Client Operations Remote Jobs in Usa

With over 35 years of proven expertise in the workers' compensation industry, Key Risk delivers innovative and responsive solutions that provide our clients the freedom to do what they do best. Offering guaranteed cost options to employers nationwide, Key Risk focuses on delivering products and services within specialized verticals to reduce workers' compensation exposures and deliver industry-leading results.

All products and services are distributed through appointed insurance agents and brokers. Key Risk is a member company of W. R. Berkley Corporation, whose insurance company subsidiaries are rated A+ (Superior), Financial Size Category XV by A.M. Best Company and A+ (Strong), by S&P.

The Vice President of Client Experience and Innovation is responsible for leading the strategic direction and execution of risk management, enhancing client experience, and driving innovation within the organization. This role involves developing and implementing policies, procedures, and strategies to mitigate risks, improve client satisfaction, and foster a culture of innovation. The VP will lead a multidisciplinary team of risk engineers and claim executives and collaborate with various departments to support the company's overall objectives.

Key functions will include but not be limited to:

• Develop and execute the strategy for risk management, client experience, and innovation, aligning with the company's overall goals and objectives.
• Create and implement risk management policies and procedures to identify, assess, and mitigate risks.
• Design and implement strategies to enhance client satisfaction and loyalty, ensuring a seamless and positive experience across all functional areas.
• Foster a company-wide culture of innovation by identifying opportunities for improvement, challenging the status quo and supporting cutting-edge ideas and solutions to drive business growth.
• Ensure compliance with all relevant regulations, laws, and industry standards.
• Lead and mentor a multidisciplinary team, fostering a culture of continuous improvement and professional development.
• Work closely with other departments, including sales & distribution, marketing, underwriting, claims, and operations, to ensure cohesive practices across the organization.
• Participate in the senior leadership meetings, highlighting functional area impact, client experience metrics and innovation initiatives.
• Stay abreast of industry trends and innovations, incorporating best practices into the company's framework.

MUST WORK OUT OF THE HIGH POINT, NC OFFICE.

Education Requirement:

• Bachelor's degree in Risk Management, Business Administration, or a related field. Advanced degree preferred.
• Strong analytical and problem-solving skills, excellent communication and interpersonal skills, and the ability to lead and motivate a team.
• Professional certifications such as Chartered Property Casualty Underwriter (CPCU), Associate in Risk Management (ARM), or similar are highly desirable.

Qualifications:

• Demonstrated ability to lead and inspire a team.
• Ability to develop and execute strategic plans.
• Strong commitment to enhancing client satisfaction.
• Ability to drive and implement innovative solutions.
• Strong collaborative skills to work effectively with various departments

We do not accept any unsolicited resumes from external recruiting agencies or firms. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

Sponsorship not Offered for this Role

The Director of Quality Operations is a critical leadership position responsible for ensuring the highest standards of quality and compliance in the sterile drug manufacturing process. This individual will lead and oversee key quality operations functions, while ensuring alignment with customer & regulatory requirements and company objectives. The role requires a blend of technical expertise, analytical thinking, and leadership skills to address challenges, optimize processes, foster a culture of continuous improvement across the organization and enhance client relationships.

This role is responsible to:

• Ensure compliance with cGMP, FDA, and other applicable regulatory requirements for sterile drug manufacturing.
• Lead the team in quality oversight of manufacturing processes, ensuring adherence to SOPs and quality standards.
• Drive initiatives to strengthen aseptic technique, contamination control strategies, and data integrity practices.
• Support the development and maintenance of a robust risk management program, ensuring all critical issues are addressed with sustainable solutions.
• Serve as the quality operations representative during internal and external meetings with clients and other entities.
• Respond to client inquiries, quality concerns, and requests in a timely and professional manner.
• Oversee the resolution of client-related deviations, investigations, and CAPAs, ensuring timely closure.
• Provide root cause analysis and implement preventive measures for recurring client concerns.
• Lead cross-functional teams to ensure effective resolution of quality issues impacting clients.
• Facilitate effective communication between clients and internal stakeholders to ensure alignment on quality objectives.
• Keep abreast of changes to quality regulations and guidelines, advise the management team of any business implications of these changes
• Maintain a detailed and comprehensive understanding of FDA, EU and other regulatory agency requirements
• Conduct all work in compliance with FDA, 21 CFR 820, 21CFR 210 and 211 and other regulatory agency requirements
• Lead and direct work and provide feedback to a team of QA Specialists
• Lead, manage and ensure proper training to any relevant change management programs throughout the company

This role requires eight to ten (8-10) years of progressively responsible related quality assurance experience along with a Bachelor's Degree. Subject matter expertise in FDA, EU, and other regulatory agency requirements. Comprehensive knowledge of QA concepts and principles. Knowledge of cGMP principles and RCA tools.

• Achieve personal sales goals
• Educate clients with company history and the most current product knowledge
• Keep an active client book to cultivate new/existing client relationships
• Support team members to achieve store sales goals
  

• Always present yourself in a friendly and professional manner
• Ensure prompt follow up with client purchases, repairs and inquires
• Provide the best experience for customers by continuously building knowledge of company history, new product and competitors
  

• Understanding of store POS system
• Opens and closes the register
• Process payment/return of merchandise
• Conduct inventory counts and adheres to company loss prevention policy
• Maintain/execute store merchandising standards
• Maintain store readiness and housekeeping duties
  

• High school Diploma or equivalent
• Luxury sales experience ideal
• Previous experience, developing existing and prospecting new clients. Ideal candidates have established client books
• Professional presentation, excellent communication skills both verbal and written
• Excellent problem-solving skills, positive attitude, team player
• Ideal candidate has knowledge of fashion, design trends and love of travel
• Ability to work varied hours/days, including nights, weekends and holidays
• Must be able to lift large boxes up to 20lbs repeatedly

Required Skills & Experience

-Previous experience supporting a large fortune 100 company

-Lead client onboarding and relationship management for strategic accounts.

-Monitor KPIs and drive continuous improvement in service performance.

-Develop and implement customer service protocols tailored to 3PL logistics.

-Serve as the primary point of contact for client escalations and service inquiries.

Job Description

Insight Global is seeking a dynamic and experienced Client Service Manager for one of their premier clients in the Columbus, OH area. This employee will lead customer engagement and service excellence at our clients brand-new 1 million square foot warehouse facility. As a key member of the leadership team, you will play a pivotal role in standing up operations, building client relationships, and ensuring seamless service delivery in a fast-paced third-party logistics (3PL) environment. This employee will be working very closely with the customers client so having experience supporting a large fortune 100 company is important in this role.

Our client is seeking a Client Onboarding Specialist to join their team, which provides technology and solutions that help financial institutions manage regulatory risk, maintain accurate client data, and streamline compliance processes. This role will work closely with internal teams and external clients to support onboarding workflows, manage regulatory documentation, and improve operational processes.

Responsibilities:

• Manage multiple client onboarding requests while ensuring timely completion of deliverables
• Interpret and review financial and legal entity documentation as part of onboarding and regulatory requirements
• Partner with cross-functional teams and third-party vendors to support onboarding processes
• Prepare project trackers and lead client meetings to provide updates on progress and milestones
• Identify process gaps and recommend improvements to enhance efficiency
• Build and maintain strong relationships with clients, partners, and internal stakeholders
• Support the implementation of new workflows and regulatory requirements

Qualifications:

• 1–3 years of experience in client onboarding, regulatory compliance, or financial services operations
• Familiarity with KYC documentation and onboarding processes
• Exposure to derivatives trading is a plus
• Strong analytical, organizational, and problem-solving skills
• Excellent communication and presentation abilities
• Proficiency in Microsoft Office, particularly Excel
• Ability to manage multiple priorities in a fast-paced environment

Are You a Proven Operator Who Thrives on Turning a Founder's Vision Into Scalable Reality?

• Do you have 7+ years leading operations in professional services, consulting, or a regulated industry?

• Have you worked alongside a founder before — and do you understand what it means to be the operator who makes the vision real?

• Are you energized by building scalable systems, leading high-performing teams, and driving profitable growth?

• Do you hold people accountable with clarity and respect — and do you never avoid the hard conversations?

If so, you may be the operational leader Berg Compliance Solutions has been looking for.

Important: If this role speaks to you, please read carefully. Serious candidates must follow the application instructions at the bottom of this posting. Applications submitted any other way will not be considered.

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ABOUT BERG COMPLIANCE SOLUTIONS

Berg Compliance Solutions (BCS) is an Austin-based environmental, health and safety (EHS) consulting firm that has served Texas manufacturers and general contractors for over 13 years. We don't just advise — we become our clients' EHS department, delivering on a critical goal: protecting their employees, the environment and businesses.

Our core belief: EHS compliance isn't just a regulatory burden — it's a competitive advantage. Through our proprietary processes and technology platform, we help manufacturers and contractors win more contracts, attract top talent, and build operational resilience. We back it with a bold guarantee: full OSHA, TCEQ, and EPA compliance within 12 months, with financial protection.

Our clients don't just hire us. They partner with us, often for years. That's by design.

We have aggressive plans to multiply the size of this business over the next five to seven years — driven by geographic expansion, new service lines, and our Apprentice EHS Training Program. We have the vision and the proven model. Now we need the operational leader to scale it.

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THE MISSION

You are the bridge between Vision and Execution.

Our Founder has spent over a decade building the intellectual property, systems, processes, client relationships, and culture that define BCS. The operational infrastructure is largely in place — it now needs to be refined, finalized, and scaled.

As Director of Operations, you will be a key leader in running the operational engine of this company — the people, the processes, the projects, and the P&L — working in close partnership with the Founder. You are the person who turns the Founder's growth initiatives into operational reality, on time and on budget.

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KEY RESPONSIBILITIES

Operational Architecture

→ Refine and finalize BCS's existing proprietary processes into fully scalable SOPs, playbooks, and training systems. The foundation is built; your job is to sharpen it.

→ Lead and manage the operational infrastructure required to support aggressive, sustained growth — systems, workflows, technology, and quality controls, in partnership with the Founder.

People Leadership

→ Directly supervise the consulting team, including Senior Managing Consultants and a growing cohort of staff and apprentice-level consultants.

→ Lead hiring, onboarding, performance management, professional development, and accountability in conjunction with the Founder.

→ Champion BCS culture: Fun Vigilance, Fanatic Discipline, Accountability, and Over & Above Effort.

→ Manage and track utilization targets (85% billable), client satisfaction scores (90%+), and delivery of our 12-month compliance guarantee to every client.

Growth Execution

→ Partner with the Founder to translate strategic vision into quarterly and annual operating plans with clear milestones and measurable outcomes.

→ Drive implementation of the roadmap for market expansion, new service line launches, and technology investments, in close collaboration with the Founder.

Financial Stewardship

→ Manage the P&L with a focus on improving margins, controlling costs, and driving profitable growth.

→ Monitor project margins, billable utilization, and contract renewals. Find the leaks and plug them.

Operational Filter for the Founder

→ Serve as the first line of decision-making on day-to-day operational issues, team management, and problem-solving — so the Founder stays focused on high-leverage activities.

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WHAT WE'RE LOOKING FOR

Required:

• 7+ years of operations or general management experience in professional services, consulting, or a regulated industry

• Bachelor's degree from an accredited university (business, operations, or related field preferred). Graduate degree is even better.

• Proven experience managing teams and contributing to P&L performance

• Strong track record of building and scaling operational systems in a growing organization

• High integrity, sound judgment, and strong communication skills

• Must be based in the Austin, Texas area with the ability to report regularly to our Northwest Austin office

• Ability to travel up to 20% as needed.

Preferred:

• Familiarity with EHS, environmental compliance, or the regulatory consulting landscape

• Experience with EOS (Entrepreneurial Operating System) or a similar operating framework

• Experience in professional services or consulting firms

• Experience scaling a small team through significant growth

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COMPENSATION & BENEFITS

• Base Salary: $115,000 – $135,000 (commensurate with experience)

• Performance Bonus: $20,000 – $30,000, tied to net profit growth, operational milestones, and team performance

• Long-Term Incentive: Potential phantom equity or profit sharing as the company hits defined scale targets

• Health, dental, and vision insurance

• 401(k) with employer match

• High-autonomy work environment with direct access to company leadership

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OUR CULTURE: FUN VIGILANCE

We do serious work — people's lives and safety depend on it. But that doesn't mean we don't enjoy the work and the people we do it with. Our culture is built on accountability, fanatic discipline, continuous improvement, and a genuine service-minded attitude.

We follow our processes without exception, respond to clients within two hours, and always go above and beyond. No silos, no drama, no excuses. Just a team committed to protecting people and building great companies.

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HOW TO APPLY — PLEASE READ CAREFULLY

**We don't hire through a standard process, and we don't want standard applicants. To be considered for this role, you must follow these instructions exactly to the interview process started**

1. A brief summary (one page or less) describing a "Long List" you inherited in a previous role — a backlog of operational or growth initiatives — and how you prioritized and executed it to drive measurable results.

2. Your resume, along with your compensation requirements.

Send both to:

Applications submitted without the summary, will not be considered. This step is intentional — it tells us a great deal about who you are.

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BCS is a company on the move. If you're the operator who wants to help build something great — and leave a lasting mark on the safety and wellbeing of Texas's manufacturing and construction workforce — we want to hear from you.

Summary:  

The A.L.C Client Advisor is a fashion industry professional specializing in styling services to boutique guests, celebrities, public figures, and high-profile individuals. The primary role of a stylist is to curate outfits, select clothing, accessories, and overall looks for guests, ensuring they appear stylish, polished, and on-trend for various events, red-carpet appearances, photo shoots, interviews, public appearances, and life in general.

Responsibilities

Sales Performance:

• Achieve and exceed sales and metric goals
• Utilize product knowledge and trends to provide relevant styling suggestions
• Actively engage with customers, building relationships to drive repeat business
• Maintain knowledge of store key performance metrics and work towards targets
• Collaborate with the management team to develop action plans and sales strategies

Customer Service/Clienteling:

• Strive to exceed customer expectations by providing outstanding service experiences when interacting with customers
• Assist customers by selecting appropriate styles based on their needs and preferences
• Use Product Knowledge to speak to the collection’s vision and the product’s quality
• Build & maintain an organized client book to generate appointments and drive sales volume through consistent outreach and follow up
• Proactively reach out to clients based on their preferences and past purchases 

Sales Floor/Operations:

• Maintain the visual presentation of the store, ensuring VM standards are met
• Assist in floor sets and replenishment of merchandise as needed
• Complete opening and closing duties
• Uphold operational expectations through stock handling, shipping, and receiving, careful packing, light to moderate lifting, and, depending on the location, stairs while lifting.
• Collaborate with the management team to oversee any additional operational tasks
• Other duties as assigned

The A.L.C. Style Seven! - Key responsibilities of Stylists include:

1. Clothing Selection: Choosing suiting, dresses, separates and accessories that align with the client's style, body type, and the occasion.
2. Fashion Coordination: Creating cohesive outfits, coordinating colors, patterns, and textures to achieve a desired aesthetic.
3. Trend Analysis: Staying up to date with the latest fashion trends, collections, and releases to keep clients fashionable and ahead of the curve.
4. Collaboration: Working closely with team and management to reinforce outfits and accessories for clients' appearances positively.
5. Fitting: Ensuring garments fit ideally or assisting by coordinating with seamstresses.
6. Accessorizing: Selecting the handbags and other accessories to complement the overall look and add layering.
7. Red Carpet and Event Styling: Preparing clients for high-profile events such as award shows, premieres, and weddings, ensuring they make a memorable and fashionable impact.

Stylists work closely with guests to understand their preferences, comfort zones, and long-term image goals. They act as fashion consultants, confidants, and creative partners, helping build and evolve their personal connections through clothing and style choices.

Becoming a successful A.L.C. Stylist requires a deep understanding of fashion, a keen eye for trends, strong networking skills, and the ability to adapt to diverse personalities and preferences. Our Stylists gain recognition and build trust through their guests' appearances in causal settings, red-carpet events, and social media platforms.

Qualifications:

• Previous experience in a retail role, preferably with a fashion luxury/contemporary brand
• Strong sales, customer service, and communication skills
• Basic computer skills in retail point of sales system, excel, and word 
• Organizational skills and an eye for detail
• A positive, high energy, entrepreneurial spirit
• A team player who is inspired by other’s successes as well as your own
• Able to work retail hours, including weekends and holidays

The compensation for this position ranges from $42,500 to $52,000 annually. The rate of pay offered will be dependent upon candidate’s relevant skills and experience. In addition, there is a comprehensive benefits package including: medical, dental, vision, supplemental benefits through AFLAC, a retirement plan various paid time off programs, and employee discount/perks.

Summary:  

The A.L.C Client Advisor is a fashion industry professional specializing in styling services to boutique guests, celebrities, public figures, and high-profile individuals. The primary role of a stylist is to curate outfits, select clothing, accessories, and overall looks for guests, ensuring they appear stylish, polished, and on-trend for various events, red-carpet appearances, photo shoots, interviews, public appearances, and life in general.

Responsibilities

Sales Performance:

• Achieve and exceed sales and metric goals
• Utilize product knowledge and trends to provide relevant styling suggestions
• Actively engage with customers, building relationships to drive repeat business
• Maintain knowledge of store key performance metrics and work towards targets
• Collaborate with the management team to develop action plans and sales strategies

Customer Service/Clienteling:

• Strive to exceed customer expectations by providing outstanding service experiences when interacting with customers
• Assist customers by selecting appropriate styles based on their needs and preferences
• Use Product Knowledge to speak to the collection’s vision and the product’s quality
• Build & maintain an organized client book to generate appointments and drive sales volume through consistent outreach and follow up
• Proactively reach out to clients based on their preferences and past purchases 

Sales Floor/Operations:

• Maintain the visual presentation of the store, ensuring VM standards are met
• Assist in floor sets and replenishment of merchandise as needed
• Complete opening and closing duties
• Uphold operational expectations through stock handling, shipping, and receiving, careful packing, light to moderate lifting, and, depending on the location, stairs while lifting.
• Collaborate with the management team to oversee any additional operational tasks
• Other duties as assigned

The A.L.C. Style Seven! - Key responsibilities of Stylists include:

1. Clothing Selection: Choosing suiting, dresses, separates and accessories that align with the client's style, body type, and the occasion.
2. Fashion Coordination: Creating cohesive outfits, coordinating colors, patterns, and textures to achieve a desired aesthetic.
3. Trend Analysis: Staying up to date with the latest fashion trends, collections, and releases to keep clients fashionable and ahead of the curve.
4. Collaboration: Working closely with team and management to reinforce outfits and accessories for clients' appearances positively.
5. Fitting: Ensuring garments fit ideally or assisting by coordinating with seamstresses.
6. Accessorizing: Selecting the handbags and other accessories to complement the overall look and add layering.
7. Red Carpet and Event Styling: Preparing clients for high-profile events such as award shows, premieres, and weddings, ensuring they make a memorable and fashionable impact.

Stylists work closely with guests to understand their preferences, comfort zones, and long-term image goals. They act as fashion consultants, confidants, and creative partners, helping build and evolve their personal connections through clothing and style choices.

Becoming a successful A.L.C. Stylist requires a deep understanding of fashion, a keen eye for trends, strong networking skills, and the ability to adapt to diverse personalities and preferences. Our Stylists gain recognition and build trust through their guests' appearances in causal settings, red-carpet events, and social media platforms.

Qualifications:

• Previous experience in a retail role, preferably with a fashion luxury/contemporary brand
• Strong sales, customer service, and communication skills
• Basic computer skills in retail point of sales system, excel, and word 
• Organizational skills and an eye for detail
• A positive, high energy, entrepreneurial spirit
• A team player who is inspired by other’s successes as well as your own
• Able to work retail hours, including weekends and holidays

The compensation for this position ranges from $42,500 to $52,000 annually. The rate of pay offered will be dependent upon candidate’s relevant skills and experience. In addition, there is a comprehensive benefits package including: medical, dental, vision, supplemental benefits through AFLAC, a retirement plan various paid time off programs, and employee discount/perks.

About Diversified:

Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world's most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.

What to Expect:

At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.

As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.

IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.

How You'll Contribute:

TheProject Operations Field Implementation Manager, Canada is responsible for onsite guidance and oversight of multiple specific projects. Oversight of 10- 15+ Diversified Technicians subcontractors at any given time, is responsible for enforcing standards and processes that increase the quality, velocity, and efficiency for the team. This position is the onsite point for customer escalation and the face of Diversified during the implementation phase on key projects. This individual will work with PMO team and Engineering, ensuring Project Operations is aligned with the needs of our clients and the business unit needs.

Location: Greater Toronto Area

What You'll Do:

Primary Duties and Responsibilities:

• 
  
  
• Act as Site Superintendent on high profile projects, acting as a single point of contact for onsite teams (Field Engineers, Technicians, Subcontractors, etc.); passing and filtering information to the Project Manager.
  
  
• Assist in addressing performance of onsite resources and associates.
  
  
• Training - Termination, mechanical, client interface and other aspects of Diversified installation standards.
  
  
• First point of escalation for Field Issues with the client.
  
  
• Empowered to defuse and resolve onsite client issues.
  
  
• Verification and enforcement for onsite performance and productivity standards, providing feedback for reviews and training plans.
  
  
• Provide onsite support for integration issues.
  
  
• Assist in development and deployment for Installation processes and standards.
  
  
• Recommends training for future growth and development of team to ensure best in class.
  
  
• Provide a consistent level of technical performance as well as flexibility in work schedule. This position requires periodic overtime, weekends and may require overtime for extended periods to meet deadlines.
  
  
• Able to complete assignments in accordance with or better than established task durations as well as estimate task durations to meet assigned deadlines. Provides daily feedback to Project Manager.
  
  
• Assist in developing growth plans for both process and operations staff to help ensure long term success.
  
  
• Helps develop and ensures compliance in Quality Assurance program.
  
  
• Field implementation and tracking of departmental goals and objectives.
  
  
• Responsible for site activities related to Safety, Quality Control and QA.
  
  
• Coordinates activities for service to ensure all systems requiring support are successfully included.
  
  
• Final verification of preparedness for site activities.
  
  
• Support fleet and/or delivery of tools and materials for field.
  
  
• Maintain and track tooling/ test gear.
  
  
• Site Surveys for projects and sales support.
  
  
• Verification for commissioning readiness.
  
  
• Review daily field reports for content and format.
  
  

Complexity:

• 
  
  
• Verification and Implementation of standards in how Diversified deploys.
  
  
• Immediate point of escalation for job sites.
  
  

Decision Making Authority:

• 
  
  
• Feedback on Hires/Fires/Reviews.
  
  
• Removal of personnel from jobsites.
  
  
• Standard training and enforcement for Contractors.
  
  
• Timesheet/PTO/Expense Verification.
  
  

Physical Working Environment:

• 
  
  
• Ability to visit multiple jobsites in assigned geography.
  
  
• Must be able to lift 50 lbs.
  
  

Travel:

Frequent travel by car and occasional airplane trips are required. Employee must possess a valid Ontario driver's license. Employees will be required to use their own vehicle and will be reimbursed for mileage at the current corporate rate. Local travel to job sites (within a 2 hour driving distance each way) will make up 70-90% of the time. Occasional travel by airplane for out-of-town projects may be required

What You'll Bring:

Required Skills/Qualifications

• 
  
  
• 3+ years' experience as a senior or lead technician, or experience as a site superintendent with another company.
  
  
• Familiarity with a wide range of audio, video and networking equipment.
  
  
• High level of experience in construction environments
  
  
• Knowledgeable of low voltage electrical concepts.
  
  
• Possess advanced AV installation skills.
  
  
• Good verbal communication skills and good customer service skills.
  
  
• Ability to diagnose, troubleshoot and resolve technical problems.
  
  
• Preferred candidates hold CTS or CTSI certifications.
  
  

What We Offer:

Along with competitive compensation, you will be eligible for the following benefits:

• 
  
  
• Medical and dental plan options to suit your family's needs
  
  
• Basic Life, AD&D, Short-Term and Long-Term Disability Insurance
  
  
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
  
  
• Paid Time Off and Paid Holidays
  
  
• Commuter Benefits
  
  
• And much more
  
  

To learn more about becoming part of the Diversified team, visit us at our career site or email us at .

Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business need. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.

We believe in fair and equitable hiring practices and strive to create an environment where all individuals feel valued and empowered.

If you require a reasonable accommodation to participate in the application or interview process due to a disability, please contact so we can assist you.

Our compensation ranges reflect the cost of labor across several geographic markets. The pay details below range from our lowest geographic market up to our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills and experience depending on the position offered, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

The Client Relations Specialist serves as the liaison with the company's customers, developing relationships, providing guidance and advice, and providing a higher level of customer support on a specific product or service.

Duties and responsibilities include:

• Ensuring both the company and clients adhere to contract/specs
• Day-to-day communication with customers/clients, answering questions, managing conflicts and collecting feedback and escalating as appropriate
• Maintaining up-to-date knowledge of company products and services
• Effectively providing client support and communication
• Facilitating inter-departmental communication to provide effective client support
• Building, maintaining, and strengthening relationships between the company, reps and clients by providing optimal service
• Assisting sales team with identifying opportunities to up-sell/cross-sell services and products
• Identifying internal procedures that adversely affect customer satisfaction and working with internal areas to build consensus and accomplish improvements
• Liaise between customers, contractors, sales reps and appropriate personnel
• Interacting with customers including contractors to provide support and information on an assigned product or service
• Ensuring that appropriate actions are taken to resolve customers, contractor or sales representative problems and concerns
• Using knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff
• Using knowledge of a specific product, service, or other assigned area of expertise to validate customers orders and correct as necessary for proper delivery
• Being familiar with other product and services to support staff of Client Relation Specialists
• Collaborating with customer service personnel, product management department, service departments and/or sales representatives to streamline information and orders
• Performing other related duties as assigned
• Collaborating with regional sales resources to improve their customer service experience
• Escalating issues or situations as appropriate
• Understanding contractor, sales representative and customer perspectives to improve their order experience
• Building relationships directly with contractors, sales representatives, customers and internal staff

Experience and education required:

• 1 to 2 years experience and/or training in this type of work
• High School Diploma or GED
• Strong verbal and excellent written communication skills; strong attention to detail
• Excellent time management skills
• Excellent customer service skills
• Ability to develop working relationships at multiple levels of the organization
• Collaborative team player with the ability to build consensus
• Proficient with Microsoft Office Suite and SAP
• Ability to handle change and ambiguity
• Effective in a fast paced environment
• Ability to be self-directed and motivated
• Ability to work at a focused and continuous pace

The salary range for applicants in this position generally ranges between $56,000 and $66,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.

Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education.

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.