Client Operations Remote Jobs in Usa

WHO WE ARE:

The Foundrae Collection is more than jewelry. The pieces are modern heirlooms, ones that allow the wearer to express something of themself to the world. The Foundrae collection is intended to become part of the wearer, a second skin, to be an expression of identity and of personal values.

The collection is founded on a lexicon of archetypal, mythological and classical symbols with the intention of inspiring the wearer to take the wisdom passed down through generations and apply that to one’s own life. Foundrae is a reminder, one we wear against our hearts or on our hands, of our capacity for change and growth. When you wear one of these pieces, you are announcing to yourself and to the world that everything you want and everything you want to be is already inside you - all you have to do is claim it.

The Role

The Director of Strategy and Operations will partner closely with the CEO and leadership team to guide strategic planning, project management, and cross-functional alignment across the company. This role blends strategic thought partnership with day‑to‑day operational leadership, ensuring that priorities are clearly defined and executed across the organization. This leader brings structure to company initiatives, strengthens processes that support luxury retail standards, and enhances communication and accountability across teams. Reporting directly to the CEO, this position will provide visibility, accountability, and seamless communication across all areas of the business

Responsibilities

• Partner with the CEO to translate strategic priorities into structured plans that include defined goals, resourcing needs, and measurable outcomes.
• Serve as a cross-functional leader, ensuring all departments move in alignment with company priorities and operational standards.
• Lead and oversee multiple high-impact initiatives across retail, wholesale, e-commerce, production, and brand functions.
• Build strategic frameworks that help teams understand priorities, sequencing, and interdependencies across projects.
• Create and maintain project timelines, deliverables, KPIs, and reporting dashboards that support visibility at the leadership level.
• Facilitate communication and collaboration across cross-functional teams.
• Track progress across all strategic initiatives and proactively identify risks, operational gaps, or competing priorities.
• Prepare leadership briefings, project summaries, and structured updates that enable informed decision-making.
• Drive accountability by reinforcing deadlines, operational discipline, and follow-through across all levels of the organization.
• Lead recurring cross-functional meetings, ensuring they are well-structured, action-oriented, and aligned to organizational goals.
• Partner with retail leadership to enhance client experience, service standards, and the operational consistency expected within a luxury environment.
• Collaborate with marketing, brand, and product teams to ensure operational readiness for launches, campaigns, and new collection releases.
• Guide post-project evaluations to derive insights, strengthen organizational learning, and inform future planning cycles.
• Support the development of organizational processes, SOPs, and governance structures that reinforce clarity and consistency as the company grows.

Requirements

• 7+ years of experience in strategy, operations, or project leadership roles within luxury retail, fine jewelry, or premium consumer products.
• Experience partnering directly with senior leadership or founders in a high‑growth, entrepreneurial environment.
• Strong strategic planning skills with the ability to translate vision into structured, actionable plans.
• Deep understanding of luxury retail operations, client experience standards, and cross‑functional coordination.
• Exceptional communication and interpersonal skills, able to influence and collaborate across all levels.
• Strong organizational abilities with comfort managing competing priorities in a fast‑moving environment.
• Experience developing reporting tools, dashboards, or systems that support operational transparency.
• Demonstrated ability to identify challenges, propose solutions, and drive accountability across teams.

Job Title: Marketing Operations Program Manager:

Client Location: San Bruno, CA or Bentonville, AR

Starting: 03/30/2026

Pay Comments: W2, Benefits and 401k matching

Minimum Pay (per hour): 45.00

Maximum Pay (per hour): 50.00

Hours: Full-time

Duration: Temp to Perm

Please note this role requires you to be onsite 5 days a week.

Job Description:

Our client is looking for a strategic, high-energy, and detail-oriented Program Manager to lead the execution of marketing initiatives across Walmart Marketplace. This individual will serve as the operational bridge between the Seller Events, Communication and Marketing (ECM) team, the Creative Studio, and key business partners, ensuring every brand touchpoint is executed with precision and high impact. This is a marketing operations role focused on intake management, cross-functional coordination, and workflow oversight for Marketplace assets.

The ideal candidate is a seasoned project management professional who thrives in fast-paced environments, remains calm under pressure, and has a deep understanding of end-to-end program delivery. You will be responsible for bringing brand positioning to life across various marketing channels and managing complex, cross-functional timelines.

What You’ll Do

• Lead Program Marketing Execution: Manage the end-to-end marketing projects across Events, Communication, and Marketing. This includes driving the successful execution of marketing deliverables ensuring all assets, graphics, and collateral are delivered on time and within scope.
• Bridge the Gap: Act as the primary liaison between Strategists, business partners, channel partners, and the internal creative studio to facilitate design and production of digital and copy marketing assets.
• Manage Complex Deliverables: Digest technical program specifications and translate them into actionable creative briefs, hitting the ground running even with last-minute requirements.
• Drive Process Migration: Support the team's transition from Jira/Asana to Airtable, helping to streamline workflows and improve project visibility during the migration.
• Cross-Functional Collaboration: Partner closely with Brand, Creative, and Operations teams, as well as key business partners across various hubs (San Bruno, Hoboken, Bentonville) to ensure marketing alignment.
• Requirement Gathering: Proactively seek out missing information from stakeholders to prevent bottlenecks and ensure the Creative team has everything they need to succeed.
• Quality Control: Maintain high standards for brand consistency across all physical and digital marketing assets, ensuring the company is represented with excellence.

What You’ll Need

• Experience: 5–7+ years of experience in Program Management or Marketing Project Management.
• Systems Expertise: Proficiency in Jira and Asana. Airtable experience is a significant bonus, as the team is currently migrating to this platform.
• Adaptability: Proven ability to handle rapid changes, shifting deadlines, and the high-pressure nature of program execution with a solutions-oriented mindset.
• Detail Obsession: Exceptional attention to detail; you are the person who catches the small spec error before it goes to print or the wrong link before an email sends.
• Communication Skills: Strong ability to communicate clearly across different time zones and office hubs, bringing clarity to ambiguous situations.
• B2B/Corporate Background: Experience navigating a large, matrixed organization is highly preferred.

The target hiring compensation range for this role is $45.00 to $50.00. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

Our client - the Mayberg Foundation - is a private family foundation dedicated to investing in organizations and initiatives with bold ideas that inspire, educate, and strengthen Jewish community locally, nationally, and globally. Due to continuing program growth, they are expanding their leadership team and hiring a Director of Operations to oversee the Foundation’s internal operations and ensure alignment across key functional areas, including finance, HR, IT, facilities, and compliance.

Guided by a strong sense of mission to play a critical strategic and coordinating role that will impact the direction and generational longevity of the Foundation and its grantmaking mission, the Director of Operations will leverage a team of trusted consultants and internal staff while focusing on systems, supervision, and alignment. You will delegate effectively, use existing resources wisely, and drive continuous improvement and cross- functional coordination. As a leader in a mission driven organization, you will also integrate the vision and values of the Foundation into decision making and contribute to a culture that reflects and advances the Foundation’s commitment to proliferating Jewish wisdom and values. This position reports to the Executive Director.

This is a full-time, in-office position offering a competitive salary and excellent benefits, including 100% employer-paid medical for the employee and a 401K with up to 10% employer contribution.

Key Responsibilities:

Operations Leadership

• Serve as a strategic partner to the Executive Director and Director of Strategic Grantmaking, ensuring cohesive coordination across all operational functions in support of the Foundation’s mission
• Lead operational planning and support for Board meetings, staff retreats, and major organizational events ensuring these are aligned with and advance the Foundation’s vision
• Model and uphold the Foundation’s values, professionalism, and commitment to its mission in all internal and external activities, processes, and policies
• Perform other duties as needed in support of the Foundation’s operational success and its broader purpose.

Business Operations and Systems

• Provide strategic oversight and quality control, including identify opportunities for improvements, for core operational functions, including finance, human resources, grant administration and technology, ensuring alignment with organizational goals, mission and compliance standards
• Supervise and collaborate with Foundation staff and partners (e.g. Accountant, HR Consultant, IT Vendors) and manage relationships in ways that reflect the Foundation’s values and commitment to mission-driven work
• Oversee budgeting, forecasting, financial reporting, and audits in collaboration with finance partners; supervise compliance with nonprofit accounting standards and financial policies, including IRS regulations; present financial reports for internal use and Board review that support strategic decisions aligned with the Foundation’s mission
• Support effective recruitment, onboarding, performance management, and staff development efforts in partnership with HR consultant; promote a positive, mission-driven and inclusive workplace culture
• Ensure accurate payroll, benefits administration, employee records, and compliance with employment laws and internal HR policies
• Direct the maintenance and security of technology systems and data platforms (e.g. CRM, grant management, file storage); coordinate with IT partners on troubleshooting, upgrades, and cybersecurity
• Oversee grant administration workflows by aligning program, finance, and administrative processes- track signed agreements, coordinate disbursements, and supervise calendars for key deadlines and compliance documentation in ways that align appropriate with the culture of the Foundation and its grantee-clients

Office & Facilities Management

• Provide strategic oversight of the office and facilities operations, ensuring high standards for cleanliness, safety, functionality, hospitality, and an environment that reflects the Foundation’s values.
• Supervise and support the Office Manager in the day-to-day administration of the Foundation’s physical office including office maintenance, vendor coordination, and share space management, and serve as a backup or point of escalation when needed to ensure continuity of operations
• Oversee office infrastructure and equipment, partnering with IT consultants to ensure systems are current, secure, fully functional and supportive of the Foundation’s core work and staff needs
• Maintain, ensure, and implement office procedures, safety protocols, emergency response plans, and up-to-date physical security systems
• Oversee logistics and quality control for internal and vendor-supported events, supervising event staff as appropriate and ensuring cultural and mission focused details are addressed

Compliance & Risk Management

• Monitor and manage organizational compliance requirements, including IRS filings, state registrations, and charitable filings in service of the Foundation’s integrity and accountability
• Maintain lay governance documents such as bylaws, meeting minutes, and board policies
• Coordinate annual compliance processes, including D&O insurance renewals
• Support risk mitigation efforts across all operational areas, identifying and addressing potential vulnerabilities
• Ensure adherence to document retention, archiving protocols, and internal control policies

Qualifications

• BA/BS required; Master’s degree preferred
• Experience and familiarity with Jewish communal organizations
• Minimum 7-10 years of relevant professional experience
• Working knowledge of finance, budgeting, and accounting practices
• Experience overseeing HR functions, including compliance, the employee experience, and policy development.
• Exceptional organizational and project management skills; ability to manage multiple priorities and meet deadlines
• Excellent interpersonal and communication skills, with the ability to work collaboratively across departments and with external partners
• Discretion and sound judgement in handling confidential and sensitive matters
• Detail oriented, proactive, and resourceful, with a continuous improvement mindset
• Proficiency in the use of professional technology including MS Office Suite (Word, Excel, PowerPoint, and Outlook). Professional familiarity/experience with social media.

Job Title: Digital Operations Manager

Location: Columbus, OH 43230

Duration: 5 Months

Job Type: Temporary Assignment

Work Type: Hybrid

Payrate:$ 48. /hr.

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is to one of Our clients who is a global leader in personal care and home fragrance, including top-selling collections for fine fragrance mist, body lotion and body cream, 3-wick candles, home fragrance diffusers and liquid hand soap.

Job Description:

• Responsible for supporting key functional initiatives that have cross-functional reach and impact. Specific to this role, supporting the Digital Redesign/Relaunch program embedded with the Digital team.
• Key oversight includes working cross-functionally and with leadership to continually improve operations, processes and collaboration with an omni-channel lens.
• Responsible for providing oversight and connection for the program on the following: planning and flighting work (including looking ahead for potential risk/opportunities); day-to-day activities; tracking to deliverables; timelines; and being the connective tissue between all cross-functional teams engaged in the program. The Manager acts as a liaison between Digital leadership and cross-functional teams and partners in all areas of the business.

Responsibilities:

• Manages Digital program priorities, capacity and team development.
• Partners with operational and cross-functional leaders to drive the evolution of processes related to program delivery and other related workstreams.
• Drive decision making across multiple leadership levels to gain cross-functional alignment to achieve successful execution and rollout of initiatives.
• Establish and Lead proactive approach to contingency planning and cross functional alignment to support changing business needs.
• Create, Manage and Lead detailed step by step calendar that supports business processes and interdependencies.
• Develops, documents and maintains standard operational procedures, checklists and process flows for projects and digital workstreams.
• Understands, and tracks to omni stores + digital master calendars to inform program planning and deliverables.
• Management of overall deliverables and expectations supporting the digital program.
• Identifies, assesses and communicates Digital program impacts to leadership/ and or broader team; risk assessment of missed deadlines and develop plans to get teams back on track.
• Owns business meeting agendas - prioritizing based on timelines and business need.

Qualifications & Experience:

• 5-7+ years of related work experience in retail or ecommerce roles that relate to the areas of Operations, Digital Product Teams, Project Management and/or Marketing
• Understanding of end-to-end business processes, cross functional responsibilities and process dependencies; understanding of digital work systems, data connection points, and business-user roles
• Collaboration focused individual with ability to create alignment and drive for resolution
• Ability to lead and influence people, that are not direct reports
• Ability to create, implement and communicate new processes
• Proven track record of managing people
• Strong project management and/or change management skillset, with the ability to manage initiatives from initial scope through implementation and assessment
• Ability to partner and communicate cross-functionally to build relationships with peers, direct reports and leadership teams
• Strong communication, follow-up, attention to detail and organization skills
• Software and computer proficiency (MS Office, Outlook).

Education:

• Bachelor’s degree preferred or equivalent work experience.

Core Competencies:

• Lead with Curiosity & Humility.
• Build High Performing Teams for Today & Tomorrow.
• Influence & Inspire with Vision & Purpose.
• Observe, Engage & Connect.
• Strive to Achieve Operational Excellence.
• Deliver Business Results.

TekWissen® Group is an equal opportunity employer supporting workforce diversity.

Trade Operations Specialist - Boston, MA

We are seeking candidates for a Trade Operations Specialist position with a leading financial services firm based in Boston, MA. This role will be responsible for ensuring that all trade entries into the accounting system are processed accurately and in a timely manner, while also supporting day-to-day securities processing and operational activities across the firm’s business lines.

The ideal candidate will have at least 1 year of operations experience within the financial services industry, along with strong attention to detail and the ability to manage processes in a fast-paced environment.

This is a 6+month contract-to-hire position that will pay $25-28/hour within a 40-hour workweek. This position is required to be onsite 3 days per week in their Boston office and 2 days per week remote. 

Responsibilities:

• Executing operational controls, supporting team members, accounting for trade activity, resolving trade-related issues, ensuring accurate and timely cash management, and coordinating with both internal and external clients, including support for 529 plan administration.

• Ensures all trades straight through processed and those requiring manual intervention are properly accounted for in the accounting system.

• Reconciles trades entered into order management systems to trades received by trade processing system.

• Reviews trade issues reports to ensure trade price deviations are researched and resolved with appropriate parties.

• Manages trading of daily cash flows with investment companies including trade confirmation oversight.

• Coordinates raising cash activities for fund portfolios for expense payments such as management fees.

• Coordinates reallocation events ensuring portfolios meet specified target allocations.

• Utilizes various resources to provide cash projections to clients and customers.

• Ensures systemic feeds and manuals adjustments are accounted for accurately to ensure timely cash projections reporting. 

Qualifications:

• Bachelor’s degree in Finance, Accounting, Business, or a related field required.

• 1+ years of experience in investment operations, securities processing, fund accounting, or trade operations preferred.

• Strong attention to detail and ability to ensure accuracy in high-volume transaction environments.

• Ability to investigate and resolve trade discrepancies and operational issues.

• Strong organizational and problem-solving skills.

• Excellent communication skills and ability to collaborate across teams.

• Proficiency with financial systems, order management systems, and Microsoft Excel.

If you are interested in learning more about this opportunity, please email your resume to Lydia at

IND123

Our In-house agency team is seeking a Creative Operations Manager to join their team on a freelance basis. This is a hybrid onsite role working 40 hrs/week for the next 12 months. Candidates must be local to St. Louis, MO to be considered. 

This Creative Operations Managerwill oversee the creative processes and ensure the efficient execution of projects. This role is pivotal in managing resources, budgets, and team dynamics to deliver high-quality creative outputs that align with the company's objectives. 

Key Responsibilities

• Lead and manage the creative operations team to ensure effective project execution.
• Optimize workflows to improve efficiency and turnaround times for creative projects.
• Manage usage of ancillary and contingent support, including managed services, freelancers, vendors and contractors, and all the associated paperwork and processes.
• Oversee onboarding of new vendors, ensuring compliance with company policies.
• Allocate resources effectively to meet project deadlines and budget constraints.
• Administration of Gen AI technology and updating associated rights and regulations.
• Facilitate communication between stakeholders, ensuring alignment and clarity on creative objectives.
• Monitor and manage project budgets, ensuring all expenditures are tracked and reported accurately.
• Collaborate with cross-functional teams to understand their creative needs and provide solutions.
• Develop and maintain a repository of best practices for creative operations.

Qualifications

• 3+ years of experience in creative operations or project management, preferably in a fast-paced environment.
• Strong skills in budget management and resource allocation.
• Proven experience with Adobe Workfront preferred, but will consider those with other project management tools. 
• Excellent communication skills, both verbal and written, with the ability to engage stakeholders effectively.
• Understanding of creative workflows and agency processes.
• Experience in workflow optimization and process improvement methodologies.

In this position, you may have access to client or customer systems, confidential and/or proprietary information or data. This position is onsite and requires you to work closely with other individuals in a collaborative team environment.

Benefits

Title: Warehouse Operations Manager

Salary: $90k-$110k

Duration: PERM

Location: Perris, CA (onsite 5 days a week)

Job Summary

The Warehouse Operations Manager oversees the entire warehouse operation, including receiving, storage, fulfillment, B2B, DTC, production/VAS, safety, labor, and performance metrics.

Key Responsibilities

• Oversee all warehouse departments and managers
• Ensure operational efficiency, accuracy, and safety
• Develop and enforce SOPs across all functions
• Manage labor planning, scheduling, and productivity
• Drive continuous improvement initiatives
• Ensure WMS accuracy and inventory integrity
• Lead performance reviews and team development
• Act as primary point of contact for key clients

Qualifications

• 5+ years warehouse or 3PL operations experience
• 2+ years in a senior management role
• Strong leadership and problem-solving skills
• Experience managing multi-client environments
• KPI-driven and process-oriented mindset

CD

Research Operations Lead – Market Information Provider

c. $120 – 145,000; Northern Virginia, USA

Exciting opportunity to own research operations for this international market information provider – where you’ll oversee data quality globally!

Reporting to the group’s research head and collaborating with international research/analyst teams, as Research Operations Lead you’ll play an integral role in business transformation, building out and steering ‘operational command’ to essentially ensure/standardise global research performance.

Through establishing/improving dashboards, research operational metrics etc, you’ll develop scalable processes that are embedded into how research runs on a daily basis. You’ll become the ‘custodian’ of data quality and methodological consistency across global teams, effectively overseeing the group’s research data dictionary, definitions, and methodology standards. In so doing this will not only improve the group’s market intelligence output to clients – from market forecasting to greater depth reporting/analysis – but also enhance actionable insights within the business for senior stakeholders to reliably act upon. Additionally you’ll naturally work closely with product and commercial teams as services and capabilities continue to advance.

It’s very likely you’ll have gained significant expertise in change management and/or operations within a market information/data intelligence firm or related, and are now seeking to take some greater ownership. You’ll be a strong project manager (Six Sigma/Lean proficiency advantageous); have advanced Excel; demonstrable data visualisation skills; experience in auditing large datasets; have managed third party data partnerships; standardised for global teams. You’ll also be a superlative communicator, highly flexible, precise, strategic and big picture orientated!

You’ll be joining an award winning, impressive market information provider with globally recognised products/services that’s ever growing, and you’ll enjoy a super fun, bonded and developmental working culture within!

For further details contact Carl at Resources Group.

About Resources Group:

With over thirty years’ experience helping thousands of Researchers, Insight Specialists, Marketers and Data Analysts in their career moves, no one has better knowledge of the Market Research, Insights and Marketing Strategy job market than Resources Group. Our consultants take the time to understand your career aims and are dedicated to providing impartial advice and finding you the best career move, with access to an unrivalled range of opportunities with top employers in the sector - visit our website for many more options!

Resources Group’s Diversity and Equality Policy determines that we submit applicants to our clients on the basis of merit and ability, regardless of race, colour, age, disability, family responsibilities, gender, marital status, nationality, religious or political views or affiliations, sexual orientation or socio-economic background.

About Steady

Steady is an on-demand labor marketplace connecting businesses with skilled installers and project labor across multiple U.S. markets. Our platform helps companies access reliable labor quickly while giving workers flexible opportunities to earn.

Today, more than 40,000 workers have signed up on the Steady platform, and hundreds of companies rely on Steady to complete installation and project work across multiple major markets. Our marketplace powers thousands of project shifts each year across industries such as office furniture installation, commercial relocation, pallet racking, warehouse equipment, and millwork.

Businesses that rely on field labor face a persistent challenge: finding qualified workers quickly, at scale, and with consistent quality. Traditional staffing models are often slow, expensive, and inflexible. Steady solves this problem through a marketplace platform that combines technology, operational discipline, and a growing network of skilled workers.

As the network continues to grow, our focus is on strengthening supply reliability, improving marketplace economics, and expanding into new cities where demand for flexible skilled labor continues to grow.

Our long-term goal is to build the infrastructure layer that enables businesses to access skilled labor on demand while giving workers greater flexibility and access to opportunity.

Role Summary

The Head of Strategy and Business Operations owns the performance and scalability of the supply side of the Steady marketplace. This includes worker acquisition, onboarding, activation, quality, utilization, retention, and supply-demand balancing across all active markets. Supply is the engine of the marketplace, and this role ensures that engine runs with reliability, efficiency, and improving economics.

In addition to supply ownership, this role serves as a senior operational leader across the company, helping shape strategy, improve operating discipline, identify new revenue opportunities, and drive cross-functional execution.

This is a highly hands-on role. You will not rely on others to surface insights. You must be comfortable pulling your own data, building analyses, identifying trends, and implementing automation that improves operational performance.

Beyond operational excellence, this role will identify and test new ways to monetize the marketplace, improve unit economics, and unlock additional revenue streams tied to our worker network and client relationships.

Success in the first year will include improving worker activation and utilization, strengthening supply reliability across markets, and launching monetization initiatives that improve marketplace economics.

This role works directly with the CEO and leadership team to shape marketplace strategy and operational execution as the company expands across markets.

What You Will Own

Supply Strategy

• Design marketplace supply strategy across all markets

• Determine optimal worker density by market

• Define worker mix across skill tiers and certifications

• Build activation and retention playbooks

• Improve supply predictability and reliability

Worker Acquisition and Activation

• Optimize recruitment channels and cost per acquisition

• Improve onboarding speed and quality

• Increase activation rates of registered workers

• Reduce time from signup to first job

• Build structured worker quality scoring

Supply Performance and Quality

• Own worker utilization and repeat booking rates

• Improve job success rates and reduce field issues

• Develop foreman and lead-level pipeline

• Create performance tiers tied to incentives

Marketplace Balancing

• Ensure supply-demand equilibrium across markets

• Forecast labor needs based on sales pipeline

• Reduce job fill volatility

• Support pricing discipline through supply control

Marketplace Monetization and Revenue Expansion

• Identify new revenue streams tied to worker base and client demand

• Develop and test monetization initiatives with clear ROI frameworks

• Improve pricing structure where supply leverage exists

• Explore partnerships that enhance supply-side economics

• Build pilots quickly and scale what works

• Ensure new initiatives improve margin and enterprise value

Data, Analytics, and Automation

• Pull and analyze data directly from core systems

• Build and maintain dashboards tracking supply KPIs

• Improve data integrity across CRM and operational systems

• Implement workflow automation using tools such as Zapier or similar platforms

• Create reporting rhythms that drive accountability

• Translate data into operational decisions quickly

Cross Functional Leadership

Sales

• Align recruiting plans with projected demand

• Provide visibility into capacity constraints

• Support monetization initiatives tied to strategic accounts

Account Management

• Improve service reliability for top accounts

• Reduce escalations tied to labor quality

• Identify upsell opportunities tied to supply performance

Finance

• Forecast labor costs and supply scaling needs

• Model working capital requirements tied to supply growth

• Improve contribution margin by market

• Evaluate ROI of new revenue initiatives

KPIs and Success Metrics

Supply Metrics

Quality Metrics

Financial Metrics

Why This Role Matters

Steady is building a marketplace that depends on reliable, scalable supply. Revenue growth without supply discipline leads to inconsistent service, margin pressure, and operational instability.

This role owns the systems, strategy, and operational execution that ensure the marketplace scales with reliability and improving economics. The Sr. Manager, Marketplace Operations will play a central role in shaping how Steady grows across markets, how we strengthen the worker network, and how we unlock additional revenue opportunities from the platform. Success in this role directly impacts the company’s growth trajectory, unit economics, and long-term enterprise value.

Experience and Skills

• 3+ years in operations, marketplace management, analytics, consulting, or high-growth startup

environments

• Experience working in two-sided marketplaces, labor marketplaces, logistics platforms, or

operationally complex service businesses strongly preferred

• Strong analytical and financial modeling capability

• Experience working directly with data and reporting tools

• Comfortable pulling data through SQL, BI tools, or similar systems

• Experience building dashboards and KPI reporting frameworks

• Experience implementing automation using tools such as Zapier or similar workflow platforms

• Experience identifying and launching new revenue initiatives

• Experience managing multi-market or distributed operations

• Strong cross-functional leadership skills

• You have personally built operational dashboards, analyses, or systems that materially improved

performance in a marketplace or operational environment

Traits That Matter

• Builder mindset

• Structured thinker who creates clarity from complexity

• Data-driven and commercially minded

• High ownership and accountability

• Comfortable operating without a large support team

• Willing to make difficult tradeoff decisions

Trident Consulting is seeking a \"Business Operations Analyst\" for one of our clients in \"Pomona, CA – Hybrid (2 days)\" A global leader in business and technology services.

Position: Business Operations Analyst

Location: Pomona, CA – Hybrid (2 days)

Type: Contract

Rate: $34-38/Hr

Day-to-Day Responsibilities/Workload

Stakeholder Engagement & Customer Contact

• Act as the main point of contact between Contractors and customers, facilitating communication, resolving access issues, and coordinating inspection appointments.
• Document and manage customer access challenges, handle notifications and permissions, and ensure all necessary approvals and communications are properly collected and tracked.
• Utilize Customer Contact Information (CCI) to proactively schedule inspections, reducing unnecessary field visits and increasing operational efficiency.
• Maintain and prioritize records of inspection constraints, support process improvements for access management, and track performance using relevant reporting tools.

Constraint Tracking and Exception Processing

• Mapping - Create .kmz and spatial joins in Excel to determine potential access issues related to CROPS, Government Lands, etc.
• Create work orders for released access issues and send them to vendors with notes regarding appointments, gate codes, special instructions, contact info, etc.
• Tracking and oversight of constrained inspections to actively mitigate the potential for non-compliant inspections and not meeting risk mitigation commitment.
• Assist in development and monitoring of data management tools to provide more timely and accurate status reporting to management.
• Identify follow-up actions required by various stakeholders in the inspection workflow.
• An additional resource can take advantage of the data management tools and process improvements being developed, to provide more timely and accurate status reporting to management and to identify follow-up actions required by various stakeholders in the inspection workflow.

Data Analysis and Data Discrepancies

• Validate that inspections are populating in dashboards (SAS, Power BI) and follow through to resolution.
• Identify data discrepancies through SAP, InspectApp, EZYViewer research.
• Communicate with InspectApp/InspectForce team both internal to Inspections and IT regarding sync issues and tracking resolution.

Required Skills/Attributes

Knowledge & Skills

• Data management (data structure and controls design, data querying, and report development)
• Time management (manage resolution of work to align with workflow due dates and inspection due dates)
• Comfortable engaging multiple SMEs across multiple organizations, presenting issues and potential solutions, and securing support and/or buy-in from stakeholders and support partners
• Project tracking from issue ID, causal analysis, solutioning, through resolution of issue
• Data visualization reporting and dashboard development

Software proficiency

• MS Office Suite (Excel), SAS, SAP, PowerBI, SQL, Python, SAP SME
• Help individuals frequently in navigating work orders, maintenance plans, mdocs, FLOC/Equipment data)
• Has prior experience with SAP transformations, especially as it pertains to data cleansing and validation. With S/4HANA transformation, this could be valuable.
• ArcGIS- Join different visual layers/maps (districts, FLOCs, circuits, constrained areas) to create tables of data to work with more effectively

Trident Consulting is a premier IT staffing firm providing high-impact workforce solutions to Fortune 500 and mid-market clients. Since 2005, we've specialized in sourcing elite technology and engineering talent for contract, direct hire, and managed services roles. Our expertise spans cloud, AI/ML, cybersecurity, and data analytics, supported by a 3M+ candidate database and a 78% fill ratio. With a highly engaged leadership team and a reputation for delivering hard-to-fill, niche talent, we help organizations build agile, high-performing teams that drive innovation and business success. Learn more: .

Some of our recent awards include:

• Trailblazer Women Award 2025 by Consulate General of India in San Francisco.
• Ranked as the #1 Women Owned Business Enterprise in the large category by ITServe.
• Received the TechServe Excellence award.
• Consistently ranked in the Inc. 5000 list of fastest-growing private companies in America.
• Recognized in the SF Business Times as one of the Largest Bay Area BIPOC/Minority-Owned Businesses in 2022.