Jobs in Paramount

Director of Customer Service & Call Center Operations

The Director of Customer Service & Call Center Operations is a senior leader responsible for building and leading a high-performing, culturally competent contact center serving a predominantly Asian senior Medicare population within a fully delegated, full-risk PCP IPA / MSO environment.

This role oversees patient, provider, and broker service experience while driving operational excellence, team development, and value-based care outcomes.

Key Responsibilities

Patient & Partner Experience Leadership

• Champion a patient-first, culturally aligned service model for Asian elderly patients and caregivers
• Ensure high standards for empathy, clarity, first-call resolution, and timely access to care
• Oversee service delivery for patients, PCP practices, specialists, and broker partners
• Translate feedback and complaints into measurable service improvements

People Leadership & Culture

• Lead, coach, and develop managers and frontline customer service teams
• Foster a respectful, accountable, and service-driven culture
• Oversee onboarding and training focused on Medicare Advantage, cultural sensitivity, and service excellence

Operations & Performance Management

• Oversee daily contact center operations (phone, digital, portal)
• Manage KPIs including CSAT, NPS, FCR, ASA, abandonment rate, and quality scores
• Optimize staffing, workforce planning, and seasonal readiness (AEP/OEP)
• Use data and dashboards to drive continuous improvement

Value-Based Care & Clinical Partnership

• Align contact center workflows with care gap closure, AWVs, preventive screenings, and post-discharge outreach
• Partner with Clinical, Quality, and Care Management teams to improve outcomes and member retention

Compliance & Systems

• Ensure compliance with HIPAA, CMS, and Medicare Advantage regulations
• Partner with IT to optimize telephony, CRM, and contact center technologies

Qualifications

Required:

• Bachelor’s degree in Healthcare Administration, Business, or related field preferred
• 7+ years of healthcare customer service or call center leadership experience
• Experience in Medicare Advantage, managed care, IPA/MSO, ACO, or value-based care environments
• Proven success leading large frontline service teams
• Bilingual in English and at least one Asian language (e.g., Korean, Chinese, Vietnamese, or Tagalog) – Required
• Strong understanding of culturally competent service for senior populations

Preferred:

• Experience serving Asian or immigrant senior populations
• Familiarity with EMR, CRM, and workforce management systems
• Lean, Six Sigma, or Service Excellence training

Success Measures

• Improved patient, provider, and broker satisfaction
• Reduced escalations and complaints
• Improved access metrics and first-contact resolution
• Strong employee engagement and retention

AMM BENEFITS

When you join AMM, you’re not just getting a job—you’re getting a benefits package that puts YOU first:

• Health Coverage You Can Count On: Full employer-paid HMO and the option for a flexible PPO plan.
• Wellness Made Affordable: Discounted vision and dental premiums to help keep you healthy from head to toe.
• Smart Spending: FSAs to manage healthcare and dependent care costs, plus a 401(k) to secure your future.
• Work-Life Balance: Generous PTO, 40 hours of sick pay, and 13 paid holidays to enjoy life outside of work.
• Career Development: Tuition reimbursement to support your education and growth.
• Team Fun: Paid company outings and lunches because we work hard, but we also know how to have fun!

DMF Lighting is a fast-growing leader in the lighting industry, always hard at work engineering what comes next. We have an exciting opportunity for a Lighting Design Project Coordinator.

• Pay range is $55,000 to $80,000 annually (based on skills/knowledge/experience)
• Location: onsite in Carson, CA

The Project Coordinator will collaborate closely with our design team, dealers, and representatives to intake new projects, conduct scope calls to establish project parameters, and work alongside account managers to facilitate invoices. They must possess the capability to read and understand construction sets to evaluate if all essential information for initiating the project has been received. Additionally, they will monitor project status, maintain project log and coordinate with multiple disciplines to acquire the necessary documentation.

Primary Job Responsibilities:

· Initial project intake and processing

· Effectively review documentation and assess missing information needed for design services

· Communicate with clients, designers and sales teams on additional information needed to complete projects in a timely manner

· Communicate with clients on project deadlines and give updates on progress

· Update and maintain team calendar and project coordination board

· Would conduct initial calls to clarify project scope, services required, product needs and client specific direction.

· Produce clear documentation that summarizes initial call information to communicate to design team for successful deliverables that satisfies clients requirements

· Collaborate with account managers to provide quotations

· Display a commitment to quality by following required procedures and practices; take all appropriate measures to ensure quality

· Work with assigned outside sales managers to track the status of projects in the pipeline and to maintain customer satisfaction with project deliverables and processes.

· Identify and assess customers’ needs to achieve satisfaction

· Self-motivated individual with ability to complete tasks in a timely manner

Primary Job Requirements:

· 3-5 years of project management or experience in related fields such as interior design, architecture, or lighting design.

· Demonstrated knowledge of design sets (plans, elevations, sections etc.)

· Successful history of written and verbal customer communication skills

· Demonstrated proficiency in administrative and documentation procedures

· Proficient with Microsoft Office Suite of products (Outlook, Word, Excel, PowerPoint)

· Proficient with AutoCAD not required but would be a plus

· Must have the ability to manage multiple and shifting priorities in a fast-paced and constantly changing environment

· Must have a high degree of initiative and the ability to manage multiple tasks, work under pressure, and meet deadlines as required

Educational Requirements: High School Diploma. Bachelor’s degree in interior design, Architecture or Architectural Engineering

Program Proficiencies: Microsoft suite, Bluebeam Revu, AutoCAD (a plus), Outlook

Company Description

DMF Lighting designs and builds industry-leading LED downlighting that sets the standard for flexibility, performance, and quality. Founded over 30 years ago, DMF has grown into a leader in the lighting industry, driven by a passion for innovation and customer service.

Our in-house engineers constantly push the boundaries of lighting, delivering products that combine exceptional performance with beautiful design. At DMF, we believe in a collaborative, forward-thinking culture that empowers our team to bring creative ideas to life and make a lasting impact. If you’re looking for a company where creativity and innovation are part of the DNA, DMF is the place for you.

DMF Lighting is proud to be an Equal Opportunity Employer.

Business Development Manager（USA）

Address: City of Industry, CA

Job Overview:

We are seeking a results-driven Sales Representative to drive sales growth, explore new business opportunities, and maintain strong customer relationships. The ideal candidate will have proven experience in inside sales, account management, and business development. This role requires a goal-oriented professional who thrives in a fast-paced, target-driven environment.

Key Responsibilities:

• Present, promote, and sell company products to new and existing customers.
• Develop new client leads through cold calls and outreach activities, build and maintain long-term customer relationships, and achieve sales targets.
• Respond promptly to customer inquiries and complaints; collaborate with internal teams to develop and execute effective sales strategies.
• Monitor market trends, customer feedback, and competitive dynamics; participate in trade shows and external promotional events.
• Perform other duties as assigned by management.

Qualifications & Requirements:

• Bachelor’s degree or higher; fluent in English; must possess valid U.S. work authorization and a valid driver’s license.
• Sales or account management experience in CBD / Vape / FMCG industries preferred.
• Proficiency in MS Office; strong communication, sales, and negotiation skills; goal-oriented with excellent organizational abilities.

Who We Are

At Chemical Guys, we don’t just make car care products — we create a lifestyle. From the garage to the street, we inspire millions of enthusiasts to shine inside and out. Social media is where our brand comes alive, and we’re looking for a Social Media Assistant who’s ready to bring energy, creativity, and personality to every post, story, and livestream. If you love being on camera, thrive on TikTok Live, and have a knack for keeping up with trends, this role is your chance to support a high-energy team while developing your skills in social media marketing.

What You’ll Do

• Support Content Creation
• Assist in filming and editing short-form videos for TikTok, Instagram Reels, and YouTube Shorts.
• Contribute ideas during brainstorming sessions and help bring creative concepts to life.
• Work with videographers and editors on YouTube tutorials, demos, and series.
• Help Host & Moderate Live Content
• Participate in TikTok Live sessions, supporting product showcases and engaging with audiences in real time.
• Build confidence as an on-camera personality for live streams, tutorials, and demos.
• Community Engagement
• Respond to non-customer-service comments and DMs, keeping our community engaged and connected.
• Support the team in maintaining a fun, approachable brand voice across platforms.
• Trend Research & Execution
• Track trending sounds, challenges, memes, and cultural moments on TikTok, Instagram, and YouTube.
• Share insights with the team and help adapt content to stay current and relatable.
• Publishing & Analytics Support
• Assist with scheduling and publishing posts according to the content calendar.
• Help track performance metrics and provide input on how content can improve.

Why You’ll Love Working Here

At Chemical Guys, every day is different — one day you’re helping film a TikTok trend, the next you’re supporting a live stream with thousands of viewers. We’re a hands-on, collaborative team that values energy, creativity, and rolling up our sleeves to get things done. This is the perfect role for someone looking to grow their career in social media while contributing to a global lifestyle brand.

Compensation & Benefits

• $20 – $25/hour (non-exempt)
• Paid Time Off: 9 holidays, 1 employee “SHINE” day, and 5 sick days
• Health insurance: Medical, Dental, Vision, Life, Short/Long Disability, & FSA
• 401(k) with company match
• Employee Appreciation Events
• Employee Discount on Chemical Guys products, accessories, and merch

Ready to grow your skills, bring your personality to TikTok Live and YouTube, and help create content that shines? Apply today and join the Chemical Guys team!

To apply, please submit your resume along with links to social media content you’ve created. You may also include a short (1–2 minute) video introducing yourself or showcasing your on-camera presence — this is optional but encouraged.

Job Type: Full-time

Qualifications

• 1–2+ years of social media experience (TikTok and Instagram required; YouTube a plus).
• Comfortable contributing to and appearing in on-camera content (TikTok Live, tutorials, or demos).
• Skilled in basic filming and editing (iPhone proficiency required; CapCut or Adobe Premiere a plus).
• Creative, curious, and eager to keep up with trends.
• Organized, reliable, and able to support a fast-moving team.
• Interest in car culture and lifestyle (a plus but not required if you’re ready to learn).

Salary Description

$20 – $25/hour

At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

Joining us as an Associate Team Leader, you'll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. You'll begin working a flexible part-time schedule in late fall as you ramp up for the busy tax season and transition to a full-time schedule from January through April.

It would be even better if you also had:

• Experience supervising or managing people
• History of delivering outstanding customer experiences

What you'll bring to the team:

• Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
• Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
• Serve as point of contact for onsite escalated client service concerns
• Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
• Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
• Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
• Lead daily huddles and communicate essential information to office associates

Your expertise:

• Prior experience working in customer service or similar role
• Strong organizational skills and ability to plan and manage day-to-day office operations
• Customer-centric mindset and strong communication skills
• Computer proficient with the ability to use MS Office
• Demonstrated ability to work independently with minimal supervision
• Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
• High school diploma / equivalent or higher

Why work for us:

At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.

• Employee Assistance Program with Health Advocate.
• Wellbeing program, BetterYou, to help you build healthy habits.
• Neurodiversity and caregiver support available to you and your family.
• Various discounts on everyday items and services.
• Benefits with additional eligibility requirements: Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.

The community you will join:

At H&R Block we remain committed to building a Connected Culture one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

If you're looking to make an impact, H&R Block is the place for you.

Pay Range Information:

The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.

Pay Range: $11.00 - $29.00/Hr.

Sponsored Job #5701

Grocery Night Crew Clerk is responsible for maintaining shelves filled with stock and keeping shelves neat. Focus on delivering great customer service to secure store's financial success.

Range: $17.00 to $21.00

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Requisition Number: GROCE003422

Cerritos, California, SALMEX PIZZA, INC.

JOB DUTIES: Operate all equipment, stock ingredients from delivery area storage, work area, walk-in cooler. Prepare product. Receive and process telephone orders. Take inventory and complete associated paperwork. Clean equipment and facility approximately daily. TRAINING: Orientation and training provided on the job. COMMUNICATION SKILLS: Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. ESSENTIAL FUNCTIONS/SKILLS: Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). Must be able to make correct monetary change. Verbal, writing, and telephone skills to take and process orders. Motor coordination between wywe and hands/fingers to rapidly and accurately make presice movements with speed. Ability to enter orders using a computer keyboard or touch screen. WORK CONDITIONS: Exposure to: Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. Sudden changes in temperature in work area and while outside. Fumes from food odors. Exposure to commercial dust. Cramped quarters including walk-in cooler. Hot surfaces/tools from oven up to 500 or higher. Sharp edges and moving mechanical parts. SENSING: Talking and hearing on telephone. Near and mid-range vision for most in-store tasks. Depth perception. Ability to differentiate between hot and cold surfaces. TEMPERAMENTS: The ability to direct activities, perform repetetives tasks, work alone and with others, work under stress, meet estrct quality control standards, deal with people, analyze and compile data, make judgments and decisions. PHYSICAL DEMANDS STANDING: Most task are performed from a standing position. Walking surfaces include ceramic tile \"Bricks\" with linoleum in some food process areas. Height of work surfaces is generally between 36\" and 48\". WALKING: Walking is generally in short distances for short durations. SITTING: Paperwork is normally completed in an office at a desk or table. LIFTING: Bulk Products deliveries are made two times a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 60 pounds with dimensions up to 3' X 1.5'. Cases are ussualy lifted from the floor and stacked on to shelves up to 72\" high. CARRYING: Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. Trays of the pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray. PUSHING: Pushing is performed to move trays which are placed in dollies. A stack of trays on a dolly is approximately 24\" - 30\" and requires a 7.5 pounds to push. Trays may also be pulled. CLIMBING: Team Members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance. STOOPING/BENDING: Forward bending at the waist is necessary at the pizza assembly station. Toe room is present, but workers are unable to flex their kneeswhile standing at the station. Duration of this position is approximately 30-45 seconds at one time, repeated continuoslsy during the day. Forward bending is also present at the front counter and when stacking ingredients. CROUCHING /SQUATTING: Performed occasionally to stock shelves and to clean low areas. REACHING: Reaching is performed continuosly; up, down and forward. Workers reach above 72\" occasionaly to turn on'off oven controls, change prices on sign, and lift and lower objects to and from shelves. Workers reaching down to perform such tasks as scooping cornmeal from plastic barrel, or washing dishes. Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones. HAND TASKS: Eye-hand coordination is essential. Use of hands is continuous during the day. Frequently activities requiere use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrist. Workers must manipulate a pizza peel when removing pizza from the oven, and when using rolling cutter. Frequent and/or forceful pinching is required in the assembly of cardborad pizza boxes. Team members must be able to grasp cans, the phone, the pizza cutter and the pizza peel, and pizza boxes. MACHINES, TOOLS, EQUIPMENT, WORK AIDS: Team members may be required to utilize pencil/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel. JOB DUTIES: Deliver product by car and thhen to door of customer. Deliver flyers and doorhangers or any marketing materials. REQUIERES: Valid Driver License with safe driving recor meeting company standards. Access to insured vehicle which can be used for delivery. ESSENTIAL SKILLS: Navigational skills to read a map, locate addresses within designated delivery area. Must navigate adverse terrain including multy-story buildings, private homes, and other delivery sites while carrying product. PHYSICAL DEMANDS: CARRYING: During delivery, carry pizzas, sides and beverages while performing \"walking\" and \"climbing\" duties. DRIVING: Deliver company products within a designated delivery area. A team member may make several deliveries per shift. WWALKING: Delivery personnel must travel the store and delivery vehicle and from delivery vehicle to customer's location and back. CLIMBING: During delivery of product, navigation of five or more flights of stairs may be required. WORK CONDITIONS: EXPOSURE TO: Varying and sometimes adverse weather conditions when delivering product, driving and couponing. SENSING: Far vision and night vision for driving.

This job posting is for a position in a store owned and operated by an independent franchisee, not Domino's Pizza LLC, Domino's Pizza Franchising LLC, or Domino's Pizza, Inc. (\"Domino's Corporate\"). This means, among other things, that the independent franchisee is alone responsible for and will independently make all decisions concerning employment matters for the store, including those relating to hiring, firing, discipline, supervision, compensation and benefits, staffing, and scheduling. Domino's will not receive a copy of any application you submit for this job posting and will not have any control over whether you receive an interview and/or are ultimately hired. Further, Domino's does not control and is not responsible for the employment policies and practices of independent franchisees. If you are hired for this job posting, the independent franchisee will be your only employer, and you will not be an employee of Domino's.

Nourish is on a mission to improve people's health by making it easy to eat well.

Nutrition-related chronic disease is the largest and most overlooked crisis in the world.

Food can be medicine: working with a Registered Dietitian is one of the most effective interventions available, but

Los Alamos, NM, USA

Part Time

Trash Collector

Ally Waste Services is currently hiring for a part-time Trash Collector to join our team! This trash valet position works part-time starting at 8 pm and earns a competitive wage of $30 per night (not hourly) depending on location. We are industry leaders and believe that hard work can also be fun.

In addition to industry-leading pay and our inspiring culture, we offer our Trash Collector the following benefits and perks:

• Immediate openings
• No experience required
• Part-time schedule
• Night shifts
• All major holidays off

So, now that you've learned the who, what, where, and why, you may be wondering HOW? It's easy! Just fill out our initial mobile-friendly online application. We hope to meet you soon!

OUR IDEAL TRASH COLLECTOR

• Respectful - respects those in the community, property, and our business
• Thorough - doesn't cut corners
• Self-motivated - able to work independently
• Pride in your work - desire to ensure customer satisfaction

If these ideal apartment trash valet traits describe you, please continue reading!

ABOUT ALLY WASTE SERVICES

We are a premium valet trash and recycling provider servicing properties throughout the United States. Our service promotes cleaner communities and happier residents. We are an established and stable company that is continually growing nationwide.

We hire professional and highly-trained valets. Our team represents a winning combination of knowledgeable individuals, passionate workers, and those committed to our clients. We believe that your employment with us will be both rewarding and inspiring. Your personal growth is very important to us, and we offer a lot of potential for career growth and advancement!

REQUIREMENTS

As a trash valet, you are one of our main workers and without you, we could not meet our client's needs. You work at an apartment complex, collecting trash bags from apartment doorsteps and taking them to the dumpster. Don't worry about the mess, bags are already tied and we provide personal protective equipment (PPE). You take and email pictures for daily reports. You enjoy the physical activity of walking up and down stairs each day. Your hard work and self-motivation can lead to future management opportunities!

• Have a smartphone
• Ability to be on your feet for at least 2 hours
• Ability to carry up to 30 lbs
• Open bed pickup truck

Can you represent our company in a professional manner? Are you service-oriented? Are you proud of your hard work and effort? If yes, give us the chance to review your information.

ARE YOU READY?

If you are excited about this part-time trash valet opportunity, don't delay. Apply today!

We have the happiest teams on the road. They all get the pay they deserve, the support they need, and the home time they want. Inland teams also enjoy 100% no-touch freight, consistent miles, and much more. Talk to a recruiter today and see for yourself why were the best of the best.

• Earn $1,500 - $1,750 per week, per driver
• Earn $78,000 - $91,000 per year, per driver
• Top Drivers earn up to $100,000 annually
• Reliable home time
• 2 round-trips per week - total of 6,068 miles
• 100% no-touch freight
• Drop and hook available
• Regional routes available

• Consistent miles and home time
• Full benefits: health, dental, and vision
• Health Spending Account (HSA) option
• Company-paid life insurance
• Paid weekly
• Paid orientation
• Paid vacation
• Some lanes require Hazmat, Doubles, and Triples endorsements

• Must have a valid Class A CDL
• Must be 21 years or older
• Must have 1 year of verifiable OTR driving experience in the last 3 years

At Inland Xpress, we are a family-owned company that prides ourselves on putting our drivers first and giving them unparalleled support. We work 24/7 to make sure our employees have the dispatch, maintenance, and compliance support they need, when they need it. Our in-house shop is focused on preventative maintenance and making any repairs in a timely manner to keep you rolling. We are committed to providing first-class service to all those we encounter. Our mission is to bring consistency and value to every load, every time so you can say with pride that you work for the best.