Athens Services Access Code Jobs in Usa

ABOUT OAKLAND FAMILY SERVICES

Oakland Family Services is a private, non-profit service organization serving our community and building brighter futures for more than 100 years. We proudly offer a continuum of prevention, education and treatment services that span the human life cycle.

OUR MISSION: Providing individuals and families the opportunity to build brighter futures.

OUR VISION: Communities of thriving individuals and families.

Between our strong commitment to our mission and a workplace culture that puts our staff first, we enrich the lives of those we serve, strengthen families, and build brighter futures for those we serve and those we employ.

WHAT’S IN IT FOR YOU?

• Competitive compensation.
• Comprehensive medical, dental, prescription, and vision coverage.
• Flexible Spending Accounts and HSA options.
• Retirement plan with a company match.
• Long-term disability insurance.
• Voluntary short-term disability.
• Life insurance and AD&D.
• Malpractice insurance.
• Paid time off benefits, including generous vacation, sick, personal, and bereavement days.
• Twelve (12) paid holidays, including a floating holiday of your choice!
• Annual pay increases, as approved.
• Employee assistance program for you and immediate family.
• Network of support for your health & well-being.
• Verizon cellular plan discount.
• Mileage reimbursement at the IRS rate.
• Loan forgiveness programs.

PLUS...

• Commitment to diversity, equity, inclusion, and belonging.
• Family friendly practices and support.
• Flexible work schedules, as appropriate.
• Hybrid and virtual work options, as appropriate.
• Highly robust and comprehensive onboarding and training program.
• Paid professional development.
• Free online trainings that count toward continuing education credits.
• Employee assistance programs.
• “Dress for Your Day” approach to dress code.
• Financial literacy education and workshops.
• Collaborative annual performance appraisals.
• “Dollars for a Difference” program for clients and staff in need.
• And more!

*Some benefits applicable to regular, full-time employees only.

WE KNOW CULTURE MATTERS…

We spend many hours of our day working. Workplace culture affects our well-being, how we feel about coming to work, and how we perform. Oakland Family Services prioritizes having a healthy, inclusive, equitable, and effective workplace culture. That’s why we proudly have ten (10) defined cultural value statements that dictate how we operate. Cultural values are embedded into all we do and how we do it!

…MORE ABOUT OUR AWARD-WINNING CULTURE

• Our CEO wants to get to know staff personally and has an open-door policy. She hosts regular staff lunches and townhalls to answer questions.
• Open, honest, and transparent communication is celebrated.
• We practice giving the benefit of the doubt.
• We believe that feedback is the breakfast of champions! That’s why we have a staff suggestion program.
• We want our team members to feel valued. That’s why we have a staff recognition program.
• Having FUN is an important part of the job! We love hosting events such as staff recognition celebrations and luncheons, road rallies, seasonal parties, food truck lunches, ice cream days, surprise giveaways, spirit weeks, Bring Your Child to Work Day, cook off/bake off contests, and more.

ABOUT THE OPPORTUNITY/WORK

The Early On Evaluator/Service Coordinator is responsible for coordinating, conducting and completing developmental assessments, reports and Individualized Family Service Plans as needed in accordance with IDEA regulations. Incumbent is responsible for providing outreach to families in Oakland County communities through home visits; for initiating and maintaining communication and coordination based on family needs, including schools district personnel; and for maintaining internal and external customer relations through completion of paperwork, adherence to COA standards, quality assurance measures and participation in professional development activities. The position reports to the Early Childhood Services Manager.

• Conduct developmental assessments on referred children within identified time frames.
• Complete reports summarizing the results of the assessment, including recommendations and case conceptualization within identified time frames.
• Complete all required paperwork as part of the evaluation and assessment process, including but not limited to, release of information, consents and other indicated forms.
• Function as service coordinator for children entering the Early On system who do not qualify for special education services, including coordination of all referrals, services and direct service provision when appropriate.
• Facilitate Individualized Family Service Plan process based on the developmental assessment results of eligibility within identified time frames.
• Complete annual assessments; IFSP reviews; Transition Plans; Special Education referrals; Transfer and/or Exit processes with children and families within identified time frames.
• Coordinate with school districts regarding any transfers for children eligible for Special Education services.
• Provide home visits as indicated within identified time frames or provide visits in a community venue (i.e. play groups or other services provided by the Early On continuum) as indicated.
• Meet weekly productivity standards for assessments and service coordination as indicated by the Manager.
• Serve as a resource for families to connect with other internal and external community services.
• Collaborate with schools and other community representatives and agencies.
• Attend seminars, trainings and workshops to develop knowledge base in parent-child issues.
• Attend supervision and Agency meetings.
• Communicate positively and professionally with clients and staff.
• Adhere to professional code of ethics and Agency policies and procedures.
• Travel throughout Oakland County to provide home visits and attend trainings and meetings.
• Flexible scheduling in order to meet the needs of the clients and professional development requirements.
• Able to work in a variety of environments, including the ability to engage in play and coaching activities on the floor in a family’s home.
• Participate in the organization and implementation of client play groups within the community, as needed.
• Responsible for incorporating principles of diversity, equity and inclusion in work processes and in job functions. Responsible for promoting a feeling of welcoming, belonging, and acceptance to all clients and staff.
• Other duties as assigned.

Does this Describe YOU?

• Must possess a bachelor’s degree from an accredited school of social work, early childhood education, teaching, counseling or other related field with experience with group work, education or behavioral sciences.
• Training and certification of the Infant-Toddler Developmental Assessment (IDA) assessment tool preferred.
• Knowledge of Individualized Family Service Plans (IFSP) and Federal Law IDEA, particularly Part C is preferred.
• Excellent organizational and time management skills.
• Ability and willingness to work as a team with Agency and community early childhood professionals.
• Spanish or Arabic speaking highly desirable.
• Selected candidates for this position must possess a sensitivity to the diversity of the Agency’s service population and candidate/employee population including (but not limited to) differences of culture, race, religion, gender, sexual orientation, and socioeconomic characteristics.
• Special abilities and skills necessary to perform the required tasks and that best meet the needs of the agency also will be considered. There may be some standards above that may be waived when compensating specifications or circumstances exist.
• Although employees have use of the Agency vehicle fleet to conduct business and are covered under our insurance, employees must provide documentation of personal vehicle liability insurance with minimum coverage of $100,000 per person/ $300,000 per incident. Employees also must provide documentation of a valid driver’s license on an annual basis as well as proof of registration. In some instances, depending on the nature and frequency of driving, a chauffeur’s license must be obtained. (may obtain within sixty days of hire).

Who We Are

As the nation's largest producer of clean, carbon-free energy, Constellation is focused on our purpose: accelerating the transition to a carbon-free future. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute.

Our culture and employee experience make it clear: We are powered by passion and purpose. Together, we're creating healthier communities and a cleaner planet, and our people are the driving force behind our success. At Constellation, you can build a fulfilling career with opportunities to learn, grow and make an impact. By doing our best work and meeting new challenges, we can accomplish great things and help fight climate change. Join us to lead the clean energy future.

Total Rewards

Constellation offers a wide range of benefits and rewards to help our employees thrive professionally and personally. We provide competitive compensation and benefits that support both employees and their families, helping them prepare for the future. In addition to highly competitive salaries, we offer a bonus program, 401(k) with company match, employee stock purchase program comprehensive medical, dental and vision benefits, including a robust wellness program paid time off for vacation, holidays, and sick days and much more.

Expected salary range of $126,000 to $140,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).

Primary Purpose of Position

Responsible for the direction, assignment, and coordination of Turbine Floor Outage Execution to support safe, reliable, and efficient outage activities consistent with Constellation and Clean Energy Center (CEC) goals. Enforce at all times procedure use and adherence, Human Performance (HU) fundamentals, Technical Human Performance (THU) techniques, and provide coaching and mentoring as necessary to achieve continuous improvement.

Primary Duties and Accountabilities

• Effectively direct turbine floor personnel to assure all assigned maintenance activities are performed safely and effectively, by qualified workers, and in accordance with procedures and schedules.
• Participate in various aspects of work control coordination, scheduling, and engineering meetings involving online and refuel outage activities, to ensure that work is properly assigned, planned and ready to execute.
• Effectively communicate and address CEC and personnel issues to the appropriate levels of Outage Services & Alliances (OS&A) and CEC management. Foster open communications and collaboration between all organizations internal and external to OS&A.
• Oversee project activities of multidisciplinary team regarding turbine generator disassembly and reassembly, coordination of turbine deck lay-down, mobilization of equipment and tooling as well as interfacing with management and specific contract personnel. Satisfy contractual obligations, meet project milestones, and optimize short-term and long-term company profit by effectively managing and facilitating resources.
• Understand, support, and administer all OS&A processes, such as the training program, surveillance program, procedure revisions, and Corrective Action Program (CAP) to ensure effective work practices. Identify and support improvement opportunities and development, implementation, and performance monitoring of all Business Goals and objectives.

Minimum Qualifications

• Bachelor's degree and 5 years of related experience OR
• Current or previous Senior Reactor Operator (SRO) license with 5 years of related experience OR
• Associate's degree with 7 years of related experience OR
• High school diploma/GED with 9 years of related experience
• Maintain minimum access requirement or unescorted access requirements, as applicable, and favorable medical examination and/or testing in accordance with position duties

Preferred Qualifications

Original Equipment Manufacturer (OEM) training as applies to discipline in reactor, turbine, or steam generator projects

Our client, a Software Development firm for Hedge Funds and Prop Traders, is looking for a Quantitative Developer to expand their cross-asset product, collaborating with other developers, as well as directly with clients to build frameworks.
You'll benefit from:

• Competitive compensation (incl. 401k, healthcare etc.)
• Hybrid office working
• Connecting within a talented team of developers

The successful candidate will need:

• Extensive experience developing (production) code
• 3+ years Python experience
• Knowledge with one or more financial asset class (e.g FX, Equities)

Adventist Health Howard Memorial is actively seeking a General Surgeon in beautiful Mendocino County, CA. This represents an outstanding opportunity for someone interested in living in a beautiful, family-friendly Northern California community of Willits in the stunning Mendocino County, just north of Ukiah, CA and San Francisco.

Our general surgery practice is part of a strong, collaborative, and high-quality medical community. Physicians benefit from a supportive relationship with hospital administration, ensuring access to a well-equipped office and state-of-the-art operating rooms. We are seeking a general surgeon with comprehensive skills, including the ability to perform screening endoscopies and colonoscopies. Hospital call includes both Adventist Health Howard Memorial and Adventist Health Ukiah Valley markets.

• Amazing staff and physician support
• Receptive and collegial administrative staff
• High quality, well-trained OR staff
• Well-equipped operating rooms
• Excellent opportunity for healthy work-life balance
• Outdoor activities – hiking, biking, boating, swimming, sailing, fishing, surfing, horse-back riding

Candidates must be California licensed or eligible, be board eligible or certified, and able to meet the hospital's medical staff credentialing standards.

Employed Model: Adventist Health Medical Group (AHMG)

Benefits including the following:

• One Year Income Guarantee
• wRVU production model post guarantee
• Multi-hospital call coverage up to 14 days per/month
• Relocation Reimbursement
• Starting Bonus
• Annual earned Metric Bonus
• Medical/dental/vision and malpractice coverage
• Cerner EHR system
• CME Allowance
• Vacation/Sick Time
• Student Loan Repayment

Wage Scale: $409,721 - $537,068

Apply to learn more about our total compensation* and benefits!

*Total compensation may vary based on additional services, including call coverage, administrative services, performance bonus, etc. Compensation may also vary based on productivity after initial guarantee period.

AHMG is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations, including, but not limited to, measles, mumps, flu (based on the seasonal availability of the flu vaccine typically during October-March each year), COVID-19 vaccine (required in CA, HI and OR) etc., as a condition of employment, and annually thereafter. Medical and religious exemptions may apply.

About the Medical Center:

Adventist Health Howard Memorial is a faith- based, not- for- profit health and wellbeing organization located in Willits, California. Operated as a 25- bed critical access hospital with 337 associates and 180 medical staff members offering key service areas including a 24- hour emergency department, intensive care, laboratory, imaging orthopedics and spine care, physical rehabilitation, surgery and retail pharmacy. Redwood Medical Clinic, located on the same property of the hospital, offers primary care, orthopedics and general surgery services for the community. In 1925, the Willits Development Association began discussing the need for a modern hospital. Working with the American Legion Post #174, they sponsored an old- fashioned celebration on the Fourth of July. The proceeds were designated for the building of a Willits Community Hospital. Charles S. Howard, owner of a nearby ranch (as well as owner of the racehorse "Seabiscuit"), was the first grand marshal of the Frontier Days Parade. The tradition of Frontier Days began as an annual fundraising event that has continued nonstop to today. Just two months before the second annual Frontier Days, the son of Charles Howard, 15- year- old Frank R. Howard, was injured in a very serious automobile accident. The doctor was summoned, but, because of the seriousness of the boy's injuries and lack of a ‘real’ hospital or emergency equipment, he was unable to save the boy. The tragedy moved Charles Howard to donate the then- tremendous sum of $30,000 for the construction of Frank R. Howard Memorial Hospital. The groundbreaking took place in 1927 and the first patient was admitted in 1928.

Community Overview:

Willits, CA, acclaimed as the "Gateway to the Redwoods and the Mendocino Coast," seamlessly blends natural beauty with rural community life. In every corner, stories unfold, smiles abound, and unity's rhythm is palpable. It's a town where history and future blend, mountains and sea converge, and the spirit of togetherness is a daily celebration. This fusion of natural wonders and community spirit crafts a welcoming haven for all who visit or choose to call it home.

• Weather: Revel in the delight of mild year-round weather, offering four seasons, accompanied by cool evenings perfect for stargazing.
• Community: Willits thrives as a close-knit rural community, fostering a profound sense of unity among its residents.
• Healthcare: Adventist Health Howard Memorial Hospital, inaugurated in 2015, stands as an outstanding new facility, offering a comprehensive spectrum of services. It’s warm and inviting atmosphere is coupled with a collaborative medical staff committed to prioritizing patient care. Spanning 74,000 square feet, the facility comprises 25 private inpatient rooms designed for aesthetic appeal and ease of navigation. Incorporating cutting-edge healthcare design, the hospital features state-of-the-art technology in its operating rooms, an expansive Emergency Department with trauma bays, and even a helipad.
• Culture and History: The County Museum proudly exhibits the legacy of Native American heritage, while the County Library beckons seekers of knowledge. Mendocino College extends accessible education opportunities, and the Willits Center for the Arts, along with events like Art in the Gardens, nurtures a culture of creativity.
• Events: Annual highlights such as the Memorial Day Car Show, Frontier Days, the downtown Farmers Market every Thursday, and the quarterly Hometown Festival showcase both the community's talents and its rich heritage.
• Sports and Mentorship: Robust sports programs within local schools, alongside coaching and mentorship initiatives facilitated by community organizations, provide valuable support to the town's youth.
• Blue Zone Lifestyle: Embracing the Blue Zone philosophy, Willits emphasizes health and longevity in its way of life.
• Entertainment: The town resonates with music and talent performances, while a 9-hole golf course and the iconic Skunk Train offer recreational diversions.
• History and Agriculture: The Seabiscuit story and ranch not only celebrate local history but also illuminate the tale of how the hospital was initially built. Agriculture and farming are deeply interwoven into Willits' history, with organizations like 4-H nurturing responsibility, nature appreciation, and community involvement among young minds.

In every aspect, Willits radiates a profound connection with its surroundings and its inhabitants. It is a realm where the essence of nature, the tapestry of culture, and the unity of community converge harmoniously.

Adventist Health Howard Memorial is actively seeking a General Surgeon in beautiful Mendocino County, CA. This represents an outstanding opportunity for someone interested in living in a beautiful, family-friendly Northern California community of Willits in the stunning Mendocino County, just north of Ukiah, CA and San Francisco.

Our general surgery practice is part of a strong, collaborative, and high-quality medical community. Physicians benefit from a supportive relationship with hospital administration, ensuring access to a well-equipped office and state-of-the-art operating rooms. We are seeking a general surgeon with comprehensive skills, including the ability to perform screening endoscopies and colonoscopies. Hospital call includes both Adventist Health Howard Memorial and Adventist Health Ukiah Valley markets.

• Amazing staff and physician support
• Receptive and collegial administrative staff
• High quality, well-trained OR staff
• Well-equipped operating rooms
• Excellent opportunity for healthy work-life balance
• Outdoor activities – hiking, biking, boating, swimming, sailing, fishing, surfing, horse-back riding

Candidates must be California licensed or eligible, be board eligible or certified, and able to meet the hospital's medical staff credentialing standards.

Employed Model: Adventist Health Medical Group (AHMG)

Benefits including the following:

• One Year Income Guarantee
• wRVU production model post guarantee
• Multi-hospital call coverage up to 14 days per/month
• Relocation Reimbursement
• Starting Bonus
• Annual earned Metric Bonus
• Medical/dental/vision and malpractice coverage
• Cerner EHR system
• CME Allowance
• Vacation/Sick Time
• Student Loan Repayment

Wage Scale: $409,721 - $537,068

Apply to learn more about our total compensation* and benefits!

*Total compensation may vary based on additional services, including call coverage, administrative services, performance bonus, etc. Compensation may also vary based on productivity after initial guarantee period.

AHMG is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations, including, but not limited to, measles, mumps, flu (based on the seasonal availability of the flu vaccine typically during October-March each year), COVID-19 vaccine (required in CA, HI and OR) etc., as a condition of employment, and annually thereafter. Medical and religious exemptions may apply.

About the Medical Center:

Adventist Health Howard Memorial is a faith- based, not- for- profit health and wellbeing organization located in Willits, California. Operated as a 25- bed critical access hospital with 337 associates and 180 medical staff members offering key service areas including a 24- hour emergency department, intensive care, laboratory, imaging orthopedics and spine care, physical rehabilitation, surgery and retail pharmacy. Redwood Medical Clinic, located on the same property of the hospital, offers primary care, orthopedics and general surgery services for the community. In 1925, the Willits Development Association began discussing the need for a modern hospital. Working with the American Legion Post #174, they sponsored an old- fashioned celebration on the Fourth of July. The proceeds were designated for the building of a Willits Community Hospital. Charles S. Howard, owner of a nearby ranch (as well as owner of the racehorse "Seabiscuit"), was the first grand marshal of the Frontier Days Parade. The tradition of Frontier Days began as an annual fundraising event that has continued nonstop to today. Just two months before the second annual Frontier Days, the son of Charles Howard, 15- year- old Frank R. Howard, was injured in a very serious automobile accident. The doctor was summoned, but, because of the seriousness of the boy's injuries and lack of a ‘real’ hospital or emergency equipment, he was unable to save the boy. The tragedy moved Charles Howard to donate the then- tremendous sum of $30,000 for the construction of Frank R. Howard Memorial Hospital. The groundbreaking took place in 1927 and the first patient was admitted in 1928.

Community Overview:

Willits, CA, acclaimed as the "Gateway to the Redwoods and the Mendocino Coast," seamlessly blends natural beauty with rural community life. In every corner, stories unfold, smiles abound, and unity's rhythm is palpable. It's a town where history and future blend, mountains and sea converge, and the spirit of togetherness is a daily celebration. This fusion of natural wonders and community spirit crafts a welcoming haven for all who visit or choose to call it home.

• Weather: Revel in the delight of mild year-round weather, offering four seasons, accompanied by cool evenings perfect for stargazing.
• Community: Willits thrives as a close-knit rural community, fostering a profound sense of unity among its residents.
• Healthcare: Adventist Health Howard Memorial Hospital, inaugurated in 2015, stands as an outstanding new facility, offering a comprehensive spectrum of services. It’s warm and inviting atmosphere is coupled with a collaborative medical staff committed to prioritizing patient care. Spanning 74,000 square feet, the facility comprises 25 private inpatient rooms designed for aesthetic appeal and ease of navigation. Incorporating cutting-edge healthcare design, the hospital features state-of-the-art technology in its operating rooms, an expansive Emergency Department with trauma bays, and even a helipad.
• Culture and History: The County Museum proudly exhibits the legacy of Native American heritage, while the County Library beckons seekers of knowledge. Mendocino College extends accessible education opportunities, and the Willits Center for the Arts, along with events like Art in the Gardens, nurtures a culture of creativity.
• Events: Annual highlights such as the Memorial Day Car Show, Frontier Days, the downtown Farmers Market every Thursday, and the quarterly Hometown Festival showcase both the community's talents and its rich heritage.
• Sports and Mentorship: Robust sports programs within local schools, alongside coaching and mentorship initiatives facilitated by community organizations, provide valuable support to the town's youth.
• Blue Zone Lifestyle: Embracing the Blue Zone philosophy, Willits emphasizes health and longevity in its way of life.
• Entertainment: The town resonates with music and talent performances, while a 9-hole golf course and the iconic Skunk Train offer recreational diversions.
• History and Agriculture: The Seabiscuit story and ranch not only celebrate local history but also illuminate the tale of how the hospital was initially built. Agriculture and farming are deeply interwoven into Willits' history, with organizations like 4-H nurturing responsibility, nature appreciation, and community involvement among young minds.

In every aspect, Willits radiates a profound connection with its surroundings and its inhabitants. It is a realm where the essence of nature, the tapestry of culture, and the unity of community converge harmoniously.

Hybrid: Applicants must be a California resident as of their first day of employment.

PRINCIPAL RESPONSIBILITIES:

Member Services Representatives (MSR) are the first point of contact for our members' primary contact with the Alliance for both routine and complex member issues with the goal of delivering excellent customer service to our customers. The position is responsible for answering a high volume of inbound and outbound calls in a timely manner. Respond to all communications coming into Member Services in the form of email, fax, letters, chat and phone calls. Timely responses to all member communication are essential. Must effectively prioritize and flex the workload as new communication and tasks are submitted. Identify the caller's needs, clarify information, research issues, and provide solutions and/or alternatives whenever possible. Accurately and consistently document all conversations in the electronic database. This position is a liaison between the plan, the provider network, and other community agencies. The MSR positions are flexibly staffed classification and work is expected to be performed minimally at the MRS II level. However, the initial selection will be made at the entry level MSR I. Our more advanced level position of the series is the MSR III who will be required to perform a variety of complex matters.

Member Services Representatives are under the direction of a Member Services Supervisor, Manager and Director, and service our members through our call center as well assisting other departments with responses to member issues by initiating communication between departments to ensure action, cooperation, and compliance of managed care operations.

Member Services Representative I

This position which requires the ability to work as a team player within the Alliance and with external contacts, make sound judgments based on analysis of information, be an effective communicator, active listener and balance advocacy for the member with the policy provisions such as plan policies, EOC, regulatory guidelines, and DMHC/DHCS rules and regulations. The MSR provides courteous, professional, and accurate responses to incoming inquiries regarding network, plan benefits, eligibility, authorizations, plan services and guidelines, as well make decisions with the goal of ensuring member satisfaction and retention. The MSR performs a variety of complex functions and is also responsible for maintaining accurate and complete inquiry/grievance records in the electronic database. Maintains compliance with DMHC regulatory requirements and DHCS contractual obligations. MSR I staff who demonstrate proficiency in meeting, maintaining and exceeding principal performance objectives and metrics may be eligible to be promoted to a Member Services II or III role. Member Services Representative I staff may be eligible for promotion to Member Services Representative II or III positions once they have worked as a MSR I for a minimum of 12 months to be proficient with program and system knowledge in addition to meeting performance matrix requirements.

Principle duties and responsibilities

* Serve as the primary contact for members, providers and others for questions related to claims, benefits, authorizations, pharmacy, member eligibility and other questions related to Alameda Alliance and provide accurate, satisfactory answers to their inquiries or concerns.

* Respond to and resolve member service inquiries and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility, claims, behavioral health, and care coordination.

* Answer incoming calls, emails, chats, and other requests for assistance in a timely manner in accordance with departmental performance targets and provide excellent customer service while doing so. May include assisting members in person.

* Recognize and understand the difference between calls that require quick resolutions and calls which will require follow-up and handle each appropriately.

* De-escalate situations involving dissatisfied customers, offering patient assistance and support.

* Accurately document all contacts per department standards/guidelines in the Customer Relationship Management (CRM) system.

* Accurately and consistently document (electronic database) and resolve Exempt Grievances (any expression of dissatisfaction that are not coverage disputes, disputed health care services involving medical necessity, or experimental or investigational treatment and that are resolved by the next business day following receipt).

* Interface with Grievance and Appeals, Claims, Enrollment, IT, Network Management, Pharmacy, Authorizations, and other internal departments to provide Service Excellence to our members.

* Help guide and educate members about the fundamentals and benefits of managed health care topics, to include managing their health and well-being by selecting the best benefit plan service options, maximizing the value of their health plan benefits, and choosing a quality care provider.

* Intercede with care providers (doctor's offices) on behalf of the member, assisting with appointment scheduling; connect members with internal Case Management Department for assistance as needed.

* Assist members in navigating , the Member Portal, and other health care partner online resources and websites to encourage/reassure them to use self- service tools that are available.

* Manage any issues through to resolution on behalf of the member, either on a single call or through comprehensive and timely follow-up.

* Research complex issues across multiple databases and work with support resources to resolve member issues and/or partner with others to resolve escalated issues.

* Provide education and status on previously submitted pre-authorizations or pre- determination requests for both medical and pharmaceutical benefits.

* Meet the performance goals established for the position in the areas of compliance, efficiency, call quality, member satisfaction, first call resolution, punctuality, and attendance.

* Always maintain a professional level of service to members.

* Always maintain confidentiality of information.

* Consistently support the Alliance's approach to Service Excellence by adhering to established department and company standards for all work-related functions.

* Interact positively with all Alliance Departments.

* Accurately and consistently document (electronic database) and resolve Exempt Grievances (any expression of dissatisfaction that are not coverage disputes, disputed health care services involving medical necessity, or experimental or investigational treatment and that are resolved by the next business day following receipt).

* Process MS Dept projects

* Serve as a back-up to manage the escalated calls.

* Perform other duties as assigned.

ESSENTIAL FUNCTIONS OF THE JOB

* Contacts: Receive, manage, and document telephone calls, emails, and other sources of contacts from members, potential members, and providers, and explain health plan benefits and plan rules. Describe the types of services the Alliance offers to the Member within the managed care system. Provide clarification about issues regarding patient and physician rights and how the plan operates.

* Conflict resolution: Resolve member problems/conflicts by convening with other departmental staff as needed.

* Member communications: Create and/or mail appropriate member materials and communications as needed.

* Computer: Perform ongoing data entry which assists in the maintenance of the Member Services department database to ensure data integrity.

* Comply with the organization's Code of Conduct, all regulatory and contractual requirements, organizational policies, procedures, and internal controls.

PHYSICAL REQUIREMENTS

* Constant and close visual work at desk or computer.

* Constant sitting and working at desk.

* Constant data entry using keyboard and/or mouse.

* Constant use of multi-monitor setup

* Frequent use of telephone and headset.

* Frequent verbal and written communication with staff and other business associates by telephone, correspondence, or in person.

* Frequent lifting of folders, files, binders, and other objects weighing between 0 and 30 lbs.

* Frequent walking and Standing

Number of Employees Supervised: 0

MINIMUM QUALIFICATIONS:

* Bachelor's degree or equivalent experience preferred.

* High school diploma, GED required.

* The ability to speak and understand-bilingual: Spanish/English, Cantonese/English, Vietnamese/English, Tagalog/English are required as designated.

* A bilingual proficiency exam will be administered to ensure the candidate possesses the appropriate skill level to meet requirements. The successful candidate must score 90% or higher.

MINIMUM YEARS OF ADDITIONAL RELATED EXPERIENCE:

* Minimum one year of direct customer service experience. Call center experience and managed care experience a plus

* Experience determining eligibility for financial assistance, insurance benefits, unemployment and/or other social services programs.

* Demonstrated knowledge expert of AAH Member Services policies and procedures

* Consistent record of meeting, maintaining, or exceeding monthly Departmental performance metrics.

* Consistent track record of documenting Service Requests accurately and clearly and monitoring open Service Requests to ensure responses and closure.

* Consistent record of high quality of work as demonstrated through call and documentation auditing, appropriate Call Disposition coding, as well as an overall acceptable monthly Member Satisfaction Survey result as assessed by Member Services Quality Specialist, MS Trainer and Member Services Supervisor.

* Demonstrated proficiency in current Customer Relationship Management (CRM) tool, phone system software Quality Management Solution, Pharmacy Benefits Management applications (PBM), Interpreter vendor scheduling software, delegate portal solutions and the Alliance's Member portal.

* Demonstrated ability to effectively handle the department's key special projects: Member Portal Request Processing, Kaiser PTE Requests, PCP retroactive and same month requests.

* Demonstrated ability to help members face-to-face in the field and/or at the Alliance offices (walk-ins). Also highly skilled at handling issues related to member bills, transportation set-up and benefit coordination with providers and pharmacy needs.

SPECIAL QUALIFICATIONS (SKILLS, ABILITIES, LICENSE):

* Ability to prioritize and adapt to changing situations in a calm and professional manner.

* Ability to maintain composure in stressful situations.

* Excellent problem-solving skills

* Ability to exhibit cooperation, flexibility, and provide assistance when talking to members, providers, and staff.

* Skill in basic data entry

* Ability to type 40 net words per minute: multi-task

* Manual dexterity to operate telephone, computer keyboard equipment.

* Speak English proficiently, clearly, and audibly.

* Memorize and retain information quickly; meet physical requirements

* Spell correctly

* Learn the policies, regulations, and rules applicable to business operations.

* Follow instructions, reason clearly, analyze solutions accurately, act quickly and effectively in emergency situations; operate office equipment including computers and supporting word processing, spreadsheet, and database applications.

* Excellent phone etiquette and ability to communicate clearly and concisely, both orally and in writing.

* Excellent interpersonal skills with the ability to interact with diverse individuals and flexibility to customize approach to meet all types of member communication styles and personalities.

* Strong verbal and written communication skills.

* Demonstrated ability to quickly build rapport and respond to members in a compassionate manner by identifying and exceeding member expectations (responding in respectful, timely manner, consistently meeting commitments).

* Demonstrated ability to listen skillfully, collect relevant information, determine immediate requests, and identify the current and future needs of the member.

* Must be self-motivated and able to work with minimal supervision

* Must be team-oriented and focused on achieving organizational goals.

* Proficient problem-solving approach to quickly assess current state and formulate recommendations.

* Proficient in translating healthcare-related jargon and complex processes into simple, step-by-step instructions which members can understand and act upon.

* Proficient conflict management skills to include ability to resolve issues during stressful situations and demonstrating personal resilience.

* Ability to work regularly scheduled shifts within the Alliance's hours of operation including the training period, with scheduled lunches and breaks, flexibility to adjust daily schedules; and to work over-time and/or weekends as needed.

* Medical terminology knowledge preferred

* Ability to work within a broad systems perspective

* Experience in use of various computer systems software as well as Microsoft Windows, and Microsoft Suite, especially Outlook, Word, Excel.

* Must have reliable and stable internet connection for remote work (50-100 Mbps download speeds).

Employees who interact with members of the public may be required to be tested for Tuberculosis and fully vaccinated against COVID-19 and influenza. Successful candidates for those positions/ classifications may be required to submit proof of vaccination against influenza and/or COVID-19, a negative Tuberculosis test, or request an exemption for qualifying medical or religious reasons during the onboarding process. Candidates should not present proof of vaccination until instructed to do so by the Human Resources department.

SALARY RANGE $22.88-$34.33 HOURLY

The Alliance is an equal opportunity employer and makes all employment decisions on the basis of merit and business necessity. We strive to have the best-qualified person in every job. The Alliance prohibits unlawful discrimination against any employee or applicant for employment based on race, color, religious creed, sex, gender, transgender status, age, sexual orientation, national origin, ethnicity, citizenship, ancestry, religion, marital status, familial status, status as a victim of domestic violence, assault or stalking, military service/veteran status, physical or mental disability, genetic information, medical condition, employees requesting accommodation of a disability or religious belief, political affiliation or activities, or any other status protected by federal, state, or local laws.

Who We Are

As the nation's largest producer of clean, carbon-free energy, Constellation is focused on our purpose: accelerating the transition to a carbon-free future. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute.

Our culture and employee experience make it clear: We are powered by passion and purpose. Together, we're creating healthier communities and a cleaner planet, and our people are the driving force behind our success. At Constellation, you can build a fulfilling career with opportunities to learn, grow and make an impact. By doing our best work and meeting new challenges, we can accomplish great things and help fight climate change. Join us to lead the clean energy future.

Total Rewards

Constellation offers a wide range of benefits and rewards to help our employees thrive professionally and personally. We provide competitive compensation and benefits that support both employees and their families, helping them prepare for the future. In addition to highly competitive salaries, we offer a bonus program, 401(k) with company match, employee stock purchase program comprehensive medical, dental and vision benefits, including a robust wellness program paid time off for vacation, holidays, and sick days and much more.

Expected salary range of $162,000 to $180,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).

Primary Purpose of Position

Manage and monitor the work activities of the assigned regional valve services organization to ensure a productive workforce that supports all divisional, departmental, Clean Energy Center (CEC) and corporate goals while in accordance with all company policies and local, state, and federal regulations.

Primary Duties and Accountabilities

• Provide guidance and oversight to regional Valve Services group during online and outage activities execution functions through routine performance monitoring, audits, self-assessment, and lessons learned for continuous improvement.
• Collaborate and interface with CECs to plan, schedule, and execute work activities.
• Manage and monitor department resources and budgets to ensure optimum performance and equipment reliability.
• Hire, develop, retain and mentoring of talent required to support the organization.
• All other job assignments and/or duties pursuant to company policy or as directed by management to include but not limited to: (Emergency Response duties and/or coverage, Department duty coverage and/or call out, and positions outside of department in support of outage activities etc.)

Minimum Qualifications

• Bachelor's degree with 8 years of related experience OR
• Current or previous Senior Reactor Operator (SRO) license with 8 years of related experience OR
• Associate's degree with 10 years of related experience OR
• High school diploma/GED with 12 years of related experience
• Supervisory and/or managerial experience
• Maintain minimum access requirements or unescorted access requirements, as applicable, and favorable medical examination and/or testing in accordance with position duties

Preferred Qualifications

• Experience in nuclear power plant operations
• Electrical experience within the realm of Motor Operated Valve planning
• Valve / outage planning experience
• P6 / scheduling experience

We are seeking a Service Advisor for our Keys Auto Center stores! 

Owner loyalty, customer satisfaction, and retention are the primary functions of the Service Consultant. Other responsibilities include department profitability, protection of dealer’s assets, product knowledge, meeting promise times for the customers, labor and parts sales, customer relations, work area and customer area housekeeping, and maintaining accurate legal documents and customer records.

• Maintain Customer relations with all existing and future clients and businesses.
• Attempt to resolve any customer concerns or seek the appropriate management contact to assist.
• Plan and coordinate known appointments that will be arriving the next day.
• Answering service calls and following up in a timely manner.
• Review all monthly specials, learn current service menus and review sublet vendor services.
• Maintain department and customers service files and review for accuracy before sending to final scanning.
• Determine and discuss alternate transportation needs with customers.
• Greet customers, obtain and verify customer information and vehicle data, retrieve service history and follow the service consultant process manual.
• Process after hours drop off vehicles and towed in vehicles.
• Prepare all pickup and delivery clients and have ready for the drivers. Refer to pickup and delivery process manual.
• Promote the sales of labor, parts, sublet services and accessories to meet the customer’s needs.
• Provide customer with accurate estimates and completion times.
• Obtain customers signature on all repair orders, document agreements, and credit card payment slips.
• Check on progress of each repair order throughout the day and keep customer informed of any status changes. Record any agreed upon changes on the repair order.
• Review all repair orders and verify that parts are billed out on appropriate lines and that all customer and warranty items have been billed and coded.
• Maintain a customer satisfaction inquiry score above national average.
• Maintain a well-groomed appearance and uniform while performing job duties or away at training.
• Conduct yourself in a suitable fashion when in uniform and off of the dealership premises. Your conduct will reflect the dealership directly and you must display a positive image for Warren Henry.

• High school diploma or general education degree (GED) required.
• Three years’ experience writing service or related experience/training.
• Ability to read, write, reasonable spelling skills for writing repair orders and communicating professionally with email.
• Ability to effectively present information and respond to questions from management, employees and customers.
• Ability to calculate figures and amounts such as discounts, taxes, and percentages.
• Ability to apply common sense understanding to carry out instructions, tasks, or handle any customer situation.
• Ability to apply creative problem solving for any customer issue or concern and decide if further escalation is necessary.
• Valid Driver’s License and clean driving record.

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