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Customer Service & Scheduling Coordinator
Window Cleaning Company Full-Time
Were a growing window cleaning company looking for a friendly, organized, and reliable person to become the voice of our business. If you enjoy talking to people, solving problems, and keeping things running smoothly, this could be a great fit.
What Youll Be Doing:
- Answering incoming calls and responding to customer inquiries
- Scheduling appointments and managing the daily calendar
- Handling customer concerns and resolving issues professionally
- Following up with customers to confirm bookings and ensure satisfaction
- Keeping records organized (notes, schedules, basic admin tasks)
What Were Looking For:
- Strong communication skills and a positive, friendly attitude
- Someone who stays calm and professional with all types of customers
- Highly organized and good at multitasking
- Comfortable using phones, email, and basic computer systems
- Reliable and punctual
Bonus (Not Required):
- Previous experience in customer service, reception, or office admin
- Experience with scheduling software or CRM systems
What We Offer:
- Stable, full-time hours
- A supportive and easygoing team environment
- Opportunity to grow into a larger role as the company expands
- Competitive pay based on experience
Schedule:
MondayFriday, 8:00 AM 5:00 PM
Location:
Commerce Twp., MI
Pay:
$14 per hour
To Apply:
Please send your resume along with a short answer to this question:
"How would you handle a customer who is upset about their service or price?"
Were looking for someone who genuinely enjoys helping people and wants to be part of a growing local business.
Required qualifications:
- Legally authorized to work in the United States
Preferred qualifications:
- 18 years or older
- At least high school diploma or equivalent or higher
- Valid driver's license
- Comfortable handling customer complaints
- Available to work: weekdays
About DZMC
No problem is too challenging or complex for Day & Zimmermann Maintenance and Construction (DZMC) because We do what we say! ® We’re here to make life easier for plant owners in the Power, Chemical, and Industrial markets. With our wide-ranging capabilities and long-standing industry experience, we deliver innovative solutions and seamless processes that effectively manage all aspects of the plant life cycle. It’s no wonder we’re the #1 maintenance services provider in the United States. Come join in on our purpose – We put people to work, we protect American freedoms, and we help our customer’s power and improve the world! ’re looking for a Lead Project Scheduler to join our EPC Project in the nuclearpower plant environment in Blackfoot, Idaho
Our lead scheduler is responsible for performing all aspects of scheduling. Capable of creating and maintaining an EPC schedule with minimal supervision and, in turn, may provide some technical guidance to less experienced scheduling personnel.
As the Lead Scheduler here’s the work you’ll do:
- Develop and/or modify project schedule and or the integration of multiple project schedules into an overall Master Project Schedule
- Work with Engineering, Construction, and Operational teams to develop detailed schedules and Responsible for keeping these schedules current.
- Schedule development to allow for earned value, productivity measurement and tracking based on construction work area and functional discipline.
- Analyzing and auditing schedules.
- Manage key quantity tracking for progress measurement.
- Lead all schedule discussions and formal schedule meetings.
- Provide reports and report out at executive level review meetings on project status.
This role is for you if you have these skills:
- Excellent interpersonal and communication skills (both written and oral)
- Must possess critical thinking skills and ability to independently solve problems.
- Strong organizational skills and ability to focus on goals to attain defined end results
- Thorough understanding of Primavera (P6) scheduling software
- Basic knowledge/understanding of industry scheduling terminology
And if you have these qualifications:
- EPC Scheduling Experience
- New Construction Experience
- Nuclear Power Scheduling
- Some college or post secondary education preferred or minimum of five years related experience in a construction environment.
- Six plus years experience in related scheduling assignments
- Computer proficiency certifications a plus or equivalent education
- Experience working under an ASME NQA-1 Quality Assurance Program preferred
In compliance with this state’s pay transparency laws, the salary range for this role is $135,000 - $206,000. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. (The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of union fringes).
We care about our employees and it shows. Our staff receive a competitive salary and a comprehensive benefits package which includes medical/Rx, dental and vision coverage; life, AD&D and disability insurance; flexible spending accounts; 100% paid maternity leave for up to 12 weeks, parental leave, family leave, other paid time off; voluntary benefits and discount programs to meet our employees’ individual needs including pet insurance for our furry family members!
To ensure a safe work environment while meeting the physical demands of the job, you must be able to perform the following physical and mental tasks, with or without a reasonable accommodation:
- Visual acuity (e.g., needed to prepare and analyze data, to transcribe documents, to view a computer, to read, to inspect objects, to operate machinery.
- Balancing (e.g. maintaining equilibrium when walking, climbing, crouching, etc.)
- Stooping (e.g. bending the spine at the waist)
- Reaching (e.g. reaching the arms or legs in any direction)
- Lifting motion or lifting objects more than 15 pounds
- Walking
- Repetitive motion of any part of the body
- Kneeling, crouching or crawling
- Manual Dexterity (e.g. picking, pinching, typing, or other working that uses fingers)
- Grasping (e.g. use of hand to apply pressure)
- Climbing (e.g. ascending/descending ladders, stairs, scaffolding, ramps, pole, etc. using feet and legs and hands/arms to climb)
- Hearing
- Talking
- Capacity to think, concentrate and focus for long periods of time.
- Ability to read complex documents in the English language.
- Capacity to reason and make sound decisions.
- Ability to write complex documents in the English language.
- Capacity to express thoughts orally.
- Expertise in:
- Ability to wear a mask, respirator, bullet proof vest, or other equipment.
- Ability to regularly perform all job functions at Company’s office or worksite.
- Ability to withstand environmental conditions (e.g. extreme heat or cold, grass, wind, sand, fumes, odors, gases, extreme noise, etc.)
SO WHAT ARE YOU WAITING FOR? APPLY NOW --> D&Z Career Portal - Lead Project Scheduler
Diversity, Inclusion & Equal Employment Opportunity
Day & Zimmermann is committed to maintaining an inclusive workforce, where employees are hired, retained, compensated and promoted based on their contributions to our Company. Our collective strength is rooted in over 110 years of diverse employees and businesses, commitment to success, and delivery on promises made.
Federal and state Equal Employment Opportunity laws prohibit employment discrimination based on race, color, religion, sex, sexual orientation and gender identity, age, national origin, citizenship status, veteran status and disability status. Day & Zimmermann is committed to providing an equal opportunity work environment in full compliance with these laws.
If you are an individual with a disability and you require an accommodation in the application process, please email , and please specify which position you are interested in, including job title and location.
If converted to a direct hire, the role would move to hybrid (2 days onsite).
Otherwise, the contract role would remain fully remote.
Responsibilities: Coordinate interview scheduling across recruiters, hiring managers, and panel members Manage calendar logistics for virtual and onsite interviews Maintain standardized interview communication templates Ensure timely candidate follow-up and clear interview instructions Track interview status and escalate scheduling issues as needed Coordinate onboarding logistics for contractors and independent workers Ensure completion of required documentation and access requests Partner with HR, IT, and managers to support start-date readiness Track contract start and end dates for compliance awareness Maintain accurate ATS data and status updates Support basic recruiting metrics and reporting Assist with process documentation and updates Identify opportunities to streamline workflows Required Skills: Strong organizational and coordination skills Comfort managing multiple workflows with shifting priorities Clear written and verbal communication Familiarity with ATS and HR systems Process-oriented mindset with attention to detail Preferred Skills: Interview scheduling turnaround time Candidate and Hiring Manager experience Accuracy of ATS data Onboarding readiness for contractors and new hires
Hours of Work: Monday - Thursday, 5pm - 8am
PRIMARY JOB DUTIES
1. Assesses, interprets, plans, implements and evaluates patients according to the patient’s age, diagnosis, and prognosis.
2. Effectively and efficiently manages the assessment of new patients and coordinates care with an interdisciplinary team and performs follow up visits when necessary.
3. Appropriately communicates with the physician (Attending and Hospice) regarding the patient’s needs, response to treatment, and changes in the patient’s condition; obtain/receive physician orders as required.
4. Work closely with other members of the IDG, and in cooperation with family/caregiver to provide holistic physical, psychosocial, emotional, and spiritual services, including bereavement support to the patient and family to achieve the highest quality of care.
5. Respond promptly to on-call patient needs, including questions, concerns, symptoms, and requests for visits and death visits.
6. Organizes and performs work effectively and efficiently.
7. Maintains and adjusts schedule to enhance agency performance.
8. Demonstrates a daily commitment to the values of the agency.
9. Demonstrates positive interpersonal relations in dealing with all members of the agency.
10. Maintains and promotes customer satisfaction.
11. Effectively demonstrates the mission, vision, and values of the Agency on a daily basis.
1.0 40% QUALITY OF WORK:
1.1 15% Utilizing all aspects of the Nursing Process (assessment, planning, implementation, evaluation) with appropriate skill to effectively develop the Plan of Care for each patient as evidenced by:
• Develop nursing intervention based on physiological needs and clinical assessment appropriate for the patient’s age and developmental stage.
• Providing and/or facilitating beginning education according to the Plan of Care and within the level of understanding and developmental age for both the patient and his/her family.
• In collaboration with the patient/family and the physician, performs and documents a thorough, timely initial assessment to determine the eligibility for hospice and to identify needs and problems based on age and prognosis.
• Collaborates with the patient, physician (Attending and Hospice) and other members of the interdisciplinary team in developing an individualized plan of care appropriate to patient’s age and clinical status.
• Implements interventions in a manner consistent with agency policy and discipline standards. Evaluates patient response to interventions according to agency policy.
• Obtains physician orders and utilizes data collected during the admission assessment; agency teaching guidelines and appropriate nursing skills to implement and follow an established plan of care.
1.2 12% Effectively and efficiently manages the care of new admissions and coordinates care with interdisciplinary team.
• Plans admission process the day before admission when possible by calling patient and gathering necessary supplies and paperwork.
• Conferences with case manager and other members of interdisciplinary team regarding the status of patient and provides appropriate paperwork to follow the plan of care.
• Make appropriate referrals to other disciplines when indicated and provides information related to patient’s status.
• Appropriately informs the physician (Attending and Hospice) and other members of interdisciplinary team of any changes in patient’s condition, safety issues, or other complications that might impede the plan of care.
• Informs supervisor of any potential or actual client concerns, risk management issues and referrals to Child/Adult Protective Services 100% of time.
• Provides scheduled and PRN visits to patients when requested by the Management Team.
1.3 8% Appropriately communicates information in accordance with agency policies and procedures and discipline specific guidelines as evidenced by:
• Completes all forms accurately and in accordance with agency guidelines/policies.
• Appropriately describes the patient’s functional limitations to justify hospice eligibility.
• Documents all verbal orders for new or changed orders according to agency guidelines.
• Completes clinical notes in accordance with agency guidelines and time frames.
• Consistently describes interdisciplinary, interagency, and intragency communication and coordination of services as per agency guidelines.
• Documents involvement of the patient and family in the development of the plan of care.
1.4 5% Contributes to program effectiveness as evidenced by:
• Demonstrating understanding of the interdisciplinary team approach and continuum of care in accordance with the hospice mission.
• Incorporating recommendations and goals of other disciplines and patient/family into nursing visits.
• Demonstrating willingness and ability to accommodate agency needs in order to provide optimum patient care.
• Accepting constructive criticism as evidenced by implementation of suggested actions for improved performance.
• Promoting change and being proactive in suggesting ideas and new ways of doing things.
• Demonstrating ability to prioritize and enhance services during fluctuating patient census.
2.0 20% PRODUCTIVITY/USE OF TIME:
2.1 10% Organizes and performs work effectively and efficiently as evidenced by:
• Participating in continuous performance improvement and completing all required educational programs for the Agency and profession.
• Recognizing and performing duties in an independent manner.
• Accepting personal responsibility for the completion and quality of work outcomes.
• Meeting assigned deadlines.
• Maintaining a clean and safe environment.
2.2 10% Maintains and adjusts schedule to enhance team performance as evidenced by:
• Reporting to work on time and returning promptly from errands, breaks, and meals.
• Managing personal work schedule and time off to promote smooth agency/unit operations.
• Assisting other team members to ensure completion of all work assignments.
• Demonstrating flexibility with changing workload/assignments.
3.0 20% TEAM WORK:
Demonstrates positive interpersonal relations in dealing with all members of the team (i.e. co-workers, supervisors, physicians, etc.) as evidenced by:
• Communicating in a positive and productive manner.
• Demonstrating respect for team members.
• Managing stress and personal feelings without a negative impact on the team.
• Maintaining positive attitude about assignments and team members.
• Promoting professional / personal growth of co-workers by sharing knowledge and resources.
• Working collaboratively and cooperating with other agencys / units.
4.0 20% MISSION, VISION, VALUES:
4.1 10% Maintains and promotes customer satisfaction.
• Responding to all customers in a courteous, sensitive and respectful manner.
• Abiding by the confidentiality and ethics policies of Well Care Hospice.
• Participates in community outreach activities that promotes goals and objectives of the agency.
4.2 10% Continuously and effectively demonstrates customer service standards of courtesy, efficiency, and presentation as evidenced by:
• Practicing personal cost containment by responsible use of equipment, supplies, and resources.
• Completing the review period without a formal disciplinary action.*
• Presenting a clean and neat appearance in personal attire and one’s work area.
• Performing his / her job in accordance with documented procedures established to maintain the safety and health of patients, employees, and visitors and demonstrates compliance in the proper wearing and use of protective clothing and equipment to conform to the OSHA Blood Borne Pathogen Standard and also reports any exposure to the appropriate Manager in a timely manner.*
* Not exceedable.
Failure to “Meet” an asterisk category will result in a “Does Not Meet” for the standard.
JOB SPECIFICATIONS
1. Education: Graduate of an accredited or approved school of nursing, either an AD, Diploma, or BSN program.
2. Licensure / Certifications: Must have current Registered Nurse license in NC, NC drivers license with an automobile that is insured in accordance with state or organization, and a current American Heart Association CPR certification.
3. Experience: Minimum of one years’ clinical experience required; hospice experience preferred.
4. Essential Technical/Motor Skills: Working knowledge of Word, E-mail, typing of 30 wpm, basic technical or medical knowledge of home health billing requirements. Advanced customer service skills to respond with simple answers, etc.
5. Interpersonal Skills: Ability to work independently as well as effectively as part of an interdisciplinary team.
6. Essential Physical Requirements: Ability to transfer and/or maneuver objects weighing at least 50 pounds in the assessment and implementation of patient care. Requires frequent pushing, moving, lifting of patients. Positioning of patients, giving patients baths and ambulating patients expending much physical effort. Occasionally requires reac
Remote working/work at home options are available for this role.
Hours of Work: Monday - Thursday, 5pm - 8am
PRIMARY JOB DUTIES
1. Assesses, interprets, plans, implements and evaluates patients according to the patient’s age, diagnosis, and prognosis.
2. Effectively and efficiently manages the assessment of new patients and coordinates care with an interdisciplinary team and performs follow up visits when necessary.
3. Appropriately communicates with the physician (Attending and Hospice) regarding the patient’s needs, response to treatment, and changes in the patient’s condition; obtain/receive physician orders as required.
4. Work closely with other members of the IDG, and in cooperation with family/caregiver to provide holistic physical, psychosocial, emotional, and spiritual services, including bereavement support to the patient and family to achieve the highest quality of care.
5. Respond promptly to on-call patient needs, including questions, concerns, symptoms, and requests for visits and death visits.
6. Organizes and performs work effectively and efficiently.
7. Maintains and adjusts schedule to enhance agency performance.
8. Demonstrates a daily commitment to the values of the agency.
9. Demonstrates positive interpersonal relations in dealing with all members of the agency.
10. Maintains and promotes customer satisfaction.
11. Effectively demonstrates the mission, vision, and values of the Agency on a daily basis.
1.0 40% QUALITY OF WORK:
1.1 15% Utilizing all aspects of the Nursing Process (assessment, planning, implementation, evaluation) with appropriate skill to effectively develop the Plan of Care for each patient as evidenced by:
• Develop nursing intervention based on physiological needs and clinical assessment appropriate for the patient’s age and developmental stage.
• Providing and/or facilitating beginning education according to the Plan of Care and within the level of understanding and developmental age for both the patient and his/her family.
• In collaboration with the patient/family and the physician, performs and documents a thorough, timely initial assessment to determine the eligibility for hospice and to identify needs and problems based on age and prognosis.
• Collaborates with the patient, physician (Attending and Hospice) and other members of the interdisciplinary team in developing an individualized plan of care appropriate to patient’s age and clinical status.
• Implements interventions in a manner consistent with agency policy and discipline standards. Evaluates patient response to interventions according to agency policy.
• Obtains physician orders and utilizes data collected during the admission assessment; agency teaching guidelines and appropriate nursing skills to implement and follow an established plan of care.
1.2 12% Effectively and efficiently manages the care of new admissions and coordinates care with interdisciplinary team.
• Plans admission process the day before admission when possible by calling patient and gathering necessary supplies and paperwork.
• Conferences with case manager and other members of interdisciplinary team regarding the status of patient and provides appropriate paperwork to follow the plan of care.
• Make appropriate referrals to other disciplines when indicated and provides information related to patient’s status.
• Appropriately informs the physician (Attending and Hospice) and other members of interdisciplinary team of any changes in patient’s condition, safety issues, or other complications that might impede the plan of care.
• Informs supervisor of any potential or actual client concerns, risk management issues and referrals to Child/Adult Protective Services 100% of time.
• Provides scheduled and PRN visits to patients when requested by the Management Team.
1.3 8% Appropriately communicates information in accordance with agency policies and procedures and discipline specific guidelines as evidenced by:
• Completes all forms accurately and in accordance with agency guidelines/policies.
• Appropriately describes the patient’s functional limitations to justify hospice eligibility.
• Documents all verbal orders for new or changed orders according to agency guidelines.
• Completes clinical notes in accordance with agency guidelines and time frames.
• Consistently describes interdisciplinary, interagency, and intragency communication and coordination of services as per agency guidelines.
• Documents involvement of the patient and family in the development of the plan of care.
1.4 5% Contributes to program effectiveness as evidenced by:
• Demonstrating understanding of the interdisciplinary team approach and continuum of care in accordance with the hospice mission.
• Incorporating recommendations and goals of other disciplines and patient/family into nursing visits.
• Demonstrating willingness and ability to accommodate agency needs in order to provide optimum patient care.
• Accepting constructive criticism as evidenced by implementation of suggested actions for improved performance.
• Promoting change and being proactive in suggesting ideas and new ways of doing things.
• Demonstrating ability to prioritize and enhance services during fluctuating patient census.
2.0 20% PRODUCTIVITY/USE OF TIME:
2.1 10% Organizes and performs work effectively and efficiently as evidenced by:
• Participating in continuous performance improvement and completing all required educational programs for the Agency and profession.
• Recognizing and performing duties in an independent manner.
• Accepting personal responsibility for the completion and quality of work outcomes.
• Meeting assigned deadlines.
• Maintaining a clean and safe environment.
2.2 10% Maintains and adjusts schedule to enhance team performance as evidenced by:
• Reporting to work on time and returning promptly from errands, breaks, and meals.
• Managing personal work schedule and time off to promote smooth agency/unit operations.
• Assisting other team members to ensure completion of all work assignments.
• Demonstrating flexibility with changing workload/assignments.
3.0 20% TEAM WORK:
Demonstrates positive interpersonal relations in dealing with all members of the team (i.e. co-workers, supervisors, physicians, etc.) as evidenced by:
• Communicating in a positive and productive manner.
• Demonstrating respect for team members.
• Managing stress and personal feelings without a negative impact on the team.
• Maintaining positive attitude about assignments and team members.
• Promoting professional / personal growth of co-workers by sharing knowledge and resources.
• Working collaboratively and cooperating with other agencys / units.
4.0 20% MISSION, VISION, VALUES:
4.1 10% Maintains and promotes customer satisfaction.
• Responding to all customers in a courteous, sensitive and respectful manner.
• Abiding by the confidentiality and ethics policies of Well Care Hospice.
• Participates in community outreach activities that promotes goals and objectives of the agency.
4.2 10% Continuously and effectively demonstrates customer service standards of courtesy, efficiency, and presentation as evidenced by:
• Practicing personal cost containment by responsible use of equipment, supplies, and resources.
• Completing the review period without a formal disciplinary action.*
• Presenting a clean and neat appearance in personal attire and one’s work area.
• Performing his / her job in accordance with documented procedures established to maintain the safety and health of patients, employees, and visitors and demonstrates compliance in the proper wearing and use of protective clothing and equipment to conform to the OSHA Blood Borne Pathogen Standard and also reports any exposure to the appropriate Manager in a timely manner.*
* Not exceedable.
Failure to “Meet” an asterisk category will result in a “Does Not Meet” for the standard.
JOB SPECIFICATIONS
1. Education: Graduate of an accredited or approved school of nursing, either an AD, Diploma, or BSN program.
2. Licensure / Certifications: Must have current Registered Nurse license in NC, NC drivers license with an automobile that is insured in accordance with state or organization, and a current American Heart Association CPR certification.
3. Experience: Minimum of one years’ clinical experience required; hospice experience preferred.
4. Essential Technical/Motor Skills: Working knowledge of Word, E-mail, typing of 30 wpm, basic technical or medical knowledge of home health billing requirements. Advanced customer service skills to respond with simple answers, etc.
5. Interpersonal Skills: Ability to work independently as well as effectively as part of an interdisciplinary team.
6. Essential Physical Requirements: Ability to transfer and/or maneuver objects weighing at least 50 pounds in the assessment and implementation of patient care. Requires frequent pushing, moving, lifting of patients. Positioning of patients, giving patients baths and ambulating patients expending much physical effort. Occasionally requires reac
Remote working/work at home options are available for this role.
PRIMARY JOB DUTIES
Hour of Operations: Friday, Saturday, Sunday - 8am-8pm
1. Assesses, interprets, plans, implements and evaluates patients according to the patient’s age, diagnosis, and prognosis.
2. Effectively and efficiently manages the assessment of new patients and coordinates care with an interdisciplinary team, and performs follow up visits when necessary.
3. Appropriately communicates with the physician (Attending and Hospice) regarding the patient’s needs, response to treatment, and changes in the patient’s condition; obtain/receive physician orders as required.
4. Work closely with other members of the IDG, and in cooperation with family/caregiver to provide holistic physical, psychosocial, emotional, and spiritual services, including bereavement support to the patient and family to achieve the highest quality of care.
5. Organizes and performs work effectively and efficiently.
6. Maintains and adjusts schedule to enhance agency performance.
7. Demonstrates a daily commitment to the values of the agency.
8. Demonstrates positive interpersonal relations in dealing with all
members of the agency.
9. Maintains and promotes customer satisfaction.
10. Effectively demonstrates the mission, vision, and values of the Agency on a daily basis.
1.0 40% QUALITY OF WORK:
1.1 15%
Utilizing all aspects of the Nursing Process (assessment, planning, implementation, evaluation) with appropriate skill to effectively develop the Plan of Care for each patient as evidenced by:
- Develop nursing intervention based on physiological needs and clinical assessment appropriate for the patient’s age and developmental stage.
- Providing and/or facilitating beginning education according to the Plan of Care and within the level of understanding and developmental age for both the patient and his/her family.
- In collaboration with the patient/family and the physician, performs and documents a thorough, timely initial assessment to determine the eligibility for hospice and to identify needs and problems based on age and prognosis.
- Collaborates with the patient, physician (Attending and Hospice) and other members of the interdisciplinary team in developing an individualized plan of care appropriate to patient’s age and clinical status.
- Implements interventions in a manner consistent with agency policy and discipline standards. Evaluates patient response to interventions according to agency policy.
- Obtains physician orders and utilizes data collected during the admission assessment; agency teaching guidelines and appropriate nursing skills to implement and follow an established plan of care.
1.2 12%
Effectively and efficiently manages the care of new admissions and coordinates care with interdisciplinary team.
- Plans admission process the day before admission when possible by calling patient and gathering necessary supplies and paperwork.
- Conferences with case manager and other members of interdisciplinary team regarding the status of patient and provides appropriate paperwork to follow the plan of care.
- Make appropriate referrals to other disciplines when indicated and provides information related to patient’s status.
- Appropriately informs the physician (Attending and Hospice) and other members of interdisciplinary team of any changes in patient’s condition, safety issues, or other complications that might impede the plan of care.
- Informs supervisor of any potential or actual client concerns, risk management issues and referrals to Child/Adult Protective Services 100% of time.
- Provides scheduled and PRN visits to patients when requested by the Management Team.
1.3 8%
Appropriately communicates information in accordance with agency policies and procedures and discipline specific guidelines as evidenced by:
- Completes all forms accurately and in accordance with agency guidelines/policies.
- Appropriately describes the patient’s functional limitations to justify hospice eligibility.
- Documents all verbal orders for new or changed orders according to agency guidelines.
- Completes clinical notes in accordance with agency guidelines and time frames.
- Consistently describes interdisciplinary, interagency, and intragency communication and coordination of services as per agency guidelines.
- Documents involvement of the patient and family in the development of the plan of care.
1.4 5%
Contributes to program effectiveness as evidenced by:
- Demonstrating understanding of the interdisciplinary team approach and continuum of care in accordance with the hospice mission.
- Incorporating recommendations and goals of other disciplines and patient/family into nursing visits.
- Demonstrating willingness and ability to accommodate agency needs in order to provide optimum patient care.
- Accepting constructive criticism as evidenced by implementation of suggested actions for improved performance.
- Promoting change and being proactive in suggesting ideas and new ways of doing things.
- Demonstrating ability to prioritize and enhance services during fluctuating patient census.
2.0 20% PRODUCTIVITY/USE OF TIME:
2.1 10%
Organizes and performs work effectively and efficiently as evidenced by:
- Participating in continuous performance improvement and completing all required educational programs for the Agency and profession.
- Recognizing and performing duties in an independent manner.
- Accepting personal responsibility for the completion and quality of work outcomes.
- Meeting assigned deadlines.
- Maintaining a clean and safe environment.
2.2 10%
Maintains and adjusts schedule to enhance team performance as evidenced by:
- Reporting to work on time and returning promptly from errands, breaks, and meals.
- Managing personal work schedule and time off to promote smooth agency/unit operations.
- Assisting other team members to ensure completion of all work assignments.
- Demonstrating flexibility with changing workload/assignments.
3.0 20% TEAM WORK:
Demonstrates positive interpersonal relations in dealing with all members of the team (i.e. co-workers, supervisors, physicians, etc.) as evidenced by:
- Communicating in a positive and productive manner.
- Demonstrating respect for team members.
- Managing stress and personal feelings without a negative impact on the team.
- Maintaining positive attitude about assignments and team members.
- Promoting professional / personal growth of co-workers by sharing knowledge and resources.
- Working collaboratively and cooperating with other agencys / units.
4.0 20% MISSION, VISION, VALUES:
4.1 10%
Maintains and promotes customer satisfaction.
- Responding to all customers in a courteous, sensitive and respectful manner.
- Abiding by the confidentiality and ethics policies of Well Care Hospice.
- Participates in community outreach activities that promotes goals and objectives of the agency.
4.2 10%
Continuously and effectively demonstrates customer service standards of courtesy, efficiency, and presentation as evidenced by:
- Practicing personal cost containment by responsible use of equipment, supplies, and resources.
- Completing the review period without a formal disciplinary action.*
- Presenting a clean and neat appearance in personal attire and one’s work area.
- Performing his / her job in accordance with documented procedures established to maintain the safety and health of patients, employees, and visitors and demonstrates compliance in the proper wearing and use of protective clothing and equipment to conform to the OSHA Blood Borne Pathogen Standard and also reports any exposure to the appropriate Manager in a timely manner.*
* Not exceedable.
Failure to “Meet” an asterisk category will result in a “Does Not Meet” for the standard.
JOB SPECIFICATIONS
1. Education: Graduate of an accredited or approved school of nursing, either an AD, Diploma, or BSN program.
2. Licensure / Certifications: Must have current Registered Nurse license in NC, NC drivers license with an automobile that is insured in accordance with state or organization, and a current American Heart Association CPR certification.
3. Experience: Minimum of one years’ clinical experience required; hospice experience preferred.
4. Essential Technical/Motor Skills: Working knowledge of Word, E-mail, typing of 30 wpm, basic technical or medical knowledge of home health billing requirements. Advanced customer service skills to respond with simple answers, etc.
5. Interpersonal Skills: Ability to work independently as well as effectively as part of an interdisciplinary team.
6. Essential Physical Requirements: Ability to transfer and/or maneuver objects weighing at least 50 pounds in the assessment and implementation of patient care. Requires frequent pushing, moving, lifting of patients. Positioning of patients, giving patients baths and ambulating patients expending much physical effort. Occasionally requir
Remote working/work at home options are available for this role.
PRIMARY JOB DUTIES
Hour of Operations: Friday, Saturday, Sunday - 8am-8pm
1. Assesses, interprets, plans, implements and evaluates patients according to the patient’s age, diagnosis, and prognosis.
2. Effectively and efficiently manages the assessment of new patients and coordinates care with an interdisciplinary team, and performs follow up visits when necessary.
3. Appropriately communicates with the physician (Attending and Hospice) regarding the patient’s needs, response to treatment, and changes in the patient’s condition; obtain/receive physician orders as required.
4. Work closely with other members of the IDG, and in cooperation with family/caregiver to provide holistic physical, psychosocial, emotional, and spiritual services, including bereavement support to the patient and family to achieve the highest quality of care.
5. Organizes and performs work effectively and efficiently.
6. Maintains and adjusts schedule to enhance agency performance.
7. Demonstrates a daily commitment to the values of the agency.
8. Demonstrates positive interpersonal relations in dealing with all
members of the agency.
9. Maintains and promotes customer satisfaction.
10. Effectively demonstrates the mission, vision, and values of the Agency on a daily basis.
1.0 40% QUALITY OF WORK:
1.1 15%
Utilizing all aspects of the Nursing Process (assessment, planning, implementation, evaluation) with appropriate skill to effectively develop the Plan of Care for each patient as evidenced by:
- Develop nursing intervention based on physiological needs and clinical assessment appropriate for the patient’s age and developmental stage.
- Providing and/or facilitating beginning education according to the Plan of Care and within the level of understanding and developmental age for both the patient and his/her family.
- In collaboration with the patient/family and the physician, performs and documents a thorough, timely initial assessment to determine the eligibility for hospice and to identify needs and problems based on age and prognosis.
- Collaborates with the patient, physician (Attending and Hospice) and other members of the interdisciplinary team in developing an individualized plan of care appropriate to patient’s age and clinical status.
- Implements interventions in a manner consistent with agency policy and discipline standards. Evaluates patient response to interventions according to agency policy.
- Obtains physician orders and utilizes data collected during the admission assessment; agency teaching guidelines and appropriate nursing skills to implement and follow an established plan of care.
1.2 12%
Effectively and efficiently manages the care of new admissions and coordinates care with interdisciplinary team.
- Plans admission process the day before admission when possible by calling patient and gathering necessary supplies and paperwork.
- Conferences with case manager and other members of interdisciplinary team regarding the status of patient and provides appropriate paperwork to follow the plan of care.
- Make appropriate referrals to other disciplines when indicated and provides information related to patient’s status.
- Appropriately informs the physician (Attending and Hospice) and other members of interdisciplinary team of any changes in patient’s condition, safety issues, or other complications that might impede the plan of care.
- Informs supervisor of any potential or actual client concerns, risk management issues and referrals to Child/Adult Protective Services 100% of time.
- Provides scheduled and PRN visits to patients when requested by the Management Team.
1.3 8%
Appropriately communicates information in accordance with agency policies and procedures and discipline specific guidelines as evidenced by:
- Completes all forms accurately and in accordance with agency guidelines/policies.
- Appropriately describes the patient’s functional limitations to justify hospice eligibility.
- Documents all verbal orders for new or changed orders according to agency guidelines.
- Completes clinical notes in accordance with agency guidelines and time frames.
- Consistently describes interdisciplinary, interagency, and intragency communication and coordination of services as per agency guidelines.
- Documents involvement of the patient and family in the development of the plan of care.
1.4 5%
Contributes to program effectiveness as evidenced by:
- Demonstrating understanding of the interdisciplinary team approach and continuum of care in accordance with the hospice mission.
- Incorporating recommendations and goals of other disciplines and patient/family into nursing visits.
- Demonstrating willingness and ability to accommodate agency needs in order to provide optimum patient care.
- Accepting constructive criticism as evidenced by implementation of suggested actions for improved performance.
- Promoting change and being proactive in suggesting ideas and new ways of doing things.
- Demonstrating ability to prioritize and enhance services during fluctuating patient census.
2.0 20% PRODUCTIVITY/USE OF TIME:
2.1 10%
Organizes and performs work effectively and efficiently as evidenced by:
- Participating in continuous performance improvement and completing all required educational programs for the Agency and profession.
- Recognizing and performing duties in an independent manner.
- Accepting personal responsibility for the completion and quality of work outcomes.
- Meeting assigned deadlines.
- Maintaining a clean and safe environment.
2.2 10%
Maintains and adjusts schedule to enhance team performance as evidenced by:
- Reporting to work on time and returning promptly from errands, breaks, and meals.
- Managing personal work schedule and time off to promote smooth agency/unit operations.
- Assisting other team members to ensure completion of all work assignments.
- Demonstrating flexibility with changing workload/assignments.
3.0 20% TEAM WORK:
Demonstrates positive interpersonal relations in dealing with all members of the team (i.e. co-workers, supervisors, physicians, etc.) as evidenced by:
- Communicating in a positive and productive manner.
- Demonstrating respect for team members.
- Managing stress and personal feelings without a negative impact on the team.
- Maintaining positive attitude about assignments and team members.
- Promoting professional / personal growth of co-workers by sharing knowledge and resources.
- Working collaboratively and cooperating with other agencys / units.
4.0 20% MISSION, VISION, VALUES:
4.1 10%
Maintains and promotes customer satisfaction.
- Responding to all customers in a courteous, sensitive and respectful manner.
- Abiding by the confidentiality and ethics policies of Well Care Hospice.
- Participates in community outreach activities that promotes goals and objectives of the agency.
4.2 10%
Continuously and effectively demonstrates customer service standards of courtesy, efficiency, and presentation as evidenced by:
- Practicing personal cost containment by responsible use of equipment, supplies, and resources.
- Completing the review period without a formal disciplinary action.*
- Presenting a clean and neat appearance in personal attire and one’s work area.
- Performing his / her job in accordance with documented procedures established to maintain the safety and health of patients, employees, and visitors and demonstrates compliance in the proper wearing and use of protective clothing and equipment to conform to the OSHA Blood Borne Pathogen Standard and also reports any exposure to the appropriate Manager in a timely manner.*
* Not exceedable.
Failure to “Meet” an asterisk category will result in a “Does Not Meet” for the standard.
JOB SPECIFICATIONS
1. Education: Graduate of an accredited or approved school of nursing, either an AD, Diploma, or BSN program.
2. Licensure / Certifications: Must have current Registered Nurse license in NC, NC drivers license with an automobile that is insured in accordance with state or organization, and a current American Heart Association CPR certification.
3. Experience: Minimum of one years’ clinical experience required; hospice experience preferred.
4. Essential Technical/Motor Skills: Working knowledge of Word, E-mail, typing of 30 wpm, basic technical or medical knowledge of home health billing requirements. Advanced customer service skills to respond with simple answers, etc.
5. Interpersonal Skills: Ability to work independently as well as effectively as part of an interdisciplinary team.
6. Essential Physical Requirements: Ability to transfer and/or maneuver objects weighing at least 50 pounds in the assessment and implementation of patient care. Requires frequent pushing, moving, lifting of patients. Positioning of patients, giving patients baths and ambulating patients expending much physical effort. Occasionally requir
Remote working/work at home options are available for this role.
PRIMARY JOB DUTIES
Hour of Operations: Friday, Saturday, Sunday - 8am-8pm
1. Assesses, interprets, plans, implements and evaluates patients according to the patient’s age, diagnosis, and prognosis.
2. Effectively and efficiently manages the assessment of new patients and coordinates care with an interdisciplinary team, and performs follow up visits when necessary.
3. Appropriately communicates with the physician (Attending and Hospice) regarding the patient’s needs, response to treatment, and changes in the patient’s condition; obtain/receive physician orders as required.
4. Work closely with other members of the IDG, and in cooperation with family/caregiver to provide holistic physical, psychosocial, emotional, and spiritual services, including bereavement support to the patient and family to achieve the highest quality of care.
5. Organizes and performs work effectively and efficiently.
6. Maintains and adjusts schedule to enhance agency performance.
7. Demonstrates a daily commitment to the values of the agency.
8. Demonstrates positive interpersonal relations in dealing with all
members of the agency.
9. Maintains and promotes customer satisfaction.
10. Effectively demonstrates the mission, vision, and values of the Agency on a daily basis.
1.0 40% QUALITY OF WORK:
1.1 15%
Utilizing all aspects of the Nursing Process (assessment, planning, implementation, evaluation) with appropriate skill to effectively develop the Plan of Care for each patient as evidenced by:
- Develop nursing intervention based on physiological needs and clinical assessment appropriate for the patient’s age and developmental stage.
- Providing and/or facilitating beginning education according to the Plan of Care and within the level of understanding and developmental age for both the patient and his/her family.
- In collaboration with the patient/family and the physician, performs and documents a thorough, timely initial assessment to determine the eligibility for hospice and to identify needs and problems based on age and prognosis.
- Collaborates with the patient, physician (Attending and Hospice) and other members of the interdisciplinary team in developing an individualized plan of care appropriate to patient’s age and clinical status.
- Implements interventions in a manner consistent with agency policy and discipline standards. Evaluates patient response to interventions according to agency policy.
- Obtains physician orders and utilizes data collected during the admission assessment; agency teaching guidelines and appropriate nursing skills to implement and follow an established plan of care.
1.2 12%
Effectively and efficiently manages the care of new admissions and coordinates care with interdisciplinary team.
- Plans admission process the day before admission when possible by calling patient and gathering necessary supplies and paperwork.
- Conferences with case manager and other members of interdisciplinary team regarding the status of patient and provides appropriate paperwork to follow the plan of care.
- Make appropriate referrals to other disciplines when indicated and provides information related to patient’s status.
- Appropriately informs the physician (Attending and Hospice) and other members of interdisciplinary team of any changes in patient’s condition, safety issues, or other complications that might impede the plan of care.
- Informs supervisor of any potential or actual client concerns, risk management issues and referrals to Child/Adult Protective Services 100% of time.
- Provides scheduled and PRN visits to patients when requested by the Management Team.
1.3 8%
Appropriately communicates information in accordance with agency policies and procedures and discipline specific guidelines as evidenced by:
- Completes all forms accurately and in accordance with agency guidelines/policies.
- Appropriately describes the patient’s functional limitations to justify hospice eligibility.
- Documents all verbal orders for new or changed orders according to agency guidelines.
- Completes clinical notes in accordance with agency guidelines and time frames.
- Consistently describes interdisciplinary, interagency, and intragency communication and coordination of services as per agency guidelines.
- Documents involvement of the patient and family in the development of the plan of care.
1.4 5%
Contributes to program effectiveness as evidenced by:
- Demonstrating understanding of the interdisciplinary team approach and continuum of care in accordance with the hospice mission.
- Incorporating recommendations and goals of other disciplines and patient/family into nursing visits.
- Demonstrating willingness and ability to accommodate agency needs in order to provide optimum patient care.
- Accepting constructive criticism as evidenced by implementation of suggested actions for improved performance.
- Promoting change and being proactive in suggesting ideas and new ways of doing things.
- Demonstrating ability to prioritize and enhance services during fluctuating patient census.
2.0 20% PRODUCTIVITY/USE OF TIME:
2.1 10%
Organizes and performs work effectively and efficiently as evidenced by:
- Participating in continuous performance improvement and completing all required educational programs for the Agency and profession.
- Recognizing and performing duties in an independent manner.
- Accepting personal responsibility for the completion and quality of work outcomes.
- Meeting assigned deadlines.
- Maintaining a clean and safe environment.
2.2 10%
Maintains and adjusts schedule to enhance team performance as evidenced by:
- Reporting to work on time and returning promptly from errands, breaks, and meals.
- Managing personal work schedule and time off to promote smooth agency/unit operations.
- Assisting other team members to ensure completion of all work assignments.
- Demonstrating flexibility with changing workload/assignments.
3.0 20% TEAM WORK:
Demonstrates positive interpersonal relations in dealing with all members of the team (i.e. co-workers, supervisors, physicians, etc.) as evidenced by:
- Communicating in a positive and productive manner.
- Demonstrating respect for team members.
- Managing stress and personal feelings without a negative impact on the team.
- Maintaining positive attitude about assignments and team members.
- Promoting professional / personal growth of co-workers by sharing knowledge and resources.
- Working collaboratively and cooperating with other agencys / units.
4.0 20% MISSION, VISION, VALUES:
4.1 10%
Maintains and promotes customer satisfaction.
- Responding to all customers in a courteous, sensitive and respectful manner.
- Abiding by the confidentiality and ethics policies of Well Care Hospice.
- Participates in community outreach activities that promotes goals and objectives of the agency.
4.2 10%
Continuously and effectively demonstrates customer service standards of courtesy, efficiency, and presentation as evidenced by:
- Practicing personal cost containment by responsible use of equipment, supplies, and resources.
- Completing the review period without a formal disciplinary action.*
- Presenting a clean and neat appearance in personal attire and one’s work area.
- Performing his / her job in accordance with documented procedures established to maintain the safety and health of patients, employees, and visitors and demonstrates compliance in the proper wearing and use of protective clothing and equipment to conform to the OSHA Blood Borne Pathogen Standard and also reports any exposure to the appropriate Manager in a timely manner.*
* Not exceedable.
Failure to “Meet” an asterisk category will result in a “Does Not Meet” for the standard.
JOB SPECIFICATIONS
1. Education: Graduate of an accredited or approved school of nursing, either an AD, Diploma, or BSN program.
2. Licensure / Certifications: Must have current Registered Nurse license in NC, NC drivers license with an automobile that is insured in accordance with state or organization, and a current American Heart Association CPR certification.
3. Experience: Minimum of one years’ clinical experience required; hospice experience preferred.
4. Essential Technical/Motor Skills: Working knowledge of Word, E-mail, typing of 30 wpm, basic technical or medical knowledge of home health billing requirements. Advanced customer service skills to respond with simple answers, etc.
5. Interpersonal Skills: Ability to work independently as well as effectively as part of an interdisciplinary team.
6. Essential Physical Requirements: Ability to transfer and/or maneuver objects weighing at least 50 pounds in the assessment and implementation of patient care. Requires frequent pushing, moving, lifting of patients. Positioning of patients, giving patients baths and ambulating patients expending much physical effort. Occasionally requir
Remote working/work at home options are available for this role.
Ace Handyman Services of Denver (a division of Ace Hardware) is the fastest-growing company in the home improvement, repair and maintenance industry. This position serves as the primary point of contact in delivering our trademark helpful solutions and education to all customers, as well as consistently delivering exceptional service. Community is important to us and that starts with a team that takes care of each other. We strive to offer an employee-friendly work environment with opportunities to grow in our company.
We are Denver's top-rated handyman, repair, and light remodeling companies. Since 1998, we have provided homes and business throughout the Denver area with quality craftsmanship for all of their handyman needs. We are currently seeking a highly motivated and professional Inside Sales and Scheduling Rep.
Key Responsibilities:
- Professionally respond to incoming sales calls and follow up with online leads
- Offer accurate job estimates and close the sale over the phone
- Create and maintain our handyman job schedule
- Adjust the schedule as needed
- Conduct follow up calls with customers
- Accurately enter information into our CRM and sales software
- Work closely with our Handyman team to ensure a smooth transition from sales to service delivery
- Work towards and achieve individual and team sales goals
Basic Qualifications and Experience:
- Proven track record of success in sales and customer service.
- Quick thinker, organized and superb multi-tasking skills.
- Excellent communication and interpersonal skills.
- Self-motivated with a great attitude and ability to accurately communicate and close services on the phone.
- Proficient in Microsoft Office, Teams and multiple software platforms.
- Dispatching skills; Service Titan experience a plus!
- Valid driver's license and reliable transportation.
If you are a driven individual passionate about sales and customer service, we encourage you to apply for this exciting opportunity. Please submit your resume detailing your qualifications for this position. We look forward to your application and for you to join our team!
Location: Hauppauge, NY (On/Off-Site)
Duration: Direct Hire Full Time
Brief Description: Responsible for moving, staging, and organizing materials to support daily production and shipping schedules. Ensures accurate, real-time updates to inventory and production systems while maintaining material flow throughout the manufacturing floor. Collaborates with planners, supervisors, and production teams to resolve material and scheduling issues. Tracks work-in-progress (WIP), identifies discrepancies, and ensures parts are packaged and handled properly. Requires 2+ years of material handling or shop support experience, basic MRP or scheduling knowledge (AMAPS a plus), and the ability to work safely and efficiently in a fast-paced environment. Education: High school diploma or GED required.
Requisition ID: 10216532
