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Customer Contact Services (CCS) is seeking a Systems Administrator – Cloud Platforms responsible for the administration and operational reliability of the organization’s core infrastructure, cloud services, and system integrations.
This role manages systems across Microsoft 365, hybrid on-premises Active Directory, Azure Active Directory (Entra), AWS, and Azure environments, while maintaining network infrastructure and supporting system integrations across the organization. The Systems Administrator plays a key role in ensuring systems remain secure, stable, and well-maintained while identifying opportunities to improve efficiency through automation.
This role is ideal for a systems administrator with approximately 3–6 years of experience managing Microsoft and cloud-based infrastructure who enjoys maintaining reliable systems, resolving complex technical issues, and improving operational processes.
Duties and Responsibilities:
Infrastructure & Cloud Administration
- Administer and maintain Microsoft 365, hybrid on-premises Active Directory and Azure Active Directory / Entra ID identity services.
- Manage and maintain AWS and Azure cloud environments, including provisioning resources, monitoring systems, and maintaining operational stability.
- Monitor system performance and implement improvements to maintain reliable infrastructure operations.
Systems Integration & Automation
- Develop and maintain API integrations between internal systems and third-party platforms such as CRM, ticketing, and reporting tools.
- Create and maintain scripts using T-SQL, PowerShell, or Python to automate administrative and operational tasks.
Network Infrastructure
- Administer and maintain network infrastructure, including firewalls, VPN connectivity, DNS, and TCP/IP networking.
- Diagnose and resolve complex infrastructure or connectivity issues affecting systems and services.
Security & Operational Reliability
- Implement and maintain security best practices across infrastructure, identity services, and cloud platforms.
- Monitor systems and infrastructure services to ensure operational reliability and stability.
- Participate in the IT on-call rotation to respond to critical system incidents after hours, troubleshoot outages, and restore services within defined response and resolution expectations.
Technical Leadership & Collaboration
- Serve as a technical resource for resolving complex infrastructure issues affecting business systems.
- Maintain documentation for system configurations, integrations, and operational procedures.
- Collaborate with vendors and internal teams on infrastructure improvements and technology initiatives.
Required Skills/Abilities:
- Experience administering Microsoft 365 and Azure Active Directory / Entra ID
- Experience managing or supporting AWS or Azure cloud environments
- Experience managing or supporting Windows and Linux servers
- Experience managing or supporting SQL Databases
- Strong understanding of networking fundamentals, including TCP/IP, DNS, VPNs, and firewalls
- Experience developing scripts using PowerShell or Python
- Familiarity with API integrations
- Familiarity with IT service management or ITIL practices
- Strong troubleshooting and analytical problem-solving skills
- Ability to communicate effectively with both technical teams and internal stakeholders
Benefits:
- Hybrid remote option
- Medical insurance (full-time employees)
- Dental and Vision insurance (full-time employees)
- 401k
- Paid time off
- Life insurance
- Paid company observed Holidays
- Employee events and activities
- Advancement opportunities
About Keyfactor
Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale - and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companiesacross the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!
Title: Associate Cloud Engineer
Location: United States; Remote, EST or CST (hybrid if local to Cleveland, OH or Atlanta, GA)
Experience: Associate
Job Function: Cloud Operations
Employment Type: Full-Time
Industry: Computer and Network Security
About the position
The Associate Cloud Engineer supports the operation and maintenance of the organization's cloud infrastructure by executing defined tasks and following established procedures and security best practices.
This role contributes to day-to-day operational activities, including infrastructure deployment, monitoring, patching, and incident triage, while building hands-on experience in a production cloud environment.
Applicants must reside in the United States. US Citizenship required.
Responsibilities
Infrastructure as Code (IaC)
- Has hands-on exposure to Infrastructure as Code toolsets used to deploy cloud infrastructure
- Works with low-complexity infrastructure code, including writing or enhancing existing definitions
- Seeks guidance from more senior engineers for non-routine work
- All changes are reviewed prior to implementation
Configuration
- Works with service management and configuration tools to support server configuration
- Has exposure to low-complexity configuration code and established configuration patterns
- Non-routine configuration changes require guidance and review from senior team members
Task Automation
- Applies foundational scripting knowledge using tools such as REST APIs, Azure Automation Runbooks, Azure Function Apps, and DevOps pipelines
- Supports low-complexity automation tasks
- All automation work is reviewed before implementation
Networking
- Applies foundational knowledge of general and cloud networking concepts to support a secure hosting environment
- Implements networking changes that have been reviewed and approved
Monitoring & Alerting
- Works with Azure Monitor and related alerting capabilities, including alert rules, action groups, and log analytics
- Supports monitoring configuration changes under guidance
Patch Management
- Participates in patch management activities and routine maintenance efforts
- Troubleshoots common patching issues and escalates complex cases as needed
PKI Knowledge
- Has limited exposure to PKI concepts and the Cloud Engineering role in supporting PKI operations
- Performs routine PKI tasks using documented procedures
- All PKI-related work is reviewed prior to implementation
Product Knowledge
- Has exposure toKeyfactor'shosted products and core functionality
- Deploys and configures products to a baseline level using documented instructions
- Performslow-complexitytroubleshooting with review before changes are applied
Minimum Qualifications, Education, and Skills
- High School Diploma orequivalent experience
- Up to 2 years of related work experience and general knowledge within their functional area
- Working knowledge of Microsoft Azure, including native services and tooling
- Hands-onexperience with Infrastructure as Code (IaC) and configuration management tools
- PowerShell scripting (medium complexity)
- Hands-on experience with Windows systems administration, including Windows Roles & Features and Active Directory
- Problem-solving skills (low to moderate complexity), with the ability to troubleshoot low to moderately complex issues
- Effectivewritten and verbal communication skills with a professional demeanor
- Organizational, time-management, and attention-to-detail skills
- Ability to collaborate effectively within a team environment
- Self-motivated with the ability to complete projectsin a timely manner
- Able to thrive in a fast-paced,deadline drivenenvironment. #LI-NA1
Compensation
Salary will be commensurate with experience.
Culture, Career Opportunities and Benefits
We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.
Here are just some of the initiatives that make our culture special:
- Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
- Comprehensive benefit coverage globally.
- Generous paid parental leave globally.
- Competitive time off globally.
- Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
- DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
- The Keyfactor Alliance Program to support DEIB efforts.
- Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
- Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
- Monthly Talent development and Cross Functional meetings to support professional development.
- Regular All Hands meetings - followed by group gatherings.
Our Core Values
Our core values are extremely important to how we run our business and what we look for in every team member:
Trust is paramount.
We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.
Customers are core.
We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.
Innovation never stops, it only accelerates.
The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.
We deliver with agility.
We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.
United by respect.
Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.
Teams make "it" happen.
Vision and goals are not individually achievable - they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.
Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.
REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor's People team via and/or telephone at to request and arrange for accommodations at any time.
Keyfactor Privacy Notice
Title- Senior Cloud Architect- Team Lead
Location- Dallas, TX/ Boston, MA
We are seeking a highly seasoned Senior Cloud Architect with strong SRE capabilities to design, build, automate, and operate large scale enterprise cloud platforms. The ideal candidate has extensive greenfield build from scratch experience, deep technical expertise in Microsoft Azure and also working knowledge of AWS.
This role blends enterprise cloud architecture, hands on engineering, and SRE operational excellence, ensuring that cloud platforms are highly available, secure, scalable, automated, and resilient.
Required Experience & Skills:
• 15+ years of IT experience with 10–12+ years in cloud architecture, primarily Azure.
• Proven track record of greenfield cloud builds (landing zones, identity, automation, monitoring, operations).
• Deep expertise in:
o Azure: VNETs, VMSS, AVD, PrivateLink, Azure Firewall, App Services, Functions, Storage, Monitor, Log Analytics, Key Vault, Policy.
o AWS : EC2, S3, IAM, VPC, RDS, Lambda, CloudFormation, CloudWatch.
o Hybrid networking: ExpressRoute, VPN, TGW, DNS, segmentation.
o IaC: Terraform, Bicep, ARM, CloudFormation.
o SRE stack: monitoring, tracing, dashboards, error budgets, SLIs/SLOs, incident management.
Preferred Qualifications
• Microsoft Certified: Azure Solutions Architect Expert
• AWS Solutions Architect Professional
• Kubernetes (CKA/CKAD) preferred
• Strong scripting (Python, PowerShell, Bash)
• Experience in consulting/MSP environments a plus
• ITIL, DevOps, or SRE related certifications preferred
Associate Account Executive | AI & Cloud Infrastructure Sales
Core 4 Solutions | Eden Prairie, MN | On-site
Build a career selling the infrastructure that powers AI, cloud computing, and modern data centers.
Core 4 Solutions is growing rapidly and we’re looking for motivated individuals who want to build a career in enterprise technology sales. Our team works in one of the fastest-growing areas of technology, helping organizations deploy the infrastructure that powers cloud computing, artificial intelligence, high-performance computing, and modern data centers.
You do not need to meet every qualification listed to apply. If you are interested in the role and think you could succeed, we encourage you to apply.
Early on, much of the role will involve working inbound leads, qualifying opportunities, and learning the technology and sales process. Training and ramp time are expected, and we invest heavily in helping new team members build the knowledge and skills needed to succeed.
New team members receive structured onboarding and mentorship from experienced sales leaders while learning both the business and technical side of enterprise infrastructure sales.
Successful team members grow into Account Executive roles over time.
• Respond to and qualify inbound leads from customers interested in enterprise IT infrastructure and cloud environments
• Conduct outbound prospecting to identify and engage potential customers
• Utilize sales tools and CRM platforms to track leads and help build a strong sales pipeline
• Conduct outreach through phone, email, and other channels to set qualified meetings
• Work alongside senior sales executives to qualify opportunities and support active deals
• Learn to assess customer needs and position Core 4’s solutions across servers, GPUs, storage, networking, and cloud infrastructure
• Manage and track outreach efforts to ensure follow-ups and next steps are executed efficiently
• Attend industry conferences and networking events when applicable
• Participate in ongoing training to strengthen sales techniques and industry knowledge
• Strong communication and interpersonal skills
• Willingness to work from our office in Eden Prairie, MN
• A motivated, self-directed mindset and desire to achieve goals
• Interest in learning the technology behind modern cloud, AI, and data center infrastructure
• Ability to stay organized while managing a high volume of leads and follow-ups
• Comfort initiating conversations with new prospects and qualifying opportunities
• Willingness to work in a salary + commission compensation structure
• Willingness to travel occasionally for industry conferences and events
• A desire to learn, grow, and advance within a fast-paced sales organization
Previous experience in sales, business development, recruiting, hospitality, athletics, or other customer-facing roles can be helpful, but is not required.
Our sales team works hard, moves quickly, and supports each other. We take the work seriously but keep the environment collaborative and informal. People here tend to be curious, competitive, and willing to roll up their sleeves to figure things out together.
If you enjoy being around teammates who celebrate wins, learn from losses, and push each other to improve, you’ll fit right in.
This role provides hands-on mentorship from experienced sales professionals and exposure to complex enterprise technology deals across cloud infrastructure, data center hardware, and emerging AI workloads. Many successful enterprise sales professionals start their careers in roles like this and grow into Account Executive positions.
This role offers a base salary plus commission structure.
Base salary: $50,000 – $60,000 depending on experience
Expected On-Target Earnings (OTE):
• Year 1: $65,000 – $75,000
• Year 2: ~$90,000
• Year 3: $110,000+
Top performers can exceed these ranges as they ramp and take on larger opportunities.
If you're excited about the opportunity and believe you could succeed in this role, we encourage you to apply.
Job Title: Salesforce Service Cloud Architect
Location: Parsippany, NJ
Interview: Video Interview
Description:
Define end-to-end Salesforce Service Cloud architecture, ensuring alignment with business goals and enterprise standards
Design scalable and modular solutions across Case Management, Omni-Channel, Knowledge Base, Live Agent, CTI, and Email-to-Case
Lead the design of data models, security models, and sharing architectures
Develop integration strategies using REST/SOAP APIs, Platform Events, and middleware tools like MuleSoft, Informatica, or Dell Boomi
Evaluate and recommend AppExchange products and third-party tools as part of the solution landscape
Create solution blueprints, sequence diagrams, and architecture documentation for development teams
Technical Leadership
Serve as the technical authority for Salesforce implementations, providing direction to developers, administrators, and functional consultants
Enforce governance standards, design patterns, and best practices across all Salesforce projects
Perform code reviews, solution assessments, and ensure compliance with Salesforce platform limits and security standards
Mentor development teams and guide them on Apex, LWC, Integration, and Performance Optimization
Stakeholder & Delivery Management
Collaborate with business analysts, project managers, and client stakeholders to translate requirements into robust technical designs
Participate in solution estimation, RFP responses, and pre-sales activities, providing architectural recommendations and effort sizing
Work with cross-functional teams (Infrastructure, Security, Data, and Integration) to ensure seamless end-to-end solution delivery
Support release planning, DevOps strategy, and CI/CD pipelines for Salesforce environments
Governance & Quality
Ensure compliance with Salesforce best practices, governor limits, and data security policies
Establish and maintain architecture governance frameworks, technical documentation, and design repositories
Lead performance reviews, scalability assessments, and security audits of Salesforce solutions
Basic Qualifications:
Minimum 10+ years of experience of Deep expertise in Apex, Lightning Web Components (LWC), SOQL/SOSL, REST/SOAP APIs
Minimum 8+ years of experience Strong understanding of Salesforce data model, security, and integration architecture
Minimum 10+ years of experience Hands-on experience designing and implementing Service Cloud, including Omni-Channel, CTI, Knowledge, and Case Management
Proven track record of leading large-scale enterprise implementations
Familiarity with DevOps tools (Copado, Jenkins, Git, Gearset) and CI/CD automation
Experience in Agile delivery frameworks and global delivery models
Excellent communication, presentation, and stakeholder management skills
Preferred Qualifications
Salesforce Certified Technical Architect (CTA) or actively pursuing CTA
Knowledge of Field Service Lightning (FSL), Einstein Bots, or Salesforce Industries (Vlocity)
Experience integrating Salesforce with legacy or cloud-based systems (AWS, Azure, SAP, etc.)
Familiarity with Agile at Scale (SAFe, LeSS) and multi-cloud Salesforce implementations
Personal Attributes
Strategic thinker with a strong problem-solving and analytical mindset
Excellent leadership and team collaboration abilities
High attention to detail and commitment to quality
Ability to manage multiple priorities and communicate effectively with both technical and business audiences
Salesforce Certifications (Mandatory):
Application Architect or System Architect
Platform Developer I & II
Service Cloud Consultant
This role ensures that brand strategies are translated into flawless technical execution across Email, Web, and SMS channels.
Simultaneously, this role separates "care" from "promotion" by owning the specialized CRM stack required to support patients on therapy.
The lead ensures that Case Managers have functional, compliant systems and that adherence communications are delivered reliably and securely.
Additionally, this role owns the "NA Preference Center" operations, ensuring consent and privacy rules are enforced globally across all marketing touchpoints.
Responsibilities & Technical Competencies: Manage and optimize the marketing technology stack, specifically Salesforce Marketing Cloud (SFMC), Google Analytics, and Brand CMS platforms.
Act as the product owner for the Patient Services CRM (e.g., Salesforce Health Cloud), managing case management workflows, fields, and page layouts.
Oversee the technical operations of brand websites, ensuring agreed SLA uptime and fast load speeds.
Ensure the CRM and telephony integrations are available and performant for the Hub team every day.
Monitor data flows between websites, SFMC, and data systems to maintain a 360-degree view of the HCP/Patient.
Take responsibility for the hands-on building, QA, and deployment of email, SMS, and digital campaigns derived from brand briefs.
Manage the technical execution of non-promotional/transactional messages (e.g., "Refill Reminders") while maintaining a strict firewall to separate "Marketing" and "Patient Support" audiences.
Manage the operational calendar to ensure all campaigns go live on time, executing rigorous testing to prevent deployment errors.
Oversee technical operations with Hub vendors to ensure their data feeds ingest into internal systems correctly and timely.
Lead the technical onboarding of new Hub vendors or program partners.
Manage Google Analytics (GA4) implementation and tag management to ensure all digital traffic is accurately tracked.
Automate delivery and engagement reports to feed into broader omnichannel dashboards.
Own the operations of the Preference Center, ensuring global unsubscribes and opt-ins are synced across all channels immediately.
Enforce OneTrust cookie consent rules and privacy mandates across all web properties and outbound channels.
Strictly manage access controls to ensure Patient Health Information (PHI) is only accessible to authorized personnel.
Maintain system logs and documentation to ensure the Patient Services stack is ready for internal or external compliance audits at all times.
Competencies Outcome Ownership: Takes accountability for results and steps up to address difficult issues.
Owns the "last mile" of marketing and the resolution of critical patient service incidents without needing escalation.
Execute with Precision: Focuses on quality and accuracy, recognizing that marketing operations is a "zero-error" environment where mistakes carry reputational risk.
We Trust Each Other: Builds relationships based on transparency and open communication, operating with absolute integrity to protect sensitive Patient Health Information (PHI).
Think Big & Drive for Success: Innovates to drive faster time-to-market and proactively identifies system improvements to reduce "time to therapy" for the patient.
Reinvent Ipsen to serve patients by anticipating challenges and focusing on the patient journey.
Knowledge & Experience Knowledge & Experience (Essential): Proven experience in Patient Services Operations or Case Management systems (Hub Services).
Deep technical expertise in Salesforce Marketing Cloud (SFMC) including Journey Builder and Email Studio.
Strong technical background in Salesforce Health Cloud or similar Patient CRM platforms.
Deep understanding of HIPAA and PHI data handling requirements.
Proven experience in Website Operations and Google Analytics (GA4) tagging/implementation.
Experience managing Preference Centers and privacy compliance tools (e.g., OneTrust).
Experience managing data integrations with external Hub vendors/specialty pharmacies.
Knowledge & Experience (Preferred): Experience within the Pharmaceutical or Life Sciences industry (HCP marketing rules).
Knowledge of integrations across the Marketing ecosystem and experience configuring transactional communication journey.
Bachelor's degree (or equivalent) with 8+ years of relevant experience.
Work Location: Open to Chicago or Tempe
Work Model: Hybrid - onsite 3 days per week
Duration: 8 Months with possibility of extension
Project Overview / Contractor's Role:
We are looking for a skilled full stack cloud engineer with deep experience in AWS, serverless computing, Data ETL pipelines, and relational databases.
Experience Level: Senior - Level 3
Qualifications (must haves):
> 5 years of experience working on distributed architecture in AWS or another cloud provider
> 5+ years experience in typescript is required while Golang experience is a bonus
> Comfortable working in existing systems and integrating across systems such as between on premises services and the cloud
> Experience with Terraform or another IaC language is preferred and this person should feel comfortable working in CI/CD pipelines and with infrastructure
> 2+ years experience in an enterprise organization
Preferred Qualifications:
* Go lang experience
* Experience working on financial application
* Experience working with data visualization applications
Required Technical Skills:
* Typescript
* Cloud architecture
* Microservice architecture
* Serverless computing
* Relational database
* ETL pipelines
Tasks & Responsibilities:
* End to end ownership of the application (typescript/sql) and infrastructure code (terraform).
* Attending all design and product meetings and providing technical insight into implementation.
* Navigating an enterprise organization that requires collaboration across many teams.
Role: EPM Cloud Solution Architect
Location: Remote
Job Description:
We are looking for an experienced Oracle EPM Cloud Solution Architect with strong techno-functional expertise to lead end-to-end EPM implementations. The candidate should have hands-on experience with EPBCS, PCMCS, FCCS, and ARCCS and be capable of designing scalable solutions based on business requirements.
Responsibilities:
- Design and implement Oracle EPM Cloud solutions across modules such as EPBCS, PCMCS, FCCS, and ARCCS.
- Lead requirement gathering and solution workshops with business stakeholders.
- Provide techno-functional guidance throughout the project lifecycle.
- Translate business needs into technical EPM solutions.
- Lead the end-to-end solution architecture and delivery of EPM projects.
Required Skills:
- Strong experience with Oracle EPM Cloud modules (EPBCS, PCMCS, FCCS, ARCCS).
- Experience working as a Solution Architect in EPM implementations.
- Good understanding of financial planning, consolidation, and reconciliation processes.
- Ability to lead workshops and collaborate with business and technical teams.
Role: Salesforce Sales cloud technical consultant
Location: Boston, MA
Hire Type: Full Time
Must Have Technical/Functional Skills
• Sales cloud certification mandatory
• Banking and financial services experience is required
• Seasoned technical consultant with expertise in sales cloud and implementation experience
• Experience in salesforce org merge, integration and data quality/migration design
• Experience in designing and developing software components and having a very strong Service Oriented Architecture and integration background.
• integration experience, including between different business systems as well as working with integration tools.
• Understanding programming using Salesforce SFDC, , Java, JavaScript, and XML and their use in the development of CRM solutions.
• Strong experience with configuration of sales cloud
• Ability to define the system landscape, to identify gaps between current and desired end-states, and deliver a CRM solution.
• Strong knowledge in data migration and integration
Roles & Responsibilities
• Lead dev and support teams
• Leading sales cloud landscape and projects, creating product roadmap and implementation strategy
• Guiding teams with implementation, devops and integration best practices
• Hands on work on the existing salesforce implementation
• Co-ordinate with business and IT stakeholders for support
• Onsite-offshore co-ordination
• Report regular progress on projects
• Regular connect and workshops with business leaders and IT execs
Job Description Summary
We are seeking a highly skilled and experienced Senior Data Engineer to join our dynamic team. In this role, you will be instrumental in designing, building, and maintaining robust and scalable data pipelines and solutions within the Microsoft Azure ecosystem. You will be responsible for developing and optimizing ETL/ELT processes, ensuring data quality, and enabling efficient data access for analytics and business intelligence. We are looking for a hands-on engineer who thrives in a fast-paced environment and is passionate about leveraging cutting-edge technologies
Key Responsibilities:
Design, develop, and maintain cloud-based data pipelines and ETL/ELT workflows.
Build and optimize data architectures to support structured and unstructured data processing.
Collaborate with data analysts, data scientists, and business stakeholders to understand data needs.
Implement data quality, security, and governance best practices.
Monitor and troubleshoot data workflows to ensure high availability and performance.
Optimize database and data storage solutions for performance and cost efficiency.
Contribute to cloud adoption, migration, and modernization initiatives.
Mandatory Skills:
Strong expertise with Azure cloud platform.
Strong experience in Databricks
Azure Data Factory proficiency required; building datasets, data flows, and pipelines in ADF (not just maintaining something already built)
Hands-on experience with ETL/ELT tools and frameworks.
Proficiency in SQL, Python, and data modeling.
Knowledge of CI/CD pipelines and infrastructure-as-code tools.
Understanding of data governance, security, and compliance.
Preferred Skills:
Exposure to API integration and microservices architecture.
Strong analytical and problem-solving skills.
Azure cloud certifications and/or past experience
AKS (Azure Kubernetes Service) experience, and ETL related to applications containerized & deployed on AKS (or EKS)
