Alibaba Cloud Jobs in Usa

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Gemini Enterprise SME
✦ New
Salary not disclosed
Atlanta, GA 1 day ago

Role : Gemini Enterprise SME

Location: Remote

Position Type : Contract


Role Summary

  • Seeking a Gemini Enterprise Experience Engineer to design, build, and operationalize enterprise‑grade Gemini‑powered solutions on Cloud Platform (GCP).
  • This role focuses on Gemini APIs, Vertex AI, and agentic AI frameworks to deliver secure, scalable, and production‑ready AI experiences for enterprise users.


Key Responsibilities

  • Design and implement Gemini Enterprise solutions using Gemini APIs and Vertex AI
  • Build and deploy agentic AI workflows using Agent Builder, ADK, and LangGraph‑style orchestration [Manideep M...prise 3-10 | PDF], [Clo...iew_Jerome | PowerPoint]
  • Integrate Gemini with enterprise data sources, APIs, and business systems
  • Productionize AI experiences on GCP with strong focus on security, governance, and observability
  • Collaborate with engineering and customer teams to translate business needs into scalable AI experiences


Required Skills

  • Hands‑on experience with Gemini Enterprise / Gemini APIs
  • Strong experience with GCP, especially Vertex AI
  • Proficiency in Python and API‑based AI integration
  • Experience building enterprise‑grade GenAI applications


Nice to Have

  • Experience with Agent Builder, Agent Development Kit (ADK), or Agent Engine
  • Familiarity with RAG patterns, structured outputs, and tool‑calling
  • Experience with secure or privacy‑sensitive enterprise data
  • Exposure to CI/CD and cloud‑native deployment on GCP


Experience

  • 5+ years in cloud, AI/ML, or platform engineering
  • Prior experience delivering enterprise AI solutions on Cloud preferred



Best Regards,

Bismillah Arzoo (AB)

Not Specified
Sales Executive
✦ New
Salary not disclosed
Pleasanton, CA 1 day ago

Technical Sales Account Manager (AI / Technology Accounts)

Experience: 5–10+ years

Industry: AI / Cloud / Enterprise Technology


About the Role


We are looking for a Technical Sales Account Manager with strong experience working with leading AI and technology-driven organizations such as Google, Slalom, Mphasis, Glean.AI or similar firms.


This role is ideal for someone who can blend technical expertise with strategic account management, helping grow and expand existing client relationships while identifying new opportunities within key accounts.


Key Responsibilities


Account Mining & Growth

Identify and develop opportunities within existing accounts

Drive revenue growth through upselling and cross-selling AI/technology solutions

Build long-term strategic account plans


Client Relationship Management

Establish and nurture relationships with key stakeholders and decision-makers

Act as a trusted advisor to clients by understanding their business and technical needs


Technical Sales Engagement

Work closely with engineering and product teams to deliver tailored solutions

Translate complex technical concepts (AI/ML, cloud, data platforms) into business value

Support solutioning, proposals, and client presentations


Collaboration

Partner with internal teams (delivery, pre-sales, product) to ensure successful execution

Coordinate across cross-functional teams to drive customer success


Required Qualifications

5+ years of experience in technical sales, account management, or client partner roles

Proven experience working with AI/ML, cloud, or data-driven solutions

Background with companies such as Google, Slalom, Infosys, Accenture, or similar consulting/tech firms


Strong understanding of:

AI/ML concepts

Cloud platforms (GCP, AWS, Azure)

Enterprise software solutions


Key Skills

Strong account mining and expansion skills

Excellent communication and stakeholder management

Ability to bridge business and technical conversations

Strategic thinking with a growth mindset

Highly client-focused and relationship-driven


Preferred Qualifications


Experience selling or supporting AI-driven solutions or platforms

Prior experience managing enterprise or Fortune 500 accounts

Technical background (Engineering, Computer Science, or related field)


What We’re Looking For

A technical-savvy sales professional who can engage deeply with engineering and business teams

Someone who thrives on building relationships and growing accounts

A proactive individual who can identify opportunities and drive them to closure

Not Specified
Support Engineer
Salary not disclosed
Bothell, WA 2 days ago

Job Title: Support Engineer

Location: Seattle, WA / Bothell, WA (On-site)

Job Type: Full-time

About Us:

Cinnamon is a forward-thinking healthcare technology company focused on empowering patient advocates through innovative solutions. By automating critical processes, we help healthcare organizations secure financial assistance for their patients efficiently and securely. Our mission is to improve healthcare accessibility while maintaining the highest standards of data integrity, compliance, and customer trust.

Role Summary:

We are seeking a skilled Support Engineer to lead technical support efforts for healthcare customers and internal Cinnamon users. This role partners closely with engineering, product, implementation, clinical operations, and security teams to resolve complex issues, improve system reliability, and deliver a high-quality user experience across the platform. You will handle escalations, guide support processes, and contribute to a strong operational and security posture. The ideal candidate excels at cross-functional troubleshooting, clear communication, and customer empathy.

Key Responsibilities:

  • Own customer support issues end to end and ensure timely, accurate resolutions
  • Support customer onboarding by validating configuration, reviewing workflows, and preparing customers for go-live
  • Deliver advanced training and create materials that help clinical and administrative teams adopt the platform effectively
  • Serve as the escalation point for Jira Service queues and guide triage and prioritization
  • Provide advanced support to internal users across authentication, access, feature flagging, analytics, logging, VPN, GitHub, password management, and productivity tools
  • Investigate and resolve issues across GCP services, , Auth0 flows, LaunchDarkly configuration, Mixpanel events, NordLayer access, GitHub permissions, 1Password access, and related systems
  • Maintain and improve documentation in Confluence, including workflow diagrams, runbooks, SOPs, and troubleshooting guides created in Lucidchart
  • Perform proactive system monitoring using GCP logs, , uptime indicators, and automated alerts to detect and address issues early
  • Reproduce issues, validate fixes, analyze root causes, and collaborate with engineering to improve reliability and data integrity
  • Ensure support follows HIPAA-aligned privacy, security, and data handling requirements
  • Surface findings from Intruder and SecurityScorecard and track remediation with security and engineering teams
  • Identify recurring patterns in support tickets, propose workflow and product improvements, and contribute insights to roadmap discussions
  • Mentor junior support engineers and help develop team best practices
  • Participate in incident response efforts for issues affecting multiple customers or systems

Required Qualifications:

  • 4-6 years of experience providing technical support in a SaaS, healthcare, or cloud-based environment
  • Proven experience supporting healthcare customers or healthcare data workflows
  • Experience owning escalations and complex troubleshooting efforts in coordination with engineering or product teams
  • Proficiency with Jira Service Management for issue triage and workflows analysis
  • Experience supporting enterprise SaaS platforms for authentication, identity management, analytics, logging, VPN access, and secure productivity operations
  • Hands-on experience with Google Cloud Platform logs, error reports, service metrics, or interactions with Cloud Run and Cloud Functions
  • Strong understanding of QA processes, root cause analysis, and cross-environment troubleshooting
  • Excellent communication skills with the ability to explain technical issues to non-technical healthcare users
  • Strong documentation skills maintaining shared knowledge bases or support playbooks
  • Comfort handling workloads involving sensitive healthcare information and security-related tasks

Preferred Qualifications:

  • Scripting or automation experience in Python, Bash, or PowerShell
  • Familiarity with HL7, X12, FHIR, or common healthcare data exchange patterns
  • Experience supporting customers during EHR integrations or workflow onboarding
  • Experience with remote support tools such as TeamViewer or AnyDesk
  • Experience building documentation or diagrams in Confluence and Lucidchart
  • Exposure to security monitoring tools or vulnerability management processes
  • Prior mentorship or leadership experience in a support environment

What We Offer:

  • A competitive salary and stock options grant
  • Holiday schedule according to your country of residence and PTO
  • An innovative and high-paced work environment with a flat management hierarchy
  • Opportunities for professional growth and advancement in a rapidly scaling company

How to Apply:

Send your resume and a cover letter detailing your relevant experience and interest in the position to We look forward to reviewing your application and exploring how you can help us advance healthcare through innovation and technology!

Join us in transforming healthcare through innovative technology!

Not Specified
AWS Developer
Salary not disclosed
Boston, MA 2 days ago

Job Title: Cloud Developer

Location: Boston, MA

Only for W2


Job Overview:

We are looking for an experienced AWS Cloud Developer to build and manage cloud-based analytics and dashboards for device and fleet data. The role involves Athena, and AWS visualization tools to create reliable datasets, optimized queries, and operational dashboards.

Key Skills Required:

  • 4+ years of AWS cloud development experience
  • Strong SQL and Amazon Athena experience
  • Hands-on with Amazon S3 analytics workflows
  • Experience with QuickSight or CloudWatch dashboards
  • TypeScript development experience
  • Knowledge of Git, CI/CD, and SDLC practices
Not Specified
Senior Software Systems Engineer
🏢 Boeing
Salary not disclosed
Berkeley, MO 4 days ago

Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Boeing Defense, Space & Security (BDS) is seeking a Senior Software Systems Engineer to join our team in one of the listed locations.

We are seeking Systems Engineers with Demonstrated ability to apply systems engineering principles in modern software environments, with strong understanding of DevSecOps pipelines, CI/CD practices, and cloud-native architectures. Candidates should be comfortable working across disciplines to integrate hardware, software, and mission systems in secure environments, collaborating closely with developers and test engineers to validate end-to-end functionality. Experience with containerized applications, automated build and test processes, and infrastructure as code is essential to ensuring system performance, security, and mission assurance. The integration and test team will lead system-level integration, verification, and acceptance test activities to ensure software systems meet performance, reliability, and interoperability requirements in an operational environment.

Position Responsibilities

  • Review, develop, document, and maintain system requirements and traceability across the lifecycle.
  • Define test strategies, plans, procedures, and acceptance criteria for component, integration, and system-level testing.
  • Design and execute verification & validation activities (functional, interface, performance, reliability, regression).
  • Analyze test results, perform root cause analyses, and recommend corrective actions.
  • Collaborate across engineering disciplines, working closely with software developers, system architects, and test engineers to validate end-to-end functionality and mission effectiveness.
  • Lead integration of hardware, software, and mission systems in secure DoD environments, ensuring interoperability, performance, and mission assurance.
  • Apply modern DevSecOps practices—including CI/CD pipelines, automated testing, containerized deployments, and infrastructure as code—to streamline integration and test activities.
  • Stand up, configure, and maintain secure test environments leveraging cloud-native and virtualized resources (e.g., AWS GovCloud, Azure Government, or on-premise equivalents).
  • Use model-based systems engineering (MBSE) and requirements management tools to support design, analysis, and traceability.
  • Contribute to risk, issue, and opportunity management; assess and report technical readiness and critical path impacts.
  • Drive continuous improvement of integration and test processes, incorporating automation, metrics, and lessons learned to increase efficiency and reliability.
  • Document integration results and test findings for design reviews, readiness assessments, and formal customer deliverables.
  • Mentor junior engineers; at higher levels, provide technical leadership across projects and broader mentoring responsibilities.

Travel may be required up to 20% of the time; Domestically depending on business needs.

This position requires an active U.S. Top Secret Security Clearance (U.S. Citizenship Required). (A U.S. Security Clearance that has been active in the past 24 months is considered active)

Basic Qualifications (Required Skills/Experience)

  • Bachelor of Science degree from an accredited course of study in engineering, engineering technology (includes manufacturing engineering technology), chemistry, physics, mathematics, data science, or computer science
  • 14+ years related work experience or an equivalent combination of technical education and experience
  • Strong systems thinking, analytical and problem-solving skills
  • Practical experience with requirements decomposition, requirements tracing and configuration management.
  • Experience writing test plans and procedures and executing system-level integration and verification.
  • Familiar with standard engineering tools such as requirements management (DOORS or similar), MBSE (MSOSA/Cameo or similar), test management, and common collaboration tools (Jira, Confluence, Git).
  • Proficient with one or more scripting or programming languages (e.g., Python, Bash, Matlab) for test automation and data analysis.

Preferred Qualifications (Desired Skills/Experience)

  • Advanced degree (MS/PhD) in Systems Engineering or related field.
  • Experience with mission systems, avionics, command & control architectures, embedded systems, sensor systems, or related defense/space programs.
  • Prior work on software-in-the-loop, hardware-in-the-loop, flight test, or distributed system integration.
  • Knowledge of certification and compliance frameworks relevant to the program (FAA, DoD, NASA, etc.).
  • Experience with cloud, container, and CI/CD test infrastructure (Docker/Kubernetes, AWS).
  • Experience with performance and reliability testing, and statistical test methods (DOE).

Conflict of Interest

Successful candidates for this job must satisfy the Company’s Conflict of Interest (COI) assessment process.

Drug Free Workplace

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Employee Referral

Referral to this job is eligible for bonus to qualifying candidates.

Total Rewards

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

The Boeing 401(k) helps you save for your future, with contributions from Boeing that can help you grow your retirement savings. Our best-in-class retirement benefit features:

  • Best in class 401(k) plan: we'll match your contributions dollar for dollar, up to 10% of eligible pay with Immediate 100% vesting
  • Student Loan Match: The Boeing 401(k) Student Loan Match allows eligible enrolled U.S. employees to have their qualified student loan debt payments counted, along with any match-eligible contributions they make, for purposes of determining the Company Match to employees' Boeing 401(k) accounts.

Pay is based upon candidate experience and qualifications, as well as market and business considerations. Summary pay range: $164,900 – $223,100


Applications for this position will be accepted until Mar. 25, 2026


Export Control Requirements:

This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.

Export Control Details:

US based job, US Person required

Education

Bachelor's Degree or Equivalent Required

Relocation

This position offers relocation based on candidate eligibility.

Security Clearance

This position requires an active U.S. Top Secret Security Clearance (U.S. Citizenship Required). (A U.S. Security Clearance that has been active in the past 24 months is considered active)

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Shift

This position is for 1st shift


Equal Opportunity Employer:

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

Not Specified
IT Operations Manager
Salary not disclosed
Fremont 2 days ago
FTE IT Operations Manager Must live within 2 hours of Cincinnati, OH 1 day/week onsite Must have previous IT Healthcare leadership experience Main responsibilities.

IT Business Continuity: Advance IT business continuity planning and disaster recovery efforts.

Strong Preference for someone with experience leading strategy for CMDB in ServiceNow.

Strong knowledge of ServiceNow CMDB.

Finance and Budget: Lead IT budget management including budget creation, operational and capital tracking, invoice posting, invoice coding, weekly and monthly reporting, etc.

Cloud Financial Operations: Lead cloud financial operations strategy and provide oversight of monitoring cloud spend.

Process and Policy Management: Develop and maintain department policies, processes and standard operating procedures.

Provide internal training to department and impacted end users.

Vendor and Contract Management: Lead vendor management and software license and IT access management program.

Change Control: Lead of IT Change Advisory Board.

Audit Management: Participate in internal and external audits; oversee and coordinate responses to audit requests.

Value Strategy: Monitor compliance with IT performance management.

Prepare reports of department activities, tasks, and monitor operational metrics including compliance with policies, regulations, and customer requirements and service level agreements.

Coordinate department LEM reporting.

IT Survey Coordination: Leads survey coordination and facilitation (Epic, Chime, AHA, etc.) Stay up to date on evolving threats, technologies, and solutions.

Collaborate with other departments to ensure IT strategy aligns to business goals.

Escalate and resolve issues in a timely manner.

Identify and manage operational risk.
Not Specified
Sr. Generative AI Developer
Salary not disclosed
Dallas 2 days ago
Sr.

Generative AI Developer Location: Dallas TX/ Tampa FL/New Jersey
- Hybrid Fulltime/FTE Salary: Market Client: Bank Role Overview We are seeking an experienced Senior Generative AI Developer to design and implement cutting-edge AI solutions leveraging Retrieval-Augmented Generation (RAG) techniques.

The ideal candidate will have strong expertise in Python programming, FastAPI, and cloud platforms (AWS, Azure, or GCP).

This role requires a deep understanding of system architecture design, scalable APIs, and end-to-end AI solution development.

Key Responsibilities Architect and develop Generative AI applications using RAG frameworks for enterprise-scale solutions.

Design and implement robust system architectures for AI-driven platforms ensuring scalability, security, and performance.

Build and optimize APIs using FastAPI for seamless integration with AI models and data pipelines.

Collaborate with cross-functional teams to integrate AI solutions into existing systems and workflows.

Implement data ingestion, preprocessing, and retrieval mechanisms for large-scale knowledge bases.

Ensure compliance with best practices for cloud deployment (AWS, Azure, or GCP).

Conduct performance tuning and optimization of AI models and APIs.

Stay updated with the latest advancements in Generative AI, LLMs, and RAG methodologies.

Required Skills & Qualifications 8+ years of professional experience in software development and system design.

Strong proficiency in Python and experience with FastAPI for API development.

Hands-on experience with Generative AI frameworks and RAG architectures.

Solid understanding of system and architecture design principles for distributed applications.

Experience deploying solutions on any major cloud platform (AWS, Azure, GCP).

Familiarity with vector databases, embedding models, and retrieval pipelines.

Strong problem-solving skills and ability to work in a fast-paced environment.

Preferred Qualifications Experience with LLM fine-tuning, prompt engineering, and model evaluation.

Knowledge of containerization (Docker) and orchestration (Kubernetes).

Exposure to CI/CD pipelines and DevOps practices.

Email:
Not Specified
Sr. SharePoint Architect (Future Opportunity)
Salary not disclosed
Arlington, VA 4 days ago
About Us

AGE Solutions is a premier technology and professional services company, providing in-depth consulting, advanced technology solutions, and essential services throughout the U.S. government, defense, and intelligence sectors. Prioritizing innovation and client-focused solutions, we assist major agencies in addressing intricate issues and ensuring a more secure future.

The Senior SharePoint Architect serves as the lead technical authority responsible for the planning, architecture, engineering, and modernization of DISA J6's SharePoint and Dynamics CRM platforms. This role supports both Platform Services and Operations and Maintenance Service Delivery, ensuring solutions are secure, scalable, and aligned to DISA's enterprise technology roadmap and cloud transition goals. The Sr. SharePoint Architect designs architecture to include the software, hardware, and communications to support the total requirements as well as provide for present and future cross-functional requirements and interfaces. Identifies, assesses, and presents options for meeting the functional and technical requirements including hardware and software updates or upgrades. Responsible for developing high level system design diagrams. Ensures these systems are compatible and in compliance with the standards for open systems architectures, the Open Systems Interconnection (OSI) and International Standards Organization (ISO) reference models, and profiles of standards - such as Institute of Electrical and Electronic Engineers (IEEE) Open Systems Environment (OSE) reference model - as they apply to the implementation and specification of Information Management (IM) solution of the application platform, across the application program interface (API), and the external environment/software application. Ensures that the common operating environment is compliant. Evaluates analytically and systematically problems of workflows, organization and planning and develops appropriate corrective action.


This is an onsite position located within the National Capital Region. Individuals must reside within a commutable distance in order to work onsite full time.


Responsibilities Include:


Architecture, Design, and Integration



  • Design, maintain, and evolve SharePoint and CRM architectures for both on-prem and cloud environments (DOD365-J).
  • Develop and manage technical roadmaps aligned with J6's enterprise architecture.
  • Serve as the lead integrator for enterprise-level planning, stability, and infrastructure design.
  • Recommend, evaluate, and implement tools and technologies for system performance optimization.
  • Lead migration planning for SharePoint and Dynamics CRM modernization into O365 environments.

Engineering and Operations



  • Provide Tier 3/4 engineering and Tier 2/3 operational support for SPO and Dynamics CRM.
  • Maintain versioning, backups, and high availability of mission-critical systems.
  • Design and maintain automated deployment pipelines across NIPR and SIPR environments.
  • Coordinate and perform system monitoring, patching, and capacity management.
  • Support certification and accreditation (C&A) and ATO processes through RMF compliance.

Technical Leadership and Innovation



  • Lead modernization from deprecated SharePoint features (InfoPath, classic workflows) to Power Platform-based solutions.
  • Support Power Platform (Power Apps, Power Automate, Power BI, Power Pages) and Dataverse integrations.
  • Provide expertise for integration testing, performance monitoring, and system resiliency.
  • Produce architecture documentation, design diagrams, and governance records.
  • Conduct demonstrations and training for government staff and administrators.

Required Skills, Qualifications and Experience:



  • Education/Experience: BA/BS in Information Systems, Computer Science, or related technical field.
  • Citizenship and Clearance:

    • US Citizenship is required.
    • Must have and maintain a current DoD Secret clearance.


  • Experience: Minimum 10 years of experience in SharePoint and Microsoft technology architecture, development, and operations within DoD or enterprise environments.
  • Ability to manage competing priorities in a fast-paced, mission-critical environment.
  • Supervise and mentor technical teams across SharePoint, CRM, and cloud migration efforts.
  • Coordinate collaboration between architecture, engineering, and operations staff.

Preferred Qualifications:



  • Microsoft Certified: SharePoint Administrator (MS-301), Microsoft Certified: Power Platform Solution Architect Expert, Microsoft Certified: Azure Solutions Architect Expert (AZ-305), or other relevant SharePoint Architect certification
  • IAM III certification preferred: CASP+, CISSP, CISM, or other 8140 IAM certification.

Compensation: $130,000 - $165,000


This position is part of a pipeline for a future opportunity supporting a DoD customer. Employment is contingent upon contract award and government customer approval. AGE Solutions is actively engaging talent ahead of award and encourages both current incumbents and new candidates to express interest.

At AGE Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person, professionally, financially, and personally.



  • 26 Days Paid Leave: Includes vacation, sick, personal time, and holidays. You choose how to use it.
  • Performance Bonuses: Performance bonuses are awarded based on individual contributions and company-wide results, aligning recognition with impact.
  • 401(k) with Match: We match 3% of your contributions with immediate vesting.
  • Financial Protection: Company-paid life insurance up to $300K and options for additional coverage for you and your dependents.
  • Health Benefits: Multiple medical plans, dental, vision, FSA and HSA options to fit your needs.
  • Parental Leave: 15 days of fully paid leave for new parents, because family matters.
  • Military Differential Pay: We bridge the gap for employees on active duty, so they don't take a financial hit while serving.
  • Professional Growth: Paid training and certifications, tuition reimbursement, and the tools and tech to get the job done right.
  • Shared Success: In the event of a company sale, our CEO has committed to returning 80% of net proceeds to employees. This ensures our team shares in the long term value they help create.

At AGE, you'll do work that matters, supported by a company that delivers for its people.

Not Specified
Telecom & Contact Center Engineering Sr. Analyst (Hybrid)
Salary not disclosed

*At Securian Financial the internal position title isEngineering Senior Analyst or Engineering Consultant. The title and salary will be determined based on experience and applied skills.*

Position Summary:

Are you a hands-on engineer who enjoys designing, building, and supporting modern communication platforms? Do you like solving complex problems and working with teams that move quickly from idea to delivery? This role offers the opportunity to make an immediate impact.

As a member of the Telephony and Contact Center Technologies team, you will design, engineer, implement, and support Securian's enterprise telephony and contact center platforms. This role is focused on delivering secure, scalable, cloud-first communication solutions using RingCentral, NiCE CXone, and Cyara.

You will work closely with Contact Center Operations, Agile delivery teams, and technology partners to continuously improve customer and associate experiences across the enterprise.

Responsibilities include but not limited to:

  • Design, engineer, implement, and support enterprise UCaaS and CCaaS platforms

  • Provide daily operational support for cloud-based telephony, unified communications, SIP services, and IVR solutions

Qualifications:

  • Hands-on experience engineering and supporting cloud-based telephony or contact center platforms

  • Strong understanding of VoIP technologies, SIP, and call routing concepts

  • RingCentral and RingCentral Contact Center engineering

  • NiCE inContact / CXone administration and development

  • Cyara or similar modern telephony orchestration platforms

  • Experience designing and supporting UCaaS and CCaaS (including IVRs and contact center workflows) solutions in large enterprise environments

  • Solid knowledge of networking concepts related to real-time communications

Preferred Qualifications:

  • Supporting remote contact center agents

  • REST API integrations and automation

  • Scripting using PowerShell or Python

  • Workforce management, call recording, or speech technologies

  • PSTN carrier and phone number lifecycle management

This role plays a critical part in modernizing Securian's communication platforms and ensuring reliable, scalable experiences for customers and associates. You will have the opportunity to influence technical direction and deliver compelling solutions that matter.

#LI-Hybrid**This position willhave a hybrid working arrangement.**

Securian Financial believes in hybrid work as an integral part of our culture. Associates get the benefit of working both virtually and in our offices. Ifyou'reina commutable distance (90 minutes)you'lljoin us 3 days each week in our offices to collaborate and build relationships. Our policy allows flexibility for the reality of business and personal schedules.

The estimated base pay range for this job is:

$72,000.00 - $134,000.00

Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a member of the Securian Financial Talent Acquisition team.

Be you. With us. At Securian Financial, we understand that attracting top talent means offering more than just a job - it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here:

Paid time off:

  • We want you to take time off for what matters most to you. Our PTO program provides flexibility for associates to take meaningful time away from work to relax, recharge and spend time doing what's important to them. And Securian Financial rewards associates for their service by providing additional PTO the longer you stay at Securian.

  • Leave programs: Securian's flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave.

  • Holidays: Securian provides nine company paid holidays.

Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securian's 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service.

Health insurance: From the first day of employment, associates and their eligible family members - including spouses, domestic partners and children - are eligible for medical, dental and vision coverage.

Volunteer time: We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you.

Associate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including:

  • Mental Wellness and Disability

  • Pride at Securian Financial

  • Securian Young Professionals Network

  • Securian Multicultural Network

  • Securian Women and Allies Network

  • Servicemember Associate Resource Group

For more information regarding Securian's benefits, please review our Benefits page.

This information is not intended to explain all the provisions of coverage available under these plans. In all cases, the plan document dictates coverage and provisions.

Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at , by telephone (voice), or 711 (Relay/TTY).

To view our privacy statement click here

To view our legal statement click here


Remote working/work at home options are available for this role.
Not Specified
Systems Architect - Device and Edge Software
Salary not disclosed
Milwaukee, WI 4 days ago

At Rite-Hite, your work makes an impact. As the global leader in loading dock and door equipment, we design and deliver solutions that keep our customers safe, secure, and productive. Here, you'll find innovation, stability, and the chance to grow your career as part of a team that's always looking ahead.

Rite-Hite is a global leader in industrial safety and efficiency solutions. As part of our digital transformation journey, we are seeking an innovative Device and Edge Software Architect to help build and scale connected, intelligent systems that drive real-time insights, operational efficiency, and customer value at multiple levels. The ideal candidate combines technical depth, business acumen, and technical leadership excellence to deliver best-in-class digital solutions that bridge software, hardware, and service workflows across global industrial environments.

The Systems Architect, Device and Edge Software is responsible for defining and guiding the architecture of device-level, embedded, and edge software solutions that support connected and intelligent industrial products. This role ensures that software deployed on devices, controllers, sensors, and edge platforms is scalable, secure, reliable, and aligned with enterprise product and platform objectives.

The architect partners closely with product management, engineering, and digital teams to translate business and customer requirements into robust technical foundations. These foundations enable consistent product behavior, efficient lifecycle management, and high-quality user experiences-- including IoT-enabled hybrid mobile applications-across a range of industrial environments.

CORE RESPONSIBILITIES

Architecture Strategy and Standards
  • Define and maintain reference architectures, design patterns, and technical standards for device, embedded, edge, and mobile-connected software.
  • Establish common approaches for firmware, edge applications, data handling, communications, and lifecycle management.
  • Ensure architectural decisions support scalability, reliability, safety, and security requirements.

Innovation Leadership:

  • Drive the strategic use of AI and ML by establishing data feedback loops, AI/ML pipelines, and model lifecycle management-treating data as a product and AI as a platform differentiator.
  • Own a portion of the internal technology radar and innovation pipeline, regularly evaluating and incorporating transformative technologies.
  • Foster a culture of agile innovation, engineering excellence, and continuous learning.
  • Help build a culture of secure, ethical, and transparent technology practices-leading compliance with cybersecurity, privacy, and responsible AI frameworks.
Product and Platform Enablement
  • Partner with product management and engineering teams to enable new and evolving connected product capabilities.
  • Guide architectural decisions related to embedded compute, edge processing, sensors, mobile-connected workflows, and advanced software features.
  • Promote reuse and consistency of software components across devices, edge platforms, and hybrid mobile applications.
Integration and Interoperability
  • Define patterns for integration between device and edge software, hybrid mobile applications, and enterprise or cloud-based platforms.
  • Ensure solutions support a range of deployment models, including online, offline, and hybrid environments.
  • Promote interoperability with internal systems and third-party technologies where appropriate.
Security, Safety, and Quality
  • Define secure-by-design architectural principles, including device identity, access control, and software update mechanisms.
  • Ensure alignment with applicable safety, quality, and industrial cybersecurity standards.
  • Participate in design and architecture reviews to assess risk, resilience, and compliance.
Technical Leadership and Cross-Functional Collaboration
  • Collaborate across product management, software, hardware, manufacturing, service, IT, and mobile application development teams.
  • Provide technical leadership, mentorship, and guidance to engineers / engineering teams.
  • Influence architectural decisions through expertise, data, and collaboration rather than direct authority.
  • Partner with Product Management to translate market-defined requirements into scalable, maintainable, and extensible platform capabilities.
  • Partner with Product Management, Customer Success, and Field Service teams to ensure user-centric roadmap delivery.
  • Serve as the technical voice in strategic customer conversations and enterprise implementations.
  • Ensure strong integration between cloud software, IoT hardware, and connected products ecosystem.
Supervisory Responsibilities
  • This role does not have direct reports but is expected to provide technical leadership and architectural guidance across multiple teams.

QUALIFICATIONS

Education & Experience:

  • Bachelor's degree in Computer Science, Software Engineering, Electrical Engineering, or a related technical field required; Master's degree preferred.
  • 8+ years of experience in embedded systems, firmware, device software, edge computing, or IoT-connected mobile application ecosystems, with demonstrated experience in architectural design or technical leadership roles.
  • Experience delivering software for industrial, connected, or safety-critical products preferred.

Knowledge / Skill Requirements:

  • Strong understanding of embedded, edge, and IoT-connected mobile application architectures.
  • Experience designing systems that support hybrid mobile applications (online/offline, secure local connectivity, cloud synchronization).
  • Ability to think systemically across hardware, software, edge, and mobile boundaries.
  • Experience balancing innovation with scalability, reliability, and maintainability.
  • Strong communication skills and ability to influence cross-functional stakeholders.
  • Experience with industrial automation, connected products, or IoT ecosystems is a plus.
  • Expertise with machine learning, natural language platforms, and real-time inference frameworks.

Leadership & Collaboration:

  • Visionary technical leader who can inspire cross-functional teams and align stakeholders to a shared product vision.
  • Exceptional communicator across technical and non-technical audiences.
  • Committed to data-driven decision-making and delivery excellence.

Why Join Rite-Hite Digital Solutions?

As a technology leader within a globally trusted industrial brand, you will play a pivotal role in shaping the future of connected safety, productivity, and automation solutions. Through the development of digital solutions, you will help thousands of customers digitize their operations, improve asset performance, and elevate service delivery. Join us to lead transformative innovation at the intersection of software, hardware, and real-world industrial impact.

What We Offer

At Rite-Hite, we take care of our people - because when you're supported, you can do your best work. Our benefits are designed to support your health, your future and your life outside of work:

  • Health & Well-being: Comprehensive medical, dental, and vision coverage, plus life and disability insurance. A robust well-being program with an opportunity to receive an extra day off and more.

  • Financial Security: A strong retirement savings program with 401(k), company match, and profit sharing.

  • Time for You: Paid holidays, vacation time, and personal/sick days each year.

Join us and build a career where you're supported - at work and beyond.

Rite-Hite is proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law.In accordance with VEVRAA, we are committed to providing equal employment opportunities for protected veterans.We are also committed to maintaining a drug-free workplace for the safety of our employees and customers.

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