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Our client, a Software Development firm for Hedge Funds and Prop Traders, is looking for a Quantitative Developer to expand their cross-asset product, collaborating with other developers, as well as directly with clients to build frameworks.
You'll benefit from:
- Competitive compensation (incl. 401k, healthcare etc.)
- Hybrid office working
- Connecting within a talented team of developers
The successful candidate will need:
- Extensive experience developing (production) code
- 3+ years Python experience
- Knowledge with one or more financial asset class (e.g FX, Equities)
Facility Location
NATIONAL EEO SVC FACILITY
5405 CYPRESS CENTER DR STE 330
TAMPA, FL 33609-1026
This is NOT a remote position.
Position Information
NON-SCHEDULED DAYS: SAT/SUN
HOURS: 08:00 AM to 05:00 PM EST
BENEFIT INFORMATION: The salary will be based on previous experience, salary history, and current Postal pay policies. We offer excellent benefits including health insurance and annual leave.
Functional Purpose
Reviews and analyzes Equal Employment Opportunity (EEO) complaint files; serves as Contracting Officer's Representative for outsourcing services.
DUTIES AND RESPONSIBILITIES
1. Assigns cases to and coordinates the activities of independent contractors who provide pre-complaint counseling and/or mediation services. Reviews reports for legal sufficiency and authority settlement agreements reached at the pre-complaint counseling stage and monitors compliance with those agreements.
2. Reviews DRS (Dispute Resolution Specialist) Inquiry Report to determine sufficiency for acceptance and dismissal. Processes formal complaints of employment discrimination and related amendments and consolidations for acceptance and dismissal through application of Equal Employment Opportunity Commission regulations and case law. Responds to appeals of final agency decisions dismissing complaints.
3. Assigns cases to and coordinates the activities of independent contractor EEO investigators. Reviews investigative plans, and draft and completed EEO investigations to ensure compliance wtih national quality standards and regulatory timelines.
4. Coordinates and reviews the work of independent contractors preparing draft final Agency decisions on the merits of EEO complaints. Issues final agency decisions on the merits of EEO complaints on behalf of the Postal Service and responds to appeals of these final agency decisions. Reviews decisions issued by EEOC Administrative Judges on the merits of EEO complaints and issues Notices of Final Action, either implementing or appealing those decisions. Assists in responding to appeals of Notices of Final Action.
5. Develops and provides EEO training to EEO service providers, Area, and District personnel. Assists in the development and delivery of training or skills development sessions for newly selected Investigative Services Office) Analysts.
6. Provides guidance and technical advice concerning the EEO complaints process and Postal Service regulations, policies, programs and procedures to independent contractors. Provides guidance concerning EEO issues to Area and District personnel.
7. Interacts as necessary with EEO Compliance and Appeals, the Law Department, postal management, EEOC District and Field Offices, and the EEOC's Office of Federal Operations with respect to the procedures for processing pending EEO complaints.
The United States Postal Service has the following excellent and challenging employment opportunity for highly motivated and innovative individuals. Successful candidates must demonstrate through a combination of education, training, and experience the following requirements:
Requirements
- Knowledge of contracting procedures is sufficient to function as a Contracting Officer Representative.
- Ability to develop and provide EEO training.
- Ability to provide technical advice and assistance to independent contractor Equal Employment Opportunity (EEO) investigators, district, area, and headquarters personnel.
- Ability to analyze data related to EEO complaint processing including trend analysis on case processing time frames, utilizing a computerized database and spreadsheet software.
- Ability to coordinate and oversee the work of EEO service providers including independent contractor EEO counselors, mediators, investigators and final agency decision writers.
- Knowledge of the statutes, regulations, case law, administrative procedures and Postal Service policy pertaining to equal employment opportunity (EEO) complaints sufficient to manage and process informal and formal complaints.
Reimbursement of relocation expenses will NOT be authorized
Qualified applicants must successfully pass a pre-employment drug screening to meet the U.S. Postal Service's requirement to be drug free.
Applicants must also be a U.S. citizen or have permanent resident alien status.
Job Description
At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
Boeing Defense, Space & Security (BDS) is seeking a hands-on QualityManager, Software Quality Engineering to join our Quality & Lean Organization in Multiple Locations!
This is an on-site position and may be located at one of the following locations: Berkeley, MO; Mesa, AZ or Ridley Park, PA.
In this role you will lead a distributed team of Software Quality Engineers supporting mission-critical aerospace and defense programs. You will align SQE priorities with program needs across St. Louis, Huntington Beach, and Fairfax, partner with Business Unit leads to define workload and technical expectations, and drive improved SQE engagement and software quality practices across the organization.
Position Responsibilities:
Lead, coach, and manage a team of Software Quality Engineers supporting multiple BDS programs; own hiring, performance development, and career progression.
Translate program technical and contractual requirements into SQE priorities and deliverables; align SQE execution with program schedules and budgets.
Define and implement SQE processes, checklists, and metrics to verify software compliance, reliability, and safety on assigned programs.
Provide approval and oversight of technical approaches, software verification strategies, and software quality artifacts.
Coordinate supplier SQE activities; provide technical direction and assess supplier deliverables for quality and conformance.
Identify and drive continuous process improvements (root-cause analysis, lessons learned, defect reduction).
Maintain productive relationships with customers, stakeholders, program managers, and cross-functional teams; escalate and resolve elevated SQE issues.
Basic Qualifications (Required Skills/Experience):
Bachelor of Science in Engineering, Engineering Technology, Manufacturing Technology, Computer Science, Data Science, Mathematics, Physics, Chemistry, or non-US equivalent qualifications directly related to the work statement
5+ years of experience supporting software development programs, including hands-on experience with software verification, reviews, or testing
1+ year of experience leading technical teams (people management, mentoring, performance management)
1+ year of proven ability working with program leadership to prioritize and resolve technical quality issues
Preferred Qualifications (Desired Skills/Experience):
Active U.S. security clearance
Experience with safety-critical development standards (e.g., DO-178B/C or equivalent).
Practical experience with Agile software development and CI/CD pipelines
Background in Software Quality Engineering practices (test strategy, test automation, static analysis, code reviews)
Familiarity with DevSecOps tooling and secure software development lifecycle (SAST/DAST, automated builds, artifact management)
Experience coordinating supplier quality assurance for embedded or avionics software
Drug Free Workplace:
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.
Travel:
This position may require up to 30% travel
At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Pay is based upon candidate experience and qualifications, as well as market and business considerations.
Summary pay range: USD $160,650 – $217,350
Applications for this position will be accepted until Mar. 20, 2026
Export Control Requirements:
This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.
Export Control Details:
US based job, US Person required
Education
Bachelor's Degree or Equivalent Required
Relocation
This position offers relocation based on candidate eligibility.
Security Clearance
This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim and/or final U.S. Secret Clearance Post-Start is required.
Visa Sponsorship
Employer will not sponsor applicants for employment visa status.
Shift
This position is for 1st shift
Equal Opportunity Employer:
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
Job Description
At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
Boeing Defense, Space & Security (BDS) is seeking a hands-on QualityManager, Software Quality Engineering to join our Quality & Lean Organization in Multiple Locations!
This is an on-site position and may be located at one of the following locations: Berkeley, MO; Mesa, AZ or Ridley Park, PA.
In this role you will lead a distributed team of Software Quality Engineers supporting mission-critical aerospace and defense programs. You will align SQE priorities with program needs across St. Louis, Huntington Beach, and Fairfax, partner with Business Unit leads to define workload and technical expectations, and drive improved SQE engagement and software quality practices across the organization.
Position Responsibilities:
Lead, coach, and manage a team of Software Quality Engineers supporting multiple BDS programs; own hiring, performance development, and career progression.
Translate program technical and contractual requirements into SQE priorities and deliverables; align SQE execution with program schedules and budgets.
Define and implement SQE processes, checklists, and metrics to verify software compliance, reliability, and safety on assigned programs.
Provide approval and oversight of technical approaches, software verification strategies, and software quality artifacts.
Coordinate supplier SQE activities; provide technical direction and assess supplier deliverables for quality and conformance.
Identify and drive continuous process improvements (root-cause analysis, lessons learned, defect reduction).
Maintain productive relationships with customers, stakeholders, program managers, and cross-functional teams; escalate and resolve elevated SQE issues.
Basic Qualifications (Required Skills/Experience):
Bachelor of Science in Engineering, Engineering Technology, Manufacturing Technology, Computer Science, Data Science, Mathematics, Physics, Chemistry, or non-US equivalent qualifications directly related to the work statement
5+ years of experience supporting software development programs, including hands-on experience with software verification, reviews, or testing
1+ year of experience leading technical teams (people management, mentoring, performance management)
1+ year of proven ability working with program leadership to prioritize and resolve technical quality issues
Preferred Qualifications (Desired Skills/Experience):
Active U.S. security clearance
Experience with safety-critical development standards (e.g., DO-178B/C or equivalent).
Practical experience with Agile software development and CI/CD pipelines
Background in Software Quality Engineering practices (test strategy, test automation, static analysis, code reviews)
Familiarity with DevSecOps tooling and secure software development lifecycle (SAST/DAST, automated builds, artifact management)
Experience coordinating supplier quality assurance for embedded or avionics software
Drug Free Workplace:
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.
Travel:
This position may require up to 30% travel
At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Pay is based upon candidate experience and qualifications, as well as market and business considerations.
Summary pay range: USD $160,650 – $217,350
Applications for this position will be accepted until Mar. 20, 2026
Export Control Requirements:
This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.
Export Control Details:
US based job, US Person required
Education
Bachelor's Degree or Equivalent Required
Relocation
This position offers relocation based on candidate eligibility.
Security Clearance
This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim and/or final U.S. Secret Clearance Post-Start is required.
Visa Sponsorship
Employer will not sponsor applicants for employment visa status.
Shift
This position is for 1st shift
Equal Opportunity Employer:
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
On-site Sr Software Engineer opportunity in El Segundo, CA. Relocation assistance. 100% on-site. In this role, you will be responsible for the architecture, design, and implementation of mission-critical software that enables spacecraft control, autonomy, communication, and safety.
To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder).
What you will do:
- Lead the design and development of Space Kinetic's flight software, including guidance, navigation, control (GNC), telemetry, command, and fault management systems.
- Define software requirements, interfaces, and verification strategies in coordination with cross-functional engineering teams.
- Develop robust, real-time, and fault-tolerant software using C/C++ and/or Rust in embedded or RTOS environments.
- Perform software design reviews, code reviews, and verification activities to ensure safety, reliability, and performance compliance with space flight standards.
- Mentor and guide software engineers through technical leadership, code quality enforcement, and system-level integration.
- Support spacecraft-in-the-loop, hardware-in-the-loop (HIL), and flight simulation testing environments.
- Contribute to continuous improvement of software development processes, tools, and best practices.
- Participate in mission readiness reviews, anomaly resolution, and on-orbit software updates and maintenance.
What is needed
- Bachelor's or Master's degree in Computer Science, Electrical Engineering, or Computer Engineering
- 10+ years of experience developing embedded or real-time software for space, aerospace, robotics, or mission-critical systems
- Proven experience leading software development through all phases of the system lifecycle
- Strong proficiency in C/C++, with working knowledge of Python or scripting languages
- Familiarity with RTOS, bare-metal programming, or Linux-based embedded systems
- Deep understanding of software reliability, deterministic timing, concurrency, and resource management
- Ability to obtain a U.S. Government security clearance
- Domestic travel up to 15%
Preferred Qualifications:
- Experience with flight software frameworks (e.g., NASA cFS, F' FPrime, or custom architectures)
- Familiarity with model-based systems engineering (MBSE) and interface control documentation
- Knowledge of space communication protocols (CCSDS, SpaceWire, MIL-STD-1553, etc.)
Benefits:
- Equity-Based Compensation
- Highly Competitive PTO and Holiday Calendar
- Comprehensive Medical, Dental, and Vision Coverage
- Unique Performance-Based Bonus Structure
- Health and Wellness Stipend
- Commuter Benefits
Job Description
At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
Boeing Defense, Space & Security (BDS) is seeking a hands-on QualityManager, Software Quality Engineering to join our Quality & Lean Organization in Multiple Locations!
This is an on-site position and may be located at one of the following locations: Berkeley, MO; Mesa, AZ or Ridley Park, PA.
In this role you will lead a distributed team of Software Quality Engineers supporting mission-critical aerospace and defense programs. You will align SQE priorities with program needs across St. Louis, Huntington Beach, and Fairfax, partner with Business Unit leads to define workload and technical expectations, and drive improved SQE engagement and software quality practices across the organization.
Position Responsibilities:
- Lead, coach, and manage a team of Software Quality Engineers supporting multiple BDS programs; own hiring, performance development, and career progression.
- Translate program technical and contractual requirements into SQE priorities and deliverables; align SQE execution with program schedules and budgets.
- Define and implement SQE processes, checklists, and metrics to verify software compliance, reliability, and safety on assigned programs.
- Provide approval and oversight of technical approaches, software verification strategies, and software quality artifacts.
- Coordinate supplier SQE activities; provide technical direction and assess supplier deliverables for quality and conformance.
- Identify and drive continuous process improvements (root-cause analysis, lessons learned, defect reduction).
- Maintain productive relationships with customers, stakeholders, program managers, and cross-functional teams; escalate and resolve elevated SQE issues.
Basic Qualifications (Required Skills/Experience):
- Bachelor of Science in Engineering, Engineering Technology, Manufacturing Technology, Computer Science, Data Science, Mathematics, Physics, Chemistry, or non-US equivalent qualifications directly related to the work statement
- 5+ years of experience supporting software development programs, including hands-on experience with software verification, reviews, or testing
- 1+ year of experience leading technical teams (people management, mentoring, performance management)
- 1+ year of proven ability working with program leadership to prioritize and resolve technical quality issues
Preferred Qualifications (Desired Skills/Experience):
- Active U.S. security clearance
- Experience with safety-critical development standards (e.g., DO-178B/C or equivalent).
- Practical experience with Agile software development and CI/CD pipelines
- Background in Software Quality Engineering practices (test strategy, test automation, static analysis, code reviews)
- Familiarity with DevSecOps tooling and secure software development lifecycle (SAST/DAST, automated builds, artifact management)
- Experience coordinating supplier quality assurance for embedded or avionics software
Drug Free Workplace:
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.
Travel:
This position may require up to 30% travel
At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Pay is based upon candidate experience and qualifications, as well as market and business considerations.
Summary pay range: USD $160,650 – $217,350
Applications for this position will be accepted until Mar. 20, 2026
Export Control Requirements:
This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a "U.S. Person" as defined by 22 C.F.R. §120.62 is required. "U.S. Person" includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.
Export Control Details:
US based job, US Person required
Education
Bachelor's Degree or Equivalent Required
Relocation
This position offers relocation based on candidate eligibility.
Security Clearance
This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim and/or final U.S. Secret Clearance Post-Start is required.
Visa Sponsorship
Employer will not sponsor applicants for employment visa status.
Shift
This position is for 1st shift
Equal Opportunity Employer:
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
Job Description
At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
Boeing Defense, Space & Security (BDS) is seeking a hands-on QualityManager, Software Quality Engineering to join our Quality & Lean Organization in Multiple Locations!
This is an on-site position and may be located at one of the following locations: Berkeley, MO; Mesa, AZ or Ridley Park, PA.
In this role you will lead a distributed team of Software Quality Engineers supporting mission-critical aerospace and defense programs. You will align SQE priorities with program needs across St. Louis, Huntington Beach, and Fairfax, partner with Business Unit leads to define workload and technical expectations, and drive improved SQE engagement and software quality practices across the organization.
Position Responsibilities:
- Lead, coach, and manage a team of Software Quality Engineers supporting multiple BDS programs; own hiring, performance development, and career progression.
- Translate program technical and contractual requirements into SQE priorities and deliverables; align SQE execution with program schedules and budgets.
- Define and implement SQE processes, checklists, and metrics to verify software compliance, reliability, and safety on assigned programs.
- Provide approval and oversight of technical approaches, software verification strategies, and software quality artifacts.
- Coordinate supplier SQE activities; provide technical direction and assess supplier deliverables for quality and conformance.
- Identify and drive continuous process improvements (root-cause analysis, lessons learned, defect reduction).
- Maintain productive relationships with customers, stakeholders, program managers, and cross-functional teams; escalate and resolve elevated SQE issues.
Basic Qualifications (Required Skills/Experience):
- Bachelor of Science in Engineering, Engineering Technology, Manufacturing Technology, Computer Science, Data Science, Mathematics, Physics, Chemistry, or non-US equivalent qualifications directly related to the work statement
- 5+ years of experience supporting software development programs, including hands-on experience with software verification, reviews, or testing
- 1+ year of experience leading technical teams (people management, mentoring, performance management)
- 1+ year of proven ability working with program leadership to prioritize and resolve technical quality issues
Preferred Qualifications (Desired Skills/Experience):
- Active U.S. security clearance
- Experience with safety-critical development standards (e.g., DO-178B/C or equivalent).
- Practical experience with Agile software development and CI/CD pipelines
- Background in Software Quality Engineering practices (test strategy, test automation, static analysis, code reviews)
- Familiarity with DevSecOps tooling and secure software development lifecycle (SAST/DAST, automated builds, artifact management)
- Experience coordinating supplier quality assurance for embedded or avionics software
Drug Free Workplace:
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.
Travel:
This position may require up to 30% travel
At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Pay is based upon candidate experience and qualifications, as well as market and business considerations.
Summary pay range: USD $160,650 – $217,350
Applications for this position will be accepted until Mar. 20, 2026
Export Control Requirements:
This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a "U.S. Person" as defined by 22 C.F.R. §120.62 is required. "U.S. Person" includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.
Export Control Details:
US based job, US Person required
Education
Bachelor's Degree or Equivalent Required
Relocation
This position offers relocation based on candidate eligibility.
Security Clearance
This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim and/or final U.S. Secret Clearance Post-Start is required.
Visa Sponsorship
Employer will not sponsor applicants for employment visa status.
Shift
This position is for 1st shift
Equal Opportunity Employer:
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
Location: Nashville, TN (Onsite) Shift: 1st Shift (Standard hours) Pay Rate:$34/hr Need to Speak French Job Responsibilities Ensures the resolution of complex and high-priority customer issues, coordinating with internal teams to deliver comprehensive and timely solutions.
Utilizes advanced analytics to monitor and evaluate agent performance, preparing detailed reports to drive data-informed decision-making and coaching.
Possesses the ability to remove entitlement roadblocks when the quotes team is not available and assists customer service manager with agent feedback and coaching.
Coordinates with workforce management on agent tardies and absences and uses knowledge, tools, and applications simultaneously to quickly connect care providers with solutions.
Analyzes and interprets customer feedback to identify systemic issues, recommending strategic improvements to enhance overall service quality, working under limited supervision.
Develops and implements advanced troubleshooting procedures for challenging technical problems, ensuring effective and efficient resolutions.
Provides support to customers on a range of sophisticated product and service inquiries, leveraging in-depth knowledge and experience.
Utilizes advanced analytics to monitor and evaluate service metrics, preparing detailed reports to drive data-informed decision-making.
Executes training programs for both customers and internal teams, focusing on complex service issues and advanced product features.
Reviews and validates high-impact service requests and orders, ensuring precision and accuracy in processing and execution.
Executes customer experience initiatives by proactively identifying and addressing potential service gaps and areas for improvement.
Guides junior team members, providing advanced training and support to develop their skills and improve their handling of complex issues.
Drives continuous improvement efforts by leading initiatives to refine service protocols, integrate new technologies, and enhance customer interactions.
Requirements Minimum required Education: High School Diploma, Vocational Education Minimum required Experience: Minimum 2 years of experience in Customer Success, Customer Service, Customer Support or equivalent.
Preferred Skills Preferred Education: Bachelor's Degree or equivalent Preferred Experience: 3-5 years of Customer Service experience Skills: Data Analysis & Interpretation, Root Cause Analysis (RCA), Troubleshooting, Customer Relationship Management (CRM) Software, Microsoft Office, Data Entry, Documentation & Reporting, Administrative Support, Escalation Management, Customer Response Management, Customer Satisfaction Techniques, Customer Service Software, Technical Support
Utilizes advanced analytics to monitor and evaluate agent performance, preparing detailed reports to drive data-informed decision-making and coaching.
Possesses the ability to remove entitlement roadblocks when the quotes team is not available and assists customer service manager with agent feedback and coaching.
Coordinates with workforce management on agent tardies and absences and uses knowledge, tools, and applications simultaneously to quickly connect care providers with solutions.
Analyzes and interprets customer feedback to identify systemic issues, recommending strategic improvements to enhance overall service quality, working under limited supervision.
Develops and implements advanced troubleshooting procedures for challenging technical problems, ensuring effective and efficient resolutions.
Provides support to customers on a range of sophisticated product and service inquiries, leveraging in-depth knowledge and experience.
Utilizes advanced analytics to monitor and evaluate service metrics, preparing detailed reports to drive data-informed decision-making.
Executes training programs for both customers and internal teams, focusing on complex service issues and advanced product features.
Reviews and validates high-impact service requests and orders, ensuring precision and accuracy in processing and execution.
Executes customer experience initiatives by proactively identifying and addressing potential service gaps and areas for improvement.
Guides junior team members, providing advanced training and support to develop their skills and improve their handling of complex issues.
Drives continuous improvement efforts by leading initiatives to refine service protocols, integrate new technologies, and enhance customer interactions.
Requirements: Minimum required Education: High School Diploma, Vocational Education Minimum required Experience: Minimum 2 years of experience in Customer Success, Customer Service, Customer Support or equivalent.
Minimum required Certification: N/A Preferred Skills: Preferred Education: Bachelor's Degree or equivalent Preferred Experience: 3-5 years of Customer Service experience Preferred Certification: N/A Skills: Data Analysis & Interpretation, Root Cause Analysis (RCA), Troubleshooting, Customer Relationship Management (CRM) Software, Microsoft Office, Data Entry, Documentation & Reporting, Administrative Support, Escalation Management, Customer Response Management, Customer Satisfaction Techniques, Customer Service Software, Technical Support
Position Title: Customer Service Representative
Reports To: Supervisor, Customer Service
Status: Full-time, Regular position
Category: Customer Service/Support
Location Name: CroppMetcalfe - Fairfax (Service Experts)
Location Address: 8421 Hilltop Rd, Fairfax, VA 22031
Join the team of experts and realize your true potential!
Why You Should Join the Service Experts Team?
Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!
Position Summary:
The Customer Service Representative handles customer service requests, appointment booking, customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolution. The Customer Service Specialist will be responsible for assisting in day-to-day operation of the Center.
What Do We Offer You as a Service Experts Employee?
Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee.
- Competitive Pay, including incentive opportunities for many positions
- Paid Time Off and Company Holiday Pay
- Medical /Dental /Vision Insurance programs
- 401(k) Retirement Savings Plan with company matching contributions
- Life Insurance, for you and options you can elect for your family
- Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work
- Supplemental benefit programs such as: Legal advice, pet insurance, health advocacy programs
- World Class Training opportunities through our Experts University
- Career Development opportunities
Key Responsibilities:
- Answers incoming phone calls from customers and assists call or routes call to appropriate person
- Maintains good customer relations and ensures that all calls meet Service Experts' standards
- Handles and resolves a variety of customer concerns, complaints, and questions by phone, email, Chat, (questions may include billing inquires, technician ETA, scheduling issues, and general company product and service questions)
- Resolves problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues
- Maintains customer records by updating account information
- Accurately dispositions calls in call monitoring software
- Adheres to CPI compliance regulations when taking payments over the phone
- Updates capacity planner whenever calls or booked, rescheduled or cancelled
- Works with Sales and Service Coordinator to improve accuracy in scheduling and speed of response
- Communicates with customers on the status of service calls
- Assists with dispatching as needed
- Continually maintains working knowledge of all company products, services, and promotions
- Working with dispatch to improve accuracy in scheduling and speed of response
- Reliable attendance and on-time job performance
- Performs similar/other duties as needed or assigned
Qualifications:
- High school diploma or equivalent with 1 year experience working in customer service or other customer-facing environment
- Experience or training the use of computers and related systems in an administrative office environment
- Must be able to multi-task and work effectively in fast-paced and constantly changing work environment. Must be comfortable switching rapidly between tasks with no loss in efficiency and effectiveness.
- Excellent customer-service, communication, and interpersonal skills
- Effective communication skills to communicate with customer and to resolve customer issues, complaints, or concerns
- Ability to effectively communicate with co-workers and customers in a pleasant, business-like, and customer-focused manner. Ability to communicate with a diverse customer population.
- Ability to work effectively in both a team and an independent environment
- Ability to make decisions based on established guidelines and procedures
- Ability to accept empowerment and to be prepared to make decisions regarding customer satisfaction with confidence
- Effective organizational and time-management skills. Must be able to prioritize work based on service demands
- An understanding and knowledge of the HVAC/Refrigeration Industry is an asset
