Clientelism Jobs in Usa

Overview

David Yurman is a celebrated American jewelry company founded in New York by David Yurman, a sculptor, and his wife, Sybil, a painter and ceramicist. When the artists began collaborating, their goal was simply to make beautiful objects to wear. Today, with their son, Evan, they create timeless, yet contemporary Men's and Women's jewelry for all lifestyles through unconventional artistry, featuring their signature cable motif.

The David Yurman Beverly Hills team is looking for a Brand Ambassador to share the company's mission to clients, delivering a superior customer service experience. They will achieve a high volume of personal sales through clientele development and product knowledge. This is a commission-eligible role.

The David Yurman Brand Ambassador will be accountable for the following key deliverables:

Responsibilities

Sales and Service

• Deliver individual sales budget by maximizing all selling opportunities
• Create a positive and rewarding client experience, that is warm and hospitable in all customer interactions
• Provide exceptional customer service by ensuring that the customer takes priority at all times
• Fully support and align with all key business initiatives and new product launches
• Remain current and knowledgeable of industry trends, to determine opportunities to maximize sales within the market.

Clientele Development

• Collect meaningful customer data for the purpose of building relationships and personalizing future client development opportunities
• Utilize the available marketing tools to engage current and new business and drive sales
• Embrace and utilize technology to enhance customer experience

Operations

• Assist with inventory control and keep shrink levels below target
• Maintain consistent visual merchandising and housekeeping standards reflecting current visual guidelines and priorities at all times
• Maintain an up-to-date knowledge of all product categories
• Ensure adherence to company retail operating and security procedures
• Partner with support team in the repair process and follow up on customer communication

Teamwork

• Be aware of the impact of behavior on others
• Provide help and advice to colleagues to achieve goals
• Demonstrate a flexible approach, responding positively to any reasonable request

Qualifications

• Previous retail or luxury retail sales or relevant clientele focused experience
• Proven track record in achieving sales results
• Exceptional clientele, customer relationship building skills
• Demonstrate strong verbal and written communication skills
• Possess computer skills to operate our retail POS system, and MS Office Programs such as Word, Excel, and Outlook.
• Flexibility to work in various roles based on business needs (i.e. on the sales floor, operations, etc.).
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays.

The expected base salary for this role is $23.00 - $28.00/hour, plus commission.

Base pay is one component of David Yurman’s total compensation package, which may also include the following for eligible employees: access to healthcare benefits, 401(k) plan, bonus, employee discounts, generous paid time off, sick time, and more.

Tanya Taylor is seeking a part-time stylist to join the retail team at their new Greenwich Avenue store.

Responsibilities:

Client Management:

• Greet customers as they arrive in the store and style them based on their shopping needs
• Serve as a brand storyteller and help create an inclusive environment for our customers
• Execute purchases and returns at the checkout counter
• Restock and organize merchandise on the sales floor
• Resolve customer complaints and issues in a timely and professional manner
• Lead customer service quality to meet customer expectations by offering excellent customer service standards
• Develop dedicated Tanya Taylor customers, implement appropriate CRM tools and maintain customer database
• Act as brand ambassador to strengthen/form relationships with VIP clientele/prospect customers

Administrative & Operations Management:

• Support in inventory and cycle counts to ensure alignment and partnership between front of house and back of house
• Help prevent shrinkage by playing an active role on the sales floor
• Support management by sharing sales + anecdotal customer data for reporting

Business Development and Performance Management:

• Work cross-functionally with corporate partners to drive and increase sales performance for overall business
• Analyze the business, propose, and implement action plans to improve results, generate sales for each product category
• Identify new opportunities to attract and retain clients
• Support store events to grow the business and brand awareness
• Work closely with the merchandising + logistics teams to ensure that appropriate stock and assortment levels are met on the floor

ADDITIONAL INFORMATION

Qualifications:

• Minimum 2 years of previous retail experience
• Womenswear and/or luxury experience preferred
• Established client relationships
• Sales-inclined and goal oriented
• Excellent social skills: the ability to communicate optimally both verbally and in writing.
• Has a friendly and professional demeanor
• Passionate about fashion and styling
• Ability to use POS system and its inventory management functions
• Ability to work in a collaborative team environment
• Ability to lift boxes/weight up to 30 lbs
• Must have flexible schedule: some nights, weekends, and holidays as needed

ABOUT TANYA TAYLOR

Tanya Taylor is a New York based womenswear brand whose mission is to create clothing that inspires confidence, celebration and community. Through the artful use of color, texture and original hand-painted prints, each collection is thoughtfully designed with its customers in mind. The brand is proud to provide practicality and inspiration, offering a range of ready-to-wear including occasion dresses, separates, elevated basics, denim and swimwear in sizes ranging from 00 through 22. The brand opened its first flagship store at 980 Madison Avenue on the Upper East Side in 2023.

The brand is available at retailers including Saks Fifth Avenue, Neiman Marcus and Shopbop, and has been worn by inspirational women including Former First Lady Michelle Obama, Taylor Swift, Tracee Ellis Ross, Beyoncé, Emily Blunt, America Ferrera and Nicola Coughlan.

Job Types: Part-time, Seasonal

Job Title: Store Manager

Location: Brentwood Country Mart, Los Angeles, California

Who are we:

Varley is a contemporary fashion brand for the modern woman. Founded in 2015 by husband-and-wife Lara and Ben Mead, we are an international, family-run business headquartered between London, Los Angeles, and New York. We offer year-round collections, including knitwear, outerwear, and everyday staples, complemented by active pieces to create an elevated wardrobe for how you live and move. We are defined by the women who wear Varley and exist to instil quiet confidence through connections that enhance everything they already are. As women’s lives evolve, so do we.

Job Description

The Store Manager is a strategic leader and brand ambassador, responsible for driving commercial performance, delivering an exceptional customer experience, and building a high-performing team. They demonstrate independent thinking, strong problem-solving skills, and forward planning to anticipate trading patterns, staffing needs, and operational challenges. The Store Manager champions a culture of collaboration and positivity, ensuring the store is a supportive place for teams and an inviting space for customers.

Key Responsibilities

Leadership & People Management

• Lead, coach, and inspire the team to achieve commercial and service objectives.
• Proactively workforce plan, forecasting hiring and staffing needs around peak trading periods and seasonal business demands.
• Recruit, onboard, and retain high-performing talent with succession in mind.
• Conduct regular 1:1s, team meetings and annual appraisals, setting clear expectations and reviewing performance against goals.
• Address performance and behaviour issues directly, creating performance improvement plans where necessary and escalating with HR as appropriate.
• Develop and implement tailored coaching and training strategies to build capability, confidence, and leadership across the team.
• Successfully plan and manage workload and time to ensure administrative tasks and reporting are completed, while maintaining strong leadership presence on the shop floor.

Commercial & Operational Excellence

• Demonstrate strong commercial acumen, analysing performance data (sales, product, and inventory reports) to identify trends and opportunities.
• Take full accountability for achieving store KPI’s, regularly reviewing performance and implementing strategies to exceed targets.
• Translate data into actionable strategies that improve sales, stock efficiency, team effectiveness, and customer experience.
• Prepare and present clear, high-level reports and insights for senior management.
• Forecast and plan proactively for key trading periods, events, and product launches to maximize profitability.
• Use Microsoft Office (particularly PowerPoint) to support reporting, presentations, and communication of business performance.
• Ensure store operations and policies (including health & safety) are maintained.
• Utilize operational tools effectively to drive business decisions and streamline store operations, including POS, data platforms, and internal communication tools.
• Oversee visual merchandising execution and ensure the store environment reflects brand guidelines.

Customer & Brand Experience

• Act as a visible and inspiring brand ambassador, ensuring every customer interaction reflects the brand’s values and service standards.
• Drive a service-first culture that builds long-term customer relationships and loyalty.
• Leverage CRM and clienteling platforms to track customer behaviours, personalize service, and strengthen engagement.
• Manage customer feedback, ensuring issues are resolved quickly and effectively.
• Support the execution of brand activations, events, and local community initiatives to increase engagement and awareness.

Innovation & Continuous Improvement

• Take a forward-thinking approach to retail, identifying and testing new ideas to improve service, team performance, and operational efficiency.
• Continuously review processes and team ways of working to identify areas of improvement.
• Champion a culture of curiosity and adaptability, empowering the team to problem solve and think strategically.

Key Skills & Experience

• Proven experience as a retail manager (minimum 3 years), ideally in a fast-paced, digitally driven retail environment.
• Strong commercial and analytical skills, with the ability to interpret and present sales, product, and inventory data.
• Confident in workforce planning, forecasting, and preparing for peak trading periods.
• Proficiency with retail operational tools including communications platforms, POS systems, reporting/data platforms, CRM, and clienteling platforms.
• Proficiency in Microsoft Office (particularly PowerPoint, plus Excel, Word, Outlook) to support reporting, presentations, and communication.
• Demonstrated ability to manage performance and behaviour issues fairly and effectively, including creating and implementing performance improvement plans.
• Excellent leadership skills: able to coach, develop, and inspire a diverse team.
• Strong ability to plan workload, prioritize effectively, and manage time to balance admin responsibilities with being present on the shop floor.
• Forward planner with strong organizational and project management skills.
• Exceptional communication skills (written and verbal).
• Passionate about fashion, culture, and delivering exceptional customer experiences.

The Ideal Candidate

• A decisive, independent thinker who thrives in problem-solving and strategy.
• Commercially minded, with the ability to balance short-term goals with long-term growth.
• Hands-on and proactive, leading by example on the shop floor and in operations.
• Resilient and solutions-focused, with the ability to navigate challenges effectively.
• Customer-focused, detail-oriented, and adaptable to the fast-changing retail landscape.

Our People

We think of ourselves as an international family-run business that embodies our founders’ commitment to creating timeless collections for the modern woman. What started as a company of two, has grown into a close-knit team of thinkers, creators, and innovators, taking care of our clothes, each other, and our community.

Split across the UK and USA, our team is 85% female, making us proud to be a brand for women, by women.

We are guided by two core beliefs: the pursuit of quality in everything we do and looking after one another. Everything else should take care of itself.

Company Values

We are the sum of many parts

We may have two founders, but we are the sum of many parts. The journey is just as important as the destination. We look after one another. We promote diversity and inclusivity as central parts of the culture we are building. We are less when we don’t include everyone. Our successes and our failures we make as a team not as individuals.

We pursue quality in everything we do.

We should chase perfection in everything we do. Growth is a result of improvements to every aspect of what we do, not just reliant on an individual or department. We grow together.

We embrace possibility and push boundaries

We believe that there are no limits to what we can achieve. We encourage innovative thinking, pushing boundaries, and embracing new possibilities. We constantly challenge ourselves to think beyond the ordinary and create extraordinary outcomes.

Data-driven decisions and purposeful actions

We base our decisions and actions on data and reason, not on hope. We prioritize and justify our choices through thoughtful analysis. We think before we act, understanding the impact of our actions.

Our brand is timeless and valuable

Our brand is our most valuable asset, and we treat it with the utmost respect. We recognize that our brand will outlive us and strive to enhance its value through everything we do. We prioritize long-term growth over short-term gains, ensuring the longevity of our brand's reputation.

We never compromise our product

We believe the best form of marketing is to make better product. Let word of mouth be the most powerful marketing channel. Constantly improve, however marginal a gain. Our product is defined by the quality not price.

We respect and exceed customer expectations

We deeply appreciate and value those who choose to consume our brand. We consistently strive to surpass their expectations in every interaction. Our goal is to transform customers into passionate advocates who enthusiastically share their positive experiences with others.

We choose partners who reflect our values

We view our suppliers, service providers, and stockists as partners, not mere business relationships. We carefully select partners who align with our values and standards. We understand that the company we keep reflects our brand's integrity and reputation.

We grow our brand by empowering others

We understand that the way we present information is just as crucial as the information itself. We focus not only on what we do but also on how our actions positively impact others. We aim to empower and support those around us, fostering growth and creating meaningful connections.

Responsibility is at the core of everything we do

We believe that responsibility is as fundamental as the fit of a garment. We prioritize ethical practices and sustainability in all aspects of our business. We are accountable for our actions and strive to make a positive impact on our environment and communities.

Kindness is our guiding principle

We prioritize treating others with respect, empathy, and understanding. We believe that kindness creates a positive work environment and fosters strong relationships with our team members, partners, and customers.

POSITION SUMMARY STATEMENT (defines the major functions/purpose of the position)

The Key Holder supports store management and their store team by delivering sales plans through effective execution of sales and operational tasks.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Consistently achieves or exceeds monthly sales and KPI goals

• Actively develops new clients by finding new ways to enhance and develop business

• Maintains client book (CRM) to standard and generates sales by appointments, consignment and daily correspondence and follow up with clients

• Effectively captures client data for connecting with clients and building relationships

• Completes outreach to connect with clients on a regular basis

• Demonstrates strong product knowledge and keeps updated on new St. John product, marketplace and fashion trends

• Upholds all brand values and relationship values

• Communicates and successfully promotes St. John promotional programs, marketing tools and events aimed at increasing business

• Follows through and accomplishes multiple projects and store priorities in a timely manner

• Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers, and management team

• Demonstrates proper etiquette when communicating (i.e. in-person, phone, e-mail, and written communication) and communicates effectively to develop and maintain professional relationships with co-workers and clients

• Acts as the manager on duty when scheduled, to support all business functions

• Ensures accuracy of all POS procedures

• Understands and performs all POS functions accurately, professionally and within Company guidelines

• Opens and closes the store - performing all tasks to Company standard and compliance

• Resolves client issues and requests in an efficient manner and with a sense of urgency

• Takes on appropriate partnerships with Store and Field Management and other corporate partners as needed

• Maintain store, lunchroom, stockroom and bathroom to Company standard and compliance standards

• Demonstrates high level of quality in work, attendance and appearance

• Actively contributes to non-selling activities and loss prevention initiatives

• Actively participates in Monthly Touch Bases

• Attends all required Store Meetings

• Maintains standards of store cleanliness and organization

• Assists in execution and maintenance of visual merchandising standards consistent with the Company brand standards and directives

• Assist in preparation, coordination and ensuring complete and accurate physical inventory per Company guidelines

• Assists in execution and maintenance of visual merchandising standards consistent with the Company brand standards and directives

• Assists to ensure accuracy of Company in store promotions and merchandise markdowns

• Assists in maintaining efficient and accurate inventory control processes and back room operations to include stockroom organization and completing shipping/receiving

• Assists in maintaining compliance to all Company Policies & Procedures

ADDITIONAL RESPONSIBILITIES:

• Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management

• Demonstrates high level of quality work, attendance and appearance

• Adheres to all Company Policies & Procedures and Safety Regulations

Adheres to local, state and federal laws

• Additional responsibilities assigned by supervisor related to your position/department

• Less than 20% travel may be required as necessary

• Ability to be flexible and willing to work extended hours when necessary

SUPERVISORY RESPONSIBILITIES

• This position does not have supervisory responsibilities

ORGANIZATIONAL RELATIONSHIPS

• Interacts with all levels throughout organization including customers, employees and outside vendors

MINIMUM QUALIFICATIONS: The following are the minimum qualifications which an individual needs in order to successfully perform the duties and responsibilities of the position.

COMPETENCIES:

• Leadership

• Motivator

• Results Orientated

• Communication

• Client Focus

• Teamwork

• Optimistic

• Honest and Integrity

• Professionalism

• Adaptability

• Embraces Change

• Solutions orientated

• Thoroughness

• Organization

Education/Experience:

• 2 - 5 years retail sales experience

• Luxury experience preferred

• Exemplary selling and clienteling skills

• Computer skills: Word, Excel, Microsoft Outlook and POS systems

PHYSICAL DEMANDS: In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job.

• Standing, walking and squatting the majority of the works shift

• Ability to climb ladders or stairs (depending upon store design)

• Required to carry garments and packaging up to 40 pounds

Moderate: Mostly standing, walking, bending, frequent lifting

WORK ENVIRONMENT: In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job within the environment.

Majority of shift requires client interaction

• Ability to work varied hours: nights, days and weekends to support the business needs

St. John reserves the right at any time, with or without notice, to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities within your general skill set or capabilities.

SALES SUPERVISOR

WHO YOU ARE:

Our contributors at Michael Kors are stylish individuals who have a drive to achieve results and a passion for customer engagement. As a Sales Supervisor, you will strive to achieve personal and store sales goals while prioritizing the customer experience through supervision and guidance of the team. You’ll be part of a dynamic, inspiring environment that encourages creativity, collaboration, and continuous growth.

WHAT YOU’LL DO:

• Assist upper management to drive results through a strategic and multifaceted approach.
• Responsible for key opening and closing duties and operational tasks.
• Demonstrate flexibility and desire for individual growth in a fast-paced store environment.
• Foster customer relationships by continually developing personal knowledge of current trends and coaching styling techniques.
• Empower team to ensure the highest level of customer service standards while exercising leadership and multi-tasking capabilities.

YOU’LL NEED TO HAVE:

• 2+ years of relevant retail experience
• Strong communication skills and ability to engage with diverse teams and clientele.
• Proficiency in reading, speaking, and writing in English is required.
• Authorization to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment visa at this time.
• Ability to meet store scheduling and availability expectations, including the ability to work a flexible schedule, including weekends, holidays, and high retail traffic and sales days, including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.

WE’D LOVE TO SEE:

• A self-starter with the desire to mentor and continue to develop personal leadership qualities
• Energetic, motivated and engaging; a true brand ambassador with a love for fashion
• Knowledge of clienteling with the ability to build lasting customer relationships
• Tech-savvy and highly organized, with the ability to adapt quickly to new systems and processes
• Passion for customer service and creating unique guest experiences
• Entrepreneurial, out of the box thinker

MICHAEL KORS PERKS:

• Generous Personal and Vacation Days
• Internal mobility Across Brands
• Cross-Brand Discount
• Exclusive Employee Sales
• Paid Parental Leave
• 401k Match
• Clothing Allowance

REQUIREMENTS

• Proficiency in reading, speaking, and writing in English is required.
• Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment visa at this time.
• Ability to meet store scheduling and availability expectations, including the ability to work a flexible schedule, including weekends, holidays, and high retail traffic and sales days, including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.

PHYSICAL REQUIREMENTS:

The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Ability to stand and walk for extended periods (up to 8 hours per shift).
• Ability to lift and carry up to 30 pounds.
• Ability to reach overhead, bend, kneel, and stoop.
• Ability to handle merchandise and operate point-of-sale equipment.
• Ability to visually assess merchandise and customer needs.
• Ability to communicate clearly with customers and team members in both written and verbal formats.
• Ability to work in busy environments, including but not limited to working under bright lights, with music, and during peak traffic hours.

Michael Kors is committed to providing reasonable accommodation to qualified individuals with disabilities.

The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at

The Sales Supervisor is responsible for assisting the Store Management staff in maximizing sales, providing an exceptional shopping experience for the customer and managing the store in accordance with the company visual and operational standards. The Sales Supervisor assumes responsibility for the operations of a store as “Manager-on-Duty” in the absence of the Store Manager and Assistant Manager. This opportunity is based in our Miami Design District location.

Responsibilities:

SALES LEADERSHIP:

• Assumes Manager’s role in supervising staff in absence of Store Manager and Assistant Manager
• Strives for sales excellence and results
• Ensures selling standards are met
• Works with customers and models excellent customer service and clienteling skills
• Maximizes sales through strong floor supervision

ASSOCIATE DEVELOPMENT:

• Ensure associates are trained on product knowledge, selling skills and customer service and operations
• Provides information and feedback for Sales Associates
• Team sells with Sales Associates to contribute to the development of the selling team

OPERATIONAL EXCELLENCE:

• Controls company’s assets, i.e. key control, loss prevention measures, inventory paperwork and company standards of conduct per the employee handbook
• Strives for 100% accuracy and compliance in cash, inventory, fixtures and property

STORE STANDARDS:

• Helps execute floor-set and promotional directives
• Works as a member of the team to insure all store standards are met
• Understands, supports and complies with all company policies and procedures

MERCHANDISING/VISUAL:

• Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times
• Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction

FASHION/STYLING:

• Represents the fashion and style of Veronica Beard
• Knowledge of current fashion trends and styles
• Appreciation and demonstration of an overall finished fashion look

PHYSICAL DEMANDS:

• Ability to operate computer/cash register
• Standing, walking, bending, squatting, twisting and climbing ladders 6-12 feet
• Simple grasping, pushing, lifting and or carrying things with right/left-hand which weigh 3-15 pounds

WORK ENVIRONMENT:

• Ability to create a quality working environment that will encourage others to develop and excel
• Foster a work climate that inspires mutual trust, respect, professionalism and teamwork to achieve goals

Requirements:

• 1- 2 years retail Store Management position/ experience in women’s apparel (or related field)
• Ability to work flexible schedule including nights and weekends
• Strong verbal and communication skills (Spanish speaking is a plus)
• Strong observation skills – identifying and assessing customer and employee behavior, reactions, and floor awareness
• Ability to retain and utilize data, i.e. names, merchandise, information, policies and procedures

At Veronica Beard, we are committed to creating and maintaining a workplace where every single employee can thrive and feel valued. As a company, we firmly believe that there is strength in diversity. We seek to recruit talent from a variety of perspectives and backgrounds and are actively seeking candidates with a dedication to advancing equity, inclusion, and racial and social justice in their work.

Veronica Beard is committed to an environment of mutual respect and is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Sales Professional

The Sales Professional establishes client relationships and makes the client’s needs their primary focus. Taking the time to listen to clients and anticipate their needs while taking personal responsibility for the client’s requests. The Sales Professional is curious, knowledgeable and ensures they remain up to date on merchandise by continuously gathering information on new products as they are introduced. The Sales Professional strives to create a good impression and delivers memorable service to clients, exhibiting a passion for timepieces and/or jewelry with a focus on storytelling and hospitality.

Responsibilities

• Always maintain a professional attitude and conduct business with integrity.
• Confidently incorporate storytelling and technical details through hospitable interactions with clients when presenting products.
• Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business.
• Build, maintain and develop clientele through use of company CRM platform focusing on relationship building.
• Develop and maintain product knowledge on the brands, collections, and pieces carried in the showroom as well as general industry knowledge.
• Offer assistance and build effective working relationships with team members.
• Turn clients over to another member of the team as required to best serve the client’s needs.
• Educate clients on product features, history and knowledge.
• Organize merchandise and displays in accordance with VM guidelines while optimizing sales and minimizing shrinkage.
• Supports the client experience within showroom hospitality guidelines.
• Independently uses all company systems, hardware and software required in the performance of duties and responsibilities.
• Complete relevant administrative responsibilities and tasks that support the Client Experience.
• Take in and deliver client repairs when required.
• Performs all the duties and responsibilities as assigned.
• Comply with all Company guidelines, policies and procedures as outlined in all company communications.
• Participate in team meetings and training sessions.
• Process payment and complete sales transactions.

Supervisory/Management Responsibilities

N/A

Physical Requirements & Working Conditions

• Required to stand up for long periods of time.
• May be required to lift packages/boxes.
• Work in the store 42-45 hours per week.
• Schedule flexibility and availability required to accommodate showroom hours, including evenings and weekends.

Knowledge and Skills Required

• High School Diploma

Experience

• 2-3 years luxury retail sales experience

Skills and Knowledge

• Excellent storytelling ability
• Passion for timepieces and/or jewelry
• Ability to build client & personal relationships
• Excellent client service and selling skills
• Excellent interpersonal and communication skills (verbal & written)
• Strong organizational skills
• Ability to work in a team and leverage talents
• Time management while multitasking in a fast-paced environment
• Computer literate (MS Office)

Compensation: Competitive Salary along with profit sharing, bonus & 401K.

TITLE: Sales Manager

REPORTS TO: Store Manager / Regional Manager

OVERALL DUTIES:

The Sales Manager is responsible for day-to-day staff productivity development in

line with the store’s strategy, building highly motivated teams and developing the

staff to the next level. Ensuring established sales and profit goals are met both

individually and as a team. This individual will assist with supervising and providing

the staff with support to reach their goal while modeling MaxMara standards of

customer service. In addition, all floor related operational activities are

responsibility of the Sales Manager.

CORE RESPONSIBILTIES:

1. Customer Service

• Must have the ability to maintain and communicate the Company’s

commitment to goals, drive sales, and motivate team’s performance

• Assist assigned stylist by Store Manager in their daily appointments

and operations. Assist all other sales associates as needed.

• Actively builds client confidence by creating an engaging interactive

experience

• Assist assigned stylist with retaining and gaining new clients, meeting

conversion goals and continues to service existing client base

• Resolves customer service issues swiftly

• Ensure customer’s needs are met without hesitation.

• Assist sales associates in consistently meeting /exceeding both store

and individual sales goals including KPI’s

• Maximize the customer experience

• Maintain positive outlook and professional demeanor while

supporting company initiatives

• Stresses importance of developing a local clientele with the goal of

enlarging top tier loyal client base

• Ongoing reinforcement of all aspects related to clienteling

2. Staff Development

• Monitor and encourage client development by supporting assigned

top stylists, as per directive of Store Manager and Regional Manager,

with all CRM related tasks such as client outreach, client lists analysis,

management of follow ups, operational activities (approval &

appointment set up, ringing sales etc.)

• Manage on the floor to maintain a strong presence

• Can align other team members to reach goals to support the business

• Creates a store environment that emulates the company DNA

3. Operations

• Achieve and exceed individual sales goals. Assist with achieving the

Company’s sales plan for your boutique or outlet by leading the store

team to drive sales through constant training and modeling of

outstanding customer service skills

• Perform all point-of-sale (POS) cashier-level functions

• Ring any approvals going in/out of the stylist

• Ringing all of assigned stylist individual sales and returns and all

other associate’s as needed.

• Check on the finished alts, B2E orders and COP’s for assigned stylist’s

clients.

• Daily communication with assigned stylist and have merchandise for

client appointments set up in the fitting room.

• Communicates all store related issues to Store Manager when unable

to solve on their own

• Answer all incoming calls and direct customer inquiries to

appropriate party

• Assist with closing and opening procedures to ensure the store is

ready for business, including compliance to visual merchandising

standards

• Maintain and monitor the staff’s compliance with Company policies

and procedures on sales, customer service, dress code, etc., and

provide feedback to Store Manager and Assistant Store Manager as

needed.

4. Human Resources

• Ensure all company policies and procedures are being followed on the

sales floor

• Exhibit strong communication skills that are clear and concise with

the store team, assigned top stylists, Management and Regional

Manager

• Create a positive store atmosphere that consistently motivates the

team

• And other duties assigned from time to time

REQUIRED SKILLS/EDUCATION

• BA a plus

• Minimum 2 years of supervisory experience in the apparel industry

with a proven track record of driving sales and excellence in customer

service; luxury a plus

• RTW and/or shoe experience is a plus; product experience in luxury

or high-end retail is strongly preferred

• Strong interpersonal, organizational, and communication skills

• Training, interviewing, organizational, and performance management

skills.

• Able to work independently as well as collaboratively

• Proficient computer skills

• Ability to manage conflict

• Must be able to lift, carry, or otherwise move objects weighing up to

15 pounds when merchandising sales floor using ladders or stairs.

• Max Mara is an Equal Opportunity Employer. M/F/D/V

Tanya Taylor is looking for a dynamic and highly organized E-commerce Assistant to support our growing Direct-to-Consumer business. This is a unique opportunity to join a collaborative team at the intersection of fashion, digital marketing, and experiential retail.

Reporting into the E-commerce team, this role will provide vital day-to-day support across operations, merchandising, and events. The ideal candidate is a proactive problem-solver who thrives in a fast-paced environment, is passionate about customer experience, and is excited to contribute to a brand that celebrates creativity and community.

• Support the setup of new products including uploading product details, imagery, and copy to the website and third-party marketplaces.
• Assist with the visual merchandising of the site to ensure cohesive presentation of seasonal collections.
• Help maintain seasonal calendars and organize digital assets for cross-functional use.
• Manage product sample tracking and assist in preparation for photoshoots.
• Monitor and report on website performance, product availability, and functionality; escalate bugs or broken links as needed.
• Support execution of online sales, product launches, and promotional campaigns.
• Pull regular and ad hoc performance reports related to sales, product performance, and customer behavior.
• Support seasonal and ad hoc product order entering and monitoring product ETAs.
• Manage daily customer service inquiries, working closely with Logistics Manager and Ecommerce Marketing Coordinator to resolve order issues, returns, escalate issues appropriately, and answer general questions promptly and professionally.

• Provide on-the-ground support for New York retail activations, including in-store events, seasonal launches, and clienteling efforts.
• Coordinate event logistics and ensure materials (e.g. signage, product displays, collateral) are in place.
• Assist with regional pop-ups or brand moments in key markets.
• Help gather insights and recap post-event performance and learnings.

• Bachelor's Degree in Business, Marketing, or related field.
• 1–3 years of experience in e-commerce, retail or e-commerce/retail operations.
• Experience in contemporary or luxury womenswear and retail is a strong plus.
• Highly detail-oriented with excellent organizational and time management skills.
• Proficient in Excel and Google Sheets; Shopify or similar platform experience is a bonus.
• Excellent written and verbal communication skills.
• Ability to adapt in a fast-paced, evolving environment with a customer-first mindset.
• Flexible schedule, including occasional evenings and weekends for event support.

Benefits:

• Healthcare benefits, including medical, dental, and vision
• Paid-Time off
• 401K program

Salary Range:

$62,500 - $65,000 annually

About Tanya Taylor

Tanya Taylor is a New York based womenswear brand whose mission is to create clothing that inspires confidence, celebration and community. Through the artful use of color, texture and original hand-painted prints, each collection is thoughtfully designed with its customers in mind. The brand is proud to provide practicality and inspiration, offering a range of ready-to-wear including occasion dresses, separates, elevated basics, denim and swimwear in sizes ranging from 00 through 22. The brand opened its first flagship store at 980 Madison Avenue on the Upper East Side in 2023.

The brand is available at retailers including Saks Fifth Avenue, Neiman Marcus and Shopbop, and has been worn by inspirational women including Former First Lady Michelle Obama, Taylor Swift, Tracee Ellis Ross, Beyoncé, Emily Blunt, America Ferrera and Nicola Coughlan.

ALEXIS is seeking a motivated and experienced Store Director to lead our team and deliver an outstanding retail experience. The ideal candidate is a natural leader with a passion for customer service, team development, and operational excellence. In this role, you’ll oversee daily store operations, drive sales performance, and ensure a positive and productive environment for both customers and staff.

The Role

The Store Director leads all aspects of store operations, driving sales performance while delivering an exceptional, elevated customer experience. This role is ideal for a dynamic leader with a passion for luxury retail, team development, and operational excellence. You will cultivate a high-performing, inspired team culture, oversee daily operations, and ensure the ALEXIS brand is impeccably represented in every customer interaction. As the standard-bearer for service, styling, and execution, you will create a welcoming and aspirational environment for both clients and team members, consistently delivering a best-in-class luxury retail experience.

What You’ll Do

• Lead and manage all daily store operations to ensure seamless execution and exceptional customer service.
• Recruit, train, coach, and develop a high-performing store team, fostering a culture of accountability, motivation, and growth.
• Set clear performance expectations, manage scheduling, and conduct ongoing performance management and feedback.
• Deliver elevated client experiences by modeling exceptional service standards and resolving customer concerns with professionalism and care.
• Drive sales performance through goal setting, strategic planning, and hands-on leadership on the sales floor.
• Analyze sales trends, KPIs, and customer insights to identify opportunities and implement strategies to maximize revenue and profitability.
• Oversee inventory management, stock levels, and replenishment to ensure optimal product availability and visual presentation.
• Maintain impeccable store standards, including cleanliness, organization, merchandising, and visual execution.
• Manage store budgets, control expenses, and review financial reporting to support business objectives.
• Execute marketing initiatives, events, and promotional strategies to drive store traffic and brand awareness.
• Ensure full compliance with company policies, procedures, and health and safety regulations.
• Serve as a brand ambassador, representing ALEXIS with professionalism, confidence, and polish at all times.

Whole You are:

• Proven leadership experience in luxury or premium retail management.
• A confident and inspiring leader with strong team-building and coaching skills.
• Highly customer-centric, with a passion for delivering elevated, personalized service.
• An effective communicator with strong interpersonal and relationship-building abilities.
• Business-minded, with a solid understanding of sales performance, inventory management, and financial reporting.
• Organized, detail-oriented, and able to prioritize in a fast-paced environment.
• Solutions-driven, adaptable, and comfortable managing multiple priorities.
• Passionate about fashion, styling, and luxury brand storytelling.

Nice to Have

Experience managing high-volume or flagship retail locations.

Strong clienteling skills and experience building long-term customer relationships.

Background in visual merchandising and luxury brand presentation.

Experience with retail analytics tools and POS systems.

Why This Role Matters

The Store Director plays a critical role in shaping the customer journey and bringing the ALEXIS brand to life at the store level. This leader sets the tone for excellence, inspires the team, and ensures every detail reflects our commitment to effortless sophistication, modern femininity, and elevated service.