Citizens Jobs in Usa

1,765 positions found — Page 13

Human Resources Manager
✦ New
Salary not disclosed
Fountainebleau, FL 1 day ago

Human Resources Manager

Location: Fountainebleau, FL

Schedule: Onsite


We are seeking an experienced and hands-on Human Resources Manager to lead and oversee all HR functions within a dynamic manufacturing environment. This role will be responsible for driving HR strategy, ensuring compliance, supporting leadership, and building programs that strengthen employee engagement and organizational performance.


This is a high-impact leadership position reporting directly to senior management.


Key Responsibilities

  • Lead and manage all Human Resources and Payroll operations
  • Develop and implement HR strategies, policies, and procedures
  • Oversee recruitment, hiring, onboarding, and workforce planning for exempt and non-exempt roles
  • Administer compensation programs, conduct salary analysis, and manage merit planning
  • Ensure compliance with California and federal employment laws
  • Manage employee relations, performance management, discipline, and conflict resolution
  • Oversee leaves of absence including medical and workers’ compensation
  • Maintain required compliance programs (AAP, OSHA logs, reporting requirements, etc.)
  • Update and maintain employee handbook and HR policies
  • Represent the company in employment-related matters including investigations and claims
  • Partner with leadership to drive organizational development initiatives
  • Administer company training programs and support performance-based culture initiatives


Qualifications

  • Bachelor’s degree in Business or related field preferred
  • 7–10+ years of progressive HR experience, including at least 5 years in a leadership role
  • Strong background as an HR generalist in a manufacturing environment
  • Thorough knowledge of California employment law
  • Experience with compensation planning and performance management systems
  • Proven success in recruiting and retaining diverse talent
  • Experience with ADP payroll systems preferred
  • Bilingual (English/Spanish) a plus
  • Strong project management and organizational skills
  • Ability to handle sensitive matters with discretion and professionalism
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint)


Additional Requirements

This position requires access to export-controlled information and hardware. Applicants must qualify as U.S. Persons under ITAR regulations (U.S. Citizen, U.S. Permanent Resident, or otherwise authorized under 8 USC 1324b(a)(3)).

Not Specified
Senior Full Stack Engineer
✦ New
Salary not disclosed
Columbus, OH 1 day ago

Candidates must be U.S. Citizens or Green Card holders ONLY.


Location: Columbus, OH (must live locally or be willing to relocate)


ComResource is looking for a Senior Full-Stack Engineer to join our high-performing agile development team. In this role, you’ll work across all layers of complex software applications, contributing both as a hands-on developer and a collaborative team member.

As a senior engineer, you will lead key initiatives, help define engineering best practices, and support your peers through complex technical challenges. You’ll be the go-to expert for critical features and components, playing a central role in delivering technology solutions that are safer, more efficient, and more cost-effective.


Key Technologies: Java, Spring Boot, JavaScript/React, REST APIs, Cloud platforms (AWS preferred)


Essential Duties & Responsibilities:

Software Development

  • Develop high-quality software features and components that integrate into complex solutions.
  • Write code that is well-structured, readable, maintainable, testable, and performant using standard software craftsmanship techniques.
  • Participate in sizing decisions and complexity evaluations for initiatives.
  • Pair with other engineers and apply clean-code practices to produce high-quality work.


Testing & Quality Assurance

  • Create comprehensive testing strategies, including performance, security, regression, and automation testing.
  • Develop unit, integration, and automated acceptance tests based on requirements.
  • Build automated tests for both positive and negative scenarios.
  • Utilize test-driven development (TDD) to guide implementation and coach peers on TDD and testing best practices.


Data Management, Infrastructure & Integrations

  • Define data storage and access strategies and make informed design decisions using knowledge of data modeling, storage, and transmission.
  • Apply basic ML and data analytics understanding to maximize business value through data transformation.
  • Design system integration strategies leveraging cloud and managed services.
  • Utilize infrastructure-as-code concepts to design reusable modules, support container orchestration, and assist with data migration.


Operations

  • Build highly dependable features and systems using operational best practices such as monitoring, logging, metrics, and system-health visibility.
  • Advocate for and contribute to deployment automation and operational excellence.
  • Manage build pipelines and write code to collect, monitor, and display key metrics.


Security & Compliance

  • Develop software with a security-first mindset using knowledge of security protocols, secure coding techniques, and protection of sensitive information (including PHI).
  • Proactively identify and mitigate potential security threats.
  • Implement basic security safeguards and leverage threat modeling for system-level security.


Product & User Experience

  • Build features with a strong focus on usability and user experience.
  • Enhance user-facing applications, create reusable interaction patterns, and support UI/UX best practices.
  • Translate design goals into functional, user-facing implementations.
  • Address technical and design debt based on priority and impact.


Requirements & Design

  • Collaborate with stakeholders to understand business context and communicate technical considerations.
  • Write detailed technical stories that translate business needs into clear, actionable specifications.
  • Apply architectural guidance to new challenges and make cost-effective feature design decisions.


Required Skills & Experience:

  • Minimum of 6 years of professional software engineering experience
  • Highly motivated, self-driven, and technically inquisitive, with a strong desire to learn and grow.
  • Proficiency in one or more server-side programming languages (Java and Spring Boot preferred).
  • Experience with one or more client-side programming languages (JavaScript and React preferred).
  • Hands-on experience developing, deploying, and supporting REST services and microservices.
  • Familiarity with cloud platforms for storage, compute, and infrastructure as code; experience with Kubernetes and AWS is preferred.
  • Knowledge of relational and non-relational databases, along with messaging systems.
  • Ability to positively influence team outcomes—mentors peers, contributes to decision-making, and drives innovation.
  • Strong collaboration skills with business stakeholders; experience proposing product features to enhance product value is a plus.
  • Excellent written and verbal communication skills.
  • Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, Information Systems, IT, or a related field; equivalent work experience will also be considered.
permanent
BESS & Solar Project Manager
✦ New
Salary not disclosed
Fort Worth, TX 1 day ago

My Client, a Commercial and Renewables Construction firm who have been in business for over 40 years, is looking for a BESS or Solar Project Manager. This company is becoming a major player in Texas across BESS and Solar projects, winning multiple projects and creating the need for more experienced Project Managers to join their team.


Position Requirements

  • Minimum of 5 years of experience in Project management within Construction & Renewable Energy projects
  • Bachelor’s degree in construction management, Engineering, or related field experience preferred
  • Full suite of Project Management duties including - understanding blueprints & drawings, budget, scheduling, negotiation, cost control, contract & subcontract documents, terms, and conditions
  • Proficient in Microsoft Applications
  • Viewpoint Vista experience preferred.
  • Electrical knowledge and experience is essential


Duties and Responsibilities


  • The Project Manager is the principal company representative responsible for the construction administration of the project.
  • Responsible for the planning, organizing, and overseeing of job setup and project execution
  • Manage the project closeout process to settle all financial obligations, demobilize all resources, and transition the project to the customer
  • Foster team camaraderie by mentoring, managing, and motivating the project team
  • Monitor and enforce the Safety Program
  • Develop, maintain, and communicate policies, procedures, and processes that help prevent problems from occurring
  • Maintain positive, productive relationships with ALL stakeholders, including employees, Subcontractors, Vendors, Owners, Architects, Engineers, and regulatory entities
  • Travel to project sites to compare progress to schedule, compare actual versus estimated cost, check compliance with plans and specifications, review any problems, and verify the quality of work being performed meets contract specifications


This role is open to US Citizens and Permanent residents only


This role will involve up to 50% travel across the state of Texas

Not Specified
Cloud Information Systems Security Engineer 2
✦ New
Salary not disclosed
Boston, MA 1 day ago

We are seeking an experienced Cloud Information Systems Security Engineer to design, implement, and manage security solutions for cloud environments. The selected candidate will lead security engineering efforts, identify risks, and develop mitigation plans to ensure compliance with DoD and federal cybersecurity standards. This role will primarily support CLIN 5 and is ideal for professionals with hands-on experience in cloud security, InfoSec engineering, and risk management within federal programs.


Security Clearance: Secret Clearance Required

Work Authorization: U.S. Citizens ONLY due to legal or government contract requirements


Key Responsibilities:

  • Develop, implement, and manage information security engineering designs and solutions for cloud environments.
  • Identify system security threats, vulnerabilities, and risks; develop and implement mitigation plans.
  • Architect, design, and evaluate security-focused tools, services, and processes.
  • Oversee assessment and mitigation of system security risks throughout the program life cycle.
  • Validate system security requirements and perform security analyses to ensure compliance.
  • Implement security designs across hardware, software, data, and operational procedures.
  • Support continuous monitoring and improvement of cloud security posture.
  • Collaborate with engineering, DevOps, and operations teams to enhance security automation and resilience.
  • Maintain technical documentation, runbooks, and compliance records for audit and review purposes.
  • Stay current on emerging threats, cybersecurity standards, and federal security mandates.


Required Qualifications:

  • Bachelor’s degree in computer science, Information Technology, Cybersecurity, or related field.
  • Minimum of 4 years of experience in information security engineering or cloud security roles.
  • Strong knowledge of cloud platforms (AWS, Azure, or Google Cloud) and security best practices.
  • Experience with system security designs, threat modeling, risk assessment, and mitigation strategies.
  • Understanding of hardware, software, and network security principles in cloud environments.
  • Experience working in federal or DoD programs is preferred.
  • Strong analytical, problem-solving, and communication skills.
  • Ability to work effectively in a team-oriented, security-focused environment.


Preferred Qualifications:

  • Hands-on experience with DevSecOps practices and security automation.
  • Familiarity with Infrastructure-as-Code security controls and compliance tools.
  • Knowledge of virtualization platforms (VMware, Hyper-V) and secure cloud configurations.


Certifications:

  • IAT Level II certification required.
  • Must obtain one or more Cloud Certifications within 6 months of hire (AWS, Azure, or Google Cloud preferred).
Not Specified
Gunsmith
✦ New
Salary not disclosed
Quantico, VA 1 day ago

GUNSMITH III

Drug Enforcement Administration (DEA)


Place of Performance: DEA Office of Training – Quantico, Virginia


Period of Performance: August 1, 2026 – July 31, 2031 (Base Year + 4 Option Years)


Schedule: The normal scheduled workday is Monday–Friday, 8:30 a.m.–5:00 p.m.


Requirements:

  • United States citizen.
  • High School Diploma or GED.
  • Completion of an accredited gunsmith training program.
  • Must have a valid certification as a Glock armorer.
  • Remington 870 and other common shotguns armorer, and/or Colt pattern carbine armorer certification.
  • Minimum eight (8) years of experience
  • Demonstrate knowledge of firearms repair and maintenance procedures.
  • Ability to use computers, including the preparation of documents and inputting data. Knowledge of Microsoft Office is required.
  • Demonstrate substantial knowledge (which includes the ability to disassemble and perform all repairs without additional guidance or instruction) of firearms repair and maintenance procedures for the Glock pistol, Remington 870 Shotgun, and Colt pattern carbine.
  • Demonstrate thorough knowledge of DEA-issued or approved Glock pistols; such knowledge must include operating controls, disassembly and assembly, safety systems, and safe handling methods, as well as the ability to diagnose malfunctions and other functional problems. Demonstrated ability must include the process for refurbishing these pistols, including refinishing and restoring to like-new mechanical condition.
  • Demonstrate thorough knowledge of DEA shoulder-fired weapons, including Colt pattern carbines, and Remington Model 870 and other similar shotguns. Demonstrated knowledge must include the process of rebuilding these firearms from a stripped receiver. Demonstrated ability must include the process for refurbishing these firearms, including refinishing and restoring to like-new mechanical condition.
  • Demonstrate thorough knowledge of bolt-action precision rifles and AR-10 precision rifles.
  • Familiarization with soviet style weapons.
  • Familiarization with US military firearms, to include less lethal launchers.
  • Successful completion of the United States Marine Corps, Weapons Training Battalion, Precision Weapon Section, Machine Shop portion of the USMC Precision Weapons Repair Course (20 weeks), or able to demonstrate through the DEA’s practical application assessment.

Duties and Responsibilities will include but are not limited to the following:


Firearms Maintenance and Repair

  • Inspect, diagnose, repair, and maintain DEA small arms weapons inventory, including pistols, rifles, carbines, shotguns, and precision weapons.
  • Perform preventive maintenance, safety inspections, and certification of firearms in accordance with manufacturer specifications and government standards.
  • Replace or repair firearm components, including barrels, triggers, firing mechanisms, and other internal components.
  • Conduct live-fire testing and functional verification following maintenance or repair to confirm safe operation.

Armorer and Technical Support

  • Provide advanced armorer-level support for various firearm platforms used by the DEA.
  • Perform firearms refurbishment, rebuilding, refinishing, and restoration as required.
  • Utilize machining equipment, including mills, lathes, and grinding tools when required for fabrication or modification of weapon components.
  • Apply metal finishing techniques, including parkerizing, bluing, and Cerakote refinishing.

Weapons Inventory and Accountability

  • Maintain accurate records of all firearm inspections, maintenance activities, and repairs using DEA systems.
  • Track weapons using serial numbers, firearm type, caliber, and maintenance records.
  • Conduct periodic inventory of firearms, accessories, and related equipment to ensure accountability.

Firearms Training Support

  • Prepare firearms, optics, and related equipment for Basic Agent Training and firearms qualification events.
  • Support firearms instructors and training programs by ensuring weapons are serviceable and available.
  • Assist with firearms-related training activities when authorized.

Documentation and Reporting

  • Maintain detailed documentation of maintenance, inspection, and repair actions.
  • Record all work in the DEA Firearms and Qualification Tracking System (FAQTS).
  • Prepare written reports and documentation as required by the Contracting Officer’s Representative (COR).

Logistics and Equipment Support

  • Support shipment, packaging, and documentation for firearms and ammunition shipments to DEA locations domestically and internationally.
  • Coordinate warranty repair and maintenance with firearm manufacturers when required.
  • Assist in evaluating and recommending gunsmith tools, equipment, and supplies.

Safety and Compliance

  • Follow all DEA safety procedures and firearms handling protocols.
  • Maintain clean, organized, and secure weapons vaults, maintenance areas, and firing range workspaces.
  • Use required personal protective equipment and adhere to all occupational safety requirements.


For additional information and compensation details, please email your most recent resume to We look forward to hearing from you soon!

Not Specified
Customer Support Specialist _ ONSITE (USC/GC), Hartford, CT
✦ New
Salary not disclosed
Job Title: Customer Support Specialist (USC/GC Only)
Location: Hartford, CT (Onsite – 5 Days/Week)
Duration: 3-Month Contract
Pay Rate: $15 - $19
Work Authorization: US Citizens or Green Card Holders Only

Must be comfortable working onsite 5 days a week in Hartford, CT
Must be available for a short-term (3 months) contract
USC/GC only (No sponsorship available)

Role Overview

We are seeking a Customer Support Specialist to serve as the primary point of contact for customer communication and order-related support. This role is highly operational and requires strong attention to detail, responsiveness, and the ability to manage multiple customer interactions efficiently.
Key Responsibilities
  • Handle day-to-day customer communication via email, chat, and digital platforms
  • Respond to customer inquiries, concerns, and order-related issues in a timely manner
  • Monitor and manage customer orders using OrderUp system
  • Ensure accuracy, tracking, and timely resolution of order-related issues
  • Maintain and update order status, issues, and resolutions in Excel and internal tools
  • Escalate complex or unresolved issues to appropriate internal teams
  • Collaborate with cross-functional teams to ensure smooth customer operations
Required Skills & Qualifications
  • Prior experience in Customer Support / Customer Service / Order Management
  • Strong communication skills (written & verbal)
  • Proficiency in Microsoft Excel (tracking, basic reporting)
  • Experience with order management tools (e.g., OrderUp or similar systems) is a plus
  • Ability to handle multiple tasks in a fast-paced environment
  • Strong problem-solving and organizational skills
Not Specified
BI Citizens Developer Lead
✦ New
Salary not disclosed
Easton, PA 1 day ago

We are seeking a BI Enablement & Analytics Training Lead to support and scale a Citizen Developer Program by empowering business analysts with training, mentorship, and best practices in analytics development.


Key Responsibilities:

• Support Citizen Developers with dashboard development, data modeling, and visualization best practices

• Deliver training sessions, workshops, and enablement materials

• Promote BI governance standards and scalable development practices

• Track program adoption and analytics usage metrics


Requirements:

5+ years in Business Intelligence / Analytics

Strong expertise in Qlik Cloud and working knowledge of Power BI

Experience in training, enablement, or developer support

Not Specified
Technical Acquisitions Manager
✦ New
Salary not disclosed
Mesa, AZ 1 day ago

KP Aviation, a global supplier and acquirer of aftermarket aviation assets and components, is seeking a Technical Acquisitions Manager to support its expanding international portfolio. The Technical Acquisitions Manager plays a critical, cross-functional role in supporting and executing aircraft, engine, airframe, and component acquisitions while providing strong technical oversight throughout the acquisition lifecycle. This role bridges commercial strategy and technical execution, ensuring that all acquisition opportunities meet the company’s financial, operational, and regulatory standards.


The Technical Acquisitions Manager partners closely with Acquisitions, Leasing & Trading, Product Line, Technical, Sales, and Finance teams to identify, structure, underwrite, and close asset transactions. In addition to leading technical due diligence and valuation support, this role mentors junior team members, supports continuous improvement initiatives, and contributes to the long-term growth and performance of the company’s asset portfolio. The position requires a strong understanding of the aviation aftermarket, technical records, asset condition, and financial implications of acquisition decisions.


Remote or hybrid work options may be available based on location and experience.


Your role will take you to new heights, as you’ll be tasked with these essential job responsibilities:


  • Support and execute acquisitions of aircraft, engines, airframes, and related components to support fleet operations and portfolio expansion.
  • Develop and execute acquisition strategies aligned with company investment objectives and financial targets.
  • Lead deal structuring, financial modeling, valuation analysis, and risk assessment for asset acquisitions.
  • Negotiate purchase agreements, technical conditions, and commercial terms to optimize deal value and minimize risk.
  • Conduct market research and competitive analysis to assess asset liquidity, demand, and long-term profitability.
  • Review and validate financial and technical models used for bids, ensuring accuracy and alignment with business goals.
  • Support the Vice President of Acquisitions in achieving annual acquisition targets and strategic initiatives.
  • Lead and oversee technical due diligence activities, including asset inspections, records audits, shop visit reviews, and redelivery conditions.
  • Collaborate with Technical and Product Line teams to optimize underwriting standards, asset configuration, and maintenance assumptions.
  • Ensure compliance with regulatory, operational, and technical requirements (FAA, EASA, OEM standards) throughout the acquisition process.
  • Provide expert technical input to acquisition decisions, including life-limited parts, maintenance status, and asset condition impacts.
  • Coordinate with internal and external stakeholders, including OEMs, MROs, lessors, and inspectors, during evaluation and acquisition phases.
  • Mentor and support junior acquisitions and technical team members as needed.
  • Drive continuous improvement initiatives across acquisition, technical review, and asset integration processes.
  • Maintain, develop, and implement robust technical standards, systems, and documentation processes related to asset acquisitions.
  • Provide regular updates and report to senior leadership on acquisition progress, risks, and outcomes.
  • Perform additional duties and projects assigned by management.


To succeed in this role, you’ll need to have:


  • Strong technical knowledge of aircraft, engines, airframes, and components, including records audits and asset condition evaluation.
  • Demonstrated experience supporting or leading aircraft and engine acquisition transactions in the aviation aftermarket.
  • Ability to create, review, and interpret financial models supporting asset valuation, deal economics, and investment decisions.
  • Strong understanding of regulatory requirements, technical documentation, and compliance standards.
  • Proven ability to work cross-functionally and communicate effectively with executive leadership, technical teams, and external partners.
  • Strong negotiation, problem-solving, and decision-making skills in high-pressure, fast-paced environments.
  • Ability to represent the company professionally with industry stakeholders on a global scale.
  • Excellent written, verbal, and presentation skills.
  • High proficiency in Microsoft Office, particularly Excel-based financial and technical analysis.
  • Self-motivated, detail-oriented, adaptable, and capable of managing multiple priorities simultaneously.
  • Willingness and ability to travel as required for asset inspections, audits, and project support.
  • Demonstrated professionalism, accountability, and team-driven mindset aligned with company core values.


We significantly value our employees and believe in compensating each with a substantial benefits and compensation package including:


  • Generous Medical, Dental, Vision, Life and Short-Term Disability coverage (Employer pays 100% of employee premiums)
  • 401(k) Plan with Employer Contribution
  • Profit Sharing and Bonus opportunities
  • Voluntary ancillary plans including Life Insurance, Accident and Hospital coverage
  • Paid Time Off and Paid Holidays


EXPORT CONTROL REQUIREMENTS:

This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee.


DRUG FREE WORKPLACE:

KP Aviation is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria are met as outlined in our policies.


BENEFITS:

At KP Aviation, we aim to provide a comprehensive compensation package that stands out in the industry, helping us attract, engage, and retain top talent. Our package includes competitive base pay, health, dental, and vision insurance, life and short-term disability coverage, a 401k/retirement plan, paid time off and holidays, and much more.


EQUAL OPPORTUNITY EMPLOYER:

KP Aviation is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

Not Specified
Associate Product Manager
✦ New
Salary not disclosed
Englewood, NJ 1 day ago

Candidates will be disqualified if the following criteria are not met:

  • Employment Type: No C2C (Corp-to-Corp) or C2H (Contract-to-Hire) arrangements. W2 contract only. No referral fees will be entertained.
  • Work Authorization: US CITIZEN, GREENCARD ONLY, STEM OPT or OPT (with 1.5 years left)
  • Onsite
  • Local To Englewood Cliffs, NJ or at least 1 hour drive to Englewood Cliffs, NJ
  • 1+ years of product management or relevant experience with one or more core product functions: conducting user research, collecting requirements, writing user stories, or delivering new capabilities to end users.
  • 1+ year experience with membership or subscription services and DTC purchasing flows.


REQUIRED QUALIFICATIONS

• 1+ years of product management or relevant experience with one or more core product functions: conducting user research, collecting requirements, writing user stories, or delivering new capabilities to end users.

• 1+ year experience with membership or subscription services and DTC purchasing flows.

• Experience collaborating with and aligning cross-functional stakeholders.

• Clear communication skills in a variety of forums and styles (e.g. written, presentation)

• Excellent organization and prioritization skills

PREFERRED

• Familiarity with subscription lifecycle concepts (e.g. funnel optimization, renewal, cancellation, churn drivers)

• Exposure to agile product practices and iterative releases

• Experience contributing to reusable capabilities used by multiple teams or brands

• Experience coordinating with external vendors (e.g. ticketing, validation, release support)


Responsibilities:

POSITION OVERVIEW

The Associate Product Manager, Membership is responsible for specific user journeys in the membership flow (e.g. registration, subscription purchase, renewal, cancellation).

You’ll work cross-functionally with Marketing, Engineering, Design, Growth, and Customer Experience teams to optimize key lifecycle flows. You’ll partner with brand product teams to ship improvements quickly while building requirements and measurement designed to be reusable across brands.


JOB RESPONSIBILITIES

• Work cross-functionally to establish and optimize registration and subscription capabilities across brands

• Partner with engineering to ensure seamless integrations and user flows across our identity stack and product experiences

• Synthesize user needs, business goals, and data insights into clear product requirements

• Use experimentation, analytics, and qualitative feedback to inform decisions

• Write clear PRDs, user stories, and acceptance criteria

• Build and maintain a prioritized backlog of feature requests and enhancements

• Partner with vendors to advocate for bug fixes and feature improvements and ensure timely delivery

• Help define success metrics focused on conversion and churn reduction

• Communicate tradeoffs and progress to cross-functional stakeholders

Not Specified
Director of Box Office
✦ New
Salary not disclosed
New Orleans, LA 1 day ago

POSITION: Director of Box Office

LOCATION: New Orleans, LA

HOURS: Full-time including evenings, weekends, & holidays per show schedule

COMPENSATION: Negotiable, commensurate with experience


ABOUT THE POSITION

The Saenger Theatre, an ATG Entertainment venue, located in New Orleans is seeking a dynamic and experienced Director of Box Office to join our leadership team. Reporting to the General Manager, this individual will oversee all aspects of box office operations and strategy, ensuring efficient processes, accurate event builds, and top-tier customer service. The Director of Box Office plays a critical role in executing ticketing builds, driving sales, and collaborating with both internal teams and external partners to ensure a seamless experience for patrons and promoters alike.


KEY RESPONSIBILITIES

  • Lead day-to-day box office and ticketing operations with a focus on accuracy, efficiency, and exceptional customer service.
  • Manage and mentor one full-time Box Office Manager and a team of part-time ticket sellers to foster a high-performance, guest-focused culture.
  • Issue Event Audits and Ticketing Settlement Reports for all music, comedy, entertainment (MCE) events and serve as the primary ticketing liaison between the venue and Broadway Across America (BAA).
  • Execute timely and accurate event builds, including seating manifests, scaling maps, audits, holds/kills, discounts, presales, and dynamic pricing.
  • Adapt quickly to last-minute event changes and ticketing build adjustments, ensuring accuracy and timely updates in collaboration with internal teams, promoters, and ATG Central Ticketing.
  • Oversee ticket inventory management, including general availability, premium seating, and house/promoter/artist holds.
  • Ensure all customer-facing ticketing information is accurate and up to date across digital and physical platforms.
  • Serve as the primary liaison with ATG’s Central Ticketing Team to coordinate builds, sales strategies, and technical needs.
  • Collaborate with the General Manager and the Marketing department to develop and monitor ticket sales goals, revenue targets, and KPIs.
  • Analyze sales trends and reporting to identify sales opportunities and operational improvements; share insights with leadership.
  • Resolve customer service issues involving patrons, promoters, or artists with professionalism and care.
  • Support Front of House teams with ticketing-related guidance to ensure a seamless guest experience.
  • Collaborate across departments including General Management, Production, Facilities, and Food & Beverage to support event success.
  • Cultivate and maintain strong relationships with promoters, clients, and community partners.


EXPERIENCE and SKILLS

  • Minimum of 8 years of experience in the live entertainment or ticketing industry, including supervising box office staff and managing ticketing operations.
  • Proven ability to lead and motivate teams while delivering high-quality service in a fast-paced, deadline-driven environment, including nights, weekends, and holidays.
  • Brings confidence and clarity to decision-making, issue resolution, and representing the box office across departments, clients, promoter teams, and customers.
  • Understands the value of promoter and agent relationships and supports ticketing strategies that contribute to event success and client satisfaction.
  • Working knowledge of venue booking procedures and event life cycles from on-sale to show settlement.
  • Proficient with ticketing systems and platforms., especially AudienceView.
  • Analytical mindset with the ability to interpret ticket sales data, identify trends, and recommend data-informed strategies.
  • Detail-oriented, with excellent organizational and time management skills.
  • Experience with dynamic pricing models and revenue optimization tools.
  • Familiarity with ADA seating regulations and best practices for inclusive ticketing.
  • Professionalism, integrity, and a proactive, solution-oriented approach to challenges.
  • Proficiency in Microsoft Office (Word, Outlook, Excel).


COMPETENCIES

  • Leadership & Team Management
  • Strategic Thinking
  • Attention to Detail
  • Communication & Collaboration
  • Time Management
  • Flexibility & Adaptability
  • Data-Driven Decision Making


BENEFITS

  • Medical, Dental and Vision Insurance
  • 401k Match
  • Paid Vacation & Holidays


ATG Entertainment: Passion Behind Performance

ATG Entertainment is a world leader in live entertainment. Our portfolio of venues includes historic theatres, studio theatres, cinemas, conference spaces, and modern live music arenas. ATG Entertainment own, operate or program 64 of the world’s most iconic venues across the UK, the US and Germany entertaining over 18 million audience members each year.

Through our in-house Production companies and working closely with top producers and promoters ATG presents over 15,000 live performances annually, including Cabaret at the Kit Kat Club, Stranger Things: The First Shadow, Moulin Rouge, The Lion King, Harry Potter and the Cursed Child and Starlight Express as well as popular music and comedy shows.


ATG also owns a leading ticketing platform processing more than 18 million tickets each year for musicals, plays, concerts, comedy shows and a variety of other live events. attracts more than 40 million unique visitors annually. Headquartered in London and Woking, the company also has offices in New York and Cologne.


ATG Entertainment IDEA Mission Statement


At ATG Entertainment, our commitment to inclusion, diversity, equity and access (IDEA) is reflected in our IDEA mission statement: A stage for everyone.

Our stages are a platform for compelling stories – stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We are committed to strengthening the sense of belonging by ensuring diversity and equity in everything we do. We strive to make our venues beacons of these ideals in our communities. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture, one in which everyone can bring their authentic selves, and everyone feels they belong.


At ATG Entertainment, we provide a stage for everyone.

Not Specified
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