Jobs in Tukwila

About Rishi Tea & Botanicals

Rishi Tea & Botanicals is one of the fastest-growing and category-leading premium tea brands in the U.S. Our remarkable teas and botanicals are served in tens of thousands of premier cafés, restaurants, and hospitality destinations globally, as we partner with the most respected names in the culinary and hospitality world. Founded in 1997 by Josh Kaiser, Rishi charted a new course for the tea industry: sourcing teas and botanicals from the world’s best producers, building long-term relationships directly with farmers, and bringing exceptional quality to market without compromise and with culinary creativity. As a result, Rishi has become a vanguard of Direct Trade within the tea industry. This philosophy defines our brand as both consumers and operators alike increasingly seek transparency, authenticity, and excellence.

Today, Rishi is a rapidly scaling omnichannel brand expanding across eCommerce, Away From Home, and retail with a diverse product portfolio spanning loose leaf tea, sachets, matcha, iced tea, tea concentrates, and ready-to-drink sparkling tea. The pinnacle of our assortment is our limited-release Garden Direct tea program. Garden Direct represents the highest expression of Rishi’s sourcing expertise: ultra-small-lot teas selected directly from exceptional gardens, often harvested seasonally and produced in limited quantities. These teas showcase rare varietals, distinctive terroir, and craftsmanship that cannot be replicated at scale.

As Rishi continues to rapidly-scale and redefine the premium tea category, this is a moment to join a brand with momentum, purpose, and the ambition to shape the future of how the world experiences tea.

Position Summary

The Regional Account Manager (RAM) is a highly knowledgeable, professional, and courteous guide to the world of Rishi Tea & Botanicals responsible for building strong partnerships with new and existing customers within their assigned territory by delivering best-in-class customer service and effectively managing the order lifecycle for these customers. Poised to have frequent communications with the region’s customers, The RAM will play a critical role in supporting sales initiatives with customers, and ensuring customer feedback and insights are captured, documented, and shared with the Regional Sales Manager, and/or the Territory Sales Executive supporting the account. In addition to managing the order lifecycle, the RAM will support the several aspects of the account management activities and database upkeep, such as setting up new customers in our ERP system, and supporting customer sample orders. 

**This is a great opportunity for the right candidate to learn the business, with a 6-12 month runway to becoming a Territory Sales Rep**

Essential Duties & Responsibilites

• Embody the Rishi mission: To be the authoritative, vanguard practitioner of tea and botanical arts
• Deliver a consistent, exceptional level of Customer Service to new and existing customers
• Own the Order lifecycle and tangential information to process wholesale and distributor orders within assigned territory:

-Enter into ERP wholesale and distributor orders and provide customer confirmation within 24 hours of receipt.

-Inform customers of any known OOS items, manage the backorder process for those items, inform customers of estimated back in stock dates, and suggest available substitutions

-If unexpected OOS items are removed from sales orders at time of fulfillment, reach out to the customer to communicate through the backorder process

-Coach customers on our wholesale guidelines for order minimums and free shipping thresholds, and upsell curated suggestions to present options for the customer to reach those thresholds

-Update customers with order ETA and shipment tracking information

-Respond and advise customers on questions relating to product availability, in stock status, product ingredients, customer specific pricing or wholesale pricing

-Coordinate with finance team and Regional Sales Manager prior to releasing orders with any past due balances, or if the entered order would exceed customer credit limit

-Collect LTL (Less than Truck Load) customer receiving requirement information and keep BC and LTL forms accurately updated to reflect this information

-Coordinate order updates with fulfillment and any other necessary parties

• Support the customer lifecycle for new and existing customers:

-Collect wholesale customer applications and set up accounts in company ERP system (Business Central.)

-Field and support customer calls within territory

-Under advisement from the Regional Sales Manager, support upselling activities, and consultative menu design for wholesale customers

-Support market research to identify customer trends, competitive threats, or potential prospective customers, as requested by the Regional Sales Manager

-Occasional in market support and regional travel with the Regional Team or Marketing Team to support pop up customer events, tastings or tradeshows

• As assigned in periods of e-commerce sales or high call volume, support scheduled shifts to answer and support consumers who call into rishi customer service line
• Be the voice of and often the customers first impression of Rishi
• Accurately and efficiently transact orders received by email, voice, fax, or order portal
• Accurately modify or cancel orders; communicate order changes to relevant parties
• Work successfully with other departments to ensure the customer’s requests and/or concerns are accurately addressed (fulfillment, accounting, compliance, sales, R&D)
• Understand the needs and time sensitivities of VIP and high touch customers
• Must adhere to all food safety protocols as required by Rishi Tea's food safety management system, as they relate to this position
• Other duties and responsibilities as assigned

Qualifications 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience                                       

Required:

·        Bachelor’s Degree or equivalent in a related field

·        2+ years Customer Service experience

·        Self-motivated and proactive

·        Enthusiastic and flexible with a positive attitude

·        Excellent communication skills

·        Organized with the ability to manage multiple ongoing tasks

·        Proficient in Microsoft Office applications

·        Experience with CRM or ERP systems

·        Resourceful; Ability to solve problems and resolve conflicts independently

·        Works well as a team and independently

·        Strong attention to detail

·        Excellent time management, prioritization, and organizational skills

·        Strong sense of timeliness and inquire response times.  

Preferred:

·        Experience with coffee, specialty food, wine, or tea

·        Experience with CRM or ERP systems

Core Values                                   

Enduring Relationships – Values establishing new and existing relationships; follows through on their commitments; considers the impacts of their decisions on others around them; shows respect and courtesy to others, has a positive attitude and effectively communicates in both written and oral conversation; resolves conflicting viewpoints constructively.

Creative Solutions – is open to and offers new ideas and ways of accomplishing goals; adapts well to changes in work, methods, personnel and surroundings; offers suggestions and anticipates needs; takes notice of areas for improvement and takes appropriate action.

Freedom with Responsibility – Effectively uses time to plan and prioritize work, set and accomplish goals and adhere to commitments on schedule; exercises the ability to decide correctly or choose the best course of action when a decision must be made; is available and responsive in a timely manner.

Always Seeking – is familiar with, and where applicable, the subject matter expert, for their functional area and is familiar with the methods, practices and equipment needed to be successful; seeks out opportunities to advance their knowledge, is open to the opportunity to do so when asked; has a curiosity around learning how other functional areas work and are affected by the work they do; maintains an up to date understanding of their field including understanding of industry, competitors, regulations, advancements in tech, etc.; has an ongoing desire to enhance product knowledge.

Best in Class – puts forth the most accurate, presentable and complete work possible and has a clear level of pride in the quality of work produced; consistently meets or exceeds goals, KPIs and performance targets; shows a willingness to accept supervision and feedback in order to improve; shows a concern for food and people safety in their day to day decision making.

Overview

Humanscale offers our Account Development Representatives the opportunity to educate clients on the science behind ergonomics while establishing new business, growing existing accounts, and most importantly, being financially rewarded. This is more than a sales job. Our award-winning ergonomic products change the way people work. You will target end-user accounts, dealerships and the architect and design community. Humanscale focuses on innovation, sustainability, and design, allowing our team members to promote premier products that improve health, support movement, and change lives – one workstation at a time.

Essential Functions

• Responsible for educating, marketing, and selling the value of ergonomic workplace solutions to end-users, dealers, architects and designers
• Maintain appropriate sales activity levels at all times; minimum 10 sales appointments per week
• Achieve and exceed revenue, profitability and product mix sales goals
• Develop business plan with management for weekly, monthly and quarterly strategic sales objectives
• Set up product tests or demo’s for end-users as necessary
• Facilitate presentations for prospective clients
• Complete sales activity and opportunity reports, sales order paperwork, installation assistance and sales training as well as maintain customer contact database
• Serve as a liaison between customer service and the customer on shipment and quality matters
• Facilitate dealer training sessions on ergonomics and Humanscale products to dealer sales reps
• Lead strategic business and forecasting discussions with dealer principles to meet dealer sales goals, establish new accounts and grow existing customer sales
• Establish relationships and educate Architect and Design Firms on ergonomic workplace solutions
• Maintain a strong understanding of all Humanscale’s products and consulting services, including task seating, keyboard supports, flat panel monitor arms, task lighting, CPU holders and other ergonomic work tools

Qualification

• Bachelor's degree in a related field required
• At least 3-5+ years of outside sales experience
• Strong communication skills with the ability to build relationships
• Great presentation skills
• Candidate must have dependable transportation, a valid driver’s license and auto-insurance

Benefits

• Competitive base plus commission
• Monthly auto allowance
• Cell phone allowance, laptop, etc.
• Medical Benefits (Medical, Dental, Vision)
• HSA, Medical FSA, Limited FSA, Dependent Care FSA, Commuter Benefits
• Medical Discounts
• Ancillary Benefits
• Accident, Critical Illness, Hospital Insurance
• Basic Life and AD&D, Voluntary, Spouse, and Child Life Insurance
• Health Advocates
• EAP, Complementary Life and Short-Term Disability
• Pet Insurance
• Employee Discount Programs
• 401k with Employer matching (Pre-Tax and Roth)
• 100% Vested
• Paid time off (including 15 PTO days and ~10 holidays)
• Maternity PTO
• Expense Budget
• Humanscale University sales training

Company Overview

Humanscale is the premier designer and manufacturer of ergonomic products that improve health and comfort at work. Our award-winning office products –seating, sit/stand desks, technology support and lighting – have led the industry in performance and simplicity for over 35 years

Base Salary Range: $70.069 - $102,204

In addition to the salary there is a bonus variable component. Please note that the salary information is a general guideline. Humanscale considers other factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as market location and business considerations when extending an offer.

Humanscale is an Equal Opportunity Employer (Disabled/Veteran)

Scam Notice: Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of Humanscale. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Humanscale will never ask for any personal account information, such credit card details or bank account numbers, during the recruitment process.

Company Description

Come join the Kalesta family in Seattle, WA. We have been uplifting, nurturing and healing lives in California for almost 8 years, and now doing the same in the PNW.

Role Description

This is a full-time on-site role for a Nursing Home Administrator located in Seattle, WA. The Nursing Home Administrator will be responsible for overseeing the daily operations of a long-term care facility, managing budgets, providing inspired services, and conducting staff training.

Qualifications

• A willingness to uplift, nurture and heel as many lives as possible in the PNW.
• Problem Solving and Solutions Based Administrator
• Nursing Home Administration and Long-term Care experience
• Experience in Census / Skill Mix Development
• Excellent leadership and communication skills

We're looking for Labor and Delivery RNs for an immediate travel nurse opening in Bellevue, WA. The right RN should have 3 years' recent acute care experience. Read below for more requirements.

L&D Travel Nurses provide care and support for women before, during and after delivery of a baby. L&D RNs must ensure that the medical as well as emotional needs of their patients are met at all times throughout the birthing process. As an L&D RN, you'll be responsible for assisting physicians when epidurals or pain medications are administered, episiotomies are performed, or when the patient requires preparation for a cesarean delivery.

As an L&D Travel Nurse, you should be prepared to perform the following tasks:

• 
  
• Stay with and monitor patient throughout labor.
  
• Monitor contractions and help patients with breathing techniques.
  
• Check cervix periodically to monitor progression/lack of dilation.
  
• Ensure beds are kept clean and dry; clean up bodily fluids expelled before and after birthing process.
  
• Aid physician with drapes, gloves, gowns, delivery instruments, etc.
  
• Immediate care of newborn.
  

Check out these higher-salaried federal law enforcement opportunities with the U.S. Customs and Border Protection. Your current or prior law enforcement experience may qualify you for this career opportunity with the nation's premier federal agency charged with securing our borders and protecting our country.

You may qualify for these higher-graded Border Patrol Agent (BPA) opportunities if you have current or prior law enforcement experience, including military police or local/state law enforcement.

IMPORTANT NOTICE: Duty assignments may include the Southwest Border. U.S. Border Patrol determines assignments based on operational needs, which may not align with your preferences. Relocation may be required.

EARN UP TO $30,000 IN RECRUITMENT INCENTIVES: Newly appointed Border Patrol Agents will receive a $20,000 incentive $10,000 after completing academy training and $10,000 after fulfilling a 3-year agreement. An extra $10,000 is available for prioritized locations (Sierra Blanca, Presidio, Sanderson, Comstock, Freer, Hebbronville, TX; Lordsburg, NM; or Ajo, AZ).

The U.S. Border Patrol (USBP) offers a career with camaraderie, pride, purpose, and the mission of protecting America.

If youre looking for an exciting, well-compensated federal law enforcement career, apply now. U.S. Customs and Border Protection is hiring full-time Law Enforcement Officer (LEO) positions.

Salary and Benefits

Base Salary: GL-9/GS-11: $63,148 $120,145 per year

Locality Pay: Varies by duty location

Overtime: Up to 25% additional pay

This is a career ladder position progressing from GL-9 to GS-11 to GS-12. You may be promoted after 52 weeks at each level without reapplying.

Benefits include health insurance, paid leave, and the Thrift Savings Plan (similar to a traditional or Roth 401(k)).

Duties and Responsibilities

As a BPA, you help protect the U.S. by securing borders, stopping illegal activity, and supporting economic stability.

Typical assignments include:

• Questioning individuals and inspecting documents and property
• Apprehending undocumented individuals or smugglers using covert surveillance and infrared scopes
• Tracking and interpreting signs of illegal entry
• Performing farm, traffic, building, city, and transport checks
• Patrolling using vehicles, horses, boats, ATVs, snowmobiles, or motorcycles

Qualifications

GL-9: One year of specialized experience at the next lower level, including:

• Searching detained persons, vehicles, and surroundings
• Apprehending or restraining suspects in violation of law
• Using firearms, writing reports, serving warrants, and gathering case evidence

GS-11: One year of specialized experience at the next lower grade, including:

• Using intelligence to monitor criminal threats and operations
• Leading fraud or contraband investigations
• Apprehending violators using surveillance and detection tech

There is no education substitution for GL-9 or GS-11 positions.

Other Requirements

• Citizenship: Must be a U.S. Citizen
• Residency: Must have lived primarily in the U.S. for 3 of the last 5 years
• Age: Must be referred before turning 40 (exceptions for federal or veteran law enforcement)
• Veterans: May qualify under Veterans Recruitment Appointment (VRA)

Formal Training: After hiring, agents attend the U.S. Border Patrol Academy in Artesia, NM for 6 months of instruction in immigration law, firearms, defensive tactics, Spanish, and more.

How to Apply

Click the Apply button on this page. You will be redirected to the CBP Talent Network. Select "Border Patrol Agent" and complete the pre-screening questions.

You will receive a link to the BPA Job Opening Announcements on USAJOBS. Follow all instructions and submit all required materials (resume, transcripts, etc.). Youll be evaluated based on your application and the BPA Entrance Exam.

If you have questions, contact a recruiter: /s/usbp

NOTE: Subscribers to the CBP Talent Network will receive monthly updates on webinars, expos, and job opportunities.

• Government & Military

Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people – and equips them with leading technology, continuous learning, and the ability to bring their best selves to work. As the preeminent wine and spirits distributor, Southern Glazer’s isn't just one of Forbes’ Top Private Companies; it's a family-owned business with deep roots dating back to 1933.

Southern Glazer’s is proud of its well-earned positive reputation, continually achieving accolades for our outstanding workplace culture. We take pride in creating a culture where our people are valued, supported, and provided opportunities for growth and belonging.

Southern Glazer's offers a competitive package with starting salary between $60000 - $63000 / year plus incentives and auto allowance eligibility.  The expected first year earning is between $76000 - $86000. This salary range is an average range for this position. In determining a final offer, the company will evaluate a specific candidate's education, skills and experience and will make an offer appropriately. 

As a full-time employee, you can choose from a wide-ranging menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition assistance, a wellness program, parental leave, vacation accrual, paid sick leave, and more.

By joining Southern Glazer’s, you would be part of a team that values excellence, innovation, and community. This is more than just a job – it's an opportunity to build the future of beverage distribution and grow with a company that truly cares about its people.

Additional Information:

• Wine knowledge required.
• Desired candidate will have both Sales and On-Premise experience.
• Will drive own vehicle daily in the Bellevue and surrounding area(s) of WA.

The Sales Consultant represents Southern Glazer’s in the market as a member of the Southern Glazer’s family. This individual is passionate, innovative, and self-motivated with a business-oriented and customer-focused mindset. The Sales Consultant’s primary responsibilities are to visit the customer, have the right consultative sales conversations, and increase sales revenue. Face-to-face consultative selling built on trusting relationships drives maximum value to our customer and supplier partners as well as to the SGWS organization.

• Build positive, credible, lasting customer relationships based on trust
• Discover and identify customer business growth needs
• Develop a customer business growth plan for each account and build a pipeline of selling opportunities to drive incremental sales above base business
• Analyze data and insights to increase sales, grow customer business, and better achieve objectives
• Regularly and consistently pre-plan account visits with an agenda, service purpose, and selling opportunities documented in CRM (Proof)
• Prioritize sales activities to achieve objectives based on each customer business growth plan
• Visit accounts regularly, capture visit notes, and build visit plans considering previous visit outcomes and document in CRM (Proof)
• Maintain deep knowledge of SGWS products and correctly present and position them in each account
• Propose selling solutions to each customer and win the sale using consultative selling skills
• Achieve internal SGWS and supplier objectives as prioritized by management
• Manage customer issue resolution, seek additional opportunities to support the customer’s needs, and support business growth by providing customers with useful information and guidance
• Adapt the selling approach based on each customer’s buying styles and individual business needs
• Be knowledgeable and experienced in all accounts staying current with what competitors are offering and how SGWS products are positioned relative to the competition
• Document and maintain account- and customer-specific information in CRM (Proof)
• Participate in sales meetings, on-site training, and supplier events as required
• Perform other duties as assigned

• 21 years or older
• Able to analyze and understand data and information
• Able to leverage SGWS technology to perform duties and responsibilities
• Able to build and structure customer presentations and product proposals
• Proficient in using mobile devices (e.g., iPad®, smartphone) and online communication techniques (email, posting, texting, etc.) in a professional manner
• Able to consistently achieve results, even under tough circumstances
• Able to take responsibility for own actions and results; commits to providing a consistently high level of service to customers, suppliers, colleagues, and management
• Able to communicate effectively through various methods and express self clearly and concisely while appropriately tailoring the message to the audience
• Able to be nimble in ambiguity; be open to change; embrace innovative ideas
• Team player; works collaboratively with others
• Able to work in a fast-paced, results-driven environment
• Must possess a reliable vehicle, a valid driver’s license, and the ability to obtain and maintain auto liability insurance on their vehicle in compliance with SGWS company requirements.
• High School Diploma or GED required
• Able to travel as needed
• Must be at least 21 years of age

•  Physical demands with activity or condition for a considerable amount of time may include sitting and typing/keyboarding using a computer (e.g., keyboard, mouse, and monitor) or mobile device
• Physical demands with activity or condition may include walking, bending, reaching, standing, squatting, and stooping
• Physical demands with activity or condition for a considerable amount of time include driving throughout the day with segments up to 2 hours
• May require lifting/lowering, pushing, carrying, or pulling up to 48lbs

This position is deemed a safety-sensitive position.  As such, any person who is given a conditional offer of employment will be required to pass a drug test.

Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SGWS complies with all federal, state and local laws concerning consideration of a qualified applicant's arrest and/or criminal conviction records. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.

If you have any questions or concerns about whether this posting complies/adheres with local pay transparency requirements, please contact the SGWS talent acquisition team at

Job Description: Transit City Expert

Employment Type: Full-time

Work Type: Hybrid

Duration: 12 months (Annual Renewal)

Location: Seattle

Role Objective:

The team works on keeping Maps Data current and reflective of real-world changes. They work on issues submitted by end users of Maps or test the location results of user queries submitted via Web Search or Maps interface. The Mapping Maintenance Expert will be responsible for improving & maintenance of city / country transit data and providing country specific expertise. The Maintenance Expert will be responsible for developing and maintaining transit data pipelines and establishing the ground truth for the countries they would be responsible for maintenance.

Role & Responsibilities as a Maintenance Expert:

Communicating with City Experts & other stakeholder teams and achieving the project objectives.

Identify transit user expectations, broken critical user journeys, data gaps and provide insights to the product.

Validate quality of new and updated data in the data management platform.

Make necessary edits for all transit data types.

Flag issues to Program Managers to communicate with the partner/provider about required data fixes or inform about problematic data areas.

Develop outages and alerts capabilities in their assigned city.

Manage city specific data pipelines through the transit data management platform, including updating pipelines using basic programming skills.

Experience / Skills:

6 months +

Graduate or equivalent experience

Good Communication skills in English - additional languages are preferred

Experience with Transit projects - GTFS knowledge preferred

Proficiency in GIS mapping tools and knowledge of the country's transit/traffic network.

Knowledge of traffic laws, landmarks, political modeling and key mapping features of the city/country

Comfortable with a rapidly changing environment

Strong problem-solving skills and excellent attention to detail

Lish ( ) is a fast growing Seattle startup that partners with chefs and restaurants to deliver high-quality curated catering to thousands of hungry office employees everyday. We provide unmatched menu variety and top-notch service, backed by technology that uniquely makes our scale and level of service possible. We’re a group of entrepreneurs, engineers, foodies, parents, coffee drinkers and creators with the mission of building a way to connect people to talented local chefs who care about great food.

Partners of Lish are independent artisans and restaurant owners passionate about crafting locally-sourced, scratch-made meals with fresh ingredients. Each chef tells their unique story through their food, bringing a variety of authentic cuisines and styles to our menus.

Our AM Delivery Support Specialist position (5:30am-1:30pm) is an exciting role at Lish that will be working directly with all the users of our platform - clients, chefs, and our delivery and onsite operation team - all of whom are our customers. 

You’ll be responsible for facilitating the successful execution of daily meal deliveries through creative problem solving and critical thinking. You will be working in collaboration with various departments and developing professional work experience at a fast growing startup. 

As a member of the team, you will develop relationships with and take initiative to improve experiences for all our customers. You will be expected to drive initiatives through data: creating reports, interpreting, analyzing, and reporting on customer data points. 

This position is full-time and you will report to the COO at our office in Seattle. 

Key Responsibilities 

• Respond to inbound requests from clients, vendors, and operations team members in a timely, caring, and professional fashion through phone, SMS, internal messaging, and a ticketing tool (Zendesk), helping all Lish teams to build positive relationships with our customers. 
• Monitor and troubleshoot meal deliveries by anticipating problems, effectively communicating to clients, chefs, and delivery personnel, and finding creative solutions that lower negative client impact.  
• Document key delivery metrics such as on-time performance, food quality issues, and client location challenges. Ensure all pertinent information is accurately relayed to the appropriate internal stakeholders. Escalate issues that are unresolved and communicate effectively with other teams to ensure timely resolution. 
• Collaborate with Customer Success/Operations in weekly meetings to develop and implement appropriate procedures for common client requests and issues, and work with them to meet SLAs and performance goals in customer retention, customer satisfaction, timeliness and accuracy. 
• Partner with fellow delivery support team members to ensure accurate and timely menu planning for Tier 4 clients.
• Compile weekly reports on operational issues, delivery timeliness, and client metrics, and present findings to relevant groups during team meetings.

About You

You balance professionalism with expediency and stay calm and effective in high-pressure, fast-paced environments where priorities shift quickly. Guided by our core values—especially Customer Obsession—you are a reliable, detail-oriented team player and a clear communicator, who can confidently manage multiple workstreams based on urgency and impact. You bring strong customer support experience, a solutions-oriented mindset, and a genuine commitment to resolving issues in ways that exceed customer expectations and build long-term trust. You approach your work with curiosity and discipline, using data and meaningful metrics to inform decisions, continuously improve processes, and help the team operate more efficiently at scale.

Requirements: 

• 4+ years proven performance in a customer-facing environment 
• Exceptional verbal and written communication skills 
• Experience with a ticketing system (preferred: Zendesk) and spreadsheets (preferred: Google Sheets)
• Experience working in a collaborative and fast-paced team environment
• Demonstrated real time problem-solving skills and ability to prioritize multiple tasks based on urgency and importance
• Demonstrated outstanding attention to detail, ownership, and follow-through 
• Consistent record of achieving individual and team metrics
• Must have a valid Food Handlers Permit or will acquire one within two weeks of starting role
• Must be able to lift 40 lbs
• Vehicle and valid driver's license with insurance
• Food, catering, or delivery experience (preferred)

Benefits / Perks:

• Competitive pay
• Paid sick leave 
• Open vacation policy
• 401k with up to 2% company match
• Hybrid work environment (in office required Wednesday and Thursday)
• Work with an amazing, talented, and dedicated team
• Frequent free chef-made food!

$50,000–$55,000 annually (non-exempt, overtime eligible)