Jobs in Whippany

1. Role Summary

The Associate Director, Commercial Analytics, will serve as a key client-facing leader within KMK's Commercial Analytics Center of Expertise. This role combines strategic account management with hands-on delivery of advanced analytics solutions, focusing on patient claims analytics, brand analytics, marketing analytics, and predictive analytics. You will manage a portfolio of high-value client relationships, lead and mentor global teams to deliver tailored insights, and drive business growth through innovative data-driven solutions. As a culture carrier, you will mentor junior staff, promote best practices, and embody KMK's commitment to excellence, collaboration, and client success.

1. Key Responsibilities

• Account Management & Client Engagement: Build and maintain strong, long-term relationships with clients’ senior stakeholders. Act as the primary point of contact for commercial analytics needs, managing expectations, conducting regular business reviews, and identifying opportunities for expansion. Translate client business challenges into actionable analytics projects.
• Commercial Analytics Delivery: Lead the design, execution, and interpretation of analytics projects, with a focus on patient claims analytics, brand analytics, marketing analytics, and predictive analytics. Serve as a subject matter expert, guiding internal teams to ensure all deliverables are high-quality, timely, and exceed expectations.
• Project Leadership & Team Management: Oversee end-to-end project delivery, including scoping proposals, resource allocation, timeline management, and budget oversight. Mentor and develop a team of analysts and managers, fostering skill growth.
• Business Development & Innovation: Contribute to proposal development, ensuring methodological rigor and alignment with client needs. Identify growth opportunities for the firm, including new service offerings and improvements of existing processes. Stay abreast of industry trends in healthcare data, service offerings and AI/ML applications to innovate offerings and enhance KMK's competitive edge.
• Stakeholder Communication & Impact: Present analytical findings through compelling visualizations, reports, and executive summaries. Influence cross-functional teams and clients to drive data-informed decisions that elevate commercial performance and patient care outcomes.

Qualifications & Experience

• Education: Bachelor's degree in Business, Analytics, Statistics, Life Sciences, or a related field; Master's or MBA preferred.
• Experience: 7-10+ years in commercial analytics, consulting, or pharma/biotech, with at least 4 years in a client-facing leadership role (e.g., Manager, Senior Manager, or Associate Director). Proven track record in patient claims, brand, marketing, and/or predictive analytics required. Experience with life sciences datasets (e.g., claims, EMR, payer data), Speciality Pharmacy, Hub Data, 852 & 867, and coding skills (SAS, Python, SQL, etc.,) and knowledge of data visualization software such as Tableau or Power BI.
• Technical Skills: Strong proficiency in data analysis, statistical modeling, and coding (SQL, Python/R preferred). Familiarity with commercial operations tools (e.g., CRM, incentive compensation platforms) and advanced analytics methodologies (e.g., marketing mix modeling, segmentation).
• Soft Skills: Exceptional communication and presentation abilities, with experience influencing senior executives. Strategic thinker with a client-centric mindset, strong problem-solving skills, and a passion for mentoring. Ability to thrive in a fast-paced, collaborative environment while managing multiple priorities.

Healthcare lawyer with the ability to handle a variety of matters related to claims, policy development, and professional review activities.

Responsibilities

• Review professional liability claims and conduct liability assessment in collaboration with the Claims Team.

• Engage in policy review to ensure operational effectiveness and regulatory compliance

• Support risk management team members with managing issues to ensure compliance with hospital licensing standards, hospital policies and procedures and other regulatory requirements;

• Assist with medical staff professional review activities and compliance with state and federal reporting requirements.

Qualifications

Education/Experience

• Juris Doctor (JD) degree
• Admission to NJ Bar
• 3+yrs of relevant healthcare claims experience
• 2+yrs of relevant Medical Malpractice litigation experience
• Management Experience Preferred

#LI-AW1

About Us

At Atlantic Health System, our promise to our communities is; Anyone who enters one of our facilities, will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 20,000 team members. Headquartered in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation.

We also have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group. Atlantic Accountable Care Organization is one of the largest ACOs in the nation, and we are a member of AllSpire Health Partners.

We have received awards and recognition for the services we have provided to our patients, team members and communities. Below are just a few of our accolades:

• 100 Best Companies to Work For ® and FORTUNE® magazine for 15 years
• Best Places to Work in Healthcare - Modern Healthcare
• 150 Top Places to work in Healthcare - Becker's Healthcare
• 100 Accountable Care Organizations to Know - Becker's Hospital Review
• Best Employers for Workers over 50 - AARP
• Gold-Level "Well Workplace": Wellness Council of America (WELCOA)
• One of the 100 Best Workplaces for “Millennials” Great Place to Work® and FORTUNE® magazine
• One of the 20 Best Workplaces in Health Care: Great Place to Work® and FORTUNE® magazine
• Official Health Care Partner of the New York Jets
• NJ Sustainable Business

Atlantic Health System offers a competitive and comprehensive Total Rewards package that supports the health, financial security, and well-being of all team members. Offerings vary based on role level (Team Member, Director, Executive). Below is a general summary, with role-specific enhancements highlighted:

Team Member Benefits

• Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
• Life & AD&D Insurance.
• Short-Term and Long-Term Disability (with options to supplement)
• 403(b) Retirement Plan: Employer match, additional non-elective contribution
• PTO & Paid Sick Leave
• Tuition Assistance, Advancement & Academic Advising
• Parental, Adoption, Surrogacy Leave
• Backup and On-Site Childcare
• Well-Being Rewards
• Employee Assistance Program (EAP)
• Fertility Benefits, Healthy Pregnancy Program
• Flexible Spending & Commuter Accounts
• Pet, Home & Auto, Identity Theft and Legal Insurance

____________________________________________

Note: In Compliance with the NJ Pay Transparency Act (effective Sunday, June 1, 2025), all job postings will include the hourly wage or salary (or a range), as well as this summary of benefits. Final compensation and benefit eligibility may vary by role and employment status and will be confirmed at the time of offer.

EEO STATEMENT

Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.

• Job Identification21845
• Job CategoryLegal/Comp/RiskMgmt/GovAffairs
• Posting Date09/05/2025, 07:07 AM
• Job ScheduleFull-Time
• Locations 475 South Street, Morristown, NJ, 07960, US
• Minimum Salary (Hourly Rate)83.950000
• Maximum Salary (Hourly Rate)156.990000
• Assignment CategoryFull-time
• Hours per Week37.5
• Primary ShiftDay
• Work Schedule8 am - 4 pm
• Days and ShiftsM-F 8am-4pm
• Department1 Legal Internal Audit - Risk Mgmt
• DivisionCorporate
• SpecialtyOther
• Service LineOther
• RegionCorporate
• Salary Admin PlanMGR
• Overtime StatusExempt

Job Description

The Compliance and Privacy Manager oversees, in pertinent part, the following compliance risk areas: (i) general compliance and compliance program effectiveness; (ii) fraud, waste and abuse and Deficit Reduction Act of 2005 workforce member and contractor compliance; (iii) patient and employee confidentiality, organizational privacy, information governance, and data risk classification; (iv) accountable care organization compliance; (v) Medicare C & D/Medicare Advantage compliance program requirements; (vi) Federal healthcare program compliance; and (vii) other assigned risk areas identified through organizational experience, risk identification activities, or regulatory mandates.

• The Manager will support the Director of Corporate Compliance to ensure implementation of appropriate policies and procedures, support compliance training, conduct investigations.
• Perform compliance program effectiveness reviews based on the seven (7) elements of an effective compliance program as set forth in: (i) relevant U.S. Department of Health and Human Services compliance program guidance; (ii) U.S. Sentencing Commission Guidelines Manual; (iii) U.S. Department of Justice, Criminal Division, compliance program guidance; (iv) CMS Conditions of Participation; (v) Medicare Shared Savings Program Accountable Care Organization Compliance guidance and regulatory requirements; and (vi) Medicare C & D/Medicare Advantage compliance program requirements.
• Maintain a system of reporting and ensure the integrity of all compliance investigations, direct and coordinate internal audits, and monitor HIPAA/Patient Privacy compliance.
• The Manager ensures that the Compliance Program effectively promotes prevention, detection, and resolution of instances of improper conduct to ensure conformity to state or federal laws, regulatory requirements, hospital policies, patient privacy, IT Security or the standards of conduct.
• The Manager will be responsible for following up on reported incidents of non-compliance, conduct and or coordinate internal investigations and prepare reports on the incidents and investigation findings.
• The Manager will be responsible for assessing compliance of the organization's policies and assist in updating or developing new policies.
• The Manager will assist in evaluating areas of potential billing, Stark, Anti-kickback compliance or patient privacy risk and collaborate with other managers within the organization to work with management to implement solutions to eliminate potential risks.
• Manage and investigate compliance questions, complaints, and reported incidents in collaboration with management, legal and human resources, as needed.
• Responsible for Compliance Program data analytics to develop reports for monitoring and auditing, case management and federal reporting.
• Responsible for developing organizational wide compliance communication plan, communications, and training programs.
• Coordinate HIPAA Security compliance activities with the AH HIPAA Security Officer/Information Security Officer.
• Investigate HIPAA-related complaints and draft corresponding reports.
• Draft responses to HIPAA-related regulatory inquiries.
• Review business associate agreements, data use agreements, and limited data set agreements and ensure said agreements are acceptable as to compliance form and meet standard form internal requirements.
• Conduct risk assessments and audits pertaining to assigned compliance risk areas.
• Conduct compliance and privacy training and education.
• Prepare PowerPoints and present educational or compliance-related topics to AH constituents.
• Draft compliance and HIPAA-related policies and procedures, as well as policies and procedures related to other assigned risk areas.
• Assist in conflict-of-interest reviews, evaluations, and determinations.
• Assist in conflict-of-interest endorsement requests reviews.

Qualifications:

• Education: A Juris Doctor degree from an ABA accredited law school and admission to the bar to practice law in one of the 50 States (or Washington, D.C.) of the U.S. is required. The holding of a Master’s Degree in public health, healthcare, accounting, allied health, clinical-related studies, compliance, audit, computer science, finance, education, law, privacy, information security, information governance, or another field related to the responsibilities of the position at hand, is a plus.

• Certifications: Candidates who hold the “CCEP” or “CHC” designation from the Compliance Certification Board are strongly preferred. Any successful candidate who does not hold the “CHC” designation at the time of appointment will be required to obtain the same within 12 months of appointment. A successful candidate must obtain either the “CISA”, “CRISC”, or “AAIA” designation from ISACA within eighteen (18) months of employment.

Experience:

• Five years minimum of health care compliance experience, health care administration, legal, fraud, waste, and abuse; internal audit, organizational compliance, regulatory affairs or a filed related to the responsibilities of the position at hand, is preferred.

• Experience in conducting compliance investigations, legal internal investigations, or similar investigations is required;

• Managerial experience in a healthcare organization or related setting is preferred.

Technical:

• Proficiency in Microsoft Word, Excel, PowerPoint.

Other Required Skills

• Demonstrated current knowledge of business ethics, legal and compliance risks.

• Advanced and highly developed communication and influencing skills.

• Excellent writing skills.

#LI-AW1

About Us

At Atlantic Health System, our promise to our communities is; Anyone who enters one of our facilities, will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 20,000 team members. Headquartered in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation.

We also have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group. Atlantic Accountable Care Organization is one of the largest ACOs in the nation, and we are a member of AllSpire Health Partners.

We have received awards and recognition for the services we have provided to our patients, team members and communities. Below are just a few of our accolades:

• 100 Best Companies to Work For ® and FORTUNE® magazine for 15 years
• Best Places to Work in Healthcare - Modern Healthcare
• 150 Top Places to work in Healthcare - Becker's Healthcare
• 100 Accountable Care Organizations to Know - Becker's Hospital Review
• Best Employers for Workers over 50 - AARP
• Gold-Level "Well Workplace": Wellness Council of America (WELCOA)
• One of the 100 Best Workplaces for “Millennials” Great Place to Work® and FORTUNE® magazine
• One of the 20 Best Workplaces in Health Care: Great Place to Work® and FORTUNE® magazine
• Official Health Care Partner of the New York Jets
• NJ Sustainable Business

Atlantic Health System offers a competitive and comprehensive Total Rewards package that supports the health, financial security, and well-being of all team members. Offerings vary based on role level (Team Member, Director, Executive). Below is a general summary, with role-specific enhancements highlighted:

Team Member Benefits

• Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
• Life & AD&D Insurance.
• Short-Term and Long-Term Disability (with options to supplement)
• 403(b) Retirement Plan: Employer match, additional non-elective contribution
• PTO & Paid Sick Leave
• Tuition Assistance, Advancement & Academic Advising
• Parental, Adoption, Surrogacy Leave
• Backup and On-Site Childcare
• Well-Being Rewards
• Employee Assistance Program (EAP)
• Fertility Benefits, Healthy Pregnancy Program
• Flexible Spending & Commuter Accounts
• Pet, Home & Auto, Identity Theft and Legal Insurance

____________________________________________

Note: In Compliance with the NJ Pay Transparency Act (effective Sunday, June 1, 2025), all job postings will include the hourly wage or salary (or a range), as well as this summary of benefits. Final compensation and benefit eligibility may vary by role and employment status and will be confirmed at the time of offer.

EEO STATEMENT

Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.

• Job Identification22703
• Job CategoryLegal/Comp/RiskMgmt/GovAffairs
• Posting Date10/01/2025, 06:44 AM
• Job ScheduleFull-Time
• Locations 475 South Street, Morristown, NJ, 07960, US
• Minimum Salary (Hourly Rate)58.560000
• Maximum Salary (Hourly Rate)103.060000
• Assignment CategoryFull-time
• Hours per Week37.5
• Primary ShiftDay
• Work Schedule8 am - 4 pm
• Days and ShiftsM-F 8am to 4pm
• Department1 Legal Internal Audit - Corporate Compliance
• DivisionCorporate
• SpecialtyOther
• Service LineOther
• RegionCorporate
• Salary Admin PlanPRO
• Overtime StatusExempt

The Customer Service Supervisor is responsible for supervising the service department employees and processes at assigned branch locations, this includes responsibility for executing standard processes to provide a seamless customer experience through the service coordination function. This role will hold responsibility for exercising independent judgment in the direct supervision of Service Technicians and Customer Service Representatives. Is responsible for influencing customer satisfaction with service by continuously improving branch efforts of service lead-time, first time completion rate, average days to complete service, and service CES metrics. Is the primary expert used in resolving escalated field service concerns and in proactive education and training for both customers and the internal team members. Has heavy contact with customers, contractors, installers, vendors, sales reps, and all other internal departments in the coordination of service activities. Responsible for assisting in the identification, development and implementation of programs, policies and procedures that support total customer satisfaction, company profitability and market share growth. This is an onsite position that works at the Parsippany NJ office Monday - Friday.

The targeted pay range for this role is $75,000 - $90,000. The total compensation package for this position also includes applicable incentive compensation, such as an annual bonus. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, specific work geography, as well as internal equity and alignment with market data. As a member of the Pella Family of Brands, you will be eligible for company sponsored benefits that include healthcare, dental, vision, paid vacation, a generous 401(k) plan with company match, tuition assistance, 9 paid holidays, 20 paid vacation days, and much more.

Responsibilities/Accountabilities include the following but are not limited to:

• Ability to manage and support multiple teams/functions, including union and non-union team members.
• Responsible for the direct supervision of service department team members as assigned. This includes, but is not limited to, selection, training, performance evaluation and development, skill assessment, discipline, attendance, performance, professional issues and payroll reporting, overtime scheduling and all other misc. items that are involved in supervising this group.
• Coach and mentor team while setting clear and timely expectations to ensure performance metrics and behaviors are met.
• Conducts regular one on one conversations as well as mid-year and year end performance evaluations to promote ongoing professional growth and development.
• Exhibits excellent verbal and written communications skills, organizational skills with attention to detail and the ability to provide support and develop team members to handle escalated issues professionally.
• Assists in the development and implementation of processes that ensure consistent and professional product service to all our customers that is both an effective remedy to customer concerns and an efficient use of internal resources.
• Responsible for the identification, development and implementation of programs, policies and procedures which support total customer satisfaction, both internally and externally, where applicable in relation to this position. Identifies opportunities to update and improve customer experience procedures and makes recommendations to leadership.
• Establish and maintain a working knowledge of products, systems, processes, and resources to support a team of assigned customer experience representatives to ensure compliance with company guidelines and quality of service.
• Analyzes data to help determine potential future business needs.
• Provides input and may prepare initial budgetary proposals for assigned cost centers
• Demonstrates the ability to collect data, prepare reports and documents such as summaries and responses to frequently asked questions or concerns. Creates executable plans based on findings.
• Responsible for influencing customer satisfaction and sales growth by creating an experience for our customers that exceeds their expectations in professionalism, helpfulness and ease.
• Assists in evaluating and implementing new and creative ways to more efficiently provide product service to our customers. This includes initiating and supporting continuous improvement efforts throughout all areas of responsibility.
• Utilizes technologies relevant to creating logistical efficiency and continually searches for new ways to utilize technology in process improvement.
• Frequent one-on-one contact with customers, branch sales force, vendors and all internal departments to oversee efficiency and customer satisfaction throughout the organization.
• May serve as key member for company's Safety Program. Participate and facilitate meetings, design policies and procedures, enforce safety policies and procedures, conduct safety audit tours, provide accident analysis and trends, accident statistics and reports.
• Ensures proper credit is received from Pella Corporation and outside vendors for all warranty items.
• Manages a fleet of company service vehicles and their equipment.
• Responsible for managing all service parts, which includes maintaining the appropriate levels of service stock inventory.

Additional responsibilities:

• Daily timecard review, allocations and timely approval for hourly team members.
• Inputting of daily metrics.
• Inputting and communicating weekly/monthly metrics. This will require some metrics to be shared with other departments.
• Performing quarterly performance reviews with the team.
• Preparation of PowerPoint slides and presenting them at quarterly team meetings.
• Approving invoices in a timely manner.
• Approving expense reports.
• Ordering technician’s uniforms bi-annually.
• Managing the phone system to skill employees, monitoring CSR calls for quality assurance and shutting down the phones for holidays.
• Daily monitoring of pick tickets and dispatcher console route for efficiency, accuracy and last-minute changes.
• Blocking Salesforce dispatcher console calendars for time off requests and adding load time and holiday blocks.
• Monitoring and enforcing any active recalls on product.
• Scheduling opportunities for ongoing training opportunities for the service team members.
• Resolving customer escalations.
• Overseeing and enforcing quality alerts.
• Documenting notable behaviors of team members.

Skills/Knowledge:

• Must be able to develop a high-level understanding of all Pella products and their applications.
• Must have problem solving abilities and the ability to think on his/her feet in order to appropriately resolve urgent service situations that arise in the general course of business.
• Demonstrates open communication and the ability to always maintain professionalism.
• Works collaboratively and creates a sense of trust and reliability with internal team and customers.
• Demonstrates a strong work ethic, flexible about hours, responsive to customer needs, and willing to be available.
• Seeks out internal experts and utilizes their knowledge.
• Supports change and innovation within organization.
• Focused on details and follow through.
• Proficiency with Microsoft Office and smart devices, and ability to learn internal software programs and applications.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience

Bachelor’s degree from four-year college or university; or three to five years related experience and/or training, or equivalent combination of education and experience. Previous experience in a supervisory role required.

Language and Communication Skills

Excellent verbal and written English language skills are required as well as good public relations, public speaking, instructional/teaching, and customer service skills. Ability to effectively present information to others, gather information from others, and respond appropriately to questions from employees, managers, co-workers, agents, customers, and the general public. Must be able to resolve conflict in the best interests of the business and our customers. Must display excellent phone and email etiquette, and the ability to communicate in a professional manner.

Computer Skills

Strong understanding of Microsoft Word, Excel, PowerPoint. Comfortable using Salesforce and can easily learn all internal ordering or product information systems and the various phone systems.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

Must be available to work evenings and weekend as necessary.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

Now Hiring: Executive Assistant (C-Level Support)

Morristown, NJ 07960

Contract: 13

Schedule: Monday – Friday | 8:00 AM – 4:00 PM

37.5 hours per week

Pay Rate: Up to $42/hour

Pride Health is seeking a highly experienced Executive Assistant to support a C-Level Executive office within a large, complex healthcare organization. This role requires discretion, executive presence, critical thinking, and the ability to manage competing priorities in a fast-paced, mission-driven environment.

Key Responsibilities:

• Manage a dynamic, high-volume executive calendar
• Prepare and process expense reports
• Draft, distribute, and maintain confidential correspondence
• Coordinate detailed domestic & international travel arrangements
• Organize executive meetings, Board meetings, and internal/external events
• Prepare PowerPoint presentations, Excel reports, meeting agendas & minutes
• Support Board and Committee communications
• Conduct research, prepare executive briefings, and analyze data
• Act as liaison between executive leadership and internal/external stakeholders
• Handle confidential matters with discretion and professionalism

Requirements:

• 10+ years of experience supporting C-Level Executives in large organizations
• Bachelor’s Degree required (Master’s preferred)
• Advanced proficiency in Outlook, Teams, Word, Excel, PowerPoint, OneDrive, Adobe Acrobat
• Experience with Board portals (BoardEffect preferred)
• Exceptional organizational skills and attention to detail
• Strong communication, emotional intelligence, and stakeholder management skills
• Ability to handle sensitive information with discretion
• Proven success in deadline-driven, fast-paced environments

Pride Health offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k) retirement savings, life & disability insurance, an employee assistance program, legal support, auto and home insurance, pet insurance, and employee discounts with preferred vendors.

Qualification Requirements:

Physical Requirements:

• Good hearing and able to communicate effectively.
• Able to work comfortably in dangerous work environments.

Requirements:

• Must be at least 18 years of age.
• Able to identify shop safety hazards.
• Strong knowledge of safety requirements.
• Attention to detail.
• Knowledge of metals and their properties.
• Ability to produce high quality work.
• Able to understand spoken and written English effectively.
• Able to pass post offer substance testing.

Essential Functions:

• Uses a variety of tools to measure, calculate, cut and modify materials.
• Processes skills and knowledge to safely operate machine shop tools and equipment.
• Follows established manufacturing methods using standard machine tools, materials and equipment.
• Adjusts feeds, speed, and depth of cut to machine quality.
• Reads diagrams and blueprints and manufactures metal parts to precise specifications.
• Set up tools such as milling machines, grinders, lathes and drilling machines.
• Correctly use precision measuring tools.
• Routinely maintains equipment to ensure cleanliness, accuracy and reliability.

Physical Demands: Physically demanding job which requires lifting heavy objects, twisting, bending and reaching. Must be physically agile and able to work in confined spaces as well as high elevations.

Work Environment: Exposure to varying extreme climates and outside weather conditions (heat/cold, wet/humid).

BE SURE TO APPLY ON OUR WEBSITE:

Job description:

Heat Treatment Technicians are responsible for conducting a process where metal and alloy materials are treated using heat to alter their physical, and sometimes chemical, properties.

This process makes the material more desirable or useful for specific applications.

Their duties and responsibilities include:

• Setting up and operating heat treatment equipment based on job specifications
• Monitoring machines to ensure they maintain the correct conditions during the heat treatment process
• Performing inspections to evaluate the physical properties of materials after heat treatment
• Conducting routine maintenance and troubleshooting on heat treatment machinery and equipment
• Working with engineers and other technicians to develop and implement heat treatment plans
• Ensuring compliance with safety procedures and regulations during all heat treatment operations
• Interpreting and adhering to blueprints, technical drawings, and plans
• Documenting and reporting on the process and results of heat treatment procedures
• Inspecting finished products to ensure they meet quality standards and specifications
• Calibrating and maintaining heat treatment equipment to ensure it operates at optimal levels

Job Type: Contract

Work Location: On the road

BE SURE TO APPLY ON OUR WEBSITE:

Position Summary

The Operations Coordinator for Specialty Services at our New Jersey (Rockaway) provides essential administrative and dispatching support to ensure the efficient service and repair of hydraulic and induction heating/bolting equipment. This role is responsible for maintaining OEM production schedules, managing work-in-progress within the Machine Shop, and supporting customer data management and business growth initiatives.

Key Responsibilities

• Coordinate and track the service and repair workflow for hydraulic and induction heating/bolting equipment, ensuring timely completion and adherence to OEM production schedules.

• Generate and process work orders, allocate in-house staffing resources for field service work.

• Maintain and update work-in-progress (WIP) status for all jobs ensuring effective scheduling and resource allocation to optimize productivity.

• Prepare, organize, and maintain all documentation related to field service work, including customer files, service records, and warranty claims.

• Support asset inventory management by tracking parts, tools, and supplies, initiating reorders, and ensuring accurate records of stock levels.

• Serve as a point of contact for internal teams, customers, and vendors regarding repair status, scheduling, and documentation needs.

• Assist in the implementation and maintenance of customer relationship management, ensuring accurate and up-to-date customer information and service history.

• Provide administrative support for growth activities, including lead tracking, customer follow-ups, and preparation of reports or presentations as needed.

• Support compliance with quality control, safety, and operational procedures within the repair center and machine shop.

• Collaborate with technicians, sales, and management to resolve issues, improve processes, and ensure customer satisfaction.

Qualifications

• High school diploma or equivalent required, Associate degree in business administration, operations management, or a related field preferred.

• Prior experience in an administrative, operations, or repair coordination role, preferably in an industrial or technical service environment.

• Strong organizational and multitasking skills with the ability to manage multiple projects and deadlines simultaneously.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with repair management or CRM software.

• Excellent written and verbal communication skills, with a customer service orientation.

• Familiarity with production scheduling, inventory management, and basic accounting or bookkeeping is a plus.

• Ability to work collaboratively in a fast-paced, dynamic environment and adapt to changing priorities.

• Attention to detail and a methodical approach to documentation and process management.

Reporting Structure

• Reports in a matrix reporting structure to the Director of Operations and the Manager, Operations Coordinator.

• Works closely with field service technicians, sales staff, and customer service representatives.

Key Competencies

• Time management and prioritization

• Effective communication and interpersonal skills

• Problem-solving and process improvement

• Teamwork and collaboration

• Customer focus and relationship management

This position is critical to ensuring the smooth operation of the Northeast Territory, supporting both the technical and administrative aspects of service delivery, and contributing to the overall growth of the business.

Overview

Taurus Industrial Group’s Specialty Services division is seeking skilled and motivated Field Services Technicians to join our growing team. We provide advanced industrial solutions across power generation, petrochemical, refining, and manufacturing sectors. Our technicians are trusted partners to our clients, delivering precision work in bolting, torquing, machining, induction heating, line-stop, and related specialty field services.

If you are a hands-on professional with technical acumen, a safety-first mindset, and the ability to thrive in challenging field environments, we want to hear from you.

Key Responsibilities

• Perform on-site bolting, torquing, tensioning, and induction heating services on critical equipment.
• Support field machining, hot tapping, and line-stop operations as needed.
• Install, operate, troubleshoot, and maintain specialized tools and OEM induction equipment.
• Ensure all work adheres to safety, quality, and compliance standards.
• Interpret technical drawings, job packages, and client specifications.
• Collaborate with project managers, supervisors, and customer representatives to ensure timely, accurate, and efficient service delivery.
• Maintain, calibrate, and prepare rental and company-owned specialty equipment.
• Travel extensively to client facilities across regional and national assignments.

Recommended Qualifications & Requirements

• Experience: Minimum 3–5 years in industrial services, mechanical maintenance, or specialty field service roles (power plants, refineries, petrochemical, or heavy industry preferred).
• Certifications/Training:
• NCCER, OSHA, or equivalent field qualifications (preferred).
• OEM training on induction heating or bolting/tensioning equipment (a plus).
• Technical Skills:
• Proficient in hydraulic, pneumatic, and electronic tool operation.
• Familiarity with torque/tension charts, machining tolerances, and mechanical fit-up.
• Physical Requirements:
• Ability to lift to 50 lbs, work at heights, and endure confined space conditions.
• Willingness to work extended shifts, nights, weekends, and travel on short notice.
• Soft Skills:
• Strong commitment to safety and quality.
• Clear communication and problem-solving skills.
• Team-oriented with the ability to adapt to dynamic field environments.

Why Join Taurus Industrial Group?

• Competitive pay with overtime opportunities.
• Comprehensive benefits: health, dental, vision, 401(k), PTO.
• Professional training and advancement opportunities.
• Exposure to cutting-edge specialty service technologies and OEM equipment.
• Be part of a growing, innovative company that values technical excellence and field expertise.

Locations: Nationwide travel, with primary needs in Texas, Gulf Coast, Northeast, Midwest, and Western U.S.

BE SURE TO APPLY ON OUR WEBSITE: