Apn Software Services Inc Jobs in Usa
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Location: Highland Hills, OH 44122
Duration: 9+ months
Shift: M-F 830-5:00.
Responsibilities:
- Match client invoices to timecards and review client invoicing for accuracy
- Submit Invoices to debtors
- Research and advise customers of discrepancies to determine what course of action customers want Advance to take
- Work with CSRs and Team Leads to resolve invoicing issues
- Other duties as assigned
Evaluation factors:
- Invoices are correct Invoices are mailed in a timely manner
- Error rate stays within acceptable standards
- Timely follow up on exceptions and timely notification of management
- All duties are implemented in a manner to support company policies and procedures and enhance teamwork
- Timely and accurate completion of tasks is maintained in organized effective and positive manner
- Work environment/dynamics typical work will be conducted indoors
- Occasional travel to complete required training may be required
- Workdays and hours will be dictated by current needs
- Advance will provide all necessary work tools to perform job
Essential skills training and experience:
- High School diploma or equivalent
- Previous invoicing/billing experience preferred
- Understanding of basic accounting principles including payroll payroll taxes A/P A/R and cash posting a plus
- Must be detail oriented customer focused proactive and able to work under pressure
- Excellent organizational and time management skills
- Excellent oral and written communication and interpersonal skills
- Ability to use multiple types of software including MS Office and proficiency in basic office equipment
At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.
Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day.
To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.
Responsibilities
This position will comply with bank and investor guidelines with portfolio and investor mortgage loans, conducting required functions for special asset protection management.
Essential Responsibilities:
- Execute and submit secondary market investors, government agencies, and mortgage insurance delinquency and status reports to safeguard the company's interest
- Adhere to guidelines set by investors, guarantors, and regulatory entitles for accurate and timely reporting
- Manage audits conducted by third party companies such as TenA for quality control of FHA-HUD and USDA portfolios
- Prepare, monitor, and submit applicable servicing claims to safeguard the company's interests in residential real estate properties following applicable guidelines and regulations
- Processing and application of, or release of claim documents and funds
- Successfully resolve claim disputes brought to mortgage insurance, guarantors, and investor loan entities
- Oversee the workflow for maintaining post-foreclosure accounts including Other Real Estate Owned (OREO) properties
- Facilitate release requests including but not limited to release of security, releases of liability, and deed transfers by preparing, reviewing and processing documents
- Assist with conducting review, preparing and managing charge offs and write downs
- Prepare and mail notifications to borrowers per investor, guarantor, state, insurer, or bank guidelines
- Comply with applicable regulations including but not limited to Fair Debt Collections Practices Act, Real Estate Settlement Procedures Act, Service Member Civil Relief Act, Dodd-Fran Act (UDAPP) as they relate to consumer real estate loan collections
- Perform other related duties as assigned or directed
- Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures, and internal controls, and meet all training requirements in a timely manner
Ancillary Duties:
As an integral member of the Consumer Real Estate Servicing Department, this position is also responsible to provide assistance wherever necessary to help the Consumer Real Estate Servicing Department and the Company in achieving their annual goals.
Qualifications
Education/Training/Requirements:
- High School Diploma or GED required
- A.A. or A.S. degree with business field of study or relevant work experience strongly preferred
- All applicants must be 18 years of age or older
Skills:
- Familiarity with collections, loss mitigation, foreclosure, and bankruptcy laws; servicing requirements of various secondary market investors and government agencies
- Proficient reading, writing, and grammar skills
- Excellent mathematical skills
- PC proficiency including Windows and Microsoft Suite
- Able to demonstrate ability to analyze data from reports/workbooks
- Excellent interpersonal and communication skills
- Must be collaborative, adapt and reprioritize, and have an independently objective mindset
- Must be able to consistently demonstrate the Company's core values; integrity, teamwork, excellence, and humility
Experience:
- Minimum of two (2) years' collections or loan servicing experience preferred
Other Job Information
Hours: 40 hours/week (some OT including nights, weekends & holidays)
Compensation: Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on!
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus.
The Company is an Affirmative Action, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law.
The Company will make reasonable accommodations for qualified individuals with a disability. If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department.
Minimum
USD $19.00/Hr.
Maximum
USD $25.60/Hr.
GENERAL PURPOSE OF THE JOB:
Tremco CPG, Inc. and WTI are currently looking for a Service Regional Business Manager in our Northeast region.
The Regional Business Manager (RBM) is responsible for leading and managing all aspects of their assigned region, which includes, but is not limited to, setting strategic direction, providing customer service and sales support, managing regional personnel, ensuring regional profitability and performance, and contributing to a culture of teamwork and quality. The RBM will serve as the liaison for the region and coordinate communications with all levels of staff within WTI and Tremco Roofing and Building Maintenance. The RBM will maintain and enhance customer relationships, providing face-to-face business support and services. The RBM will also work with field and sales personnel to achieve continuous improvement initiatives and promote synergies between sales and WTI. Assigned regions are subject to change based on business needs.
Essential Duties And Responsibilities
- Direct region's WTI personnel and work cross-functionally with other Tremco and WTI external and internal departments to maximize efforts and results in sales, compliance, safety, and profitability.
- Serve as a liaison between headquarters and the field to ensure effective two-way communication and achieve positive results.
- Develop an ongoing strategy to manage and grow existing business within existing markets and with all new strategic markets developed by WTI or Tremco Roofing and Building Maintenance management.
- Assess daily operational situations to identify potential crisis management, safety, and escalation protocols.
- Determine solutions to project issues, including but not limited to field resource management, workload balance, job site conditions, and product management issues.
- Travel to job sites as needed to provide support to regional resources, including rooftop projects.
- Travel to customer or sales meetings as needed to support business or regional activities.
- Manage all WTI personnel in the assigned region, with personnel numbers ranging from 10 to over 100, depending on the region's sales volume.
- Develop regional resources for daily operations, growth, and employee development.
- Identify resource or employee concerns and resolve them promptly, engaging the appropriate HR or WTI management as needed.
- Ensure that documentation on employee issues is submitted promptly to the HR department.
- Act as an agent of change and improvement, and adapt quickly to changing business priorities.
- Manage regional financial data, including identifying trends, correcting utilization, and addressing issues related to gross margin and/or operating income. Review individual job financials and make necessary adjustments to address poor performance and prevent recurring problems.
- Forecast, analyze, and report on sales, establishing financial performance metrics. Define criteria for success and provide leadership to achieve regional team goals.
- Develop workforce planning, recruiting, and retention strategies to optimize the region's performance.
- Establish, define, and communicate a clear strategic direction and targets for achieving goals within the regional team.
- Facilitate a culture of teamwork and excellence throughout the region and the organization.
- Communicate and implement company policies and procedures within the region and support throughout the organization as required.
- Work directly with the Managed Asset team to facilitate and provide support for designated national accounts.
- Communicate with regional partners (other RBMs, supervisors, construction managers, etc.) to provide or obtain resource and technical support.
- Additional duties as assigned by senior leadership.
Experience
- 5-10 years of prior experience in a results-oriented leadership role for a regional, cross-functional team within the building construction industry.
- Prior experience leading a large staff in remote multi-state locations.
- Experience in an influential role where extraordinary results were achieved through accountability and leading others to achieve and maintain a high standard of performance.
- Prior experience clearly defines expectations, articulating ideas, thoughts, and views, and providing continual, timely, frank, and direct feedback to others.
- Proven experience with setting strategy and establishing plans for business growth.
- Prior experience working between multiple departments that support regional compliance and profitability.
- Must have prior hands-on experience with handling business transactions, procedures, and practices, including but not limited to pricing, company vehicles, safety, order entry, estimating, general contracting procedures, designation and duties of employees, warranties, quality assurance practices, service offerings, etc.
Other Skills And Abilities
- Can service customers in a compliant and financially solvent manner.
- Understanding of contract management and processes.
- Intermediate skills with financial data and mathematics (understanding statistics, business metrics, gross margin, operating income, cost management, etc.).
- Excellent written and verbal communication skills, including the ability to make professional presentations to others.
- Must have excellent organizational skills to multitask in a fast-paced environment.
- Must be able to create strategic plans and measure and analyze results.
- Strong problem resolution skills with the ability to effectively communicate with all personality types.
- Strong computer skills, including Outlook, Word, Excel, PowerPoint, and Adobe.
- Must be able to use technology to perform company tasks (expense management, time keeping systems, intranet, etc.).
- Ability to travel 50-75% of the time, depending on the season, to any location required within the US, with possible international travel.
- Must reside within the designated region, unless approved by the VP of WTI.
The salary range for applicants in this position generally ranges between $147,000 and $185,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Tremco offers a variety of benefits to its employees, including but not limited to: health insurance, paid time off, 401(k) with company match, Company Pension Plan, and continuing education.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
Job Description:
The Service / Project Plumbing Sales role is responsible for developing, managing, and growing plumbing service and small-to-mid-size project opportunities in the greater Puget Sound area. This position focuses on building long-term customer relationships, identifying new business opportunities, and working closely with internal operations teams to deliver profitable plumbing service and project work.
The ideal candidate understands commercial plumbing systems, service workflows, and construction project cycles, and is comfortable balancing relationship-driven sales with technical coordination.
Essential Functions:
· Develop and maintain a strong pipeline of plumbing service and project sales opportunities
· Build and sustain relationships with building owners, property managers, general contractors, and facility managers
· Identify customer needs and recommend appropriate plumbing service or project solutions
· Prepare and present estimates, proposals, and pricing for service work and small to mid-size projects
· Coordinate closely with service managers, project managers, and field teams to ensure smooth execution of sold work
· Track sales activity, forecasts, and customer interactions using internal systems
· Negotiate pricing, scope, and contract terms in alignment with company goals
· Support customer retention efforts and identify opportunities for repeat and referral business
· Stay informed on market trends, customer needs, and competitive activity
· Represent the company professionally at customer meetings, job walks, and industry events
Qualifications and Education:
· Previous experience in plumbing service sales, construction sales, or a related mechanical trade
· Strong understanding of commercial plumbing systems and service operations
· Ability to read plans, specifications, and scopes of work
· Excellent communication, negotiation, and relationship-building skills
· Strong organizational skills with the ability to manage multiple opportunities simultaneously
· Proficiency with Microsoft Office; CRM experience preferred
What We Offer:
· Holaday-Parks, Inc., offers an excellent salary and benefits package—paying 100% of medical/vision/dental, and prescription premiums for employees.
Salary Range:
· $120,000-$150,000 DOE
If interested in applying, please submit your cover letter and resume to
Position Summary
5F is seeking a highly motivated, organized HVAC Service Technician for our service department. This Central Texas-based position will be part of an exciting, fast-moving business, where everyone on the team needs to be entrepreneurial, wear many hats and work effectively in a highly collaborative environment. You are the right person for this job if you have a strong end-user focus and a passion for producing high-quality work. You must demonstrate the ability to efficiently plan and prioritize all deliverables and resources across multiple projects. You will work closely with other stakeholders to make decisions and find solutions quickly and with confidence.
Duties and Responsibilities
- Perform maintenance and repair tasks for all types of chiller systems, air and water cooled, for both commercial and industrial.
- Positively respond to heavy workload of service calls in a professional manner.
- Ensures customers’ questions/concerns have been addressed before leaving the work site.
- Repair, troubleshoot and maintain packaged and split systems.
- Troubleshoot, diagnose and repairs various makes and models of equipment.
- Perform preventative maintenance and repair of industrial and commercial HVAC equipment primarily chillers but could include split systems, packaged rooftop units, cooling towers and pumps, as needed.
- Demonstrate ability to determine priorities based on call schedule, respond to inadvertent interruptions, carry proper tools and materials, and schedule vehicle maintenance.
- Knowledge of methods, tools, and equipment used in the repair of air and water cooled, heating and air condition equipment in commercial and industrial buildings.
- Knowledge of electrical and control systems
- Keep supervisor and manager informed of new developments, changes, or customer complaints.
- Perform daily work duties associated with the trade with little to no supervision in the field.
- Participate in on call rotation, volunteer to take on new challenges and work assignments.
- Be available to work nights or weekends, on a rotating basis, to service emergency needs of our customers.
- Excellent customer service skills with desire to exceed customer expectations.
- Maintain accurate and complete invoices, paperwork and other procedures to company standards.
- Keep technical knowledge current regarding equipment and concepts. Participate in company provided training opportunities.
- Maintain the highest safety standards and wear all PPE while working on the job.
Required Experience
- Minium 5years commercial HVAC Service Experience
- Split System & Package unit understanding and ability to repair up to 25tons (Ability to trouble shoot & repair larger equipment a bonus)
- Trouble shooting knowledge.
- Ability to complete Preventive maintenance & equipment inspections.
- Ability to read and understand wiring schematics.
- Self-motivated & ability to work alone.
- Ability to complete field invoices and communicate w/ customers.
- EPA Universal certified.
- Good driving record required.
- On call required.
Desired/Preferred Education & Qualifications
Other Details
Union Benefits including:
- Pay scale is negotiable for the right candidate.
- Fully Paid Health insurance for employee and family.
- Pension plan.
- 2weeks paid vacation per year.
- Paid Holidays.
Company Overview
5F Mechanical Group Inc. is a Central Texas based mechanical and process construction firm specializing in the fabrication/installation and maintenance of a variety of process/pressure/high-purity piping systems, sanitary plumbing (domestic water/waste) and HVAC/exhaust ventilation systems. 5F also is a regional leader in the manufacturing of galvanized and stainless steel sheetmetal and ductwork.
While our Commercial/Industrial capabilities are well-diversified, 5F excels greatly in markets such as Healthcare, Laboratory, Pharmaceutical, Government Facilities, Distillery/Brewery Facilities, Primary/Higher Education as well as Data Centers and Semiconductor/Microelectronic applications.
It is our mission to provide top-tier quality and performance along with creative and innovative solutions while creating and cultivating lasting relationships with our clients and customers. Nothing is more important to 5F than making sure the needs of our customers are met or exceeded.
Primary Location: Elgin, Texas
Job: Management
Employee Status: Non-Union / Exempt
Schedule: Full-time
Summary:
Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting. Assess patients’ needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. Alerts providers to emergent patient care needs.
Responsibilities:
Receives and directs phone calls from patients and physician offices
Schedules patients for treatment by multiple providers and treatment areas, and arranges a variety of associated tests and procedures according to established guidelines and specific criteria
Prioritizes appointments in a manner that fosters optimum patient care, efficient utilization of physician’s clinical staff, as well as equipment and facilities
Handles urgent patient care calls and may alert providers to emergent patient care symptoms and concerns
Schedules urgent care appointments as needed and directed by physician
Greets patients for scheduled and/or urgent care appointments and procedures
Confirms and verifies patient demographic and insurance information
Collect co-payments from patients upon arrival when applicable
Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information
Collaborates with insurers to obtain patients’ prior-authorizations for procedures and tests as needed
Follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits.
Verifies eligibility for procedures or tests from various health care institutions
Reviews and audits billing discrepancy reports and research errors for resolution
Maintains accurate and timely records, logs, charges, files, and other related information as required
Performs a variety of related administrative and clerical duties, such as retrieving files and other records, faxing, collating, data entry, and relaying messages to physicians, residents and staff
Prepares special reports or spreadsheets for physicians as requested
Complies with established departmental policies, procedures and objectives
Complies with all health and safety regulations and requirements
Contributes in maintaining a respectful environment of professionalism, tolerance, and acceptance toward all employees, patients and visitors
Performs other duties as required.
Requirements:
Education/Skills
High School Diploma or GED
Proficient in software and computer systems
Knowledgeable of business office terminology / procedures
Ability to multi task and work under stressful situation
Effective written and verbal communication skills
Experience
1+ year of customer service experience required
Experience with medical office terminology preferred
Licenses, Registrations, or Certifications
None
Work Schedule:
5 Days - 8 Hours
Work Type:
Full Time
Summary:
Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting. Assess patients’ needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. Alerts providers to emergent patient care needs.
Responsibilities:
Receives and directs phone calls from patients and physician offices
Schedules patients for treatment by multiple providers and treatment areas, and arranges a variety of associated tests and procedures according to established guidelines and specific criteria
Prioritizes appointments in a manner that fosters optimum patient care, efficient utilization of physician’s clinical staff, as well as equipment and facilities
Handles urgent patient care calls and may alert providers to emergent patient care symptoms and concerns
Schedules urgent care appointments as needed and directed by physician
Greets patients for scheduled and/or urgent care appointments and procedures
Confirms and verifies patient demographic and insurance information
Collect co-payments from patients upon arrival when applicable
Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information
Collaborates with insurers to obtain patients’ prior-authorizations for procedures and tests as needed
Follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits.
Verifies eligibility for procedures or tests from various health care institutions
Reviews and audits billing discrepancy reports and researches errors for resolution
Maintains accurate and timely records, logs, charges, files, and other related information as required
Performs a variety of related administrative and clerical duties, such as retrieving files and other records, faxing, collating, data entry, and relaying messages to physicians, residents and staff
Prepares special reports or spreadsheets for physicians as requested
Complies with established departmental policies, procedures and objectives
Complies with all health and safety regulations and requirements
Contributes in maintaining a respectful environment of professionalism, tolerance, and acceptance toward all employees, patients and visitors
Performs other duties as required.
Requirements:
High School Diploma or GED required
Proficient in software and computer systems
Knowledgeable of business office terminology / procedures
Ability to multi task and work under stressful situation
Effective written and verbal communication skills
1+ year of customer service experience required
Experience with medical office terminology preferred
Work Schedule:
8AM - 5PM Monday-Friday
Work Type:
Full Time
Summary:
Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting. Assess patients’ needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. Alerts providers to emergent patient care needs.
Responsibilities:
Receives and directs phone calls from patients and physician offices
Schedules patients for treatment by multiple providers and treatment areas, and arranges a variety of associated tests and procedures according to established guidelines and specific criteria
Prioritizes appointments in a manner that fosters optimum patient care, efficient utilization of physician’s clinical staff, as well as equipment and facilities
Handles urgent patient care calls and may alert providers to emergent patient care symptoms and concerns
Schedules urgent care appointments as needed and directed by physician
Greets patients for scheduled and/or urgent care appointments and procedures
Confirms and verifies patient demographic and insurance information
Collect co-payments from patients upon arrival when applicable
Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information
Collaborates with insurers to obtain patients’ prior-authorizations for procedures and tests as needed
Follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits.
Verifies eligibility for procedures or tests from various health care institutions
Reviews and audits billing discrepancy reports and researches errors for resolution
Maintains accurate and timely records, logs, charges, files, and other related information as required
Performs a variety of related administrative and clerical duties, such as retrieving files and other records, faxing, collating, data entry, and relaying messages to physicians, residents and staff
Prepares special reports or spreadsheets for physicians as requested
Complies with established departmental policies, procedures and objectives
Complies with all health and safety regulations and requirements
Contributes in maintaining a respectful environment of professionalism, tolerance, and acceptance toward all employees, patients and visitors
Performs other duties as required.
Requirements:
High School Diploma or GED required
Proficient in software and computer systems
Knowledgeable of business office terminology / procedures
Ability to multi task and work under stressful situation
Effective written and verbal communication skills
1+ year of customer service experience required
Experience with medical office terminology preferred
Work Schedule:
5 Days - 8 Hours
Work Type:
Full Time
This position provides essential administrative support to the Service Center team, including filing, data entry, and basic customer service functions.
The ideal candidate ensures documentation is accurately maintained, data is properly recorded, and support is given to internal staff to keep operations running smoothly.
Interested candidates, please send updated resumes to: Summary of Essential Job Functions Maintain 100% commitment to safety policies and procedures.
Accurately perform data entry tasks into company systems.
Maintain, organize, and update filing systems (both paper and electronic).
Process and log incoming documentation and customer inquiries.
Provide general administrative support to Service Center Managers and Account Managers.
Assist with account updates and record-keeping to ensure accuracy and compliance.
Monitor deadlines and ensure timely entry and filing of customer and internal documents.
Support internal communication by ensuring information is properly documented and accessible.
Build and maintain strong working relationships with internal teams.
Perform other duties as assigned by manager.
Education College degree preferred; equivalent experience will be considered.
Experience & Skills Required 2–4 years of experience in a customer service or administrative support role.
Excellent customer service skills with the ability to interact professionally with customers and team members.
Ability to work independently and prioritize responsibilities effectively.
Strong communication skills, both oral and written.
Proficiency in math skills including addition, subtraction, multiplication, and division.
Ability to perform calculations using whole numbers, fractions, and decimals.
Basic computer skills including MS Word, Excel, internet, and email.
Ability to successfully utilize company software systems.
Work Schedule Monday through Friday, 4 hours per day (20 hours per week).
On-site position — daily office presence required.
Apply online or at our office: Express can help you find a job that is a good fit for your needs and abilities, and you’ll never pay a fee for our services and support.
Three Ways to Apply: (choose one) Resumes may be emailed to: or Call our office (936)760-1771 Visit our office: 2816 I-45 N Suite 100, Conroe, TX 77303 Walk-ins: Monday-Friday from 9AM-2PM Please bring I-9 compliant documents.
(click on the link for more information) About us: Express works with job seekers to help them find the right job for their skills and experience.
As one of the leading staffing companies in North America, State, and Location Name, we’re ready to help you take the next step in your career.
Whether you are ready for a full-time position, looking for part-time work, or want a more flexible schedule, Express has a wide range of jobs available including: Administrative Light Industrial Skilled Trades Professional positions We are an equal opportunity employer and value diversity at our company.
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or genetic information.
Latrisha is eager to serve as your contact for this position and many others in our area.
Take the first step toward your success.
Apply with Express today!
The overnight lodge coordinator will work both as a front desk agent and will support overnight needs throughout the hotel. This position will supervise overnight tasks such as; night audit, room calls, security concerns, housekeeping needs including; laundry, stocking housekeeping closets, maintaining common areas, greeting and registering guests into and out of the hotel in a courteous and professional manner. Will provide information and assistance to all resort guests.
Responsibilities:What You Will Be Doing
- Maintain an environment of professionalism
- To adhere to house rules, departmental policies, and safety standards
- Communicate clearly with guests and management
- Respond to or channel any guest requests/complaints to the department or proper manager
- Use problem-solving skills to professionally handle any guest issue, question, or concern
- Perform other duties as assigned by management
- To adhere to PCI compliance procedures
- Operate the Front Desk system to make reservations, post payment and revenue transactions, perform assigned system functions, and check guests in and out
- Proper distribution of guest keys and staff keys
- Completes daily duties as outlined on Night Audit Checklist
- Answer telephone calls from internal and external guests/customers as well as inter-departmental calls.
- Compliance with communication protocols for telephone and email
- Clean guest suites thoroughly and timely to maintain the hotel's standards
- Keeping carts and closets stocked, clean and free of trash
- Ensure that all room linen is cleaned and folded
- Maintaining chemical closets clean and stocked
- Protect employees, guests, and company property
- Enforce resort policies and procedures
- Perform security guard role in the absence of an assigned guard; provide assistance to other security guards as necessary
- Patrol and inspect assigned areas of the resort
- Keep unauthorized personnel out of restricted areas
- Rapidly respond to active alarms, medical calls, and other emergency situations
- Monitor all areas for safety hazards, including fire, theft, and vandalism
- Write detailed reports of damage, maintain incident logs, and complete security records using computer-aided records management system
- Work alongside law enforcement and other emergency service providers.
- Flexible scheduling – work as little or as much as you want
- Paid training
- Advancement opportunities
- Free admission to ALL Six Flags parks, including White Water Bay
- Free tickets for friends and family
- Discounts on passes, food, and merchandise
- Exclusive employee events
- Fun rewards, benefits, and more!
- Pay Range: $20-$22/hr
Qualifications:What You Will Need
- Must be at least 18 years old
- For safety purposes, the individual must be able to communicate effectively in the English language, including the ability to read, speak, and understand the English language
- Computer experience including; proficiency in Microsoft Office (Word, Excel, Outlook)
- Knowledge of Opera software preferred
- Prior guest services experience required
- Should have an enthusiastic and service-oriented attitude
- Must be able to perform tasks safely and adhere to company policy
- Possess or have the ability to obtain, and maintain, a New York State Security Guard License
- Successfully complete background pre-screening
- Ability to share all possible hotel and waterpark knowledge as trained
- Ability to handle multiple tasks in a fast paced environment
- Possess organizational skills and attention to detail
- Must be able to work weekends, holidays, and other shifts as necessary
- Must be available to work overnight shift (11pm – 7am)
- Must be able to work independently acting with integrity.
- Physical qualifications to stand and walk for extended periods of time; ability to stoop, bend, and reach throughout your shift. Able to carry, and balance heavy loads up to 50lbs
Whether youre a born leader, or have earned your stripes through years of experience, you might be just the person were looking forgoal-oriented, team-focused and ready to hit the ground running.
Benefits:
- 4 day work week!
- A passionate environment that supports growth.
- Shift meals provided
- Excellent Hours
- Bonus Program
- Full Health Benefits
As a member of the management team, the Associate Manager assists in providing direction and motivation to the hourly partners, ensuring execution of all positions, chores and responsibilities in order to provide our guests with an exceptional NEWK's Experience and exceptional product quality. This position also helps to protect the brand by maintaining a sanitary, safe, respectful, efficient and quality work environment while effectively managing operational/product costs.This career opportunity is with a independently owned franchise restaurant.
NEWK'S Associate Managerstreat all people with courtesy and respectful attitude. They are reliable, independent thinkers and good decision-makers. They create a culture of empowerment and fun in caring for our guests while ensuring profitability and operational excellence are maintained. The Associate Manager values training and adheres to the NEWKs training systems.
Associate Manager Job Responsibilities:
- Provide direction and motivation to the hourly partners, ensuring execution of all positions, chores and responsibilities in order to provide our guests with an exceptional NEWKs Experience and exceptional product quality
- Help to protect the brand by maintaining a sanitary, safe, respectful, efficient and quality work environment while effectively managing operational/product costs
Apply now online.
REQUIREMENTS
- Excellent communications, supervisory, and guest service skills
- Computer literacy; comfortable with Microsoft Office Software
- Must have a valid drivers license and insurance
Our commitment to quality ingredients and customer service begins with every team member. If youre looking for an exciting career in a passionate environment, youve come to the right place.Our success relies on happy guests and happy team members. Exceptional customer service has been our foundation since day one.
Job Purpose:
Seeking a Desktop Support Specialist to join the Technology team in New York. This individual will be responsible for both remote and in person support for all Employees. Duties include documenting, triaging, investigating, and resolving issues reported to the Service Desk. The Desktop Support Specialist will work closely with other teams within the technology department to understand the impact and root cause of issues. The successful candidate must be able to communicate clearly and concisely, particularly when under pressure. Technical proficiency, excellent problem-solving skills, professionalism, and solid communication skills are a must. The support specialist will also need to be comfortable working in a fast -paced environment with a demanding user base and should be passionate about delivering continuous improvement across our technology platform.
Duties & Responsibilities:
• Serve as the first point of contact for customers needing technical assistance.
• Must work East Coast Market hours
• Manage trouble calls via our ticketing system, phone, remote, and desk side visits to ensure courteous, timely, and effective resolution of end user issues
• Troubleshoot hardware, Windows 10, Windows 11 and application issues
• Install and upgrade software, setup hardware and configure systems and applications such as MS Office, One Drive, Zoom, softphones, turrets, printers, scanners, bio metric, data encryption, VPNWIFI configuration, and firmware updates for deskside equipment such as Cisco phones
• Install and manage Spyware/Malware tools
• Install and support Market Data Feeds, Bloomberg, Thomson Reuters, ICE, Fidessa, Redi+, Fidessa and Global Relay
• Provide first level network support and troubleshooting for both wireless and wired configurations
• A basic understanding of Active Directory at the Organization Unit level
• Troubleshoot Cisco Phone systems / Video conference
Requirements & Qualifications:
• Minimum 2-4 years of general IT Support with extensive customer-facing experience, would prefer the person to have trading desk support.
• Experience with incident management/ticketing system like ServiceNow
• Proficiency in current protocols, operating systems and standards including Windows 10, Windows 11, Microsoft/Office 365
• Experience with System Center Configuration Manager/Endpoint Manager
• Experience with patch management and application deployment
• Expertise troubleshooting, resolving, and supporting desktops, laptops, applications, hard phones and WIFI devices
• Ability to thrive in a fast-paced environment and work effectively under pressure
• Experience providing ongoing support to C-suite executives
• Experience working in a similar role at a brokerage firm, private equity, hedge fund, asset management firm, or investment bank preferred
• High school degree required; college degree strongly preferred
• Must be willing to get MS900 certification
Important Notes:
- Must be authorized to work full time in the U.S., BTIG does not offer sponsorship for work visas of any type
- No phone calls please, the applicant will be contacted within two weeks if successful
About BTIG:
BTIG is a global financial services firm specializing in institutional trading, investment banking, research and related brokerage services. With an extensive global footprint and more than 700 employees, BTIG, LLC and its affiliates operate out of 20 cities throughout the U.S., and in Europe, Asia and Australia. BTIG offers execution, expertise and insights for equities, equity derivatives, ETFs and fixed income, currency and commodities. The firm’s core capabilities include global execution, portfolio, electronic and outsource trading, investment banking, prime brokerage, capital introduction, corporate access, research and strategy, commission management and more.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. BTIG is an equal opportunity employer Minorities/Females/People with Disabilities/Protected Veterans/Sexual Orientation/Gender Identity.
Compensation:
- BTIG offers a competitive compensation and benefits package. Salary range is based on a variety of factors including, but not limited to, location, years of applicable experience, skills, qualifications, licensure and certifications, and other business and organization needs.
- The current estimated base salary range for this role is $85,000.00 - $115,000.00 per year. Please note that certain positions are eligible for additional forms of compensation such as discretionary bonus or overtime.
Disclaimer:
IT Service Desk Analyst
Location: Downtown Fort Worth
CornerStone Technology Talent Services is seeking adaptable and service-oriented individuals for long-term contract-to-hire opportunities as IT Service Desk Analysts. These roles are ideal for candidates who bring a strong technical foundation, thrive in a fast-paced support environment, and are looking to grow within a forward-thinking technology team.
As a member of the Desktop Engineering team, you’ll be exposed to multiple areas of enterprise IT support. You’ll handle real-time troubleshooting, user support, and infrastructure triage across a wide range of technologies used by enterprise environments.
Key Responsibilities:
- Respond to and resolve incoming support requests related to Windows desktop/laptop systems
- Perform hardware diagnostics, application support, and incident triage across Microsoft Office, Exchange, and other enterprise platforms
- Troubleshoot Active Directory issues, including group policies and user permissions
- Use enterprise tools to support endpoint management, system imaging, and deployments
- Provide first-tier support for network and telecommunications issues
- Collaborate with internal IT teams to escalate and resolve more complex technical challenges
- Maintain detailed documentation and follow standard operating procedures
Requirements:
- Minimum of 6 months of experience working in a 24/7 IT service desk or IT support call center environment
- Strong communication skills with a customer-first approach to technical support
- Solid foundational understanding of Windows operating systems, Office 365, and networking basics
- Ability to work flexible shifts including evenings, overnights, weekends, and holidays
- Experience with EPIC software is preferred but not required
- Reliability and independence, especially during overnight shifts where self-direction is essential
Why Work with CornerStone TTS:
At CornerStone TTS, we focus on more than filling roles—we deliver alignment between skilled professionals and the technical environments where they can thrive. Our team understands the nuances of technology staffing and works closely with both talent and clients to ensure successful long-term placements.
If you’re looking to expand your career in IT support and want to be part of a team that values capability, consistency, and growth, we’d like to connect.
IEC Services is growing in our Fueling Division!! We are seeking experienced candidates with gas station fueling system experience and current ICC certification (Service Technician / Vapor Installation & Retrofit). Additional certifications related to the petroleum industry are highly valued and increase employment opportunities.
Responsibilities
- Troubleshoot and repair fuel dispensers and pumps, including Gilbarco and Wayne systems
- Diagnose and repair Verifone and Gilbarco POS systems, including new installations and programming
- Perform network-wide software upgrades for POS systems and fuel dispensers
- Repair and replace dispenser components, including:
- Card readers
- Printers
- Control boards
- Hanging hardware
- Leak detection sensors
- Service Veeder-Root TLS 350/450 systems, including:
- Programming
- Replacement parts
- System upgrades
- Alarm diagnostics and resolution
Skills & Qualifications
- Ability to work in all operational aspects of a gas station
- Strong knowledge of electrical systems and data communications
- Proficient computer skills
- Manufacturer certifications preferred, including:
- Healy
- Incon
- VST
- Veeder-Root
- Dispenser and POS systems
Licenses & Certifications
- ICC Certification (Preferred)
- Valid Driver’s License (Required)
- API Certification (Preferred)
Job Description:
The Service Foreman provides field leadership and technical oversight for HVAC and mechanical service work throughout the DC Metro region. This role is responsible for leading service technicians, coordinating daily field operations, ensuring safety and quality standards are met, and serving as the primary field resource for complex troubleshooting and system repairs.
The ideal candidate is an experienced HVAC professional with strong leadership skills, advanced technical knowledge, and a commitment to delivering high-quality service while maintaining strong customer relationships.
Essential Functions:
· Lead and direct service technicians on daily service assignments and field activities
· Provide advanced troubleshooting and technical support for commercial HVAC and mechanical systems
· Coordinate manpower, scheduling priorities, and service execution with service management
· Oversee service work to ensure quality, efficiency, and compliance with company and safety standards
· Serve as the field escalation point for complex system issues and customer concerns
· Perform troubleshooting, repair, and maintenance of HVAC systems including air handlers, rooftop units, chillers, boilers, pumps, and controls
· Read and interpret blueprints, wiring diagrams, specifications, and technical documentation
· Ensure accurate completion of service documentation, labor tracking, and material usage
· Communicate effectively with customers, building engineers, and internal teams
· Mentor and support technicians to promote skill development and safe work practices
· Maintain required tools, equipment, and company vehicle
· Participate in on-call rotation as required
Qualifications and Education:
· Active HVAC Journeyman or Master License in Maryland (MD), Washington DC, or Virginia (VA) — required
· Minimum 7+ years of commercial HVAC/service experience preferred
· Previous leadership or foreman experience strongly preferred
· Advanced knowledge of commercial HVAC systems and controls
· Strong troubleshooting and problem-solving skills
· Ability to lead crews and manage multiple priorities in a fast-paced environment
· Strong communication and customer service skills
What We Offer:
· Holaday-Parks, Inc., offers an excellent salary and benefits package—paying 100% of medical/vision/dental, and prescription premiums for employees.
Pay Range:
· $59-$67 per hour (DOE)
Benefits:
We offer an excellent salary and benefits package—paying 100% of medical/vision/dental and prescription premiums for employee. Holaday-Parks is an Equal Opportunity Employer (EOE), including protected veterans and people with disabilities.
If interested in applying, please submit your cover letter and resume to
SERVICE DESK ENGINEER (WA/OR/ID)
CANDIDATES MUST BE LOCAL TO THE SERVICE AREA AND BE LEGALLY AUTHORIZED TO WORK IN THE UNITED STATES ON A FULL-TIME BASIS – INTERNATIONAL CANDIDATES NEED NOT APPLY
Since 1993, Right! Systems, Inc. (RSI) has been providing exceptional solutions and uncommon expertise to help our customers achieve lasting benefits. As a multi-vendor systems integrator, we maintain high-level certifications with key technology partners for one reason: our customers.
We are seeking a talented individual for the role of Service Desk Engineer. This is a full time position. Candidates must live in the service area and report to one of our corporate office locations as needed to perform job duties. This role reports to the Service Desk Manager.
You will be working on a team of highly skilled technicians and engineers across a wide range of disciplines, representing solutions from Cisco, Juniper, HPE, Aruba, Palo Alto, Fortinet, and more. Your role is to ensure that industry best practices and methodologies are applied to the deployment, integration, and operational support of our customer environments. This is a great opportunity to build your IT career while working on exciting technologies and environments.
Work schedule is typically Monday through Friday from 8am to 5pm in-office or onsite with rotational on-call scheduling for work after-hours and on weekends.
Duties/Responsibilities
- Build and maintain deep technical expertise across datacenter technologies including virtualization, Windows Server, storage, backup/DR, datacenter networking, and identity/core services (AD/DNS/DHCP).
- Resolve complex, multi-layer support incidents involving availability, performance, recoverability, and security across compute, storage, virtualization, and infrastructure services in a multi-customer MSP environment. Work from RSI offices to diagnose and resolve both emergency and chronic problems related to availability, security, performance, connectivity, and overall functionality.
- Partner with Service Desk, Network, Security, and Projects teams to deliver customer outcomes and improve service maturity through standardization, documentation, and automation.
- Attend or participate in various product training sessions and classes in order to broaden your skillset while maintaining RSI’s vendor relationships
- Meet with customers to discuss and outline new approaches and configurations that improve and enhance their current environments
- Other work-related duties as assigned
Qualifications/Requirements
1-3 years of equivalent technology experience
Able to demonstrate associate level expertise or equivalent certification level in one or more of the following areas:
- Datacenter / Virtualization
- VMware vSphere/ESXi/vCenter (preferred) and/or Hyper-V
- Compute platforms such as Cisco UCS and/or HPE
- Windows Server / Core Services
- Active Directory, DNS, DHCP, Group Policy
- General Windows Server administration and troubleshooting
- Storage / Backup / DR
- SAN/NAS concepts (iSCSI, snapshots, replication)
- Backup systems and restore validation / DR testing
- Cloud
- Azure / Entra ID integration, hybrid identity, M365 dependencies
- Hands-on experience supporting solutions from some of the listed vendors above
- Experience administering phone systems (Cisco, etc.) preferred
- Contact Center administration experience preferred
- Strong interpersonal, written, and oral communication skills
- Strong analytical and problem-solving skills
- Strong customer service orientation
- Candidate must be able to conduct research into issues and problems
- Candidate must be able to present ideas in user-friendly language
- Candidate must be highly self-motivated and self-sufficient
- Candidate must be able to effectively prioritize tasks in a high-pressure environment
- Candidate would either need to have a valid Driver’s license and vehicle insurance, or confirm their ability and means to report to the office daily on work days as scheduled, as an essential job function for this role.
Compensation/Benefits
Compensation $70-90k Annually DOE
RSI offers competitive salary, comprehensive benefits package that includes group medical, dental and vision insurance, 401(k), life insurance/LTD, and PTO (Paid Time Off) for vacation, sick and personal leave needs.
Right! Systems provides equal employment opportunity to all employees and applicants for employment without regard to race, color, creed, citizenship, status, national origin, ancestry, gender, genetic information, sexual orientation, gender expression or identity, age, religion, pregnancy or pregnancy-related conditions, physical or mental disability, marital status, veteran status, political affiliation, or any other characteristic protected by law.
JOB DESCRIPTION
The Customer Service / Tech Support Rep (Tech Products, Bilingual: English/Spanish) - Remote works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)
A NEW CAREER POWERED BY YOU
Are you looking for a work from home career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns World's Best Workplaces, Happiest Employees, and Best Companies for Career Growth awards every year? Then a remote Technical Support Representative position at Concentrix is just the right place for you!
As a remote Customer Service / Tech Support Rep (Tech Products, Bilingual: Eng. / Span.), you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as game-changers. Together, we help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.
CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great work from home opportunity that will allow you to reimagine an all-new career journey and develop friends for life at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
WHAT YOU WILL DO IN THIS ROLE
As a Customer Service / Tech Support Rep (Tech Products, Bilingual: Eng. / Span.) working from home, you will:
- Be the friendly voice of our client, answering questions about products and services while providing world-class customer service, troubleshooting, and technical support
- Provide inbound customer support using a call flow guide in the customer's preferred language
- Resolve technical issues related to hardware, software, and client products
- Track, document, and retrieve information in databases
- Be an amazing problem-solver
- Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
- Deliver expert customer experiences with a smile.
YOUR QUALIFICATIONS
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service / Tech Support Rep (Tech Products, Bilingual: Eng. / Span.) (Remote) role include:
- The ability to read, write and speak fluently both Spanish and English
- 1+ year of customer service experience
- A high school diploma or GED
- Strong focus on building customer relationships
- Comfortable using and explaining technology
- A quiet, distraction-free environment to work from in your home
- Proficiency in fast-paced multi-tasking with strong problem solving skills
- Eagerness to learn new technologies
- Strong problem-solving skills with the ability to ask probing questions to come to a resolution
- Strong computer navigation skills and PC knowledge
- The availability to work during the Hours of Operation: 8am-1130pm EST Monday-Sunday. Your schedule will change every 3 months and is based on performance. (The better you perform, the better your schedule!)
- A desktop or laptop to complete PC and internet testing; A work computer will be provided
- High Speed internet (no wireless/hotspots or satellite) and a smartphone (10 Mbps upload, 10 Mbps download)
- Must reside in the United States and have a valid U.S. address for residence
WHAT'S IN IT FOR YOU
One of our company's Culture Beliefs says, We champion our people. That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include:
- The base salary for this position is $18.31/hr. (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.
- DailyPay enrollment option to access pay early, when you want it
- Full time, paid classroom and on the job training
- Lucrative employee referral bonus opportunities
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Work-from-home convenience
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day and more
REIMAGINE THE BEST VERSION OF YOU!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their employer of choice.
JOB AVAILABILITY:
We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.
Physical and Mental Requirements
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.
Equal Employment Opportunity
Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.
For more information regarding your EEO rights as an applicant, please visit the following websites:
- English
- Spanish
Accommodation
Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting . All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.
Artificial Intelligence
As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.
Work Authorization
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE.
Remote working/work at home options are available for this role.
Who We Are
Do you want to work for the global leader in the language services and technology industry? Are you interested in helping international brands/organizations find and implement solutions that allow them to communicate, operate and sell their products and services efficiently and effectively? And are you the type of person who enjoys working in an innovative and vibrant workplace? Then TransPerfect is for you!
So you like what you hear but haven't worked in 'language' before? That is not a problem, TransPerfect is far from "just a translation agency". Our services portfolio covers everything from business support services such as interpretation, multicultural and digital marketing, SEO and website globalization to multimedia work, video, e-learning and training, and legal support services. All services and client partnerships are aided by best-in-breed software platforms, specialized in optimizing business processes.
That's enough about us – what about you?
We look for and appreciate anyone who is willing to roll up their sleeves and get stuck in! We offer a fast growth path and provide full training around our services, technology solutions and workflows. Therefore the key skills we are looking for are solid communication and relationship building abilities, keeping a cool head if situations get a bit stressful and really owning your role, taking responsibility for your clients and their business success.
If this sounds like you, we would love to hear from you! We have 90 offices worldwide but this particular opportunity is based in our Pittsburgh office. We offer career development and an attractive bonus plan and social events are organized frequently.
What You Will Be Doing
The position of the Client Services Associate is responsible for serving as the first level of support to existing clients, and managing and coordinating the completion of all language projects.
- Respond to client requests for new project initiatives through our centralized technology
- Collaborate with various members of the production team to assess the scope of work and produce cost and timeline estimates for translation projects and requests
- Initiate all project related work by providing detailed budget, schedule and
- instructions to the project team and by anticipating pitfalls or potential roadblocks
- to successful completion
- Ensure that any pitfalls are addressed and resolved with the client before being submitted to the production team
- Where applicable, initiate some project specifics to set the production team /individual project up for success
- Take a proactive role in learning about clients' industry, business needs and company culture, educating the project team and providing a high level of service
- Monitor and communicate project progress, ensure strict adherence to deadlines and budgets, and ultimately produce high quality deliverables
- Serve as the central point of contact for and liaison between external client contact and internal production staff
- Set and fulfill client expectations
- Comply with internal regulations, processes and procedures in line with ISO standards
- Potentially trouble-shoot problem projects
- Understand and abide by individual project instructions and effectively communicate to the production team
- Investigate client complaints where applicable
- Discuss issues with clients and production staff and creatively problem solve to alleviate issues
Who We Are Looking For
- Bachelor's degree
- Excellent written and verbal English communication skills
- Exceptional problem solving and analytical skills
- Customer service and/or project management experience
- Strong organizational skills, attention to detail, and the ability to multi-task
- Working knowledge of MS Office
- Ability to prioritize and schedule tasks and work in a team environment.
- Must be willing to learn new things, be open to challenges and thrive on success
Where Your Career Is Going
At TransPerfect, there are a lot of growth opportunities. All departments offer career growth and development that can combine your skills, interest and experience. We encourage our employees to have a continuous dialogue with management about growth opportunities throughout your tenure with the company.
End your job search and find your career at TransPerfect #careersNOTjobs.
Why TransPerfect
For more than 25 years, we have honed a culture where all kinds of ideas are shared and new ventures are not only welcomed, but also encouraged. In this fast-paced environment, employees are intellectually stimulated so they can grow alongside the organization. From Intern to President, we believe that every single employee should have a voice and contribute to the amazing services we offer our clients.
We also offer a comprehensive benefits package including medical, dental, and vision insurance, 401k matching, membership to child-care providers, and other TransPerks. You even get your birthday off because let's face it, we're stoked that you were born.
TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law
- For more information on the TransPerfect Family of Companies, please visit our website at : $50,000
Benefits: Health insurance, retirement benefits, paid time off, other voluntary benefits
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Description
At American Packaging Corporation (APC), you'll find the packaging career you've been looking for. With competitive salaries, excellent benefits, 401(k) plans and tuition reimbursement programs, we nurture our employees while advancing and promoting diversity and inclusion. As the leading flexible packaging converter in North America for over a century, APC's longstanding success is fueled from the inside out. We're constantly seeking to improve our internal operations and were named a "Best of the Best" in the Best workplaces in the America's awards for 12 years in a row. It's how and why we engage the best and brightest talent to continue propelling our shared success into the future.
LOCATION: Columbus, WI
SUMMARY: Directs and coordinates customer service activities for the Assigned COE.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
- Manager Customer Service function.
- Accomplishes objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining employees
- Communicating job expectations
- Planning, monitoring and reviewing job contributions
- Enforcing policies and procedures
- Manage customer service issues, including terms of sale.
- Monitors inventory so aged material can be shipped or pre-billed
- Provides input for Customer Service Representative performance reviews.
- Manages Expedited freight
- Solve problems, analyze situations/behaviors and prioritize responsibilities.
- Handle complex and escalated customer service issues and follows through to resolution.
- Improving customer service experience, created engaged customers and facilitate organic growth.
- Corresponds with company sales force as needed to address customer issues.
- Provides training for the Customer Service Representative Positions and updates training documents as appropriate.
- Contacts other departments and locations within the organization to obtain and provide information.
- Prepares reports as per customer needs and requests.
- Monitor accuracy of reporting and data base information
- Establish efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction.
- Identify and implement systems/processes improvements that provide best business practices as it relates to customer order entry, order pricing and inventory reporting.
- Improves customer service quality by studying, evaluating, and re-designing processes, establishing and communicating service metrics, monitoring and analyzing results, implementing change as a result.
- Any other assigned responsibilities.
Requirements
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Ideal candidates will possess a Bachelor's degree (B. A.) from a four-year college or university or equivalent experience. Three to five years related experience in the flexible packaging industry which include: Inside Sales/Sales Service/Customer Service experience, Marketing experience, Pricing background, and Sound technical knowledge/ability.
LANGUAGE SKILLS
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS
Ability to work with mathematical concepts such as probability and statistical inference, and fractions, percentages, ratios, and proportions to practical situations.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
OTHER SKILLS & ABILITIES
Candidate must possess/exhibit the following skills/abilities:
- Not necessary
- Accuracy: uncompromised
- Radius, Print Flow, Work Front
- Coaching ability
- Communication Skills: technical information, internal/external customers, all levels of employees
- Conflict Resolution
- Confidentiality
- Deadlines
- Detail: attention to
- Independence
- Innovation: constantly re-develop systems
- Motivate: others
- Multiple projects/priorities/deadlines
- Negotiation ability
- Organizational skills
- Presentation skills
- Professionalism/professional demeanor
- Project Management
- Safety
- Software: Microsoft Office Suite
- Team: work as a member with all employees
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit, and use hands to finger, handle or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, stand, walk, stoop, kneel, crouch or crawl and climb or balance. The employee is regularly required to hear.
The employee must occasionally lift and/or move up to 50 pounds. Any lifting over 50 pounds would require assistance. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
American Packaging Corporation is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. American Packaging Corporation will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. EOE/AA Disability/Veteran.
If you are interested in applying for an employment opportunity and need special assistance or an accommodation to apply for a posted position, please contact our Human Resources department at:
.