Jobs in Presto Pennsylvania

Job Description – Service Delivery Operations Lead (Contact Center Operations)

Responsibilities:

• Accountable for service delivery, across multiple tracks, for one of our clients in the Digital space. Manage multiple diverse delivery teams located globally
• Direct a team of Project Managers, Track Leads, Delivery Leads, group managers of large-scale, complex global projects that involve multiple stakeholders
• Monitors day to day delivery management and engagement with multiple support units within the organization to ensure adherence to service level standards and to deliver a best-in-class service, meeting or exceeding all KPIs and within budget
• Evaluate trade-offs between project size and complexity, cost, urgency, risk, and stakeholder value
• Manage critical path to delivery of project objectives, engaging with stakeholders and critically assessing requirements
• Effectively assess and resolve high priority project risks
• Ensure projects meet success parameters and ROI targets stated in the business case
• Set the strategy for development, staying abreast of new practices and technologies, ensuring that we gain and maintain recognition for the quality of customer service.
• Act as the Voice of Customer, championing change and improvements across Customer experience, drive change and influence projects to support and achieve improvements in Customer Experience.
• Maintain collaborative and trusting relationships with stakeholders, effectively overcoming challenges and positioning alternatives to move the project forward
• Enhance quality of customer interactions, ensuring quality assurance, compliance, regulatory and legal obligations are met across all interactions
• Tap additional account growth opportunities through networking & client relationship management
• Aim at maximizing economic value and securing future competitive advantage
• Synthesize data into useful formats and bring actionable insights while straddling between details and higher level implications of critical business issues
• Lead the WBR's MBR, QBR's with multiple stakeholders
• Lead an effective resource planning team, ensuring that resource is fully utilized and any contract demand is effectively covered
• Effective transition, pre-bid and RFP experience is an added advantage
• Drive team towards transformed state and always look for opportunity to improve and run people independent process
• P&L responsibility and account growth
• Lead, inspire and co-ordinate team at all levels to create motivated and engaged colleagues

Minimum Skills to Hire:

• Bachelors in Engineering with 15-20 years or Master's Degree with 15+ years' experience
• 8-12 years' experience in managing large scale agile programs focused on global service delivery. Preferably from BPO / Contact center operations.
• 10+ years' experience with People Management and Stakeholder/Client Management
• Previous experience with outsourced techno functional projects is a plus. Knowledge of Cloud environment is an added advantage
• Prior experience in leading Quality org/ Gen-AI projects / Scripting knowledge/ Content moderation can be a plus
• Excellent at managing and influencing a wide network of Client Stakeholders at senior levels
• Ability to balance multiple projects, making strategic decisions on time, quality, and cost to deliver complex activities
• Proficient in Agile methodology with an ability to adapt quickly to changing technology requirements
• Strong understanding of Engg. Support Services (cloud products)
• Good with numbers, analytical and logical skills are a must for the role along with flexibility on managing global delivery teams.
• Ability to develop comprehensive and complex operational and strategic plans
• Excellent budgeting, business financial and P&L skills
• Advanced influencing and communication skills
• Advanced client service skills and leadership capabilities

About GNC

Since 1935, GNC has been a global leader in health and wellness innovation, inspiring people to achieve their goals with a trusted and dynamic range of products. As #TeamGNC, we prioritize our consumers, constantly collaborating and developing new ideas to deliver cutting-edge solutions. Our team is passionate about driving change and turning aspirations into actions. We believe that good health is the greatest gift, and there's nothing more rewarding than helping others achieve it. Join us in empowering others to Live Well!

What We're Looking For:

At GNC we embrace a "Live Well" philosophy, fostering a dynamic environment where innovation meets passion. Whether someone is an athlete or just starting to focus on their health, we want to deliver the cutting-edge products they deserve. We are looking for an individual who is excited and eager to play a pivotal role in driving excellence in the health and wellness industry. This position offers the opportunity to engage in a collaborative environment where you will make a personal impact every day.

We are seeking a Sr. Director, HR Technology to provide enterprise leadership for GNC's HR systems strategy, architecture, governance, and long-term HR technology roadmap. This role will define and execute a scalable HR technology vision that supports retail stores, distribution centers, and corporate teams across a complex, multi-state environment. This is an onsite position based at our Pittsburgh, PA Corporate Headquarters.

The Sr. Director will own the end-to-end HR technology ecosystem and ensure platforms enable payroll accuracy, time and attendance compliance, labor optimization, workforce scalability, advanced analytics, and operational efficiency for a high-volume retail workforce. This role is accountable for implementation and ongoing modernization of HR platforms and will serve as the strategic liaison between HR, IT, Finance, and Operations to ensure alignment, risk mitigation, and business continuity.

What You'll Do:

This is a Full-Time Salary Position

Enterprise Retail Workforce Technology Strategy

• Design and execute a multi-year HR technology roadmap aligned to GNC's retail, distribution, and operational priorities.
• Lead end-to-end system implementation, including new platform deployments, module expansions, and major enhancements.
• Ensure HR systems are scalable, stable, and optimized to support a large, hourly retail and distribution workforce.
• Drive automation and process optimization across the full employee lifecycle, from hire through separation.

Platform Architecture & Ecosystem Ownership

• Act as the enterprise owner of GNC's HR technology ecosystem (currently ADP Lyric), with accountability for overall system performance and strategic direction.
• Provide architectural leadership across HRIS, Payroll, Time & Attendance, Benefits, and workforce management solutions.
• Oversee enterprise integrations spanning HR, payroll, finance, labor reporting, and business intelligence platforms.
• Bring demonstrated experience leading large-scale HR system implementations.
• Ensure system stability, data integrity, performance, and scalability across a multi-location retail and distribution environment.

Payroll & Time & Attendance Operations

• Provide strategic leadership over payroll technology and timekeeping systems supporting both hourly and salaried team members.
• Ensure pay rules, scheduling configurations, labor calculations, and multi-state compliance are accurate and consistently applied.
• Partner closely with Payroll, Finance, and Operations to strengthen payroll accuracy, audit controls, and labor cost governance.
• Advance automation initiatives to minimize manual adjustments, reduce errors, and improve overall processing efficiency.

Compliance, Risk & Governance

• Establish enterprise HR data governance and security standards.
• Ensure compliance with multi-state wage and hour regulations.
• Lead audit readiness and regulatory oversight of workforce systems.

Environmental Factors & Working Schedule:

• Hybrid work environment, 3 days in-person attendance (Pittsburgh, PA) in addition to ability to work remotely.
• Regularly required to stand; walk; sit; use hands or fingers to handle or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear
• Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
• Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards.
• Specific vision abilities required by this job include long periods of computer screen usage, close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
• The noise level in the work environment is usually low/moderate

*To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

QUALIFICATIONS:

• Bachelor's degree required; or equivalent combination of experience.
• 10+ years progressive HRIS leadership experience.
• 3-5 years leading HR technology teams in a retail or multi-location environment.
• Deep experience implementing and optimizing enterprise HR systems.
• Deep expertise in enterprise HRIS platforms (ADP preferred; strong experience with UKG, Workday, SAP SuccessFactors, Oracle HCM, Dayforce, or similar required).
• Experience supporting large, multi-state retail or high-volume hourly workforces.
• Proven success leading HR system transformations and integrations.
• Strong executive communication and stakeholder management skills.
• Currently living in or willing to relocate to Pittsburgh, PA.

Are you a recent graduate seeking a career in an adventurous and lucrative industry?

What are you looking for in your next career?

• Comfortable Working Environment
• Stable Company
• Fast Paced Industry
• Excellent Benefits
• Opportunity for Growth

If any of these aspects sound appealing to you, please continue to read more about this coveted position.

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With over 75+ locations around the country, Greentech Renewables is the nation's largest privately-owned solar distributor.

From personal homes to corporate businesses; we're proud to play a significant role in bringing sustainable and renewable energy to our communities.

Greentech Renewables, operates as a focused team of individuals, specializing in unique positions, coming together to deliver a premium customer experience.

Our mission is to provide Service, Integrity, and Reliability; each and every day.

This is what our clients (Solar Installation Companies) rely on and what makes GTR a vital component of the solar industry at large.

We are seeking the top talent in the nation to become the future leaders of our company.

Within 2-3 years, our Management Trainee candidates undergo an extensive on-the-job training curriculum which will prepare them with the experience necessary to confidently lead their own multi-million-dollar Greentech Renewables location.

Trainee's will gain experience and training in the following areas:

• Warehouse
• Front Desk Sales
• Inside Sales/Account Management
• Back Office Accounting
• Outside Sales
• Operations

Throughout the program, MT's will attend intensive training classes focusing on solar & electrical products, sales and management, and employee relations.

Classes are held throughout the country and will be facilitated by Greentech Renewables and its company partners.

Do you have what it takes to be the future leader of our company?

Preferred Qualifications

• Strong negotiation skills
• Sales oriented
• Proficiency with Microsoft Office Suite software
• Detail oriented
• Ability to solve problems
• Competitive Mindset
• Self-starter with strong work ethic

Minimum Qualifications

• Must be at least 18 years of age
• Bachelor's Degree or equivalent
• Current, valid driver's license with acceptable driving record
• Authorization to work in the United States
• Some travel required

Working Conditions

• Conditions vary based on the trainee's current segment of the training and will include warehouse, office and external environments. During some segments, activities will include lifting, sorting, standing, possible extreme heat/cold conditions. Office segments may include sitting for extended periods. Various segments will include some travel – both by car and by air.

Essential Job Functions

• Learning all aspects of the Greentech Renewables business
• Attending training conferences
• Communicating – both written and spoken – in English.

Greentech Renewables is an equal opportunity employer. We offer a competitive hourly wage with benefits including full medical, dental, and vision, matching 401K, and opportunity for annual profit share bonuses. This job will be full time Mon-Fri with paid vacation and holidays

Company Description

As the global leader in health and wellness innovation since 1935, GNC motivates people to reach their goals with the most trusted and exciting selection of products in the industry.

As #TeamGNC, we work hard to ensure that our consumers come first. We are always cultivating and collaborating on new ideas to bring innovative solutions to the forefront and testing new solutions to translate goals into action. Our team members are advocates for change and innovation. There is no greater gift than good health and no greater satisfaction than helping others to achieve it. Be a part of helping others to Live Well!

About GNC

Since 1935, GNC has been a global leader in health and wellness innovation, inspiring people to achieve their goals with a trusted and dynamic range of products. As #TeamGNC, we prioritize our consumers, constantly collaborating and developing new ideas to deliver cutting-edge solutions. Our team is passionate about driving change and turning aspirations into actions. We believe that good health is the greatest gift, and there's nothing more rewarding than helping others achieve it. Join us in empowering others to Live Well!

What We're Looking For

At GNC we embrace a "Live Well" philosophy, fostering a dynamic environment where innovation meets passion. Whether someone is an athlete or just starting to focus on their health, we want to deliver the cutting-edge products they deserve. We are looking for an individual who is excited and eager to play a pivotal role in driving excellence in the health and wellness industry. This position offers the opportunity to engage in a collaborative environment where you will make a personal impact every day.

GNC is seeking a detail-oriented and analytical Inventory Analyst to join our team. In this role, you will be responsible for monitoring and optimizing inventory levels, ensuring product availability, and minimizing costs related to excess or obsolete stock. The ideal candidate is highly organized, data-driven, and skilled in using inventory management tools to support business goals.

What You'll Do

This is a Full-Time Salary Position

The Inventory Analyst will regularly purchase inventory for assigned product categories to ensure proper inventory levels in DCs, 3PLs and store locations that align with inventory budgets to meet or exceed sales plans and service levels.

• Ensure sufficient inventory levels in DCs, 3PLs and stores to support each BU's sales and promotional plans
• Effectively purchase assigned products to meet or exceed service rates and turns
• Monitor placed purchase orders for timeliness and/or date adjustments based on business needs
• Provide timely communication to all Business Units regarding issues or changes with products
• Collaborate with Merchandise Planning and Merchants on OTB plans to ensure purchases align with budget
• Monitor store inventory by item to ensure levels support sales plans and turn targets
• Maintain effective communication with vendors to resolve delivery, receiving or pricing issues
• Coordinate with Transportation to ensure a smooth inbound flow while minimizing shipping costs
• Manage and update system inputs such as lead time, MOQs, costs and vendor information
• Ensure items are set up in accordance with the Vendor's Purchasing Agreement/Addendum
• Manage products at end-of-life cycle executing according to Purchase Agreement and final production runs of GNC branded product.
• Additional duties as assigned.

Environmental Factors & Working Schedule

• Hybrid work environment, 2-3 days in-person attendance (Pittsburgh, PA) in addition to ability to work remotely.
• Regularly required to stand; walk; sit; use hands or fingers to handle or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear
• Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
• Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards.
• Specific vision abilities required by this job include long periods of computer screen usage, close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
• The noise level in the work environment is usually low/moderate
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Qualifications

• Bachelor's Degree in Business Management, Supply Chain, Logistics or related field; or an equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job required
• 4+ years of retail buying or planning experience or an equivalent combination of education/experience
• Analytical ability to track and purchase inventories in an appropriate time frame
• High degree of proficiency MS Office Suite, Outlook & Internet applications
• Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills
• Strong verbal and written communication skills (including analysis, interpretation, & reasoning)

Exciting part-time opportunity supporting our military families through the MilitaryOneSource program! Candidates must be within 50 miles of a military base in the Pittsburgh area. Military spouses with relevant experience are encouraged to apply!

Travels throughout their region, as directed, to support events that increase awareness of military community services. Collaborates with existing family support resources, identifies recommendations to address service gaps, and form relationships with community service providers, military services, and regional and local representatives.

• Provides Service members and families with information and referrals and support for events to increase awareness of military community services including, but not limited to, relocation assistance, non-medial individual and family counseling, personal and family life education, Personal Financial Management (PFM) services, information and referral services, deployment assistance, exceptional family member services, child abuse prevention and response services, domestic violence prevent and response services, Morale, Welfare, and Recreation (MWR) services, and transition assistance, when requested and approved by the Government.
• Attends various community events and meetings to bring awareness directly to the military community.
• Identifies problems and/or gaps in available services/resources and determines methods to fill gaps and enhance existing support system efforts, in collaboration with Military OneSource, DoD, State Joint Force HQ, and civilian community resources.
• Participates in and facilitates collaboration between military and civilian agencies to improve coordination.
• Provides briefings and training to share information that brings related groups together (e.g., unit/command members, staff, volunteers, etc.) when approved by the government.
• Collaborates with military and civilian personnel and other departments to develop presentation and training materials.
• Works with team to maintain an online repository of state-specific information on Government approved family programs and support resources.
• Ensures confidentiality in all aspects of support.

Minimum Qualifications

• Bachelor's Degree or equivalent of 4 years relevant experience.
• Minimum of 5 years of prior military experience (direct or as a family member) or relevant knowledge. Additional experience working in Military Service Programs and marketing, sales, recruiting, education, or other similar networking-intensive work a plus.

This PM role is onsite in Pittsburgh PA. 6-month contract to hire.

Overview:

The PM will be responsible for the project management of a large hardware deployment within a healthcare facility with multiple locations. They will plan, direct and coordinate activities to ensure that objectives are accomplished within the prescribed time frame. This project is 25% underway and needs the right PM to manage activities, people, process, and communication.

Responsibilities:

• Supervise and coordinate with Team Leads to ensure technicians have the plan, process, and tools for daily and weekly deployments
• Provide strong project leadership and address questions and concerns of the team and stakeholders
• Provide weekly status reports to key stakeholders
• Developing project plans including detailing work breakdown structures and critical path
• Working with customers and technical resources to develop project schedule and detailed cost breakdowns
• Drive team performance to achieve service level agreements (SLAs)
• Performing risk management planning, risk identification and mitigation planning, escalating when necessary
• Reporting Service Now tickets
• Ensuring sign-off on all major system deliverables by stakeholders
• Developing communication strategies and leading communications with senior executives and key stakeholders
• Monitoring and reporting on schedule and budget variances
• Ensuring quality delivery of team member tasks in accordance to the plan
• Networking capability and a proven ability to work with senior executives

Qualifications:

• Bachelor's degree is highly desired
• Experience leading large hardware deployments within a healthcare setting
• 5+ years of Project Management experience
• Should be an experienced individual in Process, Negotiation, Transition Management and Continuous (Service) Improvement.
• Proficient with MS Word, Excel, PowerPoint, and Service Now
• Experience with MS Project is preferred

Looking for a meaningful medical office role with work‐life balance?

Join us as a Patient Care Coordinator with Eartique in Pittsburgh and Beltone Hearing Care Center in McKees Rocks, PA.

No weekends required.

The Patient Care Coordinator (PCC) is the welcoming face of our clinic, creating a positive experience for our patients. This role focuses on managing the clinic, building patient relationships, understanding patients hearing needs, and ensuring a smooth flow for a thriving growing practice.

What You'll Do

• Greet and screen patients to determine how we can best support them
• Answer questions about services and promotions
• Spot potential leads and keep patient flow running smoothly
• Manage scheduling, daily office tasks, and financial and administrative duties
• Handle insurance verification, inventory, and patient records
• Partner with clinic and home office teams to support operations
• Assist with marketing efforts, events, outreach, and patient retention activities

Who Thrives in This Role

• Eager learners whose career is centered around working in a medical practice
• Strong multi‐taskers with solid problem‐solving skills
• Punctual, reliable professionals
• Individuals who genuinely love being part of the medical community helping others

Why It's Rewarding

You're not just managing an office, you're making a meaningful difference by helping patients feel supported, understood, and cared for throughout their journey to better hearing health.

Job Type: Full-Time 32 hours/week - No Weekends

Location: Pittsburgh and McKees Rocks, PA.

Compensation:

• $18 - $20/hr. Pay is commensurate with experience and qualifications
• Monthly Bonus Opportunities

Essential Duties and Responsibilities:

• Provide the first contact for patients who call or come in to schedule an appointment or inquire about our services.
• Screen calls, identify better hearing candidates and facilitate excellent service by providing the information necessary to secure an appointment.
• Schedule and confirm appointments and conduct outbound retention calls to patients.
• Coordinate provider's schedule and ensure the smooth and efficient flow of patient care while in the office.
• Check patients in and out, collect and record payments, track revenue and accounting activities to include: end of day close, bank deposits, posting of charges, entering invoices, payments and insurance claim processing.
• Maintain all daily, weekly and monthly reports and tracking documents. Respond to home office requests in a timely manner.
• Verify patient information, billing/insurance data, collect and process documentation and maintain patient charts to include the filing of all patient records.
• Work with insurance and workers compensation agencies to facilitate authorizations and benefit verification.
• Responsible for a variety of administrative tasks such as typing, filing, office supply inventory, and mail.
• Verify the status of and checking in hearing aids and repairs and track/maintain product inventory.
• Work with the hearing care provider on grassroots marketing efforts that may include compiling physician packets, coordinating educational seminars, and sending recall letters.
• Track marketing calls and inquiries from initial contact through the point of sale
• Responsible to open and close the office on a daily basis and ensure the reception area is well maintained.
• Training support for other location front office staff, as may be appropriate.

Education and Experience Requirements:

• A minimum of 10 years medical office management experience
• Experience with front desk in the hearing industry is a plus
• High school diploma or equivalent (GED)

Required Skills:

• Strong computer skills
• Experience with word processing and database software.
• Excellent interpersonal skills that allow effective working relationships with a diverse, patient, colleague, and vendor population. This includes listening, sales and problem-solving skills.
• Excellent oral and written communication skills.
• Basic understanding of accounting procedures and good math aptitude.
• Strong customer service orientation.
• Excellent organizational skills.
• Ability to manage multiple tasks within strict deadlines.
• Ability to input and track sales revenues and balance accounts daily and monthly.
• Detail oriented.
• Front desk medical experience required.

Physical Demands:

• Ability to handle a busy office with interruptions, calls, walk-ins and direct the flow of the office with efficiency and grace.
• Must be able to pick up after an interruption to complete tasks that require focus.
• Must be able to lift boxes up to 20 pounds.

Incline Marketing Executives is hiring a Brand Engagement & Marketing Assistant in Pittsburgh, PA.

This is an excellent opportunity for someone who thrives in face-to-face interactions, enjoys problem-solving, and wants to be part of engaging marketing campaigns that create real impact. In this role, you'll help bridge the gap between nationally recognized brands and their customers through personalized, relationship-driven experiences.

This is not a telemarketing or call center position. This role focuses on direct, in-person marketing, promotions, and sales, making it ideal for individuals interested in growing their careers in marketing, communications, or customer-facing sales.

Key Responsibilities

• Present and promote products and services directly to customers in retail and event settings
• Provide exceptional customer service while guiding customers through the sales process
• Execute promotional marketing campaigns and represent brand messaging professionally
• Work collaboratively with team members and client partners to improve campaign performance
• Support and mentor new team members through hands-on training and knowledge sharing

What We're Looking For

• Entry-level candidates with strong communication skills and a people-first mindset
• Background in marketing, customer service, communications, or sales is a plus (not required)
• Ability to work onsite daily in the Pittsburgh, PA area
• Self-motivated, dependable, and eager to learn
• Available to start within 1–2 weeks if selected

Perks & Benefits

• Paid training in marketing, customer engagement, and sales techniques
• Clear, fast-track opportunities into leadership and management roles
• Monday–Friday schedule (no weekends)
• Supportive, team-oriented work environment
• Opportunity to represent well-known national brands

Apply Today

Submit your resume for immediate consideration. Qualified candidates will be contacted within 24–48 hours to schedule an interview.

We are partnering with a local organization looking for a Senior Financial Analyst in Pittsburgh, PA. This role entails the management of month end reporting and analysis, investigating and articulating the key drivers of business results, and taking ownership of the annual planning and quarterly forecasting process.

Responsibilities

• Provide financial analysis support, including:
• Supporting the month-end and annual closing process
• Preparing monthly performance dashboards and departmental summary reports
• Providing support to internal customers as needed for operational decisions
• Providing process guidance to department managers
• Play a key role in budgeting process, including:
• Coordinating and preparing Excel/Essbase models for annual budget
• Consolidating input files
• Teaming with finance and line managers on budget preparation
• Providing feedback to departmental leaders
• Assisting in budget upload process
• Assisting in budget consolidation and analysis
• Provide support to other ad hoc projects as assigned

Qualifications

• Bachelor's degree in Accounting, or Finance (MBA Preferred).
• 4+ years of progressive and relative financial work experience.
• Solid financial acumen and highly proficient in accounting/financial principles.
• Computer literacy in various financial/analysis tools, such as Excel, and an integrated financial system such as Oracle, SAP, etc. Familiarity with an OLAP tool such as Essbase a plus.

For immediate consideration for the Senior Financial Analyst role, please email your resume in a Word document to with the title in the subject field.

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.

BlinkRx is the world's first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock.

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

Responsibilities:

• Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers
• Provide patient care to accurately support pharma programs and triage to appropriate teams when required
• Strive to meet and exceed structured performance targets.
• Document all call information and data discovery according to operating procedures
• Utilize Knowledge Base materials as a foundation for resolving inquiries
• Maintain confidentiality of patient and proprietary information
• Develop a working knowledge of company related security and privacy practices.
• Participate in continued education on product changes, new features and product launches
• Help improve the patient experience by sharing feedback with management to further develop the product, materials and processes

Requirements:

• High school diploma or GED required, Bachelor's degree strongly preferred
• Customer service or inbound call center experience required
• Healthcare, pharmacy or other relevant industry experience strongly preferred
• Strong verbal and written communication skills
• Sound technical skills, analytical ability, good judgment, and strong operational focus
• A passion for providing top-notch patient care
• Ability to work with peers in a team effort and cross-functionally
• Strong technical aptitude and ability to learn complex new software

Location/Hours

• Full time position hourly, on-site 5 Penn Center Blvd, Robinson Township, Pittsburgh, PA
• Availability for Monday-Friday : 9: 30AM-5:30PM, 10:30AM- 6:30PM, 11 AM- 7 PM, 12 PM - 8 PM OR 1 PM- 9 PM EST
• OR open for availability for 4 day 10 hour shifts from 11am-9 pm EST OR 10am-8pm EST
• Availability for rotating Saturday shifts 9am-5pm
• Scheduling flexibility, as your schedule may change over time according to business needs

Benefits

• Medical, dental, and vision insurance plans that fit your needs
• 401(k) retirement plan
• Daily meal stipend for onsite marketplace
• Pre-tax transit benefits and free onsite parking
• Free shuttle service