A O Smith Customer Service Jobs in Usa
45,786 positions found
$14 - 15 / hour
As a Housekeeping Attendant at Springhill Suites by Marriott, you ensure the guest checks into an immaculately cleaned room so they feel at home and at ease in the comfort of their hotel rooms. You will also learn to regularly give memorable service to each guest you encounter. You'll also:
- Clean and maintain all areas of guest-rooms including making beds, cleaning bathrooms, fixtures, removing dirty linen & terry and replacing all used guest amenities, dusting, vacuuming, emptying trash, mopping floors and adding a personal touch to provide excellent housekeeping service.
- Complete standard room assignments in compliance with time and productivity standards
- Report maintenance request to ensure everything in perfect working order
- Respect guest privacy and security
Responsibilities:
We are here to make people happy!! Carowinds associates are enthusiastic about their work because they create fun and memories to last lifetime! They are crucial to providing guests with a variety of engaging activities that reflect and uphold our core values of Integrity, Courtesy, and Inclusiveness.
Qualifications:
- Previous hotel, laundry or linen service experience a plus
- Must be comfortable around heavy duty machinery
- Able to stand for extended periods of time
- Able to push and pull up to 50lbs
- People who love helping others and will support the needs of our guests and associates.
- Good judgement and a commitment to safety.
- Ability to work and interact with people from diverse backgrounds.
- Individuals with a passion and excitement about Carowinds.
- Availability to include some weekdays, weekends, evenings, and holidays.
- You!
“TOP FRANCHISE” 3 Years Running - Entrepreneur
“100 Most Influential Companies” - Time
Join one of the hottest global brands - with a top Franchisee - HAZA BELL! HAZA BELL has a track record of guest satisfaction, team satisfaction & internal career growth that let’s your talents shine!
Our Leaders teach & inspire their teams to deliver our flavorful products with fast & friendly service, while guiding each associate on their Career Path. We do this by executing daily on detail & delivering excelling financial performance driven by guest satisfaction.
Contact us today to start your Path to Success!
You enjoy people and providing friendly, accurate service to customers as well as your teammates and managers. Key responsibilities include greeting customers in the restaurant or drive-thru, taking and ringing up orders, handling payment and thanking customers. You’ll also prepare and store food ingredients, assemble food and beverage orders, check to make sure they’re correct, package products, and maintain a clean, safe work and dining environment.
Team Member behaviors include:
- Being friendly and helpful to customers and co-workers.
- Meeting customer needs and taking steps to solve food or service issues.
- Working well with teammates and accepting coaching from management team.
- Having a clean and tidy appearance and work habits.
- Communicating with customers, teammates and managers in a positive manner.
You enjoy people and providing friendly, accurate service to customers as well as your teammates and managers. Key responsibilities include greeting customers in the restaurant or drive-thru, taking and ringing up orders, handling payment and thanking customers. You’ll also prepare and store food ingredients, assemble food and beverage orders, check to make sure they’re correct, package products, and maintain a clean, safe work and dining environment.
Team Member behaviors include:
- Being friendly and helpful to customers and co-workers.
- Meeting customer needs and taking steps to solve food or service issues.
- Working well with teammates and accepting coaching from management team.
- Having a clean and tidy appearance and work habits.
- Communicating with customers, teammates and managers in a positive manner.
You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. HAZA Bell is an equal opportunity employer who may provide reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job. Qualified applicants will receive consideration without regarding to age, race, color, religion, sex, sexual orientation, disability, or national origin. Must be eligible to work in this country.
Job Title: Restaurant Crew Member
Overview: As a Restaurant Crew Member, you play a vital role in the day-to-day operations of the restaurant. You will work as part of a team delivering exceptional customer service, prepare food items, maintain cleanliness and sanitation standards, and contribute to a positive dining experience for guests.
Key Responsibilities:
1. Customer Service:
2. - Greet customers warmly and assist them in placing their orders.
3. - Provide recommendations and answer questions about menu items.
4. - Ensure prompt and courteous service to enhance the customer’s experience.
5. Food Preparation and Assembly:
6. - Prepare and assemble food and beverage items according to restaurant recipes and standards.
7. - Ensure food items are prepared and served in a timely manner.
8. - Maintain proper portion control and presentation of food items.
9. Cleaning and Sanitation:
10. - Maintain cleanliness and organization of the dining area, kitchen, and customer service areas.
11. - Follow sanitation guidelines and food safety procedures to ensure a clean and safe environment for customers and staff.
12. - Assist with dishwashing and cleaning of kitchen equipment as needed.
13. Teamwork and Communication:
14. - Work collaboratively with team members to ensure efficient operations and excellent customer service.
15. - Communicate effectively with kitchen staff, servers, and management regarding customer orders and any issues that arise.
16. - Support fellow team members during busy periods and contribute to a positive work environment.
17. Compliance and Policies:
18. - Adhere to all company policies, procedures, and standards of conduct.
19. - Follow health and safety guidelines, including proper handling of food and equipment.
20. - Report any maintenance or safety issues to management promptly.
21. Upselling and Promotion:
22. - Inform customers about special promotions, new menu items, and upselling opportunities.
23. - Encourage customers to participate in loyalty programs or special offers to enhance their dining experience.
Requirements:
- Previous experience in a restaurant or customer service role is preferred but not required.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Strong interpersonal and communication skills to interact effectively with customers and team members.
- Willingness to learn and follow instructions, with a positive attitude and a strong work ethic.
- Availability to work flexible hours, including evenings, weekends, and holidays as needed.
Physical Requirements:
- Ability to stand, walk, and move around the restaurant for extended periods.
- Lift and carry items weighing up to 25 pounds.
Benefits:
- Medical, Dental, Vision Health Plan options
- 401(k) Retirement Plan
- STD, LTD, and Life Insurance options
IF Applicable Pay Transparency Range:
$13.50 - $16.00
We are seeking a full-time Customer Service Representative I to join our team at the Fredonia branch. As a CSR I, you'll greet customers, handle everyday transactions accurately, and share helpful information about our banking services. Along the way you'll develop transferable skills in cash handling, communication, and problem-solving that can serve you throughout your career.
Key Responsibilities:
* Deliver excellent customer service with a positive and helpful attitude
* Process transactions accurately while maintaining security and compliance
* Educate customers about banking products and services
* Follow all bank policies, procedures, and regulatory requirements
Previous cash handling or customer service experience is preferred, but enthusiasm and willingness to learn matters most.
Scheduling will include rotating Saturdays from 9 to 12.
Take the first step toward a rewarding career in banking, apply today and grow with us!
Do you enjoy sharing your knowledge of meat and seafood with others while helping to teach and develop a team? Do you have a passion for delivering an extraordinary customer service experience while working in a fast paced and friendly environment? If the thought of helping people make healthy choices in one of the fastest growing retailers is up your alley
- then we need YOU to join our winning team at Sprouts Farmers Market as an Assistant Meat Manager.As the Assistant Meat & Seafood Manager
- you have a role in helping customers make healthy food choices by providing excellent customer service through managing and leading one of the busiest teams in our storeAssist the Meat & Seafood Manager in managing and merchandising the department for maximum productivity and profitResponsible for ordering and inventory controls, product quality, and supervision of the Meat & Seafood team.Effectively coordinate production, merchandising, and sales through ongoing planning, direction, goal setting, communication, and teamwork.Assist in leading a team that brainstorms to deliver the finest quality of product, highest level of service, and the greatest experience your customers will receiveAssist in hiring, teaching, training, developing the Meat & Seafood teamKnowledge of weekly ad items and assists with inventory and ordering; enforcing and following department practices regarding the receiving, stocking and unloading of product to ensure freshness and quality and is able to perform and follow our Clean as You Go and Fresh at 4 Programs.Unload and sort through store deliveries, operate, and maintain meat & seafood equipmentEnsure the execution of all company health, safety, and sanitation guidelines/regulations, and validate that other Meat & Seafood team members are also aware of, and following, these procedures.To be an Assistant Meat Manager at Sprouts Farmers Market you must:a positive attitude and the ability to interact with our customers.Have the ability to work a flexible schedule that changes as the business changes including nights, weekends and holidays.Perform general housekeeping in the department; clean and sanitize work area (including tables, floor, walls, cases, cooler, freezer, etc.).Must be capable of standing for up to 4 hour continuously, and a total of 8 hours per shift is a must; and perform general housekeeping in the department; clean and sanitize work area (including tables, floor, walls, cases, cooler, freezer, etc.).In addition to a rewarding career, Sprouts offers a comprehensive program to help support you and your family.
Sick time plan that you can use to support you or your immediate families healthFlexible schedulesEmployee Assistance Program (EAP)401(K) Retirement savings plan with a generous company matchCompany paid life insuranceContests and appreciation events throughout the year full of prizes, food and fun!Bonus based on company and/or individual performanceAffordable benefit coverage, including medical, dental and visionHealth Savings Account with company matchPre-tax Flexible Spending Accounts for healthcare and dependent careCompany paid short-term disability coveragePaid holidays
If you have a passion for inspiring people and a flair for fresh food, consider applying for a job at Sprouts! With a focus on customer service, our neighborhood grocery stores offer high-quality, farm fresh produce, natural meats, plenty of scoop-your-own bulk goods and much more in a fun, friendly, old-fashioned farmer's market setting.
Inspiring Women at SproutsTogether, these groups celebrate diversity and empower our team to thrive.Sprouts' management reserves the right to amend and change duties, responsibilities, and requirements to meet business and organizational needs as necessary.California Residents: We collect information in accordance with California law, please see here for more information.
Role Summary: The Ramp & Customer Service Agent is responsible for above and below wing tasks which include guest interactions and ramp functions.
Key Duties:
- Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking-in passengers and boarding flights) in a fast-paced environment.
- Work outdoors in all types of weather conditions while performing below wing functions (e.g., transports baggage and cargo, loads and offloads luggage and cargo, aircraft marshaling, pushes back the aircraft and aircraft deicing).
- Performs aircraft grooming and security searches.
- Perform boarding and gate duties (e.g., assisting and directing guests, making announcements, process standby's and upgrade requests).
- Process and secure guest luggage. Files and maintains luggage claims as necessary including damaged, delayed and pilferage.
- Loads and offloads luggage and cargo with the use of conveyor belts.
- At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.
- Performs other duties as assigned.
To preview of a Day in the Life of a Horizon Air Customer Service Agent press play on the video above. If the above video does not work try using the following link: Day in the Life - Horizon CSA
Job-Specific Experience, Education & Skills: Required:
- Strong written and verbal communication skills.
- Ability to juggle multiple tasks in a fast-paced environment.
- Must have a valid unexpired driver's license issued by a US state, a US territory or the District of Columbia.
- Ability to learn and operate a computerized reservation system.
- Typing speed of at least 25 WPM.
- Ability to consistently lift 50 pounds.
- Must be able to stand for long periods of time.
- Must be able to bend, stoop, squat, reach and grasp.
- Ability to perform basic mathematics.
- Ability to work a flexible schedule including nights, weekends and holidays.
- Ability to participate in paid training that may require overnight travel.
- Depending on work location, ability to obtain USPS Mail Handling Certification.
- Ability to obtain airport security clearance.
- Ability to communicate in English.
- High school diploma or equivalent.
- Minimum age of 18.
- Must be authorized to work in the U.S.
- A minimum of 1 year of customer service or community service experience.
Starting Rate: USD $20.60/Hr. Pay Details:
- Starting wage: $20.60 per hour (non-negotiable)
- Schedule: 15 to 30 hours per week
- Availability: Weekend and holiday availability is required
- Split-shift differential: When working a split shift, employees receive a $2.00 per hour differential. A split shift includes working a morning (AM) shift, taking an unpaid break, and returning for an evening (PM) shift.
- Effective split-shift hourly rate: $22.60 per hour (base wage + differential)
- Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
- Comprehensive well-being programs including medical, dental and vision benefits
- Generous 401k match program
- Quarterly and annual bonus plans
- Generous holiday and paid time off
Airport SIDA Badge Requirements: Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated.
Regulatory Information: Equal Employment Opportunity Policy Statement
It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.
We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (Section 503) and the Vietnam Era Veteran's Readjustment Assistance Act of 1974 (VEVRAA). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.
To implement this policy, we will:
(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories;
(2) Ensure that employment decisions are based only on valid job requirements; and
(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA.
Government Contractor & Department of Transportation (DOT) Regulations
Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT - regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.
FLSA Status: Non-Exempt Employment Type: Part-Time Regular/Temporary: Regular Requisition Type: Frontline Location: Bozeman, MT - Airport Featured Job: 0 A Y - T3 L
Location: Nashville, TN (Onsite) Shift: 1st Shift (Standard hours) Pay Rate:$34/hr Need to Speak French Job Responsibilities Ensures the resolution of complex and high-priority customer issues, coordinating with internal teams to deliver comprehensive and timely solutions.
Utilizes advanced analytics to monitor and evaluate agent performance, preparing detailed reports to drive data-informed decision-making and coaching.
Possesses the ability to remove entitlement roadblocks when the quotes team is not available and assists customer service manager with agent feedback and coaching.
Coordinates with workforce management on agent tardies and absences and uses knowledge, tools, and applications simultaneously to quickly connect care providers with solutions.
Analyzes and interprets customer feedback to identify systemic issues, recommending strategic improvements to enhance overall service quality, working under limited supervision.
Develops and implements advanced troubleshooting procedures for challenging technical problems, ensuring effective and efficient resolutions.
Provides support to customers on a range of sophisticated product and service inquiries, leveraging in-depth knowledge and experience.
Utilizes advanced analytics to monitor and evaluate service metrics, preparing detailed reports to drive data-informed decision-making.
Executes training programs for both customers and internal teams, focusing on complex service issues and advanced product features.
Reviews and validates high-impact service requests and orders, ensuring precision and accuracy in processing and execution.
Executes customer experience initiatives by proactively identifying and addressing potential service gaps and areas for improvement.
Guides junior team members, providing advanced training and support to develop their skills and improve their handling of complex issues.
Drives continuous improvement efforts by leading initiatives to refine service protocols, integrate new technologies, and enhance customer interactions.
Requirements Minimum required Education: High School Diploma, Vocational Education Minimum required Experience: Minimum 2 years of experience in Customer Success, Customer Service, Customer Support or equivalent.
Preferred Skills Preferred Education: Bachelor's Degree or equivalent Preferred Experience: 3-5 years of Customer Service experience Skills: Data Analysis & Interpretation, Root Cause Analysis (RCA), Troubleshooting, Customer Relationship Management (CRM) Software, Microsoft Office, Data Entry, Documentation & Reporting, Administrative Support, Escalation Management, Customer Response Management, Customer Satisfaction Techniques, Customer Service Software, Technical Support
The successful candidate will be responsible for assisting customers, addressing inquiries, resolving complaints, and ensuring a positive customer experience.
Key Responsibilities: Respond to customer inquiries via phone, email, or in person Provide accurate information about products and services Resolve customer complaints in a timely and professional manner Maintain records of customer interactions and transactions Process orders, forms, and requests Work closely with other departments to resolve issues Requirements: High school diploma or equivalent Excellent communication and interpersonal skills Strong problem-solving abilities Basic computer skills and familiarity with customer service systems Ability to remain calm and professional when dealing with difficult situations
Utilizes advanced analytics to monitor and evaluate agent performance, preparing detailed reports to drive data-informed decision-making and coaching.
Possesses the ability to remove entitlement roadblocks when the quotes team is not available and assists customer service manager with agent feedback and coaching.
Coordinates with workforce management on agent tardies and absences and uses knowledge, tools, and applications simultaneously to quickly connect care providers with solutions.
Analyzes and interprets customer feedback to identify systemic issues, recommending strategic improvements to enhance overall service quality, working under limited supervision.
Develops and implements advanced troubleshooting procedures for challenging technical problems, ensuring effective and efficient resolutions.
Provides support to customers on a range of sophisticated product and service inquiries, leveraging in-depth knowledge and experience.
Utilizes advanced analytics to monitor and evaluate service metrics, preparing detailed reports to drive data-informed decision-making.
Executes training programs for both customers and internal teams, focusing on complex service issues and advanced product features.
Reviews and validates high-impact service requests and orders, ensuring precision and accuracy in processing and execution.
Executes customer experience initiatives by proactively identifying and addressing potential service gaps and areas for improvement.
Guides junior team members, providing advanced training and support to develop their skills and improve their handling of complex issues.
Drives continuous improvement efforts by leading initiatives to refine service protocols, integrate new technologies, and enhance customer interactions.
Requirements: Minimum required Education: High School Diploma, Vocational Education Minimum required Experience: Minimum 2 years of experience in Customer Success, Customer Service, Customer Support or equivalent.
Minimum required Certification: N/A Preferred Skills: Preferred Education: Bachelor's Degree or equivalent Preferred Experience: 3-5 years of Customer Service experience Preferred Certification: N/A Skills: Data Analysis & Interpretation, Root Cause Analysis (RCA), Troubleshooting, Customer Relationship Management (CRM) Software, Microsoft Office, Data Entry, Documentation & Reporting, Administrative Support, Escalation Management, Customer Response Management, Customer Satisfaction Techniques, Customer Service Software, Technical Support
In this role, you will assist individuals with application intake, enrollment, and documentation verification while providing excellent customer service.
The ideal candidate is organized, detail-oriented, and comfortable communicating with individuals from diverse backgrounds.
This position plays a key role in helping eligible residents access energy and water assistance programs while ensuring applications meet program guidelines and compliance standards.
Key Responsibilities for a Customer Service Representative Connect with MEAP and WRAP applicants to assist with intake and enrollment activities Provide excellent customer service by answering applicant questions via phone and email Collect and verify required documentation for program eligibility Accurately enter applicant information into internal databases Process MEAP and WRAP applications submitted through the online portal Refer applicants to success planning appointments when applicable Provide support for Low-Income Self-Sufficiency Plan (LSP) application validation Assist internal teams and partner organizations with program coordination and training Maintain accurate records while ensuring compliance with program requirements Support additional program-related tasks as needed Qualifications for a Customer Service Representative High school diploma or equivalent required 1–3 years of customer service, call center, or administrative experience Strong organizational and communication skills Ability to handle high call volumes and sensitive situations professionally Experience working with individuals from diverse socioeconomic backgrounds Ability to work both independently and within a team environment Preferred Skills for a Customer Service Representative Experience in social services, nonprofit, public health, or community programs Knowledge of energy assistance programs or government aid programs Strong attention to detail and data accuracy Technical Skills for a Customer Service Representative Proficiency in Microsoft Office (Excel, Outlook, Teams) Comfortable with data entry and database systems .
Independence Blvd, Charlotte, North Carolina 28212 Summary: Responsible for maintaining customer satisfaction throughout the dealership contributing to business development.
Supervisory Responsibilities: This job has no direct supervisory responsibilities.
Essential Duties and Responsibilitiesinclude the following: Addresses customer concerns Strives to resolve issues between customers and dealership (sales and service) Works closely with department managers to ensure customer satisfaction Follows up with customers through telephone and mailings prior to purchase Follows up with customers through telephone and mailings after purchase Follows up with customers through telephone and mailings after service Maintains CSI at or above Company standards Maintains an organized, clean and safe work area Participates in required training Records all hours worked accurately in company timekeeping system Follows Safeguards rules and regulations.
Demonstrates the Company’s Core Values Complies with Company policies and procedures Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Other duties as assigned Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.
Desired Education: o GED √ High School Diploma o Associate Degree o Bachelor Degree o Master Degree o Doctorate Degree Field of Study/Work Experience: o Accounting o Automotive √ Business o Human Resources o Information Technology Desired Work Experience: √ up to 3 years o 3-5 years o 5+ years Education/Experience: Previous customer service experience desired.
Excellent interpersonal, communication, and organizational skills are required.
Certificates and Licenses: o Valid Driver’s License o Automobile Salesperson License Computer Skills: Advanced skills in Microsoft Office products.
Ability to learn Dealership Management System and web based applications utilized in operations.
Communication Skills: Ability to understand and follow instructions.
Ability to communicate effectively with customers and company personnel.
Attendance Expectations: The position requires regular and predictable attendance.
Scheduled shifts may include evening hours, weekends, and holidays.
Physical Demands: While performing the duties of this job, the employee is regularly required to talk or hear.
The employee is frequently required to sit; use hands to finger, handle, and feel.
Environment Demands: Duties are performed primarily at a desk in an office environment.
Work includes frequent clerical and administrative assignments and interaction with office, customers, and company personnel.
Verbal and Writing Ability: Ability to read and comprehend instructions, correspondence, and memos.
Math Ability: Ability to add, subtract, multiply and divide.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions.
Ability to deal with standardized situations.
Core Values: To perform the job successfully, an individual should demonstrate the following Core Values: Servant Leadership Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.
Teamwork through Trust & Respect Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.
Integrity Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.
Commitment to Customer Enthusiasm Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.
Passion for Winning Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.
Accountability at All Levels Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.
Commitment to Continuous Improvement Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.
This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee.
The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.
This job description is subject to revision at the discretion of the company.
Hendrick is an Equal Opportunity employer.
Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
For more information regarding the EEOC, please visit .
Location: Columbia, SC 29229
Duration: 3 months (Contract to hire)
Shift- 8:00 AM - 8:00 Pm
Note: Training Monday- Friday 8:00-4:30 FOR 11 WEEKS
NO TIME OFF WILL BE APPROVED DURING TRAINING
Job Description
Provides prompt, accurate, thorough, and courteous responses to all customer inquiries. Performs research and coordinates with internal departments as needed to ensure timely and effective issue resolution while maintaining high-quality customer service standards.
Required Skills and Abilities: Excellent verbal and written communication skills. Strong human relations and organizational skills. Ability to handle high stress situations. Good judgment skills. Strong customer service skills. Ability to learn and operate multiple computer systems effectively and efficiently. Required Software and Other Tools: Basic computer operating skills. Standard office equipment. Preferred Software and Other Tools: Knowledge of word processing, spreadsheet, and database software. Work Environment: Typical office environment.
Responsibilities
Customer Inquiry Management (65%)
Respond accurately, timely, and courteously to telephone, written, web, and walk-in inquiries.
Ensure effective customer relations through professional communication.
Accurately document all customer interactions.
Research & Issue Resolution (15%)
Initiate or process adjustments as needed to resolve inquiries.
Conduct research and coordinate with other departments to resolve issues.
Respond to and assist with priority inquiries and special projects as required by management.
Customer Feedback & Complaint Management (10%)
Provide feedback to management regarding customer problems, questions, and needs.
Maintain accurate records of complaints and customer comments.
Recommend changes or improvements based on recurring issues.
Follow through on complaints until resolution or escalate to management when necessary.
Process Improvement & Compliance (5%)
Maintain knowledge of quality work instructions and company policies.
Recommend improvements to procedures and techniques identified during daily operations.
Meet all departmental productivity, quality, and timeliness standards.
Fraud & Error Reporting (5%)
Identify and promptly report suspected fraudulent activities.
Report system errors to the appropriate departments.
Skills
Excellent verbal and written communication skills.
Strong interpersonal and organizational skills.
Ability to handle high-stress situations.
Good judgment and problem-solving abilities.
Strong customer service orientation.
Ability to learn and efficiently operate multiple computer systems.
Technical Skills
Required:
Basic computer operating skills.
Ability to use standard office equipment.
Preferred:
Knowledge of word processing, spreadsheet, and database software.
Education
Required Education:
High School Diploma or equivalent.
Required Work Experience:
None.
Preferred Education:
Associate Degree.
Preferred Work Experience:
2 years of customer service or call center experience.
Work Environment
Typical office environment.
Location: SC, 29229
Time: Monday-Friday, 8:00 AM-4:30 PM
Duration: 3 Months, Contract to hire
Duties:
- Provides prompt, accurate, thorough and courteous responses to all customer inquiries.
- Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures.
- Performs research as needed to resolve inquiries.
- 60% Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries.
- Handles situations which may require adaptation of response or extensive research.
- Accurately documents inquiries.
- 15% Initiates or processes adjustments or performs other research as needed to resolve inquiries.
- Coordinates with other departments to resolve problems.
- Responds to, researches and/or assists with priority inquiries and special projects as required by management.
- 10% Provides feedback to management regarding customer problems, questions and needs.
- Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management.
- Follows through on complaints until resolved or reports to management as needed.
- 10% Maintains basic knowledge of quality work instructions and company policies.
- Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations.
- Maintains all departmental productivity, quality, and timeliness standards.
- 5% Assist with the training of new employees and cross training of coworkers.
Skills:
Required Skills and Abilities: Excellent verbal and written communication skills. Proficient spelling, punctuation, and grammar. Strong human relations and organizational skills. Ability to handle high stress situations. Good judgment. Ability to handle confidential or sensitive information with discretion. Ability to learn and operate multiple computer systems effectively and efficiently. Required Software and Tools: Basic computer operating skills. Standard office equipment. Preferred Software and Other Tools: Knowledge of word processing, spreadsheet, and database software. Work Environment: Typical office environment.
Education:
Required Education: High School Diploma or equivalent Required Work Experience: 1 year of claims processing or customer service experience OR Bachelor's Degree in lieu of work experience. Preferred Education: Associate Degree Preferred Work Experience: 3 years-of customer service or call center experience.
Since 1969, we've led the industry in developing innovative technologies for recycling scrap into high-quality steels that are all around us, from bridges and buildings to cars and appliances.
Basic Job Functions: Safety is the most important part of all jobs within Nucor; therefore, candidates must be able to demonstrate the ability to initiate, lead, and uphold safety policies, practices, procedures, and housekeeping standards at all times.
Follow all safety practices including proper use of personal protective equipment.
Obtains required information from customers for all transactions, completes required purchasing and shipping documents, and conducts daily reconciliations.
Reviews all documents to ensure regulatory and company requirements are met.
Coordinate shipments (rail and truck), maintain safety records.
Responsible for processing paperwork on radiation events.
Perform other duties as assigned by management.
Minimum Qualifications: 2 years’ cash handling and direct customer service experience in a fast-paced environment.
High School diploma; college degree preferred.
Basic math, account reconciliation, computer and data entry skills.
Ability to effectively communicate verbally and in writing with customers.
Ability to understand and carry out written and oral instructions.
Flexible to work off hours, weekends and holidays in an industrial environment which includes being outdoors in all weather conditions.
Basic computer knowledge for work related purposes.
Alternating 5-6 day work week: Mon-Fri 7:45am
- 4:30pm and (Seasonal Saturdays 7:45am
- 12pm) Detailed Selection Criteria: Complete work history is required to be considered for this position.
Include the employer's name, dates of employments, job title, detailed responsibilities for the position held, and reasoning for leaving.
Any gap in work history must be reflected and include the dates.
You will handle inquiries, assist with daily office tasks, and help ensure smooth operations.
Key Responsibilities Respond to customer inquiries (phone, email, in-person) Resolve issues professionally and efficiently Perform administrative tasks (data entry, filing, scheduling) Maintain accurate customer records Support day-to-day office operations Requirements Experience in customer service or admin roles Strong communication and organizational skills Basic knowledge of Microsoft Office Ability to multitask and stay detail-oriented
Ability to assist in special projects.
What is expected (essential functions): Proficient in ALL phone and work request dispatch responsibilities.
Ability to fill in for CR 1's on any shift.
Monitors environmental alarms: doors, gates, parking lot intercoms & CCTV.
Assists with the workflow and assignments for patient transporters.
Leads or participates in projects in support of the department.
Responsible for providing feedback to leadership regarding ways to improve processes, increase efficiencies, and to maximize the performance of the department.
Expectations listed are intended to describe essential functions only and management retains the right to reassign duties & responsibilities to this position at any time.
Performs all position appropriate duties as required in a competent, professional, and courteous manner.
Knowledge, skills and abilities: Ability to handle difficult situations; providing conflict resolution if necessary.
Excellent customer service skills.
Ability to read and write in the English language.
Proficiency with the Microsoft Office Suite of software.
Ability to comprehend instructions, correspondence, memos, and other forms of verbal and written communications.
Ability to be successful in a stressful, fast-paced environment.
Education: H.S.
Diploma/GED Equivalent.
Experience: 1+ year experience required.
Career paths start at $17.00 per hour plus unlimited commission (This includes an hourly base rate of $16.50 and an on-site differential of .Sales positions have unlimited commission/bonus potential, inbound calls!This role is on-site at our Tucson facility.
Why start building your career at Afni?We've been in business since 1936, so you can be sure the career you start today will still be here tomorrow.A training program and leadership team that believes in you.
After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program.This position is for auto insurance or wireless sales, so you will be handling mainly inbound calls from people looking to purchase auto insurance OR wireless devices and services for businesses.
You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency.
Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail.You can apply online here, or you can walk in to our office at 7810 E Escalante on Tuesdays or Thursdays between 10 am and 2 pm for an on the spot interview!Six months of sales experienceMust have GED or High School Diploma
Customer Service Representative is responsible for the private fleet administrative functions. Responsibility includes planning, tracking, tracing, and reporting on inbound and outbound dedicated loads. Works with the private fleet on-site team to ensure on time store deliveries, tractor utilization, inbound reverse logistics on time pick up, and driver safety and legal compliance operations.
Duties and Responsibilities:
Plan and assign outbound, vendor backhaul, and OVD loads
Plan and assign rolltainer sweeps and dunnage consolidations
Reporting Function:
Report on time load pick up
Report on time store delivery
Report BOL pick up
Report on tractor utilization
Report on vendor backhaul pickup and delivery
Answer and process driver load messages through satellite communications and plan swaps
Resolve load issues involving bust outs, over weights, and/or paperwork issues
Answer telephone calls from drivers, vendors, DCs, SSC and other external sources
Work with drivers to ensure they understand the delivery documentation, call stores when the delivery is late, monitor load dispatch assignments, and review load optimizing.
Knowledge and Skills:
Proficient communication (written and verbal), listening, and interpersonal problem solving skills
Knowledge of dedicated transportation operations
High attention to detail, strong planning, and organization skills
Understands driver logs and hours of service
Proficient in usage of transportation optimization software to perform routing, tendering, scheduling, and shipment tracking
Ability to function in a high-stress environment
Must know MS Office software
Experience and/or Education:
Distribution experience preferred.
Quality check or audit experience preferred.
Warehouse management system applications experience preferred.
Bachelor's degree in Business or Logistics preferred, or comparable experience of one to two years in transportation operations for a retailer, manufacturing company, major carrier, or logistics company required.
One to two years customer service experience preferred
One to two years onsite driver dispatch experience preferred
One year Driver Dispatch Management System (satellite dispatch systems) experience (McLeod, TMW, Telogis, Dispatch Tracks, AS400)
This position is responsible for providing support to membership operations. Assisting with Guest complaints, handle mobile and credit/debit payments, sell appropriate park admissions media, and distribute tickets and media as applicable.
What's In It For You
- Get Paid Daily!
- Free tickets for your family & friends!
- Promotion opportunities!
- Diverse working environment
- Scholarship opportunities!
- Exclusive employee parties, events, giveaways, discounts, and more!
- Free access to Atlanta area attractions and other regional theme parks!
- Job and Career Building Skills
- Flexible scheduling
Responsibilities:
- Comply with proper debit/credit and mobile payment procedures
- Provide accurate information to Guests and assist Season Passes and Membership holders.
- Utilize POS system and season pass administration system to sell tickets and look up season pass and membership information.
- Handle various ticket transactions with and without coupons.
- Ensure guest safety and satisfaction during their visit to Six Flags.
- Resolve Guest concerns that may arise daily
- Ensure standards of performance for all areas within their responsibilities are met.
- Ensure that image, cleanliness, and courtesy standards requirements are met.
- Other duties as assigned.
Pay Rate: $10.50/hr.
Qualifications:
- At least 18 years of age
- Must react well in stressful situations and emergencies.
- Able to work efficiently in a fast-paced environment.
- Willing to actively engage guests.
- Must have excellent customer service skills.
- Able to communicate effectively in English and/or other languages preferred, including the ability to read and speak.
- Available to work flexible hours on nights and weekends.
- Be safety conscious, while also outgoing with a friendly demeanor.
- Be willing to actively engage guests.
- Fluent in More than 1 Language (Preferred, not required)
Additionally, the Cashier and Customer Service role will greet customers as they enter the location and answer any questions as needed as well as take orders and enter them into the POS terminal. Attention to detail is a must, since you will accept payments for items purchased and balance the cash register at the beginning and end of the shift.
Nice to haves:
-High school diploma (or equivalent)
-Excellent customer service skills
-Excellent verbal communication skills
-Ability to operate available equipment, such as cash registers, calculators, or scanners
-Mathematical skills, as needed to make the change and give refunds
-Knowledgeable about the products and services and customer-related policies at Taco Bell - Mineral Point
Career paths start at $17.50/hr plus bonuses (this includes an hourly base rate of $17.00 and an on-site differential of 50 cents an hour) with 40-hour work weeks.This role is on-site at our Tucson facility. Why start building your career at Afni?
We've been in business since 1936, so you can be sure the career you start today will still be here tomorrow.
A training program and leadership team that believes in you. After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program.
This position is for wireless customer service, so you will be handling mainly inbound calls from people looking for assistance with their wireless accounts. You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail.
You can apply online here!What are the qualifications to be a Customer Service Representative at Afni?Six months of customer service experienceMust have GED or High School Diploma
