Cloud Buddy Jobs in Usa

Job Description – Service Delivery Operations Lead (Contact Center Operations)

Responsibilities:

1. Accountable for service delivery, across multiple tracks, for one of our clients in the Digital space. Manage multiple diverse delivery teams located globally
2. Direct a team of Project Managers, Track Leads, Delivery Leads, group managers of large-scale, complex global projects that involve multiple stakeholders
3. Monitors day to day delivery management and engagement with multiple support units within the organization to ensure adherence to service level standards and to deliver a best-in-class service, meeting or exceeding all KPIs and within budget
4. Evaluate trade-offs between project size and complexity, cost, urgency, risk, and stakeholder value
5. Manage critical path to delivery of project objectives, engaging with stakeholders and critically assessing requirements
6. Effectively assess and resolve high priority project risks
7. Ensure projects meet success parameters and ROI targets stated in the business case
8. Set the strategy for development, staying abreast of new practices and technologies, ensuring that we gain and maintain recognition for the quality of customer service.
9. Act as the Voice of Customer, championing change and improvements across Customer experience, drive change and influence projects to support and achieve improvements in Customer Experience.
10. Maintain collaborative and trusting relationships with stakeholders, effectively overcoming challenges and positioning alternatives to move the project forward
11. Enhance quality of customer interactions, ensuring quality assurance, compliance, regulatory and legal obligations are met across all interactions
12. Tap additional account growth opportunities through networking & client relationship management
13. Aim at maximizing economic value and securing future competitive advantage
14. Synthesize data into useful formats and bring actionable insights while straddling between details and higher level implications of critical business issues
15. Lead the WBR’s MBR, QBR’s with multiple stakeholders
16. Lead an effective resource planning team, ensuring that resource is fully utilized and any contract demand is effectively covered
17. Effective transition, pre-bid and RFP experience is an added advantage
18. Drive team towards transformed state and always look for opportunity to improve and run people independent process
19. P&L responsibility and account growth
20. Lead, inspire and co-ordinate team at all levels to create motivated and engaged colleagues

Minimum Skills to Hire:

1. Bachelors in Engineering with 15-20 years or Master’s Degree with 15+ years’ experience
2. 8-12 years’ experience in managing large scale agile programs focused on global service delivery. Preferably from BPO / Contact center operations.
3. 10+ years’ experience with People Management and Stakeholder/Client Management
4. Previous experience with outsourced techno functional projects is a plus. Knowledge of Cloud environment is an added advantage
5. Prior experience in leading Quality org/ Gen-AI projects / Scripting knowledge/ Content moderation can be a plus
6. Excellent at managing and influencing a wide network of Client Stakeholders at senior levels
7. Ability to balance multiple projects, making strategic decisions on time, quality, and cost to deliver complex activities
8. Proficient in Agile methodology with an ability to adapt quickly to changing technology requirements
9. Strong understanding of Engg. Support Services (cloud products)
10. Good with numbers, analytical and logical skills are a must for the role along with flexibility on managing global delivery teams.
11. Ability to develop comprehensive and complex operational and strategic plans
12. Excellent budgeting, business financial and P&L skills
13. Advanced influencing and communication skills
14. Advanced client service skills and leadership capabilities

Job ID: 518688

Exempt

Oldcastle Infrastructure™, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We’re more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We’re a trusted and strategic partner to engineers, contractors, distributors, specifiers, and more. With our network of more than 80 manufacturing facilities and more than 4,000 employees, we’re leading the industry with innovation and a safety-first mindset.

Job Summary

Oldcastle Infrastructure Inc. is looking for a knowledgeable, hands-on leader to manage the ongoing application development activities for our Information Technology organization. In this role, your duties will include delivering technical solutions based on business strategy, collaborating with colleagues, performing successful troubleshooting of technical issues, and mentoring a team of direct reports. The manager role will require astute customer service skills to manage internal and external end users of the application suites used by Oldcastle. The manager will assist their team in prioritizing work and provide guidance to team members as needed to successfully complete projects. To ensure success as an application development leader, you should possess prior experience in technical application development and team leadership in a fast-paced environment, hands-on experience with a variety of business applications, and the ability to learn quickly while adapting to changes within the organization.

Job Location

• This role will work hybrid out of our office in the Sandy Springs, GA area.

Job Responsibilities

• Team Leadership
• Provide people leadership/management to a team of three to six application developers under the supervision of the Director, Enterprise Systems & Development
• Provide coaching and mentorship to ensure that the development team has all the resources needed to complete project assignments, quickly address any challenges and issues, and prevent or resolve conflicts as needed
• Perform performance reviews and hold regular feedback conversations with direct reports.
• Ensure team members understand development best practices and facilitate work in a timely, efficient manner to meet the needs of our stakeholders.
• Hold team members accountable to follow all defined processes and procedures; collaborating with them to develop new procedures where needed.
• Prioritize the creation, storage, and organization of team documentation knowledge base to ensure all solutions delivered are thoroughly understood, documented, and transitioned well to support teams.
• Drive the strategy, roadmap, execution and optimization of our application development landscape with a cloud smart, vendor supported philosophy.
• Ensure the team appropriately executes project deliverables according to committed timelines.
• Collaborate with cross functional teams to ensure all deliverables are designed, developed, and supported appropriately.

• Project Management
• Work with project managers/business analysts in development of project plans, functional specifications, resource plans, and project schedule estimates.
• Work with project managers to set achievable timelines for team deliverables in conjunction with overall projects or programs.
• Manage team members accordingly to meet or exceed expectations for project timelines
• Ensure risks, actions, issues, and decisions are understood and communicated appropriately
• Provide or contribute to project artifacts such as requirements documents, designs, test cases, and deployment run books

• Technical Leadership
• Engage with business and IT stakeholders to ensure solution development is aligned with business goals and technical architectural principles
• Propose informed ideas on technology strategy and direction
• Provide technical oversight, leadership, and support of existing systems, including current custom applications, as well as the development of new applications/functionality.
• Collaborate with team members on Software Development Life Cycle (SDLC); including requirements analysis, design, configuration, change and risk management, documentation, planning, accessibility
• Develop and review software requirements, create design documents, write programs, and package, test, configure, and deploy software.
• Develop and enhance software programs and data structures that meet business objectives.
• Design, develop, test, and refine software deliverables.
• Review and create system, software, and functional design specifications.
• Perform code reviews and ensure change control is being followed.
• Oversee the execution and tracking of project efforts with regular updates to senior management and key stakeholders.
• Prepare documentation and provide end-user training and support as necessary.
• Establish productive working relationships and maintain effective communications with teammates and end-users.
• Ensure compliance for all supported software/applications with security controls. This includes capturing security controls during requirements gathering, developing secure code, error handling, conducting vulnerability scans, managing and mitigating potential risks/vulnerabilities, and supporting SOX efforts and documentation.

Job Requirements

• Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or a relevant field, or an equivalent combination of education and experience, and a minimum of 5 years of relevant experience including at least 2 years leading development teams
• Experience with software architecture, business analysis, technical solutions, and deploying software and custom modules in an enterprise environment.
• Demonstrated experience applying quality engineering principles throughout the software development product lifecycle.
• Excellent interpersonal skills, including teamwork, organizational skills, and being able to perform multiple tasks simultaneously.
• Strong analytical skills, be proactive and acquire new technical skills as needed to perform job duties.
• Experience must include SAP ABAP/BTP, .NET Framework; C#; VB; SQL Server; API development; Web Services; Unit Testing; .NET Core; IIS; Azure Devops.
• Project Management Institute (PMI) or Agile/Scrum certification desired
• Cloud-based application development experience, preferably within AWS, Azure, or GCP
• Experience performing application development activities within a DevOps/DevSecOps framework, preferably with some degree of continuous integration/delivery exposure
• Experience in a fast paced manufacturing environment preferred.
• Exceptional ability to provide support to internal and external end users.
• Advanced proficiency in determining the causes of application errors.
• Exceptional communication skills.
• Ability to lead and mentor team members.
• Collaborate well with other teams and colleagues toward efficient and effective solutions.

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

Oldcastle Infrastructure, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

Job Description:

Key Responsibilities:

• Server Installation & Configuration: Install, configure, and deploy servers in data center environments, ensuring they are correctly set up for optimal performance and scalability.
• Hardware Maintenance: Perform regular maintenance and health checks on servers, including monitoring hardware performance, updating firmware, and replacing or upgrading components.
• Troubleshooting & Repairs: Diagnose and resolve hardware and software issues related to the servers, ensuring minimal downtime and maintaining system integrity.
• Performance Optimization: Monitor server performance and implement corrective actions to optimize hardware's efficiency, stability, and reliability.
• Documentation & Reporting: Maintain accurate records of server configurations, maintenance schedules, and troubleshooting efforts. Generate regular reports on server health, performance, and issues.
• Collaboration: Work closely with IT infrastructure teams, network engineers, and other technical staff to ensure seamless server operations and integration with existing infrastructure.

Required Skills and Qualifications:

• Required 5 years of experience in IT support, Troubleshooting etc.
• Bachelor’s degree/High School Diploma.
• Proven experience working with servers or similar high-performance computing hardware.
• Understanding of server hardware, including CPU, memory, storage, networking components, and cooling systems.
• Solid understanding of networking concepts, protocols, and configurations (TCP/IP, DNS, DHCP, etc.).

Preferred Qualifications:

• Experience with NVIDIA-specific hardware and software solutions, including GPUs, CUDA, and other NVIDIA technologies.
• Familiarity with GPU server configurations and use cases, particularly in AI, machine learning, and high-performance computing environments.
• Knowledge of server management frameworks like IPMI, iLO, or similar.
• IT certifications (e.g., CompTIA A+, Cisco CCNA, or similar) are a plus.
• Familiarity with cloud platforms (AWS, Google Cloud, Azure) and their interaction with on-premises server infrastructure.

Additional Information:

Ability to lift heavy hardware components and perform physical installations and repairs in a data center environment. Ability to lift up to 30 pounds regularly.

Ability to bend, stoop, crawl, kneel, crouch, reach, stand for long periods , and move about production and warehouse facilities.

The environment is temperature controlled, but otherwise, it is a typical production environment with loud noises.

Head of Digitizing Systems & Software

Our Mission

Legacybox helps families reconnect with the most meaningful moments of their lives by digitizing and preserving recorded memories. Every tape, film reel, and photo we process represents a piece of someone’s history. Our production facility depends on reliable systems and software to handle these memories with care, and our Digitizing Systems and Software team plays a critical role in making that possible.

About the Role

Legacybox is the category leader in media digitization, processing over 150,000 customer orders per year and millions of unique analog assets across film, tape, and photo formats. Our production facility operates at the intersection of legacy physical media, custom hardware, proprietary software, and an increasingly cloud-first delivery model.

We are hiring a Head of Digitizing Systems & Software to own, evolve, and future-proof the core systems that power our digitizing plant. This role is responsible for designing, implementing, measuring, and continuously improving the end-to-end digitizing systems that convert fragile analog media into secure digital assets at scale.

This is a hands-on leadership role. It blends systems engineering, applied R&D, software-hardware integration, labor optimization, and unit-economics discipline. The work spans old and new technologies and requires comfort operating in ambiguity while building durable, repeatable systems.

Key Responsibilities

Digitizing Systems Ownership

• Own the architecture and performance of Legacybox’s digitizing systems across all formats (film, tapes, photos).
• Lead the implementation of new digitizing systems designed internally, including custom hardware, software, and workflows.
• Ensure systems are reliable, measurable, scalable, and economically sound.

R&D and New System Development

• Research, prototype, and develop next-generation digitizing setups that improve quality, throughput, and margin.
• Lead R&D initiatives from concept through production rollout.
• Identify and develop new revenue-generating systems and capabilities.

Order Management System Leadership

• Help architect, build, and lead the order management system that tracks and orchestrates millions of unique physical and digital assets annually.
• Collaborate across software, production, and operations teams to support approximately 15 distinct workflows.
• Ensure system accuracy, traceability, and resilience at scale.

Profitability and Economics

• Conduct profitability analysis on new systems, workflows, and production setups.
• Model unit economics, capex tradeoffs, labor impact, and ROI for proposed changes.
• Partner with leadership to prioritize investments based on margin and strategic value.

Labor and Time Studies

• Perform detailed time studies to understand how human labor interacts with machines and software.
• Optimize workflows to balance automation, quality, throughput, and cost.
• Design systems that respect real-world production constraints.

Measurement, Monitoring, and Troubleshooting

• Define success metrics for systems performance, reliability, and quality.
• Build feedback loops to monitor system health and identify failure points.
• Lead root-cause analysis and resolution of system errors and production bottlenecks.

Forward-Looking Technology Leadership

• Advance Legacybox’s cloud-first digitizing model and file delivery systems.
• Integrate AI considerations into capture, processing, QA, and workflow optimization.
• Continuously evaluate emerging technologies relevant to digitization, automation, and asset management.

Cross-Functional Leadership

• Collaborate closely with production, operations, software, finance, and leadership.
• Serve as a technical authority and decision-maker for digitizing systems.
• Clearly communicate system tradeoffs, timelines, and outcomes to executives.

Accountability and Outcomes

This role is directly accountable for:

• Successful delivery of R&D projects into production
• Measurable improvements in throughput, quality, and margin
• Reliability and scalability of digitizing and order management systems
• Development of new systems that create incremental revenue or cost advantage

Ideal Background

• Experience designing and operating complex production systems involving both hardware and software
• Strong systems-engineering mindset with comfort spanning physical processes and digital platforms
• Proven ability to take concepts from prototype to scaled deployment
• Fluency in unit economics, ROI analysis, and operational tradeoffs
• Experience working in high-volume, asset-intensive environments
• Comfort working with legacy technologies while pushing modern, forward-looking solutions
• Pragmatic, builder-oriented leader who earns credibility on the floor, not just in planning meetings

Benefits

• Healthcare coverage that includes medical, dental, and vision plans.
• Health Savings Account eligibility.
• Short-term disability plan available after the 30-day waiting period.
• Free 24/7 access to TextCare for medical support.
• Retirement plan with employer match, available after six months for employees age 21 or older.
• Paid parental leave
• Paid time off, accrued bi-weekly.

Work Environment

This role is hybrid / onsite at Legacybox’s digitization facility in Chattanooga, where thousands of family memories are carefully handled and preserved every day. You will work closely with production leadership and frontline teams to ensure operational excellence.

Why Join Legacybox

Legacybox is growing and innovating, and our production team sits at the heart of that transformation. As Head of Digitizing Systems and Software, you will have the opportunity to shape processes, develop people, and directly impact the quality of work we deliver to hundreds of thousands of families across the country each year as we digitize their most important recorded moments. The work we do truly makes a difference, because we believe that memories matter.

Legacybox is an Equal Opportunity Employer and complies with all applicable federal, state, and local employment laws.

The Linux Systems & Automation Engineer is responsible for designing, deploying, automating, and operating enterprise Linux infrastructure and supporting applications running there. This role focuses on infrastructure-as-code, automation tooling, monitoring, and reliability engineering across on-prem and hybrid environments. The engineer will collaborate with network, platform, and application teams to deliver scalable, secure, and repeatable infrastructure.

Key Responsibilities

Linux Systems Engineering

• Design, deploy, and maintain Linux systems across bare metal and virtual environments.
• Develop and enforce OS baseline standards, hardening, and patching processes.
• Manage system lifecycle: provisioning, configuration, upgrades, and decommissioning.

Automation & Infrastructure as Code

• Build and maintain automation pipelines using Ansible, Terraform, cloud-init, or equivalent tools.
• Develop Ruby/Python/Bash tooling to automate operational workflows.
• Create standardized system images, templates, and deployment frameworks.

Monitoring, Observability, and Reliability

• Design and maintain monitoring and telemetry platforms and data pipelines. (Zabbix, Prometheus, Grafana, OpenSearch, etc.).
• Analyze metrics and logs to improve system reliability and performance.
• Participate in on-call and incident response.
• Conduct root cause analysis and drive corrective actions.

DevOps & Tooling

• Develop and Maintain Git-based workflows and CI/CD pipelines for infrastructure code.
• Develop internal tools to improve provisioning, validation, and operational efficiency.
• Collaborate in architecture reviews and technical design discussions.

Requirements:

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent experience.
• 5+ years of experience administering Linux systems in enterprise environments.
• Strong Linux fundamentals (processes, networking, storage, security, kernel concepts).
• Proficiency in scripting/programming (Python, Bash, Ruby, etc.).
• Experience with Git and collaborative development workflows.
• Experience with automation/configuration management tools (Ansible, Terraform, Puppet, Chef, etc.).

Preferred Qualifications

• Experience with containers and orchestration (Docker, Kubernetes).
• Virtualization experience (VMware, KVM, OpenStack).
• Cloud platform experience (AWS, Azure, GCP) or hybrid architectures.
• Monitoring/observability tooling experience (Prometheus, Grafana, Zabbix, ELK/OpenSearch).
• Security experience (SSH hardening, PAM, SELinux, CIS benchmarks).
• Experience supporting telecom, financial, healthcare, or other regulated environments.

Key Responsibilities

Architecture & Design

• Lead the design and implementation of enterprise routing, switching, and data center network architectures with a primary focus on Cisco and Arista technologies.
• Architect modern data center fabrics including Cisco ACI, Nexus platforms (7K/9K), and Arista CloudVision / Leaf-Spine designs.
• Develop scalable campus architectures (Catalyst 9K, VSS/StackWise Virtual, SDA not required but beneficial).
• Produce high-quality design documentation, HLDs/LLDs, migration plans, and remediation recommendations.

Implementation & Delivery

• Execute end-to-end project delivery including configuration, integration, cutovers, migrations, and post-deployment optimization.
• Lead technical teams during complex changes, including after-hours maintenance windows when required.
• Perform advanced troubleshooting across multi-vendor network stacks (Cisco, Arista, Palo Alto, Meraki).

Wireless, Security & Identity (Nice to have)

• Experience with enterprise wireless solutions (Cisco Catalyst/Meraki).
• Firewall and security proficiency a plus (Cisco Secure Firewall/ASA/FTD, Palo Alto Networks, Fortinet).
• Strong preference for Cisco Identity Services Engine (ISE)—Policy sets, TACACS/RADIUS, segmentation, posture, and BYOD.

SD-WAN & Cloud Networking (Preferred)

• Exposure to Cisco Catalyst SD-WAN (Viptela), Meraki MX, or Palo Alto Prisma SD-WAN.
• Familiarity with cloud networking concepts (AWS/Azure VNETs, VPN/ExpressRoute, virtual firewalls).

Required Qualifications

• 10+ years of progressive experience in enterprise networking and network design.
• Expert-level proficiency in routing (OSPF, EIGRP, BGP), switching (Spanning Tree, EVPN/VXLAN preferred), and data center networking.
• Hands-on experience with Cisco ACI and/or Arista leaf-spine architectures strongly preferred.
• Strong background in Catalyst campus switching, wireless, and traditional routing/security stacks.
• Experience producing detailed design documents (HLD, LLD) and executing complex migrations.
• Ability to communicate with clarity and presence; able to present to large customers and lead workshops.
• Must be comfortable acting as both engineer and consultant—driving outcomes, influencing stakeholders, and owning engagements.

Certifications

• CCIE (Routing & Switching, Enterprise Infrastructure, Security, or Data Center) – Heavily Preferred

Job Title:Embedded Automation Engineer - Python

Location: Hillsboro, Oregon

Job Type: Full-Time

Job Description:

We are seeking a highly experienced Senior Automation Engineer to join our advanced software and embedded systems team. The ideal candidate will have deep expertise in Python automation (Pytest), Robot Framework, and QNX environments, with strong skills in UX/UI automation and testing. This role involves enhancing and migrating automation frameworks, debugging complex integrations, and working closely with cross-functional teams to deliver high-quality test automation solutions for embedded systems and entertainment platforms.

Key Responsibilities

Automation Framework Development

• Architect, develop, and maintain automation frameworks primarily using Python and Pytest.
• Lead migration of existing Robot Framework tests to Python/Pytest equivalents.
• Build reusable fixtures, utilities, wrapper layers, and automation components to support large test suites.

Test Execution & Optimization

• Analyze and interpret Robot Framework keyword libraries; enable efficient reuse within Python-based executions.
• Optimize hybrid execution flows involving both Pytest and Robot Framework assets.
• Execute and maintain UI and device automation tests using tools such as Appium, Selenium, or equivalent frameworks.

Cross-Layer Debugging & Integration

• Independently debug cross-layer automation issues involving Python, Robot Framework, device tools, and operating systems.
• Integrate automation frameworks with CI/CD pipelines and tools (e.g., Jenkins, GitLab, Azure DevOps).

Collaboration & Mentorship

• Mentor and guide junior automation engineers, establishing good coding practices, test design patterns, and quality standards.
• Work collaboratively with software engineers, product developers, and QA teams to enhance automation coverage and reliability.

System & Environment Interaction

• Work with QNX OS, virtualization systems (Hypervisor), and cloud environments (AWS).
• Engage with hardware interfacing (USB, Ethernet, multimedia interfaces) and hardware simulation/ fault-injection where applicable (nice-to-have).

Required Skills & Experience

• 7–10 years experience in automation engineering with 5+ years hands-on Python automation using Pytest.
• Practical experience with Robot Framework including keywords, variables, resources, and large keyword repositories.
• Strong skills in UI automation using tools such as Appium/Selenium.
• Solid understanding of modular test design and maintainable patterns (page-object, keyword patterns).
• Experience with QNX (Posix) operating system, virtualization (e.g., Hypervisor), and cloud-based environments (preferably AWS).
• Good understanding of Git, branching strategies, and CI/CD workflows.
• Proven ability to debug complex, multi-layered test automation environments.

Preferred Qualifications

• Exposure to embedded systems, aviation, or high-volume regression environments.
• Experience in framework migration, cross-framework interoperability, or keyword reuse models.
• Background in hardware interactions and media/UX systems (multimedia I/O, touch interactions).
• Familiarity with fault injection tools and hardware simulation techniques.
• Bachelor’s degree in Computer Science, Electronics, or related technical field.

Nice-to-Have Skills

• Hardware interfacing (USB, Ethernet), multimedia interfaces (touch, audio/video).
• Fault-injection and hardware simulation experience.
• Knowledge of peripheral communication protocols (e.g., GMSL, IP).

Role : AWS DevOps Lead

Location : Erie, PA (Day 1 Complete Onsite)

Required Skills & Qualifications

• 8+ years of experience in DevOps or Systems Engineering roles
• Strong hands-on experience with cloud platforms (AWS/Azure/GCP)
• Proficiency in scripting languages such as Python, Bash, or PowerShell
• Experience with CI/CD tools like Jenkins and GitLab CI
• Expertise in containerization technologies including Docker and Kubernetes
• Strong understanding of networking, security, and system administration
• Experience with automation tools such as Ansible and Terraform
• Familiarity with Agile/Scrum methodologies
• Excellent troubleshooting, analytical, and problem-solving skills
• Strong communication and collaboration abilities

Key Responsibilities

• Team Leadership: Lead and mentor the DevOps team, fostering a collaborative and high-performance culture
• CI/CD Management: Design, implement, and maintain robust CI/CD pipelines
• Infrastructure Management: Manage and optimize cloud infrastructure and system environments
• Automation: Identify and implement automation opportunities to improve efficiency and reliability
• Monitoring & Troubleshooting: Monitor system performance, ensure high availability, and resolve production issues
• Security Integration: Embed security best practices into CI/CD and infrastructure processes
• Cross-functional Collaboration: Partner with Development, QA, and Operations teams for seamless deployments
• Documentation: Maintain detailed technical documentation of systems, processes, and configurations

Company – Our client is a leading cybersecurity services provider, trusted by some of the most recognized brands in the U.S. They partner closely with Fortune 500 enterprises to deliver cutting-edge identity, cloud, and security solutions. Known for their technical excellence and white-glove client service, they are consistently recognized as one of the top MSSPs in North America.

Job Title – Senior Identity (Ping) Engineer

Location – Tysons, Virginia (Hybrid – onsite 3 days per week)

Role Type – 6-Month Contract (1,040 hours)

Must Have Skills:

• 7+ years of Identity & Access Management (IAM) engineering and architecture experience
• 5+ years of hands-on experience with the full Ping Identity suite across enterprise and/or CIAM use cases
• Deep expertise with PingFederate, PingID, Ping Directory, and PingOne (Enterprise + Customer)
• Proven experience designing and implementing modern passwordless authentication (FIDO2/WebAuthn/Passkeys) at enterprise scale
• Expert-level understanding of IAM protocols (SAML, OAuth 2.0, OIDC, SCIM, LDAP) and demonstrated ability to lead large-scale Ping deployments

Responsibilities and Job Details:

• Serve as the Ping Identity SME and platform owner across a large financial services enterprise
• Architect, design, deploy, and scale Ping Identity solutions for both workforce SSO and CIAM use cases
• Perform hands-on configuration across the Ping suite supporting on-prem, private cloud, and SaaS (PingOne) architectures
• Design and implement identity workflows using PingOne DaVinci or similar orchestration tools
• Lead enterprise-wide rollout of passwordless authentication (FIDO2/WebAuthn/Passkeys)
• Provide advanced troubleshooting and root cause analysis across Ping environments
• Drive integration with Azure Identity (Entra ID) and other IdP/IdM technologies
• Manage multiple concurrent IAM projects, meeting key milestones and delivering required documentation
• Communicate effectively with technical and executive stakeholders
• Scripting skills in Python, PowerShell, or Groovy are highly desired for automation
• Candidate must commit exclusively to this contract for its duration