Humminghostrentals Jobs in Usa

Assistant Operations Manager — Housekeeping Focus

Nashville, TN | Full-Time (9:00 AM–6:00 PM, plus as needed) | Reports to: Operations Manager

Are you a hotel housekeeping supervisor or manager ready to step into broader operations? At Humming Host, we’re seeking an ambitious, process-driven, people-loving Assistant Operations Manager with strong housekeeping experience to support day-to-day operations across our portfolio.

Your primary mission: assist the Operations Manager while supervising housekeeping, maintenance vendors, and inventory to ensure hotel-level standards and smooth, on-time turnovers.

About Humming Host

Humming Host manages a growing portfolio of 50+ design-forward, high-end short-term rentals in Nashville, TN, serving families, groups, and corporate travelers. Founded in 2021 by hospitality professional Melissa Dorange (with experience in Michelin-starred kitchens and lifestyle brands like Mama Shelter, The Hoxton, and 1Hotels), we bring hotel-grade service to an innovative, ever-evolving industry.

Our tight-knit team of 8, spread across Nashville and the Philippines, is driven by efficiency, guest satisfaction, and hospitality with heart. Our vision? To become “the Four Seasons of short-term rentals.”

Ideal Candidate

You’re a current or former hotel housekeeping supervisor/manager with 4+ years of leadership experience and a passion for quality, systems, and people. You’re ready to broaden your scope beyond housekeeping into vendor management, inventory, and day-to-day operations.

We also welcome candidates with short-term rental management experience, especially well versed in addressing all kind of maintenance issues (technology, plumbing, electricity, or small repairs that can be fixed during an inspection)

You are:

• Housekeeping-strong → You know five-star standards and how to deliver them at scale.
• Maintenance -strong → You are resourceful when it comes to small repairs & coordination with a vendor
• Career-driven & ambitious → You see this role as a launchpad toward Operations leadership.
• Leadership-oriented → You’ve coached and motivated teams to exceptional results.
• Process-driven & detail-obsessed → Organization and flawless execution are your default.
• Reliable → you understand the urgency of each issue and address proactively. You don't leave an issue open without closing the loop
• Collaborative & people-first → You build strong relationships with vendors and teammates.
• Available on weekends → most departures are on Sunday which is our busiest day

This Role Is Not For You If…

This position requires a hands-on, guest-focused problem-solver. It’s not the right fit if:

• You do not have operations experience
• You do have any management experience
• You prefer to sit behind a desk and focus only on administrative tasks.
• You don’t have a strong eye for detail.
• You don’t enjoy being hands-on or inspecting properties by yourself.
• You don’t feel confident coaching or guiding a team of housekeepers/maintenance.
• You aren’t guest-centric or motivated by creating great guest experiences.
• You avoid digging into issues to understand them fully and resolve them permanently.
• You rely on being told exactly what to do instead of being ressourceful.

Your Role & Responsibilities

Operational Support (Daily Focus)

• Assist the Operations Manager in day-to-day tasks and decision-making.
• Manage and coordinate third-party housekeeping and maintenance providers.
• Conduct property inspections; ensure standards are met before check-in.
• Handle early check-ins/late checkouts: approvals, prep, and coordination.
• Oversee turnover readiness: post-checkout prep and pre-arrival inspection.
• Restock owner closets and maintain inventory across the portfolio.
• Meet vendors on site to coordinate and resolve maintenance issues.
• Supervise all maintenance, cleaning, and inventory workflows; escalate issues you cannot resolve or items that involve owner responsibility over $400 to the Operations Manager.
• Partner with and direct an Operations Coordinator who supports back office tasks (scheduling vendor appointments, generating codes, invoicing, documentation, etc.).
• Inventory management to ensure the supply room is always stocked
• Make and deliver welcome gifts for VIP guests
• Occasionally assist guests on-site
• Participate in the daily scrum at 9:30 AM

Standards, Systems & Communication

• Maintain hotel-level cleaning standards and consistency across properties.
• Keep storage spaces organized and property supplies stocked.
• Communicate promptly and clearly with vendors, guests (as needed), and internal teams.
• Contribute to SOP improvements that make our processes scalable and repeatable.

Tools & Systems You’ll Use

• Breezeway → Maintenance & housekeeping management
• Guesty → PMS & channel manager
• Slack → Internal communication
• Trello → Project management
• Google Workspace → Sheets, Docs, and more

What Success Looks Like

• Turnovers are timely, consistent, and meet hotel-level standards.
• Third-party vendors are well-coordinated, responsive, and cost-effective.
• Inventory and owner closets are accurate, organized, and proactively replenished.
• Issues are resolved quickly; appropriate escalations to the Operations Manager happen on time (especially owner-billable items).
• Guest satisfaction improves through fewer defects and smoother stays.
• You gain the cross-functional experience to step confidently toward senior operations roles.

Compensation & Perks

• Competitive salary → $55,000–$65,000 (based on experience)
• $200 monthly gas stipend
• 401(k) after 6 months
• Financial advisory sessions
• 10 days PTO + flexible scheduling
• Quarterly staycations in our Nashville luxury homes — see hospitality from the guest perspective

How to Apply

If you’re ready to bring hotel-level rigor to day-to-day operations and grow your career in multi-property hospitality, we’d love to hear from you.

Send your resume and a short note about why you’re a great fit to