Advanced Technology Services Inc Address Jobs in Usa
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Role: Manufacturing Innovation Advanced Technology Engineer
Location: Georgetown, KY - Onsite
- Master’s Degree in Engineering or Advanced Degree in related fields
- Academic research experience in new technology
- Project management work involving internal and external parties – 6 months or greater
- Experience deploying equipment including establishing RJ, PFMEA, and quality control plan
- Experience deploying automotive production equipment
- Experience in Robotics to include operation, teaching, maintenance, and safety
- Expertise in synthetic data generation techniques (GANs, VAEs, NeRFs, Blender) and domain randomization for model generalization.
- Experience with high-speed inline inspection systems and vision-based process control.
- Knowledge of IIoT data pipelines and messaging standards.
- Strong understanding of calibration, measurement system analysis (MSA), and quality-critical inspection requirements.
Job Purpose:
Seeking a Desktop Support Specialist to join the Technology team in New York. This individual will be responsible for both remote and in person support for all Employees. Duties include documenting, triaging, investigating, and resolving issues reported to the Service Desk. The Desktop Support Specialist will work closely with other teams within the technology department to understand the impact and root cause of issues. The successful candidate must be able to communicate clearly and concisely, particularly when under pressure. Technical proficiency, excellent problem-solving skills, professionalism, and solid communication skills are a must. The support specialist will also need to be comfortable working in a fast -paced environment with a demanding user base and should be passionate about delivering continuous improvement across our technology platform.
Duties & Responsibilities:
• Serve as the first point of contact for customers needing technical assistance.
• Must work East Coast Market hours
• Manage trouble calls via our ticketing system, phone, remote, and desk side visits to ensure courteous, timely, and effective resolution of end user issues
• Troubleshoot hardware, Windows 10, Windows 11 and application issues
• Install and upgrade software, setup hardware and configure systems and applications such as MS Office, One Drive, Zoom, softphones, turrets, printers, scanners, bio metric, data encryption, VPNWIFI configuration, and firmware updates for deskside equipment such as Cisco phones
• Install and manage Spyware/Malware tools
• Install and support Market Data Feeds, Bloomberg, Thomson Reuters, ICE, Fidessa, Redi+, Fidessa and Global Relay
• Provide first level network support and troubleshooting for both wireless and wired configurations
• A basic understanding of Active Directory at the Organization Unit level
• Troubleshoot Cisco Phone systems / Video conference
Requirements & Qualifications:
• Minimum 2-4 years of general IT Support with extensive customer-facing experience, would prefer the person to have trading desk support.
• Experience with incident management/ticketing system like ServiceNow
• Proficiency in current protocols, operating systems and standards including Windows 10, Windows 11, Microsoft/Office 365
• Experience with System Center Configuration Manager/Endpoint Manager
• Experience with patch management and application deployment
• Expertise troubleshooting, resolving, and supporting desktops, laptops, applications, hard phones and WIFI devices
• Ability to thrive in a fast-paced environment and work effectively under pressure
• Experience providing ongoing support to C-suite executives
• Experience working in a similar role at a brokerage firm, private equity, hedge fund, asset management firm, or investment bank preferred
• High school degree required; college degree strongly preferred
• Must be willing to get MS900 certification
Important Notes:
- Must be authorized to work full time in the U.S., BTIG does not offer sponsorship for work visas of any type
- No phone calls please, the applicant will be contacted within two weeks if successful
About BTIG:
BTIG is a global financial services firm specializing in institutional trading, investment banking, research and related brokerage services. With an extensive global footprint and more than 700 employees, BTIG, LLC and its affiliates operate out of 20 cities throughout the U.S., and in Europe, Asia and Australia. BTIG offers execution, expertise and insights for equities, equity derivatives, ETFs and fixed income, currency and commodities. The firm’s core capabilities include global execution, portfolio, electronic and outsource trading, investment banking, prime brokerage, capital introduction, corporate access, research and strategy, commission management and more.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. BTIG is an equal opportunity employer Minorities/Females/People with Disabilities/Protected Veterans/Sexual Orientation/Gender Identity.
Compensation:
- BTIG offers a competitive compensation and benefits package. Salary range is based on a variety of factors including, but not limited to, location, years of applicable experience, skills, qualifications, licensure and certifications, and other business and organization needs.
- The current estimated base salary range for this role is $85,000.00 - $115,000.00 per year. Please note that certain positions are eligible for additional forms of compensation such as discretionary bonus or overtime.
Disclaimer:
Job overview: Supports technology across retail locations, field personnel, and home office. Resolves user issues while proactively identifying opportunities to improve the overall technology stack to drive smooth, consistent operations.
Responsibilities and duties:
- Troubleshoot issues with POS systems, computer hardware, polling systems, and any other in-store and remote data collection technology.
- Answer help desk calls and emails as they arrive.
- Log, track, and manage incidents and service requests within Jira Service Desk (or similar ITSM platform).
- Resolve level 1 issues in real time; research, solve, and escalate level 2 and 3 tickets as needed.
- Clearly communicate on all open tickets through resolution and closure in Jira.
- Help define, achieve, and improve IT Dept Service Level Agreements with the Business.
- Develop and use Jira reporting to spot trends in company support needs.
- Participate in root cause analysis of issues and collaborate with the team to craft long-term solutions.
- Update and maintain networking infrastructure to align with organizational security standards
- Support the Technology team in sourcing, building, and implementing new technology to the field organization.
- Assist in executing IT corporate initiatives and see them through to completion.
- Coordinate 3rd Party technical teams to install and repair on-site hardware.
Qualifications:
- Outstanding communication skills, including the ability to articulate complex topics to less technical users and emphasize standard operating procedures
- Proficient knowledge of Microsoft Office including Word, Excel, Outlook, and PowerPoint.
- Understanding of computer networks, servers, routers, and data collection processes.
- Planning and organizational skills.
- Ability to identify problems and resolve them.
- Ability to set priorities, meet deadlines, and multi-task with minimal supervision.
- Capability to build working relationships with internal customers and external vendors.
- Ability to travel 1-2 times per month.
- Participate in a rotating on-call schedule to provide after-hours and weekend support as needed to ensure continuous business operations.
Education and Experience:
- High school diploma or equivalent; Bachelor’s degree preferred; or a combination of education and experience that yields the required knowledge, skills, and abilities.
- Prior Service Desk or technical support experience
- Experience with Jira or similar IT service management platforms.
- Experience in fast-paced and dynamic companies; ideally supporting retail, manufacturing, and/or logistics operations.
- Proactive, customer-centric mindset.
- Outstanding integrity and desire to solve problems.
| Woodridge, IL 60517 Wage: $17.00 per hour Job Type: Full-time 3pm
- 11pm Unit: Adult At Woodridge Interventions our job is helping the lives of others.
We're looking for those who share our desire to provide the best quality care to our patients and lead the fight against the opioid epidemic, be part of MAKING A DIFFERENCE in our community! Who We Are: Abraxas Youth & Family Services is a national nonprofit human services provider dedicated to Building Better Futures for at-risk youth, adults, and families.
Our diversified array of services includes alternative education, outpatient counseling, in-home services, shelter, detention, residential treatment and re-entry/transition services.
Since 1973, Abraxas team members have positively impacted the lives of those we serve and the communities in which they live.
Substance Abuse Technicians are responsible for: Monitoring, observing, and ensuring the safety and well-being of clients in a substance abuse treatment program Providing motivational and educational support and guidance to assist clients in meeting therapeutic goals Scheduling and coordinating client transportation and assisting with planning client recreational events Supporting treatment plans by reporting client observations and contributing to decisions concerning therapy, discipline and privileges Other duties as assigned Job Requirements: High school diploma or equivalency required Must be at least 21 years of age Minimum of 6 months of training or equivalent knowledge of substance abuse treatment theory and practice preferred Previous work experience with the program specific population in a residential or outpatient setting is preferred Must be able to respectfully interact with substance abuse clients and form a working therapeutic alliance Valid driver’s license in state of hire and good driving record required Physical Requirements: Ability to walk or move about facilities for up to two hours at a time, to monitor and interact with clients Ability to speak with others in order to exchange information and provide support Ability to proofread and check documents and files for accuracy on a regular basis Ability to respond to telephones and pages, and to hear and detect alarms and unusual noises Ability to drive an automobile or van and remain alert to traffic conditions, and to identify and comply with traffic signals and signs Why Should You Consider Abraxas? At Abraxas, we celebrate the richness of our diverse employees and the communities we serve.
We are actively committed to building a culture of awareness and belonging, as we strive to ensure we are a welcoming, inclusive, and culturally competent organization.
As we work to make a difference in people’s lives, we are dedicated to respect, equity, and the engagement of those we serve and our employees.
As a Trauma-Informed Care Organization, we firmly believe in recovery and that our clients can lead fulfilling and meaningful lives, and we consider it an honor and a privilege to assist them in their journey.
Whether you’re looking to begin a rewarding career or you’re a seasoned professional wanting a new challenge, we have a place for you and opportunities for development at all levels.
At Abraxas, everything we do centers around people.
That is why we are committed to providing you with competitive pay and comprehensive benefit options that help make your life easier and healthier, with a focus on providing choice when it comes to physical, emotional and financial wellness.
Our benefit options meet you where you are in your life and set you up for success both in and outside of work.
If you want to have a positive impact in the lives of others, come join us! Equal Opportunity Employer Abraxas Youth & Family Services, an affiliate of Apis Services Inc., offers a rewarding career for those passionate about making a difference in the lives of others.
Abraxas is a great place to start your career whether you have a high school diploma or GED, military experience, some college, or a bachelor or advanced degree.
If you are interested in counseling, juvenile justice, psychology, social work, teaching or just want to make a difference, we have a career path for you/ About Company: Apis Services, Inc.
(a wholly owned subsidiary of Inperium, Inc.) provides a progressive platform for delivering Shared Services to Inperium and its Constellation of affiliate companies.
Allowing these entities to advance their mission and vision.
By exploring geographical program expansion and focusing on quality outcome measures to create cost savings that result in reinvestment into the organizations stakeholders through capacity creation and employee compensation betterment.
Apis Services, Inc.
and affiliate’s provide equal employment opportunities for all employees and applicants for employment in compliance with all federal and all applicable state and local laws and regulations, including nondiscrimination in hiring and employment.
All employment decisions are made without regard to race, color, religion, gender, national origin, ancestry, age, sexual orientation, gender identity and expression, disability, genetic information, marital status, pregnancy/childbirth, veteran status or any other basis protected by law.
This policy of non-discrimination and equal employment opportunities extends to every phase and aspect of hiring and employment.
Case Manager-Coordinator of Community Services
Compensation: Base Salary: $65,000 per year. Potential Bonus: Up to $5,000 annually, $1,250 quarterly.
Job Type: Full Time
Work Schedule: 8:30am- 5:00pm, Monday through Friday (flexible as needed)
Work Environment: This is a hybrid position - work from your home office* with local community visits.
21 Years of Services – Helping Others Meet Life’s Challenges.
High quality healthcare programs, services, and PEOPLE LIKE YOU!
- Exceptional Benefits (Medical - Kaiser, Dental and Vision - Mutual of Omaha, PTO, 401k, FSA, and company paid Short Term Disability & Life and Accidental Death and Dismemberment and a host of other voluntary benefits to select from)
- At Total Care Services, Inc., a non-profit organization, we offer more than just a chance to make a significant impact in our community. As a participant in the Public Service Loan Forgiveness (PSLF) Program, joining our team means you're also eligible to apply for loan forgiveness, empowering you to serve with financial peace of mind.
Total Care Services, Inc. (TCS) is seeking dedicated and compassionate individuals to join our team as Case Manager in our Coordination of Community Services program. The Coordinator of Community Services II (CCS II) will work with the Program Support Supervisor to manage the Person-Centered-Plans (PCP), Comprehensive Assessment (CA), and Supports and Services Planning Tool (SSPT). The CCS II will thoroughly understand the PCP, CA, and SSPT processes and timelines required by Federal and State compliance regulations. As a Case Manager, you will play a crucial role in supporting individuals with intellectual and developmental disabilities and their families in Maryland.
As a Case Manager (CCSII), you will:
- Work collaboratively with clients and their families to identify needs, goals, and preferences
- Provide information about community resources and support services
- Empower clients to make informed choices and plan for their future
- Assist clients in accessing service delivery systems, resources, and supports
- Monitor and evaluate services to ensure they meet clients' needs and preferences
- Carry a caseload of at least twenty-five (25) persons served, complete and document a minimum of thirty (30) billable units a day (or one hundred (150) units per week) within Long Term Services and Support System (LTSS) Maryland for activities completed on behalf of eligible persons.
- Manage and complete all assigned Person-Centered-Plans (PCP) and Supports and Services Planning Tools (SSPT).
- Pair up with CCS I teams and Program Supervisors to provide support.
- Act as a backup in the absence of CCS I and PCP Manager/Scheduler.
- Assist with continuous improvement projects such as training and/or initiatives.
- Attends weekly supervision with the Program Support Supervisor.
Qualifications:
- Master’s degree preferred; Bachelor’s degree in human services required.
- Case management: 2 years (Required)
- Community engagement: 2 years (Required)
- Must be a licensed driver and have own transportation with valid insurance.
- Must be able to drive to and from meetings throughout the state of Maryland.
- Knowledge of Home and Community Based Waiver Services and the developmental disabilities field.
- Mandatory COVID-19 Vaccination Policy applies to all employees.
- Must be a U.S. citizen or alien who is lawfully authorized to work in the United States.
- Must be proficient with Microsoft 365 Word, MS Excel, PowerPoint, Outlook, TEAMS, and all other applications.
- Must have excellent oral and written communication skills.
- Must have excellent analytical skills and possess the ability to perform statistical analysis of aggregate data.
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Total Care Services, Inc. is committed to equal employment opportunity and to compliance with federal, state, and local laws governing non-discrimination. Total Care Services, Inc. is proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.
Job Opportunity: Field Service Technician - Pump Systems with Allied Technical Services in Columbus, OH (Marengo area)
Do you have strong mechanical skills? Are you a quick learner? Do you have a passion for delivering impactful solutions and results? If so, then we have an exciting opportunity for you.
Allied Technical Services is hiring a Field Service Technician to support temporary pump and piping systems used in municipal, industrial, and construction projects. If you’re mechanically inclined and eager to learn, we’ll provide training to help you succeed.
Pay & Benefits
- $18/hour to $20/hour, based on experience
- Guaranteed 40 hours/week + overtime opportunities
- Incremental pay increases with training and skill development
- Generous PTO and comprehensive benefits
- Safety equipment, and in‑house training provided
- Company vehicle provided for work‑related use during working hours
What You’ll Do
- Install, operate, and service temporary pump and piping systems
- Load and unload pumps and related equipment
- Ability to operate lifting equipment including forklifts, extended boom forklifts, skid steers, tow motors, etc., preferred.
- Complete basic documentation for rented equipment
- Work at job sites across Ohio, Kentucky, and Indiana
- Participate in an after‑hours/on‑call rotation as needed
What We’re Looking For
- 1–3 years of construction or mechanical experience preferred (not required)
- Able to meet physical demands by lifting more than 25 lbs, working from heights, bend, squats, and performing outdoor tasks in all weather conditions.
- Experience with forklifts, skid steers, or similar equipment is a plus
- Valid driver’s license with a clean driving record
- Ability to pass background, drug, and alcohol screening
- Exposure to job site conditions: petro-chemical refineries, mills, mines, construction sites, industrial/power plants, wastewater treatment plants, etc.
- Exposure to all outdoor weather conditions.
About Allied Technical Services
Allied Technical Services is a family‑owned company specializing in industrial and municipal pumping equipment, including installation, maintenance, and emergency response. We offer a supportive team environment with real opportunities for growth.
Location: Pump Rental Branch – Marengo, OH (outside Columbus)
To learn more about Allied Technical Services and the products and services that we provide, take a moment to review our website and LinkedIn page:
:// ’t miss out! Come join a growing company with a competitive salary, incentive programs, and a great team culture. If you have the required experience and qualifications, please apply online at or email !
Employer is EOE/M/F/D/V. Please no third-party candidates or phone calls.
In this role, you will report to the Area Manager and will work closely with the Avantor's Advanced Laboratory Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science.
Location: Summit, NJ
Shift: Monday-Friday 7:30 am -4:00 pm
Hourly Pay Range:
Benefits:
Health and Wellness: Medical, Dental, Vision and Wellness programs
Time Off: Paid Time Off (PTO), Company paid holidays, Choice holidays etc.
Financial Well Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount
Added Protection Coverage: To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto and home insurance
Recognition: Celebrate your peers and earn points to redeem on gifts and products
What we're looking for
Education:
High school diploma or GED required; Associates degree or undergraduate degree in business or science related field is preferred
Experience:
4 years of equivalent experience in customer service, purchasing, or account management.
Proven experience in managing associates and leading teams effectively.
GMP and GLP training is considered a plus.
Proficient in collaboration tools, with preferred experience using Microsoft Teams.
Familiar with Information Access systems and ERP platforms.
Demonstrates excellent customer service skills and maintains a professional, can-do attitude.
Basic understanding of purchasing processes and inventory management principles.
Strong commitment to safety, quality, and strict adherence to established protocols, policies, and procedures.
Highly adaptable and flexible, with the ability to manage multiple tasks efficiently.
Self-motivated and capable of working independently with a proactive, forward-thinking mindset.
Skilled in troubleshooting and resolving issues effectively.
Strong verbal and written communication skills, with the ability to collaborate across departments and engage with customers.
Knowledgeable in applying and administering company policies consistently.
Able to make sound business decisions with minimal guidance from management.
How you will thrive and create an impact
Avantor's Advanced Laboratory Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support.
The Team Lead is responsible for overseeing the day-to-day operations of the onsite Scope of Work (SOW) in alignment with customer requirements at the customer location. This role supports and leads a small team of Avantor on-site personnel, serving as the primary point of contact for the customer. Typically dedicated to one customer and one site location, the Team Lead reports directly to a manager and actively participates in the work performed by the team.
In this role you will:
Coordinate and lead team efforts to execute tasks outlined in the SOW based on customer requirements.
Coach and motivate team members to meet or exceed performance goals, fostering individual and team development through mentoring.
Manage open order status reports, departmental metrics, and maintain SOPs/SOWs.
Provide training and serve as a backup for associates to ensure continuity of operations.
Perform administrative duties including timecard review, vacation scheduling, and contributing to performance management.
Create and maintain documentation such as SOPs, SOWs, SPIs, and KPIs.
Deliver customer reporting and conduct data analysis to support operational insights.
Act as a liaison between the customer, Avantor Services, and Avantor Sales to ensure alignment and satisfaction.
Perform additional duties as assigned to support team and customer success.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.
Why Avantor?
Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!
Pay Transparency:
The expected pre-tax pay for this position is
$51,500.00 - $83,375.00Actual pay may differ depending on relevant factors such as prior experience and geographic location.
EEO Statement:
We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
For more information about equal employment opportunity protections, please view the Know Your Rights poster.
3rd Party Non-Solicitation Policy:
By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.
Avantor offers a comprehensive benefits package including medical, dental, and vision coverage, wellness programs, health savings and flexible spending accounts, a 401(k) plan with company match, and an employee stock purchase program. Employees also receive 11 paid holidays, accrue 18 PTO days annually, are eligible for volunteer time off and 6 weeks of 100% paid parental leave (except in states that offer paid family leave). These benefits may not apply to employees covered by a collective bargaining agreement or those subject to other eligibility rules.
Whether you’re looking for a career change or a chance to gain more experience in the field, we offer exciting opportunities to develop your skills and build a successful career.
Join a team that values innovation, collaboration, and customer service.
This role builds customer relationships by traveling to Quarry and Aggregate customer locations to perform follow-up activities on complete goods, parts and service sales, address customer concerns, promote aftermarket sales, furnish technical support where applicable and collect profiling information to enhance customer experience.
Develops assigned sales territory to maximize market potential and sales volume.
**Must live in Northern Illinois to be considered for the position.
Why West Side Tractor Sales? Competitive Pay: Annual Base + Commission, $60,000-$80,000+ Annual Potential.
Compensation will be based on heavy equipment and dealership experience.
Comprehensive Benefits Package: Access to a full range of benefits that support your health, well-being, and future.
( Link to benefits overview ).
Stay Ahead of the Curve: We're committed to your development, offering hands-on experience to stay current with the latest John Deere technology and industry trends.
A Culture of Safety & Teamwork: At West Side, we prioritize safety and foster a collaborative team environment that works together to get the job done and ensure customer satisfaction.
What You’ll Do: Sales & Customer Support Activities: Markets and sells quarry and aggregate products to specific customers Markets and sells value added programs such as maintenance plans, machine inspections and special parts promotions Addresses customer concerns and resolves problems effectively and satisfactorily Assists the Q&A Sales Department with after sales calls to ensure equipment operates to the customer’s satisfaction Inventory & Parts Sales: Collaborates with Q&A Team to identify recommended stocking levels for select customers and WSTS’s internal stocking threshold Manages Q&A customer order process Follow safety protocols and ensure everything is done correctly.
Completes training assigned by manager What We’re Looking For: Experience: 5+ years of direct experience in quarry and aggregate industry, QA/QC experience strongly preferred Knowledge of practical aggregate production methods strongly preferred Sales experience and ability required Solid parts and machinery knowledge Customer Service Expertise: A friendly and professional communicator who enjoys solving problems and providing exceptional service to customers.
Tech-Savvy: Proficient in computer use including Internet, data entry and Microsoft Office Programs Travel: Ability to travel within assigned territory and work flexible hours Driver’s License: A valid driver’s license and an acceptable driving record.
Ready to Join Us? Join a company that truly values its employees and where you can make a real difference.
If you’re ready to put your skills to work and be part of a dynamic, growing company, apply today!
Company Overview
DTS is an independent, locally owned and operated technology solutions provider headquartered in Bloomington, MN. Our unique approach involves improving the business of our clients and enhancing the lives of our employees. We believe this philosophy leads to success for everyone. DTS offers a chance to work in an environment that provides for personal growth and development, working with team members who take pride in producing high quality results.
Summary
DTS is seeking motivated, results-driven sales professionals to generate new business revenue across the Twin Cities metro area. In this role, you will drive office technology sales growth by engaging with prospects and positioning our innovative solutions, while maintaining ongoing client relationships to support account growth and long-term success. You will play a key role in supporting our commitment to solving technology challenges through IT, Print, Voice, Cloud, and Security solutions. We offer a competitive salary, excellent commission plan, and outstanding benefits. DTS is an Equal Opportunity Employer.
What We Offer
- Incredible culture! We celebrate your wins and will help you get more!
- Base salary plus variable commission and bonuses
- All-inclusive Eagle’s Club trip for top performers
- Comprehensive benefits package including paid time off, 401k, and auto allowance
- Proven sales process and dedicated pre-sales support
Responsibilities
- Prospect and generate leads through cold outreach, networking, and referrals
- Conduct discovery meetings to understand client environments and pain points
- Drive the sales process by turning client meetings into proposals, and proposals into deals
- Conduct product demonstrations and showcase the benefits of our technology solutions
- Own the sales cycle from discovery to close
- Develop and execute on territory plans to exceed sales targets
- Maintain accurate records in CRM and provide regular forecasts
- Collaborate with internal teams to support post-sale activities
- Build client relationships, support account growth, and ensure long-term success
Qualifications
- Proven experience in outside sales or similar role, preferably in technology solutions
- Proven success in meeting or exceeding sales quotas
- Strong business acumen and understanding of technology solutions
- Excellent communication, presentation, and negotiation skills
- Familiarity with Salesforce or similar CRM software is a plus
Requirements
- Valid driver's license
- Ability to sit and stand for extended periods
- Ability to lift and carry up to 20 pounds
- Frequent use of a computer, including keyboard and mouse
- Typing proficiency of 40+ words per minute
If you are ready to take your sales career to the next level and make a significant impact at DTS, we invite you to apply today!
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Travel reimbursement
- Vision insurance
Compensation Package:
- Base salary + auto allowance
- Commission pay
- Monthly, quarterly and annual bonuses
- Eagles Club trip for top performers
Schedule:
- Monday to Friday
Work Location: In person
This position will be located at the Penske facility at 9210 E Hampton Drive Capitol Heights, MD 20743.
Major Responsibilities: • Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.
• Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.
• Assure that all Penske Rental units are maintained and prepared for customers • Ensure parts are available for scheduled work • Hold vendors accountable for quality and adherence to schedule for outside work • Provide customer service, assuring customers are satisfied and will return for additional business.
• Maintain shop productivity by optimizing the work plan • Coordinate with district billing clerks as necessary • Other projects and tasks as assigned by supervisor Qualifications: • 2 years of customer service experience required • At least 1 year of hands on mechanical experience required • 2 years of supervisory experience preferred • At least 2 years of service department administration preferred • High School diploma or equivalent required • Associates Degree, Technical School Degree, or Bachelors Degree preferred • ASE certification preferred • Prior experience with service scheduling programs and diagnostic programs preferred • The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management • The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice.
• Regular, predictable, full attendance is an essential function of the job • Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
Physical Requirements: The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period.
• The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls.
• The associate must be able to work safely at heights using applicable ladders and elevated working platforms.
• The associate must be able to safely work in all weather conditions.
• Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment.
• The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.
Pay: $25.48
- $32.50 hourly Benefits: Our excellent benefits plan keep associates and their families happy, healthy and secure.
To learn more visit Penske is an Equal Opportunity Employer.
About Penske Truck Leasing/Transportation Solutions Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward.
With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success.
Visit Go Penske to learn more.
Job Category: Vehicle Maintenance Management/Supervisors Job Family: Customer Experience Address: 9210 E Hampton Dr Primary Location: US-MD-Capitol Heights Employer: Penske Truck Leasing Co., L.P.
Req ID: 2602759
The George Washington University Hospital (GW Hospital) continues to be a leader in providing the highest level of quality and compassionate healthcare for the D.C. Region. U.S. News & World Report has just released the 2023-2024 ratings and rankings, in which GW Hospital is recognized as a Best Regional Hospital. GW ranks 5th in the region, which includes hospitals in D.C. and parts of Maryland, Virginia and West Virginia.
GW Hospital achieved "High Performing" status in two specialty areas, Neurology and Neuroscience.
In addition, GW Hospital receiving “High Performing” designations for the following 10 procedures: COPD, Diabetes, Heart Attack, Heart Failure, Kidney Failure, Leukemia, Lymphoma and Myeloma, Lung Cancer Surgery, Pneumonia, Prostrate Cander Surgery and Stroke.
Measured by factors such as patient outcomes, "High Performing" is a designation U.S. News & World Report bestows to recognize performance in these specialties that is significantly better than the national average. GW Hospital received the American College of Cardiology’s National Cardiovascular Data Registry (NCDR) Chest Pain – Myocardial Infarction (MI) Registry Platinum Performance Achievement Award for 2023. *GW Hospital is the only hospital in Washington, D.C., to be recognized for this service line.
Children’s National Hospital, GW Hospital’s NICU partner, was recently ranked the number two hospital in the country for neonatology by U.S. News & World Report. In addition to these recent U.S. News & World Report recognitions, GW Hospital also provides high-quality care in the region through its designation as a Level I Trauma Center and designation as a Comprehensive Stroke Center.
The mission of GWU Hospital is to provide the highest quality of healthcare, advanced medical technology, and world class service to its patients in an academic medical center dedicated to education and research.
POSITION SUMMARY
Our food service workers seek out best practice opportunities to enhance patient care by ensuring that all food/menu items are prepared and served to customers and patients within the facility. They will be responsible for maintaining sanitation standards for general work and serving areas throughout the department.
Benefit Highlights
· Challenging and rewarding work environment
· Competitive Compensation & Generous Paid Time Off
· Excellent Medical, Dental, Vision and Prescription Drug Plans
· 401(K) with company match and discounted stock plan
· SoFi Student Loan Refinancing Program
· Career development opportunities within UHS and its 300+ Subsidiaries! · More information is available on our Benefits Guest Website:
Pay Transparency - To encourage pay transparency, promote pay equity, and proactively address regulations, UHS and all our subsidiaries will comply with all applicable state or local laws or regulations which require employers to provide wage or salary range information to job applicants and employees. A posted salary range applies to the current job posting. Salary offers may be based on key factors such as education and related experience
Qualifications
POSITION REQUIREMENTS
Education/Qualification
Education or Equivalent Experience: High School diploma or GED preferred
Supervisor/Managerial Experience: None
Function Specific Experience: 0-2
Certification Requirements: None
Skills
Applies skills appropriate for the position
Adapts procedures, processes, tools equipment and techniques to accomplish the requirements of the position
Ability to effectively communicate policies, and/or procedures in a manner easily understood by fellow employees
About Universal Health Services
One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (NYSE: UHS) has built an impressive record of achievement and performance, growing since its inception into a Fortune 500 corporation. Headquartered in King of Prussia, PA, UHS has 99,000 employees. Through its subsidiaries, UHS operates 28 acute care hospitals, 331 behavioral health facilities, 60 outpatient and other facilities in 39 U.S. States, Washington, D.C., Puerto Rico and the United Kingdom.
EEO Statement
All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.
Avoid and Report Recruitment Scams
We are aware of a scam whereby imposters are posing as Recruiters from UHS, and our subsidiary hospitals and facilities. Beware of anyone requesting financial or personal information.
At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.
If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.
The George Washington University Hospital (GW Hospital) continues to be a leader in providing the highest level of quality and compassionate healthcare for the D.C. Region. U.S. News & World Report has just released the 2023-2024 ratings and rankings, in which GW Hospital is recognized as a Best Regional Hospital. GW ranks 5th in the region, which includes hospitals in D.C. and parts of Maryland, Virginia and West Virginia.
GW Hospital achieved "High Performing" status in two specialty areas, Neurology and Neuroscience.
In addition, GW Hospital receiving “High Performing” designations for the following 10 procedures: COPD, Diabetes, Heart Attack, Heart Failure, Kidney Failure, Leukemia, Lymphoma and Myeloma, Lung Cancer Surgery, Pneumonia, Prostrate Cander Surgery and Stroke.
Measured by factors such as patient outcomes, "High Performing" is a designation U.S. News & World Report bestows to recognize performance in these specialties that is significantly better than the national average. GW Hospital received the American College of Cardiology’s National Cardiovascular Data Registry (NCDR) Chest Pain – Myocardial Infarction (MI) Registry Platinum Performance Achievement Award for 2023. *GW Hospital is the only hospital in Washington, D.C., to be recognized for this service line.
Children’s National Hospital, GW Hospital’s NICU partner, was recently ranked the number two hospital in the country for neonatology by U.S. News & World Report. In addition to these recent U.S. News & World Report recognitions, GW Hospital also provides high-quality care in the region through its designation as a Level I Trauma Center and designation as a Comprehensive Stroke Center.
The mission of GWU Hospital is to provide the highest quality of healthcare, advanced medical technology, and world class service to its patients in an academic medical center dedicated to education and research.
POSITION SUMMARY
Our food service workers seek out best practice opportunities to enhance patient care by ensuring that all food/menu items are prepared and served to customers and patients within the facility. They will be responsible for maintaining sanitation standards for general work and serving areas throughout the department.
Benefit Highlights
· Challenging and rewarding work environment
· Competitive Compensation & Generous Paid Time Off
· Excellent Medical, Dental, Vision and Prescription Drug Plans
· 401(K) with company match and discounted stock plan
· SoFi Student Loan Refinancing Program
· Career development opportunities within UHS and its 300+ Subsidiaries! · More information is available on our Benefits Guest Website:
Pay Transparency - To encourage pay transparency, promote pay equity, and proactively address regulations, UHS and all our subsidiaries will comply with all applicable state or local laws or regulations which require employers to provide wage or salary range information to job applicants and employees. A posted salary range applies to the current job posting. Salary offers may be based on key factors such as education and related experience
Qualifications
POSITION REQUIREMENTS
Education/Qualification
Education or Equivalent Experience: High School diploma or GED preferred
Supervisor/Managerial Experience: None
Function Specific Experience: 0-2
Certification Requirements: None
Skills
Applies skills appropriate for the position
Adapts procedures, processes, tools equipment and techniques to accomplish the requirements of the position
Ability to effectively communicate policies, and/or procedures in a manner easily understood by fellow employees
About Universal Health Services
One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (NYSE: UHS) has built an impressive record of achievement and performance, growing since its inception into a Fortune 500 corporation. Headquartered in King of Prussia, PA, UHS has 99,000 employees. Through its subsidiaries, UHS operates 28 acute care hospitals, 331 behavioral health facilities, 60 outpatient and other facilities in 39 U.S. States, Washington, D.C., Puerto Rico and the United Kingdom.
EEO Statement
All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.
Avoid and Report Recruitment Scams
We are aware of a scam whereby imposters are posing as Recruiters from UHS, and our subsidiary hospitals and facilities. Beware of anyone requesting financial or personal information.
At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.
If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.
Job Summary
The SMT Process Engineer IV is a senior-level technical expert responsible for optimizing and maintaining surface mount technology (SMT) processes to ensure high-quality, efficient, and cost-effective electronic assembly. This role involves advanced troubleshooting, process development, and continuous improvement initiatives across multiple SMT lines, often acting as a lead or mentor within the engineering team. Job ResponsibilitiesLead the development, implementation, and optimization of complex SMT processes, including stencil printing, pick-and-place FUJI, reflow soldering, and automated optical inspection (AOI).
Conduct advanced root cause analysis and implement corrective actions for SMT process defects (e.g., shorts, opens, voids, component placement issues) using statistical process control (SPC) and other analytical tools.
Design and execute experiments (DOE) to improve SMT process robustness, yield, and throughput, focusing on new product introduction (NPI) and existing product enhancements.
Collaborate with design engineering, manufacturing, and quality teams to ensure manufacturability (DFM) and resolve complex technical issues related to SMT assembly.
Develop and maintain comprehensive process documentation, work instructions, and training materials for SMT operators and technicians.
Evaluate and recommend new SMT equipment, materials, and technologies to enhance capabilities and improve manufacturing efficiency.
Provide technical mentorship and guidance to junior engineers and manufacturing personnel on SMT best practices and problem-solving techniques.
Drive continuous improvement projects using Lean manufacturing and Six Sigma methodologies to reduce waste and increase productivity within SMT operations.
Monitor key performance indicators (KPIs) for SMT processes and present findings and recommendations to management.
Ensure compliance with all relevant industry standards, safety regulations, and quality management systems (e.g., ISO, IPC).
Job Qualifications
Bachelor's degree in Electrical Engineering, Mechanical Engineering, Materials Science, or a related technical field. Master's degree preferred.
8+ years of progressive experience in SMT process engineering within a high-volume electronics manufacturing environment.
Expert-level knowledge of SMT equipment (e.g., printers, pick-and-place machines, reflow ovens, AOI/SPI) from various manufacturers (e.g., Fuji, Universal, Koh Young, Agilent).
Deep understanding of IPC-A-610 and J-STD-001 standards.
Proficiency in statistical process control (SPC), design of experiments (DOE), and advanced problem-solving methodologies (e.g., 8D, Six Sigma).
Strong analytical skills with the ability to interpret complex data and make data-driven decisions.
Demonstrated ability to lead technical projects and drive process improvements.
Excellent communication, interpersonal, and presentation skills, with the ability to effectively collaborate with cross-functional teams and mentor others.
Experience with CAD/CAM software for SMT programming and DFM analysis is a plus.
Ability to work effectively in a fast-paced, dynamic manufacturing environment.
Location: Nashville, TN (Onsite) Shift: 1st Shift (Standard hours) Pay Rate:$34/hr Need to Speak French Job Responsibilities Ensures the resolution of complex and high-priority customer issues, coordinating with internal teams to deliver comprehensive and timely solutions.
Utilizes advanced analytics to monitor and evaluate agent performance, preparing detailed reports to drive data-informed decision-making and coaching.
Possesses the ability to remove entitlement roadblocks when the quotes team is not available and assists customer service manager with agent feedback and coaching.
Coordinates with workforce management on agent tardies and absences and uses knowledge, tools, and applications simultaneously to quickly connect care providers with solutions.
Analyzes and interprets customer feedback to identify systemic issues, recommending strategic improvements to enhance overall service quality, working under limited supervision.
Develops and implements advanced troubleshooting procedures for challenging technical problems, ensuring effective and efficient resolutions.
Provides support to customers on a range of sophisticated product and service inquiries, leveraging in-depth knowledge and experience.
Utilizes advanced analytics to monitor and evaluate service metrics, preparing detailed reports to drive data-informed decision-making.
Executes training programs for both customers and internal teams, focusing on complex service issues and advanced product features.
Reviews and validates high-impact service requests and orders, ensuring precision and accuracy in processing and execution.
Executes customer experience initiatives by proactively identifying and addressing potential service gaps and areas for improvement.
Guides junior team members, providing advanced training and support to develop their skills and improve their handling of complex issues.
Drives continuous improvement efforts by leading initiatives to refine service protocols, integrate new technologies, and enhance customer interactions.
Requirements Minimum required Education: High School Diploma, Vocational Education Minimum required Experience: Minimum 2 years of experience in Customer Success, Customer Service, Customer Support or equivalent.
Preferred Skills Preferred Education: Bachelor's Degree or equivalent Preferred Experience: 3-5 years of Customer Service experience Skills: Data Analysis & Interpretation, Root Cause Analysis (RCA), Troubleshooting, Customer Relationship Management (CRM) Software, Microsoft Office, Data Entry, Documentation & Reporting, Administrative Support, Escalation Management, Customer Response Management, Customer Satisfaction Techniques, Customer Service Software, Technical Support
Utilizes advanced analytics to monitor and evaluate agent performance, preparing detailed reports to drive data-informed decision-making and coaching.
Possesses the ability to remove entitlement roadblocks when the quotes team is not available and assists customer service manager with agent feedback and coaching.
Coordinates with workforce management on agent tardies and absences and uses knowledge, tools, and applications simultaneously to quickly connect care providers with solutions.
Analyzes and interprets customer feedback to identify systemic issues, recommending strategic improvements to enhance overall service quality, working under limited supervision.
Develops and implements advanced troubleshooting procedures for challenging technical problems, ensuring effective and efficient resolutions.
Provides support to customers on a range of sophisticated product and service inquiries, leveraging in-depth knowledge and experience.
Utilizes advanced analytics to monitor and evaluate service metrics, preparing detailed reports to drive data-informed decision-making.
Executes training programs for both customers and internal teams, focusing on complex service issues and advanced product features.
Reviews and validates high-impact service requests and orders, ensuring precision and accuracy in processing and execution.
Executes customer experience initiatives by proactively identifying and addressing potential service gaps and areas for improvement.
Guides junior team members, providing advanced training and support to develop their skills and improve their handling of complex issues.
Drives continuous improvement efforts by leading initiatives to refine service protocols, integrate new technologies, and enhance customer interactions.
Requirements: Minimum required Education: High School Diploma, Vocational Education Minimum required Experience: Minimum 2 years of experience in Customer Success, Customer Service, Customer Support or equivalent.
Minimum required Certification: N/A Preferred Skills: Preferred Education: Bachelor's Degree or equivalent Preferred Experience: 3-5 years of Customer Service experience Preferred Certification: N/A Skills: Data Analysis & Interpretation, Root Cause Analysis (RCA), Troubleshooting, Customer Relationship Management (CRM) Software, Microsoft Office, Data Entry, Documentation & Reporting, Administrative Support, Escalation Management, Customer Response Management, Customer Satisfaction Techniques, Customer Service Software, Technical Support
Charlotte Hungerford Hospital (10115)Shift Detail: This posting is for 4 8-hour shifts per week with on-call rotation consisting of typically 1 overnight per week as well as weekend on-call rotation typically 1 weekend every 7-8 weeksEvery day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: We invite you to become part of Connecticut's most comprehensive healthcare network.Charlotte Hungerford Hospital is a 122-bed, general acute care community hospital located in Torrington, Connecticut, that serves as a regional health care resource for the 100,000 residents of Litchfield County and Northwest Connecticut.
CHH offers personalized attention from an expert team of caregivers and physicians that utilize advanced technology and clinical partnerships in a convenient, safe and comfortable patient environment.Registered Nurses utilize the nursing process (assessment, planning, intervention, documentation, and evaluation) to provide direct and indirect patient care based on area(s) assigned, addressing the age appropriate needs of all patients.Follows nursing department philosophies, policies and procedures to develop unique education and care plans for each patient and provide appropriate education and support for family members.Responsible for ensuring customer satisfaction (patient, family, physician, others), maintaining patient confidentiality and being sensitive to the age specific patient needs for comfort, privacy and generalized care.
Maintains current license as a Registered Nurse in the State of ConnecticutBachelor's degree in field of Nursing preferred.We take great care of careers.With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth.
Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children.
Charlotte Hungerford Hospital (10115)Shift Detail: This posting is for 4 8-hour shifts per week with on-call rotation consisting of typically 1 overnight per week as well as weekend on-call rotation typically 1 weekend every 7-8 weeksEvery day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: We invite you to become part of Connecticut's most comprehensive healthcare network.Charlotte Hungerford Hospital is a 122-bed, general acute care community hospital located in Torrington, Connecticut, that serves as a regional health care resource for the 100,000 residents of Litchfield County and Northwest Connecticut.
CHH offers personalized attention from an expert team of caregivers and physicians that utilize advanced technology and clinical partnerships in a convenient, safe and comfortable patient environment.Registered Nurses utilize the nursing process (assessment, planning, intervention, documentation, and evaluation) to provide direct and indirect patient care based on area(s) assigned, addressing the age appropriate needs of all patients.Follows nursing department philosophies, policies and procedures to develop unique education and care plans for each patient and provide appropriate education and support for family members.Responsible for ensuring customer satisfaction (patient, family, physician, others), maintaining patient confidentiality and being sensitive to the age specific patient needs for comfort, privacy and generalized care.
Maintains current license as a Registered Nurse in the State of ConnecticutBachelor's degree in field of Nursing preferred.We take great care of careers.With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth.
Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children.
This role is ideal for someone who is highly organized, calm under pressure, customer focused, and eager to learn.
Prior aviation experience is helpful but not required.
What You’ll Do: As a Flight Logistics & Client Services Coordinator, you will serve as the central point of communication for charter operations.
You will support wholesale and owner flights from initial quote through trip completion, ensuring a seamless customer experience and safe, efficient operations.
This role reports to the Charter Sales & Flight Coordination Manager and is also responsible for: • Quoting trips, booking trips, verification of passenger information against the Transportation Security Administration (TSA) list, arranging catering, hotels, international handling, &/or ground transportation, etc.
• Proactively addressing customer needs that may arise before, during, or after a flight • Providing prompt and accurate quotes to new and existing customers using our Operations System and follow up as appropriate • Developing good working relationships with customers, vendors, brokers, and colleagues • Maintaining an awareness of fleet movements through flight following and crew communication • Gaining and sustaining a basic understanding of Part 135 requirements and a working knowledge of fleet aircraft, airports, and scheduling software (training provided) Some evening/weekend/holiday on-call availability will be required.
The ideal candidate will be responsible for assisting customers, answering inquiries, and ensuring a positive customer experience.
Key Responsibilities: Respond to customer inquiries via phone, email, or chat Provide accurate information about products and services Resolve customer complaints in a professional and timely manner Maintain customer records and update account information Collaborate with internal teams to address customer needs Requirements: High school diploma or equivalent Previous customer service experience is preferred Excellent communication and interpersonal skills Strong problem-solving abilities Ability to work in a fast-paced environment Basic computer skills
SUMMARY
This senior-level service role combines hands-on technical expertise with regional leadership responsibility. The position serves as the primary service and customer support contact for a defined region, balancing field-based service work with oversight, coordination, and performance management of service operations. The role plays a critical part in maintaining customer satisfaction, driving service quality, and ensuring efficient response and resolution across complex CNC environments.
RESPONSIBILITIES
- Serve as the main regional service contact, coordinating incoming service requests and assigning work to field personnel.
- Provide advanced technical support and troubleshooting for CNC equipment involving mechanical, electrical, pneumatic, hydraulic, and PLC systems.
- Support and mentor service engineers through field assistance, technical guidance, and localized training initiatives.
- Oversee open service issues, ensuring timely resolution, proper documentation, and customer communication.
- Prepare service estimates, manage service reports, and support billing and quality documentation processes.
- Conduct performance feedback activities, participate in interviews, and assist with ongoing training and development planning.
- Support machine installations, inspections, shipping coordination, and showroom equipment activities as needed.
- Perform regular safety and compliance audits related to service and facility operations.
QUALIFICATIONS
- Bachelor's degree required.
- Five to seven or more years of progressive service engineering experience with exposure to leadership or regional responsibility.
- Strong working knowledge of CNC systems, including mechanical, electrical, pneumatic, hydraulic, PLC, and programming fundamentals.
- Demonstrated ability to manage multiple priorities in fast-paced, field-driven environments.
- Proven customer-facing communication skills with a professional, solutions-focused approach.
- Strong organizational skills with attention to detail and follow-through.
- Proficiency with standard business software; experience with ERP or CRM systems is a plus.
BENEFITS
- Competitive base compensation with performance-based bonus opportunities.
- High-visibility regional leadership role with strong ownership and decision-making impact.
- Blend of hands-on technical work and leadership responsibilities for continued skill growth.
- Opportunity to work directly with customers and advanced CNC technologies.
- Comprehensive benefits package supporting long-term career stability.
