Marketing, Advertising and PR Jobs in Philadelphia Pennsylvania
10 positions found
We deliver best-in-class care at comfortable, accessible neighborhood clinics where our patients can feel at home and become part of a vibrant, wellness-focused community.
Our patients experience greater continuity of care and the comfort of knowing they will be treated with respect by people who genuinely care about them, their families, and their communities.
The center provides Uber/Lyft to those who dont drive.
Also, they offer exercise, art and other activities for their seniors to promote better health at no cost to the patient.Role:Compensation: Base $280,000-$300,000Bonus: 25% of base salaryWill cover all clinics in the market b/w 3-5 clinics depending on the marketTimeline they can start ahead of the new market launch.
Start 2 months prior to market openingPresident of the medical groupAs company is growing can lead to other roles there will be opportunity for growth.When opening new markets, the MMD will be involved in opening a center.The MMD will fill in the Gaps seeing patients.
The established markets will be more administrative.
Overseeing clinical operations & working with the VPs of operations.
They would be able to open up these clinics and see patients as needed until they are at a place where they are solid with growth they can provide more administrative oversightBenefits:Health, Vision, Dental (including family options)Pre-tax or post-tax Roth contributions available.
You may contribute from 1% to 50% of eligible pay up to $23,000100% match on the first 3% contribution, 50% match on contributions on the next 3%.
Contribute 6% each pay period to maximize match (4.5% matching funds)PTO, Paid Holidays & Floating Holidays
- up to 29 days a yearRequirements:MD or DOIM/FM Board Certified, Geriatrics (a plus)Need the ability to mentor and coachWould like someone with 3-5 years of VBC experience or managed care experienceTravel within the marketStrong interpersonal skillsFor more information contact Stephen Kanfer 954 _ 263 _ 5115 Stephen .
Junior Graphic Designer
Location: Philadelphia, USA (Hybrid)
Ready to level up your career with a multi-award-winning agency? We were recently named the fastest-growing agency in the U.S. by Adweek and the fastest-growing company in our region by the Philadelphia 100 for 2025
Most recently in January 2026, following the recent acquisition with EAB, we are proud to officially be the largest higher education marketing agency globally, meaning there’s never been a more exciting time to join!
Apply today to be a part of the growth
About Hybrid:
Hybrid is a high-growth media company with 6 offices worldwide. Through our people, processes and global presence, we create more compelling media for brands in education.
- Large clients in exciting markets
- Chance to shape the role to your career aspirations
- Forward thinking and high-quality creative output.
The opportunity:
With continued growth in 2026, Hybrid is expanding the creative function to continue our outstanding levels of client service. We have a unique opportunity for a Junior Graphic Designer to work closely with our Art Director. The ideal candidate will possess a blend of artistic vision, technical skill, and a deep understanding of branding principles and strategy. As a key member of our team, you will play a pivotal role in conceptualising and executing visual solutions that enhance the marketing efforts of our diverse range of higher-education clients.
The Day-to-day
- Collaborate with the Creative, Marketing, and Account teams to understand project objectives, target audience, and brand guidelines.
- Develop creative concepts, layouts, and designs for various marketing collateral, including print materials, digital assets, social media graphics, advertisements, and event materials.
- Translate complex ideas and messaging into visually compelling designs that resonate with the higher education community and align with client objectives.
- Ensure consistency and adherence to brand standards across all design projects while also exploring innovative approaches to elevate brand identities.
- Stay updated on industry trends, emerging technologies, and best practices in graphic design, particularly within the higher education sector.
- Collaborate closely with copywriters, marketers, and other members of the creative team to deliver integrated campaigns that drive engagement and achieve desired outcomes.
- Present design concepts and solutions to internal stakeholders, incorporating feedback and revisions as needed to ensure client satisfaction and project success.
About You
- Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign) and other relevant
- Excellent communication skills, both verbal and written, with the ability to articulate creative concepts and collaborate effectively with team members.
- Strong attention to detail, organization, and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
- Creative thinker with a passion for storytelling and a keen eye for aesthetics, able to generate innovative ideas that align with client objectives and resonate with target audiences.
- Ability to work independently, as well as collaboratively within a team environment, demonstrating flexibility and adaptability to meet changing project requirements and deadlines.
Benefits:
- Work for a global market leader with a new office in the heart of Philadelphia
- Huge potential for progression in line with our ambitious growth plans
- Internal mobility options and established career paths
- Generous PTO entitlement
- Comprehensive Health, Vision, and Dental insurance
- 401(k) retirement savings plan
Hybrid Media is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where everyone feels valued, supported, and empowered to reach their full potential — regardless of background, identity, or circumstance.
We welcome applications from all qualified individuals and believe that a diverse team brings richer perspectives, stronger creativity, and better outcomes for our people and our clients.
If you’re excited about this role but feel you don’t meet every single requirement, we’d still love to hear from you. Please reach out to our Recruitment Team ( ) to discuss your experience or to enquire about other opportunities across our growing business.
Account Executive
Location: Philadelphia, USA
Ready to level up your career with a multi-award-winning agency? We were recently named the fastest-growing agency in the U.S. by Adweek and the fastest-growing company in our region by the Philadelphia 100 for 2025
Most recently in January 2026, following the recent acquisition with EAB, we are proud to officially be the largest higher education marketing agency globally, meaning there’s never been a more exciting time to join!
About Hybrid:
Hybrid is a high-growth full-service media and creative agency in the heart of Philadelphia. We create compelling media for higher education, using data, storytelling, and design expertise to influence highly relevant audiences. With the right messaging to the right people, we make change happen.
The Opportunity:
With continued growth in 2026, Hybrid is expanding the account management function to continue our outstanding levels of customer service.
The account executive role will manage the full cycle delivery of our paid media campaigns. This is a fast-paced role involving high levels of client communication, internal coordination of key staff (content, paid media, creative), and first-class organisational ability to manage multiple campaigns simultaneously.
The day-to-day:
- Support the account management team by coordinating advertising campaigns
- Establish strong relationships with client accounts
- Regular account administration duties in line with our overarching framework, including launching campaign assets and ad campaigns
- Work with our ambitious and dedicated Paid Media specialists on exciting campaigns
- Travel to client sites as and when required to deliver review meetings.
You should have:
- Experience working with digital campaigns such as paid search or social
- A highly energetic presence to engage clients and build rapport, whilst galvanising
our team to deliver powerful campaigns
- Fantastic attention to detail, organisational skills and a calm presence to deliver
under pressure
- The ability to build long term relationships and shape the media and marketing
strategy for our global partners
Benefits:
- Work for a global market leader with a new office in the heart of Philadelphia
- Huge potential for progression in line with our ambitious growth plans
- Internal mobility options and established career paths
- Generous PTO entitlement
- Comprehensive Health, Vision, and Dental insurance
- 401(k) retirement savings plan
Hybrid Media is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where everyone feels valued, supported, and empowered to reach their full potential — regardless of background, identity, or circumstance.
We welcome applications from all qualified individuals and believe that a diverse team brings richer perspectives, stronger creativity, and better outcomes for our people and our clients.
If you’re excited about this role but feel you don’t meet every single requirement, we’d still love to hear from you. Please reach out to our Recruitment Team ( ) to discuss your experience or to enquire about other opportunities across our growing business.
Digital Senior Account Manager
Location: Philadelphia, USA (Hybrid)
Ready to level up your career with a multi-award-winning agency? We were recently named the fastest-growing agency in the U.S. by Adweek and the fastest-growing company in our region by the Philadelphia 100 for 2025
Most recently in January 2026, following the recent acquisition with EAB, we are proud to officially be the largest higher education marketing agency globally, meaning there’s never been a more exciting time to join!
Apply today to be a part of the growth
About Hybrid:
Hybrid is a high-growth media company with offices 6 offices world wide. Through our people, processes and global presence, we create more compelling media for brands in education.
- Large clients in exciting markets
- Chance to shape the role to your career aspirations
- Forward thinking and high-quality creative output.
The opportunity:
With continued growth in 2025 Hybrid is expanding the account management function to continue our outstanding levels of client service. The Senior Account Manager will lead key relationships, working with our dedicated teams to deliver world-class campaigns across paid media (PPC, paid social, display, programmatic).
Responsibilities:
- Leading the senior relationship for the strategic account to understand the campaign
brief requirements and communicate goals internally
- Advise the client on media buying and strategy and take ownership of the successful
delivery
- Spot opportunities to unlock growth of the account across paid media, turning these
ideas into action
- Managing client budgets, producing project schedules and reporting on campaign
performance
- Work with the wider team on new business pitches and presenting to potential
clients to win future accounts
- Inspire, motivate and develop team members to deliver quality campaigns that
excite our clients
- Work with our ambitious and dedicated Paid Media specialists on exciting campaigns
- Travel to client sites as and when required to deliver review meetings.
Requirements:
- Agency experience working in a client services role
- A strong understanding of key paid media channels (PPC, Paid Social, Display etc.) to
shape campaign progress and drive results
- Previous experience of the set-up and implementation of paid media campaigns
would be helpful, however is not a must in this role
- An understanding of the creative process within an agency would be beneficial
- A highly energetic presence to engage clients and build rapport, whilst galvanising
our team to deliver powerful campaigns
- A passion for planning, pitching and winning new business
- Fantastic attention to detail, organisational skills and a calm presence to deliver
under pressure
- The ability to build long-term relationships and shape the media and marketing
strategy for our global partners
Benefits:
- Work for a global market leader with a new office in the heart of Philadelphia
- Huge potential for progression in line with our ambitious growth plans
- Internal mobility options and established career paths
- Generous PTO entitlement
- Comprehensive Health, Vision, and Dental insurance
- 401(k) retirement savings plan
Hybrid Media is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where everyone feels valued, supported, and empowered to reach their full potential — regardless of background, identity, or circumstance.
We welcome applications from all qualified individuals and believe that a diverse team brings richer perspectives, stronger creativity, and better outcomes for our people and our clients.
If you’re excited about this role but feel you don’t meet every single requirement, we’d still love to hear from you. Please reach out to our Recruitment Team ( ) to discuss your experience or to enquire about other opportunities across our growing business.
As part of the Client Services Department, the Digital Account Manager plays a key role in client acquisition, retention and account growth through excellence in client service. They build strong client relationships by ensuring excellence in delivery, clear communication and sound strategic guidance.
They have an understanding of all or some areas of digital marketing and are pivotal to the successful planning and execution of international digital marketing campaigns for our clients. The Digital Account Manager is strategic, data-driven and client-focused. They find it easy to explain digital marketing concepts to clients and colleagues. They possess good cross-cultural communication, organization and time management skills to manage global client stakeholders and production teams, while always focusing on quality, profitability, performance and growth. They are expected to employ and grow their account management and strategy skills while being hands in delivering digital marketing projects.
This position reports to the Regional Director of Digital Marketing and is responsible for business development support, key digital account management and growth, including ownership of client/account strategy and KPI reporting.
DESCRIPTION
- Work alongside the client services team to manage clients withing the Digital Marketing space across services including but not limited to: SEO, Paid Media, social media, Content Creation, Content Marketing and more as relevant to the role.
- Manage a book of business corresponding to experience level, responsible for client retention and growth targets for the assigned respective book of business, with support and oversight from Manager(s).
- Create of client facing documents including but not limited to proposals, Quarterly Business Reviews, and deliverables as required for client(s) and account(s) success.
- Brief and oversee execution of multiregional strategies by our global digital production teams, acting as liaison with client stakeholders and agency partners.
- Perform quality assurance of deliverables to ensure adherence to strategy and brief and guarantee optimal content/campaign performance.
- Proactively identify and track opportunities to grow assigned accounts, upselling additional digital marketing services to existing clients with support of manager(s).
- Manage budgets and account health aligned to company metrics in collaboration with Production teams.
- Keep up to date on digital marketing trends, technologies and market leaders, and share this knowledge with colleagues and clients.
REQUIRED SKILLS
- Superior written and spoken communication skills in English
- Independent, self-motivated, results-oriented and dynamic with careful attention to detail
- Exceptional problem solving and critical thinking skills
- Ability to work effectively under pressure to meet tight deadlines and challenging goals
- Basic accounting, financial tracking of client budgets
- Demonstrate an ability to: multitask in a fast-paced environment, work well with people from a variety of different backgrounds and cultures, build relationships with clients and co-workers, work independently and as part of a team and take active measures to solve problems and commit to a high level of service
- Willingness to travel to offsite client or sales meetings as appropriate
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Comfortable in client calls, meetings and presentations as an active contributor and/or leader of calls/meetings
- Familiarity with digital marketing practices, and continued evolutions in in Search Marketing, Content Marketing, Social Media Marketing and other digital marketing areas as relevant
- Experience managing a book of business with financial targets, and budgeting marketing/media plans
- Experience writing and explaining project briefs to multi-dimensional teams across digital marketing channels
REQUIRED EXPERIENCE AND QUALIFICATIONS
- Minimum Bachelor’s degree or its equivalent in marketing, communications, journalism or other related
- Minimum 4 years of experience in digital marketing, with experience managing clients engaged in SEO programs
- Minimum 3 years’ digital marketing agency experience, prefereably in a client facing role
- Strong IT literacy, including proficiency in Microsoft Word, Excel and PowerPoint
DESIRED (NOT REQUIRED) SKILLS AND EXPERIENCE
- Experience managing and/or servicing international accounts/clients
- Knowledge of a second language
- Experience managing clients engaged in Paid Media, Social Media, GenAI, and other Digital Marketing programs
- Vertical specialization in Life Sciences, Travel, Finance, and/or B2B
- Experience working on new business initiatives and/or agency pitch teams
- Experience managing Enterprise level clients
Proposal Writer
Location: Philadelphia Hybrid (Remote/Office)
Ready to level up your career with a multi-award-winning agency? We were recently named the fastest-growing agency in the U.S. by Adweek and the fastest-growing company in our region by the Philadelphia 100 for 2025
Most recently in January 2026, following the recent acquisition with EAB, we are proud to officially be the largest higher education marketing agency globally, meaning there’s never been a more exciting time to join!
About the Company:
Hybrid is a globally recognised full-service digital Media Company based in Philadelphia with 5 offices worldwide. We create compelling media for Higher Education market leaders such as UC Berkeley, Thomas Jefferson University and Drexel University
Hybrid is looking for a strategic and skilled Proposal Writer to join our growing Client Operations team. In this pivotal role, you’ll lead the end-to-end proposal process—from identifying opportunities and scoping fit, to writing and submitting standout responses to RFPs and RFIs. Your work will directly fuel our mission to expand access to quality education by winning new partnerships in the higher education sector.
Key Responsibilities:
- Opportunity Sourcing: Research and assess RFP/RFI opportunities, aligning them with Hybrid’s growth goals.
- Proposal Development: Write, edit, and tailor persuasive proposals that clearly align with client needs and evaluation criteria.
- Project Management: Oversee the full proposal lifecycle—timelines, tasks, submissions, and quality control.
- Strategic Input: Improve proposal processes, capture reusable content, and contribute to pitch materials.
About You:
- 3–5+ years' experience in proposal writing, bid management, or strategic writing (agency, education, nonprofit, or public sector)
- Excellent writing, editing, and research skills
- Strong organization and project management abilities
- Deep understanding of RFP processes—ideally in higher education or advertising
- Comfortable collaborating across departments in a fast-paced setting
- Degree in English, Communications, Marketing, or related field
Benefits:
- Work for a global market leader with a new office in the heart of Philadelphia
- Huge potential for progression in line with our ambitious growth plans
- Internal mobility options and established career paths
- Generous PTO entitlement
- Comprehensive Health, Vision, and Dental insurance
- 401(k) retirement savings plan
Hybrid Media is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where everyone feels valued, supported, and empowered to reach their full potential — regardless of background, identity, or circumstance.
We welcome applications from all qualified individuals and believe that a diverse team brings richer perspectives, stronger creativity, and better outcomes for our people and our clients.
If you’re excited about this role but feel you don’t meet every single requirement, we’d still love to hear from you. Please reach out to our Recruitment Team ( ) to discuss your experience or to enquire about other opportunities across our growing business.
The Director of Consumer Insights at Finch Brands is responsible for supporting insights community clients with both account management and research expertise, with a focus on elevating and leading both the work product and the internal Finch team.
This role is client facing and serves as the primary point of contact for ongoing market research needs throughout the year for up to 3-4 different clients. Research will cover a range of quantitative and qualitative topics and methodologies, and this role must be able to understand, prescribe, plan, and analyze research that drives forward the strategies of Fortune 500 and start-up clients alike across a variety of industries. This individual is ultimately responsible for the quality of all deliverables and satisfaction of clients.
The ideal candidate will have deep knowledge of quantitative and qualitative research methodologies (e.g., MaxDiff, Statistical Testing, etc.). They must be able to demonstrate experience with projects ranging from multi-phase research plans to qualitative explorations, to brand research, and feel comfortable playing the role of consultant and thought partner for clients who may not understand their research needs, or how to interpret and act on the findings. This role requires a balanced skillset of account management, project management, and research excellence.
Main duties:
- Account and project leadership – the “go-to” for all client related needs and questions while ensuring delivery maintains in scope, on time, and of high-quality. Out-of-scope requests may also be managed by this role.
- Client strategist – helping clients think through complex research needs and outputs.
- Research leadership – crafting learning plans and research instruments of varying complexity and carrying research through the process end-to-end. This includes the development of compelling research stories with clear insights and actions, as well as willingness (and ability) to support junior team members throughout the entire project life cycle - from scoping, to drafting, to programming & quality assurance checks, through to statistical analysis and storytelling.
- Team leadership – managing the quality of deliverables and quality of life for team members, providing coaching and learning opportunities when appropriate.
Required Experience and Skills:
- Candidates will have a Bachelors or Masters degree in fields spanning, business, marketing, advertising, sociology, market research, or statistics.
- 7+ years experience in either client or supplier-side research role, with a track record of leading and growing account/client relationships.
- 2+ years experience managing complex, multiphase research projects related to brands, products, or consumer behaviors/attitudes.
- 2+ years managing and coaching others with ability to inspire and develop team members.
- Ability to perform at a high level and multi-task in a very fast-paced environment.
- Proven experience and a natural ability to “connect the dots” and drive toward big picture insights.
- Ability to design, draft, and program questionnaires, mod guides, and other research activities - both qual and quant.
- Proficient in financials and operations management.
- Desire to bring structure to team and account.
- Flexible and solutions-oriented.
- High proficiency in MS Word, PowerPoint, and MS Excel are an absolute must - including data manipulation, formulas, lookups, formatting, and chart creation.
- History of working in the trenches in data analysis and reporting.
- Knowledge of statistical analysis programs (Such as MarketSight, Q, R, SPSS, etc.) required.
- Be able to push storytelling to include the what, so what, and now what of research.
- Have high standards and abilities regarding data visualization and storytelling technique.
- Ability to push research and business objectives forward through a mix of standard and innovative quant and qual methodologies.
- Project management - ability to juggle multiple priorities and wear many ‘hats’, balancing the demands of project work with the needs of clients & internal team members
- Manage client priorities and expectations as well as resource allocation/workload within teams.
- Strong focus on QA and superb attention to detail.
Candidate Attributes:
- Self-starter mentality (Be a driver, not a passenger) with a strong bias for action
- A growth-oriented mindset and willingness to move beyond their current comfort zone to develop new skills
- A remarkable work ethic and superior attention to detail
- An ability to learn new things quickly
- Collaborates effectively and has coworkers’ backs
- A natural curiosity regarding brands and business with a focus on delivering results
Associate Creative Director
Location: Philadelphia, USA (Hybrid)
Ready to level up your career with a multi-award-winning agency? We were recently named the fastest-growing agency in the U.S. by Adweek and the fastest-growing company in our region by the Philadelphia 100 for 2025
Most recently in January 2026, following the recent acquisition with EAB, we are proud to officially be the largest higher education marketing agency globally, meaning there’s never been a more exciting time to join!
About Hybrid:
Hybrid is a high-growth media company with 6 offices worldwide. Through our people, processes and global presence, we create more compelling media for brands in education.
- Large clients in exciting markets
- Chance to shape the role to your career aspirations
- Forward thinking and high-quality creative output.
The opportunity:
With continued growth in 2026, Hybrid is expanding the account management function to continue our outstanding levels of client service. We have a unique opportunity for a Assosciate Creative Director. Working closely with our Executive Creative Director, you will be developing business, delivering excellent creative and growing the creative team in our Philadelphia office.
This is a client-facing role where winning new business is a major aspect of this as we step into the US market, you’ll be pitching alongside the team and representing a creative team that has an excellent track record of delivering outstanding creative.
This a chance to lead and grow the US Creative function of Hybrid and play a pivotal role in our growth and success through capitalising on the US creative market.
The day-to-day
- Win and deliver US-based creative work for colleges and tech companies
- Work closely with our Executive Creative Director to develop the US creative offering
- Collaborate with the UK creative team to deliver before building out the creative team in Philadelphia
- Implement outstanding levels of creativity and build a team culture in Philadelphia
About you
- You will excel at taking on a creative challenge, collaborating with others and connecting with clients.
- Strategic thinker & creative problem solver
- Excellent designer with core graphic design skills
- Great presentation skills
- Experienced in working across brands and campaigns
- A collaborative leader
- 6+ years working in a Creative Industry
- In-depth knowledge of Branding, Creative problem solving, Design and typography, Experience working with motion preferred
Benefits
- Work for a global market leader with a new office in the heart of Philadelphia
- Huge potential for progression in line with our ambitious growth plans
- Internal mobility options and established career paths
- Generous PTO entitlement
- Comprehensive Health, Vision, and Dental insurance
- 401(k) retirement savings plan
Hybrid Media is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where everyone feels valued, supported, and empowered to reach their full potential — regardless of background, identity, or circumstance.
We welcome applications from all qualified individuals and believe that a diverse team brings richer perspectives, stronger creativity, and better outcomes for our people and our clients.
If you’re excited about this role but feel you don’t meet every single requirement, we’d still love to hear from you. Please reach out to our Recruitment Team ( ) to discuss your experience or to enquire about other opportunities across our growing business.
RFP/Bid Writer
Location: Philadelphia Hybrid (Remote/Office)
Ready to level up your career with a multi-award-winning agency? We were recently named the fastest-growing agency in the U.S. by Adweek and the fastest-growing company in our region by the Philadelphia 100 for 2025
Most recently in January 2026, following the recent acquisition with EAB, we are proud to officially be the largest higher education marketing agency globally, meaning there’s never been a more exciting time to join!
About the Company:
Hybrid is a globally recognised full-service digital Media Company based in Philadelphia with 5 offices worldwide. We create compelling media for Higher Education market leaders such as UC Berkeley, Thomas Jefferson University and Drexel University
Hybrid is looking for a strategic and skilled RFP Writer to join our growing Client Operations team. In this pivotal role, you’ll lead the end-to-end proposal process—from identifying opportunities and scoping fit, to writing and submitting standout responses to RFPs and RFIs. Your work will directly fuel our mission to expand access to quality education by winning new partnerships in the higher education sector.
Key Responsibilities:
- Opportunity Sourcing: Research and assess RFP/RFI opportunities, aligning them with Hybrid’s growth goals.
- Proposal Development: Write, edit, and tailor persuasive proposals that clearly align with client needs and evaluation criteria.
- Project Management: Oversee the full proposal lifecycle—timelines, tasks, submissions, and quality control.
- Strategic Input: Improve proposal processes, capture reusable content, and contribute to pitch materials.
About You:
- 3–5+ years' experience in proposal writing, bid management, or strategic writing (agency, education, nonprofit, or public sector)
- Excellent writing, editing, and research skills
- Strong organization and project management abilities
- Deep understanding of RFP processes—ideally in higher education or advertising
- Comfortable collaborating across departments in a fast-paced setting
- Degree in English, Communications, Marketing, or related field
Benefits:
- Work for a global market leader with a new office in the heart of Philadelphia
- Huge potential for progression in line with our ambitious growth plans
- Internal mobility options and established career paths
- Generous PTO entitlement
- Comprehensive Health, Vision, and Dental insurance
- 401(k) retirement savings plan
Hybrid Media is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where everyone feels valued, supported, and empowered to reach their full potential — regardless of background, identity, or circumstance.
We welcome applications from all qualified individuals and believe that a diverse team brings richer perspectives, stronger creativity, and better outcomes for our people and our clients.
If you’re excited about this role but feel you don’t meet every single requirement, we’d still love to hear from you. Please reach out to our Recruitment Team ( ) to discuss your experience or to enquire about other opportunities across our growing business.
As part of the Client Services Department, the Digital Account Manager plays a key role in client acquisition, retention and account growth through excellence in client service. They build strong client relationships by ensuring excellence in delivery, clear communication and sound strategic guidance.
They have an understanding of all or some areas of digital marketing and are pivotal to the successful planning and execution of international digital marketing campaigns for our clients. The Digital Account Manager is strategic, data-driven and client-focused. They find it easy to explain digital marketing concepts to clients and colleagues. They possess good cross-cultural communication, organization and time management skills to manage global client stakeholders and production teams, while always focusing on quality, profitability, performance and growth. They are expected to employ and grow their account management and strategy skills while being hands in delivering digital marketing projects.
This position reports to the Regional Director of Digital Marketing and is responsible for business development support, key digital account management and growth, including ownership of client/account strategy and KPI reporting.
DESCRIPTION
- Work alongside the client services team to manage clients withing the Digital Marketing space across services including but not limited to: SEO, Paid Media, social media, Content Creation, Content Marketing and more as relevant to the role.
- Manage a book of business corresponding to experience level, responsible for client retention and growth targets for the assigned respective book of business, with support and oversight from Manager(s).
- Create of client facing documents including but not limited to proposals, Quarterly Business Reviews, and deliverables as required for client(s) and account(s) success.
- Brief and oversee execution of multiregional strategies by our global digital production teams, acting as liaison with client stakeholders and agency partners.
- Perform quality assurance of deliverables to ensure adherence to strategy and brief and guarantee optimal content/campaign performance.
- Proactively identify and track opportunities to grow assigned accounts, upselling additional digital marketing services to existing clients with support of manager(s).
- Manage budgets and account health aligned to company metrics in collaboration with Production teams.
- Keep up to date on digital marketing trends, technologies and market leaders, and share this knowledge with colleagues and clients.
REQUIRED SKILLS
- Superior written and spoken communication skills in English
- Independent, self-motivated, results-oriented and dynamic with careful attention to detail
- Exceptional problem solving and critical thinking skills
- Ability to work effectively under pressure to meet tight deadlines and challenging goals
- Basic accounting, financial tracking of client budgets
- Demonstrate an ability to: multitask in a fast-paced environment, work well with people from a variety of different backgrounds and cultures, build relationships with clients and co-workers, work independently and as part of a team and take active measures to solve problems and commit to a high level of service
- Willingness to travel to offsite client or sales meetings as appropriate
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Comfortable in client calls, meetings and presentations as an active contributor and/or leader of calls/meetings
- Familiarity with digital marketing practices, and continued evolutions in in Search Marketing, Content Marketing, Social Media Marketing and other digital marketing areas as relevant
- Experience managing a book of business with financial targets, and budgeting marketing/media plans
- Experience writing and explaining project briefs to multi-dimensional teams across digital marketing channels
REQUIRED EXPERIENCE AND QUALIFICATIONS
- Minimum Bachelor’s degree or its equivalent in marketing, communications, journalism or other related
- Minimum 4 years of experience in digital marketing, with experience managing clients engaged in SEO programs
- Minimum 3 years’ digital marketing agency experience, prefereably in a client facing role
- Strong IT literacy, including proficiency in Microsoft Word, Excel and PowerPoint
DESIRED (NOT REQUIRED) SKILLS AND EXPERIENCE
- Experience managing and/or servicing international accounts/clients
- Knowledge of a second language
- Experience managing clients engaged in Paid Media, Social Media, GenAI, and other Digital Marketing programs
- Vertical specialization in Life Sciences, Travel, Finance, and/or B2B
- Experience working on new business initiatives and/or agency pitch teams
- Experience managing Enterprise level clients
