Amazon Jobs in Usa
378 positions found — Page 27
Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world’s largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership.
Job Responsibilities
The Software Development Manager is a critical role within the Insite agile based cloud development team chartered to develop and deploy new global fleet and service management products. The Software Development Manager reports to the Director and oversees multiple technical leads, architects, data engineers and developers. Primary responsibilities include products and technology champion, development oversight, employee development, and communication and coordination.
Due to the hybrid remote nature of this role, a reasonable commute to the New Bremen, OH location is necessary. Relocation assistance available.
Minimum Qualifications
- Bachelor's degree in computer science or related field, along with at least 5 years of related experience
- Experience managing software development teams
- 3 years related experience in cloud-based application development
- Hands on software development experience, including C#, .NET, Java, and Python
- Ability to effectively communicate technical concepts to nontechnical people to enhance understanding and drive to decisions that lead to positive outcomes
- Ability to collaborate, build relationships and influence individuals at all levels within the company
- Ability to occasionally travel locally and internationally with overnight stays
Preferred Qualifications
- Hands‑on experience developing cloud‑based applications
- Demonstrated experience in the management of Amazon Web Services (AWS) and/or Azure technologies, software development, and product development
- Demonstrate an architecture and technical background in enterprise software with a focus on an API first architecture is a plus
- Excellent written, verbal, analytical, and interpersonal skills
- Communicate technical concepts to non-technical people to enhance understanding and drive to decisions that lead to positive outcomes
- The ability to collaborate, build relationships and influence individuals at all levels within the company
Work Authorization:
Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.
No agency calls please.
Compensation and Benefits:
Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.
EOE Veterans/Disabilities
Remote working/work at home options are available for this role.
Hi!
I’m working closely with a high growth AI platform in the productivity and collaboration space that’s becoming increasingly strategic for modern teams. The company has crossed $600M in ARR, carries a $11B+ valuation, and is relied on daily by organizations like Amazon, Uber, Snowflake, Plaid, and Figma.
As they enter their next phase of growth, they are selectively expanding their Sales team and bringing on high caliber Account Executives to play a visible role in driving this next chapter of scale.
Why this role is different:
- $130K-$140K + 60/40 split (uncapped)
- 2 months guaranteed OTE paid out (on 6 month ramp)
- Start date flexible
This is a chance to help shape the Mid-Market sales motion at a category-defining Saas platform.
What you’ll do:
- Be creative and iterate on the contract renewal process to retain and grow customers while mitigating churn or contraction
- Hold face-to-face and Zoom meetings with prospective customers to understand their business challenges and goals
- Drive executive level relationships
- Run product demos to close business at or above quota level
- Help build playbooks and define our sales motion
- Liaise with our incredible user base to provide world class customer experience
- Work cross-functionally and collaboratively with internal teams (sales, inside sales, customer success, solution engineer, deal-desk, ops, legal)
What we’re looking for:
- 3-5 years of full cycle sales at a fast growing software company
- A track record of high achievement in current and previous roles hitting or exceeding quotas
- Engaging and compelling presentation skills
- A positive and openness minded attitude
- A strong desire to be successful without sacrificing your values
- A builder mentality who thrives in collaborative environments
**Enterprise wins are a strong plus!
Why join now:
- Glassdoor Best Places to Work Award (2025)
- Have an incredibly efficient, viral go-to-market motion - and just passed over $600M ARR
- Our Sales culture is awesome and collaborative
- Dog-friendly offices
Job Overview
As a TikTok Shop Senior Account Manager, you will serve as the primary point of contact for brand partners, owning the full lifecycle of campaign execution, from strategy to performance analysis. You’ll collaborate with internal teams across livestreams, creatives, and affiliates to drive GMV growth and ensure every client receives top-tier service and ROI.
What You'll Bring
1. TikTok Shop Management
- Manage and grow multiple TikTok Shop brand accounts with a focus on GMV, margin, and retention.
- Scale TikTok Shop over 300K incremental GMV within 6 months.
- Own day-to-day client communication, ensuring strategic alignment and flawless execution.
- Build and implement TikTok Shop strategies across, affiliate marketing, ads, and creator content.
- Monitor campaign performance and provide regular insights on GMV, CPA, ROAS, payback target and ROI.
- Coordinate with internal operators, hosts, and moderators to ensure operation excellence.
- Oversee affiliate activations, optimizing commission tiers and identifying high-performing creators.
- Anticipate client needs, solve problems proactively, and identify new growth opportunities.
2. Client Support
- Serve as the primary point of contact for assigned accounts, building strong client relationships
- Develop customized growth strategies aligned with client's business goals and TikTok Shop capabilities
- Prepare and present regular performance reports, highlighting key metrics, trends, and optimization recommendations
- Collaborate with TikTok’s platform account management team to leverage new features and programs
3. Systems & Reliability
- Build and run workflows to manage hundreds of active creators at once.
- Use tools and dashboards to track affiliates, commissions, content, and usage rights.
- Keep operations organized across seeding, communication, and follow-ups.
- Ensure TikTok Shop runs smoothly without constant firefighting.
4. Cross-Functional Collaboration
- Work closely with Paid Media, Creative, Growth, E-commerce, and Ops.
- Align creator pushes with launches, promos, and inventory.
- Feed TikTok Shop learnings back into paid ads, PDPs, and organic social.
Qualifications Required
- 4 + years of experience in e-commerce account management, marketplace operations, or digital marketing
- 2+ years of hands-on experience with TikTok Shop, Amazon, Walmart Marketplace, or similar platforms
- Demonstrated track record of driving GMV growth and achieving performance targets
- Strong analytical skills with proficiency in interpreting data, metrics, and performance reports
- Excellent communication and presentation skills with the ability to manage client relationships
- Self-starter mentality with the ability to manage multiple accounts and prioritize effectively
- Bachelor’s degree in Marketing, Business, Communications, or related field
Preferred
- Direct experience working at a TikTok Shop Partner (TSP) agency or brand-side TikTok Shop team
- Experience with affiliate/influencer marketing programs and creator relationship management
- Familiarity with TikTok Ads Manager, Shopping Ads, and LIVE shopping features
- Basic SQL or data visualization skills (Tableau, Looker) for performance analysis
Please note: Position is based in Tempe, AZ.
strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. The Account Support Specialist within the Account Health Support (AHS) team acts as the primary interface between Amazon and our business partners. We obsess over providing world-class support to Sellers selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers.
Position Description: Account Support Specialist
Location: Tempe, AZ
Language Requirements: English
Shift Requirements: Sunday-Saturday
Training: 8 weeks consisting of instructor led and self-led coursework.
AHS Specialists provide dedicated support to third-party Sellers. We eliminate frustration and consult with Sellers on best ways to address opportunities for their business on Amazon’s e-commerce platforms. The objective of this role is to deliver sustainable results that improve Sellers performance, while aligning to Amazon requirements. We use Standard Operation Procedures and judgment to provide guidance to Sellers on complex cases.
The successful AHS Specialist will have a high degree of soft-skills, the ability to empathize with others and capable of succeeding in a fast-paced environment. AHS Specialist will also be analytical and customer service-oriented.
The AHS Specialist will be required to engage in frequent written and verbal communication with Sellers, department management, risk analysts, other company associates, and third-parties to accomplish goals. The AHS Specialist will be required to contact Sellers by phone and email. Up to 70% of the day could be inbound and outbound phone contact. The successful AHS Specialist will be able to redirect difficult conversations as the Specialist engage with pre-suspension and post-suspension level Sellers who are in poor standing.
Summary of Responsibilities
- Demonstrates effective, clear and professional written and oral communication.
- Provides prompt and efficient service to Amazon Sellers, including the appropriate escalation of Sellers’ issues.
- Maintains a positive and professional demeanor always portraying the company in a positive light while effectively managing sensitive issues.
- Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
- Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
- Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
- Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
- Liaises with other departments as required to resolve Seller’s issues and questions.
-1+ years of customer service experience
-Experience with Microsoft Office products and applications
-Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
-Experience in payments or e-commerce- Experience demonstrating problem solving and root cause analysis
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at , AZ, Tempe - 16. USD hourly
As an Ontologist, you work on a global team of knowledge builders to deliver world-class, intuitive, and comprehensive taxonomy and ontology models to optimize product discovery for Amazon web and mobile experiences. You collaborate with business partners, data science and engineering teams to deliver knowledge-based solutions to enable product discoverability for customers. In this role, you will directly impact the customer experience as well as the company’s product knowledge foundation.
Key job responsibilities
* Develop logical, semantically rich, and extensible data models for Amazon's expansive product catalog
* Ensure our ontologies provide comprehensive sub-domain coverage that are available for machine ingestion and inference
* Research worldwide understanding of Amazon products to develop scalable data models that solve customer problems and enhance product discoverability
* Create new schema using Generative Artificial Intelligence (generative AI) models
* Expand existing data retrieval techniques by utilizing our extensive product catalog and query languages
* Analyze website metrics and product discovery behaviors to make data-driven decisions on optimizing our knowledge graph data models globally
* Contribute to the development of new tool features and processes for the Ontology team
* Drive alignment to ontology modeling and technology best practices and principles within our organization and across Amazon
* Coordinate cross-functional projects with a broad range of technical and non-technical teams
About the team
Our team has a global presence: we celebrate diverse cultures and backgrounds within our team and our customer base. We are committed to furthering our culture of inclusion, offering continuous access to internal affinity groups as well as highlighting diversity programs. We care about your career growth, from your initial company introduction and training sessions, to continuous support throughout your entire career at Amazon. We recognize each team member as an individual, and we will build on your skills to help you grow. We have a broad mix of experience levels and tenures, and we are building an environment that celebrates knowledge sharing.- Experience in data retrieval techniques
- Experience in written and spoken English and an ability to compose grammatically correct, concise and accurate written responses
- Degree in Library Science, Information Systems, Linguistics or equivalent professional experience
- 3+ years of relevant work experience working in ontology and/or taxonomy roles
- Ability to quickly understand complex processes and communicate them in simple language
- Ability to communicate knowledge-based requirements and needs to engineering and retail teams
- Familiarity with Semantic Web technologies (RDF/s, OWL), query languages (SPARQL) and validation/reasoning standards (SHACL, SPIN)
- Knowledge of open-source and commercial ontology engineering editors (e.g. Protege, TopQuadrant products, PoolParty)
- Detail-oriented problem-solving, ability to work in fast-changing environment and manage ambiguity
- Proven track record of strong communication and interpersonal skills- Experience building ontologies in the e-commerce and semantic search spaces
- Experience working with schema-level constructs like higher-order classes, punning or property inheritance
- Knowledge of software engineering life cycle
- Master’s degree in Library Science, Information Systems, Linguistics or other relevant fields
- Proficiency in SQL, SPARQL
- Exposure to data science and/or machine learning, including graph embeddings
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at , WA, Seattle - 82,7 ,700.00 USD annually
Check out more information about Prime Air on the About Amazon blog: Prime Air (PA) is seeking a Sr. Technical Program Manager to oversee the development of software functionality within our ultra-fast drone delivery operations.
This role will be responsible for ensuring high standards for certifying airborne systems, working closely with design and systems engineering staff powering a flywheel of continuous improvement in drone design and system integration.
Partnering with the drone system development and various engineering disciplines, you will oversee software and hardware development, verification and validation, configuration management, and quality assurance to ensure compliance to Design Assurance Levels and software development standards. Strong cross-functional engineering fundamentals skills are essential, as well as strong technical communication and documentation skills. Your ability to translate complex system functions into digestible insights and summarize effectively with stakeholders at all levels will be critical to success in this role.
This position may require a deemed export control license for compliance with applicable laws and regulations. Placement is contingent on Amazon's ability to apply for and obtain an export control license on your behalf.
Key job responsibilities
Key job responsibilities
- Own and drive system-level milestone tracking and implementation, dependency mapping, and schedule updates.
- Oversee software and hardware development, verification, configuration management, and quality assurance to ensure compliance to Design Assurance Levels and software development standards
- Communicate effectively across all organizational levels, presenting strategies and results to senior leadership and operational partners- 5+ years of technical product or program management experience
- 7+ years of working directly with engineering teams experience
- 3+ years of software development experience
- 5+ years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at , WA, Seattle - 148,7 ,200.00 USD annually
We are working with an AI Automation Platform who, after 3x'ing revenue last year, are looking to bulk out their GTM team. This is an Account Executive role for someone who has closed full sales cycle SaaS deals for at least 18 months,after working up from an SDR role.
The Company
- AI Automation Platform - built in and for the LLM era.
- Over $10m Series A - top AI investor who backed Anthropic.
- Over 70 logos won inside 18 months.
- 3x'd revenue FY25.
The Leadership & Culture
- VP of Sales scaled multiple startups
- CEO is AI thought leader - led initiatives at Amazon and Palo
- Low-ego, building focussed
- In-person focus as the team scales (NYC)
The Role
- Senior Account Executive (growth hire)
- $220k-$260k OTE + benefits
- 80% inbound
- Top rep with $400k W2 FY25
Process
- Intro call with VP of Sales
- Deep dive with VP of Sales
- Mock Discovery/Pitch with multiple stakeholders
- Offer
What next?
Don't worry if you don't have a resume, reach out to me on LinkedIn and we can chat. You can also email me at
One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.
In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.
Employment type :
* Full time
What you'll be working on:
* Managing a patient panel with a broad array of patient needs; conducting a mix of acute, chronic, and well visits
* Treating patients in-office or in testing centers as well as conducting occasional tele-health visits
* Continuous learning during weekly Clinical Rounds and through other modalities
* Ongoing collaboration with in-office teammates via daily huddles, as well as with virtual clinical teams
* Utilization of your specific clinical training and opportunities to perform in-office procedures
* Supervising one or more NP or PA colleagues
* Willing to obtain additional state licensure and credentialing for One Medical virtual primary care in additional states
Education, licenses, and experiences required for this role:
* Enrolled in, or have completed, an accredited Internal or Family Medicine residency program
* Practiced at least 2 of the last 5 years in an outpatient primary care setting
* Board Certified in Internal or Family Medicine, or Board Eligible with plans to obtain board certification within 1 year of your One Medical start date
* State licensed in California, obtained before your One Medical start date
One Medical providers also demonstrate:
* A passion for human-centered primary care
* The ability to successfully communicate with and provide care to individuals of all backgrounds
* The ability to effectively use technology to deliver high quality care
* Clinical proficiency in evidence-based primary care
* The desire to be an integral part of a team dedicated to changing healthcare delivery
* An openness to feedback and reflection to gain productive insight into strengths and weaknesses
* The ability to confidently navigate uncertain situations with both patients and colleagues
* Readiness to adapt personal and interpersonal behavior to meet the needs of our patients
This is a full-time role based in Oakland, CA at our Oakland Uptown office.
One Medical is committed to fair and equitable compensation practices.
The base salary range for this role is $308,700 to $328,000 based on a full-time schedule. Final determination of starting pay may vary based on factors such as practice experience and patient care schedule. Additional pay may be determined for those candidates that exceed these specified qualifications and requirements. For more information, visit assistance may be available for this role.
One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire:
Taking care of you today
* Paid sabbatical for every five years of service
* Free One Medical memberships for yourself, your friends and family
* Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues
* Competitive Medical, Dental and Vision plans
* Pre-Tax commuter benefits
* PTO cash outs - Option to cash out up to 40 accrued hours per year
Protecting your future for you and your family
* 401K match
* Credit towards emergency childcare
* Company paid maternity and paternity leave
* Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance
* Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance
In addition to the comprehensive benefits package outlined above, practicing clinicians also receive
* Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%.
* UpToDate Subscription - An evidence-based clinical research tool
* Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education
* Rounds - Providers end patient care one hour early each week to participate in this shared learning experience
* Discounted rate to attend One Medical's Annual REAL primary care conference
One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.
One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster and Right to Work Poster for additional information.
About Us
One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn’t your average doctor’s office. We’re on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.
In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we’re building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.
Employment type:
- Full time
What you’ll be working on:
- Managing a patient panel with a broad array of patient needs; conducting a mix of acute, chronic, and well visits
- Treating patients in-office or in testing centers as well as conducting occasional tele-health visits
- Continuous learning during weekly Clinical Rounds and through other modalities
- Ongoing collaboration with in-office teammates via daily huddles, as well as with virtual clinical teams
- Utilization of your specific clinical training and opportunities to perform in-office procedures
- Supervising one or more NP or PA colleagues
- Willing to obtain additional state licensure and credentialing for One Medical virtual primary care in additional states
Education, licenses, and experiences required for this role:
- Enrolled in, or have completed, an accredited Family Medicine or Medicine/Pediatrics residency program
- Practiced at least 2 of the last 5 years in an outpatient primary care setting seeing all ages (0+)
- Board certified in Family Medicine or Medicine/Pediatrics, or Board Eligible with plans to obtain board certification within 1 year of your One Medical start date
- State licensed in CA, obtained before your One Medical start date
One Medical providers also demonstrate:
- A passion for human-centered primary care
- The ability to successfully communicate with and provide care to individuals of all backgrounds
- The ability to effectively use technology to deliver high quality care
- Clinical proficiency in evidence-based primary care
- The desire to be an integral part of a team dedicated to changing healthcare delivery
- An openness to feedback and reflection to gain productive insight into strengths and weaknesses
- The ability to confidently navigate uncertain situations with both patients and colleagues
- Readiness to adapt personal and interpersonal behavior to meet the needs of our patients
This is a full-time role based in Oakland, CA.
One Medicalis committed to fair and equitable compensation practices.
The base salary range for this role is $308,700 to $328,000 based on a full-time schedule. Final determination of starting pay may vary based on factors such as practice experience and patient care schedule. Additional pay may be determined for those candidates that exceed these specified qualifications and requirements. For more information, visit assistance may be available for this role.
One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire:
Taking care of you today
- Paid sabbatical for every five years of service
- Free One Medical memberships for yourself, your friends and family
- Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues
- Competitive Medical, Dental and Vision plans
- Pre-Tax commuter benefits
- PTO cash outs - Option to cash out up to 40 accrued hours per year
Protecting your future for you and your family
- 401K match
- Credit towards emergency childcare
- Company paid maternity and paternity leave
- Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance
- Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance
In addition to the comprehensive benefits package outlined above, practicing clinicians also receive
- Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%.
- UpToDate Subscription - An evidence-based clinical research tool
- Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education
- Rounds - Providers end patient care one hour early each week to participate in this shared learning experience
- Discounted rate to attend One Medical’s Annual REAL primary care conference
One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.
One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster and Right to Work Poster for additional information.
(Full-Time, Location: Boston, Springfield, New York)
The Opportunity
The AI Architect will evaluate and benchmark AI capabilities, define implementation patterns for AI services, and enable MassMutual to make impactful, long-term decisions around AI-enabled business capabilities. This includes developing strategies, reference architectures, roadmaps, and patterns to drive responsible AI Adoption, Research & Development. As an AI Architect, you will be part of MassMutual’s team focused on aligning AI technology strategy with business strategy and goals. You will guide the planning and design of AI capabilities to maximize their value in secure and responsible manner, using architecture strategies, blueprints, and roadmaps to standardize technology stacks and enhance AI engineering speed and agility.
The Team
The MassMutual Enterprise Architecture team in the Enterprise Technology and Experience organization is composed of Business, Application, Infrastructure, Data, and Security architecture domains. The team collaborates on enterprise-wide technology initiatives, providing a unique perspective and opportunity to partner with best-in-class architects, technologists and business leaders. The AI Architect will join this team to drive digital innovation and create a competitive advantage for MassMutual.
The Impact:
The AI Architect will play a critical role in designing AI solutions that enhance MassMutual's digital capabilities and customer engagement. This role involves working closely with various domains of Enterprise Architecture (EA), Research & Development, business stakeholders, IT teams, Cyber, Governance and Privacy partners to design and implement AI solutions that align with business outcomes and architectural requirements
Responsibilities:
- Build Enterprise AI Architecture strategy and roadmaps
- Develop AI Reference Architectures and Guidance.
- Update specification and publication of AI Standards and Patterns around AI technology, development, security, privacy and observability.
- Build AI platform architecture and Integration Patterns, stay abreast of emerging AI technologies and integrate them into AI architecture as needed
- Consult on AI capabilities for business and technology platforms and ensure alignment between AI architecture frameworks and standards and overall business strategy
- Evaluate and lead AI architecture deliverables, perform capability assessments, and support technical evaluations for closing gaps
- Actively publish deliverables and utilize multi-media to educate and engage with federated solution architecture community members
- Partner with solution architect to document design decisions and solution architecture
- Partner with technology leaders, business and governance partners to identify AI risks and process issues, then provide enterprise patterns to resolve the issues
- Provide recommendations on problem solving, solution options, risks, cost/benefit analysis, and impact on cross-domain systems, business strategy, goals, and processes
- Partner with extended enterprise architecture, enterprise cyber security, compliance, governance, privacy, business, and IT support teams to communicate and collaborate on architecture strategies, standards, and guidance
- Partner with AI Governance, Security and Privacy team for supporting Secure, Ethical and Responsible use of AI.
- Stay abreast of current and emerging AI threats and design AI architecture to mitigate them. Design capabilities for AI Governance and Observability
- Achieve AI architecture compliance on requirements, including, but not limited to, Colorado AI Act, global data privacy requirements, and state and federal regulations
The Minimum Qualifications:
- Bachelor's degree in computer science, IT, system analysis, or a related technical field
- 8+ years of IT design and implementation experience with a minimum of two of the following (or similar) technical disciplines: AI/ML frameworks, AI/ML development and coding environments, cloud platforms, and big data technologies
- 5+ years involvement with solution architecture development and delivery.
- 5+ years of experience developing and interpreting business architecture.
- 5+ years of experience in building solutions on complex cloud-native products, applications, and platforms
- 5+ years of experience in a technology advisory role, experience working directly with any of AI, machine learning technologies, statistical systems, or big data platforms
The Ideal Qualifications:
- Exposure to and involvement in governance and compliance regimes; a good understanding of security and privacy management. Experience working with AI Governance, Privacy requirements like Colorado Artificial Intelligence Act (CAIA).
- Experience supporting agile teams by providing guidance on design, opportunities, impact, and risks, taking account of technical and architectural debt
- Preferred experience designing GenAI solutions, with experience in MLOPS, LLM, Amazon Bedrock, Q, OpenAI, CoPilot Studio, Langchain, Data Foundry, Data Fabric.
- Trusted and respected as a thought leader who can influence and persuade business and IT leaders and IT development teams
- Technology-neutral: remains unbiased toward any specific technology or vendor choice and is more interested in results than personal preferences
- Displays intellectual curiosity and integrity
- Motivated and driven by achieving long-term business outcomes
- Ability to balance the long-term (big picture) and short-term implications of individual decisions
- Ability to work effectively in a team environment and lead cross-functional teams
#LI-RK1
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
