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Operations Manager

Hospitality & Events

Potomac Hospitality Group   |   Bowie, MD

Full Time  | Up to 20% Performance Bonus  |  Full Benefits  |  Path to Director of Operations

At Potomac Hospitality Group, the Operations Manager is the connective tissue of the entire company. You are the person who keeps our compliance airtight, our platforms current, our vendors coordinated, our team supported, and our communications flowing — across a growing hospitality management company that serves everyone from government agencies to film production companies to embassy dining rooms.

This is a role for someone who has seen how hospitality operations work from the inside — whether in a hotel, a catering company, a restaurant group, or a food service organization — and is ready to own a function, not just support one.

And for the right person, this role has a clear, defined path to Director of Operations within two years. We are building something at PHG, and we want the person who runs our operations to grow with us.

  Come in as Operations Manager. Build toward Director of Operations. Grow with PHG.  

ABOUT POTOMAC HOSPITALITY GROUP

Potomac Hospitality Group is a full-service hospitality management company with over 10 years of experience delivering exceptional food and hospitality experiences across the Metro DC region and beyond. We serve corporate clients, government agencies, educational institutions, film and production companies, and private clients.

We operate across three lanes: high-end offsite event catering, institutional food service, and our restaurant subsidiary. Our events range from intimate private dinners to 400-person galas to craft services on film sets. Our clients include some of the most recognized names in government, business, and culture.

We are a growing company with 43 team members, a full benefits package, and a leadership team that invests in the people who invest in us.

Connecting people. Creating impact. One extraordinary experience at a time.

WHO WE’RE LOOKING FOR

You have worked in hospitality, food service, or events long enough to understand how operations actually work — the systems, the pace, the compliance requirements, the vendor relationships, and the detail that separates a smooth event from a chaotic one.

You are not looking for a job where someone tells you what to do every day. You are looking for a role where you own something, build something, and grow into something bigger.

Your Background Likely Looks Like One of These

• Hotel operations, catering sales coordination, or banquet/event administration — you know the rhythm of event-driven work and you’ve managed the operational details that make events run
• Restaurant group or multi-unit food service operations — you’ve managed scheduling, vendor relationships, compliance, and team communications across a fast-moving operation
• Hospitality management graduate with 3–5 years of operational experience — you studied the industry and have been building real-world skills since
• Food service operations coordinator with institutional or government contract experience — you understand compliance, documentation, and multi-stakeholder communication

Regardless of Background, You Are

• An owner, not a supporter — your responsibilities are yours completely and you treat them that way
• A finisher — tasks get closed completely and correctly, every time
• Systems-minded — you build processes that work and maintain them without being asked
• Tech-comfortable — you learn platforms quickly and manage data with accuracy
• Warm and professional — you communicate clearly with everyone from team members to vendors to leadership
• Ready to grow — you are not looking for a ceiling, you are looking for a runway

WHAT YOU’LL OWN

Platform & Menu Management

PHG operates across five platforms simultaneously. You own the accuracy and currency of all of them.

• Manage and update menu data across Tripleseat, Toast, 7Shifts, and the PHG website
• Ensure menu changes, pricing updates, and event-specific content are reflected accurately and promptly across all systems
• Coordinate with culinary and events leadership to capture updates in real time
• Serve as the internal point of contact for platform issues and resolutions

Operations & Communications

• Coordinate internal communications between leadership and team members across all PHG operations
• Manage external communications with vendors, partners, and operational contacts
• Support executive leadership with scheduling, correspondence, and day-to-day operational needs
• Ensure information flows clearly, accurately, and on time across the organization

Vendor Coordination

• Manage day-to-day relationships with vendors, suppliers, and service providers
• Track vendor contracts, agreements, and renewal timelines
• Coordinate ordering, delivery, and vendor communications in support of event and operational needs

Compliance & Licensing

• Own PHG’s master compliance calendar — all licenses, permits, certifications, and insurance renewals
• Manage business licenses and permits across Maryland and DC
• Track and renew health permits, catering permits, ServSafe certifications, and regulatory registrations
• Manage annual memberships and vendor registrations
• Coordinate business insurance policies including vehicle, workers’ comp, and umbrella coverage

HR & Team Support

• Manage job postings, resume screening, interview scheduling, and candidate communications
• Lead onboarding for new team members — system access, welcome materials, and orientation
• Maintain employee records and HR documentation in ADP
• Support performance evaluation processes, incident reporting, and offboarding procedures
• Coordinate team engagement activities and employee recognition initiatives

Event Operations Support

• Support scheduling and administrative coordination for catering and hospitality events
• Ensure event documentation, contracts, and permits are organized and compliant
• Coordinate internal communications between leadership, kitchen, and event teams

YOUR GROWTH PATH

This role is designed to evolve. For the right person — someone who demonstrates ownership, operational excellence, and leadership over time — the Operations Manager position has a defined path to Director of Operations within two years.

As Director of Operations, you will move from owning the administrative and compliance infrastructure to overseeing the full operational strategy of PHG — people, systems, vendor relationships, and the operational backbone that supports every lane of the business.

We are not looking for someone to fill a seat. We are looking for someone ready to help lead where PHG goes next.

PREFERRED EXPERIENCE & QUALIFICATIONS

• 3–5 years of experience in hospitality operations, hotel administration, catering coordination, restaurant group operations, or food service management
• Demonstrated ability to manage multiple operational responsibilities simultaneously without dropping details
• Experience with platforms such as Tripleseat, Toast, 7Shifts, ADP, or similar hospitality and HR systems
• Strong written and verbal communication skills — you communicate clearly with everyone from kitchen staff to executive leadership
• Undergraduate degree in hospitality management, business, or a related field preferred — equivalent experience considered
• Familiarity with food service compliance, licensing, or permit management a strong advantage
• Must be able to pass a Level II background check

COMPENSATION & BENEFITS

• Competitive Salary
• Up to 20% performance bonus
• Medical, Vision, and Dental Insurance
• 401(k) Retirement Plan
• Life Insurance
• Short-Term Disability
• Employee Assistance Program (EAP)
• Professional development and leadership growth opportunities
• A defined path to Director of Operations for the right candidate
• A company that measures success by the growth of its people
• Support performance evaluation processes, incident reporting, and offboarding procedures
• Coordinate team engagement activities, leadership retreats, and employee recognition initiatives
• Support employee benefits programs and wellness initiatives

Assistant Operations Manager — Housekeeping Focus

Nashville, TN | Full-Time (9:00 AM–6:00 PM, plus as needed) | Reports to: Operations Manager

Are you a hotel housekeeping supervisor or manager ready to step into broader operations? At Humming Host, we’re seeking an ambitious, process-driven, people-loving Assistant Operations Manager with strong housekeeping experience to support day-to-day operations across our portfolio.

Your primary mission: assist the Operations Manager while supervising housekeeping, maintenance vendors, and inventory to ensure hotel-level standards and smooth, on-time turnovers.

About Humming Host

Humming Host manages a growing portfolio of 50+ design-forward, high-end short-term rentals in Nashville, TN, serving families, groups, and corporate travelers. Founded in 2021 by hospitality professional Melissa Dorange (with experience in Michelin-starred kitchens and lifestyle brands like Mama Shelter, The Hoxton, and 1Hotels), we bring hotel-grade service to an innovative, ever-evolving industry.

Our tight-knit team of 8, spread across Nashville and the Philippines, is driven by efficiency, guest satisfaction, and hospitality with heart. Our vision? To become “the Four Seasons of short-term rentals.”

Ideal Candidate

You’re a current or former hotel housekeeping supervisor/manager with 4+ years of leadership experience and a passion for quality, systems, and people. You’re ready to broaden your scope beyond housekeeping into vendor management, inventory, and day-to-day operations.

We also welcome candidates with short-term rental management experience, especially well versed in addressing all kind of maintenance issues (technology, plumbing, electricity, or small repairs that can be fixed during an inspection)

You are:

• Housekeeping-strong → You know five-star standards and how to deliver them at scale.
• Maintenance -strong → You are resourceful when it comes to small repairs & coordination with a vendor
• Career-driven & ambitious → You see this role as a launchpad toward Operations leadership.
• Leadership-oriented → You’ve coached and motivated teams to exceptional results.
• Process-driven & detail-obsessed → Organization and flawless execution are your default.
• Reliable → you understand the urgency of each issue and address proactively. You don't leave an issue open without closing the loop
• Collaborative & people-first → You build strong relationships with vendors and teammates.
• Available on weekends → most departures are on Sunday which is our busiest day

This Role Is Not For You If…

This position requires a hands-on, guest-focused problem-solver. It’s not the right fit if:

• You do not have operations experience
• You do have any management experience
• You prefer to sit behind a desk and focus only on administrative tasks.
• You don’t have a strong eye for detail.
• You don’t enjoy being hands-on or inspecting properties by yourself.
• You don’t feel confident coaching or guiding a team of housekeepers/maintenance.
• You aren’t guest-centric or motivated by creating great guest experiences.
• You avoid digging into issues to understand them fully and resolve them permanently.
• You rely on being told exactly what to do instead of being ressourceful.

Your Role & Responsibilities

Operational Support (Daily Focus)

• Assist the Operations Manager in day-to-day tasks and decision-making.
• Manage and coordinate third-party housekeeping and maintenance providers.
• Conduct property inspections; ensure standards are met before check-in.
• Handle early check-ins/late checkouts: approvals, prep, and coordination.
• Oversee turnover readiness: post-checkout prep and pre-arrival inspection.
• Restock owner closets and maintain inventory across the portfolio.
• Meet vendors on site to coordinate and resolve maintenance issues.
• Supervise all maintenance, cleaning, and inventory workflows; escalate issues you cannot resolve or items that involve owner responsibility over $400 to the Operations Manager.
• Partner with and direct an Operations Coordinator who supports back office tasks (scheduling vendor appointments, generating codes, invoicing, documentation, etc.).
• Inventory management to ensure the supply room is always stocked
• Make and deliver welcome gifts for VIP guests
• Occasionally assist guests on-site
• Participate in the daily scrum at 9:30 AM

Standards, Systems & Communication

• Maintain hotel-level cleaning standards and consistency across properties.
• Keep storage spaces organized and property supplies stocked.
• Communicate promptly and clearly with vendors, guests (as needed), and internal teams.
• Contribute to SOP improvements that make our processes scalable and repeatable.

Tools & Systems You’ll Use

• Breezeway → Maintenance & housekeeping management
• Guesty → PMS & channel manager
• Slack → Internal communication
• Trello → Project management
• Google Workspace → Sheets, Docs, and more

What Success Looks Like

• Turnovers are timely, consistent, and meet hotel-level standards.
• Third-party vendors are well-coordinated, responsive, and cost-effective.
• Inventory and owner closets are accurate, organized, and proactively replenished.
• Issues are resolved quickly; appropriate escalations to the Operations Manager happen on time (especially owner-billable items).
• Guest satisfaction improves through fewer defects and smoother stays.
• You gain the cross-functional experience to step confidently toward senior operations roles.

Compensation & Perks

• Competitive salary → $55,000–$65,000 (based on experience)
• $200 monthly gas stipend
• 401(k) after 6 months
• Financial advisory sessions
• 10 days PTO + flexible scheduling
• Quarterly staycations in our Nashville luxury homes — see hospitality from the guest perspective

How to Apply

If you’re ready to bring hotel-level rigor to day-to-day operations and grow your career in multi-property hospitality, we’d love to hear from you.

Send your resume and a short note about why you’re a great fit to

• Lead and coach the Deposit Operations team by setting clear goals, conducting performance reviews, managing staffing needs, hiring and onboarding talent, and addressing performance issues in a timely manner.
• Conduct ongoing one-on-one coaching sessions and participate in leadership development opportunities.
• Oversee end-to-end deposit operations, including cash management and all deposit products (checking, savings, CDs, IRAs, EFT, HSAs, Safe Deposit Boxes, ACH, wires, and cash management processes).
• Ensure compliance with federal and state regulatory guidelines while achieving satisfactory audits and compliance reviews.
• Implement process improvements, cost-saving initiatives, and workload prioritization across the department.
• Provide training to ensure effective task completion and recommend updates or restructuring to optimize services.
• Manage and support system upgrades, new product implementations, and scalable processes in partnership with internal teams.
• Serve as project representative to test, train, and validate new products and services, including collaboration with Fiserv on spec changes.
• Verify data before and after bank-initiated projects and support merger-related tasks as assigned.
• Act as a liaison between Deposit Operations and other internal departments by participating in meetings, providing guidance, and evaluating risk relative to controls.
• Contribute to corporate goals by ensuring procedures align with policies, completing ongoing risk assessments, managing controls, and meeting financial performance targets.
• Validate invoices and reconcile against pricing contracts.
• Determine and maintain appropriate staffing levels within the department.
• Maintain integrity of deposit-related data, participate in IT Steering Committee activities, approve system changes, and ensure appropriate user access controls.
• Support fraud event administration by providing deposit operations expertise for both prevention and response.
• Assist the Director of Operations in developing and executing the Deposit Operations strategic plan, including goals, policies, compliance priorities, and eCommerce initiatives.
• Prepare routine reports on financial performance, quality, customer service, operational efficiency, and SLA/KPI achievement for senior leadership.
  
  

• Bachelor’s degree or equivalent progressive experience.
• 5–8 years of experience in deposit operations.
• At least 2 years of leadership experience.
• Demonstrated ability to manage teams, oversee compliance-driven processes, and support operations in a financial institution.
  
  

• 8–12 years of experience in deposit operations.
• At least 4 years of leadership experience.
• Accredited ACH Professional (AAP) certification.
  
  

Director of Finance & Operations

Job Summary

At Ivy Hill Prep, strong operations and financial stewardship enable academic excellence. The Director of Operations & Finance is a strategic partner to the Head of School and a core member of the Leadership Team. This role leads all non-instructional functions; including operations, finance, compliance, enrollment, facilities, safety, IT, and vendor management.

The Director of Operations & Finance designs and executes systems that ensure efficiency, transparency, and sustainability, allowing instructional leaders to focus on teaching and learning. Grounded in Ivy Hill Prep’s LEAGUE values, this leader builds a culture of accountability, urgency, and continuous improvement.

Reporting Structure: This role reports directly to the Head of School and provides strategic oversight of the school’s operations and administrative functions. The Director of Finance & Operations supervises the Operations Manager, who in turn manages a team of Operations Associates, ensuring clear lines of accountability, effective team management, and efficient execution of day-to-day operational responsibilities.

Key Responsibilities

1. Strategic Leadership & Organizational Effectiveness

• Serve as a strategic partner to the Head of School in driving schoolwide priorities, long-term sustainability, and organizational performance.
• Establish and monitor key performance indicators across operations, finance, enrollment, and compliance.
• Lead cross-functional initiatives that strengthen systems, reduce inefficiencies, and support academic outcomes.
• Build strong alignment and communication between instructional and operational teams.
• Design, implement, and continuously improve operational systems that drive efficiency, accountability, and sustainability across the school.

2. Financial Management & Sustainability

• Lead development, monitoring, and execution of the school’s annual budget in partnership with the Head of School and back-office provider.
• Monitor financial performance, cash flow, and variances to ensure fiscal responsibility and long-term sustainability.
• Oversee purchasing, expense tracking, and internal controls.
• Develop multi-year financial projections and support strategic planning.
• Support the school’s development and fundraising efforts, including grant writing and participation in the application development process, coordination of donor engagement activities, preparation of materials, grant reporting, and the operational execution of fundraising initiatives.
• Prepare financial reports for the Board and Finance Committee and support audit processes.
• Partner with leadership to align resources with academic and enrollment priorities.

3. Operations, Compliance & Risk Management

• Ensure full compliance with charter, NYSED, Department of Health, and all other regulatory requirements.
• Maintain compliance calendars, documentation systems, and monitoring processes.
• Lead oversight of facilities, safety, emergency preparedness, transportation, food service, and technology systems, ensuring compliance with all regulatory and operational requirements.
• Manage the implementation and ongoing maintenance of the school’s technology program, including infrastructure, device management, and coordination with external IT partners.
• Lead vendor selection, contract negotiation, and performance management to ensure high-quality services and cost efficiency.
• Lead preparation for regulatory audits, site visits, and monitoring reviews.
• Establish systems to mitigate operational and financial risk.
• Oversee facility planning, maintenance, and capital improvements to ensure a safe, compliant, and well-functioning learning environment.

4. Enrollment, Community & External Partnerships

• Lead marketing, enrollment, outreach, and retention strategy to meet student targets
• Monitor enrollment data and trends to inform recruitment and marketing efforts.
• Build and sustain partnerships with community organizations and stakeholders.
• Represent the school with families, partners, and external audiences as needed.

Qualifications

• Strong alignment with Ivy Hill Prep’s mission and LEAGUE values.
• Demonstrated experience in operations, finance, and compliance leadership.
• Three to five years of experience in operations and finance preferred
• Proven ability to manage complex systems, teams, and priorities.
• Strong financial acumen and data analysis skills.
• Excellent communication and stakeholder management.
• Experience in charter schools strongly preferred.
• Bachelor’s degree required; advanced degree preferred.

Salary & Benefits

Ivy Hill Prep offers a competitive salary, comprehensive benefits, and extensive professional development opportunities. Staff are equipped with the tools and resources needed to succeed. $115,000 - $125,00.

Commitment to Diversity

Ivy Hill Prep is an equal opportunity employer and does not discriminate based on race, religion, gender, sexual orientation, national origin, disability, or veteran status.

Apply Now!

Please send a resume to

ABOUT THE JOB

Ready to join a fun, fast-growing athleisure brand? GOAT USA is seeking a dynamic Retail Operations Manager to drive operational excellence across our retail store network. This role is responsible for developing and implementing standardized processes, leading cross-functional initiatives, and optimizing daily store operations to ensure efficiency, consistency, and profitability company-wide.

Reporting directly to the VP of Operations, you will oversee all operational aspects of new store openings from build-out through launch, while also supporting and improving processes across existing locations. You’ll collaborate closely with Retail, Logistics, and Corporate teams, manage key vendor relationships and operating expenses, and lead initiatives focused on automation, systems integration, and productivity enhancements to support the continued growth and success of GOAT USA.

Job Title

Retail Operations Manager

Job Purpose

The Retail Operations Manager will drive operational excellence across the retail store network by developing standardized processes, leading cross-functional initiatives, and optimizing day-to-day execution. This role is responsible for improving efficiency, managing vendor relationships and operating expenses, and overseeing the successful planning and execution of new store openings from build-out through launch. The position will also support existing store operations through process improvements, infrastructure coordination, inventory oversight, and documentation of best practices to ensure scalable, consistent, and cost-effective operations company-wide.

Duties and Responsibilities

• Develop and implement standardized operating procedures (SOPs) across retail, logistics, and corporate teams.
• Oversee execution of seasonal initiatives, daily operations, and key business rollouts.
• Lead projects focused on process automation, systems integration, and productivity enhancements.
• Manage vendor relationships related to logistics, packaging, supplies, facilities, and operational systems.
• Support budgeting, forecasting, and cost-control initiatives for operations-related expenses.
• Review all expenses and manage a bid/RFP process on an annual basis for all supplies (bags, stickers, flyers, equipment, fixtures, etc.).
• Analyze operating costs and propose strategies to improve profitability and efficiency.
• Lead and coordinate all operational aspects of new store openings, including planning timelines, checklists, and opening readiness.
• Manage new store build-out coordination by working directly with contractors, vendors, and internal teams to ensure build-outs stay on schedule and meet operational requirements.
• Coordinate store infrastructure setup, including internet installation, POS systems, security systems, and other operational technology required to open and operate a store.
• Oversee ordering, delivery, and setup of store fixtures, equipment, and operational supplies for new stores.
• Serve as the primary operational point of contact for new stores during the pre-opening and opening phases.
• Support store openings by coordinating walkthroughs and final readiness checks prior to opening.
• Drive local and company-wide initiatives to streamline, standardize, and optimize store procedures, policies, and daily operations across new and existing stores.
• Support retail operations for existing stores by assisting with process improvements, operational troubleshooting, and documentation of best practices.
• Assist with inventory audit processes in collaboration with inventory, planning, and store teams to ensure accuracy and compliance.
• Maintain organized documentation related to store operations, opening procedures, vendor contacts, and operational standards.

Requirements:

• Bachelor’s Degree
• 3-5 years of experience in related field.
• Excellent verbal and written communication skills.
• Strong communication, leadership and team management skills
• Excellent organizational and time management skills.
• Exceptional interpersonal and conflict-resolution skills.
• Expertise in Microsoft Office Suite (Word, Excel, PowerPoint, etc.)
• Ability to communicate effectively in English
• Full-Time, exempt.
• Normal working hours are from 9:00 a.m. to 5:30 p.m., Monday through Friday; must be flexible to work evenings and occasional weekends.
• Travel to GOAT USA current and potential retail locations is required.
• Location: Plainview, NY

ABOUT US

GOAT USA, founded on Long Island in 2016, is a dynamic athletic lifestyle fashion brand known for delivering high-quality products and a customer-first experience. Our brand embodies the aspirational motto, “Ordinary People Do Extraordinary Things,” represented by our iconic logo, Chuck the GOAT. We inspire everyone to be the GOAT!

Our growth is fueled by strong connections, whether through live event pop-ups across the country, our e-commerce website, brick-and-mortar stores, or partnerships with leading retailers in the industry. With a team of over 150 employees (and growing), GOAT USA fosters a culture of innovation, collaboration, and camaraderie, making it an exciting place to work and grow.

Please visit our Instagram at @goatusa and our website, for a better understanding of the brand, product line, and founder’s story.

Full Time U.S. Employee Benefits Include

• Paid vacation and sick time
• Paid Holidays
• Weekly free lunch, drinks, & snacks
• Health Insurance
• DCA/ FSA account
• Employee discount
• And more

Life at GOAT USA

Life at GOAT USA is dynamic, fun, and welcoming, where every team member contributes to our energetic and collaborative culture. We believe in celebrating our team with perks like free lunch once a week, complementary drinks and snacks, and generous discounts on all GOAT USA products. Join us and be part of a company that values passion, creativity, and community!

SALARY RANGE

The annual salary for this role is $85,000. The salary offered will take into account a number of factors, including the applicant job-related knowledge, skills, and experience, among other factors. A bonus may be included as part of the compensation package offer.

Equal Employment Opportunity Statement

GOAT USA is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, sex, religion, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status or any other basis protected by law. GOAT USA considers all qualified applicants regardless of criminal histories, consistent with legal requirements.

Within a division, the Operations Supervisor Hauling Operations is responsible for supervising the collections activities in one or more lines of business (commercial, residential, roll-off (industrial) and/or container delivery and pick up) in a geographically dispersed area. The Operations Supervisor oversees drivers and helpers and works with the Operations Manager and General Manager to implement tactical initiatives to drive functional excellence and budget achievement. The Operations Supervisor ensures adherence to all accident prevention programs and leads operations to ensure compliance with all safety, environmental, operating, regulatory, accounting, ethics, and other standards. Responsibilities include the execution and delivery of Safety, Customer Experience, and Efficiency while supporting a culture of employee engagement.

Principal Responsibilities:

• Understand and provide leadership to achieve and communicate about safety goals and objectives.
• Work to remove unsafe conditions or situations from drivers' routes.
• Partner with the maintenance department to ensure all equipment remains in working order and in compliance with safety standards.
• Oversee effective safety and accident prevention programs to ensure all reasonable actions are taken to prevent accidents and injuries; ensure a safe and productive work environment for all employees; implement and maintain an effective loss control and safety program.
• Engage assigned employees in active participation to instill a culture of safety by demonstration of a personal commitment to safe operations and active personal outreach to operational employees.

• Provide service to all customers that meets or exceeds customer expectations with regard to the entire customer experience.
• Understand missed pickup goals and meet or exceed expectations related to those goals.
• Resolve unusual service requests, equipment breakdowns and schedule changes with timely communications to all stakeholders.
• Interact with customers to solve and rectify any issues and improve the overall customer experience.
• Serve as a positive representative of the Company to drive customer satisfaction and loyalty to the Company.

• Establish productivity goals where needed; ensure adherence to operating standards; and manage labor hours and disposal expenses per established and agreed plans.
• Lead drivers to exceed productivity goals and expectations for all routes.
• Create, modify, and improve routes to maximize density and improve efficiency.
• Reduce route hours to the extent possible with techniques such as service conversions and container upsizing.
• Execute other operational plans to help achieve or exceed the division's budgeted goals.
• Understand, support and execute service delivery while actively supporting maintenance and the operational role in fleet quality and maintenance.

• Create a collaborative, communicative team environment and drive employee engagement with the Company.
• Build and develop talent on the team, understand employees' career goals and provide coaching to get employees ready for advancement with the Company.
• Perform other job-related duties as needed or assigned.

Qualifications:

• Able to direct large staff.
• Is process-oriented and results-oriented in setting and pursuing aggressive goals, demonstrating a strong commitment to organizational success and marshaling resources to accomplish goals and objectives.
• Demonstrated problem-solving, analytical, critical-thinking and decision-making skills.
• Is collaborative; builds and works with teams.
• Creative thinker who challenges conventional solutions.
• Demonstrates and promotes ethical behavior.
• Has strong leadership skills and proven judgment of talent, with an emphasis on hiring and developing high performance teams.
• 1 year of lead or supervisory experience.

Rewarding Compensation and Benefits

Eligible employees can elect to participate in: Comprehensive medical benefits coverage, dental plans and vision coverage. Health care and dependent care spending accounts. Short- and long-term disability. Life insurance and accidental death & dismemberment insurance. Employee and Family Assistance Program (EAP). Employee discount programs. Retirement plan with a generous company match. Employee Stock Purchase Plan (ESPP).

Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.

Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.

Our company values guide our daily actions:

• Safe: We protect the livelihoods of our colleagues and communities.
• Committed to Serve: We go above and beyond to exceed our customers' expectations.
• Environmentally Responsible: We take action to improve our environment.
• Driven: We deliver results in the right way.
• Human-Centered: We respect the dignity and unique potential of every person.

We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 4.6 million people in 2023 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods.

Republic Services' strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers' multiple waste streams through a North American footprint of vertically integrated assets.

We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers' specific needs.

Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need.

Republic's recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth.

The Republic Services Polymer Center is the nation's first integrated plastics recycling facility. This innovative site processes rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America.

We continue to advance decarbonization at our landfills. As demand for renewable energy continues to grow, we have 70 landfill gas-to-energy projects in operation and plan to expand our portfolio to 115 projects by 2028.

Recent Recognition:

• Barron's 100 Most Sustainable Companies
• CDP Discloser
• Dow Jones Sustainability Indices
• Ethisphere's World's Most Ethical Companies
• Fortune World's Most Admired Companies
• Great Place to Work
• Sustainability Yearbook S&P Global

Create a healthier, brighter future for pets, pet parents and people!

If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what's right for pets, people and our planet.

* We love all pets like our own

* We're the future of the pet industry

* We're here to improve lives

* We drive outstanding results together

* We're welcome as we are

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We're focused on purpose-driven work, and strongly believe what's good for pets, people and our planet is good for Petco.

Position Overview

The Operations Leader - Merchandise is responsible for operational execution within the Pet Care Center, through the lens of Petco's vision of \"Healthier Pets. Happier People. Better World.\" The Operations Leader - Merchandise promotes and ensures the efficient and effective merchandising and inventory management operations of the Pet Care Center. This leader ensures all merchandise is accurately received, priced, stocked and backroom is maintained per Petco operational standards. This leader ensure the store achieves the Petco established goals and metrics. They are responsible for training, developing, supporting operations scheduling and supporting a high-performing team that delivers top-line sales growth, manages shrink, as well as assists in managing all aspects of the Pet Care Center's business in accordance with Petco operational standards and safety procedures.

Position Responsibilities

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

* Utilize business acumen to measure, analyze and diagnose business trends and to also utilize critical thinking skills to effectively implement business improvement plans.

* Responsible for supporting the implementation and execution of Inventory Management through training and coaching partners to include: Shrink, Cycle Counts, Receiving, and RTV/Recall.

* Responsible for supporting the implementation and execution of Merchandising Management to include Brand Standards, Pricing, Planogram Accuracy, Door to Floor, and Ad Set. through training and coaching partners.

* Process register transactions in a way that creates a great experience for each guest.

* Be proficient within our selling model and support guest interactions as needed.

* Responsible for the implementation and execution of Omni Channel through training and coaching partners to include: BOPUS, Ship-from-store, Curbside, Endless Aisle, and overall Guest Experience.

* Ensures the health, proper handling and welfare of all animals according to policies and procedures, including completion of hourly animal check list and wellness cards.

* Adheres to and promotes established safety procedures and maintenance of clean, safe and healthy environment for store partners, guests and animals and adheres to Veterinary Protocol for all sick animals.

* Ensures that the backroom and equipment is organized and maintained according to Operating Standards of Excellence.

* Perform routine housekeeping tasks to maintain the stores appearance and meet OSE standards.

* Trains and develops partners on proper receiving, processing and stocking procedures, WMR and food rotation practices according to Petco standards.

* Abides by and implements all company policies and procedures, including but not limited to those designed to minimize shrink.

* Ensures Return to Vendor and Hazardous Waste processed are managed per Petco policy.

* Ensures that the store is opened and / or closed in accordance with established policies and procedures.

* Accountable as Leader on Duty for supporting for supporting the guest experience, Pet Care Center execution, training, communication and maintenance of company initiatives, programs, legal compliance, policies, procedures, safety practices, and promotions.

* Train, coach, and develop Pet Care Center operations partners in close partnership with the sales team.

* Promote a positive leadership culture of teamwork, inclusion, and collaboration.

* Operations Leaders are expected to display and champion the Petco Leadership Expectations.

Other Essential Duties

* MODEL INSPIRING LEADERSHIP. Model leadership and selling behaviors to Pet Care Center partners and associates. Provide leadership to maintain a positive business climate that motivates Pet Care Center teams in alignment with our company goals. Serve as an effective advocate for change and growth.

* PROMOTE SAFETY. Ensure Petco policies, procedures and safety standards are closely observed and executed, and all new policies and procedures are properly implemented in the Pet Care Center. Bottom line, the safety of partners, guests and pets is our #1 priority.

* FOSTER A COLLABORATIVE CULTURE. Establish and promote a culture that encourages partners to seek and formulate ideas and opportunities that increase efficiency and that improve guest engagement, guest satisfaction and company image. Ensure a culture that values and promotes teamwork.

* PRIORITIZE TALENT DEVELOPMENT. Ensure a strong talent bench with partners who can successfully execute the company's plans, meet objectives, and manage an engaged workforce. Ensure continuation of excellence in Petco's partners through developmental programs and leadership opportunities.

* ENGAGE AND BE PRESENT. Represent Petco's brand and image at a high level through strong culture and positive leadership. Lead our team in a way that is committed to high standards within a fun working environment.

Education and Experience

* A high school diploma or its equivalent required; some college level business/management courses preferred.

* 1 or more years of management experience or the equivalent is required, with 2 or more years preferred.

* Must be licensed to operate a motor vehicle.

* Proficiency in communication skills, organizational skills, and computer skills required to include: Outlook, Word, Excel, PowerPoint, and other applications as needed.

* Demonstrates proficiency in areas of general business practices, basic business & finance acumen, analysis and problem-solving skills, and high focus on people development & guest service.

* A qualified applicant will possess an aptitude for demonstrating strong guest service and the ability to instruct others.

Supervisory Responsibility

* The Operations Leader directly supervises the Operations Specialists & Operations Generalists

* Provides quick and courteous service to all guests throughout the Pet Care Center

* Ensures high merchandising standards are maintained throughout the Pet Care Center

* Ensures that the Pet Care Center is opened and / or closed in accordance with established P&Ps as it applies to SFS operations.

* In partnership with the Pet Care Center leaders, ensure proper Pet Care Center attendance processes are being maintained.

* Adhere to and promote established safety procedures for partners, guests, and pets.

Work Environment

This role is expected to provide support during key operational hours, with weekend availability. Most job duties are conducted indoors, although occasional merchandise stocking, customer carry-outs, and bank deposits will require that a partner leave the Pet Care Center briefly. Because this position requires bending, kneeling, moving merchandise (up to 50 pounds, as necessary) and standing for long periods of time, there may be risk of injury resulting from failure to follow safety precautions and procedures. A limited amount of travel will be required.

Contacts

This position has continuous contact with the public at the Pet Care Center and at Pet Care Center -related events, and regular contact and exchange of information with other departments in the field, Distribution Centers, and at the Support Centers. Contact outside of PETCO may be required to coordinate merchandise returns, ordering parts, Pet Care Center repairs, coordination of vaccination clinics, Pet Care Center events, vendor meetings, etc.

Equal Opportunity Employer

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

To translate this webpage to Spanish or other languages on your internet browser click the translate button to the right of your browser address bar. Additional instruction can be found here: traducir esta pgina web al espaol u otros idiomas en su navegador de Internet, haga clic en el botn de traduccin a la derecha de la barra de direcciones de su navegador. Puede encontrar instrucciones adicionales aqu:

Overview

The Operations Specialist , North America will support the Director of Operations in overseeing end-to-end operational execution across 3PL management, logistics, e-commerce fulfillment, and inventory operations. This role is responsible for ensuring scalable, efficient, and accurate operational processes that support wholesale, direct-to-consumer (DTC), and omnichannel distribution across the North American region.

The Operations Specialist will act as a key operational leader coordinating cross-functional execution between logistics partners, internal teams, and international stakeholders to maintain service levels, inventory accuracy, and operational efficiency.

The ideal candidate brings 7–10 years of experience in retail, fashion, or e-commerce operations, with strong experience managing 3PL partners, fulfillment operations, logistics flows, and inventory management.

Key Responsibilities

3PL & Fulfillment Operations

Operations & 3PL Management

• Serve as the operational lead supporting the Director of Operations across all North American fulfillment and logistics initiatives.
• Manage relationships with third-party logistics providers, ensuring service-level adherence, operational performance, and cost efficiency
• Oversee daily operational execution across inbound receiving, outbound fulfillment, and reverse logistics
• Monitor and enforce SLAs, KPIs, and operational performance metrics across all fulfillment partners.
• Lead operational issue resolution, including shipment delays, chargebacks, fulfillment discrepancies, and root cause analysis.
• Support 3PL onboarding, operational transitions, RFP processes, and contract implementation.
• Identify opportunities to optimize operational workflows, improve service levels, and reduce operational costs.

Inventory Management & Control

• Manage inventory accuracy and integrity across warehouses, stores (if applicable), and systems.
• Oversee inventory reconciliation processes, cycle counts, physical inventories, and shrink investigation.
• Partner with Planning, Merchandising, and Finance to support inventory forecasting, allocation, and replenishment strategies.
• Ensure clean inventory flow from PO receipt through fulfillment, transfers, and returns.
• Identify and implement process improvements to reduce aged inventory, excess stock, and operational inefficiencies.

Operations

• Coordinate domestic and international logistics operations supporting inbound inventory flow and outbound fulfillment.
• Partner with logistics providers to manage transportation timelines, freight coordination, and cross-border shipments.
• Monitor inbound shipment visibility and ensure accurate inventory flow from supplier through warehouse receipt.
• Collaborate with global teams to align operational execution across regions.

Systems, Process & Reporting

• Serve as a key operational user and subject-matter expert for OMS, WMS, ERP, and inventory systems.
• Support system enhancements, testing, integrations, and documentation related to fulfillment and inventory workflows.
• Develop and maintain operational SOPs, dashboards, and reporting to provide visibility into performance and risks.
• Drive continuous improvement initiatives focused on scalability, cost efficiency, and customer experience.

Leadership & Collaboration

• Act as a trusted thought partner to the Director of Operations, providing data-driven insights and recommendations.
• Overseeing 3PL operations
• KPI and Data Tracking is Paramount
• Manage and/or mentor junior operations team members as the organization scales.
• Collaborate closely with cross-functional partners including Merchandising, Planning, Finance, CX, E-commerce, and Wholesale Operations.
• Lead with a hands-on, solutions-oriented mindset in a fast-paced fashion retail environment.

Qualifications & Experience

7–10 years of progressive operations experience within fashion retail, apparel, or consumer goods.

Direct experience managing 3PL partners and omnichannel fulfillment operations.

Strong background in inventory management, controls, and reconciliation in a multi-channel environment.

Proven experience supporting DTC e-commerce operations at scale.

Proficiency with OMS, WMS, and ERP systems (NetSuite, SAP, Manhattan, or similar preferred).

Advanced Excel/Google Sheets skills; experience with BI or reporting tools a plus.

Strong analytical, organizational, and project management capabilities.

Skills & Attributes

• Detail-oriented with the ability to zoom out and think strategically.
• Comfortable operating in ambiguity and driving structure in growing organizations.
• Excellent communication skills with the ability to influence internal and external stakeholders.
• Proactive, accountable, and results-driven.
• Passion for fashion retail and delivering an exceptional customer experience.

Reporting Structure

• Reports directly to the Director of Operations.

Salary

• DOE from $70k-$85k

Reporting to the Shift Supervisor, the Security Operations Dispatcher is an essential emergency operations position responsible for receiving emergency and non-emergency calls and signals for service over the telephone, computer, and radio. The Security Operations Dispatcher uses established protocols to process alarms and dispatch appropriate public safety resources. MPS Operations interacts daily with other operations and public safety dispatch centers to answer and transfer calls and incident information, and maintain communications with field personnel.

Municipal Protective Services (MPS) Operations is a 24/7, 365-day operation supporting over 600 City of Boston properties and facilities - maintaining radio communications and operations for MPS Security Officers and Supervisors, and monitoring intrusion and fire alarms across all City of Boston, Boston Public Schools, and Boston Public Library locations.

The City of Boston Property Management Department's (PMD) mission is to manage, maintain, repair, and provide security for the City's municipal buildings, including City Hall and Faneuil Hall; to preserve the useful life of City facilities and reduce operating costs through effective preventative maintenance measures.

• Processes incoming and outgoing emergency and non-emergency signals from alarm monitoring software consistent with established protocols and procedures.
• Provides clear and relevant information to field and operations personnel in response to received alarm signals or calls.
• Communicates with Municipal officers, law enforcement, fire, and EMS units as necessary to ensure the safety of people and property.
• Provides daily feedback to the Shift Supervisor regarding the operation of the Dispatch Center, recommends changes to policies and procedures, and promptly reports incidents or issues affecting the continuity of operations.
• Speaks, works, and otherwise communicates effectively in high-stress and time-sensitive situations.
• Maintains a familiarity with the general geography of the properties and communities served to dispatch Public Safety Personnel effectively.
• Maintains an effective and positive working environment.
• Performs related duties as required.

• High School Diploma (or equivalent).
• Two (2) years of professional experience in security operations, public safety dispatch, telecommunications, or call center operations, including facilities, equipment, technology systems, and management practices, is preferred.
• Knowledge of accepted call handling practices for public safety call takers, emphasizing professionalism and customer service, is preferred, including familiarity with the principles and practices of radio communications and the appropriate policies and procedures used in public safety dispatching.
• A basic understanding of the operational needs of public safety responders when receiving dispatch information is preferred.
• Must complete training initiatives and certifications for call receiving and dispatching within six months of hire, including Emergency Telecommunicator Certification (ETC) through the National Academies of Emergency Dispatch (NAED) and CPR Certification.
• The ability to operate various technologies, including modern computers, radio & telephone systems, and monitoring software such as SIS Alarm Center.
• The ability to work independently with minimal supervision and in a busy and fast-paced environment with multiple priorities and competing demands on time.
• The ability to quickly process information from multiple sources (verbal, text, and video), keep information clear, make quick decisions based on minimal information, and accurately recall information on demand, especially names, numbers, and incident details.
• Deal with sensitive information discreetly and professionally, and carefully follow prescribed rules, regulations, and procedures.
• Be able to work in a shift-work environment with variable hours of work and schedule, and be available for overtime as needed.
• Proficiency in languages other than English is preferred.

Work Environment & Physical Requirements

• Essential employee status.
• Callback and overtime are required.
• 24/7 operations with work scheduled on days others consider holidays.
• The ability to operate personal computers, view computer screens, alarm monitors, and CCTV monitors, and listen to radio and telephone communications for long periods is required.
• Sitting or standing at a stationary workstation for extended periods is required.

BOSTON RESIDENCY REQUIRED

Terms:Union/Salary Plan/Grade: SEIU/NP1-16Hours per week: 40

About Us:

Founded in 2011, IICOMBINED has launched the global fashion eyewear brand GENTLE MONSTER, followed by the perfume brand TAMBURINS, dessert brand NUDAKE and the headwear brand ATiiSSU. Driven by continuous innovation and challenges, IICOMBINED continues its growth by developing brands that exemplify unparalleled beauty and unpredictable progressions.

GENTLE MONSTER is a global fashion eyewear brand that sets eyewear trends worldwide through its unpredictable and innovative advancements.

With each annual collection, GENTLE MONSTER unveils distinctive and creative products, delivering brand value through diverse initiatives, including unique spaces and campaigns that embody experimental and sophisticated aesthetics.

TAMBURINS is a perfume brand that explores undefined territories of beauty.

TAMBURINS merges storytelling inspired by scattered scenes of the world with sophisticated and delicate perfumery techniques to capture the essence of true fragrance. TAMBURINS is a brand dedicated to sensory communication beyond customary experience through content that reinterprets various artistic elements, including objects, paintings, and performances, within a narrative-driven, exhibition-style space.

NUDAKE is an F&B brand that redefines dessert culture with its ‘Make New Fantasy’ ethos.

It creates novel desserts by integrating elements of fashion and art, transporting consumers to a new fantasy. By experimenting with and creating content that diverges from conventional processes and norms, NUDAKE delivers a message to consumers beyond the F&B experience.

ATiiSSU is a distinctive fashion headwear brand that presents timeless innovation through experimental design and its unique aesthetic worldview, changing the concept of category. “Timeless” represents classic details that transcend the passage of time, while “Issue” symbolizes innovative design that traverses the boundaries of fashion, ultimately redefining the fashion headwear category.

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Data Analyst, E-commerce Merchandising & Operations

We're looking for a sharp, Data Analyst, E-commerce Merchandising & Operations to join our team. This is a hands-on, detail-intensive role where you'll own the day-to-day operations across our U.S. and Canada official websites and TikTok Shop — from product listing optimization and sales data analysis to inventory management, order processing, and backend troubleshooting. You'll touch every step of the eCommerce workflow. The ideal candidate thrives in fast-paced, detail-heavy environments and brings strong analytical instincts, advanced Excel proficiency, and the drive to keep dozens of micro-level operations running smoothly at once.

What You'll Do

Visual Merchandising & Frontend Operations

• Set up and continuously optimize product listings, categories, filters, and sorting logic across our U.S. and Canada websites.
• Execute A/B tests on product placement and visual merchandising; measure impact on conversion, engagement, and time-on-site.
• Manage daily frontend operations across all digital sales channels — inventory adjustments, product rearrangements, pricing updates, and stock monitoring.
• Coordinate with internal teams on product launches, promotions, restocks, and visual merchandising to maximize consumer time spent on-site.
• Track website visitor behavior (abandoned carts, add-to-cart rates, page view duration) and recommend UX improvements based on findings.
• Monitor inventory levels using sell-through rates, order velocity, and return data to flag restock needs proactively.

Data Analysis & Reporting

• Pull, clean, and analyze raw data from multiple platforms (website, TikTok Shop, etc.) on a daily, weekly, and monthly basis using Excel and basic SQL.
• Build and maintain product performance reports — including sell-through rates, conversion metrics, and order volume trends — to support reordering, markdowns, and merchandising decisions.
• Collaborate with the Senior Merchandising Specialist to identify top- and underperforming styles by channel.
• Assess campaign-level sales trends at the product level and partner with Digital Marketing to refine product strategy.
• Work with the Senior E-commerce Merchandising & Operations Specialist to monitor online data systems and deliver strategic insights to HQ.

Backend Operations & Cross-Functional Communication

• Monitor daily operations and sales performance on TikTok Shop in coordination with our operations agency.
• Oversee product flow and availability — warehouse-to-site transfers, backend system updates, and inventory sync accuracy.
• Collaborate with SCM and 3PL teams to verify order status and proactively follow up on delayed or missing shipments.
• Communicate with Accounting to resolve invoicing, refund, and payment issues impacting order processing.
• Partner with Customer Service on escalated inquiries regarding order status, returns, exchanges, and product issues.
• Identify and escalate discrepancies between warehouse stock and system data; lead resolution efforts.
• Report technical errors or sync failures to HQ and maintain clear communication across all internal teams.

What We're Looking For

• Bachelor's or Master's degree in Business, Marketing, Merchandising, Data Analytics, Statistics, Mathematics, Economics, or a related field preferred.
• At least 1 year of experience in eCommerce operations, Data Analytics, merchandising, retail analytics, or a related field.
• Strong Excel/Google Sheets proficiency — you're comfortable building reports, using pivot tables, VLOOKUP, and working with large datasets daily.
• Basic SQL knowledge for pulling and querying data; familiarity with eCommerce analytics tools is a plus.
• A detail-oriented mindset with the ability to manage many small, recurring tasks without letting things slip.
• Analytical thinker who can translate raw numbers into actionable insights.
• Strong organizational and communication skills — you'll be coordinating across multiple teams and platforms simultaneously.
• Familiarity with Shopify, TikTok Shop, or similar eCommerce platforms is a plus.

Job Type: Full-Time (ONSITE)

Pay Range: $70,000 - $80,000 per year

Benefits:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off

Benefits found in job post

Medical insurance, Dental insurance, Vision insurance