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IT Analyst Mid Level – Epic MyChart / Digital Consumer Experience

Hybrid or remote with occasional travel in | Healthcare Technology | Contract-to-Hire

We are seeking an Epic MyChart Certified IT Analyst Senior to support a growing Digital Consumer Experience team focused on Epic MyChart and patient-facing technologies. This role is ideal for someone who combines strong healthcare application support experience with Epic MyChart expertise, integrations, and digital patient engagement tools.

You’ll work in a collaborative Agile environment supporting and enhancing applications that directly impact the patient experience, including MyChart, telehealth workflows, patient messaging, and digital care pathways.

This position plays a key role in analyzing requirements, designing solutions, supporting integrations, and improving digital healthcare workflows across multiple Epic consumer-facing applications.

Key Experience We’re Looking For

Candidates with experience in Epic MyChart and digital patient engagement platforms will stand out, particularly in the following areas:

Epic MyChart & Digital Consumer Applications

• Epic MyChart and MyChart Mobile
• MyChart Care Companion configuration and workflow management
• Epic Hello World
• Patient messaging workflows and monitoring

Integrations & Digital Health Connectivity

• SMART on FHIR app integrations
• Care Everywhere awareness
• MyChart Central and Share Everywhere
• Third-party integrations (telehealth, billing, CRM platforms)

Telehealth & Video Visits

• Video visit workflow configuration
• Troubleshooting connectivity issues
• Device readiness (camera/microphone validation)
• Video visit scheduling and configuration

Monitoring & Reporting

• Monitoring patient message volume and workflow performance
• Root cause analysis of system failures
• Adjusting build/configuration to improve user experience
• Collaboration with marketing, access, and digital teams

MyChart Care Companion

• Building and maintaining care pathways
• Configuring tasks, questionnaires, and educational content
• Managing reminders, notifications, and escalations
• Outcome tracking and patient engagement analytics
• Workflow testing, validation, and ongoing maintenance

Digital Experience Platforms

• Physician intranet widgets and digital content configuration
• MyChart intranet updates, knowledge resources, and training materials
• Collaboration with internal teams to support digital engagement strategies

Role Responsibilities

Working within Agile and other IT frameworks, the IT Analyst Senior will:

• Partner with stakeholders to gather, analyze, and document business and technical requirements
• Support and enhance Epic and healthcare applications
• Troubleshoot and resolve application issues using strong analytical and root cause analysis skills
• Lead application upgrades and project initiatives
• Design and implement solutions across the software development lifecycle
• Maintain vendor-supported application versions
• Collaborate with vendors on complex escalations
• Maintain application infrastructure health including patching and system maintenance
• Provide documentation, training, and knowledge sharing across teams
• Participate in on-call rotations for application support
• Mentor junior team members and facilitate knowledge sharing

Required Qualifications

Education

• Associate’s degree or equivalent experience required
• Bachelor’s degree preferred

Experience

• 5+ years of IT or healthcare application support experience
• Experience supporting Epic or healthcare technology platforms strongly preferred

Certifications (Preferred)

Candidates may be asked to obtain certifications within one year of hire.

Examples include:

• Epic Certification (MyChart)
• ITIL Certification
• CompTIA A+
• SQL Certification
• Certified Scrum Developer (CSD)
• OnBase Certification
• RHIT / RHIA
• CAHIMS
• 3M 360 Systems Administrator

Core Competencies

Successful candidates will demonstrate:

• Strong communication and stakeholder collaboration
• Analytical thinking and problem solving
• Adaptability in fast-paced Agile environments
• Ability to translate technical and business requirements into practical solutions
• A collaborative mindset focused on continuous improvement

If you have experience with Epic MyChart, patient engagement tools, and healthcare application integrations, this is an opportunity to play a meaningful role in improving the digital healthcare experience for patients and providers.

Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech
Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values
Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:
1. Students are our top priority.
2. We strive for excellence.
3. We thrive on diversity.
4. We celebrate collaboration.
5. We champion innovation.
6. We safeguard freedom of inquiry and expression.
7. We nurture the wellbeing of our community.
8. We act ethically.
9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

Provide support in the installation, operation and maintenance of computer systems. Position typically addresses a wide variety of applications, hardware, and networks. Specific duties will be determined based on assignment and unit needs. This position will interact on a consistent basis with: Unit management, faculty, and staffThis position typically will advise and counsel: users and other support personnelThis position will supervise: NA

Job Duty 1 -
Install, maintain and upgrade workstation and peripheral hardware and software.

Job Duty 2 -
Analyze and resolve workstation, application, and server related problems.

Job Duty 3 -
Update desktop software/applications; maintain documentation on installed applications.

Job Duty 4 -
Provide users with assistance in working in specific applications.

Job Duty 5 -
Participate in development of standard operating procedures.

Job Duty 6 -
Perform other duties as assigned

Educational Requirements
Associate's Degree, Technical Diploma or equivalent combination of education and experience

Required Experience
Up to two years of job related experience

SKILLS
This job requires knowledge of and skill in the installation and maintenance of information technology hardware and software, requiring a full understanding of industry practices and campus policies and procedures. Included are skills in problem solving, decision making, customer service, system documentation and communications.

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at policymanual/section6/C2653.

Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. This prohibition applies to faculty, staff, students, and all other members of the Georgia Tech community, including affiliates, invitees, and guests

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia (USG) and Georgia Tech. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of an individuals race, ethnicity, ancestry, color, religion, sex (including pregnancy), national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.

• Standard

Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech
Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values
Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:
1. Students are our top priority.
2. We strive for excellence.
3. We thrive on diversity.
4. We celebrate collaboration.
5. We champion innovation.
6. We safeguard freedom of inquiry and expression.
7. We nurture the wellbeing of our community.
8. We act ethically.
9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

Provide support in the installation, operation and maintenance of computer systems. Position typically addresses a wide variety of applications, hardware, and networks. Specific duties will be determined based on assignment and unit needs. This position will interact on a consistent basis with: Unit management, faculty, and staffThis position typically will advise and counsel: users and other support personnelThis position will supervise: NA

Job Duty 1 -
Install, maintain and upgrade workstation and peripheral hardware and software.

Job Duty 2 -
Analyze and resolve workstation, application, and server related problems.

Job Duty 3 -
Update desktop software/applications; maintain documentation on installed applications.

Job Duty 4 -
Provide users with assistance in working in specific applications.

Job Duty 5 -
Participate in development of standard operating procedures.

Job Duty 6 -
Perform other duties as assigned

Educational Requirements
Associate's Degree, Technical Diploma or equivalent combination of education and experience

Required Experience
Up to two years of job related experience

SKILLS
This job requires knowledge of and skill in the installation and maintenance of information technology hardware and software, requiring a full understanding of industry practices and campus policies and procedures. Included are skills in problem solving, decision making, customer service, system documentation and communications.

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at policymanual/section6/C2653.

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia (USG) and Georgia Tech. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of an individuals race, ethnicity, ancestry, color, religion, sex (including pregnancy), national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.

• Standard Enhanced

About Georgia Tech

Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values

Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:

1. Students are our top priority.

2. We strive for excellence.

3. We thrive on diversity.

4. We celebrate collaboration.

5. We champion innovation.

6. We safeguard freedom of inquiry and expression.

7. We nurture the wellbeing of our community.

8. We act ethically.

9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

Responsible for performing various functions to keep Georgia Tech's dining program commercial kitchens running smoothly. Primarily responsible for maintaining, modifying, troubleshooting, and repairing a large inventory of electric, gas and refrigeration commercial food service equipment and appliances. This position will interact on a regular basis with: This position will interact on a regular basis primarily with staff and vendors associated with Tech Dining. This position typically will advise and counsel: This position will primarily advise and counsel dining staff and other facilities personnel.This position will supervise: NA

Job Duty 1 -
Perform preventative maintenance on food service and refrigeration equipment as well as scheduled predictive maintenance checks following manufacturers' recommendation and/or as assigned by the supervisor.

Job Duty 2 -
Carry out installations of new equipment.

Job Duty 3 -
Perform repairs and maintenance duties on a wide variety of food service and refrigeration equipment such as walk-in freezers, industrial-sized steam cookers, refrigerators, ice machines, dishwashers, fryers, stoves, ovens, and grills.

Job Duty 4 -
Carry out periodic inspection, cleaning, and equipment servicing.

Job Duty 5 -
Interpret equipment manuals for proper training, care, and maintenance of equipment.

Job Duty 6 -
Attend quickly to emergency calls on equipment repair issues, as well as to after-hour work calls.

Job Duty 7 -
Perform other related duties as assigned.

Educational Requirements
High School Diploma/GED or Vocational School Diploma.

Required Experience
Three to four years of job-related experience.

Additional Preferred Qualifications
Current ServSafe Certification

Preferred Experience
Three or more years of job-related experience a plus.

$17.98 - $24.45 Per Hour

ABILITIES
Requires basic knowledge of refrigeration equipment, commercial ovens, commercial dishwashers, and commercial ice machines.

KNOWLEDGE
Requires basic knowledge of refrigeration equipment, commercial ovens, commercial dishwashers, and commercial ice machines.

SKILLS
This job requires the ability to read instruction manuals for specialty equipment and apply instructions to equipment on hand.

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at policymanual/section6/C2653.

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia ("USG") and Georgia Tech. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of an individual's race, ethnicity, ancestry, color, religion, sex (including pregnancy), national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.

Successful candidate must be able to pass a background check. Please visit employment/pre-employment-screening

Description

Reporting to the General Manager the IT Manufacturing Systems Analyst will help to support and optimize our manufacturing operations through effective use of our information technology systems. This position will be responsible for analyzing, designing, implementing and supporting IT systems critical to our production environment, ensuring efficiency, accuracy, and data integrity.

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time:

• Serve as a primary point of contact and subject matter expert for IT-related issues and projects within the manufacturing environment.
• Work with stakeholders to understand business goals and accordingly plan system roadmap and strategy.
• Collaborate with manufacturing, engineering, quality, and other cross-functional teams to understand their business needs and translate them into technical requirements.
• Analyze existing manufacturing systems and processes to identify areas for improvement, optimization, and automation.
• Participate in the selection, implementation, and configuration of new manufacturing systems, including ERP, MES, PLM, and other related applications.
• Manage relationships with vendors for new and existing software to optimize existing functions and identify new IT solutions that continue to meet the needs of the business.
• Act as a liaison between business groups and IT teams to discover, plan and coordinate IT projects and enhancements.
• Develop and maintain system documentation, including process flows, configurations, and user guides.
• Provide technical support and troubleshooting for manufacturing systems, resolving issues in a timely and effective manner.
• Assist in the development and execution of test plans for system implementations, upgrades, and modifications.
• Participate in training end-users on manufacturing systems and processes.
• Ensure data integrity and security within manufacturing systems.
• Develop and generate reports and dashboards to provide insights into manufacturing performance and identify trends.
• Contribute to the development and implementation of IT policies and procedures within the manufacturing context.
• Manage small to medium-sized IT projects related to manufacturing systems.
• Ability to work in a global team environment and coordinate with multiple IT teams as needed.
• Ability to learn and research to keep up with software trends and product releases in manufacturing industry to identify automation and process improvement opportunities

Requirements

Education:

Bachelor’s degree in information technology, Computer Science, Engineering, or a related field. Equivalent experience may be considered.

Experience:

• Minimum of 3 years of experience working as a Systems Analyst or in a similar IT role within a manufacturing environment.
• Strong understanding of manufacturing processes, such as production planning, shop floor control, quality management, and supply chain.
• Experience with one or more enterprise-level manufacturing systems (e.g., ERP - SAP, Workwise, Microsoft Dynamics; MES; PLM).
• Proven ability to plan and execute transition between old and new business systems and processes as needed.
• Proficiency in data analysis and reporting tools (e.g., SQL, Excel, Power BI).
• Excellent analytical, problem-solving, and troubleshooting skills.
• Strong communication, interpersonal, and collaboration skills, with the ability to effectively interact with both technical and non-technical stakeholders.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Strong understanding of integrations between manufacturing systems and other business systems (e.g. ERP).

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions

• Thorough understanding of system development life cycle models and methodologies
• Thorough understanding of IT systems and processes
• Demonstrated effective interpersonal, verbal and written communication skills
• Ability to thrive in a diverse, collaborative, team-oriented environment where change occurs often
• Strong sense of initiative and a sense of urgency, demonstrated by accomplishing tasks; improving current work processes; and assisting others when necessary
• Unwavering attention to detail and commitment to world-class quality
• Ability to embrace deadlines
• Able to project a positive and professional demeanor to all internal and external contacts

About the Company

Job Title: IT Infrastructure Support Specialist – IT Services (Pharmaceutical Manufacturing) Location: Lebanon, Indiana, US ---(Onsite)

Required Experience & Qualifications:

• Solid understanding of enterprise networking concepts including LAN/WAN, TCP/IP, VLANs, routing protocols (BGP, OSPF), network security principles, and SD-WAN technologies
• Deep understanding of enterprise-grade network equipment and how they are deployed and supported, including Cisco/Juniper routers, switches, firewalls, and wireless infrastructure
• Strong Network monitoring and troubleshooting experience using tools such as SolarWinds, PRTG, or Wireshark
• Proficiency in deploying and troubleshooting Windows OS (Windows 10/11, Server 2019/2022), end-user devices, and enterprise imaging tools such as SCCM or Intune
• Experience automating repetitive processes using tools or scripting (PowerShell, batch script, python, etc)
• Experience installing and supporting networked printers, scanners, MFDs, and manufacturing floor devices such as barcode scanners and label printers
• Familiarity with Active Directory, Group Policy, virtualization platforms (VMware/Hyper-V), and ITIL-based ticketing systems such as ServiceNow
• Experience providing technical support in a GxP or FDA-regulated pharmaceutical manufacturing environment
• Working knowledge of computer system validation (CSV), change control processes, and GxP documentation requirements
• Ability to work independently while leveraging existing processes and developing new ones to support a site start-up environment
• Strong interpersonal and communication skills with the ability to build effective relationships with cross-functional business partners
• Bachelor's Degree in Computer Science, Information Technology, or a related technical field; certifications such as CCNA, CompTIA Network+, or CompTIA A+ preferred

Title: Enterprise Agile Coach -JIRA/JQL

Terms: Long Term Contract

Location: Atlanta area

Hybrid Role

Must live in Atlanta, GA

3 days a week on site is a requirement

Are you looking for a career opportunity that allows you to grow your career? If so, this opportunity will genuinely excite you! Our client is transforming how their organization services their customers while aligning best in breed technology solutions. We are looking for an Enterprise Agile Coach that has hands-on experience working with JIRA and JQL.This individual will help build out & develop best in class work and work on innovative projects for the business.

Job Title: Enterprise Agile Coach (Jira & JQL Specialist)

Position Overview

We are seeking an experienced Agile Coach with deep expertise in Jira and Jira Query Language (JQL) to drive enterprise Agile maturity, optimize delivery performance, and enhance visibility across portfolios. This role partners with Product, Engineering, PMO, and executive leadership to embed Agile best practices, implement data-driven performance metrics, and leverage Jira as a strategic delivery intelligence platform.

The ideal candidate combines hands-on Agile coaching experience with strong technical fluency in Jira configuration, reporting, workflow design, and advanced JQL querying to enable transparent, scalable delivery operations.

Key Responsibilities

Agile Coaching & Transformation

• Coach Scrum Masters, Product Owners, Release Train Engineers (RTEs), and leadership teams on Agile principles and frameworks (Scrum, Kanban, SAFe, Scrumban).
• Lead Agile maturity assessments and develop improvement roadmaps.
• Facilitate Agile ceremonies at team and program levels.
• Drive continuous improvement through inspect-and-adapt practices.
• Support enterprise Agile transformation initiatives.

Jira Administration & Optimization

• Configure and optimize Jira projects, workflows, issue types, permissions, and boards.
• Design scalable Jira frameworks aligned to SDLC governance and compliance requirements.
• Develop standardized templates for epics, features, stories, and acceptance criteria.
• Implement automation rules to streamline workflows and reduce manual effort.
• Maintain alignment between Jira configurations and Agile best practices.

Advanced JQL & Reporting

• Develop complex JQL queries to extract actionable insights across multiple teams and portfolios.
• Create dashboards and executive-level reporting for:
• Velocity trends
• Sprint predictability
• Burn-up / burn-down
• Cycle time & lead time
• Throughput
• Capacity planning
• Dependency tracking
• Partner with leadership to define KPIs and delivery health metrics.
• Train teams on using JQL for self-service reporting and transparency.

Portfolio & Scaling Support

• Enable cross-team coordination (Scrum of Scrums, dependency mapping).
• Support PI planning and scaled Agile events (if SAFe environment).
• Provide portfolio-level analytics using Jira data.
• Align tooling strategy with enterprise governance and compliance standards.

Required Qualifications

• 5+ years of experience as an Agile Coach, Senior Scrum Master, or Agile Transformation Lead.
• Deep expertise in Jira configuration and administration.
• Advanced proficiency in Jira Query Language (JQL).
• Experience designing dashboards and delivery metrics for executive audiences.
• Strong understanding of Agile frameworks (Scrum, Kanban; SAFe preferred).
• Experience coaching multiple teams in complex, enterprise environments.
• Excellent facilitation and stakeholder engagement skills.

Preferred Qualifications

• Jira Administrator certification.
• SAFe Program Consultant (SPC), SAFe Agilist, or equivalent certification.
• Certified Scrum Professional (CSP), PSM II/III, or CSM.
• Experience integrating Jira with BI tools (Power BI, Tableau, etc.).
• Familiarity with DevOps metrics and CI/CD tooling integrations.

Key Competencies

• Servant leadership
• Data-driven decision making
• Enterprise systems thinking
• Conflict resolution and facilitation
• Organizational change management
• Strong communication and executive presence

What Success Looks Like in This Role

• Increased Agile maturity and delivery predictability across teams.
• Standardized, scalable Jira frameworks adopted enterprise wide.
• Clear, executive-level visibility into portfolio health and performance.
• Reduced workflow inefficiencies through automation and governance.
• Empowered teams using Jira and JQL for transparent, data-driven delivery.

About GSquared Group:

Shouldn’t your recruiting partner put as much effort and value into your career as you do? With GSquared Group, we take the time to understand where you would like to take your career and what is important to you.

GSquared Group is a woman-owned boutique technology services company in the Atlanta area. Founded in 2010, we are a premier provider of IT talent search, management consulting, and software development services. We support a diverse client base that spans all industries and includes Fortune 100 to mid-market companies. We offer direct hire placement, contract, and contract-to-hire positions. We are proud to be known by our community for putting relationships at the core of everything we do.

GSquared Benefits:

• Competitive & Comprehensive Healthcare Package (available only for W2 hourly consultants)
• Simple IRA with company match (available only for W2 hourly consultants)
• Professional development & networking opportunities
• A family-friendly environment
• Nice bonuses for referrals
• A culture that supports you and your career

Hear what others are saying on Glassdoor:

Build a Career That Matters with One of the World's Most Respected Employers!

- - - - - - - - - - - -

THIS OPEN POSITION IS LOCATED ONLY AT THE FOLLOWING LOCATIONS: Michelin North America HQ

THE "ADDITIONAL LOCATIONS" SHOWN AT THE RIGHT INDICATE WHERE THIS JOB POSTING IS VISIBLE, NOT WHERE THE POSITION IS LOCATED

Michelin is hiring! We are looking for an IT professional who is passionate about technical solutions & strategy to join our company and be a key player of our IT team!

The Opportunity

The IT4IT manager will lead a dynamic technical team within the organization, focusing on aligning global IT strategies with the region objectives. The role involves resource management, strategic workforce planning, budget management, and fostering a culture of transparency, collaboration, and accountability. You will coordinate an interdisciplinary technical crew, enabling autonomy and ensuring adoption of enterprise-wide standards.

The mission focuses on people and organizational leadership. It supports managers, team leaders, and delivery leaders to reach the optimal performance on activities within the scope and aligned with the IT strategy.

You must possess a deep technical foundation to effectively motivate, aid, and lead the team. The manager is not expected to deliver technical solutions, but must be able to understand architecture, assess impacts, and maintain credibility with technical partners.

This position is based at our headquarters in Greenville, SC, conveniently located within driving distance to east coast beaches, the Blue Ridge Mountains and large cities like Atlanta and Charlotte. The mild climate, charming downtown, and impressive culinary scene are just a few of the perks of living here.

What will you do

Lead and inspire a multi-functional technical team, fostering trust, productivity, and collaboration.

Ensure alignment between global IT4IT strategies and regional execution.

Oversee staffing, budgeting, and planning workforce needs strategically; optimize team structure and skills.

Use technical literacy to challenge, support, and guide the team.

Track and report on team performance using Accelerate and Agile metrics.

Communicate strategy and vision, foster teamwork, and provide updates to management.

Promote accountability, information exchange, and continuous improvement in DevOps and SRE practices.

What will you bring

BS degree in computer science, electrical or computer engineering. An MBA or equivalent experience is a plus.

At minimum of 7 yrs overall experience in the IT field

Validated experience in IT team leadership, preferably in a global or regional context.

Proven background in custom software development and cloud-based solutions - Azure or AWS a must.

High level technical foundation (architecture, DevOps, SRE, cloud, integration).

We seek an individual who has led teams and successfully delivered in the following areas:

• Expertise in system integration, data management, and business intelligence tools.
• Superb communication skills with various levels of the organization, including C-Suite.
• Ability to align local execution with global strategies and standards.
• Comprehensive experience with Agile methodologies (Kanban, Scrum) is required.
• Familiarity with enterprise IT platforms and tools using AI (Jira, GitLab, Github)

#li-RG1

#LI-hiringmichelin

Ready to Shape the Future of Innovation?

Michelin is building a world-leading manufacturer of life-changing composites and experiences. Pioneering engineered materials for more than 130 years, Michelin is uniquely positioned to make decisive contributions to human progress and a more sustainable world. Drawing on its deep know-how in polymer composite materials, Michelin is constantly innovating to manufacture high-quality tires and components for critical applications in demanding fields as varied as mobility, construction, aeronautics, low-carbon energies and healthcare.

The care placed in its products and deep customer knowledge inspire Michelin to offer the finest experiences. This spans from providing data- and AI-based connected solutions for professional fleets to recommending outstanding restaurants and hotels curated by the MICHELIN Guide.

Why Michelin?

• Career Growth: Personalized development plans, mentorship, and cross-functional opportunities. Unique career paths and opportunities for advancement.

• Inclusive Culture: Thrive in a diverse, supportive environment where your competencies, contributions and behaviors are recognized. Option to join one of our Connected Communities.

• Innovation-Driven: Work on projects that matter-from sustainable materials to digital transformation.

• Community Impact: Be part of a company that does what's right. We use sustainable business practices while balancing the needs of our customers and communities.

Michelin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors. Consistent with these obligations, Michelin also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs. If you need accommodation for any part of the employment process because of a disability, please contact us at .

This position is not available for immigration sponsorship.

We build the future with people like you. Begin your career with Michelin today!

** Candidate Should be Local to Sacramento, CA Area **

** Healthcare Public Sector Experience Required

Mandatory Qualifications (M)

• Project Management Experience
• Seven (7) years of full-time equivalent broad, extensive, and progressively responsible experience applying project management principles, methods, techniques, and tools.
• At least four (4) years of this experience must have been in a leadership capacity.
• Education
• Must possess a bachelor’s degree. Additional qualifying experience may be substituted for the required education on a year-for-year basis.
• Certification
• Must possess a valid Project Management Professional (PMP) certification issued by the Project Management Institute (PMI).
• Healthcare IT Experience
• Three (3) years of experience working as a Senior Project Manager in the healthcare IT industry.
• IT Project Management Experience
• Three (3) years of experience in IT project management or coordination activities, including collaboration with technical teams and business stakeholders.
• Pre-Sales and Sales Experience
• Experience supporting pre-sales activities, including RFP/RFI responses, technical solutioning, effort estimation, proposal development, and client presentations.
• Experience collaborating with sales teams on opportunity qualification, stakeholder engagement, scope definition, and transition from sales to delivery.
• Demonstrated ability to align delivery strategy with business development objectives.

Desirable Qualifications

1. Six (6) months or more of experience working as a Senior Project Manager within the California Medi-Cal program.
2. Six (6) months or more of experience working on health information data system projects.
3. Possession of an active and valid Scrum Master or Agile Practitioner certification.

Six (6) months or more of experience using Atlassian Jira in an Agile development environment.

JOB DESCRIPTION

The Customer Service / Tech Support Rep (Tech Products, Bilingual: English/Spanish) - Remote works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a work from home career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns World's Best Workplaces, Happiest Employees, and Best Companies for Career Growth awards every year? Then a remote Technical Support Representative position at Concentrix is just the right place for you!

As a remote Customer Service / Tech Support Rep (Tech Products, Bilingual: Eng. / Span.), you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as game-changers. Together, we help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great work from home opportunity that will allow you to reimagine an all-new career journey and develop friends for life at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As a Customer Service / Tech Support Rep (Tech Products, Bilingual: Eng. / Span.) working from home, you will:

• Be the friendly voice of our client, answering questions about products and services while providing world-class customer service, troubleshooting, and technical support
• Provide inbound customer support using a call flow guide in the customer's preferred language
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Be an amazing problem-solver
• Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
• Deliver expert customer experiences with a smile.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service / Tech Support Rep (Tech Products, Bilingual: Eng. / Span.) (Remote) role include:

• The ability to read, write and speak fluently both Spanish and English
• 1+ year of customer service experience
• A high school diploma or GED
• Strong focus on building customer relationships
• Comfortable using and explaining technology
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking with strong problem solving skills
• Eagerness to learn new technologies
• Strong problem-solving skills with the ability to ask probing questions to come to a resolution
• Strong computer navigation skills and PC knowledge
• The availability to work during the Hours of Operation: 8am-1130pm EST Monday-Sunday. Your schedule will change every 3 months and is based on performance. (The better you perform, the better your schedule!)
• A desktop or laptop to complete PC and internet testing; A work computer will be provided
• High Speed internet (no wireless/hotspots or satellite) and a smartphone (10 Mbps upload, 10 Mbps download)
• Must reside in the United States and have a valid U.S. address for residence

WHAT'S IN IT FOR YOU

One of our company's Culture Beliefs says, We champion our people. That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include:

• The base salary for this position is $18.31/hr. (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.
• DailyPay enrollment option to access pay early, when you want it
• Full time, paid classroom and on the job training
• Lucrative employee referral bonus opportunities
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Work-from-home convenience
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day and more

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their employer of choice.

JOB AVAILABILITY:

We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.

Physical and Mental Requirements

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

• English
• Spanish

Accommodation

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting . All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE.

• 
  
  
• 
  
  Baltimore, MD
  
  
• 
  
  SINAI HOSPITAL
  
  
• 
  
  ANGIOGRAPHY
  
  
• 
  
  PRN - As Needed - Hours Vary
  
  
• 
  
  ALLIED HEALTH
  
  
• 
  
  94662
  
  
• 
  
  $38.78-$58.17
  
  
• 
  Posted:
  March 13, 2026
  
  

Summary

Position Summary

Under moderate supervision, performs a range of diagnostic imaging procedures across Angiography, Interventional Radiology, and Diagnostic Radiology. Partners with physicians during diagnostic and therapeutic interventions while ensuring patients and families are clearly informed about procedures and special requirements. Currently an X-Ray Tech? We will train you — this role is open to qualified X-Ray Techs ready to take the next step.

Why this role is different

In IR, you're in the room when it matters most — part of the intervention while it's happening, not handing off a file.

• 
  
• No two days look alike. IR is dynamic — emergencies, complex cases, and real-time problem solving that protocol-driven modalities simply don't require.
  
• A specialty that pays off. IR carries defined specialty status, strong job security, and demand that isn't going away.
  
• The energy is real. If you thrive in OR or ED environments, IR matches that intensity. This is a calling for techs who want to be where the action is.
  

What You'll Do

• 
  
• Perform diagnostic imaging procedures in Angiography, IR, and Diagnostic Radiology settings
  
• Assist physicians with diagnostic and therapeutic interventional procedures
  
• Communicate procedure details, preparation requirements, and expectations to patients and families
  
• Maintain compliance with safety, regulatory, and quality standards
  

What You'll Bring

• 
  
• Associate's degree or equivalent (2 years of college); specialized field knowledge required
  
• 3–5 years of relevant imaging experience
  
• Active ARRT Certification
  
• Active Maryland State License
  
• Current American Heart Association CPR Certification
  

What We Offer

• 
  
• Compensation: Competitive base pay; overtime, shift differentials, premium pay, and bonuses may apply
  
• Benefits: Comprehensive health, retirement plans, wellness programs, and free parking
  
• Growth: Tuition reimbursement and professional development pathways — including a structured path from X-Ray into IR specialty
  
• Support: Unit-based practice councils, advanced clinical education, and a collaborative team culture
  

LifeBridge Health is an equal opportunity employer and complies with all applicable Federal civil rights laws. We do not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, or gender identity/expression.

#XRAYTECH #XRAY #IMAGING #RADIOLOGY

Additional Information

Central Florida Tech Grove:

The Central Florida Tech Grove is a nationally recognized hub for defense innovation, connecting the Department of War with industry, academia, and entrepreneurs. Located within Orlando's world-class modeling and simulation ecosystem, Tech Grove accelerates technology transition through collaboration, challenge-based programs, and startup engagement. It serves as both a physical space and virtual platform for solving mission-critical defense challenges. The Grove plays a key role in expanding the defense industrial base and driving applied research with real-world impact. UCF's leadership of Tech Grove helps advance national security, innovation, and regional economic growth. For more information, visit the Central Florida Tech Grove website.

The Opportunity:

The Program Coordinator is responsible for coordinating day-to-day facility operations and ensuring all scheduled events are executed smoothly and professionally. This position manages event scheduling and booking, monitors facility communications, fields customer inquiries, and ensures all facility spaces are prepared according to client requirements. This position also conducts pre-event walkthroughs with customers to verify that technical and A/V systems are functioning properly and meet event needs. This role involves a high level of comfort and professionalism when working witha military and government customers.

Responsibilities:

Facility & Event Operations

• 
  

• Manage the facility's event calendar and oversee scheduling logistics.

  
  

• Coordinate event bookings, ensuring proper documentation and confirmation of customer requirements.

  
  

• Maintain awareness of upcoming events and proactively prepare facility spaces accordingly.

  
  

• Ensure facility readiness for meetings, trainings, and special events.

  
  

Customer Service & Communication

• 
  

• Monitor and respond to facility email communications in a timely and professional manner.

  
  

• Field incoming phone calls and provide accurate information regarding event availability, policies, and services.

  
  

• Serve as a primary point of contact for clients regarding event planning, facility use, and setup needs.

  
  

Event Setup & Execution

• 
  

• Ensure rooms and event spaces are arranged according to customer specifications, including seating layout, tables, signage, parking reservations, and equipment.

  
  

• Coordinate with staff/vendors as needed to support event setup and breakdown.

  
  

• Confirm all facility resources (keys, access, supplies, equipment) are available prior to event start time.

  
  

Technical & A/V Support Oversight

• 
  

• Conduct walkthroughs with customers prior to events to verify setup meets expectations.

  
  

• Ensure A/V equipment, presentation systems, microphones, and other technical tools are functional.

  
  

• Troubleshoot or coordinate troubleshooting of technical issues as needed to ensure event success.

  
  

Facility Monitoring & Standards

• 
  

• Maintain a clean, organized, and professional facility environment.

  
  

• Ensure safety protocols and facility procedures are followed.

  
  

• Identify facility issues (maintenance needs, equipment concerns, supply shortages) and report or coordinate resolution.

  
  

Minimum Qualifications:
Bachelor's or Master's degree and 1+ years of relevant experience oran equivalent combination of education and experiencepursuant toFla. Stat. 112.219(6).

Preferred Qualifications:

• 
  

• Experience in program management, event coordination, customer service, or office operations.

  
  

• Experience coordinating corporate, training, or community events.

  
  

• Familiarity with event booking software or scheduling platforms.

  
  

• Working knowledge of basic A/V equipment and event technology and basic troubleshooting knowledge for A/V and technical systems.

  
  

• Comfort and ability to communicate with military and government customers.

  
  

The most successful candidates may possess the following qualities:

• 
  

• Ability to manage multiple tasks and deadlines in a fast-paced environment.

  
  

• Excellent communication skills (phone, email, in-person).

  
  

• Strong organizational and scheduling skills with great attention to detail.

  
  

Special Instructions to the Applicants:

Applicant must be authorized to work for any U.S. employer, as sponsorship is not available for this position.

This role may require access to secure facilities or classified information. Selected candidate must meet all federal security requirements, which may include obtaining a U.S. Government security clearance.

The anticipated hourly range for this position is $23.33 to $25.96. The final salary will be determined based on the candidate's qualifications, experience, and internal equity considerations.

If you are selected as the final candidate for an employment opportunity here at UCF, both your position and salary will be significantly based upon the information that you have provided in your application for employment. We urge you to please take the time to complete the application in its entirety.

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation,you'llplay an integral role at one of the most impactful universities in the country.You'llbe met with opportunities to connect and collaborate with talented faculty, staff, and students across 12colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow,you'llwork alongside talented colleagues on complex projects that will challenge you and help you gain newskillsandyou'llhave countless rewarding experiences that go well beyonda paycheck.

AreBenefitsImportant to You?

StateBenefitseligibility for OPS employees are subject to criteriaestablishedby the State of Florida. The state's benefits administrator, People First,determineseligibility and coordinates enrollment. If this position becomes eligible for statebenefitsthe employee will be notified directly by People First.OPS positions are not entitled topaidtime off.

Unless explicitlystatedon the job posting, it is UCF's expectation that an employee of UCF willresidein Florida as of the date the employment begins.

Department

Hours of Work

Work Schedule

Type of Appointment

Hourly Rate

Job Posting End Date

Benefits Eligibility

State Benefits eligibility for OPS employees are subject to criteria established by the State of Florida. The state's benefits administrator, People First, determines eligibility and coordinates enrollment. If this position becomes eligible for state benefits the employee will be notified directly by People First. OPS positions are not entitled to paid time off.

As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.

UCF is proud to be a smoke-free campus and an E-Verify employer.

an accommodation due to a disability is needed to apply for this position, please call or email .

For general application or posting questions, please email .