Information Technology Jobs in Powell
38 positions found — Page 2
Title: IT Infrastructure Administrator III / Microsoft 365 Administrator
Location: Columbus, OH
Duration: 04 months
ONLY USC
Position Overview
Client is seeking a skilled and security-focused Microsoft 365 Administrator to join our Corporate Information Technology team. This role is responsible for the administration, optimization, and security of our Microsoft 365 environment within a hybrid and multi-tenant enterprise infrastructure.
The ideal candidate combines strong hands-on technical expertise with a proactive, service-oriented mindset. This individual will manage Microsoft 365 services, support secure identity and access management, partner closely with Security teams, and serve as a Tier 3 escalation point for complex collaboration and messaging issues.
Key Responsibilities
Microsoft 365 Administration & Operations
Administer and maintain Microsoft 365 services including:
Exchange Online
SharePoint Online
OneDrive for Business
Microsoft Teams
Microsoft Entra ID
Purview
CoPilot Studio
Power Platform
Manage hybrid identity and mail flow integrations (Azure AD Connect, hybrid Exchange).
Oversee licensing, mailbox management, distribution groups, dynamic groups, and shared resources.
Monitor tenant health, service health, and usage reporting to ensure availability and performance.
Provide Tier 3 escalation support for complex messaging, collaboration, authentication, and synchronization issues.
Identity, Security & Compliance
Manage and maintain:
Conditional Access policies
Multi-Factor Authentication (MFA) policies
Identity Protection and access governance
Role-Based Access Control (RBAC)
Partner with Security Governance and SOC teams to remediate vulnerabilities and support enterprise application reviews.
Support Microsoft 365 security and compliance capabilities including:
Microsoft Purview
Data Loss Prevention (DLP)
eDiscovery
Retention and sensitivity labelling
Microsoft Defender for Office 365
Ensure configurations align with regulatory, contractual, and enterprise security requirements.
Automation & Continuous Improvement
Develop and maintain PowerShell scripts for automation, reporting, and bulk administration.
Leverage Microsoft Graph and provided APIs.
Identify and implement process improvements to increase reliability, efficiency, and security.
Evaluate and communicate new Microsoft features and roadmap items for enterprise applicability.
Collaboration & Governance
Partner with Infrastructure, Cloud Engineering, Service Desk, Desktop Management, and Security teams to improve reliability and end-user experience.
Support cloud migration and modernization initiatives.
Contribute to governance models for Teams, SharePoint, and collaboration services.
Develop and maintain documentation, knowledge articles, and change records.
Required Qualifications
Excellent written documentation and communication skills.
Bachelor’s degree in computer science, Information Systems, or related field (or equivalent experience).
5+ years of hands-on experience administering Microsoft 365 in a medium-to-large enterprise environment.
Strong expertise in:
Exchange Online
Microsoft Teams
SharePoint Online
OneDrive
Microsoft Entra ID
Experience managing hybrid identity and directory synchronization (Azure AD Connect).
Strong understanding of:
Conditional Access
MFA
Identity governance
SMTP mail flow
SPF, DKIM, and DMARC
Proficiency with PowerShell scripting for automation and administration.
Experience troubleshooting authentication, SSO, and synchronization issues.
Must be a US Citizen.
What We’re Looking For
A proactive engineer who anticipates issues and strengthens security posture.
A collaborator who works effectively across IT and security teams.
A technically curious professional who stays current with Microsoft innovation.
A service-minded professional who improves the employee experience while protecting the enterprise.
Launched in 2000, Eight Eleven Group committed to 100% organic growth, exclusively promoting from within, while always keeping culture and growth opportunity at the forefront of the business model. What began as a two-person Indianapolis startup, Eight Eleven Group has rapidly expanded to become a market-leading organization within one of the fastest growing industries today: Consulting and Professional Services.
As Eight Eleven Group’s flagship brand, Brooksource was established to provide human capital solutions to the Information Technology industry. Our team takes a relationship-based, solution-driven approach with Fortune 500 clients to help them solve their human capital challenges. We are not just in the business of consulting services - we are in the business of making a meaningful and authentic impact both internally with our employees and externally with our clients and consultants.
RESPONSIBILITIES
As a Brooksource Recruiter, you will build out talent networks of long-lasting, personal, and professional relationships with potential consultants. We create a next-level experience through the hiring process as they source and screen for qualified candidates to match them with opportunities where they can succeed. Recruiters advocate for their candidates, are accessible, genuine, and take the time to understand how they can add value to their job search and interview process. Our Recruiters bring value to our clients by offering them flexibility of timeline and finding them top talent at a rapid pace. Here’s what you will do:
- Collaborate with our sales team to determine the client’s hiring needs
- Help develop a strategy to identify niche-skilled candidates that meet expectations
- Qualify candidates through an intensive internal interview process before presenting candidate to external clients. This includes phone, in-person, and virtual interviews
- Assess applicants' knowledge, skills, and experience to best suit open positions
- Provide resume coaching, mock interviewing, job offer assistance, and interview feedback to candidates
- Handle a variety of activities daily, as well as the challenge of new problems and new ventures
- Provide extensive onboarding and post-placement support to create raving fans in our consultants throughout the duration of their project assignments with our clients
- Consistently hit their weekly metric goals of phone calls, interviews, and placements
- Set personal and team goals through frequent goals sessions with your manager and recruiter support
- All other job duties and responsibilities as assigned by the Company and/or typical for the position.
BENEFITS & PERKS
- Base salary + uncapped commission structure
- 401K match program
- Full slate of benefits, including health, dental, vision plans, and HSA
- Paid holidays
- Paid vacation, sick, and personal days
- Eight Eleven’s BeGiving Program: 8 hours per quarter for service work/volunteering
- Access to Eight Eleven University: Internal personal & professional development program
- All-expenses-paid Reward Trip each year for top producers and a guest
- Top-notch training programs at every step in your career
- Access to a personal financial concierge
- Genuine, passionate, family-oriented culture
WHAT YOU WILL NEED TO SUCCEED
- Competitive, motivated spirit and desire to succeed
- Outstanding communication skills and innate ability to connect with people
- Innovative and entrepreneurial spirit with the desire to learn and grow
- Results-driven, forward-thinking, problem-solving mindset
- Thrives in a fast-paced, collaborative, positive and ever-changing work environment
- Lively interest in the technical aspects of the work
- Bachelor’s Degree
EEO STATEMENT
Eight Eleven Group is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristics protected by applicable federal, state, or local laws and ordinances.
Our direct client in Westerville, Ohio has a 6 month contract need for a Recruiting Coordinator.
The Recruiting Coordinator plays a critical role in supporting talent acquisition efforts by ensuring a seamless candidate experience and efficient recruiting operations. This position is responsible for managing interview scheduling, coordinating travel arrangements, processing interview-related expenses, and maintaining organized workflows. The role requires exceptional attention to detail, strong organizational skills, and the ability to collaborate with international onboarding partners to ensure smooth transitions for new hires.
Responsibilities
- Coordinate and schedule interviews across multiple time zones, ensuring timely communication with candidates and hiring teams.
- Arrange candidate travel and lodging, adhering to company policies and budget guidelines.
- Process and track interview-related expenses accurately and promptly.
- Maintain organized records of candidate interactions, schedules, and onboarding documentation.
- Partner with international onboarding teams to facilitate global hiring processes and ensure compliance with local requirements.
- Serve as a point of contact for candidates, providing clear and professional communication throughout the interview and onboarding process.
- Support recruiters and hiring managers with administrative tasks to optimize recruiting efficiency.
Qualifications
- Associate or Bachelor’s degree preferred; equivalent experience considered.
- 1–3 years of experience in recruiting coordination, HR support, or administrative roles.
- Strong organizational skills and attention to detail with the ability to manage multiple priorities.
- Excellent communication skills and ability to work effectively across cultures and time zones.
- Proficiency in Microsoft Office Suite and familiarity with Applicant Tracking Systems (ATS).
- Ability to maintain confidentiality and handle sensitive information professionally.
Robert Half is partnered with a global organization that is seeking a junior to mid-level Intellectual Property Attorney to support and protect its IP portfolio across multiple product lines. This role partners with senior leadership and cross-functional teams to develop IP strategy, support enforcement and licensing initiatives, and identify portfolio monetization opportunities.
Key Responsibilities
- Support global patent and trademark portfolio strategy and enforcement efforts.
- Conduct IP portfolio evaluations, competitive analysis, and third-party IP reviews.
- Draft and negotiate IP licenses, settlements, and related agreements.
- Assist with IP due diligence for M&A and advise on risk assessment and mitigation.
- Collaborate with internal teams and manage outside IP counsel.
Requirements
- J.D. and admission to practice in at least one state; Ohio admission or eligibility preferred.
- USPTO registration or eligibility required.
- Degree in science or engineering (mechanical or electrical preferred).
- Minimum 2+ years of intellectual property experience (law firm or in-house).
- Experience with patents, prosecution, IP agreements, and enforcement support preferred.
This is a unique opportunity to join a forward-thinking global organization where your expertise will directly influence innovation, strategy, and business growth. If you’re looking to take the next step in your IP career and make a meaningful impact in a highly collaborative, fast-paced environment, we’d love to connect with you. Apply today to learn more about this confidential opportunity.
Want to start your journey with the Navy?
Apply Now
Officer None
What to Expect
Information Professional Officer
More Information
Responsibilities
Information Professional Officers (IPOs) oversee the seamless operation of the global Naval network environment. Their responsibilities include:
- Leading the Naval network warfare missions in developing tactics and procedures to realize tactical, strategic and business advantages afloat and ashore
- Driving interoperability with joint, allied and coalition partners
- Building professional excellence through education, training and certification and milestone qualifications
- Optimizing organizational effectiveness through cutting-edge technologies, knowledge management techniques and a culture of innovation
- Helping to develop and deploy information systems, command and control and space systems
- Serving as a key part of the Information Dominance Corps in its mission to gain a deep understanding of the inner workings of adversaries
- Overseeing the work of Information Systems Technicians - Enlisted Sailors (no degree required) who serve as specialists in information technology
Work Environment
Information Professionals serve in challenging roles of increasing scope and responsibility both afloat and ashore. This could include:
- Serving as part of Battle Group staffs on ships at sea
- Working in C4I/Space/Surveillance on shore tours
- Serving on major Navy and joint staffs
- Serving in command of key communication and surveillance facilities around the globe
Training & Advancement
Those pursuing an Information Professional Officer position are required to attend Officer Candidate School (OCS) in Newport, RI.
Upon completion, candidates typically attend a five-week IP Basic Course of instruction in Pensacola, FL, before or during their initial assignment. IPOs must complete specific qualifications as part of their training during Fleet tours and are expected to pursue advanced education opportunities.
Promotion opportunities are regularly available but competitive and based on performance.
Post-Service Opportunities
Specialized training received and work experience gained in the course of service can lead to valuable credentialing and occupational opportunities in related fields in the civilian sector.
Education Opportunities
Wherever you are in your professional career, the Navy can help ease your financial burdens and advance your career with generous financial assistance and continuing education programs. Beyond professional credentials and certifications, Information Professional Officers can advance their education by:
- Pursuing opportunities at institutions such as Naval Postgraduate School (NPS) or Navy War College (NWC)
- Completing Joint Professional Military Education (JPME) at one of the various service colleges
Postgraduate education is important to the success of the Information Professional. Most IPs will complete a master's degree in C4I, space, information systems, computer science or modeling and simulation.
There's also potential to pursue a graduate certificate, DoW certifications, federal executive fellowships and information assurance scholarships and internships.
Qualifications & Requirements
A degree from a four-year college or university is a minimum educational requirement to become a Commissioned Officer. Candidates seeking an Information Professional Officer position must have a bachelor's degree from a regionally accredited institution in a technical field, preferably in one of following fields: Information Systems, Electrical Engineering, Computer Engineering, Information Operations, Computer Science, Systems Engineering, General Engineering.
All candidates must also be: U.S. citizens, willing to serve worldwide, eligible for a Top Secret/Sensitive Compartmented Information (SCI) security clearance and qualified for sea duty.
General qualifications may vary depending upon whether you're currently serving, whether you've served before or whether you've never served before.
Part-Time Opportunities
There are part-time opportunities available as an Information Professional Officer.
Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Information Professional Officers in the Navy Reserve typically work at a location close to their homes.
For annual training, Information Professional Officers may serve anywhere in the world, whether on a ship at sea or at bases and installations on shore.
Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors.
Most of what you do in the Navy Reserve is considered training. The basic Navy Reserve commitment involves training a minimum of one weekend a month (referred to as drilling) and two weeks a year (referred to as Annual Training) - or the equivalent of that.
Information Professional Officers in the Navy Reserve serve in an Officer role. Before receiving the ongoing professional training that comes with this job, initial training requirements must first be met.
For current or former Navy Officers (NAVET): Prior experience satisfies the initial leadership training requirement - so you will not need to go through Officer Training again.
Officers who previously held a commission in another United States Military Service, National Oceanic and Atmospheric Administration, Public Health Service, or United States Coast Guard are exempt from attending ODS or LDO/CWO Academy.
Compare Navy Careers
See how a career as an Information Professional Officer compares to other Navy jobs.
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About Buildots
Buildots is transforming construction management. Our AI-powered SaaS platform automates on-site progress tracking, giving construction teams the tools to plan smarter, improve efficiency, and cut costly delays by up to 50%. The $13 trillion construction industry has seen little disruption in the past 150 years... Until now.
Backed by leading VCs and deployed on hundreds of projects across North America, Europe, and the Middle East, Buildots enables a game-changing, performance-driven approach. Our customers include top global contractors, consultants, and owners - Intel, JE Dunn, Ledcor and Turner Construction, to name a few.
With over $160M raised and major expansion planned for 2026, this is a unique opportunity to join a fast-scaling company reshaping one of the world’s largest industries.
About the Role
This is your chance to take the lead in driving Buildots’ growth into untapped markets. As a New Logo Account Executive, you’ll be the tip of the spear; identifying, engaging, and closing high-value opportunities in the construction industry. You won’t just sell a product—you’ll champion a transformative technology that’s redefining how projects are delivered.
If you thrive on hunting new business, building trusted executive relationships, and turning conversations into long-term partnerships, this role gives you the platform, resources, and autonomy to make it happen.
Key Responsibilities
- Consistently achieve or exceed quarterly and annual sales quotas within targeted prospective accounts.
- Drive outbound prospecting initiatives while nurturing and expanding existing relationships.
- Take a consultative, partnership-driven approach—building trust, credibility, and long-term value with clients.
- Strategically map accounts to identify growth opportunities and deliver measurable business impact.
- Build, manage, and maintain a healthy, high-quality sales pipeline with accurate forecasting and reporting.
- Develop deep, enduring customer relationships that foster loyalty and advocacy.
- Proactively prioritize and follow through on customer needs to maximize mutual business outcomes.
Experience & Skills
We’re seeking a high-performing Account Executive with a proven track record in B2B sales, ideally in the construction industry, who thrives in a fast-paced, growth-oriented environment.
Preferred & Required Attributes
- Established relationships with construction executives and project teams in your region.
- True “hunter” mentality with a strong closing instinct.
- Exceptional listening skills with a keen ability to understand and align with customer and stakeholder needs.
- Uncompromising integrity, demonstrated through consistent and transparent actions.
- Positive energy, resilience, and a great sense of humor.
- Advanced stakeholder management and networking abilities across multiple levels of an organization.
- Passion for construction and/or technology, with a belief in the transformative power of innovation in the industry.
- Highly target-driven, persistent, and adaptable under pressure.
- Confident in engaging with diverse stakeholders across various roles, countries, and cultures; whether in person, by phone, or via video.
We offer competitive compensation along with a comprehensive benefits package designed to support you professionally and personally:
- Health, dental & vision insurance
- 401(k) retirement plan with 4% employer match
- Paid time off (vacation and sick leave)
- Stock-option grants (for eligible employees)
- Hybrid working arrangement
- Employee Assistance Program (EAP)
- Commuter benefits
- Pet insurance
- Voluntary life insurance
- Voluntary short-term & long-term disability coverage
*By submitting your application, you agree that Buildots will process your personal data in accordance with Buildots' Privacy Policy.
See additional details below.
Sourcing Analyst Highlights • The pay for this position is $21.39 per hour (based on experience).
• Monday – Friday schedule, standard 8-hour shifts.
• Hybrid position – work from home on Mondays and Fridays ; onsite in Dublin, OH Tuesday through Thursday .
• This position is a contract role .
Responsibilities • Review Global Sourcing agreements and contracts to identify key terms and conditions.
• Support contract and system audits to ensure sourcing and contracting systems are accurate and up to date.
• Manage sourcing-related projects and provide status updates to internal stakeholders.
• Analyze agreements and document relevant information to support sourcing compliance.
• Collaborate with internal teams to resolve discrepancies or missing information in contract systems.
• Provide recommendations to improve contract tracking, documentation, and system accuracy.
• Maintain organized records of sourcing agreements and audit findings.
• Support the Global Sourcing team in managing supplier agreements and ensuring alignment with enterprise standards.
Requirements • Strong analytical, organizational, and project management skills .
• Ability to review legal or contractual documents and identify key details .
• Strong critical thinking and problem-solving abilities .
• Excellent written, verbal, and presentation skills .
• Ability to work independently with minimal supervision while managing multiple priorities and deadlines.
• Comfortable working in a team environment and coordinating project tasks across stakeholders.
• Ability to gather feedback, make recommendations, and follow through on solutions in a timely manner.
Benefits Available • Benefits are available to full-time employees after 90 days of employment.
• A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates.
If you are interested in this Sourcing Analyst position, APPLY , or contact .
Role: SAP Project Manager (migrated from ECC to S4)
Location: Columbus, Ohio (Locals from Ohio preferred for very good candidate consider remote with travel)
Term: Fulltime-Permanent
The team
- You will join a high-impact SAP Transformation team driving enterprise-wide modernization initiatives across legacy SAP ECC and next-generation SAP S/4HANA environments. The team partners closely with CFO organizations, Finance leadership, IT executives, system integrators, and global delivery teams to execute complex R2R-led transformations.
- Focused on governance, innovation, and best-in-class SAP practices, the team leads end-to-end SAP programs — from roadmap and business case through stabilization and value realization ensuring alignment with enterprise transformation goals and minimal business disruption.
As a Senior SAP Project Manager, you will serve as the strategic delivery leader for complex SAP ECC and S/4HANA programs, with a strong emphasis on the Record-to-Report (R2R) domain.
You will:
- Lead large-scale SAP ECC 6.0 environments with deep focus in R2R
- Drive multiple full-lifecycle SAP S/4HANA implementations and conversions
- Define and execute the R2R practice vision, roadmap, and service offerings across:
- Universal Journal & General Ledger
- CO-PA
- Project Systems
- Asset Accounting
- Group Reporting & Consolidation
- Treasury, FP&A, RAR, RE-FX
- Integration with OTC and P2P processes
- Country-specific localizations
- Own program governance, risk management, budgeting, and executive reporting
- Lead RFP responses, solution proposals, estimations, and client presentations
- Conduct value discovery workshops with CFOs and Finance leaders
- Create executive-ready pitches for ECC to S/4HANA transformation
- Chair executive steering committees and transformation governance forums
- Oversee integration management across multi-workstream programs
- Apply SAP Activate/ASAP methodologies across Agile and Waterfall delivery models
- Drive adoption, stabilization, and value realization in live S/4HANA environments
What you’ll bring
- 8–15 years of ERP program leadership experience
- 2–3+ full end-to-end SAP S/4HANA implementations or conversions
- Deep expertise managing SAP ECC 6.0 environments, especially in R2R
- Strong Finance transformation knowledge across core SAP Finance modules
- Experience serving as Overall Integration Manager or Solution Architect on mid-to-large programs
- Proven ability to lead teams of 5–50+ resources (consulting + client)
- PMP or equivalent certification preferred
- Hands-on experience with SAP Activate or ASAP methodology
- Strong Microsoft proficiency (PowerPoint, Excel, Word, MS Project, Visio)
- Experience leading RFPs, scoping, and estimations for SAP programs
- Executive presence with ability to advise CFOs, Controllers, and Finance leaders
- Strong business process analysis, design, and consulting capabilities
- Auto industry experience (preferred)
- Exceptional communication, facilitation, and stakeholder management skills
- Bachelor’s degree required
Senior Experience Designer
Your future starts here
Imagine being part of a team that helps clients build better relationships with their customers. When you join us, you will help our clients identify and execute experience-led strategies that improve real outcomes. Every day, we collaborate with clients and each other to bring human-centered design and technology expertise, paired with deep industry experience, to deliver measurable business results.
Position Description
At G2O, we believe great experiences are built when design and research work hand in hand. We are looking for a senior practitioner who can lead hands-on product design while also running the research needed to inform decisions and clearly explain the rationale behind them.
As a Senior Experience Designer, you will be embedded with a client team in financial services, to help shape and improve a digital product. You will spend most of your time designing in Figma and moving work toward delivery, typically around a 70/30 split of design to research depending on the phase of the work. You bring a service design mindset: you step back to understand the end-to-end journey, then dive into the details of individual touchpoints and features.
On the research side, you will take a hybrid ownership role. You will define learning objectives, select methods, create discussion guides, facilitate sessions, and synthesize findings. Recruitment and logistics may be supported by the client or engagement team when available, but you are comfortable owning the work when you need to.
You will partner closely with client stakeholders and collaborate with the client’s technical vendors to ensure what you design is feasible, aligned, and rooted in real user needs. You will often present alongside teammates (product, technology, or other design partners) and you are also capable of defending decisions on your own when required.
Day to Day Key Responsibilities Include:
Design
You will own product design work from concept through delivery. This includes mapping flows, designing component-level screens, and building interactive prototypes in Figma. You will explore multiple directions, make clear tradeoffs, and keep the quality bar high for anything that reaches the client.
You will work within an existing design system and contribute improvements when gaps appear, such as proposing patterns, refining components, and documenting usage guidance so the work can scale.
You will collaborate with the client’s technical vendors to ensure design intent is understood and carried through into implementation.
Research & Insight
You will plan and conduct the research needed to move design forward with confidence. You will scope learning objectives with stakeholders, choose appropriate methods, and facilitate sessions ranging from 1:1 interviews to remote unmoderated studies.
You will connect insights across multiple sources to make sense of what is happening and decide what to focus on next. You will translate findings into clear implications for design, prioritization, and product direction.
You will think beyond single touchpoints when needed by mapping journeys, spotting gaps across channels, and identifying where improvements can drive the most value. Most of the work will lean closer to feature-level and workflow design, with the ability to zoom out to cross-channel journeys when the problem demands it.
Client Partnership
You will build strong, trusting relationships with client stakeholders and contribute as part of a larger engagement team. You will participate in presentations and working sessions, clearly articulating the rationale behind your recommendations and tying decisions back to customer needs and business goals.
You will be comfortable navigating complex dynamics in regulated environments and communicating with clarity, empathy, and confidence. When needed, you can present directly to senior stakeholders and defend decisions independently.
Practice Contribution
You will contribute to the ongoing evolution of G2O’s Experience practice. You will share what you are learning from client work, help refine how we do things, and bring fresh perspectives on tools, techniques, and trends that strengthen our craft.
The Ideal Candidate:
You are a designer first, and you do not wait for someone else to do the research. You can plan it, facilitate it, and synthesize it, then use what you learn to make stronger design decisions. You are comfortable presenting to stakeholders and you can also do the quieter work of listening closely in a user interview.
You think in journeys and systems. You know how to step back to understand what people need across a broader experience, then dive in to nail the details of flows, screens, and interactions.
You are passionate about helping companies reduce customer pain points and you can tell a clear story that helps others act. You are skilled at translating client language into customer language and focusing teams on what matters.
You are not interested in technology for technology’s sake. You care about solving human problems through thoughtful product design, and you are comfortable working alongside technical vendors and translating between design intent and what is feasible.
You like seeing projects through. You bring structure to ambiguity, you follow through on commitments, and you raise the bar for quality and clarity.
Qualifications
7+ years of experience in product, UX, or experience design, preferably with a mix of agency and client-side experience
Demonstrated experience doing both design and research, including planning, facilitating, and synthesizing research to inform and defend design decisions
Strong hands-on product design skills in Figma, including component-level design, user flows, and interactive prototyping
Experience working within an existing design system and contributing to its evolution through patterns, components, and documentation
Experience with service design methods such as journey mapping and service blueprinting, with the ability to think across channels and touchpoints when needed
Deep understanding of how design fits within design thinking, lean product, and agile development approaches
Strong presentation and storytelling skills, with the ability to articulate the rationale behind work in a way that builds trust with clients
Experience collaborating with technical vendors or development partners to carry design intent through to implementation
Banking or financial services experience is strongly preferred. Experience in other regulated industries is also valued.
Degree in design, HCI, psychology, or a related field
Occasional travel may be required, though it is unlikely
More about G2O
We’re different than other companies at G2O. We blend research and design, technology, and data expertise to deliver the solutions our clients crave, and we do all of this as one in-house team, from vision to execution. We’re also the largest company of our kind based in Ohio to do this, and have been evolving how we do it for 40 years.
Individually, we bring a wealth of experience from diverse backgrounds, personally and in business. We’re a diverse and passionate team of leaders and experts in technology, data, analytics, design, content, and more. But we are best when we put our minds together. Each person brings something distinct to our team, a unique flavor to their background or experience. That makes for stronger collaboration and elevates outcomes for our clients.
Are you ready to collaborate to greatness with us?
Learn more at /careers
Duties:
Assist Cardinal Health’s Teir 2+ Client Services team in a client facing environment through the duration of a technology refresh project for 6 months. The technician will address computer hardware and software issues, assist with PC deployments & record assets in a management system. The role is in-person and will interact with clients directly in a walk-up style IT Clinic
Responsibilities:
• Demonstrates knowledge of client and warehouse hardware, software, operating systems, network configuration, server interaction, diagnostics and troubleshooting.
• Confers with end users, technology teams, and vendors to resolve incidents and fulfill requests. Ability to work independently or via a team collaboration process. Experience providing support via in-person, phone, or remote methods.
• Installs/removes/configures hardware and software.
• Demonstrates appropriate interpersonal skills to manage and deliver exceptional customer service. Address client issues confidently, maintaining high client satisfaction.
• Prioritizes effectively and escalates as needed.
• Responds to customer needs and services as assigned.
• Accurately manage asset records using ServiceNow platform
Qualifications:
• Bachelor’s degree in related field or equivalent work experience, preferred
• 2+ years’ experience in related field preferred
• Applicable technical certifications preferred
What is expected of you and others at this level
• Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks
• Works on projects of moderate scope and complexity
• Identifies possible solutions to a variety of technical problems and takes actions to resolve
• Applies judgment within defined parameters
• Receives general guidance may receive more detailed instruction on new projects
• Work reviewed for sound reasoning and accuracy
Skills:
Having these skills will contribute to your success in the role:
• Excel - work with data managing customer lists. VLookups or pivot tables should be familiar to you
• Communication - creating and responding to emails in a professional manner
• Time management - excellent use of time management and the ability to stay focused on the tasks
EEO Statement:
Brooksource is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
Benefits & Perks
Benefits & Perks: Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.
Pay Disclaimer:
The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.