Jobs in Westwood Massachusetts

Who We Are

Point32Health is a leading not-for-profit health and well-being organization dedicated to delivering high-quality, affordable healthcare. Serving nearly 2 million members, Point32Health builds on the legacy of Harvard Pilgrim Health Care and Tufts Health Plan to provide access to care and empower healthier lives for everyone. Our culture revolves around being a community of care and having shared values that guide our behaviors and decisions. We've had a long-standing commitment to inclusion and equal healthcare access and outcomes, regardless of background; it's at the core of who we are. We value the rich mix of backgrounds, perspectives, and experiences of all of our colleagues, which helps us to provide service with empathy and better understand and meet the needs of the communities where we serve, live, and work.

We enjoy the important work we do every day in service to our members, partners, colleagues and communities. Learn more about who we are at Point32Health.

Job Summary

Job Description

DUTIES/RESPONSIBILITIES - what you will be doing (top five):

• Design and implement processes to support effective Provider Partnerships overall governance, including developing and executing multi-year department strategy, continuous alignment with the various lines of business, operational capacity planning/mapping, and management of Key Performance Indicators (KPIs) for the department
• Support the coordination and execution of enterprise processes, including and not limited to the Monthly Operations Review (MOR), Run the Business (RTB), Affordability of Care and Total Cost of Care process improvement efforts, Finance reviews & reforecasting, Contract Executive Committee as well as the CMPO/CPC Annual Planning process and Board of Directors meetings
• Proactively identify and oversee the development of analyses, models, and tools to offer an informed view of provider, network, and contract performance
• In collaboration with System and Ancillary Contracting leadership, formulate and execute on strategies to improve unit cost, standardize reimbursement methodologies, and maintain competitive provider network
• Provide direction and define approach and parameters for overall reimbursement strategy and payment methodologies, with the goal of standardization, optimization, and transparency. Oversee development of provider rates in line with negotiated terms
• Oversee the submission of regulatory submissions and requests
• Monitor, analyze and report on competitive position for all applicable Point32Health markets
• Produce accurate and timely reporting on network access and adequacy, ensuring standards are maintained and gaps are appropriately addressed
• Provide on-going leadership and program/project management support for foundational and strategic initiatives
• Design communications for and support executive-level presentation by the SVP of Provider Partnerships
• Develop and execute business plans, project charters and work breakdown structures, specifying goals, strategy, governance, staffing, scheduling, identification of risks, contingency plans, and communication plans as necessary
• Recruit, train and develop talent; provide coaching feedback and direction to staff to support development and success

QUALIFICATIONS - what you need to perform the job

Certification and Licensure

• N/A

Education

• Required (minimum): Bachelor's degree in business, health administration, finance or a related field
• Preferred: Master's degree or relevant experience
• Certification or equivalent expertise in process improvement (any methodology; Lean Six Sigma preferred), change management (PROSCI), and project management (Waterfall and/or Agile)
• Extensive experience designing and implementing organizational strategies and/or strategic initiatives

Experience

• Required (minimum): 10-15 years of progressively responsible management experience in a complex healthcare setting
• Preferred: Previous experience in managed care contracting or healthcare consulting
• Previous people management experience
• Previous responsibilities requiring interactions with senior leaders, especially in a cross-functional environment

Skill Requirements

• Energetic, goal-oriented leader with a proven ability to deliver results and lead teams to achieve goals

• Strong collaborator able to work effectively across functions
• Exceptional oral and written communication skills, with a particular focus on presentations to and communications with senior leaders
• Excellent interpersonal skills and a high level of diplomacy to anticipate, recognize and deal effectively with complex issues
• Ability to manage and direct multiple priorities across markets while meeting aggressive deadlines
• Self-starter who is comfortable in evolving and/or ambiguous situations; able to maintain constructive behavior in challenging situations
• Strategic thinking skills with the ability to draw meaningful insights, identify business implications, and proactively anticipate potential obstacles or challenges
• Fast learner with a demonstrated ability to master new content quickly
• Excellent management skills to guide, inspire and develop a high performing team
• Expertise with the following software strongly preferred: Microsoft Office, MURAL or Miro, Adaptive Insights

WORKING CONDITIONS AND ADDITIONAL REQUIREMENTS (include special requirements, e.g., lifting, travel):

• Must be able to work under normal office conditions and work from home as required
• Work may require simultaneous use of a telephone/headset and PC/keyboard and sitting for extended durations
• May be required to work additional hours beyond standard work schedule

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Management retains the discretion to add to or change the duties of the position at any time.

Salary Range

Compensation & Total Rewards Overview

The annual base salary range provided for this position represents a range of salaries for this role and similar roles across the organization. The actual salary for this position will be determined by several factors, including the scope and complexity of the role; the skills, education, training, credentials, and experience of the candidate; as well as internal equity. As part of our comprehensive total rewards program, colleagues are also eligible for variable pay. Eligibility for any bonus, commission, benefits, or any other form of compensation and benefits remains in the Company's sole discretion and may be modified at the Company's sole discretion, consistent with the law.

Point32Health offers their Colleagues a competitive and comprehensive total rewards package which currently includes:

• Medical, dental and vision coverage

• Retirement plans

• Paid time off

• Employer-paid life and disability insurance with additional buy-up coverage options

• Tuition program

• Well-being benefits

• Full suite of benefits to support career development, individual & family health, and financial health

For more details on our total rewards programs, visit welcome all
All applicants are welcome and will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Scam Alert: Point32Health has recently become aware of job posting scams where unauthorized individuals posing as Point32Health recruiters have placed job advertisements and reached out to potential candidates. These advertisements or individuals may ask the applicant to make a payment. Point32Health would never ask an applicant to make a payment related to a job application or job offer, or to pay for workplace equipment. If you have any concerns about the legitimacy of a job posting or recruiting contact, you may contact

Who We Are

Point32Health is a leading not-for-profit health and well-being organization dedicated to delivering high-quality, affordable healthcare. Serving nearly 2 million members, Point32Health builds on the legacy of Harvard Pilgrim Health Care and Tufts Health Plan to provide access to care and empower healthier lives for everyone. Our culture revolves around being a community of care and having shared values that guide our behaviors and decisions. We've had a long-standing commitment to inclusion and equal healthcare access and outcomes, regardless of background; it's at the core of who we are. We value the rich mix of backgrounds, perspectives, and experiences of all of our colleagues, which helps us to provide service with empathy and better understand and meet the needs of the communities where we serve, live, and work.

We enjoy the important work we do every day in service to our members, partners, colleagues and communities. Learn more about who we are at Point32Health.

Job Summary

Job Description

Key Responsibilities/Duties - what you will be doing (top five):

• Functions as a Facilities HVAC Technician, performing necessary maintenance and repair to base-building mechanical systems at Point32health's corporate facility and remote office locations.
• Responsible for the efficient and continuous operation of all Data Center HVAC and related control systems, as well as developing and implementing preventative maintenance programs for all mechanical systems.
• Oversees outsourced trades people in the maintenance, repair, and installation of mechanical systems.
• Maintains all necessary records consistent with mandated record keeping requirements for all mechanical systems at all Point32health sites.
• Operates PC based direct digital control (DDC) systems. Performs calibration and repairs to these systems as necessary.
• Monitors Point32health's energy usage and recommends measures to reduce/optimize energy consumption. Assists in energy conservation projects.
• Manages relationships with one or more outside vendors, ensuring the highest standards of performance, best pricing, adherence to contractual obligations, and accurate invoicing. Keeps all contracts, insurance, and vendor's access to company facilities accurate and up to date.
• Troubleshoots maintenance problems, repairs, and maintains all HVAC and refrigeration systems, but also may also assist with lighting, plumbing, and electrical systems. Effects repairs that are within his/her scope of expertise and reports to Supervisor those requiring the services of an outside contractor.
• Completes daily work order requests for the above duties, responding to priority requests in a prompt and efficient manner.
• Monitors the condition of assigned lease areas, performs on-going maintenance tasks, and reports outstanding issues to supervisor.
• Closes-out assigned work requests promptly upon completion, including relevant information pertaining to work performed. Information to including but is not limited to: problems encountered, diagnosis, resolution, and additional work needed to complete task.
• Performs essential services to the company, including associated maintenance duties, and safety related repairs
• Other duties and projects as assigned.

Qualifications - what you need to perform the job

Certification and Licensure

• Required: Massachusetts Refrigeration License and CFC Certification.

Education

• Required (minimum): High School Diploma.
• Preferred: Trade school graduate.

Experience

• Required (minimum): 3-5 years of professional experience
• Preferred: 5-7 years of HVAC experience, including field experience installing and servicing large scale commercial HVAC equipment.

Skill Requirements

• Employee must be a highly motivated individual who can perform tasks and handle responsibilities with little or no direct supervision. This position requires an individual with good skills at prioritizing workloads, the ability to solve problems in the field, and experience working in critical .data center environments. Employees must have the ability to use diagnostic and repair tools consistent with the practice of HVAC installation and repair, and to safely work with high voltage machinery and circuitry found in commercial HVAC equipment. The ability to read floor plans and electrical/mechanical diagrams is essential. Moderate computer skills are also required for Microsoft Office applications and Facilities Management software.

Interpersonal skills (include personal interaction):

• Employee must be able to coordinate his/her work within a project team and work with junior maintenance personnel in daily activities. The position also requires good customer service and interpersonal skills to interact with department personnel, internal and external Point32health customers, consultants, and vendors.

Confidential data:

• All information (written, verbal, electronic, etc.) that an employee encounters while working at Point32health is considered confidential. Will be exposed to and required to deal with highly confidential and sensitive material. Employee must always adhere to corporate compliance policies, department guidelines and policies, and all applicable laws and regulations.
• Working Conditions or Additional requirements (include special requirements, e.g., lifting, travel, overtime)
• Must be able to work in a fast-paced office and outdoor environment handling multiple demands simultaneously and be able to exercise appropriate judgment as necessary. This position requires the use of written, verbal, and visual sources of information to complete daily tasks. Employee must be safety minded and have the following abilities: to climb ladders; to use hand and power tools; to bend, reach, and stretch; to lift materials weighing up to 70 pounds; to work outdoors under adverse weather conditions; to walk and stand for extended periods of time; to perform manual labor consistent with maintenance and equipment upkeep. Work involves installing heavy machinery, components, etc., Employee will work at a PC for short periods of time. Some equipment utilized for tasks may be noisy.

Overtime:

• Overtime is often required to assist with critical project deadlines and to perform essential service functions. This time may be required early morning before normal work hours, in the evening after normal work hours, or on weekends, depending on the task particulars and weather conditions. This position may be a member of the Emergency Operations Team and will share responsibility for 24 x 7 responses to facilities related emergencies. Employee will be required to wear a company-supplied cell phone when he/she is on-call.
  
• A valid driver's license is required as some outside travel will be required to visit suppliers, remote company offices, and vendor location

Working Conditions and Additional Requirements (include special requirements, e.g., lifting, travel):

• Must be able to work under normal office conditions and work from home as required.
• Work may require simultaneous use of a telephone/headset and PC/keyboard and sitting for extended durations.
• May be required to work additional hours beyond standard work schedule.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Management retains the discretion to add to or change the duties of the position at any time.

Salary Range

Compensation & Total Rewards Overview

The annual base salary range provided for this position represents a range of salaries for this role and similar roles across the organization. The actual salary for this position will be determined by several factors, including the scope and complexity of the role; the skills, education, training, credentials, and experience of the candidate; as well as internal equity. As part of our comprehensive total rewards program, colleagues are also eligible for variable pay. Eligibility for any bonus, commission, benefits, or any other form of compensation and benefits remains in the Company's sole discretion and may be modified at the Company's sole discretion, consistent with the law.

Point32Health offers their Colleagues a competitive and comprehensive total rewards package which currently includes:

• Medical, dental and vision coverage

• Retirement plans

• Paid time off

• Employer-paid life and disability insurance with additional buy-up coverage options

• Tuition program

• Well-being benefits

• Full suite of benefits to support career development, individual & family health, and financial health

For more details on our total rewards programs, visit welcome all
All applicants are welcome and will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Scam Alert: Point32Health has recently become aware of job posting scams where unauthorized individuals posing as Point32Health recruiters have placed job advertisements and reached out to potential candidates. These advertisements or individuals may ask the applicant to make a payment. Point32Health would never ask an applicant to make a payment related to a job application or job offer, or to pay for workplace equipment. If you have any concerns about the legitimacy of a job posting or recruiting contact, you may contact

Riverside Community Care

Love what you do!

Family Partner

Exciting opportunity to join our innovative and growing children's mental health program as a Family Partner!

The Family Partner works in partnership with Intensive Care Coordinators to provide education, coaching/training and support to parents/caregivers of a youth receiving Wraparound services from the Community Service agency. We are proud to be the only Community Service Agency in Massachusetts providing services through an enhanced Wraparound Model, MiiWrap.

Join us and work closely with our MiiWrap Coach and team to provide strengths-based, supportive services to youth and their families. Key responsibilities:

Family Engagement and Support:

• 
  
• Establish and maintain strong relationships with families, serving as a consistent point of contact and source of support throughout the treatment process.
  
• Empower families to actively participate in the care planning and decision-making processes, ensuring their voices and preferences are valued and incorporated.
  

Collaboration and Communication:

• 
  
• Work closely with other members of the CBHI team, including clinicians, care coordinators, and therapists.
  
• Facilitate communication and coordination among all involved parties to ensure seamless service delivery.
  

Advocacy and Education:

• 
  
• Provide families with information and resources about available services, treatment options, and community supports.
  
• Serve as an advocate for families, helping them navigate complex systems and overcome barriers to accessing appropriate care.
  

Skill-Building and Coaching:

• 
  
• Utilize a strengths-based approach to teach parents and caregivers effective strategies for managing challenging behaviors and promoting positive family dynamics.
  
• Collaborate with families to develop and enhance their coping skills and problem-solving abilities.
  

Documentation:

• 
  
• Maintain accurate and up-to-date documentation of all interactions, progress, and interventions according to program guidelines.
  

Schedule: Full Time, 40 hours

• 
  
• flexible hours between 8 a.m. - 8 p.m. to meet the needs of the families
  

Pay Rate: $22.28/hour

• 
  
• increase to $23.28 upon completion of CHW certification
  
• additional $0.96 language differential available too!
  

To learn more about this amazing position, please watch this inspirational video! Riverside's Family Partners

Why You'll Love Riverside
We make a true difference in people’s lives through rewarding work. Most of our jobs come with great benefits – including healthcare, numerous professional development opportunities, and generous time off - all in a respectful and inclusive environment, perhaps why Riverside was named a Boston Globe Top Workplace and a best-in-state employer by Forbes.

Benefits include:

• 
  
• Comprehensive, high-quality health, dental, and vision insurance options
  
• Flexible Spending Accounts – both medical and dependent care
  
• Eleven paid holidays
  
• Separate accruals for vacation (increases with tenure), personal, and sick time
  
• Tax-deferred 403(b) retirement savings plan with employer match
  
• Employee Assistance Plan / Travel Assistance Plan
  
• Employee bonus for referrals resulting in hiring
  
• Discounts to movie theaters, sporting, and entertainment events
  
• Employee YMCA discount: 10% off a YMCA monthly membership and 50% off the joiner’s fee
  

Learn more about our benefits and culture:

Our Benefits

Our Culture

Hear what employees think about working for Riverside!

Required Skills

• 
  
• Must be able to establish a rapport and work effectively with a diverse, multi-cultural group of parents, children, family members and other program staff members
  
• Understanding of child development and family issues that impact upon child/parent relationships
  
• Ability to work independently as well as part of a collaborative team
  
• Must have a valid Massachusetts driver’s license and reliable personal vehicle
  
• Bilingual in English/Spanish preferred
  

Required Experience

• 
  
• Bachelor’s degree in human services field and one year of experience working with the target population, Associate’s degree in human service field and one year experience working with children/adolescents/transition age youth, or high school diploma/GED and a minimum of two years experience working with children/adolescents/transition age youth required
  
• Experience as a caregiver of a youth with mental health needs
  
• Must have experience in navigating any of the child and family-serving systems and teaching family members who are involved with the child and family-serving systems
  

Riverside Community Care is dedicated to respect, integrity and engagement of all individuals. We are committed to building an inclusive and culturally competent organization and we value the richness of having a diverse applicant pool. As an employer committed to equal opportunity, all qualified applicants will receive consideration for employment without regard to race, age, color, religion, gender, marital status, sexual orientation, military status, national origin, disability, or any other characteristic as established by law.

Riverside Community Care

Love what you do!

Clinician - Newton Outpatient Center

Riverside's Newton Outpatient Center is seeking a Clinician - All Ages! In this role the Clinician will provide clinical intervention to youth, adults, and families at the Newton Outpatient Center, in the community, and via Telehealth. They will also provide assessments, service planning, individual and family counseling, advocacy, and linkage services to program clients. May also provide group treatment and other clinical intervention services as needed in collaboration with funders. The clinician will also maintain contacts with local providers and attends community meetings as needed.

The Clinician is responsible for providing general administrative assistance to Riverside consumers and clinic staff, including:

• 
  
• 
  

  Functions as the primary clinician for a designated caseload, providing mobile assessment, crisis stabilization, service planning, individual and family counseling, case management, support, advocacy and linkage services as needed.

  
  
  
• Utilizes resources available through the program and in the community to support achievement of treatment goals and growth of youth, families, and adults being served.
  
• Involves youth, family, and relevant involved parties in assessment and service planning, and is consistently helpful, timely and respectful in responding to consumer and family concerns.
  
• With client permission, regularly communicates and collaborates with school personnel and other involved community providers around assessment and service provision for assigned youth
  
• Attends scheduled supervision meetings, comes to the meetings prepared and utilizes feedback constructively to improve performance, as needed.
  

Independent Licensure of LICSW or LMHC preferred. Ideal candidates will have experience with children, youth, and individuals with substance use disorders.

Schedule: Full Time, 40 hours

Payrate:

• 
  
• Unlicensed Clinician - $61,800.12/salary
  
• Independent Licensure - $64,890.17/salary
  

Why You'll Love Riverside
We make a true difference in people’s lives through rewarding work. Most of our jobs come with great benefits – including healthcare, numerous professional development opportunities, and generous time off - all in a respectful and inclusive environment, perhaps why Forbes named Riverside a best-in-state employer.

Benefits include:

• 
  
• Comprehensive, high-quality health, dental, and vision insurance options
  
• Flexible Spending Accounts – both medical and dependent care
  
• Eleven paid holidays
  
• Separate accruals for vacation (increases with tenure), personal, and sick time
  
• Tax-deferred 403(b) retirement savings plan
  
• Employee Assistance Plan / Travel Assistance Plan
  
• Employee bonus for referrals resulting in hiring
  
• Discounts to movie theaters, sporting, and entertainment events
  
• Employee YMCA discount: 10% off a YMCA monthly membership and 50% off the joiner’s fee
  

Learn more about our benefits and culture:

Our Benefits

Our Culture

Hear what employees think about working for Riverside!

Required Skills

• 
  
• 
  

  Valid driver’s license and regular access to a reliable vehicle required.

  
  
  
• Excellent communication, interpersonal and organizational skills required.
  
• Basic computer fluency, including Microsoft Office, required.
  
• Must be able to establish a rapport and work with a diverse group of co-workers, handle multiple tasks, be organized and flexible and work independently.
  

Required Experience

• 
  
• 
  

  Masters Degree in clinical mental health counseling or social work

  
  
  
• One year of experience specific to the clinician’s training and expertise required.
  
• Child and Adolescent Needs and Strengths (CANS) certified
  

Riverside Community Care is dedicated to respect, integrity and engagement of all individuals. We are committed to building an inclusive and culturally competent organization and we value the richness of having a diverse applicant pool. As an employer committed to equal opportunity, all qualified applicants will receive consideration for employment without regard to race, age, color, religion, gender, marital status, sexual orientation, military status, national origin, disability, or any other characteristic as established by law.

Riverside Community Care

Love What You Do!

Residential Counselor

We have a great opportunity available to join our growing, stable, and highly regarded organization, where you can obtain valuable human services experience while making a difference in the lives of others!

We provide person-centered supports for individuals with intellectual or developmental disabilities, autism, or acquired brain injury – helping each person learn daily living skills, build meaningful relationships, and become a valued member of their community.

As a Residential Counselor, you’ll be part of a supportive team that helps individuals:

• 
  
• Maintain their physical and emotional health and live safely in the community.
  
• Foster relationships with housemates, family members, and neighbors.
  
• Develop and practice skills that increase independence, confidence, and self-determination.
  
• Participate in community activities, work, and volunteer opportunities that reflect their goals and interests.
  

Your role combines support, supervision, coaching, and companionship. Every interaction is rooted in respect and appreciation for each individual’s uniqueness. You’ll encourage residents to identify their strengths, explore new opportunities, and actualize their hopes and dreams.

About Our Residences

Our homes are located in welcoming neighborhood settings, each designed to meet the needs of the individuals who live there. Typically, 3–5 people share a home, enjoying private bedrooms and shared living spaces. Residents are encouraged to decorate their rooms and take pride in their home, while staff provide ongoing guidance and support. Employees are available 24/7, with staffing schedules tailored to meet the needs of the individuals served. Every shift offers the chance to build relationships, see progress, and be part of something meaningful.

Schedule: Flexible relief shifts in Jamaica Plains, Newton, and West Roxbury

Pay Rate:

• 
  
• $15.97/hourly with MAP certification
  
• $15.45/hourly without MAP
  

Why You'll Love Riverside
We make a true difference in people’s lives through rewarding work. Most of our jobs come with great benefits – including healthcare, numerous professional development opportunities, and generous time off - all in a respectful and inclusive environment, perhaps why Forbes named Riverside a best-in-state employer.

• 
  
• Comprehensive, high-quality health, dental, and vision insurance options
  
• Flexible Spending Accounts – both medical and dependent care
  
• Eleven paid holidays
  
• Separate accruals for vacation (increases with tenure), personal, and sick time
  
• Tax-deferred 403(b) retirement savings plan with employer match
  
• Employee Assistance Plan / Travel Assistance Plan
  
• Employee bonus for referrals resulting in hiring
  
• Discounts to movie theaters, sporting, and entertainment events
  
• Employee YMCA discount: 10% off a YMCA monthly membership and 50% off the joiner’s fee
  

Our Benefits

Our Culture

Hear what employees think about working for Riverside!

Required Skills

• 
  
• Excellent interpersonal and communication skills and basic computer skills required
  
• Valid driver's license required
  

Required Experience

• 
  
• High school diploma or equivalent required
  
• Previous related experience preferred
  

Riverside Community Care is dedicated to respect, integrity and engagement of all individuals. We are committed to building an inclusive and culturally competent organization and we value the richness of having a diverse applicant pool. As an employer committed to equal opportunity, all qualified applicants will receive consideration for employment without regard to race, age, color, religion, gender, marital status, sexual orientation, military status, national origin, disability, or any other characteristic as established by law.

Who We Are

Point32Health is a leading not-for-profit health and well-being organization dedicated to delivering high-quality, affordable healthcare. Serving nearly 2 million members, Point32Health builds on the legacy of Harvard Pilgrim Health Care and Tufts Health Plan to provide access to care and empower healthier lives for everyone. Our culture revolves around being a community of care and having shared values that guide our behaviors and decisions. We've had a long-standing commitment to inclusion and equal healthcare access and outcomes, regardless of background; it's at the core of who we are. We value the rich mix of backgrounds, perspectives, and experiences of all of our colleagues, which helps us to provide service with empathy and better understand and meet the needs of the communities where we serve, live, and work.

We enjoy the important work we do every day in service to our members, partners, colleagues and communities. Learn more about who we are at Point32Health.

Job Summary

Job Description

• Manage daily operations including, but not limited to, the assignment and distribution of work among assigned Behavioral Health Utilization Management team(s). Ensure all workflow processes are completed within the required timeframes and telephone coverage requirements are met. Ensure adherence to all department and regulatory standards.
• Serve as member of Behavioral Health leadership team. Provide back-up for peers, including supervisory coverage. Partner with peers to ensure effective cross-functional, end to end approach to meet the needs of members, providers, and internal and external stakeholders.
• Support and help drive efforts to integrate Behavioral Health into the broader Tufts Health landscape by providing a cohesive behavioral health presence and subject matter expertise to Public Plans and Enterprise activities including case management, medical management, and provider/network management.
• Under the direction of the Director of Behavioral Health, develop, implement and manage initiatives and projects to achieve Tufts Health Public Plans goals. Collaborate with internal departments in support of clinical activities and operations.
• Manager of Children's Behavioral Health Initiative (CBHI) team completes extensive network management activities in coordination with MassHealth and other MCOs/ACOs.
• Develop and prepare reports to meet internal, regulatory, contractual and accreditation requirements. Work closely with other departments in the development of report specifications and obtain data for and/or complete reports as needed to meet contract and regulatory requirements and track ongoing data.
• Hire, train, and manage staff. Supervise/coach staff to assist them in attaining optimal knowledge and job efficiency. Define metrics and goals for assigned team(s) and manage expectations. Utilize data to monitor and evaluate individual, team and program performance. Provide timely feedback to all staff regarding their performance via regular team and one-on-one meetings. Conduct formal performance appraisals. Take appropriate disciplinary action in a timely manner when needed. Ensure staff is provided with all necessary tools, resources and training to promote growth and performance within the department and/or organization.
• Monitor utilization management and ensure servicing goals are met or exceeded by tracking department metrics. Apply data, utilize evidence-based treatment practices and identify opportunities for improvement of quality of care and medical expense savings to design, implement and enhance utilization management and clinical care coordination processes. Track and monitor the impact of utilization management and care coordination on quality and medical expense measures.
• Complete monthly clinician case review audits and review semi-annual IRR results to monitor UM decision making and adherence to policies and procedures. Identify trends, develop and implement action plans for improvement progress
• Provide monthly Care Management report on team(s) performance, metrics, and goal achievement to the Director of Behavioral Health.
• Review and develop department policies, procedures, workflows and job aids as needed, consistent with departmental and company strategic objectives and mission. Develop, maintain, update orientation materials in collaboration with clinical trainer.
• Work collaboratively on and manage components of quality improvement initiatives and medical expense reduction activities and ensure alignment with broader company strategy. This includes activities that support NCQA accreditation and identify and promote best practices within clinical programs.
• Provide information and support to internal stakeholders. Work collaboratively with other managed care entities, MassHealth, the Executive Office of Health & Human Services, as well as provider and other stakeholder groups.
• Other duties and projects as assigned.
  

Salary Range

Compensation & Total Rewards Overview

The annual base salary range provided for this position represents a range of salaries for this role and similar roles across the organization. The actual salary for this position will be determined by several factors, including the scope and complexity of the role; the skills, education, training, credentials, and experience of the candidate; as well as internal equity. As part of our comprehensive total rewards program, colleagues are also eligible for variable pay. Eligibility for any bonus, commission, benefits, or any other form of compensation and benefits remains in the Company's sole discretion and may be modified at the Company's sole discretion, consistent with the law.

Point32Health offers their Colleagues a competitive and comprehensive total rewards package which currently includes:

• Medical, dental and vision coverage

• Retirement plans

• Paid time off

• Employer-paid life and disability insurance with additional buy-up coverage options

• Tuition program

• Well-being benefits

• Full suite of benefits to support career development, individual & family health, and financial health

For more details on our total rewards programs, visit welcome all
All applicants are welcome and will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Scam Alert: Point32Health has recently become aware of job posting scams where unauthorized individuals posing as Point32Health recruiters have placed job advertisements and reached out to potential candidates. These advertisements or individuals may ask the applicant to make a payment. Point32Health would never ask an applicant to make a payment related to a job application or job offer, or to pay for workplace equipment. If you have any concerns about the legitimacy of a job posting or recruiting contact, you may contact

Who We Are

Point32Health is a leading not-for-profit health and well-being organization dedicated to delivering high-quality, affordable healthcare. Serving nearly 2 million members, Point32Health builds on the legacy of Harvard Pilgrim Health Care and Tufts Health Plan to provide access to care and empower healthier lives for everyone. Our culture revolves around being a community of care and having shared values that guide our behaviors and decisions. We've had a long-standing commitment to inclusion and equal healthcare access and outcomes, regardless of background; it's at the core of who we are. We value the rich mix of backgrounds, perspectives, and experiences of all of our colleagues, which helps us to provide service with empathy and better understand and meet the needs of the communities where we serve, live, and work.

We enjoy the important work we do every day in service to our members, partners, colleagues and communities. Learn more about who we are at Point32Health.

Job Summary

Job Description

• Team Management:
  • Oversee daily operations of the service center team.
  • Schedule shifts and manage attendance.
  • Provide training and development for team members.

• Performance Monitoring:
  • Track and analyze key performance indicators (KPIs).
  • Conduct regular performance reviews of team members and provide feedback.
  • Implement strategies to improve team performance.

• Customer Service:
  • Ensure high levels of customer satisfaction.
  • Work to ensure calls and issues are being resolved on first contact
  • Handle escalated customer issues and complaints.
  • Develop and implement customer service policies and procedures.

• Reporting and Analysis:
  • Prepare and present reports on team performance and customer feedback.
  • Analyze data to identify trends and areas for improvement.
  • Use insights to make informed decisions and recommendations.

• Communication:
  • Facilitate effective communication within the team and with other departments.
  • Conduct team meetings and briefings.
  • Ensure team members are informed about updates and changes.

• Quality Assurance:
  • Monitor and evaluate calls for quality assurance purposes.
  • Provide coaching and support to ensure adherence to quality standards.
  • Develop and implement quality improvement initiatives.

• Technology and Tools:
  • Ensure the team is proficient with contacts center software and tools.
  • Troubleshoot technical issues and coordinate with IT support.
  • Stay updated on new technologies and recommend upgrades.

• Compliance:
  • Ensure compliance with company policies and industry regulations.
  • Conduct regular audits and assessments.
  • Address any compliance issues promptly.
  • Ensure all interactions are HIPAA compliant and adhere to state and federal regulations.

• Continuous Improvement:
  • Represent the voice of the customer by contributing to continuous improvement initiatives and providing feedback on member interactions and suggesting process enhancements.

• Other duties or projects as assigned by your manager

Qualifications - what you need to perform the job.

Education, Certification and Licensure

Required: Associate degree or equivalent work experience

Preferred

• Bachelor's degree or equivalent work experience preferred.

Experience (minimum years required):

Required

• 3-5 years of customer service experience.

Preferred

• Previous supervisory experieince.
• Customer service experience in health care, call center or corporate office.
• Knowledge of medical terminology.
• Prior experience training and working in a virtual/remote setting.

Skill Requirements

The following skills help ensure a call center supervisor can effectively manage their team and maintain high standards of customer service.

To excel as a call center supervisor, several key skills are essential:

Leadership: Ability to inspire and motivate the team, providing clear direction and support.

Communication: Strong verbal and written communication skills to effectively interact with team members and customers.

Problem-Solving: Aptitude for identifying issues and implementing effective solutions quickly.

Analytical Skills: Ability to analyze performance data and make informed decisions based on insights.

Customer Service: Deep understanding of customer service principles and practices to ensure high satisfaction levels.

Time Management: Efficiently managing time and prioritizing tasks to meet deadlines and goals.

Technical Proficiency: Familiarity with contact center software and tools, and the ability to troubleshoot technical issues.

Conflict Resolution: Skills to handle escalated customer complaints and resolve conflicts within the team.

Adaptability: Flexibility to adapt to changing situations and new challenges.

Coaching and Mentoring: Ability to train, develop, and provide constructive feedback to team members.

Working Conditions and Additional Requirements (include special requirements, e.g., lifting, travel):

• Must be able to work under normal office conditions and work from home as required.
• Work may require simultaneous use of a telephone/headset and PC/keyboard and sitting for extended durations.
• May be required to work additional hours beyond standard work schedule.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Management retains the discretion to add to or change the duties of the position at any time.

for providing an accurate and thorough interpretation of Point32Health benefits, eligibility, claim processing and enrollment policies to members

Salary Range

Compensation & Total Rewards Overview

The annual base salary range provided for this position represents a range of salaries for this role and similar roles across the organization. The actual salary for this position will be determined by several factors, including the scope and complexity of the role; the skills, education, training, credentials, and experience of the candidate; as well as internal equity. As part of our comprehensive total rewards program, colleagues are also eligible for variable pay. Eligibility for any bonus, commission, benefits, or any other form of compensation and benefits remains in the Company's sole discretion and may be modified at the Company's sole discretion, consistent with the law.

Point32Health offers their Colleagues a competitive and comprehensive total rewards package which currently includes:

• Medical, dental and vision coverage

• Retirement plans

• Paid time off

• Employer-paid life and disability insurance with additional buy-up coverage options

• Tuition program

• Well-being benefits

• Full suite of benefits to support career development, individual & family health, and financial health

For more details on our total rewards programs, visit welcome all
All applicants are welcome and will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Scam Alert: Point32Health has recently become aware of job posting scams where unauthorized individuals posing as Point32Health recruiters have placed job advertisements and reached out to potential candidates. These advertisements or individuals may ask the applicant to make a payment. Point32Health would never ask an applicant to make a payment related to a job application or job offer, or to pay for workplace equipment. If you have any concerns about the legitimacy of a job posting or recruiting contact, you may contact

Who We Are

Point32Health is a leading not-for-profit health and well-being organization dedicated to delivering high-quality, affordable healthcare. Serving nearly 2 million members, Point32Health builds on the legacy of Harvard Pilgrim Health Care and Tufts Health Plan to provide access to care and empower healthier lives for everyone. Our culture revolves around being a community of care and having shared values that guide our behaviors and decisions. We've had a long-standing commitment to inclusion and equal healthcare access and outcomes, regardless of background; it's at the core of who we are. We value the rich mix of backgrounds, perspectives, and experiences of all of our colleagues, which helps us to provide service with empathy and better understand and meet the needs of the communities where we serve, live, and work.

We enjoy the important work we do every day in service to our members, partners, colleagues and communities. Learn more about who we are at Point32Health.

Job Summary

Job Description

Key Responsibilities/Duties

Biweekly payroll processing -

• Support the Payroll Specialist to ensure all steps to successfully transmit and settle the bi-weekly payroll are completed and accurate.

• Certify the post payroll reports and reconciliations between Workday and ADP is complete and any variances are researched and detailed.

Process all changes in payroll system -

• Review Manager Self Service events for completeness, accuracy and verify approvals. Perform final approval of transactions and follow-up processes required to maintain accurate employee master file data.

• Review and approve all colleagues pay data changes in Workday for completeness, accuracy, and reasonableness in accordance with payroll processing deadlines.

• Maintain benefit deduction information for Liberty Mutual, Tuition Reimbursement, Bring Your Own Device, etc.

Online Time & Absence Maintenance -

• Review online time & absence for accuracy, completeness, and consistency with company pay policies and follow up with the departments as needed.

• Support colleagues and managers with timecard and absence corrections as needed.

Enter or review On Demand payments for involuntary terminations, missed wages and as requested.

Aid and support colleagues, managers and HR by monitoring the Payroll Inbox, Teams, and Colleague Resource Center (tickets).

Work with the Benefits team to ensure any leave issues are handled prior to payroll processing.

Work with the Finance team to ensure all month end Payroll responsibilities are completed prior to closing deadline.

Assist manager with year-end process and help ensure we are compliant with federal, state, and local payroll tax regulations.

Stay updated on changes in payroll laws and regulations to ensure accurate payroll processing.

Assist in payroll reconciliations and audits.

Qualifications

Certification and Licensure

• FPC or CPP certification is a plus

Education

• Required (minimum): High School diploma

• Preferred: Bachelor's degree in Finance, Accounting, Business, or a related field

Experience

• Required (minimum): 5 years of payroll or related field

• Preferred: Workday and/or ADP SmartCompliance is a plus

Skill Requirements

• Strong understanding of payroll regulations, tax laws, and compliance.

• Proficiency in Excel (pivot tables, spreadsheets, vlookups)

• Must have strong interpersonal and communication skills with the ability to interact with internal parties across all levels of the organization.

• Ability to build connections and work with different departments to resolve issues.

• Organized, logical, and methodical, with a strong attention to detail.

Working Conditions and Additional Requirements (include special requirements, e.g., lifting, travel):

• Must be able to work under normal office conditions and work from home as required.
• Work may require simultaneous use of a telephone/headset and PC/keyboard and sitting for extended durations.
• May be required to work additional hours beyond standard work schedule.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Management retains the discretion to add to or change the duties of the position at any time.

Salary Range

Compensation & Total Rewards Overview

The annual base salary range provided for this position represents a range of salaries for this role and similar roles across the organization. The actual salary for this position will be determined by several factors, including the scope and complexity of the role; the skills, education, training, credentials, and experience of the candidate; as well as internal equity. As part of our comprehensive total rewards program, colleagues are also eligible for variable pay. Eligibility for any bonus, commission, benefits, or any other form of compensation and benefits remains in the Company's sole discretion and may be modified at the Company's sole discretion, consistent with the law.

Point32Health offers their Colleagues a competitive and comprehensive total rewards package which currently includes:

• Medical, dental and vision coverage

• Retirement plans

• Paid time off

• Employer-paid life and disability insurance with additional buy-up coverage options

• Tuition program

• Well-being benefits

• Full suite of benefits to support career development, individual & family health, and financial health

For more details on our total rewards programs, visit welcome all
All applicants are welcome and will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Scam Alert: Point32Health has recently become aware of job posting scams where unauthorized individuals posing as Point32Health recruiters have placed job advertisements and reached out to potential candidates. These advertisements or individuals may ask the applicant to make a payment. Point32Health would never ask an applicant to make a payment related to a job application or job offer, or to pay for workplace equipment. If you have any concerns about the legitimacy of a job posting or recruiting contact, you may contact

Who We Are

Point32Health is a leading not-for-profit health and well-being organization dedicated to delivering high-quality, affordable healthcare. Serving nearly 2 million members, Point32Health builds on the legacy of Harvard Pilgrim Health Care and Tufts Health Plan to provide access to care and empower healthier lives for everyone. Our culture revolves around being a community of care and having shared values that guide our behaviors and decisions. We've had a long-standing commitment to inclusion and equal healthcare access and outcomes, regardless of background; it's at the core of who we are. We value the rich mix of backgrounds, perspectives, and experiences of all of our colleagues, which helps us to provide service with empathy and better understand and meet the needs of the communities where we serve, live, and work.

We enjoy the important work we do every day in service to our members, partners, colleagues and communities. Learn more about who we are at Point32Health.

Job Summary

Job Description

Key Responsibilities Include:

• Provide leadership and mentoring to the medical management team, fostering a culture of innovation and continuous improvement.

• Oversee and lead the design, implementation and delivery of key strategies aimed at ensuring consistent, efficient, and impactful UM programs

• Develop comprehensive strategy to position Point32Health as a leader in utilization management and effectiveness, including pre-service, concurrent post-service reviews and transitions of care.

• Lead ROI strategic UM initiatives, including business case development, implementation and monitoring of medical and administrative cost savings strategies to support evidence-based trend management in conjunction with outcome driven KPI's

• Ensure departmental compliance with all regulatory and accreditation agency standards for state and federal requirements. Work in collaboration with IT to develop future capabilities with respect to PA automation and interoperability.

• Identify system needs, and improve internal efficiencies

• Collaborate with compliance to ensure consistent internal auditing for all regulatory processes, lead all corrective actions stemming from an audit.

• Identify key utilization trends that could impact the organization's financial and/or operational performance

• Ensure routine assessment of all metrics measured support internal and external factors that could affect performance

• Provide leadership and mentorship to the medical management team, fostering a culture of innovation and continuous improvement.

• Collaborate with stakeholders throughout the organization to identify opportunities and develop strategic partnerships

• Manage UM departmental budget, identifying ongoing opportunities to drive administrative efficiencies through automation and workflow redesign

• Other projects and duties as assigned.

Background & Experience

Education, Certification and Licensure:

• Advanced degree in related field required. Active clinical licensure preferred but not required

Experience (minimum years required):

• 10-15 years of progressive business and leadership experience in health care and/or managed care.

• 10+ years of leadership experience, supervising high-level professionals required, with demonstrated success in program development and execution

• Experience in leading and transforming the medical management of in-patient, ambulatory and post-acute settings

• Demonstrated success with design and execution of clinical system strategy and automation functionality

Skill Requirements:

• Experience in leading and transforming the medical management of in-patient, ambulatory and post-acute settings

• Ability to plan and act strategically

• Skilled in taking calculated risks

• Excellent quantitative skills and strong analytic background preferred

• Must possess strong leadership skills with proven ability to achieve goals and deliver bottom line results

• Proven ability to coach, motivate, and inspire staff

• Excellent communication, presentation, and negotiation skills, as well as organizational, analytical, and critical thinking skills

• Ability to work cross-functionally, supporting multiple, simultaneous objectives

• Ability to build internal programs including detailed workflows and corresponding key performance indicators and metrics

• Superb customer service focus; ability to foster teamwork as an attitude and a skill; willingness to be a change agent

Leadership Profile

Establishing a Competitive and Compelling Vision: Orchestrates a competitive and compelling mission with an aligned set of values, goals, and a winning strategic path. This vision ensures a forward-looking aspirational framework that guides current and future decisions and choices for an entire enterprise or business unit.

Managing an Effective and Agile Plan Execution: Establishes, manages, and monitors the operational tactical annual plan to effectively accomplish the mission, vision, values, and strategy.

Creating and Cultivating Culture: Formulates, communicates, and lives the culture and tone of the organization through highlighting mission and strategy aligned citizenship behaviors, standards, and norms.

Optimizing Structure and Staffing: Attracts and selects staff and structures units, roles, and responsibilities; deploys aligned staff whose capabilities enable the organization to achieve its goals. Approaches decisions on talent utilization with both a tactical and strategic orientation.

Marshalling and Optimizing Resources: Obtains and distributes all the hard and soft resources aligned to priorities, goals, and strategy; deploys the resources that best enable the organization to do their work today and to prepare for tomorrow.

Monitoring and Appraising Results: Monitors and measures progress against plan; provides real time supportive and corrective feedback and assistance.

Representing and Responding to Stakeholders: Prepares and delivers presentations to and managers productive relationships with critical stakeholders; recognizes and responds to the diverse needs of key inside and outside stakeholders.

Intervening In and Managing Conflict: Monitors and referees the normal and inevitable individual, team, and business unit conflicts; offers assistance and direction that moves to productive resolution. Utilizes productive conflict as a source of creativity, enhanced trust, and effective interpersonal problem solving.

Investing In and Assuring Future Leadership: Actively supports a vigorous talent management and succession process that provides a continuous flow of senior talent well into the future.

Senior-Level Clinical Leadership in Related Industry Experience: Experience in financial roles of increasing scope and responsibility; credibility earned from having served at least 20 years in executive finance positions in publicly traded or not-for-profit health organizations. Significant experience interacting with the board of directors and its audit committee and managing the organization's relationship with banks and outside auditors.

Commitment to Diversity, Equity, Inclusion, Accessibility (DEIA) and Health Equity

Point32Health is committed to making diversity, equity, inclusion, accessibility and health equity part of everything we do-from product design to the workforce driving that innovation. Our Diversity, Equity, Inclusion, Accessibility (DEIA) and Health Equity team's strategy is deeply connected to our core values and will evolve as the changing nature of work shifts. Programming, events, and an inclusion infrastructure play a role in how we spread cultural awareness, train people leaders on engaging with their teams and provide parameters on how to recruit and retain talented and dynamic talent. We welcome all applicants and qualified individuals, who will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Salary Range

Compensation & Total Rewards Overview

The annual base salary range provided for this position represents a range of salaries for this role and similar roles across the organization. The actual salary for this position will be determined by several factors, including the scope and complexity of the role; the skills, education, training, credentials, and experience of the candidate; as well as internal equity. As part of our comprehensive total rewards program, colleagues are also eligible for variable pay. Eligibility for any bonus, commission, benefits, or any other form of compensation and benefits remains in the Company's sole discretion and may be modified at the Company's sole discretion, consistent with the law.

Point32Health offers their Colleagues a competitive and comprehensive total rewards package which currently includes:

• Medical, dental and vision coverage

• Retirement plans

• Paid time off

• Employer-paid life and disability insurance with additional buy-up coverage options

• Tuition program

• Well-being benefits

• Full suite of benefits to support career development, individual & family health, and financial health

For more details on our total rewards programs, visit welcome all
All applicants are welcome and will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Scam Alert: Point32Health has recently become aware of job posting scams where unauthorized individuals posing as Point32Health recruiters have placed job advertisements and reached out to potential candidates. These advertisements or individuals may ask the applicant to make a payment. Point32Health would never ask an applicant to make a payment related to a job application or job offer, or to pay for workplace equipment. If you have any concerns about the legitimacy of a job posting or recruiting contact, you may contact

Who We Are

Point32Health is a leading not-for-profit health and well-being organization dedicated to delivering high-quality, affordable healthcare. Serving nearly 2 million members, Point32Health builds on the legacy of Harvard Pilgrim Health Care and Tufts Health Plan to provide access to care and empower healthier lives for everyone. Our culture revolves around being a community of care and having shared values that guide our behaviors and decisions. We've had a long-standing commitment to inclusion and equal healthcare access and outcomes, regardless of background; it's at the core of who we are. We value the rich mix of backgrounds, perspectives, and experiences of all of our colleagues, which helps us to provide service with empathy and better understand and meet the needs of the communities where we serve, live, and work.

We enjoy the important work we do every day in service to our members, partners, colleagues and communities. Learn more about who we are at Point32Health.

Job Summary

Job Description

• Inbound Call Management- Handle inbound calls from members with professionalism and attentiveness, addressing inquiries related to health insurance benefits, coverage, claims and eligibility.
• Health Care System Navigation- support and advocate for members to ensure that they receive the care/support needed
• Problem Resolution- Provide education and guidance to members about their Point32Health benefits and take ownership of each call to ensure that issues are resolved promptly and accurately. Follow up with members as needed to ensure complete resolution.
• Member Engagement- Assist members in understanding and accessing theit benefits and educate members on how to use self service tools, deliver proactive/anticpatory service
• Documentation and Reporting- Record call details and member interactions in the system accurately, ensuring that all relevant information is documented for future reference and reporting ensuring HIPPA, State and Federal regulations and confidentiality standards are met.
• Team Collaboration- Work collaboratively with other team members and departments to address complex issues and ensure a seamless member experience.
• Member Experience- As a brand ambassador for Point32Health, go above and beyond to ensure member satisfaction, proactively identifying and addressing needs and concerns.
• Continuous Improvement- Represent the voice of the customer by contributing to continuous improvement initiatives and providing feedback on member interactions and suggesting process enhancements.
• Metrics & Goals- Adhere to assigned schedules to ensure appropriate phone queue coverage & meet or exceed department established key performance indicators
• Member Retention & Outbound Campaigns- Execute outbound calls to improve the member experience and assist in member retention
• Compliance and Policy Adherence-Ensure all interactions are HIPAA compliant and adhere to state and federal regulations
• Other duties as assigned.

Qualifications - what you need to perform the job.

Education, Certification and Licensure

Required: Associate degree or equivalent work experience

Preferred: Bachelor's degree or equivalent work experience preferred.

Experience (minimum years required):

Required

• 0-2 years of relevant experience.

Preferred

• Customer service experience in health care, call center or corporate office.
• Knowledge of medical terminology.
• Prior experience training and working in a virtual/remote setting.

Skill Requirements

• Customer Service Expertise- Demonstrated ability to provide exceptional service, including active listening, empathy, and clear communication with members.

• Empathy- Ability to put yourself in someone else's shoes and demonstrate compassion.

• Product Knowledge- Strong understanding of health insurance products, policies, and industry regulations, or the ability to quickly learn and apply new information.

• Problem-Solving/Critical Thinking Skills- Adept at identifying issues, analyzing information, and providing effective solutions in a timely manner.

• Communication Skills- Excellent verbal and written communication skills, with the ability to convey complex information clearly and professionally.

• Attention to Detail- High level of accuracy in handling member information, processing requests, and documenting interactions.

• Multitasking Ability- Capable of managing multiple tasks simultaneously while maintaining focus and efficiency.

• Technical Proficiency- Comfortable using computer systems, CRM software, and other relevant technology to manage member interactions and data.

• Adaptability- Ability to adjust to changing priorities and new processes in a dynamic work environment.

• Team Collaboration- Strong people skills with the ability to work effectively with team members and contribute to a positive work atmosphere.

• Conflict Resolution- Skilled in managing and resolving conflicts and complaints with professionalism and patience.

Working Conditions and Additional Requirements (include special requirements, e.g., lifting, travel):

• Must be able to work under normal office conditions and work from home as required.
• Work may require simultaneous use of a telephone/headset and PC/keyboard and sitting for extended durations.
• May be required to work additional hours beyond standard work schedule.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Management retains the discretion to add to or change the duties of the position at any time.

for providing an accurate and thorough interpretation of Point32Health benefits, eligibility, claim processing and enrollment policies to members

Salary Range

Compensation & Total Rewards Overview

The annual base salary range provided for this position represents a range of salaries for this role and similar roles across the organization. The actual salary for this position will be determined by several factors, including the scope and complexity of the role; the skills, education, training, credentials, and experience of the candidate; as well as internal equity. As part of our comprehensive total rewards program, colleagues are also eligible for variable pay. Eligibility for any bonus, commission, benefits, or any other form of compensation and benefits remains in the Company's sole discretion and may be modified at the Company's sole discretion, consistent with the law.

Point32Health offers their Colleagues a competitive and comprehensive total rewards package which currently includes:

• Medical, dental and vision coverage

• Retirement plans

• Paid time off

• Employer-paid life and disability insurance with additional buy-up coverage options

• Tuition program

• Well-being benefits

• Full suite of benefits to support career development, individual & family health, and financial health

For more details on our total rewards programs, visit welcome all
All applicants are welcome and will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Scam Alert: Point32Health has recently become aware of job posting scams where unauthorized individuals posing as Point32Health recruiters have placed job advertisements and reached out to potential candidates. These advertisements or individuals may ask the applicant to make a payment. Point32Health would never ask an applicant to make a payment related to a job application or job offer, or to pay for workplace equipment. If you have any concerns about the legitimacy of a job posting or recruiting contact, you may contact

Riverside Community Care

Love what you do!

Recovery Support Coordinator - CBHC

Recovery Support Coordinators are an integral member of the CBHC multidisciplinary team, providing case and care management and system navigation supports to individuals with substance use and/or co-occurring mental health disorders. The purpose of these services is to partner with individuals in accessing treatment services, community resources, and recovery-supported peer/social supports (job, education, health, and dental care, etc.). In addition, the RSC will partner with the person and recovery team in identifying and working through system barriers to recovery.

In this vital role, the RSC will:

• 
  
• Plans and provides supportive, safe activities of varying type and functional level in response to identified needs of the individual
  
• Assists the individual in becoming engaged with treatment services, 12-step/peer services, and community supports through supportive outreach meetings
  
• Provides information about, and facilitate access to, community and recovery supports, including supports for families.
  
• Maintains confidentiality of clinical records and privileged consumer information in conformity with state and federal law and regulations.
  
  

Schedule: Full Time, 40 hours

• 
  
• Hybrid position with opportunity for 1 to 2 remote days a week
  
• One weekend shift - 9am to 5pm and One weekday evening shift until 8pm required
  

Pay: $22.27/hourly

• 
  
• $1 increase for CPS
  
• $2 increase for CARC
  

Why You'll Love Riverside
We make a true difference in people’s lives through rewarding work. Most of our jobs come with great benefits – including healthcare, numerous professional development opportunities, and generous time off - all in a respectful and inclusive environment, perhaps why Riverside was named a Boston Globe Top Workplace and a best-in-state employer by Forbes.

Benefits include:

• 
  
• Comprehensive, high-quality health, dental, and vision insurance options
  
• Flexible Spending Accounts – both medical and dependent care
  
• Eleven paid holidays
  
• Separate accruals for vacation (increases with tenure), personal, and sick time
  
• Tax-deferred 403(b) retirement savings plan with employer match
  
• Employee Assistance Plan / Travel Assistance Plan
  
• Employee bonus for referrals resulting in hiring
  
• Discounts to movie theaters, sporting, and entertainment events
  
• Employee YMCA discount: 10% off a YMCA monthly membership and 50% off the joiner’s fee
  

Learn more about our benefits and culture:

Our Benefits

Our Culture

Hear what employees think about working for Riverside!

Required Skills

• 
  
• Excellent communication, interpersonal, and communication skills.
  
• Basic computer/technology fluency (including Microsoft Office; comfortable navigating an electronic healthcare system – EHR.) required.
  
• Valid driver’s license, safe driving record and regular access to a reliable transportation required.
  
• Coordinators must possess sufficient knowledge and understanding about treatment and recovery from substance use This includes but is not limited to: an understanding of addiction services available for Mass Health Members and resources available in the geographic area where they will work.
  

Required Experience

• 
  
• High School Diploma/GED required, Bachelor’s degree preferred
  
• At least 1 year of related professional experience in closely related role
  
• Lived Experience with mental health or substance use challenges strongly preferred
  

Riverside Community Care is dedicated to respect, integrity and engagement of all individuals. We are committed to building an inclusive and culturally competent organization and we value the richness of having a diverse applicant pool. As an employer committed to equal opportunity, all qualified applicants will receive consideration for employment without regard to race, age, color, religion, gender, marital status, sexual orientation, military status, national origin, disability, or any other characteristic as established by law.

Who We Are

Point32Health is a leading not-for-profit health and well-being organization dedicated to delivering high-quality, affordable healthcare. Serving nearly 2 million members, Point32Health builds on the legacy of Harvard Pilgrim Health Care and Tufts Health Plan to provide access to care and empower healthier lives for everyone. Our culture revolves around being a community of care and having shared values that guide our behaviors and decisions. We've had a long-standing commitment to inclusion and equal healthcare access and outcomes, regardless of background; it's at the core of who we are. We value the rich mix of backgrounds, perspectives, and experiences of all of our colleagues, which helps us to provide service with empathy and better understand and meet the needs of the communities where we serve, live, and work.

We enjoy the important work we do every day in service to our members, partners, colleagues and communities. Learn more about who we are at Point32Health.

Job Summary

Job Description

Key Responsibilities/Duties - what you will be doing (top five)

• Proactively manage complex business processes to ensure timely and accurate completion. Prioritize work across the team and multiple business processes, and facilitate issue resolution. Interact regularly with management and leadership teams to understand and meet business goals
• Manage complex initiatives and project work to ensure accurate and timely completion, and communicate project and team statuses, issues, risks, and recommendations to management
• Collaborate closely with business partners, and IT to identify areas of automation and efficiency. Responsible for ongoing day to day vendor relationship management to support finance operations functions
• Support, coach, and train staff to ensure a smooth functioning and high performing department; Mentor, motivate and develop staff to obtain maximum performance; Provide performance feedback and reviews
• Continuously improve department procedures, management processes and technology solutions. Ensure adherence to corporate controls and polices, and regulatory requirements

Detailed Responsibilities:

• Manage finance and business operation functions associated with all broker payments, including monthly commissions, quarterly incentives, and annual bonus.
• Manage finance and business operation functions associated with all Internal Sales compensation payments, including monthly and quarterly commissions.
• Partner with senior sales leadership on the payment configuration of broker compensation programs and partner with sales to influence the most effective remuneration strategies.
• Oversee the day-to-day management and optimization of the compensation system, including all technical aspects and the vendor relationship by coordinating with the Business Analytics and IT teams. Perform business process analysis to make recommendations to key stakeholders across the organization.
  
  

Qualifications - what you need to perform the job

Education, Certification and Licensure

• Bachelor's degree in finance, accounting, operations or related field or equivalent work experience.

Experience (minimum years required):

• Minimum 7 years progressive work experience in Finance, Operations, or related work
• Experience with broker compensation is required, healthcare experience is preferred.
• Experience in hiring, coaching, leading, motivating and managing performance of direct reports.

Skill Requirements

• Highly organized, self-motivated, detail-oriented, and energetic team player
• Requires a high level of initiative and ability to work independently in a high-volume transactional environment with shifting priorities.
• Strong operational problem-solving skills with a clear understanding of impacts on downstream departments
• Must be able to interpret complex business situations and understand the Financial Operations implication, and work with multiple systems.
• Demonstrated ability to build and manage relationships with staff, all levels of management and internal stakeholders.
• Excellent written and verbal communication and presentation skills required.
• Strong critical thinking and solution oriented
• Resilient, collaborative, flexible, innovative
• Technical proficiency in Excel and database applications is required.
• Experience with complex cloud-based payments solutions as a business/technical resource participating on projects, initiatives or production support efforts is required. SAP Callidus/ICM system and Oracle business suite experience is strongly preferred.

Working Conditions and Additional Requirements (include special requirements, e.g., lifting, travel):

• Must be able to work under normal office conditions and work from home as required.
• Work may require simultaneous use of a telephone/headset and PC/keyboard and sitting for extended durations.
• May be required to work additional hours beyond standard work schedule.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Management retains the discretion to add to or change the duties of the position at any time.

Salary Range

Compensation & Total Rewards Overview

The annual base salary range provided for this position represents a range of salaries for this role and similar roles across the organization. The actual salary for this position will be determined by several factors, including the scope and complexity of the role; the skills, education, training, credentials, and experience of the candidate; as well as internal equity. As part of our comprehensive total rewards program, colleagues are also eligible for variable pay. Eligibility for any bonus, commission, benefits, or any other form of compensation and benefits remains in the Company's sole discretion and may be modified at the Company's sole discretion, consistent with the law.

Point32Health offers their Colleagues a competitive and comprehensive total rewards package which currently includes:

• Medical, dental and vision coverage

• Retirement plans

• Paid time off

• Employer-paid life and disability insurance with additional buy-up coverage options

• Tuition program

• Well-being benefits

• Full suite of benefits to support career development, individual & family health, and financial health

For more details on our total rewards programs, visit welcome all
All applicants are welcome and will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Scam Alert: Point32Health has recently become aware of job posting scams where unauthorized individuals posing as Point32Health recruiters have placed job advertisements and reached out to potential candidates. These advertisements or individuals may ask the applicant to make a payment. Point32Health would never ask an applicant to make a payment related to a job application or job offer, or to pay for workplace equipment. If you have any concerns about the legitimacy of a job posting or recruiting contact, you may contact

Riverside Community Care

Love what you do!

CSP - JI Navigator - Connect2Recovery

We are seeking a Community Support Program - Justice Involved (CSP-JI) Navigator for Connect2Recovery in Norwood!

In this vital, navigators provide case management and system navigation supports to Mass Health eligible justice involved individuals struggling with a diagnosis of substance use, mental health, and/or co-occurring mental health and substance use disorders.

The purpose of CSP-JI services is to engage individuals with justice involvement and SUD/MH issues by assisting them in successfully living in the community.

The CSP-JI Navigator will:

• 
  
• support individuals in accessing treatment services, community resources, and recovery-supported peer/social supports
  
• assist the person in identifying and working through system barriers to recovery, including their justice involvement and legal status
  

Schedule: Full-Time, 40 hours

Pay: $23.33/hourly

• 
  
• additional $1/hr for Certified Peer Specialist (CPS)
  
• additional $2/hr for Certified Addictions Recovery Coach (CARC)
  

Why You'll Love Riverside
We make a true difference in people’s lives through rewarding work. Most of our jobs come with great benefits – including healthcare, numerous professional development opportunities, and generous time off - all in a respectful and inclusive environment, perhaps why Forbes named Riverside a best-in-state employer.

Benefits include:

• 
  
• Comprehensive, high-quality health, dental, and vision insurance options
  
• Flexible Spending Accounts – both medical and dependent care
  
• Eleven paid holidays
  
• Separate accruals for vacation (increases with tenure), personal, and sick time
  
• Tax-deferred 403(b) retirement savings plan
  
• Employee Assistance Plan / Travel Assistance Plan
  
• Employee bonus for referrals resulting in hiring
  
• Discounts to movie theaters, sporting, and entertainment events
  
• Employee YMCA discount: 10% off a YMCA monthly membership and 50% off the joiner’s fee
  

Learn more about our benefits and culture:

Our Benefits

Our Culture

Hear what employees think about working for Riverside!

Required Skills

• 
  
• Excellent communication, interpersonal, and communication skills
  
• Basic computer/technology fluency (including Microsoft Office; comfortable navigating an electronic healthcare system – EHR.)
  
• Must be vetted to be able to enter and provide services in correctional institutions
  
• Valid driver’s license, safe driving record and regular access to a reliable vehicle
  

Required Experience

• 
  
• 
  

  Bachelor’s Degree in mental health related discipline strongly preferred; Associate’s Degree or High School Diploma/GED considered with at least 3 years of related professional experience and/or personal experience with behavioral health and/or justice involvement.

  
  
  
• Navigators must possess sufficient knowledge and understanding about treatment and recovery from substance use disorders, mental health disorders and/or criminogenic issues. This includes but is not limited to: an understanding of addiction, mental health and criminogenic services available for Mass Health Members and resources available in the geographic area where they will work.
  
• Certification as a Recovery Coach preferred
  

Riverside Community Care is dedicated to respect, integrity and engagement of all individuals. We are committed to building an inclusive and culturally competent organization and we value the richness of having a diverse applicant pool. As an employer committed to equal opportunity, all qualified applicants will receive consideration for employment without regard to race, age, color, religion, gender, marital status, sexual orientation, military status, national origin, disability, or any other characteristic as established by law.

The Cystic Fibrosis Foundation is a leading healthcare nonprofit organization like no other. For decades, we have been taking major steps and pioneering new ways to advance the mission to find a cure for cystic fibrosis and to provide all people with CF the opportunity to lead long, fulfilling lives by funding research and drug development, partnering with the CF community, and advancing high-quality, specialized care.

By joining the Cystic Fibrosis Foundation, you will be part of a dedicated team committed to our core values and working towards a cure for cystic fibrosis. We offer a collaborative and supportive work environment, opportunities for professional growth, and the chance to make a meaningful impact in the lives of those affected by CF. Learn more about why work at the Cystic Fibrosis Foundation.

Position Summary:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Accountable for achieving fundraising budgets & volunteer leadership goals. Plan, execute, and evaluate fundraising events.

• Develop event budgets, sponsorship packages, and growth strategies to maximize revenue and engagement.

• Lead donor moves management by identifying, cultivating, soliciting, and stewarding individual and institutional donors.

• Recruit and maintain strong relationships with board members, donors, volunteers, and community partners to support fundraising efforts.

• Develop and implement strategies for donor retention and growth, including personalized outreach and recognition.

• Communicate, educate, and raise awareness about CF and the Foundation's mission to people with CF, families, and community members.

• Collaborate with Field Marketing Partner to manage external marketing & communications.

• Follow all organizational and departmental policies, procedures, and ethical standards related to fundraising and donor relations.

• Ensure fundraising activities align with department, area and chapter goals, and strategic priorities.

• Provide accurate forecasting of revenue and expenses for events.

KNOWLEDGE,SKILLS,AND ABILITIES:

• Four-year college degree preferred or equivalent combination of education, skills, and experience.

• Minimum of 4 years related non-profit experience.

• Ability to work nights and weekends as needed.

• Strong volunteer management experience.

• Strong attention to detail, organizational, financial, and planning skills.

• Proficiency in Microsoft Office Suite.

REPORTING RELATIONSHIPS:

• Reports to the Associate Executive Director. No direct reports.

WORKING CONDITIONS:

• Work nights and weekends, as necessary.

• Reliable transportation and ability to travel to meetings or events.

• Sitting, bending, reaching, and walking.

• Some heavy lifting may be required.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.

This position will be posted for a minimum of 5 days or until the position is filled. Applications will be accepted on an ongoing basis, so candidates are encouraged to apply promptly if interested.

Total Rewards: The CF Foundation is committed to offering competitive compensation (base pay and incentive), benefits, time off and professional development opportunities that maximize our ability to recruit, retain, reward, and motivate a highly qualified and diverse workforce. Visit ourWhy Work at the Cystic Fibrosis Foundationfor detailed total rewards information.

The CF Foundation is an equal opportunity employer that is committed to being an employer of choice, not just a good place to work, but a great and inclusive place to work. We strive to recruit and maintain a diverse workforce. Qualified applicants will receive consideration for employment without regard to race, physical or mental disability, color, religious creed, ancestry, national origin, religion, age, sex, pregnancy, marital status, genetic information or testing, gender identity and expression, sexual orientation or status as a Vietnam-era or special disabled veteran or any characteristic protected by law.

Reasonable Accommodations: The CF Foundation is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or would like to request an accommodation due to a disability, please contact us at

Registered Nurse (RN) | Oncology Location: Needham, MA Agency: Prime Staffing Pay: $3,143 per week Shift Information: Days - 5 days x 8 hours Contract Duration: 13 Weeks Start Date: 4/6/2026

About the Position

TravelNurseSource is working with Prime Staffing to find a qualified Oncology RN in Needham, Massachusetts, 02492!

About the Position
Specialty: RN – Oncology
Experience: 1–2+ years in oncology or infusion preferred
License: Active State or Compact RN License
Certifications: BLS – AHA; ONS Chemotherapy/Biotherapy Certification preferred
Must-Have: Experience with central lines, chemotherapy administration, and symptom management

Requirements

Required for Onboarding:

• Active RN License
• BLS

About Prime Staffing

At Prime Staffing, we understand the importance of finding the perfect fit for both our clients and candidates. Prime Staffing utilizes a unique matchmaking approach, providing the most qualified contingent staffing to our clients, and the most competitive contracts to our workforce. Our experienced team takes the time to get to know both our clients and candidates, their needs, and preferences, to ensure that each placement is a success.

We offer a wide range of staffing services including temporary, temp-to-perm, and direct hire placements. Our extensive network of qualified candidates includes nurses, allied healthcare professionals, corporate support professionals and executives.

Requirements

Required for Onboarding

• BLS

29515697EXPPLAT

Riverside Community Care

Love what you do!

Mental Health Counselor - Group Living Environment

At Riverside Community Care, we believe that every person deserves the opportunity to live a fulfilling, self-directed life in the community.

Join our dedicated team and make a lasting difference as a Mental Health Counselor in one of our Group Living Environments (GLE's) — safe, comfortable homes where adults can build confidence, skills, and independence with the right support.

This is your chance to become part of our Adult Community Clinical Services (ACCS) program — a respected, innovative model of care that empowers adults on their path to recovery.

As a Mental Health Counselor, you will bring compassion, creativity, and a strong sense of collaboration to an environment that honors each person’s strengths and potential while you:

• 
  
• Partner with residents to reach personal goals by offering guidance, education, and daily living support.
  
• Help individuals strengthen their physical and emotional wellness while developing essential life skills.
  
• Encourage self-advocacy, connection, and community involvement through meaningful interactions and supportive coaching.
  
• Collaborate with a committed team that values mutual learning, respect, and growth.
  
• Create an environment where people feel safe, heard, and inspired to envision new possibilities for their futures.
  

At Riverside, we know that when people feel supported — both those we serve and those who serve — amazing things happen. Join a team that values your voice, nurtures your growth, and shares your passion for empowering others to live full and independent lives.

Schedule: Full Time, 40 hours with two scheduling choices available!

Schedule Option 1

• 
  
• Tuesday to Saturday, 1pm to 9pm
  

Schedule Option 2

• 
  
• Tuesday to Saturday, 9am to 5pm
  

Pay Rate: $21.37/hour

Why You'll Love Riverside
We make a true difference in people’s lives through rewarding work. Most of our jobs come with great benefits – including healthcare, numerous professional development opportunities, and generous time off - all in a respectful and inclusive environment, perhaps why Riverside was named a Boston Globe Top Workplace and a best-in-state employer by Forbes.

Benefits include:

Learn more about our benefits and culture:

Our Benefits

Our Culture

Hear what employees think about working for Riverside!

Required Skills

Required Experience

Riverside Community Care is dedicated to respect, integrity and engagement of all individuals. We are committed to building an inclusive and culturally competent organization and we value the richness of having a diverse applicant pool. As an employer committed to equal opportunity, all qualified applicants will receive consideration for employment without regard to race, age, color, religion, gender, marital status, sexual orientation, military status, national origin, disability, or any other characteristic as established by law.

Riverside Community Care

Love what you do!

Rehabilitation Counselor - PACT

Riverside Community Care is seeking a Rehabilitation Support Counselor member to join our community-based Program for Assertive Community Treatment (PACT) program based in Needham and serving the surrounding area.

PACT provides individuals referred by the Department of Mental Health or MBHP with access to community based rehabilitation, clinical treatment, employment, housing, wellness and peer services, with ancillary supports that will be coordinated in partnership with the individual. Services are designed to be flexible based on the needs of the persons served, and to promote resiliency and recovery for all participants. PACT is a 24/7 program and services are provided 365 days per year.

Working as part of a multi-disciplinary team, staff will provide guidance, education, supervision, and direct supports to allow individuals served to maintain their physical and emotional health, live safely in the community, and develop the skills necessary to meet their goals. Interactions will be guided by an appreciation for those being served as unique individuals and adults, with the expectation and goal of mutual learning and growth. Services will be provided in keeping with the Division Mission Statement and PACT Guidelines and are consistent with Riverside and Department of Mental Health standards and requirements.

Schedule: Full Time, 40 hours

• 
  
• Monday to Friday with flexibility for an 8am-4pm or 9am-5pm schedule
  
• occasional evening, weekend, and holiday hours
  

Pay Rate: $21.63/hour

Why You'll Love Riverside
We make a true difference in people’s lives through rewarding work. Most of our jobs come with great benefits – including healthcare, numerous professional development opportunities, and generous time off - all in a respectful and inclusive environment, perhaps why Riverside was named a Boston Globe Top Workplace and a best-in-state employer by Forbes.

Benefits include:

Learn more about our benefits and culture:

Our Benefits

Our Culture

Hear what employees think about working for Riverside!

Required Skills

Required Experience

Riverside Community Care is dedicated to respect, integrity and engagement of all individuals. We are committed to building an inclusive and culturally competent organization and we value the richness of having a diverse applicant pool. As an employer committed to equal opportunity, all qualified applicants will receive consideration for employment without regard to race, age, color, religion, gender, marital status, sexual orientation, military status, national origin, disability, or any other characteristic as established by law.

At Texas Roadhouse, we are a people-first company that just happens to serve steaks. Legendary Food and Legendary Service is who we are. We're about loving what you're doing today and preparing you for what you'll be doing tomorrow. Are you ready to be a Roadie?

Pay:

Texas Roadhouse is looking for a legendary Service Manager to oversee all Front of House daily operations, manage all Front of House employees, and make sure Legendary Food and Legendary Service is delivered to our guests. If you have a passion for people and providing a legendary guest experience, apply today!

As a Service Manager your responsibilities would include:

• Driving sales, steps of service, and guest satisfaction
• In conjunction with all management, enforcing compliance with all employment policies and overseeing cleanliness of restaurant and safety of guests at all times
• Providing or directing all Front of House training
• Managing performance of Front of House employees, including conducting performance evaluations, coaching, and discipline
• Managing liquor orders and controlling liquor costs
• Enforcing applicable liquor laws and Responsible Alcohol Service guidelines
• Assisting with the development of all key employees, assistant managers, and hourly employees by providing daily feedback on performance during one-on-ones
• Reviewing applications, interviewing, and hiring or recommending the hiring of Front of House employees.
• Directing work for employees including setting hours and weekly schedules and assigning tasks before, during, and after open hours of the restaurant
• Creating a fun, safe environment by following our core values and operational goals, and implementing contests, theme nights, and creating incentives for the staff
• Understanding, managing, and practicing safe food handling procedures

At Texas Roadhouse we have a fun culture with flexible work schedules, discounts in our restaurants, friendly competitions, recognition, formal training, and career growth opportunities.

We offer a comprehensive total rewards package after 30 days of employment to Restaurant Managers that meet our benefit eligibility requirements. The total rewards package includes, but is not limited to, the following:

• A choice of medical plans that are best in class
• Dental and Vision Insurance
• Paid Vacation, Parental, Donor, Bereavement and 100% Paid Maternity Leave
• Adoption Assistance
• Short-Term and Long-Term Disability
• Life, Accident and Critical Illness Insurance
• Identity Theft Protection
• Employee Assistance Program
• Business Travel Insurance
• 401(k) Retirement Plan
• Flexible Spending Accounts
• Tuition Reimbursements up to $5,250 per year
• Monthly Profit-Sharing Program
• Quarterly Restricted Stock Units Program
• Many opportunities to support your community
• Annual holiday bonus

We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply.

Riverside Community Care

Love What You Do!

Residential Counselor

We have a great opportunity available to join our growing, stable, and highly regarded organization, where you can obtain valuable human services experience while making a difference in the lives of others!

We provide person-centered supports for individuals with intellectual or developmental disabilities, autism, or acquired brain injury – helping each person learn daily living skills, build meaningful relationships, and become a valued member of their community.

As a Residential Counselor, you’ll be part of a supportive team that helps individuals:

• 
  
• Maintain their physical and emotional health and live safely in the community.
  
• Foster relationships with housemates, family members, and neighbors.
  
• Develop and practice skills that increase independence, confidence, and self-determination.
  
• Participate in community activities, work, and volunteer opportunities that reflect their goals and interests.
  

Your role combines support, supervision, coaching, and companionship. Every interaction is rooted in respect and appreciation for each individual’s uniqueness. You’ll encourage residents to identify their strengths, explore new opportunities, and actualize their hopes and dreams.

About Our Residences

Our homes are located in welcoming neighborhood settings, each designed to meet the needs of the individuals who live there. Typically, 3–5 people share a home, enjoying private bedrooms and shared living spaces. Residents are encouraged to decorate their rooms and take pride in their home, while staff provide ongoing guidance and support. Employees are available 24/7, with staffing schedules tailored to meet the needs of the individuals served. Every shift offers the chance to build relationships, see progress, and be part of something meaningful.

Schedule: Monday - Friday 8am-2pm (30 hrs)

Pay Rate: $20.00/hourly

Why You'll Love Riverside
We make a true difference in people’s lives through rewarding work. Most of our jobs come with great benefits – including healthcare, numerous professional development opportunities, and generous time off - all in a respectful and inclusive environment, perhaps why Riverside was named a Boston Globe Top Workplace and a best-in-state employer by Forbes.

Benefits include:

• 
  
• Comprehensive, high-quality health, dental, and vision insurance options
  
• Flexible Spending Accounts – both medical and dependent care
  
• Eleven paid holidays
  
• Separate accruals for vacation (increases with tenure), personal, and sick time
  
• Tax-deferred 403(b) retirement savings plan with employer match
  
• Employee Assistance Plan / Travel Assistance Plan
  
• Employee bonus for referrals resulting in hiring
  
• Discounts to movie theaters, sporting, and entertainment events
  
• Employee YMCA discount: 10% off a YMCA monthly membership and 50% off the joiner’s fee
  

Learn more about our benefits and culture:

Our Benefits

Our Culture

Hear what employees think about working for Riverside!

Required Skills

• 
  
• Excellent interpersonal and communication skills and basic computer skills required
  
• Valid driver's license required
  

Required Experience

• 
  
• High school diploma or equivalent required
  

Riverside Community Care is dedicated to the goal of building a culturally diverse and inclusive organization committed to working in a multicultural environment and strongly encourages applications from culturally diverse applicants. We provide equal opportunity for all persons seeking employment without regard to race, age, color, religion, gender, gender identity and expression, marital status, sexual orientation, military status, national origin, disability, or any other characteristic as established by law.

Gardner Resources Consulting, LLC is a specialized staffing firm that is primarily focused on providing top-notch IT and Life Sciences consultants to Clients throughout the country.

GRC is a values-driven organization based on the principles of building long-term relationships and applying proven methodologies that add real value. Our operating principles are based on ethics, quality, service, and responsibility. Our clients recognize us for exceptional customer service and a team-oriented approach.

The Account Executive will drive growth by selling IT staffing services. You will be responsible for developing relationships by performing high levels of sales activities (prospecting via phone, email, and in-person / web conference meetings), working as a member of a close-knit team

in a competitive endeavor, analyzing metric-oriented data to achieve more business, prospect opportunities, build a pipeline and close business. In addition to the aforementioned, the Account Executive will partner with GRC’s Marketing Coordinator to spearhead a b2b email marketing campaign.

What You Bring:

• Flexibility (not Physically like Yoga but professionally / personally / mentally).
• Previous business-to-business experience.
• MS Suite and/or CRM experience.
• Ability to think quickly on your feet.
• Exceptional organization and attention to detail.
• Strong written, verbal, phone, and presentation skills.
• Provide references from past staff, peers, managers, or candidates.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Past experience achieving significant goals in both personal and professional endeavors.
• Previous Staffing Agency experience would be highly preferred.

Personality Traits & Characteristics:

• A high degree of integrity, strong work ethic, highly self-motivated, and goal-oriented.
• High sense of urgency and competitiveness.
• Driven to be successful.
• Enthusiastic and energetic.
• Hard-working.
• Sense of Humor.