Information Technology Jobs in Montclair

Position: Service Desk Supervisor

Reports To: Service Desk Manager

Division: Service Desk

FSLA: Exempt

Office Designation: Elmwood Park-In Office, Hybrid

Omega Systems is looking for a Service Desk Supervisor to guide our Service Desk operations, drive excellence in customer support, and ensure compliance with company standards and security policies.

You’ll lead a talented team, set the vision for service delivery, and foster professional growth while implementing best practices that elevate performance and customer satisfaction.

Functional Responsibility and Task Statements

Operational Responsibilities

• Supervising end-user services and technical support services.
• Supervise and oversee day-to-day operations regarding proper ticketing procedures, reporting and technical support via phone.
• Provide consistent training and mentoring to members.
• Ensure Omega is providing a high level of customer service by performing Quality Assurance processes including but not limited to direct monitoring of employee interactions and analyzing reporting to identify incorrect behaviors and patterns.
• Onboard new Omega Service Desk Employees including systems access, training, and confirming proper Omega processes on a regular basis.
• Supervise group - including recruitment, supervision and coaching, scheduling, development, evaluation, and performance.
• Create, Update, and Improve Documentation to ensure high level of service.
• Review Timesheets Weekly
• Establish and maintain regular written and in-person communications with the organization’s executives, department heads, and end users regarding pertinent IT activities.
• Ensures enforcement of procedures to maintain security and access and protect against viruses, hackers, vandals, acts of God, and accidental user mistakes.

Leadership and People Responsibilities

• Work with other colleagues within OMEGASYSTEMS teams to deliver an effective Customer support service offering
• Help ensure Customer support services teams are focused on achieving results using all resources available from initiation to resolution
• Ensure that effective working relationships at all levels are achieved by simplifying complex technical messages and acting as an advocate of OMEGASYSTEMS Customer support teams both externally and internally.

Technical Responsibility and Task Statements

• Administrate and facilitate personnel to hire and retain staff.
• Assist in team building, maintain work schedules, perform appraisals, and organize staff for optimum effectiveness.
• Establish staff training and development programs related to technical services.
• Develop measures and controls to ensure performance standards and goals are achieved.
• Develop and maintain Key Performance Indicators (KPIs) around testing performed within team.
• Mentor and develop direct reports through personal behaviors.
• Ensure to provide customer satisfaction across all technical service offerings.
• Provide monthly technical activity and status reports

Incumbent(s) in this position may be required to perform other duties and special assignments not specifically stated.

Environmental: The job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, etc.

Travel Requirements: Minimal travel is required for this position.

Desired Qualifications and Skills

Required

• Bachelor's degree in a job-related discipline or equivalent working experience.
• Minimum of five years of technical experience.
• Must have former technical supervisory experience preferably in a Call Center or similar environment.
• Knowledge of servers and network operating systems; wide area networks, telephone systems, internet services, electronic mail, web services, microcomputers and other hardware and a variety of software.
• Ability to: develop and recommend strategic and tactical plans for the delivery of technical services.
• Ability to communicate technical/complex information both verbally and in writing.
• Analyze and problem solve a variety of highly technical issues; effectively negotiate/influence others; establish and maintain effective working relationships with internal and external personnel at all levels

EEO STATEMENT

It is the Company's policy to provide equal employment opportunity for all applicants and employees. Omega Systems provides equal employment opportunities to all qualified individuals without regard to actual or perceived race including hair texture and natural hair styles), color, religion, religious creed (including religious dress and religious grooming practices), sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity (including transgender identity, status and transitioning), gender expression and sex stereotyping, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information (including genetic information), family care or medical leave status, military caregiver status, military status, veteran status, marital status, domestic partner status, sexual orientation, status as a victim of domestic violence, sexual assault or stalking, enrollment in a public assistance program, engaging in protected communications regarding employee wages, requesting a reasonable accommodation on the basis of disability or bona fide religious belief or practice, or any other basis protected by local, state, or federal laws. Applicants, as well as employees, who are or become disabled must be able to perform the essential job functions with or without reasonable accommodation. The Company shall determine reasonable accommodation on a case by case basis in accordance with applicable law.

• 
  
• Facilitate workshops, demos, onboarding sessions, and cross?domain engagements to drive Marketplace adoption.
  
• Serve as the primary technical presenter of the Marketplace for domain teams and stakeholders.
  
• Engage with domain owners to understand their data products, help refine their articulation, and showcase how they integrate into the Marketplace ecosystem.
  
• Configure and maintain demo environments for Marketplace capabilities, data products, and new features.
  
• Support light development, proof?of?concept configurations, and sample integrations to demonstrate platform capabilities.
  
• Translate technical Marketplace concepts into clear, business?friendly language for non?technical audiences.
  
• Collect structured feedback from domain teams, synthesize insights, and partner with product and engineering to influence the roadmap.
  
• Develop and refine training materials, demos, playbooks, and onboarding assets to support continuous adoption.
  
• Act as an advocate for domains, ensuring their data product needs and challenges are well represented in Marketplace planning.
  
• Support ongoing adoption initiatives, including community sessions, office hours, and cross?domain knowledge sharing.
  

• 
  
• 4-7+ years of experience in data engineering, platform engineering, solution engineering, technical consulting, or similar roles.
  
• Strong understanding of data products, data modeling concepts, data APIs, enterprise integrations and metadata?driven architectures.
  
• Ability to configure and demonstrate platform features, build light proofs?of?concept, and support technical onboarding.
  
• Excellent communication and presentation skills, with experience translating technical concepts for business partners.
  
• Experience facilitating workshops, leading demos, or driving customer/product adoption initiatives.
  
• Ability to engage domain teams, understand their data product needs, and help articulate value within a larger ecosystem.
  
• Strong collaboration and stakeholder management skills across engineering, product, and business teams.
  
• Comfortable working in fast?moving environments and driving clarity through ambiguity.
  

• 
  
• Experience with data product and governance frameworks, data marketplaces, data mesh concepts, or platform adoption roles.
  
• Hands?on experience with cloud data platforms (Azure, AWS, or GCP), data pipelines, or integration tooling.
  
• Familiarity with REST/GraphQL APIs, event-driven patterns, and data ingestion workflows.
  
• Background in solution architecture, customer engineering, or sales engineering.
  
• Experience developing demo environments, sample apps, or repeatable platform enablement assets.
  
• Strong storytelling ability when explaining data product value, domain capabilities, and Marketplace patterns.
  

• 
  
• Design, develop, test, and deploy full-stack applications
  
• Build efficient and reusable front-end and back-end systems.
  
• Collaborate with product managers, designers, and other engineers to define and deliver new features.
  
• Develop APIs and microservices using modern frameworks and tools.
  
• Ensure application performance, security, and scalability.
  
• Maintain clear documentation and follow best practices in coding and design.
  
• Participate in code reviews, troubleshooting, and continuous improvement initiatives.
  

• 
  
• Programming Languages: Java, JavaScript, Python
  
• Frameworks & Tools: React, Angular, Node.js, Spring Boot, Spring Batch
  
• Databases: DynamoDB, DB2, Oracle, PostgreSQL
  
• Other Skills: RESTful API development, version control (Git), CI/CD,
  
• Cloud experience: AWS
  

• 
  
• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
  
• Proven experience in full-stack development (front-end and back-end).
  
• Strong understanding of software development life cycle (SDLC) and Agile methodologies.
  
• Excellent communication and teamwork skills.
  

• 
  
• Architecture & Implementation
  
• Define target?state architecture for Microsoft Purview across Azure, AWS, M365, on prem, and third party platforms.
  
• Develop and drive the implementation roadmap across U.S. Businesses, PGIM, Corporate Technology, and international units.
  
• Establish Purview reference architecture, integration patterns, and guardrails.
  
• Domain Based Governance
  
• Design collections, hierarchies, and RBAC aligned to domain structures and legal entity boundaries.
  
• Enable domain owned stewardship while enforcing enterprise taxonomies and governance standards.
  
• Platform Configuration
  
• Configure Data Map, Catalog, Scans, Classifications, Sensitivity Labels, and Lineage.
  
• Optimize scan strategy (frequency, cost, performance) and extend classifiers and metadata models.
  
• Security & Compliance
  
• Integrate Purview with M365 Information Protection, Entra ID, and security baselines.
  
• Support PII/PCI/PHI detection, access governance, and regulatory compliance (SOX, GLBA, NYDFS, GDPR).
  
• Engineering & Integration
  
• Integrate with Synapse, Fabric, Databricks (including Unity Catalog), Snowflake, SQL Server, AWS sources, and SAP/Oracle.
  
• Implement IaC (Bicep/Terraform), CI/CD for Purview artifacts, and automation via APIs.
  
• Adoption & Stakeholder Management
  
• Deliver training, onboarding playbooks, and steward enablement.
  
• Lead workshops for new data domains and products.
  
• Provide executive level reporting on progress, risks, and KPIs.
  

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• 10+ years in data architecture/governance; 2+ years hands on Purview experience at enterprise scale.
  
• Strong expertise in metadata management, lineage, classification, scan optimization, glossary management and domain based operating models.
  
• Solid Azure ecosystem knowledge (Storage, Key Vault, Synapse, Fabric, Databricks), M365 Information Protection, and Entra ID.
  
• Experience with IaC (Bicep/Terraform), APIs/Atlas, and scripting (PowerShell/Python).
  
• Financial services or regulated industry exposure.
  
• Excellent communication, stakeholder leadership, and cross domain facilitation skills.
  

With a passion for life

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers - and to save more lives, we need team players, forward thinkers, and game changers.

Are you looking for an inspiring career? You just found it.

Job Overview

The Project Manager will be responsible for the leadership of complex cross-functional projects related to the development and/or sustainment of electro-mechanical medical device systems and/or single use catheters. Project assignment is at the discretion of the supervisor and is based on business requirements. Also responsible for all phases of the project, from Concept Development to Product Launch. Develop and drive project timelines, assemble required project teams, track schedule and deliverables, and maintain effective communication throughout the project.

Job Responsibilities and Essential Duties

• 
  
• Lead cross-functional project teams in support of Class I - III medical devices.
  
• Monitor and maintain awareness of new and current product regulations and standards.
  
• Develop and release all project-related deliverables, including project plan, schedule and budget.
  
• Manage a project within standardized methods and project models such as Waterfall or Agile
  
• Lead and support execution of technical and/or cross-functional project work
  
• Ensure the timely release of critical deliverables within the project.
  
• Ensure all aspects of the project are in compliance to internal procedures.
  
• Develop and present periodic status reports.
  
• Effective communication with project stakeholders, local management, and global management
  
• Demonstrate leadership when facing uncertainty.
  

• 
  
• Understanding of group dynamics to influence team members and lead the project.
  
• Instill confidence through leadership and actions.
  
• Identify, support, and promote new concepts and initiatives related to Project Management within the organization.
  

Minimum Requirements

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• BS in Engineering discipline (e.g., Systems, Biomedical, Electrical or Software Engineering) or equivalent experience
  
• Minimum of 3+ years in project lead role or project management role
  
• Preferred - experience in medical device or other regulated industry.
  
• Domestic and/or international travel up to 20%
  

Required Knowledge, Skills and Abilities

• 
  
• Experience with Microsoft Project, JIRA, Antura or other project management software
  
• Experience in leading tasks/projects through a structured, phase-gate process
  
• Lead and manage technical meetings with cross-functional members.
  
• Excellent interpersonal, verbal, and written communication skills
  
• Strong technical writing skills; must be well organized, detail oriented.
  
• Task oriented and driven to complete assignments on schedule.
  
• Must have the ability to effectively interface with both technical and non-technical personnel.
  
• Medical Device experience including thorough understanding of Medical Device Quality Management Systems (ISO 13485, 21 CFR 820, ISO 14971)
  
• Working knowledge of FDA and International Standards requirements as related to capital equipment and disposables.
  

Salary range: $120k - $140k

#LI-LG1

About us

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.

Benefits at Getinge:

At Getinge, we offer a comprehensive benefits package, which includes:

• 
  
• Health, Dental, and Vision insurance benefits
  
• 401k plan with company match
  
• Paid Time Off
  
• Wellness initiative & Health Assistance Resources
  
• Life Insurance
  
• Short and Long Term Disability Benefits
  
• Health and Dependent Care Flexible Spending Accounts
  
• Commuter Benefits
  
• Parental and Caregiver Leave
  
• Tuition Reimbursement
  

Getinge is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, disability, protected veteran status or any other characteristic protected by law.Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with our customers, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There's much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with.
In the USA, we develop, market and produce a wide array of solutions from our 25 most innovative sites, based across the country. Stretch your skills, create and get inspiration from passionate colleagues. Every day, your energy, your thirst for knowledge, and your creativity will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

We are looking for an experienced Toxic Substances Control Act (TSCA) Chemical Regulation and Premarket Notification (PMN) Expert to join our dynamic team!

As a Regulatory Affairs Technical Manager, you will be an integral part of the Regulatory Affairs Product Safety (RAPS) team reporting directly to the Global Chemical Innovation Service organization and functionally to the North American and you will be based in Ridgedale, New Jersey, working 4 days onsite and 1 day from home a week.

You will navigate and ensure compliance with chemical regulations in the United States and Canada and and work with external partners, internal customers and regional regulatory bodies on Regulatory matters. You will bring your expertise to the team and to our customer, to leverage true business partnership opportunities for our Business. You will also be an important contributor to our customer relationships to deliver the best technical consulting to our key B2B customers.

In this exciting role you will:

• 
  
• Ensure compliance with chemical regulations, including TSCA (Toxic Substances Control Act), FIFRA in the US and CEPA (Canadian Environmental Protection Act) in Canada.
  
• Stay informed of changes in chemical legislation and assess their impact on company operations.
  
• Manage the PMN process for new chemical substances in both US and Canadian markets.
  
• Prepare and submit PMN dossiers to appropriate regulatory bodies, monitoring their progress and addressing any inquiries.
  
• Provide technical regulatory guidance for FEMA GRAS registration as foodingredients and FIFRA registrations and may support registrations accordingly
  
• Identify early legislative and regulatory issues that affect the business and advise on risks due to safety or regulatory developments.
  
• Conduct risk assessments for chemical substances and develop strategies to reduce potential hazards.
  
• Collaborate with our teams to ensure products meet safety and environmental standards.
  
• Compile and maintain regulatory documentation and databases.
  
• Prepare reports and communicate findings to senior management and stakeholders.
  
• Be the primary contact for regulatory agencies, industry associations, and third-party consultants.
  
• Provide advice to product development teams on regulatory requirements and best practices.
  
• Develop and deliver training programs to educate staff on regulatory requirements and compliance issues.
  
• Foster a culture of compliance and continuous improvement.
  

Your professional profile includes:

• 
  
• Master degree in Chemistry, Environmental Science, Regulatory Affairs, or a related field.
  
• Minimum of 8 years of experience in chemical regulation and compliance in the US and Canada.
  
• In-depth understanding of TSCA, CEPA, and related chemical regulatory frameworks.
  
• Experience with Premarket Notification (PMN) submissions and approvals.
  
• Ability to stakeholder engagement
  

What We Can Offer You:

• 
  
• Healthcare Plan:
  
• Medical
  
• Dental
  
• Vision
  
• High matching 401k plan
  
• Vacation days
  

The established salary range for this position is $120,000 - 160,000 annually. Actual compensation will depend on individual qualifications.

#LI-Onsite

#ZR

At Givaudan, you contribute to delightful taste and scent experiences that touch people's lives.
You work within an inspiring teamwork culture - where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity of perspectives fuels innovation and fosters deeper connections with our employees, customers, and partners. At Givaudan, we are dedicated to cultivating an inclusive environment where every individual's voice is valued and has the power to shape our world. Join us in making a difference together.

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