Jobs in Norfolk Massachusetts

Who We Are

Point32Health is a leading not-for-profit health and well-being organization dedicated to delivering high-quality, affordable healthcare. Serving nearly 2 million members, Point32Health builds on the legacy of Harvard Pilgrim Health Care and Tufts Health Plan to provide access to care and empower healthier lives for everyone. Our culture revolves around being a community of care and having shared values that guide our behaviors and decisions. We've had a long-standing commitment to inclusion and equal healthcare access and outcomes, regardless of background; it's at the core of who we are. We value the rich mix of backgrounds, perspectives, and experiences of all of our colleagues, which helps us to provide service with empathy and better understand and meet the needs of the communities where we serve, live, and work.

We enjoy the important work we do every day in service to our members, partners, colleagues and communities. Learn more about who we are at Point32Health.

Job Summary

Job Description

• Manage daily operations including, but not limited to, the assignment and distribution of work among assigned Behavioral Health Utilization Management team(s). Ensure all workflow processes are completed within the required timeframes and telephone coverage requirements are met. Ensure adherence to all department and regulatory standards.
• Serve as member of Behavioral Health leadership team. Provide back-up for peers, including supervisory coverage. Partner with peers to ensure effective cross-functional, end to end approach to meet the needs of members, providers, and internal and external stakeholders.
• Support and help drive efforts to integrate Behavioral Health into the broader Tufts Health landscape by providing a cohesive behavioral health presence and subject matter expertise to Public Plans and Enterprise activities including case management, medical management, and provider/network management.
• Under the direction of the Director of Behavioral Health, develop, implement and manage initiatives and projects to achieve Tufts Health Public Plans goals. Collaborate with internal departments in support of clinical activities and operations.
• Manager of Children's Behavioral Health Initiative (CBHI) team completes extensive network management activities in coordination with MassHealth and other MCOs/ACOs.
• Develop and prepare reports to meet internal, regulatory, contractual and accreditation requirements. Work closely with other departments in the development of report specifications and obtain data for and/or complete reports as needed to meet contract and regulatory requirements and track ongoing data.
• Hire, train, and manage staff. Supervise/coach staff to assist them in attaining optimal knowledge and job efficiency. Define metrics and goals for assigned team(s) and manage expectations. Utilize data to monitor and evaluate individual, team and program performance. Provide timely feedback to all staff regarding their performance via regular team and one-on-one meetings. Conduct formal performance appraisals. Take appropriate disciplinary action in a timely manner when needed. Ensure staff is provided with all necessary tools, resources and training to promote growth and performance within the department and/or organization.
• Monitor utilization management and ensure servicing goals are met or exceeded by tracking department metrics. Apply data, utilize evidence-based treatment practices and identify opportunities for improvement of quality of care and medical expense savings to design, implement and enhance utilization management and clinical care coordination processes. Track and monitor the impact of utilization management and care coordination on quality and medical expense measures.
• Complete monthly clinician case review audits and review semi-annual IRR results to monitor UM decision making and adherence to policies and procedures. Identify trends, develop and implement action plans for improvement progress
• Provide monthly Care Management report on team(s) performance, metrics, and goal achievement to the Director of Behavioral Health.
• Review and develop department policies, procedures, workflows and job aids as needed, consistent with departmental and company strategic objectives and mission. Develop, maintain, update orientation materials in collaboration with clinical trainer.
• Work collaboratively on and manage components of quality improvement initiatives and medical expense reduction activities and ensure alignment with broader company strategy. This includes activities that support NCQA accreditation and identify and promote best practices within clinical programs.
• Provide information and support to internal stakeholders. Work collaboratively with other managed care entities, MassHealth, the Executive Office of Health & Human Services, as well as provider and other stakeholder groups.
• Other duties and projects as assigned.
  

Salary Range

Compensation & Total Rewards Overview

The annual base salary range provided for this position represents a range of salaries for this role and similar roles across the organization. The actual salary for this position will be determined by several factors, including the scope and complexity of the role; the skills, education, training, credentials, and experience of the candidate; as well as internal equity. As part of our comprehensive total rewards program, colleagues are also eligible for variable pay. Eligibility for any bonus, commission, benefits, or any other form of compensation and benefits remains in the Company's sole discretion and may be modified at the Company's sole discretion, consistent with the law.

Point32Health offers their Colleagues a competitive and comprehensive total rewards package which currently includes:

• Medical, dental and vision coverage

• Retirement plans

• Paid time off

• Employer-paid life and disability insurance with additional buy-up coverage options

• Tuition program

• Well-being benefits

• Full suite of benefits to support career development, individual & family health, and financial health

For more details on our total rewards programs, visit welcome all
All applicants are welcome and will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Scam Alert: Point32Health has recently become aware of job posting scams where unauthorized individuals posing as Point32Health recruiters have placed job advertisements and reached out to potential candidates. These advertisements or individuals may ask the applicant to make a payment. Point32Health would never ask an applicant to make a payment related to a job application or job offer, or to pay for workplace equipment. If you have any concerns about the legitimacy of a job posting or recruiting contact, you may contact

Who We Are

Point32Health is a leading not-for-profit health and well-being organization dedicated to delivering high-quality, affordable healthcare. Serving nearly 2 million members, Point32Health builds on the legacy of Harvard Pilgrim Health Care and Tufts Health Plan to provide access to care and empower healthier lives for everyone. Our culture revolves around being a community of care and having shared values that guide our behaviors and decisions. We've had a long-standing commitment to inclusion and equal healthcare access and outcomes, regardless of background; it's at the core of who we are. We value the rich mix of backgrounds, perspectives, and experiences of all of our colleagues, which helps us to provide service with empathy and better understand and meet the needs of the communities where we serve, live, and work.

We enjoy the important work we do every day in service to our members, partners, colleagues and communities. Learn more about who we are at Point32Health.

Job Summary

Job Description

• Team Management:
  • Oversee daily operations of the service center team.
  • Schedule shifts and manage attendance.
  • Provide training and development for team members.

• Performance Monitoring:
  • Track and analyze key performance indicators (KPIs).
  • Conduct regular performance reviews of team members and provide feedback.
  • Implement strategies to improve team performance.

• Customer Service:
  • Ensure high levels of customer satisfaction.
  • Work to ensure calls and issues are being resolved on first contact
  • Handle escalated customer issues and complaints.
  • Develop and implement customer service policies and procedures.

• Reporting and Analysis:
  • Prepare and present reports on team performance and customer feedback.
  • Analyze data to identify trends and areas for improvement.
  • Use insights to make informed decisions and recommendations.

• Communication:
  • Facilitate effective communication within the team and with other departments.
  • Conduct team meetings and briefings.
  • Ensure team members are informed about updates and changes.

• Quality Assurance:
  • Monitor and evaluate calls for quality assurance purposes.
  • Provide coaching and support to ensure adherence to quality standards.
  • Develop and implement quality improvement initiatives.

• Technology and Tools:
  • Ensure the team is proficient with contacts center software and tools.
  • Troubleshoot technical issues and coordinate with IT support.
  • Stay updated on new technologies and recommend upgrades.

• Compliance:
  • Ensure compliance with company policies and industry regulations.
  • Conduct regular audits and assessments.
  • Address any compliance issues promptly.
  • Ensure all interactions are HIPAA compliant and adhere to state and federal regulations.

• Continuous Improvement:
  • Represent the voice of the customer by contributing to continuous improvement initiatives and providing feedback on member interactions and suggesting process enhancements.

• Other duties or projects as assigned by your manager

Qualifications - what you need to perform the job.

Education, Certification and Licensure

Required: Associate degree or equivalent work experience

Preferred

• Bachelor's degree or equivalent work experience preferred.

Experience (minimum years required):

Required

• 3-5 years of customer service experience.

Preferred

• Previous supervisory experieince.
• Customer service experience in health care, call center or corporate office.
• Knowledge of medical terminology.
• Prior experience training and working in a virtual/remote setting.

Skill Requirements

The following skills help ensure a call center supervisor can effectively manage their team and maintain high standards of customer service.

To excel as a call center supervisor, several key skills are essential:

Leadership: Ability to inspire and motivate the team, providing clear direction and support.

Communication: Strong verbal and written communication skills to effectively interact with team members and customers.

Problem-Solving: Aptitude for identifying issues and implementing effective solutions quickly.

Analytical Skills: Ability to analyze performance data and make informed decisions based on insights.

Customer Service: Deep understanding of customer service principles and practices to ensure high satisfaction levels.

Time Management: Efficiently managing time and prioritizing tasks to meet deadlines and goals.

Technical Proficiency: Familiarity with contact center software and tools, and the ability to troubleshoot technical issues.

Conflict Resolution: Skills to handle escalated customer complaints and resolve conflicts within the team.

Adaptability: Flexibility to adapt to changing situations and new challenges.

Coaching and Mentoring: Ability to train, develop, and provide constructive feedback to team members.

Working Conditions and Additional Requirements (include special requirements, e.g., lifting, travel):

• Must be able to work under normal office conditions and work from home as required.
• Work may require simultaneous use of a telephone/headset and PC/keyboard and sitting for extended durations.
• May be required to work additional hours beyond standard work schedule.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Management retains the discretion to add to or change the duties of the position at any time.

for providing an accurate and thorough interpretation of Point32Health benefits, eligibility, claim processing and enrollment policies to members

Salary Range

Compensation & Total Rewards Overview

The annual base salary range provided for this position represents a range of salaries for this role and similar roles across the organization. The actual salary for this position will be determined by several factors, including the scope and complexity of the role; the skills, education, training, credentials, and experience of the candidate; as well as internal equity. As part of our comprehensive total rewards program, colleagues are also eligible for variable pay. Eligibility for any bonus, commission, benefits, or any other form of compensation and benefits remains in the Company's sole discretion and may be modified at the Company's sole discretion, consistent with the law.

Point32Health offers their Colleagues a competitive and comprehensive total rewards package which currently includes:

• Medical, dental and vision coverage

• Retirement plans

• Paid time off

• Employer-paid life and disability insurance with additional buy-up coverage options

• Tuition program

• Well-being benefits

• Full suite of benefits to support career development, individual & family health, and financial health

For more details on our total rewards programs, visit welcome all
All applicants are welcome and will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Scam Alert: Point32Health has recently become aware of job posting scams where unauthorized individuals posing as Point32Health recruiters have placed job advertisements and reached out to potential candidates. These advertisements or individuals may ask the applicant to make a payment. Point32Health would never ask an applicant to make a payment related to a job application or job offer, or to pay for workplace equipment. If you have any concerns about the legitimacy of a job posting or recruiting contact, you may contact

Who We Are

Point32Health is a leading not-for-profit health and well-being organization dedicated to delivering high-quality, affordable healthcare. Serving nearly 2 million members, Point32Health builds on the legacy of Harvard Pilgrim Health Care and Tufts Health Plan to provide access to care and empower healthier lives for everyone. Our culture revolves around being a community of care and having shared values that guide our behaviors and decisions. We've had a long-standing commitment to inclusion and equal healthcare access and outcomes, regardless of background; it's at the core of who we are. We value the rich mix of backgrounds, perspectives, and experiences of all of our colleagues, which helps us to provide service with empathy and better understand and meet the needs of the communities where we serve, live, and work.

We enjoy the important work we do every day in service to our members, partners, colleagues and communities. Learn more about who we are at Point32Health.

Job Summary

Job Description

Key Responsibilities/Duties

Biweekly payroll processing -

• Support the Payroll Specialist to ensure all steps to successfully transmit and settle the bi-weekly payroll are completed and accurate.

• Certify the post payroll reports and reconciliations between Workday and ADP is complete and any variances are researched and detailed.

Process all changes in payroll system -

• Review Manager Self Service events for completeness, accuracy and verify approvals. Perform final approval of transactions and follow-up processes required to maintain accurate employee master file data.

• Review and approve all colleagues pay data changes in Workday for completeness, accuracy, and reasonableness in accordance with payroll processing deadlines.

• Maintain benefit deduction information for Liberty Mutual, Tuition Reimbursement, Bring Your Own Device, etc.

Online Time & Absence Maintenance -

• Review online time & absence for accuracy, completeness, and consistency with company pay policies and follow up with the departments as needed.

• Support colleagues and managers with timecard and absence corrections as needed.

Enter or review On Demand payments for involuntary terminations, missed wages and as requested.

Aid and support colleagues, managers and HR by monitoring the Payroll Inbox, Teams, and Colleague Resource Center (tickets).

Work with the Benefits team to ensure any leave issues are handled prior to payroll processing.

Work with the Finance team to ensure all month end Payroll responsibilities are completed prior to closing deadline.

Assist manager with year-end process and help ensure we are compliant with federal, state, and local payroll tax regulations.

Stay updated on changes in payroll laws and regulations to ensure accurate payroll processing.

Assist in payroll reconciliations and audits.

Qualifications

Certification and Licensure

• FPC or CPP certification is a plus

Education

• Required (minimum): High School diploma

• Preferred: Bachelor's degree in Finance, Accounting, Business, or a related field

Experience

• Required (minimum): 5 years of payroll or related field

• Preferred: Workday and/or ADP SmartCompliance is a plus

Skill Requirements

• Strong understanding of payroll regulations, tax laws, and compliance.

• Proficiency in Excel (pivot tables, spreadsheets, vlookups)

• Must have strong interpersonal and communication skills with the ability to interact with internal parties across all levels of the organization.

• Ability to build connections and work with different departments to resolve issues.

• Organized, logical, and methodical, with a strong attention to detail.

Working Conditions and Additional Requirements (include special requirements, e.g., lifting, travel):

• Must be able to work under normal office conditions and work from home as required.
• Work may require simultaneous use of a telephone/headset and PC/keyboard and sitting for extended durations.
• May be required to work additional hours beyond standard work schedule.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Management retains the discretion to add to or change the duties of the position at any time.

Salary Range

Compensation & Total Rewards Overview

The annual base salary range provided for this position represents a range of salaries for this role and similar roles across the organization. The actual salary for this position will be determined by several factors, including the scope and complexity of the role; the skills, education, training, credentials, and experience of the candidate; as well as internal equity. As part of our comprehensive total rewards program, colleagues are also eligible for variable pay. Eligibility for any bonus, commission, benefits, or any other form of compensation and benefits remains in the Company's sole discretion and may be modified at the Company's sole discretion, consistent with the law.

Point32Health offers their Colleagues a competitive and comprehensive total rewards package which currently includes:

• Medical, dental and vision coverage

• Retirement plans

• Paid time off

• Employer-paid life and disability insurance with additional buy-up coverage options

• Tuition program

• Well-being benefits

• Full suite of benefits to support career development, individual & family health, and financial health

For more details on our total rewards programs, visit welcome all
All applicants are welcome and will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Scam Alert: Point32Health has recently become aware of job posting scams where unauthorized individuals posing as Point32Health recruiters have placed job advertisements and reached out to potential candidates. These advertisements or individuals may ask the applicant to make a payment. Point32Health would never ask an applicant to make a payment related to a job application or job offer, or to pay for workplace equipment. If you have any concerns about the legitimacy of a job posting or recruiting contact, you may contact

Who We Are

Point32Health is a leading not-for-profit health and well-being organization dedicated to delivering high-quality, affordable healthcare. Serving nearly 2 million members, Point32Health builds on the legacy of Harvard Pilgrim Health Care and Tufts Health Plan to provide access to care and empower healthier lives for everyone. Our culture revolves around being a community of care and having shared values that guide our behaviors and decisions. We've had a long-standing commitment to inclusion and equal healthcare access and outcomes, regardless of background; it's at the core of who we are. We value the rich mix of backgrounds, perspectives, and experiences of all of our colleagues, which helps us to provide service with empathy and better understand and meet the needs of the communities where we serve, live, and work.

We enjoy the important work we do every day in service to our members, partners, colleagues and communities. Learn more about who we are at Point32Health.

Job Summary

Job Description

Key Responsibilities Include:

• Provide leadership and mentoring to the medical management team, fostering a culture of innovation and continuous improvement.

• Oversee and lead the design, implementation and delivery of key strategies aimed at ensuring consistent, efficient, and impactful UM programs

• Develop comprehensive strategy to position Point32Health as a leader in utilization management and effectiveness, including pre-service, concurrent post-service reviews and transitions of care.

• Lead ROI strategic UM initiatives, including business case development, implementation and monitoring of medical and administrative cost savings strategies to support evidence-based trend management in conjunction with outcome driven KPI's

• Ensure departmental compliance with all regulatory and accreditation agency standards for state and federal requirements. Work in collaboration with IT to develop future capabilities with respect to PA automation and interoperability.

• Identify system needs, and improve internal efficiencies

• Collaborate with compliance to ensure consistent internal auditing for all regulatory processes, lead all corrective actions stemming from an audit.

• Identify key utilization trends that could impact the organization's financial and/or operational performance

• Ensure routine assessment of all metrics measured support internal and external factors that could affect performance

• Provide leadership and mentorship to the medical management team, fostering a culture of innovation and continuous improvement.

• Collaborate with stakeholders throughout the organization to identify opportunities and develop strategic partnerships

• Manage UM departmental budget, identifying ongoing opportunities to drive administrative efficiencies through automation and workflow redesign

• Other projects and duties as assigned.

Background & Experience

Education, Certification and Licensure:

• Advanced degree in related field required. Active clinical licensure preferred but not required

Experience (minimum years required):

• 10-15 years of progressive business and leadership experience in health care and/or managed care.

• 10+ years of leadership experience, supervising high-level professionals required, with demonstrated success in program development and execution

• Experience in leading and transforming the medical management of in-patient, ambulatory and post-acute settings

• Demonstrated success with design and execution of clinical system strategy and automation functionality

Skill Requirements:

• Experience in leading and transforming the medical management of in-patient, ambulatory and post-acute settings

• Ability to plan and act strategically

• Skilled in taking calculated risks

• Excellent quantitative skills and strong analytic background preferred

• Must possess strong leadership skills with proven ability to achieve goals and deliver bottom line results

• Proven ability to coach, motivate, and inspire staff

• Excellent communication, presentation, and negotiation skills, as well as organizational, analytical, and critical thinking skills

• Ability to work cross-functionally, supporting multiple, simultaneous objectives

• Ability to build internal programs including detailed workflows and corresponding key performance indicators and metrics

• Superb customer service focus; ability to foster teamwork as an attitude and a skill; willingness to be a change agent

Leadership Profile

Establishing a Competitive and Compelling Vision: Orchestrates a competitive and compelling mission with an aligned set of values, goals, and a winning strategic path. This vision ensures a forward-looking aspirational framework that guides current and future decisions and choices for an entire enterprise or business unit.

Managing an Effective and Agile Plan Execution: Establishes, manages, and monitors the operational tactical annual plan to effectively accomplish the mission, vision, values, and strategy.

Creating and Cultivating Culture: Formulates, communicates, and lives the culture and tone of the organization through highlighting mission and strategy aligned citizenship behaviors, standards, and norms.

Optimizing Structure and Staffing: Attracts and selects staff and structures units, roles, and responsibilities; deploys aligned staff whose capabilities enable the organization to achieve its goals. Approaches decisions on talent utilization with both a tactical and strategic orientation.

Marshalling and Optimizing Resources: Obtains and distributes all the hard and soft resources aligned to priorities, goals, and strategy; deploys the resources that best enable the organization to do their work today and to prepare for tomorrow.

Monitoring and Appraising Results: Monitors and measures progress against plan; provides real time supportive and corrective feedback and assistance.

Representing and Responding to Stakeholders: Prepares and delivers presentations to and managers productive relationships with critical stakeholders; recognizes and responds to the diverse needs of key inside and outside stakeholders.

Intervening In and Managing Conflict: Monitors and referees the normal and inevitable individual, team, and business unit conflicts; offers assistance and direction that moves to productive resolution. Utilizes productive conflict as a source of creativity, enhanced trust, and effective interpersonal problem solving.

Investing In and Assuring Future Leadership: Actively supports a vigorous talent management and succession process that provides a continuous flow of senior talent well into the future.

Senior-Level Clinical Leadership in Related Industry Experience: Experience in financial roles of increasing scope and responsibility; credibility earned from having served at least 20 years in executive finance positions in publicly traded or not-for-profit health organizations. Significant experience interacting with the board of directors and its audit committee and managing the organization's relationship with banks and outside auditors.

Commitment to Diversity, Equity, Inclusion, Accessibility (DEIA) and Health Equity

Point32Health is committed to making diversity, equity, inclusion, accessibility and health equity part of everything we do-from product design to the workforce driving that innovation. Our Diversity, Equity, Inclusion, Accessibility (DEIA) and Health Equity team's strategy is deeply connected to our core values and will evolve as the changing nature of work shifts. Programming, events, and an inclusion infrastructure play a role in how we spread cultural awareness, train people leaders on engaging with their teams and provide parameters on how to recruit and retain talented and dynamic talent. We welcome all applicants and qualified individuals, who will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Salary Range

Compensation & Total Rewards Overview

The annual base salary range provided for this position represents a range of salaries for this role and similar roles across the organization. The actual salary for this position will be determined by several factors, including the scope and complexity of the role; the skills, education, training, credentials, and experience of the candidate; as well as internal equity. As part of our comprehensive total rewards program, colleagues are also eligible for variable pay. Eligibility for any bonus, commission, benefits, or any other form of compensation and benefits remains in the Company's sole discretion and may be modified at the Company's sole discretion, consistent with the law.

Point32Health offers their Colleagues a competitive and comprehensive total rewards package which currently includes:

• Medical, dental and vision coverage

• Retirement plans

• Paid time off

• Employer-paid life and disability insurance with additional buy-up coverage options

• Tuition program

• Well-being benefits

• Full suite of benefits to support career development, individual & family health, and financial health

For more details on our total rewards programs, visit welcome all
All applicants are welcome and will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Scam Alert: Point32Health has recently become aware of job posting scams where unauthorized individuals posing as Point32Health recruiters have placed job advertisements and reached out to potential candidates. These advertisements or individuals may ask the applicant to make a payment. Point32Health would never ask an applicant to make a payment related to a job application or job offer, or to pay for workplace equipment. If you have any concerns about the legitimacy of a job posting or recruiting contact, you may contact

Who We Are

Point32Health is a leading not-for-profit health and well-being organization dedicated to delivering high-quality, affordable healthcare. Serving nearly 2 million members, Point32Health builds on the legacy of Harvard Pilgrim Health Care and Tufts Health Plan to provide access to care and empower healthier lives for everyone. Our culture revolves around being a community of care and having shared values that guide our behaviors and decisions. We've had a long-standing commitment to inclusion and equal healthcare access and outcomes, regardless of background; it's at the core of who we are. We value the rich mix of backgrounds, perspectives, and experiences of all of our colleagues, which helps us to provide service with empathy and better understand and meet the needs of the communities where we serve, live, and work.

We enjoy the important work we do every day in service to our members, partners, colleagues and communities. Learn more about who we are at Point32Health.

Job Summary

Job Description

• Inbound Call Management- Handle inbound calls from members with professionalism and attentiveness, addressing inquiries related to health insurance benefits, coverage, claims and eligibility.
• Health Care System Navigation- support and advocate for members to ensure that they receive the care/support needed
• Problem Resolution- Provide education and guidance to members about their Point32Health benefits and take ownership of each call to ensure that issues are resolved promptly and accurately. Follow up with members as needed to ensure complete resolution.
• Member Engagement- Assist members in understanding and accessing theit benefits and educate members on how to use self service tools, deliver proactive/anticpatory service
• Documentation and Reporting- Record call details and member interactions in the system accurately, ensuring that all relevant information is documented for future reference and reporting ensuring HIPPA, State and Federal regulations and confidentiality standards are met.
• Team Collaboration- Work collaboratively with other team members and departments to address complex issues and ensure a seamless member experience.
• Member Experience- As a brand ambassador for Point32Health, go above and beyond to ensure member satisfaction, proactively identifying and addressing needs and concerns.
• Continuous Improvement- Represent the voice of the customer by contributing to continuous improvement initiatives and providing feedback on member interactions and suggesting process enhancements.
• Metrics & Goals- Adhere to assigned schedules to ensure appropriate phone queue coverage & meet or exceed department established key performance indicators
• Member Retention & Outbound Campaigns- Execute outbound calls to improve the member experience and assist in member retention
• Compliance and Policy Adherence-Ensure all interactions are HIPAA compliant and adhere to state and federal regulations
• Other duties as assigned.

Qualifications - what you need to perform the job.

Education, Certification and Licensure

Required: Associate degree or equivalent work experience

Preferred: Bachelor's degree or equivalent work experience preferred.

Experience (minimum years required):

Required

• 0-2 years of relevant experience.

Preferred

• Customer service experience in health care, call center or corporate office.
• Knowledge of medical terminology.
• Prior experience training and working in a virtual/remote setting.

Skill Requirements

• Customer Service Expertise- Demonstrated ability to provide exceptional service, including active listening, empathy, and clear communication with members.

• Empathy- Ability to put yourself in someone else's shoes and demonstrate compassion.

• Product Knowledge- Strong understanding of health insurance products, policies, and industry regulations, or the ability to quickly learn and apply new information.

• Problem-Solving/Critical Thinking Skills- Adept at identifying issues, analyzing information, and providing effective solutions in a timely manner.

• Communication Skills- Excellent verbal and written communication skills, with the ability to convey complex information clearly and professionally.

• Attention to Detail- High level of accuracy in handling member information, processing requests, and documenting interactions.

• Multitasking Ability- Capable of managing multiple tasks simultaneously while maintaining focus and efficiency.

• Technical Proficiency- Comfortable using computer systems, CRM software, and other relevant technology to manage member interactions and data.

• Adaptability- Ability to adjust to changing priorities and new processes in a dynamic work environment.

• Team Collaboration- Strong people skills with the ability to work effectively with team members and contribute to a positive work atmosphere.

• Conflict Resolution- Skilled in managing and resolving conflicts and complaints with professionalism and patience.

Working Conditions and Additional Requirements (include special requirements, e.g., lifting, travel):

• Must be able to work under normal office conditions and work from home as required.
• Work may require simultaneous use of a telephone/headset and PC/keyboard and sitting for extended durations.
• May be required to work additional hours beyond standard work schedule.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Management retains the discretion to add to or change the duties of the position at any time.

for providing an accurate and thorough interpretation of Point32Health benefits, eligibility, claim processing and enrollment policies to members

Salary Range

Compensation & Total Rewards Overview

The annual base salary range provided for this position represents a range of salaries for this role and similar roles across the organization. The actual salary for this position will be determined by several factors, including the scope and complexity of the role; the skills, education, training, credentials, and experience of the candidate; as well as internal equity. As part of our comprehensive total rewards program, colleagues are also eligible for variable pay. Eligibility for any bonus, commission, benefits, or any other form of compensation and benefits remains in the Company's sole discretion and may be modified at the Company's sole discretion, consistent with the law.

Point32Health offers their Colleagues a competitive and comprehensive total rewards package which currently includes:

• Medical, dental and vision coverage

• Retirement plans

• Paid time off

• Employer-paid life and disability insurance with additional buy-up coverage options

• Tuition program

• Well-being benefits

• Full suite of benefits to support career development, individual & family health, and financial health

For more details on our total rewards programs, visit welcome all
All applicants are welcome and will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Scam Alert: Point32Health has recently become aware of job posting scams where unauthorized individuals posing as Point32Health recruiters have placed job advertisements and reached out to potential candidates. These advertisements or individuals may ask the applicant to make a payment. Point32Health would never ask an applicant to make a payment related to a job application or job offer, or to pay for workplace equipment. If you have any concerns about the legitimacy of a job posting or recruiting contact, you may contact

Riverside Community Care

Love what you do!

Recovery Support Coordinator - CBHC

Recovery Support Coordinators are an integral member of the CBHC multidisciplinary team, providing case and care management and system navigation supports to individuals with substance use and/or co-occurring mental health disorders. The purpose of these services is to partner with individuals in accessing treatment services, community resources, and recovery-supported peer/social supports (job, education, health, and dental care, etc.). In addition, the RSC will partner with the person and recovery team in identifying and working through system barriers to recovery.

In this vital role, the RSC will:

• 
  
• Plans and provides supportive, safe activities of varying type and functional level in response to identified needs of the individual
  
• Assists the individual in becoming engaged with treatment services, 12-step/peer services, and community supports through supportive outreach meetings
  
• Provides information about, and facilitate access to, community and recovery supports, including supports for families.
  
• Maintains confidentiality of clinical records and privileged consumer information in conformity with state and federal law and regulations.
  
  

Schedule: Full Time, 40 hours

• 
  
• Hybrid position with opportunity for 1 to 2 remote days a week
  
• One weekend shift - 9am to 5pm and One weekday evening shift until 8pm required
  

Pay: $22.27/hourly

• 
  
• $1 increase for CPS
  
• $2 increase for CARC
  

Why You'll Love Riverside
We make a true difference in people’s lives through rewarding work. Most of our jobs come with great benefits – including healthcare, numerous professional development opportunities, and generous time off - all in a respectful and inclusive environment, perhaps why Riverside was named a Boston Globe Top Workplace and a best-in-state employer by Forbes.

Benefits include:

• 
  
• Comprehensive, high-quality health, dental, and vision insurance options
  
• Flexible Spending Accounts – both medical and dependent care
  
• Eleven paid holidays
  
• Separate accruals for vacation (increases with tenure), personal, and sick time
  
• Tax-deferred 403(b) retirement savings plan with employer match
  
• Employee Assistance Plan / Travel Assistance Plan
  
• Employee bonus for referrals resulting in hiring
  
• Discounts to movie theaters, sporting, and entertainment events
  
• Employee YMCA discount: 10% off a YMCA monthly membership and 50% off the joiner’s fee
  

Learn more about our benefits and culture:

Our Benefits

Our Culture

Hear what employees think about working for Riverside!

Required Skills

• 
  
• Excellent communication, interpersonal, and communication skills.
  
• Basic computer/technology fluency (including Microsoft Office; comfortable navigating an electronic healthcare system – EHR.) required.
  
• Valid driver’s license, safe driving record and regular access to a reliable transportation required.
  
• Coordinators must possess sufficient knowledge and understanding about treatment and recovery from substance use This includes but is not limited to: an understanding of addiction services available for Mass Health Members and resources available in the geographic area where they will work.
  

Required Experience

• 
  
• High School Diploma/GED required, Bachelor’s degree preferred
  
• At least 1 year of related professional experience in closely related role
  
• Lived Experience with mental health or substance use challenges strongly preferred
  

Riverside Community Care is dedicated to respect, integrity and engagement of all individuals. We are committed to building an inclusive and culturally competent organization and we value the richness of having a diverse applicant pool. As an employer committed to equal opportunity, all qualified applicants will receive consideration for employment without regard to race, age, color, religion, gender, marital status, sexual orientation, military status, national origin, disability, or any other characteristic as established by law.

Who We Are

Point32Health is a leading not-for-profit health and well-being organization dedicated to delivering high-quality, affordable healthcare. Serving nearly 2 million members, Point32Health builds on the legacy of Harvard Pilgrim Health Care and Tufts Health Plan to provide access to care and empower healthier lives for everyone. Our culture revolves around being a community of care and having shared values that guide our behaviors and decisions. We've had a long-standing commitment to inclusion and equal healthcare access and outcomes, regardless of background; it's at the core of who we are. We value the rich mix of backgrounds, perspectives, and experiences of all of our colleagues, which helps us to provide service with empathy and better understand and meet the needs of the communities where we serve, live, and work.

We enjoy the important work we do every day in service to our members, partners, colleagues and communities. Learn more about who we are at Point32Health.

Job Summary

Job Description

Key Responsibilities/Duties - what you will be doing (top five)

• Proactively manage complex business processes to ensure timely and accurate completion. Prioritize work across the team and multiple business processes, and facilitate issue resolution. Interact regularly with management and leadership teams to understand and meet business goals
• Manage complex initiatives and project work to ensure accurate and timely completion, and communicate project and team statuses, issues, risks, and recommendations to management
• Collaborate closely with business partners, and IT to identify areas of automation and efficiency. Responsible for ongoing day to day vendor relationship management to support finance operations functions
• Support, coach, and train staff to ensure a smooth functioning and high performing department; Mentor, motivate and develop staff to obtain maximum performance; Provide performance feedback and reviews
• Continuously improve department procedures, management processes and technology solutions. Ensure adherence to corporate controls and polices, and regulatory requirements

Detailed Responsibilities:

• Manage finance and business operation functions associated with all broker payments, including monthly commissions, quarterly incentives, and annual bonus.
• Manage finance and business operation functions associated with all Internal Sales compensation payments, including monthly and quarterly commissions.
• Partner with senior sales leadership on the payment configuration of broker compensation programs and partner with sales to influence the most effective remuneration strategies.
• Oversee the day-to-day management and optimization of the compensation system, including all technical aspects and the vendor relationship by coordinating with the Business Analytics and IT teams. Perform business process analysis to make recommendations to key stakeholders across the organization.
  
  

Qualifications - what you need to perform the job

Education, Certification and Licensure

• Bachelor's degree in finance, accounting, operations or related field or equivalent work experience.

Experience (minimum years required):

• Minimum 7 years progressive work experience in Finance, Operations, or related work
• Experience with broker compensation is required, healthcare experience is preferred.
• Experience in hiring, coaching, leading, motivating and managing performance of direct reports.

Skill Requirements

• Highly organized, self-motivated, detail-oriented, and energetic team player
• Requires a high level of initiative and ability to work independently in a high-volume transactional environment with shifting priorities.
• Strong operational problem-solving skills with a clear understanding of impacts on downstream departments
• Must be able to interpret complex business situations and understand the Financial Operations implication, and work with multiple systems.
• Demonstrated ability to build and manage relationships with staff, all levels of management and internal stakeholders.
• Excellent written and verbal communication and presentation skills required.
• Strong critical thinking and solution oriented
• Resilient, collaborative, flexible, innovative
• Technical proficiency in Excel and database applications is required.
• Experience with complex cloud-based payments solutions as a business/technical resource participating on projects, initiatives or production support efforts is required. SAP Callidus/ICM system and Oracle business suite experience is strongly preferred.

Working Conditions and Additional Requirements (include special requirements, e.g., lifting, travel):

• Must be able to work under normal office conditions and work from home as required.
• Work may require simultaneous use of a telephone/headset and PC/keyboard and sitting for extended durations.
• May be required to work additional hours beyond standard work schedule.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Management retains the discretion to add to or change the duties of the position at any time.

Salary Range

Compensation & Total Rewards Overview

The annual base salary range provided for this position represents a range of salaries for this role and similar roles across the organization. The actual salary for this position will be determined by several factors, including the scope and complexity of the role; the skills, education, training, credentials, and experience of the candidate; as well as internal equity. As part of our comprehensive total rewards program, colleagues are also eligible for variable pay. Eligibility for any bonus, commission, benefits, or any other form of compensation and benefits remains in the Company's sole discretion and may be modified at the Company's sole discretion, consistent with the law.

Point32Health offers their Colleagues a competitive and comprehensive total rewards package which currently includes:

• Medical, dental and vision coverage

• Retirement plans

• Paid time off

• Employer-paid life and disability insurance with additional buy-up coverage options

• Tuition program

• Well-being benefits

• Full suite of benefits to support career development, individual & family health, and financial health

For more details on our total rewards programs, visit welcome all
All applicants are welcome and will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Scam Alert: Point32Health has recently become aware of job posting scams where unauthorized individuals posing as Point32Health recruiters have placed job advertisements and reached out to potential candidates. These advertisements or individuals may ask the applicant to make a payment. Point32Health would never ask an applicant to make a payment related to a job application or job offer, or to pay for workplace equipment. If you have any concerns about the legitimacy of a job posting or recruiting contact, you may contact

Riverside Community Care

Love what you do!

CSP - JI Navigator - Connect2Recovery

We are seeking a Community Support Program - Justice Involved (CSP-JI) Navigator for Connect2Recovery in Norwood!

In this vital, navigators provide case management and system navigation supports to Mass Health eligible justice involved individuals struggling with a diagnosis of substance use, mental health, and/or co-occurring mental health and substance use disorders.

The purpose of CSP-JI services is to engage individuals with justice involvement and SUD/MH issues by assisting them in successfully living in the community.

The CSP-JI Navigator will:

• 
  
• support individuals in accessing treatment services, community resources, and recovery-supported peer/social supports
  
• assist the person in identifying and working through system barriers to recovery, including their justice involvement and legal status
  

Schedule: Full-Time, 40 hours

Pay: $23.33/hourly

• 
  
• additional $1/hr for Certified Peer Specialist (CPS)
  
• additional $2/hr for Certified Addictions Recovery Coach (CARC)
  

Why You'll Love Riverside
We make a true difference in people’s lives through rewarding work. Most of our jobs come with great benefits – including healthcare, numerous professional development opportunities, and generous time off - all in a respectful and inclusive environment, perhaps why Forbes named Riverside a best-in-state employer.

Benefits include:

• 
  
• Comprehensive, high-quality health, dental, and vision insurance options
  
• Flexible Spending Accounts – both medical and dependent care
  
• Eleven paid holidays
  
• Separate accruals for vacation (increases with tenure), personal, and sick time
  
• Tax-deferred 403(b) retirement savings plan
  
• Employee Assistance Plan / Travel Assistance Plan
  
• Employee bonus for referrals resulting in hiring
  
• Discounts to movie theaters, sporting, and entertainment events
  
• Employee YMCA discount: 10% off a YMCA monthly membership and 50% off the joiner’s fee
  

Learn more about our benefits and culture:

Our Benefits

Our Culture

Hear what employees think about working for Riverside!

Required Skills

• 
  
• Excellent communication, interpersonal, and communication skills
  
• Basic computer/technology fluency (including Microsoft Office; comfortable navigating an electronic healthcare system – EHR.)
  
• Must be vetted to be able to enter and provide services in correctional institutions
  
• Valid driver’s license, safe driving record and regular access to a reliable vehicle
  

Required Experience

• 
  
• 
  

  Bachelor’s Degree in mental health related discipline strongly preferred; Associate’s Degree or High School Diploma/GED considered with at least 3 years of related professional experience and/or personal experience with behavioral health and/or justice involvement.

  
  
  
• Navigators must possess sufficient knowledge and understanding about treatment and recovery from substance use disorders, mental health disorders and/or criminogenic issues. This includes but is not limited to: an understanding of addiction, mental health and criminogenic services available for Mass Health Members and resources available in the geographic area where they will work.
  
• Certification as a Recovery Coach preferred
  

Riverside Community Care is dedicated to respect, integrity and engagement of all individuals. We are committed to building an inclusive and culturally competent organization and we value the richness of having a diverse applicant pool. As an employer committed to equal opportunity, all qualified applicants will receive consideration for employment without regard to race, age, color, religion, gender, marital status, sexual orientation, military status, national origin, disability, or any other characteristic as established by law.

Riverside Community Care

Love what you do!

Mental Health Counselor - Group Living Environment

At Riverside Community Care, we believe that every person deserves the opportunity to live a fulfilling, self-directed life in the community.

Join our dedicated team and make a lasting difference as a Mental Health Counselor in one of our Group Living Environments (GLE's) — safe, comfortable homes where adults can build confidence, skills, and independence with the right support.

This is your chance to become part of our Adult Community Clinical Services (ACCS) program — a respected, innovative model of care that empowers adults on their path to recovery.

As a Mental Health Counselor, you will bring compassion, creativity, and a strong sense of collaboration to an environment that honors each person’s strengths and potential while you:

• 
  
• Partner with residents to reach personal goals by offering guidance, education, and daily living support.
  
• Help individuals strengthen their physical and emotional wellness while developing essential life skills.
  
• Encourage self-advocacy, connection, and community involvement through meaningful interactions and supportive coaching.
  
• Collaborate with a committed team that values mutual learning, respect, and growth.
  
• Create an environment where people feel safe, heard, and inspired to envision new possibilities for their futures.
  

At Riverside, we know that when people feel supported — both those we serve and those who serve — amazing things happen. Join a team that values your voice, nurtures your growth, and shares your passion for empowering others to live full and independent lives.

Schedule: Full Time, 40 hours with two scheduling choices available!

Schedule Option 1

• 
  
• Tuesday to Saturday, 1pm to 9pm
  

Schedule Option 2

• 
  
• Tuesday to Saturday, 9am to 5pm
  

Pay Rate: $21.37/hour

Why You'll Love Riverside
We make a true difference in people’s lives through rewarding work. Most of our jobs come with great benefits – including healthcare, numerous professional development opportunities, and generous time off - all in a respectful and inclusive environment, perhaps why Riverside was named a Boston Globe Top Workplace and a best-in-state employer by Forbes.

Benefits include:

Learn more about our benefits and culture:

Our Benefits

Our Culture

Hear what employees think about working for Riverside!

Required Skills

Required Experience

Riverside Community Care is dedicated to respect, integrity and engagement of all individuals. We are committed to building an inclusive and culturally competent organization and we value the richness of having a diverse applicant pool. As an employer committed to equal opportunity, all qualified applicants will receive consideration for employment without regard to race, age, color, religion, gender, marital status, sexual orientation, military status, national origin, disability, or any other characteristic as established by law.

At Texas Roadhouse, we are a people-first company that just happens to serve steaks. Legendary Food and Legendary Service is who we are. We're about loving what you're doing today and preparing you for what you'll be doing tomorrow. Are you ready to be a Roadie?

Pay:

Texas Roadhouse is looking for a legendary Service Manager to oversee all Front of House daily operations, manage all Front of House employees, and make sure Legendary Food and Legendary Service is delivered to our guests. If you have a passion for people and providing a legendary guest experience, apply today!

As a Service Manager your responsibilities would include:

• Driving sales, steps of service, and guest satisfaction
• In conjunction with all management, enforcing compliance with all employment policies and overseeing cleanliness of restaurant and safety of guests at all times
• Providing or directing all Front of House training
• Managing performance of Front of House employees, including conducting performance evaluations, coaching, and discipline
• Managing liquor orders and controlling liquor costs
• Enforcing applicable liquor laws and Responsible Alcohol Service guidelines
• Assisting with the development of all key employees, assistant managers, and hourly employees by providing daily feedback on performance during one-on-ones
• Reviewing applications, interviewing, and hiring or recommending the hiring of Front of House employees.
• Directing work for employees including setting hours and weekly schedules and assigning tasks before, during, and after open hours of the restaurant
• Creating a fun, safe environment by following our core values and operational goals, and implementing contests, theme nights, and creating incentives for the staff
• Understanding, managing, and practicing safe food handling procedures

At Texas Roadhouse we have a fun culture with flexible work schedules, discounts in our restaurants, friendly competitions, recognition, formal training, and career growth opportunities.

We offer a comprehensive total rewards package after 30 days of employment to Restaurant Managers that meet our benefit eligibility requirements. The total rewards package includes, but is not limited to, the following:

• A choice of medical plans that are best in class
• Dental and Vision Insurance
• Paid Vacation, Parental, Donor, Bereavement and 100% Paid Maternity Leave
• Adoption Assistance
• Short-Term and Long-Term Disability
• Life, Accident and Critical Illness Insurance
• Identity Theft Protection
• Employee Assistance Program
• Business Travel Insurance
• 401(k) Retirement Plan
• Flexible Spending Accounts
• Tuition Reimbursements up to $5,250 per year
• Monthly Profit-Sharing Program
• Quarterly Restricted Stock Units Program
• Many opportunities to support your community
• Annual holiday bonus

We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply.

Sales Representative

Location:

Franklin, MA, US, 02038

Company Description:

Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products, and support services, meeting their needs anytime, anywhere.

This role will cover Southern Worcester, Bristol, Barnstable, Plymouth, Norfolk, and Rhode Island.

Job Duties

• Sell select products in a geographical territory and/or assigned accounts.
• May work in a team approach and assist other sales positions with territory management and communication.
• Participate in corporate and local campaigns.
• Make sales calls to qualify prospects in person and over the telephone. Generate leads. Involvement in information gathering efforts and/or tracking and follow-up of leads and inquiries.
• Participate in training activities locally, in the field, and occasionally at the New Bremen, Ohio, corporate headquarters.
• Collaborate with various departments within the branch.

Minimum Qualifications

• Less than 2 years of related experience
• High school diploma or equivalent
• Valid driver’s license, good driving record, and the ability to safely operate lift trucks for product demos.

Preferred Qualifications

• A bachelor’s degree in business management, marketing, entrepreneurship, professional selling, or a related business program is a plus.
• Strong communication, organizational, and time management skills.
• Strong problem-solving capabilities, strong sense of responsibility and self-motivation, and ability to work in a team environment.
• Intermediate computer skills, including a working knowledge of Microsoft Office Suite.
• Ability and willingness to work outside normal business hours to prepare for sales activities

Work Authorization:

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future are not eligible for hire.

No agency calls, please.

Compensation and Benefits:

Crown offers an excellent wage and benefits package for full-time employees. Current benefits being offered include:

• Competitive Wages. The anticipated starting pay range for the position is $900 to $1,100 but is commensurate with skills and related experience,
• Health/Dental/Vision/Prescription Drug Plan with a company contribution to each,
• Health Savings Accounts and Flexible Spending Accounts,401K Retirement Savings Plan: Crown matches 100% of the first 4% of your eligible pay you contribute to the plan. You are always 100% vested in the company matching contributions.
• Company paid Life and Disability Benefits as well as optional supplemental term life insurance offerings,
• Paid Parental Leave,
• 9 Paid Holidays,
• Paid Vacation accrued at a rate based on length of service and position,
• Paid Sick Leave
• Birthday Pay for Non-Exempt employees
• Tuition Reimbursement up to $5,250 per calendar year,
• and much more.

EOE Veterans/Disabilities

Our client, a global experiential agency, is looking for a Group Account Director to drive strategic partnerships and lead high-performing teams. We need a client champion and mentor who thrives on the energy of events, content, and immersive experiences.

Quick Reminders

Salary: $150K - $175 base

Location: Onsite Monday - Thursday in Norwood, MA. (Open to candidates who are willing to relocate on their own.)

What You’ll Lead

• Strategic Client Partnerships: Build and grow relationships with key accounts, serving as a consultative partner to navigate business challenges and uncover new growth opportunities.
• Team Leadership: Lead and mentor a team of Account Directors and Managers. Model a culture of curiosity, clarity, and accountability to inspire high-quality work.
• Integrated Delivery: Guide cross-functional teams—across Strategy, Creative, and Production—to ensure alignment and strategic intent at every stage of a project.
• Financial Stewardship: Oversee portfolio health, including forecasting, profitability, and revenue planning. Partner with agency leadership on long-term growth strategies.
• Industry Innovation: Stay ahead of trends in experiential and hybrid marketing, bringing forward insights that help both our clients and the agency evolve.

Requirements

• 10–15+ years in an agency environment, specifically within experiential and event marketing.
• Proven track record of managing large, complex accounts and multi-disciplinary teams.
• Strong financial acumen with experience owning revenue and profitability.
• Exceptional communication skills and a presence that builds immediate trust.
• A proactive, solutions-oriented mindset with a passion for developing people.
• Bachelor’s degree required; Master’s degree preferred.

Benefits

• Health & Wellness: Medical, Dental, Vision, HSA (with employer contribution), and wellness resources (including Life Time Fitness discounts).
• Financial Future: 401(k) with company match and Profit Share Bonus Plan.
• Time Off & Support: Paid Time Off, Paid Holidays, and Family Leave.
• Security: Life Insurance, plus Short and Long-Term Disability.
• Perks: Onsite café and Tuition Reimbursement.

An established, award-winning benefits consulting firm is seeking a CapEd Account Manager to support a specialized consortium of education-focused employers. In this role, you’ll serve as a strategic partner to mission-driven organizations, guiding complex benefit programs that impact faculty, staff, and their families. This is an opportunity to combine high-level consulting with meaningful client relationships — working within a collaborative team that values both expertise and service excellence.

Prior experience in a broker agency or benefit administration firm is required.

The Job:

• Manage and maintain an assigned book of business within the CapEd segment, serving as the primary point of contact for benefit-related service needs
• Partner closely with Benefits Consultants and Client Executives to lead and execute the renewal process
• Conduct strategy calls, needs analyses, and regular client meetings (including Open Enrollment meetings)
• Advise clients on cost-containment strategies while maintaining competitive, education-sector-aligned benefits offerings
• Oversee complex accounts and high-level service deliverables with strong attention to detail
• Provide leadership within the extended service team and delegate responsibilities effectively
• Assist with 5500 filings, onboarding new clients, and planning the CapEd annual meeting
• Identify cross-sell opportunities and contribute to book growth
• Educate clients on industry trends, compliance updates, and evolving risk management strategies
• Travel throughout New England as needed

The Company:

• Award-Winning Workplace: Recently recognized as one of Fortune’s Best Companies to Work For in 2025, blending autonomy, growth, and meaningful client impact.
• People-First Culture: Inclusive, supportive, and genuinely team-oriented.
• Forward-Thinking & Innovative: A technology-embracing firm consistently recognized as one of the best places to work.
• Collaborative Growth: Fast-growing workplace where teamwork is valued — and your work directly supports clients and colleagues.
• Meaningful Impact: Help deliver benefits to more than 10 million families nationwide.

If interested, apply, and MGA would be happy to have a quick call to learn more about your background and share all of the details about this opportunity.

Inside Sales Representative

Direct hire

Process: videos with 3-4 people + onsite

Industry: Manufacturing, business unit of a larger parent company, this unit has 280 global employees, about 115 are in the US, about 20 on sales team.

Hours: full-time, 40 hours (like 8-5)

Location: Franklin, MA 02038 (just off Route 495; free parking)

5 days/week, onsite schedule

Must haves:

-1+ years of customer service or sales experience in a corporate setting doing inbound and outbound calls/emails with customers, sales reps and internal departments

-Order entry (has entered orders on a daily basis)

-MS Office

Preferred:

-Syteline (also known as Infor CSI)

-Microsoft Dynamics

-Manufacturing

-Has worked at a company with many products and SKU's

-Bilingual (Spanish)

Job Description:

The Inside Sales Representative provides prompt, professional sales & sales support to internal and external customers with accuracy and efficiency. Major responsibilities include supporting Regional Sales manager and agents in attaining sales goals through effective relationship building with customers, developing quotes & pricing, order entry, and post-sales support.

Essential Job Functions:

• Works within a team environment to build strong customer relationships to achieve monthly/annual sales targets and customer retention
• Works with Regional Sales Manager to build strong customer relationships.
• Manages an existing book of business and development of new customers within a defined territory.
• Identify both customer & product trends in defined sales territory and is part of a team to help communicate territory changes to leadership.
• Provides technical product application support and manages customer needs with engineering department.
• Develops customer quotes, pricing and follow-up using a CRM system. Utilizes CRM to communicate sales pipeline and development of short-range product forecasts.
• Performs outbound calling and lead prospecting as required.
• Interfaces with customers and internal resources to ensure timely delivery of customer orders and provides technical assistance on our products and services
• Manages customer adoption rate and sign-up for our eCommerce platform.
• Manages incoming customer phone calls and email inquiries from customers, company representatives, and sales managers.
• Primary point of contact for setting up new customers, manages customer orders in an ERP system and provides post-sales support for technical assistance, repair or returned items

Qualifications:

• Excellent communications and customer relationship skills
• B2B Sales and/or Customer service experience with a ability to manage a defined sales territory.
• Prior experience with inside/outside sales in a manufacturing environment is a strong plus.
• Possess a strong technical aptitude with a passion to learn.
• Demonstrated ability to organize and manage multiple priorities with a focus on the customer and delivering results.
• Experience with Microsoft Office suite and ERP and CRM systems
• Knowledge of import/export processes and procedures preferred.
• Bilingual in Spanish & English preferred

Job Summary

The Manufacturing Engineer II supports the design, development, and improvement of manufacturing processes. This role is responsible for creating and maintaining key manufacturing documentation such as PFMEAs, process flow diagrams, manufacturing cell and line layouts, process routers, equipment qualifications, validation protocols, and work instructions. The engineer works cross-functionally to transfer products into production and support ongoing manufacturing operations. This role also helps implement lean manufacturing practices to improve efficiency, quality, and continuous improvement.

Duties and Responsibilities

• Design and develop manufacturing processes, select equipment, create work instructions, perform process validations (IQ/OQ/PQ), and train production staff.
• Develop, validate, and implement automated, semi-automated, and manual assembly and test equipment for disposable product manufacturing, ensuring proper documentation, calibration, and preventive maintenance.
• Participate in FMEA activities to identify and mitigate process risks.
• Collaborate with Design Engineering and Quality teams to ensure products are designed for manufacturability while meeting cost, quality, and performance requirements.
• Work with Quality and R&D to maintain compliance with internal quality systems and regulatory standards including FDA GMP, QSR, and ISO 13485.
• Support pilot production and develop lean manufacturing cells to improve throughput and product quality.
• Assist production teams by ensuring operators are trained, schedules are followed, and production documentation is accurate. Identify opportunities for process improvement.
• Continuously improve manufacturing processes related to safety, quality, lead time, productivity, and cost.
• Investigate manufacturing issues using NCMR and CAPA systems, determine root causes, and implement corrective and preventive actions.

Must Haves

• Bachelor’s degree in Mechanical Engineering, Manufacturing Engineering, Mechanical Engineering Technology, or related field required.
• 5+ years of engineering experience
• 3+ years of medical device manufacturing
• Experience with 3D CAD software (SolidWorks preferred; AutoCAD or Pro/Engineer acceptable).
• Understanding of FDA GMP, QSR, and ISO 13485 requirements.

Nice to Haves

• Six Sigma Black Belt certification is a plus.
• Lean Manufacturing certification is a plus.
• Knowledge of electromechanical component and assembly design and fabrication.

At MEDITECH, we sit at the nexus of healthcare and technology - two rapidly evolving industries. Account Executives play an essential role as a part of this growth. As an Account Executive, you will be responsible for marketing and selling our cutting-edge enterprise health record solutions and services to C-suite, boards, physician and nurse leadership, and other senior healthcare leaders at health systems, independent hospitals, and ambulatory healthcare networks.

Ultimately operating under the direction of the Regional Sales Director and with a focus at the following levels: C-suite, Physician, Clinical Nursing, Financial leadership, Account Executives maintain close relationships with all key stakeholders, helping to foster and cultivate opportunities for selling and strengthening partnerships with MEDITECH. As a member of our Sales team, your job would involve:

• Selling MEDITECH's standard solutions and services; maintaining overall responsibility for successfully executing each phase of the sales cycle
• Maintaining primary deal design responsibility which includes the assessment of an opportunity to ensure a clear understanding of business needs, competitive landscape, decision-makers, and influencers in order to define an overall engagement strategy
• Nurturing the primary contact with existing MEDITECH customers under your assignment. Proactively engaging with C-suite and clinical leadership, monitoring organizational changes of any kind, communicating with senior MEDITECH leadership on account status and level of MEDITECH EHR satisfaction
• Creating and following the blueprint for successful C-suite customer engagement in terms of sales standard benchmarks including annual strategic presentation to sites, consistent alignment of goals, cultivation of relationships, and keen awareness around any organizational change or shifts in dynamics
• Developing and maintaining a comprehensive understanding of all MEDITECH solutions and services
• Maintaining up-to-date knowledge and perspective on healthcare and technology industry issues and trends, specifically those which impact hospitals and health systems
• Maintaining active territory management and engagement to achieve assigned individual performance and bookings targets commensurate with division and regional goals
• Possessing a capacity to effectively deliver strategic MEDITECH presentations and overviews to senior-level audiences at customer and prospect organizations
• Ongoing utilization of Salesforce CRM solution to maintain accurate, timely, standardized account profiles and documented sales opportunities
• Ensuring the timely and accurate completion of responses to Requests for Information (RFIs) and Requests for Proposal (RFPs)
• Attending approved trade shows and regularly scheduled internal sales meetings and educational sessions
• Coordinating, staging, and engaging in the effective demonstrations of MEDITECH software solutions
• Presenting high-level software solutions and executive-level presentations, as assigned, to key buyers of influence at an executive level (physicians, nursing/quality, financial solutions)
• Ensuring a consultative approach to selling at all times
• Meeting or exceeding required bookings quota for this position
• Covering assigned territories, and traveling 50% of the time

Requirements

• Bachelor's degree required, along with 3-5 years of applicable direct sales or sales engineer experience
• Strong knowledge of MEDITECH and MEDITECH solutions preferred
• Exceptional written and verbal communication skills
• Exceptional presentation skills
• Proven track record of sales success in closing business, accompanied by a high degree of professionalism
• Strong customer engagement skills
• Ability to cultivate, nurture, and maintain strategic relationships with buying organizations
• Proven, consistent ability to deliver sales performance in bookings
• Proven ability to meet deadlines, targets, and booking goals as defined
• Passion for and understanding of healthcare industry initiatives and practices
• You may be required to show proof of vaccination when traveling to a customer site unless you have an approved medical or religious exemption.

Hiring salary range: $72,000 - $90,000 per year.

Actual salary will be determined based on an individual's skills, experience, education, and other job-related factors permitted by law.

MEDITECH offers competitive employee benefits including but not limited to health, dental, & vision insurance; profit sharing trust and 401(k); tuition reimbursement, generous paid time off, sick days, personal time, and paid holidays.

This is a hybrid role which includes a blend of in-office and remote work as designated by the management team.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. MEDITECH will not sponsor applicants for work visas.

Job Title: Sales Consultant 

Company Name: StruXure Boston 

Location: Boston, MA 02122

Employment Status: Full Time/Salary + Sales Commission 

Salary Range: six figure income depending on the sales performance. 

Requires Driving: Yes 

Availability: Hiring Immediately 

JOB DESCRIPTION 

StruXure Boston is seeking a qualified, energetic, proactive, sales experienced, customer-oriented person to join our Sales Team. 

Visit, attend, and assist our select clients in the MA & RI areas. Our sales consultant should have an extensive sales background, preferably managing a sales team with a strong understanding of the sales process, building relationships, and closing deals. 

JOB RESPONSIBILITIES 

· Meet Clients in person at their homes. 

· Understand client needs for the specific project. 

· Takes notes, pictures, and measurements during the client home visit consultation. 

· Answers and solves efficiently all client-related inquiries. 

· Impeccable knowledge of our products and services. 

· Capable of managing its own schedule for visits & meetings. 

· Be responsible for the complete sales process, working closely with our other teams. 

· Maintain positive business & customer relationships to prolong customer lifetime value. 

· Works closely with the Sales Team & under the supervision of the Sales Manager. 

· Capable of meeting or exceeding monthly sales goals. 

SKILLS & QUALIFICATIONS 

· Minimum 4 years of experience sales, through a replicable step-selling process. 

· Can comfortably use technology (iPad, laptop, various software platforms) to present the product to prospects, quote jobs quickly and accurately, and track sales opportunities and dispositions (via CRM) 

· Can clearly communicate with others in-person, over the phone, through text and email, even though zoom and virtual meetings. 

· Experience with in-home sales with a deep passion for sales and helping clients solve their outdoor living problems. 

· Excellent presentation, verbal, and written communication skills. 

· Highly motivated, determined and target driven. 

· Capable of prioritizing customer care, acquisition, and company profitability. 

· General computer skills, proficiency in outlook, word, excel, etc. 

· Service oriented, telephone, email & work etiquette. 

· Aptitude for negotiation and persuasion. 

· Self-motivated with good time management and task prioritization skills. 

· Training in Company software will be provided. 

· Background check will be requested. 

· Bachelor's degree desired. 

· Fluent in English. 

· Authorized to work and live in the USA. 

· Experience managing a sales team will be a plus.  

Onward Search Education is a specialized education staffing and talent solutions company that helps educators, therapists, and school health professionals find top jobs with the nation's top schools. We’re excited to announce an opportunity for an ABA Paraprofessional in Norfolk County, MA for the 2025–2026 school year. This is a dynamic role supporting elementary school students and offers a consistent weekday schedule: Monday through Friday from 8:30 AM to 3:30 PM.

This opportunity is perfect for education professionals with a passion for supporting students with significant and challenging behaviors, particularly through the principles of Applied Behavior Analysis (ABA).

Position Details:

• Location: Norfolk County, MA
• Start & End Date: 2025–2026 School Year (now through June 16, 2026)
• Schedule: Monday to Friday, 8:30 AM – 3:30 PM
• Hours: Approximately 32.5 hours per week

Responsibilities:

• Implement educational and behavioral programs based on the principles of Applied Behavior Analysis (ABA) for students with disabilities who exhibit significant and challenging behaviors.
• Support students in developing skills across areas including social interactions, academics (reading and math), communication, self-care, and vocational skills.
• Provide 1:1 or small group instruction in school, community, and possibly home settings, always maintaining 100% visual surveillance and strict adherence to safety protocols, including bolting and lost child procedures.
• Collect and graph treatment data daily to monitor progress and collaborate with BCBAs and special educators to evaluate and adjust programming as needed.
• Offer hands-on support for activities of daily living, including toileting and personal hygiene, to reinforce positive behaviors and reduce interfering behaviors using reinforcement strategies.
• Use highly structured, individualized treatment programs developed by behavioral specialists to teach and generalize new skills.
• Handle and respond appropriately to significant acting-out behaviors, which may include aggression (e.g., biting, hitting) or self-injurious behaviors (e.g., head banging, skin picking), following behavior intervention plans with fidelity.
• Reinforce positive behaviors and use evidence-based interventions to decrease problematic behaviors, under the supervision of a BCBA.

Qualifications:

• Experience working with students with special needs, particularly those with autism.
• Ability to follow structured behavior plans and support team collaboration.
• Experience supporting students in a therapeutic program.

What We Offer:

• Competitive pay and benefits package.
• Access to a wide network of schools and districts for diverse placement options.
• Streamlined hiring process to get you started quickly.
• Ongoing communication and advocacy throughout your placement.
• Personalized support from dedicated recruiting professionals.
• Opportunities for professional growth and development.

Why Apply?

If you’re passionate about creating positive change and supporting students’ success, this is the opportunity for you! Work alongside a dedicated team of educators and support staff, helping students reach their full potential.

Ready to join us? Apply today – we can’t wait to hear from you!

Senior SyteLine (Infor CSI) Planning & Purchasing Systems Analyst

• Location: Franklin, MA (On-Site to Start – Hybrid Flexibility Later)
• Permanent Role
• Salary: ~$145K (depending on experience)

We’re partnering with a growing manufacturing organization seeking a hands-on SyteLine (Infor CSI) expert to take full ownership of Planning & Purchasing system configuration.

This is not a support-only role. This is an opportunity to become the in-house ERP leader for MRP, purchasing, and inventory optimization after a challenging implementation year. The company is moving away from consultants and building internal expertise.

What You’ll Own

• Full ownership of SyteLine (Infor CSI) Planning & Purchasing modules

Configure and optimize:

• MRP parameters
• Item/vendor setup
• Purchasing logic
• Safety stock, lead times, order quantities

• Diagnose and resolve planning & inventory issues
• Reconfigure the system to support process improvements and growth
• Ensure data integrity across items, BOMs, routings, and vendors
• Partner daily with planners, buyers, and operations teams
• Serve as the in-house SyteLine subject matter expert

Must Have

• 5+ years of SyteLine (Infor CSI) experience in manufacturing
• Hands-on MRP, planning, and purchasing configuration expertise
• Deep understanding of:
• MRP logic
• Make-to-order & make-to-stock
• Inventory control fundamentals

Nice to Have

• Experience in small-to-midsize manufacturing environments
• Materials management or purchasing background
• SyteLine upgrades or re-implementations
• APS, forecasting, or demand planning exposure
• SQL or reporting experience

Ready to change your life — and someone else's?

At Joy of Life, every day you make a real difference.

Join a team where compassion meets opportunity and earn up to $100K while doing what truly matters.

Be the reason someone holds their child for the first time. Be the hero in someone's story — and your own.

Apply now. Your journey starts here.