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Looking for a 10+ years of experience in full stack software development, including front-end, back-end, and database technologies in Bothell, WA and its an onsite role.
- Bachelor’s degree in computer science, software engineering, or a related field preferred
- Proficiency in modern programming languages and frameworks such as Python, JavaScript, Java, Next JS, Node.js, React js
- Strong working experience with GenAI, LLM Models, MCP, Vector DB, RAG, Vertex AI, Agentic AI frameworks like NGA, ADK or LangChain/LangGraph, creating AI agents.
- Strong experience with Cloud platforms like GCP, Azure or AWS and cloud technologies like OpenStack, Terraform, Ansible or Chef
- Experience working with LLM observability, analytics, evaluations, testing and annotation using tools like LangSmith, LangFuse, Streamlit, Arize or similar tools.
- Strong experience working with AI/ML development
- Strong experience working with Databases like Cassandra, MongoDB or similar.
- Strong understanding and working experience of microservices architecture, RESTful APIs, Caching and related technologies
- Familiarity with containerization and orchestration tools such as Docker and Kubernetes
- Proficiency in version control systems like Git, and experience with CI/CD tools such as Jenkins, GitHub, Maven, Nexus, JFrog or Sonar
- Strong experience in Unit and Function testing using Junit, Mockito/JMock, Selenium, Robot, Cucumber, SoapUI or Postman
- Strong problem-solving, analytical, and debugging skills.
- Excellent written and verbal communication skills, with the ability to effectively communicate complex technical concepts to both technical and non-technical audiences.
- Demonstrated experience in mentoring and providing technical leadership to other engineers.
- Nice to have skills:
- Google CCAI platform (DialogFlow), Vertex AI, Graph QL, BigQuery, Conversation Graph, LLM as Judge
Title: Research Analyst
Location : Rochester, NY - 3 days per week hybrid
Type: Contract to hire
JOB DESCRIPTION
Job Title : Research Analyst Sr
Location: Hybrid - minimum 3 Days onsite
GENERAL PURPOSE
The Senior Research Analyst supports technology, data, and analytical needs across healthcare research projects funded by federal, state, and private grants. This role ensures that research teams have secure, reliable, and compliant technical infrastructure to conduct high‐quality scientific work. The analyst collaborates with investigators, data specialists, and administrative staff to design systems, manage data, and contribute to the technical components of grant proposals and reporting. Works cooperatively with teams who have diverse skill sets to solve complex problems that require robust, scalable medical research database solutions.
Knowledge and experience in any of the healthcare patient facing clinical systems is a plus; EPIC EMR, Cardiology apps like Client ViewPoint, Client MUSE, Philips iECG Anywhere, Philips ST80i Stress System, PaceMate etc.
JOB DUTIES AND RESPONSIBILITIES
- Develop, maintain, and troubleshoot research specific IT systems, databases, and software tools. Support electronic data capture platforms and research management systems. Ensure all systems meet institutional and regulatory requirements for healthcare research.
- Design and manage data pipelines, storage environments, and access controls for research datasets. Oversee data integrity, documentation, and metadata standards across projects. Implement data governance practices aligned with HIPAA and institutional policies. Assist with data extraction, transformation, and preparation for analysis. Support integration of diverse data sources, including EHR, 3rd party diagnostic/clinical systems data, survey, and administrative data.
- Partner with investigators, analysts, clinicians, and administrative staff to understand technical needs and translate them into solutions. • Provide training and support for research teams using IT tools and platforms. Facilitate communication between research teams, clinical system vendors and central IT departments.
- Estimate IT related costs and resource needs for proposed research activities. Ensure secure handling of sensitive health data through encryption, access controls, and audit mechanisms. Collaborate with institutional IT security teams to maintain compliance with IRB, HIPAA, and sponsor requirements. Monitor systems for vulnerabilities and implement corrective actions.
- Evaluate emerging technologies, software tools, and data platforms that could enhance research capabilities. Recommend and implement solutions that improve efficiency, data quality, and collaboration.
- Stay current with trends in health informatics, data science, and research IT infrastructure through continuing education, professional reading, online forums, workshops and professional groups.
- Other duties as assigned
QUALIFICATIONS
Minimum Education:
Bachelor's degree in Information Technology, Health Informatics, Computer Science, or similar discipline. - Required
Master's degree - Preferred
Experience:
- 3 - 4 years of related experience; - Required
- or 5 to 6 years' experience directly related to the duties and responsibilities specified - Preferred
- or an equivalent combination of education training and/or experience. - Required
- Experience supporting research or healthcare environments - Preferred
Knowledge, Skills & Abilities:
- Programming experience and expert knowledge in SQL - Required
- Experience programming large databases with tools software such as SQL Server, Oracle and SAS - Required
- Experience designing, implementing and supporting of data management systems in a scientific research context - Required
- Proficiency with programming/scripting languages (e.g.Java, Python, R), and data integration tools. - Preferred
- Experience with file formats, metadata, and data exchange and storage standards applicable in management of scientific and clinical research - Required
- Strong analytical and problem solving skills - Required
- Strong organizational skills - Required
- Strong communication and collaboration skills. - Required
- Attention to detail, patience and a positive, customer-centric attitude, Strong documentation skills - Required
- Demonstrated ability to develop proficiency with unfamiliar toolsets - Required
- Experience with change management systems - Required
- Familiarity with HIPAA, IRB processes, and secure data management and governance practices. - Preferred
Certification:
- EPIC Data Warehouse Caboodle Certification - Preferred
Welcome to ConsultNet, a premier national provider of technology talent and solutions. Our expertise spans across project services, contract-to-hire, direct search, and managed services onshore, nearshore, and hybrid. For over 25 years, we have connected thousands of consultants with meaningful roles through a personal, communication-driven approach, partnering with a diverse client base to build high-performing teams and create lasting impact. Our comprehensive service offerings cover a wide range of technology and engineering positions across key markets nationwide. Learn more at .
We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.
Job Title: Jenkins Administrator Engineer
Location: Phoenix, AZ
Duration: 12 Months
Experience: 6-9 years
Job Requirement:
• Hands-on experience of software development Java/ Python/ NodeJS/ Go
• Hands-on experience of using and administrating Jenkins and Artifactory is must
• Work experience on multiple DevOps and collaboration tools including Jenkins, GitHub, GitHub Actions, SonarQube, Slack, Confluence, Jira
• Hands-on experience of Linux server administration
• Good communication skills and Aptitude for learning new technology.
Be a part of our success story. Launch offers talented and motivated people the opportunity to do the best work of their lives in a dynamic and growing company. Through competitive salaries, outstanding benefits, internal advancement opportunities, and recognized community involvement, you will have the chance to create a career you can be proud of. Your new trajectory starts here at Launch!
The Role:
Launch is actively seeking a visionary Solutions Architect / Principal Software Engineering Lead (AI) to design and deliver modern engineering and applied AI solutions across client engagements. This role blends deep hands‑on engineering, architectural leadership, AI system design, and client advisory. You will operate across system design, production‑grade engineering, multi‑agent architectures, cloud platform strategy, and the development of Launch’s AI practice.
Responsibilities Include:
Architecture & Technical Strategy
- Define the technical direction for client engagements end-to-end: discovery, design, build, and production hardening.
- Assess client technology ecosystems and identify high-impact opportunities for AI/ML integration.
- Lead architecture reviews, design sessions, and technology selection across cross-functional stakeholder groups.
- Translate ambiguous business problems into concrete engineering plans with clear scope, milestones, and risk callouts.
AI Engineering & Delivery
- Architect production agentic systems including multi-agent orchestration, agent harnesses, skill/tool composition, human-in-the-loop checkpoints, and inter-agent communication protocols (e.g., A2A, MCP).
- Build and govern MCP server ecosystems: design, deploy, and secure Model Context Protocol integrations connecting AI agents to enterprise data sources, internal APIs, and third-party platforms.
- Define agent skill and capability frameworks including reusable skill libraries, prompt engineering standards, and evaluation harnesses for consistent agent behavior across engagements.
- Architect RAG pipelines, fine-tuning workflows, and model lifecycle infrastructure (training, serving, experiment tracking) as foundational components of agentic systems.
- Integrate AI platforms and APIs (Azure OpenAI, Amazon Bedrock, Anthropic, Vertex AI) into production systems with enterprise-grade reliability, cost governance, and observability.
- Establish AI-native development practices: embed tools such as Claude Code, Cursor, and GitHub Copilot into team workflows with standards for AI-assisted code review, test generation, and documentation.
- Design evaluation and observability infrastructure including LLM eval frameworks, red-teaming, behavioral drift detection, and production monitoring across tool call chains, latency, and failure modes.
- Apply responsible AI governance: define guardrails, access controls, and audit patterns for agentic workflows in enterprise environments including scope containment and escalation paths.
Hands-On Engineering
- Write production code and lead by example — this role requires someone who is still close to the code.
- Design cloud-native architectures across multiple hyperscalers (AWS and Azure primarily) microservices, event-driven systems, serverless, and containerized workloads.
- Define and implement infrastructure-as-code using tools such as Terraform, Pulumi, CloudFormation, or Bicep.
- Design and optimize CI/CD pipelines, GitOps workflows, and container orchestration using Docker and Kubernetes.
- Establish observability and reliability practices using tools such as Datadog, Prometheus, Grafana, CloudWatch, or Azure Monitor.
- Drive security-by-design across the delivery lifecycle including IAM, network architecture, secrets management, and compliance automation.
Leadership & Client Advisory
- Lead engineering teams ranging from small squads to 10+ person delivery teams, scaling leadership approach to the needs of each engagement.
- Mentor and develop engineers at all levels through code reviews, pairing, and design coaching.
- Operate as a trusted advisor to client technical leadership and executive stakeholders. Communicate trade-offs clearly and build confidence.
- Influence without direct authority — driving alignment across cross-functional teams through technical credibility and stakeholder management.
- Lead discovery and requirements elicitation, surfacing the underlying business need beyond the stated request.
- Produce clear written artifacts: technical proposals, architecture decision records, SOWs, and executive-level status communication.
- Grow client relationships and identify follow-on opportunities through proposal contributions and delivery-driven account expansion.
- Contribute to Launch's growth — practice development, thought leadership, and hiring.
Qualifications:
Must-Haves:
- Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.
- 10+ years in software engineering with demonstrated experience in architecture and technical leadership roles.
- 3+ years hands-on with AI/ML in production. Broad fluency across generative AI (LLMs, RAG, fine-tuning, agents), MLOps (model serving, pipelines, experiment tracking), and AI-integrated product development.
- Consulting or client-facing delivery experience with a proven ability to integrate into client organizations and establish credibility with technical and executive stakeholders.
- Full-stack engineering capability across frontend, backend, infrastructure, and data layers. Proficiency in multiple modern languages (e.g., Python, TypeScript/Node.js, C#/.NET, Java, or Go) with the ability to move between them as engagements require.
- Multi-hyperscaler depth across AWS and Azure, including their respective AI/ML service ecosystems (Bedrock, SageMaker, Azure OpenAI, Azure ML). GCP experience is a plus.
- Strong fundamentals in distributed systems, event-driven architecture, API design, and DevOps/platform engineering.
- Experience leading engineering teams in agile delivery environments.
- Business acumen with the ability to connect architecture decisions to cost, timeline, and organizational impact.
- Executive presence and communication skills effective with both technical and non-technical audiences.
- Proven ability to operate in ambiguous environments and adapt to diverse client cultures.
Strong Differentiators
- Experience contributing to the development of AI engineering practices, reusable frameworks, or internal accelerators within a consulting or enterprise environment.
- Experience advising C-suite or VP-level stakeholders on AI strategy, investment prioritization, and organizational readiness.
- Depth with agentic AI frameworks (LangChain, LangGraph, LangSmith, LlamaIndex, Semantic Kernel, CrewAI) and emerging standards like MCP (Model Context Protocol).
- Experience with enterprise data platforms (Databricks, Snowflake, BigQuery) in the context of AI/ML workloads.
- Cloud architecture certifications across AWS and Azure (AWS SA Professional, Azure Solutions Architect Expert).
- Published writing, open-source contributions, or conference speaking that demonstrates thought leadership in AI or software architecture.
- Domain depth in industries such as healthcare, financial services, retail, or public sector.
Compensation & Benefits:
As an employee at Launch, you will grow your skills and experience through a variety of exciting project work (across industries and technologies) with some of the top companies in the world! Our employees receive full benefits—medical, dental, vision, short-term disability, long-term disability, life insurance, and matched 401k. We also have an uncapped, take-what-you-need PTO policy. The anticipated base wage range for this role is $190,000 to $230,000. Education and experience will be highly considered, and we are happy to discuss your wage expectations in more detail throughout our internal interview process.
**Federal Project - Applicant must be a United States Citizen**
Baer is looking for Platform Developer for a 12 months Federal Project located in Herndon, VA.
Title: Platform Developer
Location: Hybrid - Herndon, VA (Mon-Thur)
Duration: 12 months
Rate: All-inclusive
Alignment: W2 or C2C
Role Overview
We are looking for a skilled AI Platform Developer with experience in building and supporting AI/ML solutions. The ideal candidate should have strong programming skills, hands-on experience with machine learning frameworks, and experience deploying AI models in cloud environments.
Key Responsibilities
- Develop, test, and deploy machine learning and deep learning models.
- Build and maintain scalable AI platform components and pipelines.
- Perform data acquisition, preprocessing, feature engineering, and analysis.
- Collaborate with data scientists and engineering teams to integrate AI solutions into applications.
- Support model deployment, monitoring, and optimization using MLOps best practices.
- Work with large datasets using big data tools and distributed systems.
Required Qualifications
- 5+ years of experience in building and supporting AI/ML solutions
- Strong programming skills in Python (knowledge of R, Java, or C++ is a plus).
- Good understanding of Machine Learning and Deep Learning, including supervised, unsupervised, and reinforcement learning techniques.
- Hands-on experience with TensorFlow, PyTorch, Keras, and scikit-learn.
- Experience with data processing, SQL and NoSQL databases.
- Familiarity with Apache Spark and large-scale data processing.
- Solid foundation in mathematics and statistics (linear algebra, probability, calculus).
Company Overview:
Baer provides best-in-class engagement experiences for our consultants. Our job requirements are carefully vetted and are typically associated with pivotal programs offering tremendous opportunities to expand your skills leveraging the latest solutions.
Baer is an equal opportunity employer including disability/veteran.
ALL OPEN JOBS
About US
C5i is a pure-play AI & Analytics provider that combines the power of human perspective with AI technology to deliver trustworthy intelligence. The company drives value through a comprehensive solution set, integrating multifunctional teams that have technical and business domain expertise with a robust suite of products, solutions, and accelerators tailored for various horizontal and industry-specific use cases. At the core, C5i’s focus is to deliver business impact at speed and scale by driving adoption of AI-assisted decision-making.
C5i caters to some of the world’s largest enterprises, including many Fortune 500 companies. The company’s clients span Technology, Media, and Telecom (TMT), Pharma & Lifesciences, CPG, Retail, Banking, and other sectors. C5i has been recognized by leading industry analysts like Gartner and Forrester for its Analytics and AI capabilities and proprietary AI-based platforms.
Global offices
United States | Canada | United Kingdom | United Arab of Emirates| India
Job Description:
Overview: This role involves building data products to extract valuable business insights and requires a highly analytical individual with strong problem-solving skills and a passion for machine learning and research.
Responsibilities
- Undertake data collection, preprocessing, and analysis
- Build models to address business problems
- Present information using data visualization techniques
- Propose solutions and strategies to business challenges
- Collaborate with engineering and product development teams
- Develop machine learning algorithms
- Conduct data-driven experiments to drive business decisions
Required Skills
- Data mining
- Machine learning and operations research
- Proficiency in R, SQL, and Python (knowledge of Scala, Java, or C++ is a plus)
- Experience with business intelligence tools (e.g., Tableau) and data frameworks (e.g., Hadoop)
- Strong math skills (e.g., statistics, algebra)
- Analytical mind and business acumen
- Excellent communication and presentation skills
- Preferred Algorithms and Use Cases:
- Text Analytics: Natural Language Processing (NLP) algorithms for sentiment analysis, text classification, named entity recognition.
- Voice Analytics: Speech recognition, voice-to-text conversion, emotion detection in voice.
- Image Analytics: Image classification, object detection, facial recognition.
Qualifications
- Proven 5+ years of experience as a Data Scientist or Data Analyst
- Bachelor's or master's degree in computer science, Engineering, or relevant field; graduate degree in Data Science or other quantitative field is preferred
C5i is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, sexual orientation, age, marital status, disability, gender identity, etc. If you have a disability or special need that requires accommodation, please keep us informed about the same at the hiring stages for us to factor necessary accommodations.
Position –Client Service Director
R Systems is a global firm with offices in 16 countries. We are expanding our Public Sector Practice in Sacramento, CA and we are seeking a dynamic, growth-oriented, and results-driven Leader. You will lead project delivery for about 75-80% of the time and lead pre-sales the rest of the time. Project Delivery will comprise of the project-based role of a Project Manager, Delivery Director, Engagement Director, Program Director, or Senior Architect. You will be managing the project delivery team, safeguard R Systems interests and maintain/build client relationships. You will also be entrusted with engagement economics to keep our projects profitable. Your client delivery will require regular interaction with current clients to ensure contract completion and associated and change requests, engagement management on deliverable-based contracts, resource coaching on staff-augmentation contracts, and other client needs.
As for pre-sales part, you will be core member of our Public Sector Leadership Team. You will be charged with leading medium to large solicitations with difficult qualifications prescribed by our State Government clients. You will be responsible for drawing upon company-wide resources, tools, and extended leadership to deliver proposal responses on time. Your creativity, technical depth and writing skills will be required to develop solutions/ technical approach to deliver Statement of Work (SOW) from RFPs and RFOs. Your interpersonal skills allow you to develop lasting relationships with both proposed candidates, client managers and partnering firms. You will also engage in pre-RFP work by reviewing government budgets, strategic plans, upcoming procurements, and market research conducted by agencies and departments.
Minimum qualifications:
- Bachelor's degree in IT, Computer Science or MIS
- PMP Certificate from PMI is mandatory.
- 15 years overall experience in Information Technology consulting. Must have begun career in development roles and transitioned to managerial roles.
- 12 years of experience in Pre-sales, and leading solicitations in technical and management consulting areas exclusively in the State of California in public sector practice of an established firm.
- 10 years of IT Project Delivery experience in variety of roles including hands-on development, project management and engagement management
- 3 Years of Healthcare exp is required
- 8 years of Experience in technical writing for proposal responses including technical solutions, approach, cover page, executive summary and skills summaries of resources.
- Formal training on Shipley (or similar) Methodology, certification such as CTPM from Association of Proposal Management Professionals (APMP), or equivalent experience of 6 years of proposal management focused on technical writing.
- Experience building and developing relationships with vendors and clients in a highly competitive business environment.
- Experience advising client leaders on technology, implementations, and management of the full lifecycle of large-scale implementations.
- Experience, knowledge, and extensive network of candidates, vendors, state executives, etc. in local Sacramento market within State government departments.
- Technically savvy with expertise in at least 3 of the following areas with. – Cloud Migration, SaaS Implementations, Salesforce, Systems Integration with COTS, Custom and ERP, Data Warehousing and Analytics, .NET and Java Development, Mobile, Data Center Operations, Architecture and Infrastructure, etc
Preferred qualifications:
- Adept in technical writing in variety of forms including white papers, diagrams, flow-charts, presentations, charts, dashboards, etc
- Excellent skills with Microsoft Word, PowerPoint, Excel, Adobe, and other office productivity tools
- Experience building partnerships and effectively influencing clients, internal leaders and executive stakeholders through data analysis and qualitative insights.
- Experience in project management or other leadership roles, while working collaboratively/proactively in a diverse team environment.
- Experience solving complex problems, designing creative strategies, and delivering significant impact in a leadership role.
- Ability to collaborate effectively within the team and across groups and influence/partner across a wide variety of levels, functions, and geographies.
- Excellent analytical, problem-solving, written, and verbal communication skills with excellent business judgment and attention to detail.
- Interest in continuous improvement of Proposal Management processes and Pre-sales team’s development of tools, databases, and referrals.
Responsibilities
- Manage current clients and billable resources for ensuring smooth delivery of all projects. Guarantee client satisfaction with regular check-ins
- Lead the Capture/Pre-RFP activity of strategic and tactical leads/opportunities and provide partnerships to internal R Systems leadership team.
- Lead complex, large, high-speed and most-cost effective RFP responses as a Proposal Manager including proposal planning, story boarding, sourcing, developing approach, conducting pink/red team reviews and production.
- Manage an offshore team of pre-sales and develop an inclusive, high-performance team and culture of winning that will double RFP selection/win rate.
- Successfully run fast-turn around searches for resources usually within a week of RFP/Solicitation release when internal candidates are not available.
- Lead the technical writing from story boarding/concept phase to final approval after review and revise cycles. This includes a technical approach responding to Statement of Work from RFP, and many other areas.
- Negotiate the best rate or salary with candidates confirming to the rate-cards available within the Master Services Agreements.
- Partner with the vendors, suppliers, staffing firms, team partners and other resources to identify, engage, evaluate, and recruit candidates for proposal submissions.
- Review leads/pipeline for identifying high-probability opportunities for Capture and pre-RFP campaign. Lead Capture work for 2-3 opportunities every quarter.
ETL Migration Engineer (3 identical openings)
This job is not a Data Engineer in the traditional sense. We are migrating away from Informatica and onto a new platform so we need to migrate the date flows and scripts to the new tool.
Must haves sin order of importance:
- ETL migration experience moving legacy ETL processes from one ETL vendor tool to another ETL vendor tool.
- (ideal candidate is migrating Informatica to another vendor. ie, Snaplogic, Airflow, DBT, opensource)
- Proven informatica knowledge (administrator or developer)
- AWS cloud
- Python scripting and automation experience
- Devops knowledge (Jenkins, Terraform)
- Dev assist tools (Co-pilot, etc)
Work to do:
- As an ETL Migration engineer, you will work within the Data Integration Engineering squad on ETL processes migrating ETL processes to a new modern ETL tool.
- This person will be migrating the ETL processes and workflows itself, not creating ETL workflows on data in a traditional data engineering sense.
The Expertise requred:
- Experience in ETL migration programs (e.g., Informatica to open source or modern ETL tools).
- Proven hands-on experience with ETL Migration Initiatives, especially moving Informatica workflows to open-source or cloud-native integration frameworks; strong understanding of ETL architecture, data integration patterns and relational data concepts.
- Demonstrated hands-on experience using DevAssist or similar AI developer-assistant tools for use cases such as identifying patterns in ETL processes and translating them into target-platform constructs.
- Ability to analyze and document ETL logic, categorizing workflows by complexity, domain, criticality and create migration artifacts such as inventories, source-to-target mappings and transformation summaries
- Innovation-first mindset with strong automation skills, using Python, Groovy, Java, Jenkins, APIs and/or shell scripting to streamline migration and administrative tasks and identify reusable patterns
- Partner with architecture, data engineering, and business teams to define migration sequencing and priorities.
- Proven work experience with Informatica.
- Experience in configuring and deploying applications in public cloud like Azure / AWS using IAC tools like OpenTofu or Terraform. Very solid understanding and practical experience with implementing Infrastructure as Code.
- Strong communication and stakeholder management skills.
- Experience with on-call support, resolving incidents and release management practices.
Certification plus point:
Certification in Informatica or any other ETL tool
Certification in public cloud (Azure or AWS)
Sr Mendix Developer
100% Remote
JD:
• Design, develop, and maintain high-quality applications using Mendix
• Collaborate with cross-functional teams to define, design, and deploy new features.
• Ensure the performance, quality, and responsiveness of applications.
• Help maintain code quality, organization, and automation.
• Participate in code reviews and provide constructive feedback to peers.
• Stay up-to-date with the latest Mendix versions to ensure our applications remain current and competitive.
Top Skills:
• Mendix
• Software Development
• Agile
Additional Details:
• Minimum of 4 years of professional experience in Mendix
• Working knowledge in Java
• Strong understanding of software development principles and methodologies
• Knowledge of DevOps practices and tools.
• Familiarity with Agile/Scrum methodologies.
• Experience with Web and mobile application development.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Strong communication and interpersonal skills
Onsite -, Portland, OR, 97202, US
The Application Analyst – POS Operations resources will support the pilot and rollout of a newly implemented Point of Sale (POS) system for company, across retail stores. This is a hands-on technical role supporting a large-scale store rollout. The team is lean, and they need an analyst who can independently triage, investigate logs, and resolve issues in a new POS environment with limited documentation. This role is higher level than a traditional support center position and requires strong troubleshooting capabilities across application, hardware, and store-level operations.
The Application Analyst – POS Operations resources will support the pilot and rollout of a newly implemented Point of Sale (POS) system for company, across retail stores.
Responsibilities
- Support pilot and phased rollout of new POS system in over 120 retail stores
- Perform advanced triage of POS incidents and operational issues
- Analyze system and application logs to identify root cause
- Troubleshoot POS software and hardware integration issues
- Partner with store teams and internal support teams to resolve escalations
- Provide stabilization support during rollout waves
- Document findings, recurring issues, and resolution steps
- Participate in on-call rotation (approximately 1 week every 4 weeks)
Qualifications
- 3-7+ years of experience supporting retail POS systems or similar application environments
- Strong hands-on troubleshooting experience in POS or retail systems
- Ability to independently triage and resolve issues without relying on extensive documentation
- Experience analyzing logs and performing root cause analysis
- Experience supporting on-premises (non-cloud) environments
- Familiarity with POS hardware including terminals, scanners, and peripherals
- Working knowledge of Java-based applications
- Comfortable operating in a fast-paced rollout environment
- Ability to manage priorities in high urgency environments
- Strong collaboration skills while also being able to work independently
Required Skills
- Experience with Toshiba POS systems or similar retail platforms
- Experience supporting multi-store retail rollouts
- Background supporting specialty retail environments (e.g., jewelry or similar verticals)
- Prior experience working closely with operations and field support teams
Preferred Skills
- Experience with Toshiba POS systems or similar retail platforms
- Experience supporting multi-store retail rollouts
- Background supporting specialty retail environments (e.g., jewelry or similar verticals)
- Prior experience working closely with operations and field support teams