote lifetime loyalty

PrideStaff (North Dallas location) is a locally-owned staffing & placement firm with a strong reputation as a fun-loving, quality-focused service provider. Our employees enjoy the following:

• A professional, supportive team environment
• Representation to North Dallas' top employers
• Full medical benefits package
• Dedicated consultants that provide industry insights & resources to ensure continued career development

These are some of the many reasons we were recently recognized as one of Dallas' Best Places to Work!

Proudly serving North Dallas, Addison, Carrollton, Farmers Branch, Las Colinas, Irving, Coppell, Lewisville, Plano, Richardson, Frisco and McKinney

Staff Management is seeking a Customer Service Specialist who will be responsible for enhancing the experience of our affiliates by delivering exceptional customer service support. This role involves responding to business requests via phone, email, and customer portals in a professional, courteous, and timely manner, while ensuring a positive and consistent customer experience. If you are interested please send resume to Michelle at .

Perks & Benefits

• Weekly paychecks
• Direct Deposit or Cash Card pay options
• $16.50 / Hour

Employment Type & Shifts

• Full Time
• Temp to Hire
• 1st Shift

Job Responsibilities

• Demonstrate basic knowledge of the product and processes specific to assigned brand.
• Manage customer experience interactions by providing accurate and efficient resolution to incoming requests via phones, email or our customer online portal.
• Follow standard operating procedures to support and resolve customer requests: order status, tracking, pricing, change requests and such.
• Act as customer liaison when working with cross-functional teams to resolve customer requests.
• Complete initial troubleshooting and escalate to the appropriate team as necessary.
• Utilize and manage appropriate ERP business systems.
• Accurately document service requests in CRM to ensure data integrity for root cause problem solving activities across the business.
• Meet all service level agreements as assigned.
• 2 years of customer service experience.
• HS Diploma or GED required.
• Strong verbal and written communication skills.
• Working knowledge of Computer based applications.
• Ability to multi-task, prioritize, and manage time effectively.

Associate Requirements

• HS Diploma or GED
• Drug Test
• Able to Lift 20 pounds
• Must be at least 18 years old

The hourly rate for this position is anticipated between $16.50 - $16.50 per hour. This range is a good-faith estimate, based on the shift you work and other considerations permitted by law. An employee's pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer medical, dental, vision, life, and more. More details about benefits can be found at home.

Staff Management | SMX is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, sexual orientation, age, gender identification, protected veteran status, or any other characteristic protected by law. We consider qualified applicants with arrest and conviction records in accordance with applicable law. Accommodations are available on request for candidates taking part in the selection process. If you require disability-related accommodation during the recruitment process, please contact your Recruiter or Employee Relations at or 1-8 TrueBlue, Inc. and its brands will consult with all applicants who request disability-related accommodation during the recruitment process to ensure that the accommodation provided takes into account the applicant's individual accessibility needs.

Sierra Staffing Group is seeking a Customer Service Administrator to join a rapidly growing and established Electronic Manufacturing company in the Reno market. Qualified candidates will have experience supporting sales and customer service teams, order/data entry, ERP experience, and preparing purchase orders for customers.

Description

The Customer Service Administrator supports the Sales and Customer Service teams by accurately processing customer orders and maintaining complete documentation. This role ensures orders move smoothly from quote to booking and serves as a key internal link between Sales, Customer Service, and Document Control.

Key Responsibilities

Order Entry & Accuracy

• Review all confirmed customer purchase orders for accuracy and completeness.
• Accurately enter sales orders into the ERP system daily.
• Maintain an order entry error rate of no more than 3%.
• Meet daily order entry timelines.

Order Review & Record Management

• Maintain accurate and up-to-date customer records in the ERP system.
• Run the open order report daily and ensure all required fields are complete.
• Validate and review orders received through the API feed for accuracy and completeness

Documentation & Compliance

• Complete the Quote Record (QR) process and submit final documentation to Document Control as required.
• File customer documentation on the company file server daily.
• Ensure all order documentation is complete and audit ready.

Team & Administrative Support

• Support Program Managers as needed.
• Draft internal documents, prepare reports, and provide general administrative support.
• Communicate clearly with Sales, Customer Service, and Document Control to resolve order issues quickly.
• Participate in process improvement efforts and help track service metrics.

Qualifications

• High School Diploma or equivalent required.
• 2+ years of experience in customer service, inside sales support, or order administration preferred.
• Basic PC skills, including Microsoft Office Suite.
• Experience working with ERP (Syteline) systems preferred.
• Strong organizational and documentation management skills.

If you're qualified and interested in this great opportunity, please apply now!

Customer Service Representative – Tempe, AZ

We're hiring full-time, inbound Customer Service Representatives! If you're motivated by helping others, skilled in navigating multiple systems, and thrive in a fast-paced, high-volume environment, we want to hear from you.

You'll be joining a collaborative team under the leadership of a Supervisor of Customer Experience starting in April 2026. Work location for this position is 1150 W. Grove Parkway, Tempe, AZ 85283.

Schedule, Training & Work Environment:

Enjoy your weekends off!

We're currently hiring for the 9:30 a.m. – 6:00 p.m. shift, Monday through Friday.

Our comprehensive 8-week paid onsite training academy will set you up for success, empowering you to confidently connect with our customers. Training hours are Monday through Friday from 8:00am – 4:30pm on-site at 1150 W. Grove Parkway, Tempe, AZ 85283. During training, you will:

• Learn to navigate our systems, software programs, and internal processes
• Build the core service skills you need, including:
• Critical thinking
• Effective communication
• Confident decision-making
• Technical agility

After successful completion of training, eligible team members can transition to a flexible hybrid work model:

3 days onsite / 2 days remote (with the option to change your WFH days weekly)

Earn in opportunity to become voluntarily remote based on performance after 6 months

Eligible to bid for alternate shifts after 6 months

You also have the option of working in the office up to 5 days a week.

Grainger will provide all equipment needed to work from home.

Grow with Grainger:

Our highly engaged leaders and supportive team environment will help you learn, grow, and achieve success. Over time, you'll build the skills needed to advance your career across specialty teams or into other departments of our evolving business.

Our Culture:

We aspire to create a culture where each person is comfortable being who they are, is recognized and rewarded for their impact and can continue to learn, grow and realize their full potential.

You Will:

• Handle a high volume of inbound calls - delivering quality customer service with professionalism, empathy, and efficiency
• Quickly navigate multiple computer screens, software programs, and databases to resolve inquiries
• Assist customers with order placement, product information/identification, product search, pricing, invoicing discrepancies, apply credit, and facilitate returns
• Problem-solve independently, using critical thinking and available resources to deliver fast, accurate resolutions
• Collaborate daily in a positive, team-based environment committed to doing business with ethics and integrity
• Maintain attention to detail while managing complex or time-sensitive customer issues
• Communicate clearly via phone and written messages

You Have:

• High School diploma or equivalent
• Minimum 1 year of customer service experience or experience in a customer-facing role
• A passion for delivering exceptional customer service and creating a positive experience for every customer
• Ability to thrive in a fast-paced, dynamic environment
• Ability to problem solve and make decisions with attention to detail
• A continuous improvement mindset, open to coaching and receiving feedback
• Proven ability to learn new technology and software quickly
• Comfortable navigating multiple programs and screens simultaneously
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams)
• Experience with Customer Relationship Management (CRM) systems and SAP a plus (not required)
• For hybrid/remote work:
• A secure, quiet workspace
• High-speed internet with minimum speeds of 15 Mbps download / 5 Mbps upload, ping under 80ms

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.