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Senior Machine Learning Engineer (GenAI and Agentic Systems)

Location: Palo Alto, CA (Hybrid )

Role Type: Full-Time / Permanent

Summary

Our client, a pioneering HealthTech AI firm in the Bay Area, is seeking a high-calibre Senior Applied AI Engineer to bridge the gap between advanced Machine Learning and robust Software Engineering. This is an end-to-end ownership role: you will be responsible for designing the logic, building the architecture, and deploying the final services.

Core Responsibilities

• Architect AI Workflows: Design and implement sophisticated agentic workflows and automation sequences that power clinical decision-making.
• System Design & Integration: Build the backend infrastructure, scalable REST APIs, and data services required to support high-concurrency AI applications.
• Rapid Deployment: Maintain a high-velocity shipping cycle, moving from prototype to production-grade implementation in days.
• Model Orchestration: Select, fine-tune, and evaluate the performance of various LLMs (including OpenAI, Anthropic, and open-source models) for specific healthcare tasks.
• Full-Stack ML: Own the pipeline from data ingestion and time-series forecasting to real-time classification and model monitoring.

Technical Profile

• Computer Science Mastery: Expert knowledge of algorithms, data structures, and distributed systems.
• Software-Heavy Background: Professional-grade Python skills. You should be comfortable with software design patterns, testing, and CI/CD.
• Machine Learning Fundamentals: * Deep understanding of Core ML topics: classification, regression, and clustering.
• Specific experience in Time Series Forecasting and temporal data analysis.
• Proficiency in Generative AI: RAG architectures, prompt optimization, and agent frameworks.
• Infrastructure: Experience deploying services to cloud environments (GCP preferred) and a solid grasp of MLOps and pipeline automation.
• Education: BS in Computer Science or related field + 4 years of experience, or an MS + 2 years of experience.

Cultural Fit

• Startup Agility: You possess the "scrappiness" to solve problems with limited resources but the rigor to ensure those solutions are enterprise-grade.
• The "Generalist" Mindset: You enjoy working across the entire stack and are not afraid to dive into data engineering or infrastructure when needed.
• Mission-Oriented: You are motivated by the prospect of using AI to significantly improve patient outcomes and healthcare efficiency.

What’s Offered

Our client provides a highly competitive package, including a strong base salary, meaningful equity, and comprehensive premium healthcare benefits. You will join a world-class team of engineers in a collaborative, hybrid environment.

JOB SUMMARY:

Responsible for the development, planning and implementation of CommunityCare’s strategic software engineering goals. Manages the software engineering team and is responsible for the development and maintenance of all applications.

KEY RESPONSIBILITIES:

• Leadership responsibilities will include team development, training, mentoring, direct supervision and project management.
• Working with technical staff to identify problems, solutions and develop requirements leading to the implementation of strategic initiatives.
• Responsible for departmental metrics and staff development.
• Performs other duties as assigned.

QUALIFICATIONS:

• Strong knowledge of systems development life cycle including CI/CD.
• Experience deploying solutions in a public cloud environment (Azure/AWS).
• Experience integrating with external systems via API.
• Strong knowledge of C# or Java and Angular.
• Must be able to manage and motivate all levels of technical staff through Senior Engineers.
• Knowledge of contracting, negotiating and change management.
• Possess strong oral and written communication skills.
• Ability to motivate teams to produce quality materials within tight time frames and simultaneously manage several projects.
• Proven leadership of technology teams with a successful track record leading and managing technology services and operations in a dynamic environment.
• Adept with technology systems, network design, implementation and maintenance as well as strong background in security technologies.
• Ability to converse and write fluently in English.
• Successful completion of Health Care Sanctions background check.

EDUCATION/EXPERIENCE:

• Bachelor's degree in business or computer science.
• Minimum three years’ experience in information technology management position.
• Must be able to maintain and preserve information of a highly confidential nature.

Senior Applied AI Scientist

Fully Remote - HQ in New York, New York

$190,000-210,000 base salary + equity

THE COMPANY

Harnham is partnering with an innovative health-tech startup building patient-focused agentic AI, multimodal computer vision and LLM applications to advance capabilities in medical claims and medical imaging in hospitals. The AI science team builds scalable, data-driven solutions that personalize user experiences and equip care providers with actionable insights, all while working with large-scale infrastructure and diverse technologies.

THE ROLE

• You will be responsible for computer vision and multimodal model research, building and development for the company's agentic AI product across imaging centers and hospitals
• You will report directly to senior leadership and work closely on technical direction
• Own applied AI research and quickly build into production, particularly focusing on novel AI, computer vision and LLM applications
• You will directly work with production team on implement and design code and build out to production using various machine learning, imaging and LLM techniques, owning machine learning modeling
• You will play an integral role of building out the AI team and scaling out its product
• Act as a thought leader role for AI across the business, mentoring junior team members

YOUR SKILLS AND EXPERIENCE

The successful Senior Applied AI Scientist will likely have the following skills and experience:

• 5+ years of commercial experience preferred with a focus on applied machine learning and computer vision research, building production-grade models with NLP and LLMs ideally with voice, image and multi-modal systems
• Experience working in a scaling startup is preferred
• Expertise in Python (TensorFlow, PyTorch) for production-grade work
• Commercial experience building novel AI platforms with large datasets
• History of working with and managing real-time AI applications in production settings
• Cloud experience in AWS, Azure or GCP
• DevOps exposure with CI/CD pipelines preferred
• History of working on models from concept to production / end-to-end / 0-1
• Applied research background in a commercial setting required
• Publication and/or patent history highly preferred
• Experience in settings wearing multiple hats
• Domain experience in healthcare, health-tech, med-tech or similar a plus; EHR, EMR, claims, HEOR or other medical data exposure highly preferred
• History of partnering with non-technical stakeholders required
• Experience owning projects
• PhD degree in Medical Imaging, Computer Science, Biomedical Imaging or similar

THE BENEFITS

A competitive base salary of $190,000-210,000 + benefits + equity

HOW TO APPLY

Please register your interest by sending your résumé to Tim Jonas via the Apply link on this page.

KEYWORDS

Machine Learning | AI | Artificial Intelligence | Technology | Applied Research | Health-tech | Healthcare | Medical | Startup | Deployment | Production | LLMs | LLM | Large Language Models | GenAI | Gen AI | Generative AI | Voice Bots | Chatbots | Natural Language Processing | EHR | Electronic Health | Electronic Medical | HEOR | Claims Data | Patient | Hospital | Docker | Kubernetes | Weights & Biases | PyTorch | TensorFlow | Publications | Patents | Computer Vision | Medical Imaging | MRI | Multimodal

Pay: $100,000.00 - $110,000.00 per year

Job description:

Are you a highly skilled and experienced HR professional with a passion for supporting facility leadership and ensuring compliance? Links Health is seeking a dedicated HR Consultant to join our growing organization.

Who we are:

At Links Healthcare, we are dedicated to supporting skilled nursing facilities in providing high-quality care through strong operational, clinical, and workforce practices.

What You'll Do:

• Partner with facility leadership on performance management, disciplinary actions, and termination discussions.
• Ensure fair, consistent, and objective application of HR policies, procedures, and relevant local, state, and federal laws.
• Act as an HR expert, resource, and coach for all levels of facility leadership.
• Manage and resolve complex employee relations issues in collaboration with the HR Consultant Lead and facility leadership.
• Conduct regular and consistent site visits (at least monthly, plus as needed).
• Drive and conduct ongoing HR compliance audits (I-9s, licenses, certifications, onboarding, wage and hour, ADP accuracy, etc.) and report results.
• Conduct effective, thorough, and objective investigations in partnership with the HR Consultant Lead.
• Respond to state/federal DOL, EEOC, or state agency complaints, and legal actions under direction of the HR Consultant Lead.
• Participate in acquisition preparations, including distributing welcome kits, assisting with onboarding, and conducting 30/60/90-day compliance reviews.
• Guide and train facilities on structuring immersive and supportive onboarding/orientation programs.
• Conduct presentations and assist with site-specific training on HR policies and initiatives.
• Maintain an up-to-date knowledge of progressive HR practices and key trends.
• Identify opportunities where HR can add value to the business and recommend improvements to policies and procedures.

What You'll Bring:

• Developed knowledge of HR policies, processes, and relevant state and federal employment laws.
• Ability to communicate effectively and develop relationships at all job-relevant organizational levels.
• Demonstrated honesty, integrity, and respect for the rights and dignity of employees and residents.
• Excellent planning, time management, and organization skills with the ability to prioritize multiple, complex tasks without sacrificing quality.
• Effective team player with the ability to work independently in a field/remote setting.
• Ability to respond to change productively and manage tasks/projects within allotted time and budget.
• Willingness and ability to travel an average of 75% of the time, locally and out-of-area, including occasional out-of-state travel, to support and consult with sites.
• Must maintain a professional appearance.

QUALIFICATIONS/REQUIREMENTS:

Education:

• Bachelor’s degree in human resources or related field
• Professional designation of PHR or SPHR is preferred

Work Experience:

• At least 5 years’ experience as an HR Consultant
• Experience in the skilled nursing industry is preferred but not required
• Multi-site environment - retail, hospitality, distribution center or service industries strongly preferred
• Proficient in Microsoft Office – Word, Excel, Outlook, PowerPoint Must have computer skills, including internet research and operating on-line applications
• Experience working with HRIS (cloud based) a plus, particularly ADP WorkForce Now

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Willingness to travel:

• 75%

Work Location: Hybrid remote in Sacramento, CA 95831

We are supporting a leading global life sciences organization with the addition of an IT QC Systems Analyst to support Quality Control (QC) laboratory operations at a regulated manufacturing site in Worcester, MA.

This is a hands‑on, onsite role focused on laboratory systems support, validation, data integrity, and process optimization within a GMP environment.

This role partners closely with laboratory, operations, and enterprise IT teams to ensure systems remain compliant, reliable, and optimized to support daily QC activities.

Contract Details:

• Duration: 12 months
• Work Type: Onsite (Worcester, MA)
• Pay: Competitive hourly rates (W2 or C2C available)

Key Responsibilities:

• Provide technical and operational support for QC laboratory systems, instruments, and associated software in a GMP environment.
• Support validation activities and documentation, including SIQ, SOQ, spreadsheet validation, and periodic validation reviews (PVRs).
• Develop, maintain, and troubleshoot Excel spreadsheets and macros to streamline data processing, reporting, and compliance activities.
• Perform Windows upgrades, PC decommissions, software installations, and system upgrades for lab and operations computers.
• Support digital transformation initiatives by gathering requirements and feeding improvements to enterprise IT teams.
• Assist with process optimization, elimination of manual workflows, and data integrity assurance across laboratory operations.
• Support and administer operational systems such as SAP, Infor, and MES platforms (including POMS).
• Install and support Acronis and NuGenesis software on laboratory PCs.
• Provide support related to OSI PI / data historian systems as needed.

Required Qualifications:

• 3+ years of experience supporting QC laboratory systems or applications in a GMP environment.
• Strong experience with Excel, including macro development and troubleshooting.
• Working knowledge of validation processes and documentation (SIQ, SOQ, spreadsheet validation).
• Experience supporting QC lab instruments, lab software, and Windows‑based systems.
• Hands‑on experience with Windows OS installations, upgrades, and system support.
• Familiarity with enterprise operational systems such as SAP, Infor, or MES (POMS).
• Strong problem‑solving, communication, and organizational skills.

Preferred Experience:

• Background in life sciences, pharmaceutical, or biotech environments.
• Prior experience supporting QC labs in regulated manufacturing settings.
• Experience with ITIL and GAMP frameworks.
• Exposure to Waters Empower, OSI PI, or similar data historian platforms.
• Experience with PowerApps, Power BI, SharePoint administration, or cloud platforms (AWS/Azure).
• Knowledge of Python, Java, or SDLC concepts is a plus.

Education:

• Bachelor’s degree in Computer Science, Engineering, or a related discipline, or equivalent hands‑on experience.

Why This Role:

• This position plays a critical role in maintaining compliance, reliability, and operational excellence within QC laboratories. You’ll work closely with lab users, IT teams, and stakeholders to ensure systems support high‑quality manufacturing and continuous improvement.

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Performance Home Medical, established in 1995, is dedicated to enhancing lives through trusted respiratory and sleep therapy solutions. Our concierge-level care ensures every patient receives the support needed to breathe and sleep with comfort and confidence.

Performance Home Medical operates 24 branches across Washington, Oregon, Idaho, and Texas. As we continue to grow nationwide, we are excited to announce an opportunity for a Regional Manager to join our team. This role requires on-site presence and offers a dynamic, collaborative work environment within De Novo and acquisition markets.

POSITION SUMMARY:

The Regional Manager for Respiratory Service Operations is responsible for leading, scaling, and optimizing respiratory services across assigned markets. This role plays a pivotal part in launching De Novo operations, establishing new markets, and integrating acquired partners into a standardized shared‑services operating model. The Regional Manager ensures operational consistency, clinical quality, regulatory compliance, and strong financial performance while fostering a culture of service excellence.

KEY RESPONSIBILITIES:

De Novo Market Development

• Lead operational launch and ramp‑up of respiratory service sites in new markets.
• Conduct market assessments, resource planning, and staffing strategies to support sustainable service expansion.
• Develop and implement operational workflows aligned with the organization’s shared‑services model.
• Establish local relationships with referral sources, clinical partners, and community stakeholders.

Acquisition Integration & Partner Management

• Serve as the primary operations leader for integrating newly acquired respiratory service partners.
• Conduct operational due‑diligence assessments, identifying gaps, risks, and integration needs.
• Create onboarding and transition plans to align acquired entities with corporate policies, compliance standards, and technology platforms.
• Partner with finance, HR, IT, and clinical operations to drive seamless integration and experience for providers, staff, and patients.
• Build and maintain strong relationships with partner leadership teams throughout the integration process.

Operational Leadership

• Oversee daily operations across the region, ensuring quality of care, patient satisfaction, workforce effectiveness, and regulatory adherence.
• Monitor KPIs and operational performance metrics (productivity, timeliness, quality, utilization, compliance, etc.).
• Implement continuous improvement practices to enhance efficiency, service delivery, and cost management.
• Manage regional budgets, forecasting, and resource allocation.
• Ensure compliance with all state and federal respiratory therapy regulations, documentation requirements, and accreditation standards.

Team Leadership & Development

• Recruit, develop, and lead high-performing regional teams—including respiratory therapists, operations staff, and market supervisors.
• Coach local leaders on operational discipline, performance management, and patient‑centric service delivery.
• Promote a culture of accountability, collaboration, and clinical quality.

Cross‑Functional Collaboration

• Work closely with Shared Services (RCM, Customer Service, Supply Chain, Clinical Operations, HR, etc.) to support consistent operational execution.
• Partner with business development teams to evaluate new acquisition or market opportunities.
• Collaborate with compliance and quality teams to maintain safe, compliant operations.

Qualifications

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Required Skills:

• Bachelor’s degree in Healthcare Administration, Business, Respiratory Therapy, or related field (or equivalent experience).
• 5+ years of operations leadership experience in respiratory services, home medical equipment (HME), DME/RT, post‑acute care, or related healthcare environment.
• Experience with Brightree and Nikko cloud‑based software platform for HME/DME
• Branch, Multi‑site or regional operations management experience.
• Demonstrated experience leading market launches, business expansion, and pre and post-acquisition integration.
• Strong understanding of respiratory therapy modalities, regulatory requirements, and clinical operations.
• Proven ability to lead and develop teams across dispersed geographies.
• Strong analytical, financial, and operational problem‑solving skills.
• Excellent communication, relationship‑building, and change‑management capabilities.

Preferred Skills:

• Significant experience managing RT operations.
• Experience integrating acquired sites into centralized/shared‑services models.
• Prior experience with technology implementations, EMR/operational systems transitions, or workflow redesign.

Competencies

• Strategic thinking and operational execution
• Relationship and partner management
• Change leadership and integration planning
• Data‑driven decision making
• Financial acumen
• Talent development
• Patient‑centered mindset

Working Conditions

• Regional travel up to 50–70%, depending on market size and integration activity.
• Hybrid and on‑site presence required in De Novo and acquisition markets.

All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Role: Senior Security Analyst

Location: Onsite, Addison TX (no relocation)

Duration: 4 months, Contract-to-Hire

Pay rate: W2 Only, NO Third Party

Overview:

As a Sr. Security Analyst, you will play a critical role in guiding the day-to-day and strategic direction of the company's IT security and compliance initiatives. You will help shape and implement our security posture, support regulatory compliance efforts (HIPAA, SOC 2), and serve as a trusted advisor across both technical and non-technical teams. You will also provide mentorship to junior analysts, drive cross-functional security projects, and begin to take on leadership responsibilities as the company prepares to scale its security function into a full management structure.

Requirements:

• Bachelor’s degree in information security, Computer Science, or related field—or equivalent professional experience.
• 5+ years of experience in information security roles, ideally in healthcare or regulated environments.
• 5+ years of general IT experience across systems, networking, or cloud platforms.
• Deep expertise in Microsoft 365 & Azure, including Defender, Sentinel, and Purview.
• Proven experience with security frameworks such as NIST CSF, HITRUST, or ISO 27001.
• Hands-on knowledge of security platforms and practices (SIEM, vulnerability management, IDS/IPS, MDR/EDR).
• Familiarity with compliance frameworks including HIPAA and SOC 2.

Please send resume ASAP.

Senior Computer Vision Scientist

Fully Remote - HQ in New York, New York

$190,000-210,000 base salary + equity

THE COMPANY

Harnham is partnering with an innovative health-tech startup building patient-focused agentic AI, multimodal computer vision and LLM applications to advance capabilities in medical claims and medical imaging in hospitals. The AI science team builds scalable, data-driven solutions that personalize user experiences and equip care providers with actionable insights, all while working with large-scale infrastructure and diverse technologies.

THE ROLE

• You will be responsible for computer vision and multimodal model research, building and development for the company's agentic AI product across imaging centers and hospitals
• You will report directly to senior leadership and work closely on technical direction
• Own applied AI research and quickly build into production, particularly focusing on novel AI, computer vision and LLM applications
• You will directly work with production team on implement and design code and build out to production using various machine learning, imaging and LLM techniques, owning machine learning modeling
• You will play an integral role of building out the AI team and scaling out its product
• Act as a thought leader role for AI across the business, mentoring junior team members

YOUR SKILLS AND EXPERIENCE

The successful Senior Computer Vision Scientist will likely have the following skills and experience:

• 5+ years of commercial experience preferred with a focus on applied machine learning and computer vision research, building production-grade models with NLP and LLMs ideally with voice, image and multi-modal systems
• Experience working in a scaling startup is preferred
• Expertise in Python (TensorFlow, PyTorch) for production-grade work
• Commercial experience building novel AI platforms with large datasets
• History of working with and managing real-time AI applications in production settings
• Cloud experience in AWS, Azure or GCP
• DevOps exposure with CI/CD pipelines preferred
• History of working on models from concept to production / end-to-end / 0-1
• Applied research background in a commercial setting required
• Publication and/or patent history highly preferred
• Experience in settings wearing multiple hats
• Domain experience in healthcare, health-tech, med-tech or similar a plus; EHR, EMR, claims, HEOR or other medical data exposure highly preferred
• History of partnering with non-technical stakeholders required
• Experience owning projects
• PhD degree in Medical Imaging, Computer Science, Biomedical Imaging or similar

THE BENEFITS

A competitive base salary of $190,000-210,000 + benefits + equity

HOW TO APPLY

Please register your interest by sending your résumé to Tim Jonas via the Apply link on this page.

KEYWORDS

Machine Learning | AI | Artificial Intelligence | Technology | Applied Research | Health-tech | Healthcare | Medical | Startup | Deployment | Production | LLMs | LLM | Large Language Models | GenAI | Gen AI | Generative AI | Voice Bots | Chatbots | Natural Language Processing | EHR | Electronic Health | Electronic Medical | HEOR | Claims Data | Patient | Hospital | Docker | Kubernetes | Weights & Biases | PyTorch | TensorFlow | Publications | Patents | Computer Vision | Medical Imaging | MRI | Multimodal

Associate Director of Communications Systems

Arlington, VA (On-Site)

About Us

Ennoble Care is a mobile primary care, palliative care, and hospice service provider with patients in New York, New Jersey, Maryland, DC, Virginia, Oklahoma, Kansas, Pennsylvania, and Georgia. Ennoble Care's clinicians go to the home of the patient, providing continuum of care for those with chronic conditions and limited mobility. Ennoble Care offers a variety of programs including remote patient monitoring, behavioral health management, and chronic care management, to ensure that our patients receive the highest quality of care by a team they know and trust. We seek individuals who are driven to make a difference and embody our motto, "To Care is an Honor." Join Ennoble Care today!

Overview

Ennoble Care is seeking an Associate Director of Communications Systems to own our Dialpad and Zoho CRM platforms end to end—from day-to-day administration to the analytics that drive operational decisions for clinical leadership and the C-suite.

This is not just a systems administration role. You'll inherit active automation projects in Zoho (workflow rules, field permissions, validation logic, cross-module integrations) and a growing analytics practice around Dialpad call data (transfer acceptance rates, queue performance, agent productivity). You'll be expected to build on both—and you'll have AI tools at your disposal to do it. We're actively using AI to automate workflows, analyze call data, and eliminate manual processes across both platforms. You'll be expected to leverage these tools to move faster than a traditional admin ever could.

You'll report directly to the CIO and have regular visibility with the COO and executive leadership. This position is on-site at our Arlington, VA corporate headquarters.

Key Responsibilities

Dialpad Administration & Analytics (~610 users across 15+ offices and 11 states)

• Manage user provisioning/deprovisioning, license management (Connect vs Contact Center), number assignment, and extensions

• Configure and optimize call routing, IVR structures, queues, and office/department setup

• Build and maintain performance dashboards for clinical operations leadership—transfer acceptance rates (warm vs cold), queue performance, agent productivity, ring timeout analysis, voicemail detection

• Leverage AI tools to automate call data analysis, anomaly detection, and recurring reporting

• Track and report on KPIs weekly: call answer rate, abandon rate, average speed to answer, queue wait time

• Conduct root cause analysis when performance dips—whether it's a routing issue, a training gap, or a staffing constraint

• Serve as primary technical contact with Dialpad support and account team

• Troubleshoot call quality issues, agent status problems, and routing errors

Zoho CRM Administration & Automation (~50+ liaisons, scaling to 100+)

• Manage user creation, role/profile management, field-level permissions, module configuration, and layout customization

• Own and extend existing workflow automations—bonus point calculations, pathway expiration enforcement, focused pathway caps, cross-module lookups (house call / hospice), referral-to-liaison mapping

• Drive data integrity: account deduplication, referral source accuracy, sync monitoring between Zoho, OA (OperationsAccel), and MatrixCare

• Build liaison performance dashboards and automate the pulse report

• Reduce bonus reconciliation from ~16 hours/month of manual work to near-zero through automation

• Use AI-assisted development to build and iterate on Zoho workflow rules, validation logic, and cross-module integrations faster

Integrations & Cross-Platform

• Coordinate user lifecycle (provisioning/deprovisioning) across Dialpad and Zoho as part of onboarding/offboarding workflows

• Maintain integrations between Dialpad, Zoho, CallRail, and other systems

• Monitor sync reliability between Zoho, OA, and the Dialpad data warehouse (Azure SQL)

• Support other no-code/low-code tools (Scribe, Keragon, Emitrr) as needed

Performance Monitoring & Reporting

• Track and report on Dialpad and Zoho KPIs weekly to leadership

• Identify trends and proactively address issues before they impact metrics

• Support Operations Analyst with data extraction for deeper analysis

Documentation & Training

• Create and maintain system documentation, runbooks, and SOPs

• Develop training resources to improve adoption and reduce errors

• Conduct end-user training for new hires and existing staff

What Success Looks Like

• You own Dialpad and Zoho administration completely—user provisioning, routing changes, and system configuration no longer route through the helpdesk or the CIO

• Leadership gets recurring, self-service visibility into call center performance and liaison productivity without asking for it

• Manual reconciliation work that currently takes 16+ hours/month is automated or eliminated

• When something breaks or trends in the wrong direction, you catch it before anyone else does

Qualifications

Required

• 3+ years of experience administering a cloud communications platform (Dialpad, RingCentral, 8x8, Five9, or similar)

• 2+ years of experience administering a CRM (Zoho CRM strongly preferred; Salesforce acceptable)

• Hands-on experience building CRM automations—workflow rules, validation rules, field-level security, cross-module lookups

• Comfortable writing SQL queries for analytics (you'll query an Azure SQL data warehouse—and use AI tools to accelerate query development and analysis)

• Experience building dashboards or reports in Power BI, Looker, or similar

• Strong analytical skills—able to interpret data and identify root causes

• Excellent communication skills with ability to present metrics to leadership

• Strong attention to detail—you'll reconcile bonus payments where errors directly impact employee compensation

• Ability to work on-site in Arlington, VA

Preferred

• Zoho CRM administration certification

• Experience with Zoho-to-external-system integrations (webhooks, APIs, middleware like Zoho Flow)

• Healthcare industry experience (home health, hospice, or multi-site provider groups)

• Experience with Dialpad specifically (API, webhooks, admin console, contact center configuration)

• Familiarity with data warehousing concepts and ETL pipelines

• Experience using AI/LLM tools (Claude, ChatGPT, Copilot) to accelerate technical work—writing automations, analyzing data, building integrations

• Background in contact center operations (not just IT administration)

What We Offer

• Ownership of two mission-critical platforms with direct impact on business performance

• Direct visibility with CIO, COO, and executive leadership

• AI-forward team—you'll have enterprise AI tools and an automation backlog with clear ROI from day one

• Growing organization—the systems you build now will scale with 2x liaison headcount and continued M&A expansion

• Competitive compensation and benefits package

• Career growth opportunities within IT and operations

Compensation

Salary Range: $90,000 - $110,000 with 10% Bonus based on Annual KPIs

Benefits

Full-time employees qualify for the following benefits:

• Medical, Dental, Vision and supplementary benefits such as Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity

• Paid Time Off

• Paid Office Holidays

All employees qualify for these benefits:

• Paid Sick Time

• 401(k) with up to 3% company match

• Referral Program

• Payactiv: pay-on-demand — cash out earned money when and where you need it!

Candidates must disclose any current or future need for employment-based immigration sponsorship (including, but not limited to, OPT, STEM OPT, or visa sponsorship) before an offer of employment is extended.

Ennoble Care is an Equal Opportunity Employer, committed to hiring the best team possible, and does not discriminate against protected characteristics including but not limited to race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.

One of the most profitable, stable, and steadily growing healthcare systems in Connecticut is expanding its Ancillary Applications team and looking for a senior-level Application Analyst who enjoys working in a large, complex environment where there’s always something new to learn.

Employee Testimonials:

• They Treat their employees well and with respect.
• Excellent Benefits, technology, pay, culture, reputation!
• Friendly staff and working to solve real problems and help people.
• Many resources and opportunities for development and lots of room for growth!

Job Title: Sr Application Analyst - Ancillary / Clinical Applications

Salary: $115,000 – $135,000

Location: Hartford County, CT Hybrid / Remote (In-office go live)

This is a role where you won’t be boxed into a narrow support function. You’ll be involved in implementations, upgrades, integrations, and modernization efforts across a wide range of clinical and specialty applications that directly support patient care.

The environment is large, well-funded, and constantly evolving, which means real opportunities to learn new technologies, take on larger projects, and pursue additional Epic or related certifications over time.

The position is hybrid, but in practice most of the team works from home and comes onsite primarily for go-lives and key implementation milestones.

What you’ll be working on

You’ll be part of a highly collaborative Ancillary Applications team responsible for implementing, maintaining, and supporting a diverse portfolio of systems used across acute care and specialty institutes. The work includes application configuration, testing, installation, troubleshooting, and ongoing support, as well as coordinating closely with infrastructure teams, vendors, and clinical stakeholders.

There is also a strong focus on modernization. The organization is actively migrating systems to the cloud, reducing technical debt, and replacing legacy platforms, so analysts here are exposed to projects that go well beyond day-to-day support.

This role also involves leading or contributing to projects from early discovery through go-live, helping gather requirements, coordinating technical reviews, and ensuring solutions are implemented correctly and securely.

What they’re hoping to find

• They’re looking for someone who is comfortable operating in a large enterprise environment, can communicate effectively with both technical teams and clinical users, and enjoys taking ownership of projects.
• Strong troubleshooting skills, solid documentation habits, and the ability to manage multiple priorities are all important.
• For one of these openings in particular, experience with Cadwell Arc EEG is especially valuable, along with a solid understanding of how clinical or ancillary applications integrate with broader hospital systems.
• Additional Applications managed by the team also include PeriWatch, Provation, Natus, Cadwell Arc, Airstrip, Computrition, and Spok, among others.
• Experience with similar applications would be acceptable as well if you do not have experience with these applications.

Why this environment stands out

• This is a place where analysts tend to stay. The organization is financially strong, invests heavily in technology, and continues to grow.
• The scale of the environment means exposure to a wide variety of systems and initiatives, and the leadership team actively encourages training, certification, and career progression.
• If you enjoy working on meaningful systems in healthcare, want the stability of a well-run organization, and like being part of projects that modernize and improve large-scale environments, this is a role worth exploring.