Jobs in Maryland

Overview of the role:

The Manager of Hospital Billing provides operational leadership for all hospital billing activities. This role supports managed services operations, working closely with leadership to ensure billing accuracy, compliance, and performance excellence. The Manager will oversee day-to-day operations, lead staff, and collaborate on initiatives that drive revenue cycle success. This position requires onsite presence to maintain strong communication and accountability.

This position requires candidates to be local to, or open to relocating to the greater Annapolis, Maryland Area and is an onsite position.

Key job duties:

• Manage hospital billing teams to ensure timely and accurate claim submission and follow-up.
• Partner with leadership to implement strategies that align with revenue cycle objectives.
• Monitor hospital billing performance metrics, identify issues, and implement corrective actions to meet KPIs.
• Ensure compliance with all federal, state, and payer regulations governing hospital billing.
• Collaborate with internal and client stakeholders to resolve escalated billing issues and improve workflows.
• Support staff development through training, coaching, and performance evaluations.
• Assist with technology initiatives, including Epic optimization, to enhance hospital billing processes.
• Contribute to resource planning and operational improvements to achieve departmental goals.

Required Skills:

• Education: Bachelor’s degree required.
• Experience: 6–8 years of experience in healthcare billing operations, including at least 3 years in a leadership capacity.
• Authorization: Current permanent U.S. work authorization required.
• Technical Skills: Strong knowledge of hospital and professional billing processes; experience with Epic or similar electronic health record systems preferred.
• Competencies: Proven ability to analyze performance metrics, manage teams, and implement process improvements to drive revenue cycle success.

Preferred Skills:

Strategic & Analytical Capabilities

• Advanced Data Synthesis: The ability to not only monitor Key Performance Indicators (KPIs) but to synthesize complex data sets to implement recommendations that result in measurable organizational change.
• Workflow Optimization: Experience in driving standardization and continuous improvement initiatives across complex health system environments.
• Budgetary Collaboration: Experience participating in annual system-wide budget preparation and managing multi-workstream performance improvement projects.

Leadership & Soft Skills:

• Change Management: A demonstrated ability to lead through transitions, such as moving from a hospital-managed model to a managed services/outsourced model.
• Collaborative Influence: The professional "polish" required to influence key stakeholders, including both client-side and internal senior leadership.
• Mentorship & Coaching: A strong track record of building talent, specifically in developing professional and technical skill sets in subordinate staff.

Required Skills & Experience

• 7–10+ years of experience in GMP regulated pharmaceutical or biotech manufacturing

• Demonstrated experience writing investigations (manufacturing deviations, OOS/OOT, CAPAs, impact assessments)

• Strong working knowledge of GMP documentation practices and regulatory expectations

• Ability to step into an investigation workflow with minimal training or hand holding

• Experience working in fast paced manufacturing environments with tight turnaround times

• Strong written communication skills — able to clearly articulate complex technical issues

Job Description

We are seeking a Senior Technical Writer to support manufacturing and quality investigations for a cell therapy manufacturing program preparing for clinical and commercial scale up. This role will focus on authoring high quality, inspection ready investigation documentation in a fast paced, regulated environment with minimal ramp up time. The ideal candidate brings strong GMP investigation writing experience, a solid understanding of manufacturing and/or QC processes, and the ability to translate complex technical inputs into clear, compliant documentation without extensive training or oversight.

This is a highly execution focused role supporting a time sensitive manufacturing program.

Compensation:

$45-50/hr

Exact compensation may vary based on several factors, including skills, experience, and education.

Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k)-retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.

HANSOH BIO

Hansoh Bio is a U.S.-based subsidiary of Hansoh Pharmaceutical Group Company Limited, a biopharma company founded in 1995. Hansoh Pharma discovers and develops breakthrough therapies for serious diseases and disorders affecting patients around the world, employing 9,000 workers and 1,400 R&D professionals. With over 40 products in commercialization, the Company’s pipeline programs and products cover therapeutic areas such as oncology, central nervous system, anti-infectives, diabetes, as well as gastrointestinal and cardiovascular diseases.

Hansoh Bio is a biotech Research and Development (R&D) arm of Hansoh Pharma based in Rockville, MD, focused on de novo drug discovery and development of novel therapeutics. Hansoh Bio is thrilled to offer exciting opportunities for researchers and scientists to engage in target discovery and pre-clinical candidate development of high impact projects, while being an integral member of a collaborative, passionate, and goal-oriented team.

For more information, please visit Biology and Biophysics – MARYLAND R&D CENTER

We are currently seeking a motivated and multi-talented scientist to join our peptide discovery and development team in Rockville, Maryland. This role will focus on the design, screening, and optimization of peptide-based ligands against biologically relevant targets. The successful candidate will contribute to the development of innovative screening platforms and drive hit-to-lead and lead optimization efforts toward preclinical candidate selection.

This position requires a strong foundation in protein–ligand interactions, peptide chemistry/biology, and a demonstrated ability to integrate experimental and computational approaches.

RESPONSIBILITIES

• Develop novel screening strategies to identify peptide binders

• Drive optimization of peptide hits for affinity, selectivity, stability, and developability

• Leveraging computational tools (e.g., molecular modeling, docking, MD simulations) to inform peptide design

• Apply structure activity relationship principles to guide iterative design cycles

• Interpret structural biology data (e.g., X-ray, cryo-EM, AlphaFold models) to guide optimization strategies

• Work closely with biophysics, structural biology, medicinal chemistry, and in vivo pharmacology teams

• Provide timely communication and presentations

REQUIREMENTS

• Ph.D. degree in biochemistry, biophysics, molecular biology or related areas with 5+ years of research experience. Post-doctoral experience is preferred but not required

• Familiarity with computational chemistry or structural modeling tools

• Strong experience in molecular biology such as RT-PCR, qPCR, etc

• Strong experience in expression, purification, and biophysical characterization of proteins

• Strong understanding of protein–ligand interactions and binding kinetics

• Hands-on experience with biophysical binding assays (SPR, BLI, ITC, etc.)

• Experience with peptide discovery platforms (e.g., phage display, mRNA display, yeast display) is preferred

• Experience in SAR-driven optimization and lead development is preferred

Company Description

Precision Medicine Care (PMC®) is a pioneering organization dedicated to advancing precision medicine. The company focuses on translating innovative solutions into routine clinical practice, impacting patient care on a large scale. Through cutting-edge precision medicine tools, PMC® is contributing to a transformative and modernized healthcare solution. Headquartered in Germantown, MD, the organization’s mission is rooted in improving healthcare outcomes through continued advances in precision medicine.

Position Summary

PMC® is seeking a highly organized and detail-oriented Administrative Assistant to support executive leadership and operational functions in a dynamic, regulated healthcare setting. This is a full-time, on-site position based in Germantown, MD. The Administrative Assistant will provide comprehensive clerical and executive support, facilitate communication across departments, and assist with documentation and compliance-related activities, including regulatory submissions (e.g.: FDA) and licensing records.

Essential Duties and Responsibilities

• Provide administrative and executive support, including calendar management, meeting coordination, and travel arrangements
• Prepare reports, correspondence, presentations, and internal documentation
• Serve as a professional point of contact for internal and external stakeholders
• Answer and route phone calls and greet visitors in a courteous and professional manner
• Maintain accurate records and filing systems related to regulatory submissions, licensing, and compliance requirements
• Support FDA and state regulatory documentation processes
• Assist with office operations and workflow coordination
• Handle confidential information with discretion and professionalism
• Collaborate with cross-functional teams to ensure smooth day-to-day operations

Qualifications and Skills

• Proven administrative or executive assistant experience
• Strong organizational and time-management abilities with exceptional attention to detail
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office Suite and standard business software
• Ability to manage sensitive and confidential information
• Capacity to work independently and collaboratively in a professional environment
• Experience in healthcare, biotechnology, life sciences, or regulated industries is preferred

Work Environment

• On-site position in Germantown, MD
• Professional office and laboratory-adjacent environment
• Fast-paced, mission-driven organization

Equal Opportunity Statement

• Precision Medicine Care (PMC®) is an Equal Opportunity Employer. PMC® values diversity and is committed to creating an inclusive workplace for all employees.

Title: QC Microbiology Technician

Location: Frederick, MD 21704

100% onsite

Duration: 12 months Contract

Shift: Wednesday - Saturday | 7:00 AM – 6:00 PM

Position Summary

• We are seeking a highly motivated individual to join as a QC Microbiology Technician in a commercial cell therapy production center located in Frederick, MD.

• You will work with the Quality Control team in supporting efforts in cancer immunotherapy manufacturing.

• This position provides Quality Control microbiological testing for clinical and commercial manufactured product and is responsible for product testing, microbial growth promotion testing, utility testing and environmental monitoring.

Responsibilities

• Perform environmental monitoring of cleanrooms.

• Collect water samples to ensure all samples are collected per schedule and tested on time.

• Perform and review microbiological assays such as Gram Stain, Endotoxin, Sterility, Microbial Identification, Bioburden and Plate Reading.

• Perform utility monitoring of purified water and compressed gases.

• Data entry and trend data as needed and prepare slides for management.

• Assist in investigations regarding out of specification (OOS) results and manage deviations related to microbiological procedures.

• Routine maintenance of laboratory equipment and lab spaces.

• Review and approve all final product release test results.

• Perform other duties as required.

Basic Qualifications

• AA Degree and 1+ years' experience in Microbiology lab/Environmental Monitoring OR

• HS Degree and 2+ years' experience in Microbiology lab/Environmental Monitoring.

Preferred Qualifications

• Experience in the application of microbiological techniques such as environmental air monitoring, water testing, and surface monitoring.

• Experience in aseptic techniques and clean room operations.

• Ability to gown for entry into aseptic core and supporting areas and lift approximately 25 lbs.

• Knowledge of GMP, SOPs and quality control processes for commercial manufacturing.

• Proficient in MS Word, Excel, PowerPoint and other applications.

• Excellent interpersonal, verbal and written communication skills.

• Comfortable in a fast-paced environment with minimal direction and able to adjust workload based upon changing priorities.

• Ability to be flexible with schedule and work overtime as needed.

Under direct supervision by the Medical Director, assists with coordinating the operation of Women’s Mental Health and Reproductive Psychiatry (WMHRP) clinical programs. Ensures the provision of and access to comprehensive, integrated, and uninterrupted mental health care to all patients. Additionally, provides evidence-based treatment, reflecting commitment to the values and ethics of the profession, for a variety of mental health conditions prevalent in this patient population which include but are not limited to infertility, perinatal loss, birth trauma, perinatal and postpartum support for mood and trauma-related disorders; and other duties as assigned.

ESSENTIAL FUNCTIONS

• Coordinates patient referrals by coordinating multiple referral sources (telephone, electronic medical record, etc.) across multiple locations within the UMMS system (UMMC downtown and Midtown locations only).
• Works closely with Medical Director and other site Clinical Directors to ensure appropriate referral of patients within the WMHRP program.
• Maintains referral database to track patients connected to care and lost to follow-up and using database to analyze barriers to care; monitors referral flow, time to next appointment, and management of calls.
• Implements and monitors quality assurance indicators, which may include timeliness of first appointment, case management assessment procedures, timeliness of diagnostic evaluations, and completeness of assessment procedures.
• Assists Medical Director with disseminating information at staff meetings, interpreting policies, reporting on progress of the programs, and providing continuity among staff members between all program locations.
• Assists Medical Director with monitoring the environment of care across multiple sites and addressing any issues that occur for the WMHRP program.

Note: The intent of this list of primary duties is to provide a representative summary of the major duties and responsibilities of this job. Incumbents perform other related duties as assigned. Specific duties and responsibilities may vary based upon departmental needs.

EDUCATION and/or EXPERIENCE

• Master’s degree from an accredited school of Social Work and LCSW-C licensure in good standing
• Clinical experience with the women’s mental health and reproductive psychiatry patient population
• Preferred, but not required, additional training and/or certification in perinatal mental health and/or reproductive psychiatry

Total Rewards

The referenced base salary range represents the low and high end of University of Maryland’s Faculty Physician’s Inc. salary range for this position. Some candidates will not be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/training and other qualifications. University of Maryland Faculty Physician’s Inc. offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here:

Primary Care Physician – Practice Ownership & Succession Opportunity

Reclaim the Practice of Your Dreams

What if you could return to the heart of medicine- the kind of practice where you know your patients by name, have time to listen, and play a meaningful role in their long-term health?

This rare opportunity allows you to step into an established, thriving MDVIP-affiliated primary care practice in Rockville, Maryland. You won’t just be inheriting a patient panel; you’ll be carrying forward a trusted legacy while shaping the future of care with the freedom, resources, and balance you’ve always wanted.

What Makes This Different

• A Practice to Call Your Own – Acquire a well-established practice with a loyal patient base that’s built on years of trust.
• Time to Truly Care – See just 8-10 patients per day, with longer appointments designed for personal preventive care.
• Preventive, Personalized Medicine – Focus on wellness, prevention, and meaningful relationships rather than volume-based care.
• Work-Life Balance – A manageable schedule that respects both your patients’ health and your own well-being.
• Autonomy with Support – Lead independently while tapping into the strength and scale of MDVIP’s national physician network.

What You Bring

• Board certification in Internal Medicine or Family Medicine
• Active medical license (or eligibility to obtain)
• A passion for patient-centered, preventive care
• Outpatient primary care experience (5+ years preferred)
• Interest in ownership and long-term practice leadership
• Commitment to community, legacy, and lasting relationships

Why MDVIP?

Joining MDVIP means more than changing your schedule—it’s about transforming your practice and your future. You’ll have the independence of ownership, the security of a proven model, and the resources of a national network. Physicians affiliated with MDVIP consistently report higher satisfaction, better patient outcomes, and the fulfillment that comes from returning to the art of medicine.

About MDVIP

MDVIP is the nation’s leader in personalized primary care, empowering more than 1,400 affiliated physicians to care for over 425,000 patients nationwide. Recognized as a Great Place to Work® since 2018, MDVIP provides the infrastructure, tools, and support that enable physicians to deliver truly individualized care.

MDVIP is an Equal Opportunity Employer and is committed to fostering an inclusive and diverse workplace. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status. We believe that diversity and inclusion drive innovation and strengthen our company culture.

If you require accommodations during the application or interview process, please let us know, and we will be happy to assist.

Our Client a technology company that specializes in providing mission-critical communication systems and analytics for public safety, is looking for someone to join their team as a Repair Coordinator!

**This is an onsite 6-month contract-to-hire that takes place in Lanham, MD **

Required Skills &Experience

• Associate’s Degree in EE/EET or equivalent experience
• Understanding of RF and electronics theory
• Knowledge of two-way radios and RF communications
• Proficiency in Windows and Google Suite applications
• Strong verbal and written communication skills
• Ability to maintain accurate documentation
• Team-oriented work style
• Experience in repair center or customer service

What You Will Be Doing

• Repair, upgrade, and program MSI two-way radios
• Set up, adjust, and operate test equipment per procedure
• Monitor equipment performance and conduct test runs
• Document radio/device performance and validate results
• Troubleshoot and diagnose issues using documented methods
• Collect and report test data, including serial/model numbers and features
• Clean equipment and ensure readiness for shipment

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k)
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.

State of Maryland

Department of General Services

Maryland Capitol Police

Chief of Police (MCP Colonel)

Open Until Filled

Salary Range: SLE 11: $131,446 - $215,311 (depending on experience and qualifications)

Location: Offices located at MCP Divisions in Baltimore and Annapolis, Maryland

This is a Management Service position and serves at the pleasure of the Appointing Authority (“at-will”).

The Maryland Department of General Services - Maryland Capitol Police is a full-service state law enforcement agency that enforces criminal and traffic laws in and around state-owned and leased

facilities, located across the State of Maryland. The agency's mission is to provide a safe environment for all visitors, employees, and government leaders at state facilities, and to protect people and property as a premier

state law enforcement and security organization.

Here at DGS, we truly Do Great Service… Consider joining our team!

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Reporting directly to the DGS Secretary, this executive leadership position serves as the Chief of Police for the Maryland Capitol Police (MCP) with the rank of Colonel. Job responsibilities will be diverse and challenging, requiring a combination of strong leadership, strategic thinking, and operational expertise. The Chief is required to ensure the effective management and enforcement of all laws and regulations related to criminal and traffic law, building security, infrastructure protection, the safety of the legislative general assembly, protection of the Maryland State Capitol, managing and monitoring demonstrations and rallies on the Capitol grounds, and ensuring resource management within the department.

The Chief and MCP’s leadership team are responsible for developing and implementing MCP’s policies, procedures, and programs to safeguard and protect state-owned and leased facilities, reduce crime, and promote sustainable practices. The Chief is responsible for the overall leadership and management of the department, directly supervising the Deputy Chief who in turn manages three Bureau Chiefs, and for making executive-level decisions regarding the department's operational expenditures. The Chief also collaborates with other law enforcement agencies, government agencies, and community stakeholders to address complex security issues and promote community service, public awareness, and engagement.

The Chief is expected to establish and maintain effective working relationships, attend senior- and executive-level staff meetings, and coordinate with executives from the DGS Office of the Secretary, the Governor’s Office, and other executive levels of State government. The Chief is expected to lead by example, demonstrating integrity, professionalism, and a commitment to upholding the highest standards of ethical conduct. The incumbent will mentor and support staff members, foster a culture of teamwork and accountability, and ensure that resources are utilized efficiently and effectively to achieve the department's goals.

DGS is seeking a highly skilled and experienced leader to join the team as an executive-level member of law enforcement. The ideal candidate will be a strategic thinker, visionary leader, and effective communicator with a proven track record of managing and overseeing complex and diverse law enforcement operations at an executive level.

Responsibilities include:

• Developing and implementing strategic plans, policies, and procedures to ensure effective law enforcement operations, and providing leadership and guidance to department heads and staff members to achieve organizational goals and objectives.
• Overseeing the allocation of resources, budget management, and financial planning to support law enforcement activities.
• Collaborating with external stakeholders, government agencies, and community organizations to enhance public safety initiatives.
• Monitoring and evaluating the department’s overall performance, identifying areas for improvement, and working with MCP’s leadership team to implement corrective actions as needed.
• Ensuring compliance with local, state, and federal laws, rules, regulations, and standards for law enforcement agencies.
• Representing DGS at public events, meetings, and hearings to communicate critical messages and foster positive community relations.
• Staying informed about emerging trends, technologies, and best practices in law enforcement to drive innovation and continuous improvement.
• Handling sensitive and critical situations with professionalism, integrity, and confidentiality; and other duties as assigned.
• Developing and implementing comprehensive plans to manage public events, including demonstrations and protests, in accordance with all applicable laws, rules, and regulations.

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Preferred Qualifications:

• Bachelor’s degree from an accredited college or university with major coursework in law enforcement, criminal justice, criminology, or a related field in law enforcement, public administration, or a related field of study. (Executive leadership training to include FBINA, SMIP, FBI LEEDA, and Northwestern School of Police and Command may be considered in place of a Bachelor’s degree.)
• Ten (10) years of professional experience in law enforcement, with a minimum of five (5) years of this experience at a command level position, to include experience at the rank of an assistant or deputy police chief.
• Demonstrated track record of effective leadership, innovation, and collaboration within law enforcement, along with excellent interpersonal, communication, and conflict-resolution skills.
• Ability to work effectively in a geographically diverse and multicultural community.
• Must have a valid driver's license, with a good driving record (driving record will be verified to confirm eligibility for hire during the background check process).
• Current Police Certification issued by the Maryland Police and Correctional Training Commission (MPCTC).
• Exceptional oral and written communication and interpersonal skills to interact with diverse stakeholders, including other law enforcement agencies, government officials, and the public.
• Ability to make sound judgments and decision-making in intense and high-pressure situations.
• Ability to multitask and work independently in a fast-paced, high-pressure, and high-demand environment.
• Proficiency in using technology and law enforcement databases.
• Familiarity with budgeting, resource allocation, and strategic planning processes.
• Ability to effectively lead a highly diverse team across multiple geographic locations.
• Ability to work varying shifts and hours, including nights, holidays, and weekends, on an as-needed basis.
• Availability to respond to emergencies and urgent matters 24 hours a day and 7 days a week.

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Limitations on Selection:

1. This position is only open to those who have successfully graduated from a recognized police training academy or equivalent law enforcement training. Proof of said education/training is required prior to hire.

2. A background check will need to be completed and passed to be eligible for hire.

Special Requirements:

1. Selection standards for Police Officer certification are established by the Maryland Police and Correctional Training Commission per Public Safety Article, Section 3-207, Annotated Code of Maryland. These selection criteria are listed in detail in the Code of Maryland Regulations 12.04.01.04 and include the following:

• U.S. Citizenship
• Must be at least 21 years of age
• Satisfactory background investigation, including a check of criminal history
• Oral interview
• Physical examination
• Possession of a valid Maryland state driver's license

2. Employees in this classification are subject to call-in and, therefore, will be required to provide the employer with a phone number where they can be reached after hours and during nights, holidays, and weekends.

3. Employees in this classification are required to bear firearms and to demonstrate practical knowledge and proficiency in the safe use and care of firearms periodically as required by the Maryland Police and Correctional Training Commission.

4. Employees in this classification are subject to substance abuse testing per Code of Maryland Regulations 17.04.09, Testing for Illegal Use of Drugs.

5. Must meet the physical fitness standards required for law enforcement officers, including passing a physical fitness test, the ability to work in various outdoor environments and adverse weather conditions, and willingness to work irregular hours, including nights, weekends, and holidays.

Benefits:

The State of Maryland offers a generous benefits package that includes:

• Tuition reimbursement for those who qualify
• Free mass transit in Baltimore & Annapolis
• Generous paid leave that increases with years of service
• Paid holidays
• Health coverage with low out-of-pocket costs
• Employee & employer contributory pension plan

Click on the link below for more information.

STATE OF MARYLAND BENEFITS

TO APPLY:

Interested applicants should e-mail a resume and cover letter to – include “MCP Chief” in the subject line of the e-mail.

For questions, call our HR Office at 41

For more information about DGS, please visit: is an Equal Opportunity Employer

Title: Claims Specialist

Salary Range: $70,000 – $85,000

Bonus Potential: 7.5%

Location: Onsite in Columbia, MD – potential for hybrid after training and some travel could be required

About the Role

We are seeking a highly organized and customer-focused Claims Specialist to manage and resolve customer claims with precision and empathy. In this role, you will serve as the primary point of contact for customers, ensuring claims are logged, tracked, and resolved efficiently while collaborating across Manufacturing, Finance, and Customer Service teams.

The ideal candidate will use strong analytical, project management, and communication skills to drive root cause analysis, implement corrective actions, and enhance the overall customer experience.

What You’ll Do

• Log, track, and manage customer claims in Salesforce from initiation to resolution.
• Communicate empathetically with customers, providing timely updates throughout the claims process.
• Collaborate with Manufacturing, Finance, and other internal teams to investigate claims and implement resolutions.
• Facilitate cross-functional meetings and follow up on corrective actions to ensure accountability.
• Identify trends in claims, perform root cause analysis, and recommend process improvements.
• Provide regular reports on claim volume, resolution times, root causes, and customer impact.

Additional Expectations

• Maintain accurate and thorough documentation of all claims, communications, and outcomes.
• Escalate complex issues appropriately and ensure follow-through on resolutions.
• Uphold a high standard of service excellence in every customer interaction.
• Support continuous improvement initiatives by analyzing data and providing actionable insights.
• Manage multiple priorities effectively while maintaining attention to detail and quality.

What You’ll Bring

• Bachelor’s degree in Business, Project Management, or a related field.
• 3+ years of experience in customer service, claims resolution, or project coordination.
• Proficiency in Salesforce, Excel, and data analysis tools.
• Excellent communication, problem-solving, and organizational skills.
• Ability to drive cross-functional collaboration and manage multiple priorities.
• Preferred: Experience in manufacturing or B2B environments, familiarity with root cause analysis frameworks (e.g., 5 Whys, Fishbone), exposure to corrective action planning, and project management certification (CAPM or PMP).

The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work