Cloud Payroll Contact Jobs in Usa

Source One is a consulting services company and we’re currently looking for the following individual to work as a consultant with our direct client, an on demand autonomous ride-hauling company in Foster City, CA

No Third-Party, No Corp to Corp, No Sponsorship Now or Future

Title: Payroll Analyst

Location: Foster City, CA

Hybrid (Mon-Fri, 30 + hours)

Contract Duration: 6 months, with likely extension

Pay Rate: $69.13/ hr w2

JOB DESCRIPTION

We are seeking to hire a Payroll Analyst to be responsible for accurate and timely payroll processing for the company’s operations, assisting in month-end close activities, under the guidance of the Senior Payroll Manager.

As a Payroll Analyst, you'll:

End-to-end payroll processing from data entries, timecard validations, to check distributions

Point of contact for employees’ payroll questions and concerns

Assistance with maintaining employee/payment records, timekeeping records, etc.

Partnership with People, Benefits, Finance and other departments, as appropriate

Year-end communication and reconciliations

Responding to government inquiries including wage verification, garnishment orders, etc.

Benefit audits and coordination with People/Benefits and 3rd party vendors

Leave of Absence Payment Calculation and entries

Other payroll related tasks upon request

IDEAL CANDIDATE PROFILE

Qualifications 6 to 8 years of payroll processing experience Education requirement: Bachelor's Degree Knowledge of payroll administration and related compliance Attention to details and diligence are a must Understanding the importance of confidentiality Intermediate to advanced proficiency in Excel and Word, VLOOKUP and pivot are strongly preferred Strong communication skills

DAILY TASKS

This position is responsible for accurate and timely payroll processing for the company’s operations, assisting in month-end close activities, under the guidance of the Senior Payroll Manager.

REQUIRED SKILLS

Responsibilities End-to-end payroll processing from data entries, timecard validations, to check distributions Point of contact for employees’ payroll questions and concerns Assistance with maintaining employee/payment records, timekeeping records, etc. Partnership with People, Benefits, Finance and other departments, as appropriate Year-end communication and reconciliations Responding to government inquiries including wage verification, garnishment orders, etc. Benefit audits and coordination with People/Benefits and 3rd party vendors Leave of Absence Payment Calculation and entries Other payroll related tasks upon request

BUSINESS DRIVER OF ROLE

Bonus Qualifications Workday Payroll experience is required Accounting or HR background is a plus

WORK SCHEDULE

Onsite Location: Foster City (Hybrid)

INTERVIEW PROCESS

30-minute Manager Zoom 1.5 hour panel interview On-site portion for the panel interview required

About Bowen:

Bowen is a national construction company that works primarily in the Water, Wastewater, Industrial and Energy sectors. Regularly listed as one of ENR's top 50 environmental contractors, Bowen works on projects that improve the quality of the air we breathe and the water we use every day. When you turn on the faucet, flush the toilet or flip the light switch - you are using the infrastructure that Bowen builds and maintains every day. Bowen self-performs site work, concrete, underground utility work, structural steel, equipment setting, millwright, mechanical and process piping and boilermaker construction.

Bowen Culture:

At Bowen our purpose is growing people, and our team is our greatest asset. We share credit for success and never walk away from a problem when there is a challenge. We have genuine concern for others. We are employee-owned. We work hard every day to build the toughest projects. We are not perfect, and we will always aim to continuously improve. If you are a hardworking, creative person who is seeking to build a career, let us know. We are growing, and we need your help.

Summary:

The Payroll Coordinator serves as the first point of contact for all payroll-impacting communications across the organization. This role manages a high-volume payroll inbox and incoming phone calls, ensuring that all payroll-related changes are accurately received, validated, documented, and routed appropriately.

While this role will not be processing pay checks, the Payroll Coordinator plays a critical quality-control and risk-prevention role in the payroll process. Errors in documentation, misrouted requests, or incomplete information can directly impact employee pay. The ideal candidate demonstrates exceptional attention to detail, strong judgment, and the ability to confidently communicate with employees at all levels of the organization — including field staff and union employees.

Primary Duties and Responsibilities:

• Manage and prioritize a high-volume payroll email inbox
• Answer and triage incoming payroll-related questions or issues
• Serve as the primary point of contact for payroll-impacting changes including but not limited to:
• Job transfers
• Union changes
• Per diem requests
• Direct deposit changes
• Other employment status updates impacting payroll
• Ensure all payroll-related changes and requests are complete, properly documented, and saved to the appropriate processing folders to be processed with payroll
• Review new/re-hire information entered by HR for completeness and accuracy
• Identify discrepancies, missing information, or inconsistencies with payroll-related documents or requests
• Proactively follow up with HR or Operations to obtain missing or unclear information
• Apply critical thinking to ensure all payroll-impacting data aligns with company policies and union agreements
• Recognize when issues require escalation to the Payroll Manager
• Track and follow up on payroll issues to resolution with internal teams
• Responds to request for employment verifications, wage verification, etc.
• Identify recurring issues or trends and recommend process improvements
• Maintain confidentiality of sensitive payroll and employee information at all times
• Performs other related administrative duties as required
• Must be able to lift 25 pounds occasionally
• Frequently required to sit for extended periods of time while using a computer

Essential Skills and Experience:

• 2+ years of experience in a fast paced, high-volume administrative role
• Ability to maintain accuracy in a fast paced, high-volume environment with frequent interruptions
• Strong organizational, interpersonal, and communication skills
• Exceptional attention to detail
• Ability to manage multiple communication channels simultaneously (email, phone, internal systems)
• Professional verbal and written communication skills
• Proficiency in Microsoft Office applications, including Excel
• Must be comfortable with computers and automated systems

Benefits:

• Competitive Base Salary
• Medical, Dental and Vision Insurance
• PTO from Day 1
• 7 Paid Holidays (plus 6 additional half-days), 1 Community Day, 1 Floating Holiday
• Paid Parental Leave
• Annual Discretionary Bonuses
• Employer-paid Life Insurance with supplemental options
• 401k with Company Match
• HSA and FSA options
• Employee Referral Program
• Wellness Program
• Employee Assistance Program (EAP)
• Short and Long-Term Disability
• Family Planning and Adoption Assistance
• Education Reimbursement

Baer is looking for SAP SuccessFactors Employee Central Payroll (ECP) Manager for a 6+ month project located in West Palm Beach, FL

Title: SAP SuccessFactors Employee Central Payroll (ECP) Manager

Location: Hybrid – West Palm Beach, FL

Duration: 6 months Contract-to-Hire

Rate: All-inclusive

Alignment: W2

Overview

The SAP SuccessFactors Employee Central Payroll (ECP) Manager is responsible for the configuration, maintenance, optimization, and long-term scalability of the SAP SuccessFactors ECP system. This role serves as the primary subject matter expert (SME) for payroll technology, ensuring accuracy, compliance, and system integrity across all payroll processes.

You will lead complex system initiatives, guide junior team members, and collaborate with Payroll, HR, and IT leaders to align payroll technology with business objectives.

Key Responsibilities

• Lead the design, configuration, and optimization of SAP SuccessFactors ECP solutions.
• Configure payroll components including pay components, wage types, calculation rules, schemas, tax models, and garnishments.
• Oversee system enhancements, implementations, and major release cycles from requirements through post-go-live support.
• Ensure data accuracy and troubleshoot integration between Employee Central (EC) and Employee Central Payroll (ECP).
• Serve as the primary contact for ECP-related issues and resolve payroll calculation discrepancies.
• Develop and execute testing strategies for updates, patches, and year-end releases.
• Support payroll compliance including federal, state, and local regulations (e.g., W-2 processing).
• Drive continuous improvement and automation of payroll processes.
• Create system documentation, training materials, and reporting for audit and compliance needs.
• Provide leadership, mentorship, and peer review for payroll system configurations.

Qualifications

• 8+ years of SAP Payroll experience.
• 4+ years of hands-on SAP SuccessFactors Employee Central Payroll (ECP) configuration and architecture experience.
• 2+ years of team leadership experience.
• Strong understanding of EC to ECP integrations.
• In-depth knowledge of U.S. payroll processes and tax regulations.
• SAP SuccessFactors Employee Central Payroll certification.
• Experience with SAP ECC or S/4HANA Payroll.
• Familiarity with other SuccessFactors modules (Employee Central, Time Tracking, Benefits).
• Bachelor’s degree

Company Overview:

Baer provides best-in-class engagement experiences for our consultants. Our job requirements are carefully vetted and are typically associated with pivotal programs offering tremendous opportunities to expand your skills leveraging the latest solutions.

Baer is an equal opportunity employer including disability/veteran.

ALL OPEN JOBS

Payroll & Benefits Manager (U.S. & Canada)

We are seeking an experienced Payroll & Benefits Manager to lead the accurate, compliant, and timely administration of payroll and employee benefits for approximately 100 employees across the United States and Canada. This role serves as the subject matter expert for payroll processing, benefits administration, and related compliance, while partnering closely with HR, Finance, and external vendors to deliver an excellent employee experience.

Key Responsibilities

Payroll Management

• Oversee end-to-end payroll processing for U.S. and Canadian employees, including salaried and hourly staff
• Ensure payroll accuracy, timeliness, and compliance with federal, state/provincial, and local regulations
• Administer payroll taxes, filings, and remittances (e.g., IRS, CRA, and state/provincial agencies)
• Reconcile payroll reports, general ledger entries, and benefit deductions
• Manage year-end processes, including W-2s, T4s, and related reporting
• Serve as the primary point of contact for payroll vendors and auditors

Benefits Administration

• Administer employee benefits programs, including health, dental, vision, life insurance, disability, retirement plans, and wellness initiatives
• Manage benefit enrollments, changes, and terminations for U.S. and Canadian employees
• Ensure compliance with benefits-related regulations (e.g., ACA, COBRA, ERISA, HIPAA in the U.S.; applicable provincial regulations in Canada)
• Act as a liaison with benefits brokers and vendors, supporting renewals and plan evaluations
• Respond to employee payroll and benefits inquiries with professionalism and confidentiality

Compliance & Reporting

• Maintain compliance with employment laws and payroll/benefits regulations in both countries
• Monitor legislative changes and recommend process or policy updates as needed
• Prepare and maintain payroll and benefits documentation, policies, and procedures
• Support internal and external audits related to payroll and benefits

Systems & Process Improvement

• Maintain and optimize payroll and HRIS systems
• Identify opportunities to streamline payroll and benefits processes and improve efficiency
• Develop and maintain standard operating procedures and internal controls

Collaboration & Support

• Partner with HR and Finance teams to ensure accurate and aligned employee data
• Support onboarding and offboarding processes related to payroll and benefits
• Provide reporting and analysis on payroll costs, benefits utilization, and compliance

Qualifications

• Bachelor’s degree in Accounting, Finance, Human Resources, or a related field preferred
• 5–7 years of progressive payroll and benefits experience, including U.S. and Canadian payroll
• Prior experience managing or supervising payroll staff preferred
• Strong knowledge of wage and hour laws, payroll tax regulations, and compliance requirements
• Experience with payroll systems such as ADP Workforce Now, SAP, Workday, or similar platforms
• Advanced Excel skills and experience with HRIS integrations
• Exceptional attention to detail, accuracy, and confidentiality
• Strong analytical, organizational, and problem-solving skills
• Excellent interpersonal and communication skills

Additional Information

• Standard work hours: Monday–Friday, 8:00 a.m.–5:00 p.m.
• Hybrid work arrangement available after the initial training period
• Salary range: $85,000–$90,000
• Comprehensive benefits package including medical, dental, vision, 401(k) with company match, generous PTO and sick time, employee fitness program, and more

Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act • Los Angeles City Fair Chance Ordinance • Los Angeles County Fair Chance Ordinance for Employers • San Francisco Fair Chance Ordinance

The Payroll Operations Specialist is responsible for ensuring accurate, timely, and compliant payroll processing while supporting employees across the organization. This role serves as a key point of contact for payroll inquiries, partners closely with HR, Finance, and external vendors, and helps maintain strong controls, audit readiness, and process efficiency.

This is an opportunity to join a well-respected, people-first organization known for its collaborative culture, operational excellence, and to make a meaningful impact while working alongside knowledgeable, supportive colleagues.

Responsibilities

• Perform daily payroll audits, including termination reviews and timecard access verification.
• Manage weekly payroll exceptions, including thresholds, retroactive activity, and union rule compliance.
• Process and research ACH reversals and off-cycle payroll corrections.
• Set up, maintain, reconcile, and process union deductions and refunds.
• Monitor payroll activity within Oracle Fusion and identify discrepancies or irregularities.
• Ensure payroll accuracy, compliance, and adherence to established timelines.
• Serve as the primary owner of payroll-related Help Desk requests.
• Respond to employee and manager payroll inquiries accurately, timely, and professionally.
• Partner with HR, Benefits, Finance, and external vendors to research and resolve payroll issues.
• Provide clear communication and guidance on payroll-related matters.
• Follow established payroll controls, procedures, and escalation protocols.
• Maintain and update payroll procedures, desk guides, and documentation.
• Identify recurring issues, trends, and risks; recommend and support process improvements.
• Assist with internal and external audits, data requests, and reporting as assigned.

Ideal Experience

• 2-4 years of payroll experience.
• Proven experience running full-cycle payroll from start to finish.
• Strong background in payroll audits and reconciliation.
• Core HR system experience (required).
• Advanced proficiency in Microsoft Excel, including VLOOKUPs and Pivot Tables.
• Experience using Google Workspace and Microsoft Office Suite.
• Strong analytical skills with the ability to analyze and interpret payroll data.
• Experience with Oracle Time and Labor / Payroll (ideal but not required).
• Multi-state and Union payroll experience.
• Team-oriented, dependable, and deadline-driven.
• Detail-oriented with strong organizational and time management skills.
• Ability to handle sensitive and confidential information with discretion.
• Flexible and adaptable across industries and company sizes.
• Clear communicator with a customer-service mindset.

The Larko Group is a women-owned, premier staffing and recruiting firm based in Chicago with a nationwide reach. We specialize in Direct Hire, Temp-to-Hire, and Temporary/Project placements across a wide range of roles, including Executive Assistants, Administrative Assistants, Personal Assistants, Chief of Staff, Office Managers, Receptionists, General Office, Event Support, Project Management, and Customer Service.

Under the direction of the Manager of Payroll, the Technical Assistant, Payroll is responsible for performing a variety of highly responsible and complex tasks related to processing employee payroll. The Technical Assistant is responsible for processing large-volume transactions rapidly and accurately completing computations for payroll including leave balance adjustments, sick leave bank reconciliation, manual time sheet entries, salary vouchers, payroll payables, and direct payments; specific assigned tasks may be distributed among several Technical Assistants for efficient processing.

Minimum qualifications include a combination of education and experience. Education: High school diploma or GED equivalent. Experience: Five (5) years of experience with payroll, budget, accounting, or human resources. One (1) year of experience utilizing spreadsheets to organize, manipulate, and analyze data.

Preferred qualifications include one (1) year of experience utilizing Workday or a similar Human Capital Management system. Proficiency in using Microsoft Word and Excel. Previous work experience in a PreK-12 school setting. Fundamental Payroll Certification (FPC).

Essential position responsibilities include entering leave of absence transactions or serving as backup for assigned groups of employees in accordance with applicable negotiated agreements and HCPSS policies. Processes sick leave bank awards to eligible employees, monitors usage, balances, and reconciles sick leave bank donations. Reconciles time off events in the system of record and absences in the absence management system to ensure leaves are entered and are accurately used. Receives and reviews timesheets, salary vouchers, and other pay related documents to ensure proper usage, tracking, and entry of time worked and leave taken and/or available. Reconciles and audits payroll input for accuracy prior to payroll processing deadlines. Completes requests for wage verifications. Provides customer service to all HCPSS employees and external stakeholders via written and oral communications. Responds to a high volume of payroll inquiries regarding pay and leave questions and concerns. Participates in the onboarding process for new employees by providing information and answering questions about payroll. Participates in projects and tasks to update and enhance existing payroll functions and/or procedures. Utilizes and applies all applicable negotiated agreements and HCPSS policies to the implementation of payroll procedures.

Essential knowledge, skills, and abilities include strong organizational skills with the ability to manage multiple tasks, prioritize effectively, and meet deadlines. Strong written and verbal communication skills to interact with various stakeholders, both internally and externally. The ability to build and maintain strong relationships with colleagues and clients. The ability to adapt to changing priorities and work under pressure. The ability to handle, process, and maintain confidentiality of sensitive and privileged transactions including records, documents, and data. Skilled at handling high volume and time sensitive transactions accurately. Demonstrated proficiency with business technology applications including Google Docs, Microsoft Office Suite, Workday or similar HCM. Knowledge and understanding of applicable negotiated agreement provisions and HCPSS policy and procedures.

Working hours are 8 hours including a one-hour duty-free lunch.

Complete applications must be submitted, and once your application has been submitted, you will not be able to add documentation or make any changes. Incomplete applications will not be accepted. Resumes will not be accepted in lieu of a completed application. Supplemental Application Questions: This position requires applicants to provide responses to the below supplemental application questions to determine whether you meet the minimum and preferred qualifications. Please upload your responses in a separate file to the supplemental application questions section of the application.

Compensation for this 12-month per year position is Grade 2 1 on the Technical Central Office and School Based salary scale, $48,649 - $96,667. This position is exempt from overtime under the Fair Labor Standards Act. Under the HCPSS Telework Program, this position is eligible for a hybrid telework schedule. Membership in the Maryland State Retirement Agency (MSRA) pension plan is a mandatory condition of employment. HCPSS offers a comprehensive benefits package for eligible employees. Professional references will be contacted prior to any offer of employment. All employees, regular and temporary, must be fingerprinted, have a criminal background investigation completed, and successfully complete the Maryland Employment History Review, pursuant to Section 6-113.2 of the Education Article, Annotated Code of Maryland. In addition, some positions will require completion of a physical examination and/or drug testing. Anyone offered employment is required to provide proper identification and documentation of eligibility for employment in the United States. HCPSS participates in E-Verify and does not offer employee sponsorship.

Equal Opportunity Employer: HCPSS is committed to creating an inclusive environment for all employees and applicants and prohibits discrimination, harassment, and retaliation of any kind. All employment decisions at HCPSS are based on organizational needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, veteran status or present military service, family medical history or genetic information, family or parental status, or any other characteristic protected by federal, state or local laws.

• Must-Have Technical experience, knowledge and hands-on experience on Genesys or some other Cloud solutions Implementation and maintenance of the Cloud contact center or any other CCaaS solutions.
• Detailed Technical and Practical experience of solution deployments on Genesys PureCloud contact center solution.
• Collaborate and define components of Genesys Cloud solutions, from both functional and business perspective.
• Implement Genesys Cloud platform configurations, changes, and deployments to production.
• GCA/GCP certification are preferred.
• Hands on experience on Genesys Cloud Architect, Routing, Contact center, Telephony and People & permission modules.
• Understanding of peripheral contact center applications and integrations including familiarity with CRM, workforce management (WFM), quality management (QM), display boards and reporting tools.
• Develop and manage IVR platform using Genesys Cloud Architect and enhance call flows.
• Troubleshoot, resolve, manage Genesys Cloud incident tickets, and resolve system issues.
• Involved in all aspects of Cloud technology for the Contact Center.
• Other Key focus areas:
• Experience in integration with app foundry partner solutions like AWS S3, AWS lex bot, AWS Polly, and Microsoft dynamics.
• Chat bot and human-agent interaction.
• Email interaction.
• Web Messaging/Chat interactions.
• Web Services Integration.
• Scripter.
• Must have good knowledge in AWS solutions. AWS CI/CD, Lambda, Cloud watch and S3 bucket.
• Must have good knowledge in Service Now ticketing tool.
• Superior interpersonal, verbal, and written communication skills.
• Ability to manage partners and vendors.
• Must involve in Team discussion and Customer discussion on new projects and enhancements.
• Time management and prioritization skills.
• Ability to develop strong working relationships.
• Ability to manage multiple activities and changing priorities.
• Flexible with Shift timings

Senior Payroll Manager

Chicago, IL (Hybrid – 2 days office / 3 days WFH)

$170,000+ Base + 15% Bonus

We are supporting a large, global organisation on the appointment of a Senior Payroll Manager to lead payroll operations across the Americas region.

This role sits within the global shared services structure and reports directly to the Global Payroll Director. The successful candidate will take responsibility for payroll delivery across North and Latin America, while leading a distributed payroll team.

The organisation employs 10,000+ people globally and operates across multiple international jurisdictions, making this an excellent opportunity for an experienced payroll leader who is comfortable managing complex, multi-country payroll operations.

Senior Payroll Manager – Key Responsibilities

• Lead payroll operations across US, Canada and LATAM
• Manage and develop a distributed payroll team including professionals based in Costa Rica and the United States
• Ensure payroll accuracy, compliance and timely delivery across multiple countries and pay cycles
• Partner closely with HR, Finance, Tax and external vendors to support payroll delivery
• Monitor payroll metrics and performance across the team and drive continuous improvement
• Support payroll projects, process improvements and operational enhancements
• Act as a senior escalation point for payroll issues and complex queries
• Maintain strong governance and compliance across all payroll activities

Senior Payroll Manager – Candidate Profile

• 10+ years’ payroll experience within complex, multi-country environments
• Strong experience managing US payroll alongside Canada and LATAM operations
• Proven leadership experience managing teams of 6+ payroll professionals, ideally across multiple locations
• Comfortable operating within a global payroll structure and working with international stakeholders
• Strong communication skills and the ability to lead teams remotely
• Process-driven, organised and comfortable working with payroll metrics and reporting
• Experience working within large, global organisations preferred

This is a high-impact leadership role within a global payroll function and offers the opportunity to shape payroll operations across a large and diverse region.

JGA are dedicated to delivering the best possible candidate experience. Due to the high volume of applications, we regret that we are not always able to respond to every individual applicant. If your application is shortlisted, a member of our team will be in touch. Thank you for your understanding.

JGA Recruitment Group Ltd ("We") are committed to equality of opportunity for all applications regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.

We are also committed to protecting and respecting your privacy. We are a specialist Payroll and HR recruitment agency and recruitment business as defined in the Employment Agencies and Employment Businesses Regulations 2003 (our business). These statements together with our privacy notices set out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

Cloud Engineer – Contract – Orlando, FL – $75.00 - $81.00/hr

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking a Cloud Engineer in Orlando, FL.

Role Description

Systems Engineers use a Software Engineering approach to architect, design, automate, monitor, support and build applications scale both on premise and in the Cloud (AWS). This includes operating and engineering software with close business segment alignment to deliver platforms through efficient, effective and resilient architectures.

• Hands-on work contributing to the design, development and implementation of software systems, applications and related products.

• Monitors domain technologies, understand vendor roadmaps and how it impacts/affects environment

• Develop and maintain engineering and architectural standards for on premise/hybrid compute, storage, application and data protections services

• Technology partner to all business segments consulting on service delivery and technology opportunities, advising on proper service delivery and fulfillment practices and portfolio management approaches.

• Consistently reviews and advises on the effectiveness of their technology approaches and its implications to the technology delivery function.

• Technical expert and thought leader in the development of virtualized technologies.

• Design and implement DevOps level deployment using CICD methodologies.

Skills & Requirements

• Individual must be highly resourceful and independent with the ability to quickly learn multiple disciplines and achieve manufacturer certification levels

•Seasoned technologist whom will identify technology and execution challenges in solutions and products pro-offered by Strategy/Architecture as well as outside vendors and OEMs.

• Assist in creation and documentation of day to day operational procedures.

• Strong knowledge and ability to describe and differentiate the features, benefits and disadvantages of competing virtualization and cloud platforms

• Working knowledge of storage/server virtualization platforms (NSX, VMWare, Hyper-V, etc.)

• Working knowledge of Virtual Environments such a VMWare

• Acts as primary support owner and contact for one or more hosting infrastructure applications, collaborating with other project team members and management orchestrate environment changes including software/hardware upgrades, and patches working with the vendor support for escalation of issues, including on-call rotation with Infrastructure operations team.

•Provide system reports on both a regular and ad-hoc basis.

• Improve automation and productivity of provisioning and maintenance through scripting and/or coding enhancements (Ansible and Python are highly desirable)

• The ideal candidate will have expertise in multiple Public Cloud providers like AWS, Google Cloud Services, Azure and/or Oracle Cloud Infrastructure. (AWS Experience is required)

• Akamai or a functionally equivalent solution

• Bachelor's Degree

Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.

We also believe that actions speak louder than words.

In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

#LI-DNI

Crusoe's mission is to accelerate the abundance of energy and intelligence. We’re crafting the engine that powers a world where people can create ambitiously with AI — without sacrificing scale, speed, or sustainability.

Be a part of the AI revolution with sustainable technology at Crusoe. Here, you'll drive meaningful innovation, make a tangible impact, and join a team that’s setting the pace for responsible, transformative cloud infrastructure.

About This Role:

Crusoe Cloud is revolutionizing high-performance computing by offering sustainable, low-cost GPU compute power. As a Senior Cloud Support Engineer, you'll play a crucial role in empowering our customers to leverage this technology for groundbreaking advancements in fields like AI/ML, physics simulations, and computational biology. You will be the primary point of contact for technical support, ensuring our customers can seamlessly utilize Crusoe Cloud to achieve their goals. This role directly impacts Crusoe's mission by enabling our customers to accelerate their research and development, contributing to a more sustainable future. You will be involved in exciting projects, working with cutting-edge technologies and collaborating with a talented team to solve complex challenges. The ideal candidate is a highly motivated and experienced technical professional with a passion for customer success, a deep understanding of cloud technologies, and a commitment to Crusoe's values. This is a full-time position.

What You’ll Be Working On:

• Customer Support: Provide exceptional technical support to customers via Zendesk, meeting SLAs and maintaining high CSAT (95%+).
• On-Call Rotation: Participate in a 24/7 on-call rotation to ensure timely resolution of critical issues.
• Troubleshooting: Diagnose and resolve issues related to VMs, hardware failures, and scaling tests using CLI and internal tools.
• Alert Triage and Maintenance: Manage alert triage, prepare for maintenance windows, and conduct node delivery testing.
• Collaboration: Work closely with SRE, Networking, and Storage teams from initial triage to root cause analysis (RCA) delivery.
• Global Teamwork: Adhere to global team collaboration and handoff processes for ticketing and on-call procedures.
• Knowledge Sharing: Develop onboarding/training materials, knowledge base documentation, and standard operating procedures (SOPs).

What You’ll Bring to the Team:

• Education/Experience: Bachelor's degree in IT, Computer Science, Engineering, or a related field, or 4+ years of equivalent technical experience.
• Linux Proficiency: Strong command-line interface (CLI) skills in Linux environments.
• Version Control: Proficiency with Git for code management and collaboration.
• Customer Support Experience: 5+ years of experience in a customer support role, ideally within cloud, storage, or networking environments.
• Cloud Technologies: Experience with container orchestration (e.g., Kubernetes), workload management (e.g., Slurm, Terraform), and monitoring tools (e.g., Grafana).
• Public Cloud Knowledge: Familiarity with other public cloud platforms (e.g., AWS, Azure, GCP).
• Communication Skills: Excellent communication and customer service skills, including the ability to prioritize competing escalations.
• HPC Knowledge: Understanding of HPC technologies such as Infiniband, RDMA, RoCE, and Software Defined Networking (SDN).

Bonus Points:

• Certifications: CKA, CKAD, CKS, KCNA, AWS Machine Learning - Specialty, Data Analytics - Specialty, Solutions Architect - Professional, Developer - Associate, NVIDIA AI Infrastructure and Operations, Generative AI and LLMs, Generative AI Multi-modal, Infiniband, Linux Foundation IT Associate, System Administrator.
• Cloud Expertise: Deep understanding of specific cloud platforms and services.
• Automation Skills: Experience with automation tools and scripting languages.
• Problem-Solving Abilities: Demonstrated ability to analyze complex technical issues and develop effective solutions.
• Collaboration and Mentorship: Proven ability to mentor, train, and onboard colleagues.
• Passion for Sustainability: A strong interest in contributing to a more sustainable future through technology.

Benefits:

• Industry competitive pay
• Restricted Stock Units in a fast growing, well-funded technology company
• Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
• Employer contributions to HSA accounts
• Paid Parental Leave
• Paid life insurance, short-term and long-term disability
• Teladoc
• 401(k) with a 100% match up to 4% of salary
• Generous paid time off and holiday schedule
• Cell phone reimbursement
• Tuition reimbursement
• Subscription to the Calm app
• MetLife Legal
• Company paid commuter benefit; $300 per pay period

Compensation:

Compensation will be paid between $125,000 and $151,000 + Bonus. Restricted Stock Units are included in all offers. Salary will be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.