Allstate Customer Email Jobs in Usa
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At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.
Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day.
To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.
Responsibilities
Answer incoming bank calls, forward or assist caller accordingly while adhering to customer service standards and department policy.Provide technical support and assistance to customers and branches for all Digital Banking products and services as well as general customer assistance with basic deposit and loan questions.
Essential Duties:
- Provide assistance and technical support to customers via the help desk, maintaining professionalism and exemplary customer service skills.
- Answer other general customer questions relative to bank products and services.
- Follow Digital Banking procedures to complete Regulation E claims and inquiries. Close cards and reorder when appropriate. Work with Fraud Analysts as necessary.
- Enter information and detail from each call in Synapsys.
- May be asked to complete branch requested maintenance, answer customer email inquiries, respond to customer research requests, assist with department account reconcilement, and other clerical duties.
Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner.
Ancillary Duties:
As an integral member of the Customer Care Center, this position is also responsible to provide assistance wherever necessary to help the department and the Bank in achieving their annual goals.
Qualifications
Education, Training and Requirements:
- High School Diploma or equivalent required.
- All applicants must be 18 years of age or older.
Skills:
- Proficient PC Skills including typing.
- Ability to learn and utilize the software necessary to initiate any processes with regards to Digital banking.
- Excellent verbal and written communication skills.
- Attention to detail, excellent listening skills and the ability to remain calm and patient under pressure.
Experience:
- Customer service experience in a fast paced, high volume work environment required. Banking and/or call center experience preferred.
Other Job Information
Hours: 40 hours/week
Compensation: Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on!
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus.
The Company is an Affirmative Action, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law.
The Company will make reasonable accommodations for qualified individuals with a disability. If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department.
Minimum
USD $18.25/Hr.
Maximum
USD $24.71/Hr.
Customer Service Coordinator | Industry-Leading Logistics & Transportation Firm
We're hiring 6 Customer Service Coordinators in Irving, TX. If you have 2+ years of customer service experience—especially in import/export, transportation, or logistics—this is a great opportunity to join a high‐performing team focused on operational excellence and customer satisfaction.
Shift: Schedule Monday -Friday 1pm to 10pm
What You'll Do:
- Manage customer inquiries, requests, and order lifecycle activities with accuracy and timeliness
- Maintain department KPIs and support strong customer satisfaction ratings
- Answer incoming calls and monitor customer emails for prompt communication and issue resolution
- Review and resolve database exceptions; research errors and respond to escalated service requests
- Coordinate dispatch activities including driver instructions, delivery confirmations, and follow‐ups
- Proactively collaborate with customers and Sales to support onboarding and new order follow-up
- Maintain detailed and accurate records in proprietary systems
- Enter orders, shipment updates, and tracking information into internal systems
- Trace shipments with carriers including trucking vendors, railroads, and steamship lines
- Perform administrative tasks including typing, document scanning, messaging, and mail distribution
- Update schedules, logs, and daily task lists
- Support departmental initiatives and process improvement projects
- Perform other duties as assigned
What You Bring:
- High school diploma required; associate degree preferred
- 2+ years of customer service experience in import/export, transportation, or logistics
- Basic proficiency in Microsoft Excel, Word, and Outlook
- Ten-key by touch and ability to type 35 WPM
- Excellent verbal, written, and listening skills
- Strong customer service mindset with ability to build professional relationships
- High attention to detail and accuracy in data entry
- Ability to maintain confidentiality with tact and discretion
- Ability to work independently and collaboratively in a team environment
Location: Irving, TX (Onsite)
Pay: $18-$20/hr.
If you have an interest in the Onsite – Customer Service Coordinator, please apply now!
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance
Shift: 1st shift; M-F 7:00am - 3:30pm
Responsibilities:
The Customer Account Representative is the first point of contact for many of Client's customers. They are responsible for delivering a world-class service and support the business by responding to customer enquiries, updating the business systems, collaborating internally to communicate the customer needs and support meeting their demand. By utilizing the Client's High Performance System, the Customer Account Representative will serve as the primary interface responsible for ensuring the most efficient and positive relationship with Client's customers, ensuring MRP data integrity, and expeditious resolution of customer assertions. The role will report into Senior Customer Account Manager.
JOB CORE RESPONSIBILITIES:
* The Customer Account Representative is responsible for receiving, reviewing, and entering purchase orders into the enterprise resource planning (ERP) system as well as ensuring proper requirements flow down
* Raising quotes and customer documentation, prioritizing workload to ensure the customer receives an excellent service at all times.
* Respond to various customer emails and phone calls to manage their orders and enquiries; the Customer Account Representative will serve as the primary point of contact by customers" buyers and supply chain personnel.
* Coordinate site visits to Client's facilities and set-up customer meetings as required
* Refer any pricing queries to the Senior Customer Account Representative and/or the Commercial functions to ensure accurate pricing is applied.
* Track and reconcile open order reports as well as internal and external customer scorecards, which includes verification of the metrics by which Client is judged
* Produce costing sheets in collaboration with colleagues from Procurement, Demand Planning and Manufacturing departments as required in order producing accurate quotes
* Use SAP product recognition to identify runner/repeater parts and what can be sold to the customer, as well as checking lead times. For any stranger/alien parts raise the relevant enquiry process.
* Collaboratively track customer returns through the rework process
* Monitor and actively manage customer portals to ensure prices, quantities, lead times and contract terms are acceptable in accordance with authority delegated by appropriate functional leaders (i.e., Finance, Commercial, and Operations)
JOB SPECIFICATIONS:
Education: Post-secondary degree or equivalent combination of relevant education and work experience that will allow successful performance of job expectations.
Preferred: Bachelor's Degree
Certifications: Vocational training, apprenticeships or the equivalent experience in related field
Years Experience: 2+ years of customer service experience
SKILLS:
* Aware of the regulations pertaining to the products and customers for which the employee is responsible (i.e., FAR, DFARS, DEFCONS, etc.)
* Ability to understand and follow specific instructions and procedures
* Ability to gather data, to compile information, and prepare reports
* Strong verbal and written communication skills
* Excellent customer service orientation
* Well-organized, detail-oriented, and ability to multi-task
* Ability to prioritize duties, in order to meet deadlines
* Strong computer skills, including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers
* Knowledge of SAP
* Excellent interpersonal skills, ability to collaborate to achieve results, and develop professional relationships with internal and external customers.
Customer Service Coordinator
We’re looking for an Onsite - Customer Service Coordinator for our client. If you have 2 -5 years of experience in Customer support, logistics, supply chain then this is a great opportunity to grow your career with a company known for excellence.
What You'll Do
- Timely, accurate, and complete orders and responses to inquiries within required timeframes.
- Initiation and support throughout the order lifecycle, according to customer requirements and internal process standards.
- Effective communication and collaboration with internal and external customers.
- Maintain department KPIs and customer satisfaction ratings as defined by the department.
- Answer incoming customer phone calls and take appropriate action for each call.
- Communicate and monitor incoming customer emails to ensure timely communication; escalate internal and external concerns for expedited resolution; always ensure customer satisfaction.
- Manage exceptions and review database for errors. Research and resolve exceptions and respond to escalation of service requests.
What You Bring
- 2 + years of related customer services experience with an emphasis on the importing and exporting of goods required
- Domestic and/or international transportation and logistics experience preferred
- Experience with ten key by touch and typing speed of 35 WPM.
- Ability to communicate clearly with excellent verbal, written, and listening skills.
- Ability to work as an individual contributor and as a valued participant in a team based environment.
Top performers are fast learners, strong team players, and committed to accuracy and inclusiveness.
Location: Irving, TX - Onsite
Pay: $19 - $20/hr
Apply now to take the next step in your Customer support career!
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance
Build a Career That Matters with One of the World's Most Respected Employers!
- - - - - - - - - - - -
Michelin has immediate openings for an National Account Fleet (NAFA) Customer Account Specialist (CAS) who will be responsible for enhancing customer excellence in the Order to Cash (O2C) department. This role involves streamlining processes and addressing inefficiencies across teams.
Michelin's purpose is to support everyone's right to move freely and find their better way forward. In this role, you will contribute to our mission by leading continuous improvement initiatives for the customer, championing customer excellence, and developing team-building skills to enhance overall departmental efficiency and effectiveness. By joining us, you will have the opportunity to impact our operations and significantly drive our mission forward. If you value respect for people, teamwork, and trust, consider joining us as the worldwide leader in tires!
What will you do
- Develop and maintain procedures and documentation to drive critical business results.
- Streamline processes to enhance operational excellence across teams
- Manage NAFA orders and deliveries according to the sales policies defined by customer accounts.
- Collaboration with team members and resolving business partner issues.
- Act as a liaison to promptly resolve issues with key business partners.
- Identify improvement opportunities and develop solutions for implementation.
- Generate and send customer invoices (manual or systemgenerated).
- Monitor aging reports to identify overdue accounts.
- Send reminders, pastdue notices, and statements to customers.
- Contact customers (email/phone) to resolve unpaid invoices.
- Escalate chronic overdue accounts when necessary.
What will you bring
- A 2-4-year college degree or equivalent experience.
- 1-5 years of experience using Salesforce and SAP.
- Previous experience in customer service, accounts receivable, supply chain, or logistics is a plus.
- Experience in process improvement and operational excellence is preferred.
- Strong communication skills for effective collaboration and problem-solving.
- Adaptability and flexibility in a dynamic environment.
Join Us!
If you're looking for a dynamic work environment where you can make a difference, we encourage you to explore how your strengths can support our mission and grow your career with us. Apply today and become part of a team that values curiosity, collaboration, and continuous improvement.
Ready to Shape the Future of Innovation?
Michelin is building a world-leading manufacturer of life-changing composites and experiences. Pioneering engineered materials for more than 130 years, Michelin is uniquely positioned to make decisive contributions to human progress and a more sustainable world. Drawing on its deep know-how in polymer composite materials, Michelin is constantly innovating to manufacture high-quality tires and components for critical applications in demanding fields as varied as mobility, construction, aeronautics, low-carbon energies and healthcare.
The care placed in its products and deep customer knowledge inspire Michelin to offer the finest experiences. This spans from providing data- and AI-based connected solutions for professional fleets to recommending outstanding restaurants and hotels curated by the MICHELIN Guide.
Why Michelin?
Career Growth: Personalized development plans, mentorship, and cross-functional opportunities. Unique career paths and opportunities for advancement.
Inclusive Culture: Thrive in a diverse, supportive environment where your competencies, contributions and behaviors are recognized. Option to join one of our Connected Communities.
Innovation-Driven: Work on projects that matter-from sustainable materials to digital transformation.
Community Impact: Be part of a company that does what's right. We use sustainable business practices while balancing the needs of our customers and communities.
Michelin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors. Consistent with these obligations, Michelin also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs. If you need accommodation for any part of the employment process because of a disability, please contact us at .
This position is not available for immigration sponsorship.
We build the future with people like you. Begin your career with Michelin today!
$ 18 - $ 23 / Hour
Location: Albuquerque, New Mexico
Department: Customer Service & Support
Type: Contract to Hire
LHH Recruitment Solutions is partnering with a growing company in Albuquerque, NM that is looking for a full-time Customer Service Representative to join the team. This is an onsite position Monday through Friday. Pay range is $18.00-$23.00 per hour depending on experience.
As a Customer Service Representative, you will be the first point of contact customers. Verify customer demographics, provide accurate information regarding product details, verify payment information, provide receipt transaction emails to customers.
Key Responsibilities- Answer inbound calls, make outbound calls, and email correspondences with customers.
- Guide customers through the order processing and product details.
- Document all interactions in the CRM system with accuracy and attention to detail.
- Escalate complex issues to appropriate departments while maintaining ownership of the customer experience.
- Assist with outbound calls for follow-ups.
- Account management, verification of information.
- Process payment accordingly and provide itinerated receipt via email.
- Support special projects and seasonal call volume surges as needed.
- High school diploma or equivalent
- 2 years of customer service experience or call center
- Strong communication and problem-solving skills.
- Proficiency in Microsoft Office and CRM systems.
- Bilingual in Spanish is a plus but not required.
If you meet the minimum requirements apply now!
Pay Details: $18.00 to $23.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Ref: US_EN_27_813275_3119368
Duration: 3 months
Location: Lenexa KS 66219
Shift Timings: Monday - Friday 7:30 am - 4:00 pm
Job Description:
Summary
Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a routine
complexity, while utilizing multiple customer communication channels, which may include voice, mail,
email, chat, AI related inquiries, etc.
Duties and Responsibilities
* Supports assigned client group(s) performing routine complexity health related customer
excellence activities.
* Typically makes routine outbound, health related customer calls following set scripts,
procedures.
* Maintains complete customer/patient confidentiality for all health, personal and other
customer information.
* Provides professional, respectful, customer excellence. Demonstrates caring and empathy
when delivering sensitive health information.
* Effectively respond to all customer inquiries received by various digital methods including
telephone, fax, email chat regarding reporting of patient results, inquiries of tests and
services, concerns of service failures and other duties needed to provide superior service.
* Supports all client group(s) based on business needs.
Job Qualifications (Work Experience, Physical & Mental Requirements, Knowledge, Skills)
Required Work Experience:
* 1-year related customer service excellence experience.
Preferred Work Experience:
* Health care and laboratory related experience.
* Experience delivering customer service excellence and achieving
productivity/accuracy/quality standards.
Physical and Mental Requirements:
* Consistent exceptional customer service, accuracy and quality focus required.
Knowledge:
* N/A
Skills:
* Prefer good digital skills computer (Outlook & Excel), phone systems, chat, automation, and
AI.
* Continuous Improvement: Embrace and thrive in an environment of continuous
improvement, innovation, and leveraging digital
Additional Job Details:
Must be detail organized
Must be able to 10-key
Must be able to type at least 40 wpm
Must have customer service for internal and external calls
Must be able to lift up to 50lbs
Must be able to walk up and down stairs
This position provides essential administrative support to the Service Center team, including filing, data entry, and basic customer service functions.
The ideal candidate ensures documentation is accurately maintained, data is properly recorded, and support is given to internal staff to keep operations running smoothly.
Interested candidates, please send updated resumes to: Summary of Essential Job Functions Maintain 100% commitment to safety policies and procedures.
Accurately perform data entry tasks into company systems.
Maintain, organize, and update filing systems (both paper and electronic).
Process and log incoming documentation and customer inquiries.
Provide general administrative support to Service Center Managers and Account Managers.
Assist with account updates and record-keeping to ensure accuracy and compliance.
Monitor deadlines and ensure timely entry and filing of customer and internal documents.
Support internal communication by ensuring information is properly documented and accessible.
Build and maintain strong working relationships with internal teams.
Perform other duties as assigned by manager.
Education College degree preferred; equivalent experience will be considered.
Experience & Skills Required Must have experience with distribution and oil/gas experience 2–4 years of experience in a customer service or administrative support role.
Excellent customer service skills with the ability to interact professionally with customers and team members.
Ability to work independently and prioritize responsibilities effectively.
Strong communication skills, both oral and written.
Proficiency in math skills including addition, subtraction, multiplication, and division.
Ability to perform calculations using whole numbers, fractions, and decimals.
Basic computer skills including MS Word, Excel, internet, and email.
Ability to successfully utilize company software systems.
Work Schedule Monday through Friday, 4 hours per day (20 hours per week).
On-site position — daily office presence required.
Apply online or at our office: Express can help you find a job that is a good fit for your needs and abilities, and you’ll never pay a fee for our services and support.
Three Ways to Apply: (choose one) Resumes may be emailed to: or Call our office (936)760-1771 Visit our office: 2816 I-45 N Suite 100, Conroe, TX 77303 Walk-ins: Monday-Friday from 9AM-2PM Please bring I-9 compliant documents.
(click on the link for more information) About us: Express works with job seekers to help them find the right job for their skills and experience.
As one of the leading staffing companies in North America, State, and Location Name, we’re ready to help you take the next step in your career.
Whether you are ready for a full-time position, looking for part-time work, or want a more flexible schedule, Express has a wide range of jobs available including: Administrative Light Industrial Skilled Trades Professional positions We are an equal opportunity employer and value diversity at our company.
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or genetic information.
Latrisha is eager to serve as your contact for this position and many others in our area.
Take the first step toward your success.
Apply with Express today!
- HIC Location: 6030 East Independence Blvd, Charlotte, North Carolina 28212 Are you looking for a stable company to grow with? $20 per hour Plus Monthly Bonus!
*Annual Earnings $42,000-$55,000!
* Are you looking to build a professional career with a company whose strong culture of Servant Leadership and People Development is dedicated to helping you reach your full potential? Hendrick Automotive Group is seeking talented, driven individuals to join our Luxury Customer Concierge Center, supporting brands like BMW, Lexus, Mercedes-Benz, Audi, Land Rover, etc.
Provide excellent service to our customers by phone, text, and email from our state of the art corporate facility in Charlotte! Enjoy a solid hourly income while earning bonuses based on your growth path as you progress through our Teammate and Leadership Development Program.
As a new member of our team, you will receive personalized training by a dedicated mentor who is focused on your growth and development.
Our department promotes primarily from within, so we invest in people to prepare them for Leadership opportunities.
Enjoy a supportive team-based work environment where we make production fun with healthy competition, encouraging teammates, and Leaders who care.
APPLY TODAY! Essential Duties and Responsibilities: Provides professional concierge service to customers via inbound and outbound phone calls, text, and email.
Accurately logs all customer interactions into Dealership Management System.
Schedules appointments for customers to visit dealerships.
Follows up on appointment outcomes.
Works and communicates with teammates to promote a positive, inclusive, and supportive professional working environment.
Maintains an organized, clean, and safe work area.
Participates in required training.
Follows Safeguards rules and regulations.
Demonstrates the Company’s Core Values.
Maintains accurate timekeeping record in timekeeping system.
Complies with Company policies and procedures.
Observes all Federal, State, Local, and Company safety rules and regulations in the performance of duties.
Other duties as assigned.
Our Teammates enjoy: Bonuses for Performance Developmental Bonuses based on Growth and Tenure Excellent Benefits (See Below) 12 weeks of Paid Training (We invest in your success!) Growth and Development along an established career path Management Opportunities (We promote primarily from within) A fun, exciting, and professional working environment Benefits: Medical and prescription coverage Basic life insurance, 401(k) with company match Employee Assistance Program Employee discounts on vehicle purchases, parts, and service Paid-time-off We also offer a group of supplemental benefit plans including dental coverage, short-term disability, long-term disability, and supplemental life insurance.
Comprehensive employee recognition programs Continued training through Hendrick University and the manufacturer Opportunities for career advancement The Ricky Hendrick College Scholarship Program is available for eligible dependents of Hendrick employees.
Job Requirements: Computer/Email Proficient Good verbal communication skills Strong Multi-Tasking ability Professionalism & Strong Work Ethic Positive, upbeat, and friendly personality Desire and drive for excellence Must enjoy a competitive, fast-paced environment Must submit to and successfully complete MVR, background check, and pre-employment drug test This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee.
The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.
This job description is subject to revision at the discretion of the company.
#CB Hendrick is an Equal Opportunity employer.
Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
For more information regarding the EEOC, please visit .
We are looking for Customer Service Representatives to support inbound customer service, help desk, and back-office processing representatives for commercial and public sector support positions. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, assist callers with products, process-related inquiries, and professionally represent some of the most recognizable brands in the world.
There are a wide variety of project openings on government programs and some of the most recognizable brands in the world. Candidates should be patient, empathetic, and passionate communicators.
This is an entry-level position that offers on-the-job paid training. While prior contact center experience isn't required, experience in customer service, tech support, inside sales, or back-office support is a plus.
To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.
Position ResponsibilitiesThis position supports customer service for bank customers. This role requires you to interact with hundreds of customers each week across the country to resolve support issues and ensure a best-in-class customer experience. You will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.
Essential Duties
- Handle inbound customer calls in a courteous, timely, and professional manner - including email and live chat
- Listen to customers, understand their needs, and resolve customer issues
- Escalate customer issues to the appropriate staff and managerial for resolution as needed
- Ensure first call resolution through problems solving and effective call handling
- Follow the processes of the Client program and perform all tasks in a courteous and professional manner
- Utilize knowledge base and training to accurately answer customer questions
- Create and maintain customer CRM records with accurate call details
- Accurately document call resolution in appropriate systems
- Strictly follow client process for handling financial issues and inquiries
- Comply with requirements surrounding confidential information and personal information
- Follow all required scripts, policies, and procedures
- Adhere to all attendance and work schedule requirements including all scheduled training
It's about building relationships and turning the knowledge you gain in training into customer wins. MCI provides all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.
Required
- Must be 18 years of age
- High School Diploma or Equivalent
- Minimum of three (3) years in a call center environment
- Minimum of (1) year of experience in a customer service service role
- The ability to multi-task using multiple screens and systems while talking on the phone with customers.
- The ability to type swiftly and accurately 30-45 Words per minute
- The ability to read and speak English, and if applicable, the bilingual language, fluently
- Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications including corporate intranet
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook including Sharepoint)
- Excellent organizational, written, and oral communication skills
- The ability to multi-task across multiple systems and screens while speak to customers.
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Strong team orientation and customer focus with a positive attitude
- Highly reliable with the ability to maintain regular attendance and punctuality
- Aptitude for issue identification and problem solving
- The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
- An aptitude for conflict resolution and problem solving
- The ability to demonstrate good judgement when making decisions surrounding account inquiries, resolution paths, and call handling
- Excellent interpersonal skills and the ability to build relationships with your team and customers
Preferred
- Associates Degree or higher is a plus
- Relevant experience in banking or financial services is a plus
- Experience with data-entry utilizing a computer - proven professional writing and communication abilities to be able to support the customer is a plus
- Bilingual Spanish - Extremely Beneficial
At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
What You Can Expect from MCI:
We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:
- Paid Time Off: Earn PTO and paid holidays to take the time you need.
- Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacationsand sometimes even cars!
- Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
- Retirement Savings: Secure your future with retirement savings programs, where available.
- Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges.
- Life Insurance: Access life insurance options to safeguard your loved ones.
- Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
- Paid Training: Learn new skills while earning a paycheck.
- Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
- Casual Dress Code: Be comfortable while you work.
Compensation & Benefits that Fit Your Life
MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.
If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!
ScheduleWe can offer a wide range of scheduling options for qualified candidates. There are multiple shifts and weekly work variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization.
Hours of Operation
Monday - Friday 8:30 A.M. - 8:00 P.M.
Saturday 10 A.M. - 5:00 P.M.
Sunday 12:00 P.M. - 4:00 P.M.
The hours above are the hours of Operation. The typical week in the life of an agent reflects working four weekdays and one weekend shift, leaving two days off a week.
Physical RequirementsThis job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place
