Carshield Warranty Plans Jobs in Usa
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Warranty Manager
Position Overview
The Warranty Manager leads the company’s end-to-end warranty strategy and execution, ensuring strong financial control, rapid issue resolution, and continuous product improvement. This role is responsible for managing warranty cost performance, reserves, and accruals while driving root cause investigations and corrective actions based on field data.
Partnering cross-functionally with Engineering, Quality, Manufacturing, Supply Chain, and Service, the Warranty Manager translates real-world product performance into actionable improvements that enhance reliability, customer satisfaction, and profitability. This position plays a critical role in protecting the brand, strengthening customer relationships, and improving lifecycle product quality.
Key Responsibilities
- Own and manage the company’s warranty program, including policies, processes, and performance metrics
- Monitor and control warranty budgets, accruals, and reserves to ensure financial accuracy and predictability
- Analyze field data, claims trends, and failure patterns to identify systemic issues
- Lead structured root cause investigations using proven corrective action methodologies (8D, RCA, FMEA, etc.)
- Partner with Engineering and Manufacturing to implement corrective and preventive actions
- Collaborate with Supply Chain and suppliers to address component-level failures
- Support customer-facing teams in resolving escalated warranty claims and field quality concerns
- Develop reporting dashboards and KPIs to provide executive visibility into warranty performance
- Drive continuous improvement initiatives to reduce warranty costs and improve product reliability
Qualifications
- Bachelor’s degree in Engineering, Business, or related field (Master’s preferred)
- 7+ years of experience in warranty, service, quality, or product support within commercial vehicles, heavy equipment, or industrial manufacturing environments
- Proven experience managing warranty budgets, reserves, and accrual forecasting
- Strong understanding of failure analysis, root cause investigation, and corrective action methodologies
- Experience working cross-functionally in a production or manufacturing environment
- Excellent analytical skills with the ability to interpret complex field data
- Strong communication and leadership skills with the ability to influence cross-functional teams
BUILT TO CONNECT
At Astec, we believe in the power of connection and the importance of building long-lasting relationships with our employees, customers and the communities we call home. With a team more than 4,000 strong, our employees are our #1 advantage. We invest in skills training and provide opportunities for career development to help you grow along with the business. We offer programs that support physical safety, as well as benefits and resources to enhance total health and wellbeing, so you can be your best at work and at home.
Our equipment is used to build the roads and infrastructure that connects us to each other and to the goods and services we use. We are an industry leader known for delivering innovative solutions that create value for our customers. As our industry evolves, we are using new technology and data like never before.
We’re looking for creative problem solvers to build the future with us. Connect with us today and build your career at Astec.
LOCATION: This position will be located at our headquarters in Chattanooga, TN. Corporate relocation assistance is available.
ABOUT THE POSITION
Responsible for directing and supporting warranty administration, warranty analysis, problem resolution, and product improvement programs for all Astec Industries – Infrastructure Solutions Group products.
Deliverables & Responsibilities
- Oversee the organization, management, & daily operations of the warranty functions.
- Monitor and review in-process claims to ensure claims are being addressed and resolved.
- Administer and enforce all warranty polices.
- Continuously seek ways to improve the customer experience.
- Develop and track performance metrics.
- Establish and continually improve warranty claim processing and adjudication processes
- Leverage warranty analysis to identify, implement, and manage tools, applications, and processes to clearly identify trends and patterns in data. Ensure information is properly visualized and communicated to divisional stakeholders for resolution.
- Lead activities associated with Problem Recognition processes, including administering the Non-Conforming and Corrective Action (NCCA) system, Corrective Action Request (CAR) creation, administration, and reporting.
- Establish, administer, and clearly communicate standard and extended warranty policy. Monitor competitor’s offerings and with Senior Leadership Team guidance adjust as required.
- Develop and champion processes to leverage analysis of various data streams with the outcome of establishing specific Product Improvement Programs intended to improve the customer experience.
- Lead, develop, and administer Returned Goods Analysis (RGA) processes.
To be successful in this role, your experience and competencies are:
- Bachelor’s degree in Mathematics, Physics, Engineering, Business, Computer Science, or applicable field
- Five (5) years supervisory or managerial experience
- Knowledge of customer and product support fundamentals and processes
- Proven track record of successfully managing warranty operations and processes across an organization.
- Demonstrated business results through the collection, dissemination, and analysis of large amounts of data.
- Ability to learn and teach complex mathematical and statistical concepts.
- Strong interpersonal, communication and presentation skills
- Ability to manage conflict and resolve issues in the most positive fashion for all parties concerned.
- Ability to identify problems or potential problems at both a strategic and functional level and make or recommend decisions to resolve the same.
- Projects strong leadership skills
- Excellent organization and time-management skills
- Willingness to accept responsibility and take on new challenges.
- Ability to influence others via communication to get desired results.
- Ability to communicate effectively across cultures.
- Ability to adapt communication style to meet need of the audience.
- Ability to effectively present highly complex information in small or large group situations
Supervisor and Leadership Expectations
Is responsible for the overall direction, coordination, and evaluation of Department. Directly or indirectly manages one (1) to fifteen (15) supervisory and non-supervisory employees to include but not limited to Project Managers, Warranty Analysts, Claim Processors, Returned Goods Clerks, and Reliability Analysts. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems in compliance with any applicable employment law guidelines and upon consultation with the Sr Director of Quality and/or Director of Human Resources if necessary.
Our Culture and Values
Employees that become part of Astec embody the values below throughout their work.
- Continuous devotion to meeting the needs of our customers
- Honesty and integrity in all aspects of business
- Respect for all individuals
- Preserving entrepreneurial spirit and innovation
- Safety, quality and productivity as means to ensure success
EQUAL OPPORTUNITY EMPLOYER
As an Equal Opportunity Employer, Astec does not discriminate on the basis of race, creed, color, religion, gender (sex), sexual orientation, gender identity, marital status, national origin, ancestry, age, disability, citizenship status, a person’s veteran status or any other characteristic protected by law or executive order.
Customer Care & Warranty Manager (Residential Construction)
Bay Area (Hybrid - 3-days a week)
$115,000 – $135,000 + Benefits + Future Equity + Career Progression
Are you a Customer Care or Warranty professional from a residential construction or homebuilding background looking for one of the most exciting opportunities in the housing industry?
This is a career-defining position with a company led by visionary leadership, backed by major investment, and entering a period of huge national growth. You’ll take ownership of building and scaling a best-in-class warranty and customer care function, ensuring homeowners receive exceptional support after their homes are delivered.
You will be responsible for implementing systems, processes, and a contractor network that allows the company to respond quickly and effectively to homeowner requests. This includes managing incoming service tickets, coordinating maintenance and repair work, and ensuring issues are resolved efficiently during the warranty period.
Working closely with leadership and operations teams, you will play a key role in developing a scalable customer care function as the business expands nationally.
With significant growth planned, this position offers outstanding progression opportunities into senior leadership roles in the future.
This is a rare opportunity to join a company on a transformational growth journey, with massive upside potential for the right individual.
The Role:
- Lead and develop the company’s warranty and customer care function across delivered homes
- Implement and manage a ticketing and response system for homeowner service requests
- Coordinate maintenance and repair work within customers’ homes during the warranty period
- Schedule and manage contractors and service partners to ensure work is completed efficiently
- Build and develop a scalable service response network to support rapid company growth
- Work closely with leadership to improve systems, processes, and customer experience
The Person:
- Experience in customer care, warranty, or post-construction services within residential construction or homebuilding
- Strong understanding of residential construction defects, maintenance, and repair coordination
- Experience managing service requests and scheduling warranty or repair work
- Ambitious and motivated by progression into future leadership roles
Why Join:
- One of the most exciting opportunities in the modular housing industry
- Exceptional leadership team with a clear national growth strategy
- Huge progression potential into management and Director-level roles
- Competitive base salary with benefits and long-term career upside
To apply for this role or to be considered for further positions, please click “Apply Now” or contact Sam Mount at Rise Technical Recruitment.
This vacancy is being advertised by Rise Technical Recruitment Ltd. The services of Rise Technical Recruitment Ltd are those of an Employment Agency.
Rise Technical Recruitment Ltd regrets to inform that our client can only accept applications from candidates who have a valid legal permit or right to work in the USA. Candidates who do not have this right or permit, or are pending an application, should not apply as your details will not be processed.
Fraza is seeking a highly motivated Warranty & Claims Administrator to own the end-to-end management of OEM, battery/charger, and goodwill claims across our Michigan operations. In this critical role, you ensure accurate claims, compliance with OEM standards, and timely financial recovery, directly impacting company revenue, operational efficiency, and customer satisfaction. You’ll serve as the primary liaison with OEMs, factories, and warranty-capable vendors while partnering closely with service, parts, sales, accounting, and branch leadership to prevent warranty leakage, resolve disputes, and drive continuous process improvements.
Key Responsibilities:
- Manage end-to-end claim processes, including submission, reconciliation, and financial recovery.
- Ensure claims are accurate, compliant, and supported with complete documentation.
- Handle OEM communications, denials, short-pays, and chargebacks professionally, escalating and disputing as needed.
- Approve write-offs/credits within delegated authority limits.
- Track KPIs, monitor backlog, and provide actionable updates to leadership.
- Train and coach internal teams to improve claim quality and prevent recurring issues.
Qualifications:
- Bachelor’s degree in business administration, operations, finance, or related field preferred; equivalent experience considered.
- 3–5 years in OEM warranty administration, claims management, service operations, or similar roles (material handling, automotive, heavy equipment, industrial service, or comparable OEM environments preferred).
- Proven success managing denials, short-pays, and chargebacks, driving disputes to resolution.
- Experience with ERP/service systems and OEM warranty portals; proficient in MS Office Suite (Excel required).
- Highly organized, quality-focused, and able to manage multiple priorities independently.
Warranty & Cost Recovery Analyst
Bergen County, NJ | $60–80K | Onsite
Ready to step into a high visibility role where your Excel skills actually matter? Our client needs someone who can own Cost Recovery and support Warranty—not the other way around. If you love digging into data, finding money on the table, and keeping vendors honest, keep reading.
What You’ll Do
- Drive Cost Recovery efforts (your main focus—about 60–70%).
- Pull, analyze, and present data using pivot tables, VLOOKUPs, charts, and graphs.
- Build and refine reports for leadership.
- Manage vendor and customer follow up to resolve disputes.
- Support the Warranty team as needed on claims, documentation, and coverage decisions.
- Communicate professionally across all levels—from production staff to VPs.
What You Bring
- Strong Excel skills (non negotiable).
- Experience in Cost Recovery, Warranty, Claims, or Customer Service with financial follow up.
- Ability to write clean reports and explain the story behind the numbers.
- Comfortable working independently and jumping into complex issues.
- Microsoft 365 experience.
- Bonus: SAP, aviation or automotive industry experience
Why This Role
- You’ll be joining a department that’s growing—not stagnant.
- Leadership wants someone who’ll make this a long term career move.
- Real room to expand, own processes, and elevate the function.
- OT available case by case.
Schedule
- 8:30 AM–5:00 PM
The client offers medical, dental, vision, HSA, FSA, 401K, 15 days of PTO to start, 6 sick days, and 16 company paid holidays!!!
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance
Position Overview
The RN Clinical Manager works under the direction and guidance of the Branch Administrator to provide supervision of all clinical staff working with high medical acuity clients and/or clients receiving extended non‐licensed support services. This leader is responsible to provide staff orientation and ensure competence as a Preceptor and or ensure RN Case Manager/Preceptor resources are in place. Ensures that services are delivered according to licensing guidelines, professional medical standards and agency policies and procedures.
Physical Location: Hibbing, MN
Essential Job Functions:
• Plans, develops, and manages the clinical programs, services, activities, and employees of the agency consistent with company policy and regional management directives.
• Assists with the oversight of the agency’s growth related to home care.
• Serves as the clinical expert and assists with the operational and financial management of the agency.
• Investigate and take appropriate actions on client/consumer complaints.
• Participate in the recruiting, hiring, and identifying the training needs of clinical staff
• Evaluates programs and services regularly to identify opportunities for improvement.
• Conducts regular client home visits to ensure quality of care and performs home visits as needed.
• Ensures client compliance with federal/state regulations through policy and procedure administration to staff.
• Supervises all clinical staff (RN/LPN/CNA) and perform annual employee evaluations for all clinical staff.
• Responsible for overseeing case management to ensure services that are financially sound.
• Manage caseload as needed for client coverage.
Aveanna Healthcare Offers:
• 401(k) with match
• Health, Dental and Vision Benefits for employees at 30+ hours
• Tuition Discounts and Reimbursement
• PTO, Sick Time, and Paid Holidays
Requirements:
• Registered Nurse licensure in the state of practice.
• Obtain and maintain active CPR per agency policy.
Preferred:
Bachelor’s degree preferred
• Medicare Skilled Nursing experience and a basic understanding of OASIS
• 3+ years RN experience in a healthcare setting (home health preferred)
HHH
As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.
Notice for Job Applicants Residing in California
Notice for Job Applicants Residing in Florida
The Registered Nurse is responsible for providing and documenting skilled nursing care in accordance with the developed care plan and physicians’ orders for each individual patient while adhering to confidentiality standards and professional boundaries at all times.
* Must have a WI RN license *
Essential Job Functions:
- Develop a plan of care through physician orders, client input, and nursing assessment to include medical interventions and measurable goals and outcomes.
- Educate clients and their family members based on client’s specific needs.
- Properly orient and train primary caregivers to ensure the most optimal functioning level for each client.
- Coordinate the continuum of hands on client care through documentation and timely communication with the client's physician and other caregivers.
- Provide care in patients home using a variety of skills such as phone triage, patient education, observation/assessment, wound care, infusions, catheter care, PICC line dressing changes etc.
Why Join Our Team?
- Our clinical team is a family of clinicians who work together to meet the needs of each patient
- From Social Media spotlights on employees, to bonuses, contests, promotions, etc. – Aveanna boasts an environment that appreciates and rewards its’ staff.
- Nationwide career opportunities where our leaders encourage advancements
- Our clinicians enjoy the flexibility of getting to build rapport with patients to produce the best clinical outcomes
- We know that our clinicians make or break the organization’s success
- We work with new grads that want to make a difference in patient’s lives
Requirements:
- An active RN License in the state of application
- Valid CPR certification
- Valid Driver license
Preferred:
- Medicare Skilled Nursing experience
- Basic understanding of Oasis
- 1-year RN experience in a health care setting
HHH
As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.
Notice for Job Applicants Residing in California
Notice for Job Applicants Residing in Florida
The RN Service Coordinator-RN (RN-SC) contributes to the Long Term Services and Supports (LTSS) service coordination process by performing activities within the scope of licensure; provides supervision and direction to staff participating in Member’s cases following applicable state law and contract; develops, monitors, evaluates, and revises the Members’ care plans to meet Member’s needs, to optimize health care across the care continuum to enhance the Member's well-being, independence, integration in the community, and potential for productivity. The RN-SC conducts a holistic assessment of the Member's dynamics, needs, and preferences while providing education and health-related information to the Member, the Member’s Legal Authorized Representative (LAR), and the Member’s Support Network. Responsible for the coordination of STAR+PLUS Members' covered and non-capitated services, including acute and LTSS, while meeting the Member's physical, behavioral, functional, and psychosocial needs. Complies with policies, procedures, and protocols for establishing and maintaining good working relationships with co-workers, employees, patients, and guests.
EDUCATION/EXPERIENCE
Graduation from an accredited school of professional nursing or social work is required. BSN is preferred. Four (4) recent years of clinical experience preferred, which may include service coordination, case management, quality management, or managed care experience. Working knowledge of HMO standards, LTSS, and NCQA standards is preferred. Knowledge of Medicare and Medicaid HMO experience is preferred. Experience in meeting the needs of vulnerable populations who have chronic or complex conditions is required. Bilingual, English/Spanish, is preferred.
LICENSURE/ CERTIFICATION
A current, unrestricted license to practice professional nursing issued by the State of Texas is required. RUG Certification is required and must be obtained within 30 days of employment for all RN candidates.
Assists Community First Health Plan (CFHP) members regain optimum health or improved functional capacity by ensuring that members have access to all of the health care services they need in the most efficient and effective manner possible. Responsibilities include but are not limited to overseeing the allocation of resources, cost and quality of health care for members; coordinating care between the primary care physician, community resources, family and member; coordinating care across the health care continuum while monitoring and managing benefit utilization; and, collaborating with multi-disciplinary health care team members in identifying the educational and discharge needs of members.
EDUCATION/EXPERIENCE
Registered Nurse (RN) is required. Bachelor of Science in Nursing (BSN) or Master’s degree is preferred. Minimum three (3) years nursing, acute care, quality management or managed care experience is required. Basic knowledge of Medicaid, Medicare, community resources and alternate funding programs is desired. Knowledge of InterQual screening criteria as well as DRG, ICD and CPT coding is preferred.
LICENSURE/CERTIFICATION
Current licensure as a Registered Nurse with the Texas State Board of Nurse Examiners is required. Current certification from an appropriate professional agency, such as Case Management Society, is preferred.
The RN Service Coordinator-RN (RN-SC) contributes to the Long Term Services and Supports (LTSS) service coordination process by performing activities within the scope of licensure; provides supervision and direction to staff participating in Member’s cases following applicable state law and contract; develops, monitors, evaluates, and revises the Members’ care plans to meet Member’s needs, to optimize health care across the care continuum to enhance the Member's well-being, independence, integration in the community, and potential for productivity. The RN-SC conducts a holistic assessment of the Member's dynamics, needs, and preferences while providing education and health-related information to the Member, the Member’s Legal Authorized Representative (LAR), and the Member’s Support Network. Responsible for the coordination of STAR+PLUS Members' covered and non-capitated services, including acute and LTSS, while meeting the Member's physical, behavioral, functional, and psychosocial needs. Complies with policies, procedures, and protocols for establishing and maintaining good working relationships with co-workers, employees, patients, and guests.
EDUCATION/EXPERIENCE
Graduation from an accredited school of professional nursing or social work is required. BSN is preferred. Four (4) recent years of clinical experience preferred, which may include service coordination, case management, quality management, or managed care experience. Working knowledge of HMO standards, LTSS, and NCQA standards is preferred. Knowledge of Medicare and Medicaid HMO experience is preferred. Experience in meeting the needs of vulnerable populations who have chronic or complex conditions is required. Bilingual, English/Spanish, is preferred.
LICENSURE/ CERTIFICATION
A current, unrestricted license to practice professional nursing issued by the State of Texas is required. RUG Certification is required and must be obtained within 30 days of employment for all RN candidates.
