Jobs in Lake Forest Orange County, CA
503 positions found — Page 31
This SAM will manage and develop relationships with selected strategic accounts (Original Equipment Manufacturer of on-road & off road equipment. The core responsibility of the role is to coordinate and align internal resources to meet the needs of our strategic accounts, ensuring customer satisfaction and driving business growth.
Key Responsibilities
- Relationship Building: Nurture strong, multi-level relationships with key executives and stakeholders at assigned OEM accounts.
- Strategic Planning: Develop and execute comprehensive account plans and sales strategies to achieve business growth and revenue targets.
- Business Development: Identify new opportunities, manage complex projects, and drive incremental sales through market research and understanding client needs.
- Sales Cycle Management: Lead the entire sales process, from RFQ/RFI to contract closing, ensuring smooth communication and value delivery.
- Internal Coordination: Act as the central point of contact, coordinating with internal teams (product, marketing, support) to meet customer demands.
- Market Expertise: Provide crucial market intelligence and insights to internal teams to inform product development and strategy.
Typical Industries
- Automotive: Managing relationships with major car, truck, and bus manufacturers.
- Construction Equipment: Managering relationships with major excavator, loader, dump truck
Skills & Qualifications
- Strong negotiation, communication, and interpersonal skills.
- Proven experience in managing large, strategic B2B accounts, often in a technical or complex sales environment.
- Ability to translate complex technical details into clear business benefits.
- Market knowledge relevant to the specific automative industry
Location: Irvine, CA – BCM Advanced Research
Are you ready to launch—or reset—your career in technology sales?
BCM Advanced Research, a leading innovator in the high-tech industry since 1990, is seeking a driven and enthusiastic Inside Sales Account Executive to join our dynamic team.
This is an exciting opportunity to grow with a well-established company serving clients across diverse markets, including healthcare, defense, digital broadcasting, retail, industrial automation, security, and more.
About BCM
BCM Advanced Research develops cutting-edge embedded computing and hardware solutions that are integrated by OEM customers into products ranging from medical devices to casino gaming systems.
Our Irvine, California headquarters serves as the hub for U.S. operations and offers a collaborative, team-oriented environment with strong long-term career growth potential.
What You’ll Do
As an Inside Sales Account Executive, you will play a key role in driving revenue growth by:
- Building New Relationships: Leverage BCM’s CRM system to follow up on inbound leads and partner with senior Sales Executives to identify and develop new business opportunities.
- Growing Existing Accounts: Expand revenue within your assigned accounts by identifying new projects and ensuring BCM solutions align with customer requirements.
- Identifying Decision Makers: Research and engage key contacts within target organizations to position BCM’s solutions effectively.
- Proactive Communication: Maintain consistent outreach via phone and email to share product updates, market insights, and generate future sales opportunities.
- Collaborating with Senior Sales: Qualify and transition larger opportunities to senior Sales Executives while independently managing Tier 3 and Tier 4 accounts.
- Tracking Performance: Accurately document prospecting activities, opportunities, and account updates within the CRM system.
What You’ll Bring
- A strong desire to build a long-term career in technology sales, with a goal-oriented mindset.
- Experience or familiarity with computer hardware and software (preferred).
- High energy, self-motivation, and the ability to work independently in a fast-paced environment.
- Excellent written and verbal communication, presentation, and negotiation skills.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook) and general web tools.
- A bachelor’s degree (or equivalent combination of education and experience).
- Ability to work on-site at our Irvine, CA office.
Why Join BCM?
BCM offers a competitive compensation and benefits package, including:
- Competitive Base Salary + Performance Bonuses
- Comprehensive Benefits: Medical and dental coverage, paid vacation, sick leave, and a partially matched 401(k)
- Career Advancement: Clear opportunities for professional growth within BCM and the broader technology sector
How to Apply
If you’re ready to begin your career in technology sales with BCM, please send your resume and salary requirements to
Please include your U.S. legal work status in your application.
Join BCM Today
Take the next step in your sales career with an industry leader and unlock your full potential.
Location: Remote / Nationwide
Insellerate is growing fast — powered by Aithena our AI-driven CRM and borrower engagement tools. We’re looking for a hungry Account Executive / BDR who loves to hunt and create new opportunities.
What You’ll Do:
- Prospect, research, and cold call to build pipeline
- Convert leads from marketing campaigns, trade shows, and partner lists
- Qualify opportunities and set high-value meetings
- Collaborate with senior sales executives and marketing
What We’re Looking For:
- 1–3 years of sales experience (SaaS or mortgage/financial services a plus)
- A true go-getter: resilient, coachable, and motivated to grow
- Strong communication and teamwork skills
Join a high-growth SaaS company at the forefront of AI in mortgage technology. Competitive pay, benefits, and career growth opportunities.
Apply today and help shape the future of borrower engagement!
The Manager of Quality Assurance/Quality Control has a keen eye for detail and extensive experience in quality system development and control. This position is responsible for ensuring all external and internal quality assurance standards are met before our product reaches our customers. This candidate will continue to define the division’s QC/QA initiative and implement best practices with the purpose of identifying non-conformity issues and improving overall customer satisfaction.
Essential Duties and Responsibilities
- Design, deploy, and maintain the business unit’s quality management processes.
- Develop best practices for in-line and final inspections, product testing, and reporting.
- Evaluate and improve all processes that impact product quality and customer satisfaction.
- Prepare and communicate quality performance reports to suppliers, internal teams, and executive management.
- Establish and maintain QA audit standards for new and existing suppliers—domestic and international.
- Collaborate cross-functionally with internal teams, agents, and vendors to implement effective QA/QC protocols.
- Manage third-party lab testing programs (e.g., with Bureau Veritas), including test protocol development and execution.
- Advise internal and external stakeholders on product improvements and technical solutions.
- Oversee quality review during new vendor onboarding, ensuring completion of audits, certifications, and corrective action plans (CAPs ).
- Demonstrates high level of quality work, attendance and appearance.
- Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management.
- Adhere to all local, federal and state laws in addition to Company policies, procedures, and practices.
- Performs any other duties that may be assigned by management.
- Demonstrates high level of quality work, attendance and appearance.
- Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management.
- Adhere to all local, federal and state laws in addition to Company policies, procedures, and practices.
- Performs any other duties that may be assigned by management.
Qualifications
- Bachelor’s degree in Supply Chain, Business, or related field.
- 7–10+ years of experience in QA/QC within apparel or footwear.
- Strong knowledge of global audit protocols.
- Working knowledge of ISO, ASTM, AATCC standards and test methods.
- Experience working with global factories.
- Ability to manage third-party audit firms.
- Strong communication and negotiation skills.
- Analytical and data-driven decision making.
- Ability to influence cross-functional teams.
- High integrity and cultural sensitivity.
- Willingness to travel internationally as required.
- Thorough knowledge of manufacturing related quality assurance methodologies and standards.
- Experience working with ANSI or other sampling tables.
Competencies
- Ensure Effective Communication - Listens carefully and attentively to others' opinions and ideas. Communicates information clearly, concisely, and professionally.
- Establish Trust - Follows through on commitments. Is honest and direct with others. Promotes a culture of respect for, commitment to, and compliance with Company values, beliefs, and standards. Ensures the protection of confidential information.
Boot Barn Benefits & Additional Compensation Opportunities
- Competitive salary.
- Merchandise discount: 50% off of Exclusive Brands and 40% off of third-party brands.
- Paid Time Off plan for year-round Boot Barn Partners.**
- Medical, Dental, Vision and Life Insurance.**
- 401(k) plan with generous company matching.
- Flexible schedules and work/life balance.
- Opportunities for growth at every level – we are opening 50+ new stores each year.
**For eligible Boot Barn Partners
PAY RANGE: $80,000.00-$90,000.00/yr*
*compensation varies based on geography, skills, experience, and tenure
Physical Demands
In general, the following physical demands are representative of those that must be met by a Partner to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job.
- Standing, walking and squatting less than fifty percent of the work shift.
- Required to lift, move and carry up to 40 pounds.
- Ability to read, count and write to accurately complete all documentation and reports.
- Must be able to see, hear and speak in order to communicate with partners and customers.
- Specific vision abilities include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
- Manual dexterity required using hands to finger; handle, feel and type; reach with hands and arms.
[ ] Sedentary: Limited activity, no lifting, limited walking
[ X ] Light: Office work, some lifting, bending, stooping or kneeling, walking
[ ] Moderate: Mostly standing, walking, bending, frequent lifting
[ ] Arduous: Heavy lifting, bending, crawling, climbing
Work Environment
In general, the following conditions of the work environment are representative of those that a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job within the environment.
- The workspace is clean, orderly, properly lighted and ventilated with the proper safety compliance.
- Noise levels are considered moderate.
Boot Barn, Inc. reserves the right to make exceptions to modify or eliminate this document or its content. This document supersedes all previous policies, procedures or guidelines pertaining to this subject.
Our core value of community bands us together in supportive and inclusive ways to drive our collective success. Boot Barn provides equal employment opportunity to all applicants and employees without regard to race, color, religion, sex, sexual orientation, age, national or ethnic origin, veteran or military status, disability, as well as any other protected status under the law.
Americans with Disabilities Act (ADA) - Boot Barn will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required by applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Boot Barn Store or Distribution Center or reach out to Human Resources at 1-949-453-4400, Option 4.
California Privacy Notice
Director of Microbiology
Position Summary
CBS Butler have partnered with a leading CDMO in Irvine, California who are looking for a Director of Microbiology. The Director of Microbiology will be responsible for the strategy and oversight of the Contamination Control Program within the manufacturing facility. This role leads Sterility Assurance, Environmental Monitoring, aseptic process oversight, and microbiological method validation while ensuring full cGMP compliance. The position provides technical leadership across manufacturing, quality, and regulatory functions and directs day-to-day microbiology laboratory operations.
Key Responsibilities
- Own and execute the Contamination Control Strategy across sterile manufacturing operations.
- Lead Sterility Assurance and Environmental Monitoring programs (media fills, sterility, endotoxin, bioburden, EM trending).
- Serve as SME for aseptic processing, investigations, change control, and CAPA.
- Direct microbiology laboratory operations, ensuring inspection readiness and regulatory compliance.
- Develop and lead laboratory staff, aseptic training, and qualification programs.
Qualifications
- 8+ years of progressive microbiology leadership experience in pharmaceutical or biotechnology manufacturing.
- Strong expertise in sterile drug product manufacturing and sterility investigations.
- Deep knowledge of global cGMP, FDA, EU, ICH, USP, EP, and Annex 1 requirements.
- Demonstrated leadership experience managing laboratory operations and cross-functional stakeholders.
- Bachelor’s degree or higher in Microbiology, Life Sciences, Chemistry, or related scientific discipline.
Location: Irvine, CA – BCM Advanced Research
Are you an experienced sales professional ready to drive meaningful growth in the embedded computing industry?
BCM Advanced Research, a trusted leader in embedded computing solutions since 1990, is seeking a high-performing Senior Sales Account Executive to join our expanding team.
This role is ideal for accomplished professionals with a proven track record of selling embedded computing or similar hardware solutions to OEM customers across diverse industries.
About BCM
BCM Advanced Research develops advanced embedded computing and hardware solutions that are integrated by OEM customers into products spanning medical devices, industrial automation systems, gaming platforms, digital signage, and more.
With over 35 years of industry success, BCM continues to expand its North American presence through innovation, strong partnerships, and a results-driven sales organization.
What You’ll Do
As a Senior Sales Account Executive, you will play a pivotal role in expanding BCM’s market presence and driving revenue growth by:
- New Business Development: Proactively identify, pursue, and close new OEM opportunities through outbound prospecting, customer visits, virtual engagement, and strategic outreach.
- Sales Pipeline Management: Build and maintain a strong sales funnel using CRM tools, trade show leads, web inquiries, distribution partners, and manufacturer rep networks.
- Closing Complex Deals: Manage full sales cycles from initial engagement through negotiation and contract closure.
- Strategic Collaboration: Partner with BCM’s account management team to ensure a smooth transition post-sale, allowing you to remain focused on new revenue generation.
- Territory Management: Travel as needed to engage prospects and customers, whether operating regionally from a home office or from our Irvine headquarters.
What You’ll Bring
- Extensive experience selling embedded computing or comparable hardware solutions to OEM customers.
- Demonstrated success generating leads, building executive-level relationships, and closing complex sales.
- Strong written and verbal communication, presentation, and negotiation skills.
- Proficiency in Microsoft Office and CRM systems.
- A bachelor’s degree or equivalent professional experience.
- Ability to work independently, stay organized, and effectively manage multiple accounts and opportunities.
- Residence near Irvine, CA, or willingness to travel regularly if working remotely.
Why Join BCM?
BCM offers a competitive compensation and benefits package, including:
- Competitive Base Salary + Performance-Based Commission Structure
- Comprehensive Benefits: Medical and dental coverage, paid vacation and sick leave
- Additional Perks: Company-paid mobile phone and partially matched 401(k)
- Career Advancement: Strong opportunities for professional growth within a stable and expanding high-tech organization
How to Apply
If you are ready to take your sales career to the next level with BCM, please submit your resume and salary expectations to
Please include your U.S. work authorization status in your application.
HCLTech is looking for a highly talented and self- motivated Senior Design Quality Engineer to join it in advancing the technological world through innovation and creativity.
Job Title: Senior Design Quality Engineer
Job ID: 79890
Position Type: Full-time with HCLTech
Location: Irvine, CA
Role/Responsibilities:
Client is seeking a seasoned Senior Design Quality Engineer to support quality engineering activities for released products, ensuring compliance with regulatory standards and internal procedures. This role involves cross-functional collaboration to manage product risks, support validation efforts, and drive continuous improvement in design and manufacturing processes.
Key Responsibilities:
- Ensure quality engineering activities for released products align with regulatory and internal standards.
- Collaborate with cross-functional teams to develop and maintain product risk management documentation:
- Risk Management Plans
- Risk Assessments
- Design Failure Mode and Effects Analysis (DFMEA)
- Risk Management Reports
- Support the development and execution of:
- Verification & Validation (V&V) plans, protocols, and reports
- Test Method Validation
- Process validation activities (PFMEA, IQ, OQ, PQ)
- Utilize statistical tools (e.g., Minitab) for data analysis and decision-making.
- Oversee product testing and analysis to ensure compliance with applicable standards.
- Apply Design Control principles to support sustaining engineering efforts, including design updates and product enhancements.
- Resolve quality issues, manage design changes, and assess risks in collaboration with engineering, manufacturing, and quality teams.
- Proactively identify and mitigate product risks using risk management techniques.
- Employ structured problem-solving methodologies to address product and process challenges.
- Communicate findings effectively through presentations, technical reports, and cross-functional collaboration.
Pay and Benefits
Pay Range Minimum: $42.78 per hour
Pay Range Maximum: $50.00 per hour
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to for investigation.
Compensation and Benefits
A candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.
How You’ll Grow
At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.
This Jobot Job is hosted by: Gabriel Ozuna
Are you a fit? Easy Apply now by clicking the "Apply" button
and sending us your resume.
Salary: $67,000 - $100,000 per year
A bit about us:
For over 50 years, we have been a leading supplier of industrial machinery to manufacturers around the world. No manufacturer can offer the same customizable manufacturing equipment across such a diverse assortment of industries, applications, and structures.
Why join us?
- We are a leader in our industry
- We offer long term career stability
- Opportunities for continued learning, development & advancement
- Excellent pay
- Great benefits
- Positive company culture
- Ability to make an immediate impact
Job Details
Job Overview:
You will collaborate closely with our engineering and production teams, serving as the subject matter expert for our control’s platform. In this role, you will support our service technicians in the installation, troubleshooting, maintenance, and retrofitting of PLC-based control systems utilized in hydraulic and servo-electric presses.
Key Responsibilities:
- Control System Troubleshooting & Repair: Diagnose and repair PLC-based press control systems, hydraulic motion control circuits, and servo systems.
- Installation & Commissioning: Install, configure, and commission control systems for hydraulic and servo electric presses, ensuring proper integration of PLCs and peripherals
- Retrofits & Upgrades: Assist in modernizing hydraulic press controls, upgrading outdated PLCs, HMIs, motion controllers, and hydraulic servo systems for improved performance and automation.
- Field Service & Customer Support: Provide on-site and remote troubleshooting for hydraulic and servo electric press controls, minimizing downtime, and ensuring customer satisfaction.
- Programming & Debugging: Develop, modify, and troubleshoot PLC logic, HMI screens, motion control programs, and press automation sequences.
- Preventive Maintenance & Optimization: Conduct control system inspections and hydraulic system tuning to enhance system performance and reliability.
- Documentation & Reporting: Maintain service reports, control schematics, wiring diagrams, and software backups for customer and internal records.
- Training & Collaboration: Work closely with engineering, production, and service teams to provide training and guidance on press control systems.
Preferred Skills:
- Bachelor’s degree in a technical field, most commonly Electrical or Mechanical Engineering
- 5-7 years’ experience in a manufacturing environment
- 7-10 years industry experience without a bachelor’s degree
- Self-starter who is adaptable to work independently and within a team environment
- Excellent communication skills and the ability to work in an interactive group environment are essential.
Interested in hearing more? Easy Apply now by clicking the "Apply" button.
Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at /legal.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: /privacy-policy
Check out these higher-salaried federal law enforcement opportunities with the U.S. Customs and Border Protection. Your current or prior law enforcement experience may qualify you for this career opportunity with the nation's premier federal agency charged with securing our borders and protecting our country.
You may qualify for these higher-graded Border Patrol Agent (BPA) opportunities if you have current or prior law enforcement experience, including military police or local/state law enforcement.
IMPORTANT NOTICE: Duty assignments may include the Southwest Border. U.S. Border Patrol determines assignments based on operational needs, which may not align with your preferences. Relocation may be required.
EARN UP TO $30,000 IN RECRUITMENT INCENTIVES: Newly appointed Border Patrol Agents will receive a $20,000 incentive $10,000 after completing academy training and $10,000 after fulfilling a 3-year agreement. An extra $10,000 is available for prioritized locations (Sierra Blanca, Presidio, Sanderson, Comstock, Freer, Hebbronville, TX; Lordsburg, NM; or Ajo, AZ).
The U.S. Border Patrol (USBP) offers a career with camaraderie, pride, purpose, and the mission of protecting America.
If youre looking for an exciting, well-compensated federal law enforcement career, apply now. U.S. Customs and Border Protection is hiring full-time Law Enforcement Officer (LEO) positions.
Salary and Benefits
Base Salary: GL-9/GS-11: $63,148 $120,145 per year
Locality Pay: Varies by duty location
Overtime: Up to 25% additional pay
This is a career ladder position progressing from GL-9 to GS-11 to GS-12. You may be promoted after 52 weeks at each level without reapplying.
Benefits include health insurance, paid leave, and the Thrift Savings Plan (similar to a traditional or Roth 401(k)).
Duties and Responsibilities
As a BPA, you help protect the U.S. by securing borders, stopping illegal activity, and supporting economic stability.
Typical assignments include:
- Questioning individuals and inspecting documents and property
- Apprehending undocumented individuals or smugglers using covert surveillance and infrared scopes
- Tracking and interpreting signs of illegal entry
- Performing farm, traffic, building, city, and transport checks
- Patrolling using vehicles, horses, boats, ATVs, snowmobiles, or motorcycles
Qualifications
GL-9: One year of specialized experience at the next lower level, including:
- Searching detained persons, vehicles, and surroundings
- Apprehending or restraining suspects in violation of law
- Using firearms, writing reports, serving warrants, and gathering case evidence
GS-11: One year of specialized experience at the next lower grade, including:
- Using intelligence to monitor criminal threats and operations
- Leading fraud or contraband investigations
- Apprehending violators using surveillance and detection tech
There is no education substitution for GL-9 or GS-11 positions.
Other Requirements
- Citizenship: Must be a U.S. Citizen
- Residency: Must have lived primarily in the U.S. for 3 of the last 5 years
- Age: Must be referred before turning 40 (exceptions for federal or veteran law enforcement)
- Veterans: May qualify under Veterans Recruitment Appointment (VRA)
Formal Training: After hiring, agents attend the U.S. Border Patrol Academy in Artesia, NM for 6 months of instruction in immigration law, firearms, defensive tactics, Spanish, and more.
How to Apply
Click the Apply button on this page. You will be redirected to the CBP Talent Network. Select "Border Patrol Agent" and complete the pre-screening questions.
You will receive a link to the BPA Job Opening Announcements on USAJOBS. Follow all instructions and submit all required materials (resume, transcripts, etc.). Youll be evaluated based on your application and the BPA Entrance Exam.
If you have questions, contact a recruiter: /s/usbp
NOTE: Subscribers to the CBP Talent Network will receive monthly updates on webinars, expos, and job opportunities.
RequiredPreferredJob Industries- Government & Military
on W2 Note: • Schedule is Saturday 6:30 AM – 5 PM Sunday 6:30 AM – 5 PM Monday 6:30 AM – 5 PM Tuesday – 9 AM
- 7:30 PM • Highly preferred to have Urgent care/Doctors’ office/Dental office experience Must have solid health insurance background.
Job Summary: · This position requires the full understanding and active participation in fulfilling the mission of.
· It is expected that the employee will demonstrate behavior consistent with our core values: Integrity, Accountability, Best Practices, Compassion and Synergy.
· The employee shall support ’s strategic plan and participate in and advocate performance improvement/patient safety activities.
· The Registration Representative is under the direction of the Supervisor/ Manager and is responsible for completing all registrations of patients presenting for procedures, admissions, outpatient and ER visits.
· The Representative must obtain and verify demographic and insurance information so that the patient can be accurately identified and billed for their services.
· The registration representative is responsible for collecting and posting the patient’s financial responsibility in Epic and immediately dropping the payment in the safe or locked cash drawer.
· Excellent customer service must be maintained with all patients, visitors, clinicians, and co-workers.
Skills: · Ability to communicate effectively in written and verbal form · Adheres to department policy of using two patient identifiers.
· Avoids HIPAA violations by choosing correct MRN and interviews, registers, and pre-registers patients timely and accurately in Epic.
· Ensures all registration forms are complete, signed, and scanned.
Enter notes in Epic as required.
· Ability to provide excellent customer service using Simply Better and AIDET principles.
· Collects and posts payments timely and accurately.
Immediately drops payment in safe or cash drawer.
· Ability to follow company policies, supports department performance improvement activities.
(Staff meetings, employee engagement survey, education, and training activities) · Maintains registration accuracy rate of 95% or better.
· Monitors and manages work queues.
· Ability to be at work and be on time.
Adheres to MHS time and attendance policy.
· Ability to follow company policies, procedures, and directives.
Supports department performance improvement activities.
(Meetings, employee engagement survey, education, and training activities) · Ability to interact in a positive and constructive manner.
· Ability to prioritize and multitask.
Essential Job Outcomes: · Adheres to department policy of using two patient identifiers ensuring correct information appears on all documents, armbands, and labels.
Adheres to a verbal verification of armband placement.
· Avoids HIPAA violations by accurately entering information into the Epic system to avoid passing on defects; such as incorrect patient name, PCP, guarantor and insurance information.
· Interviews, pre-registers and registers patients timely and accurately.
Appropriate level of expertise in Epic, OnBase, RTE, insurance websites to ensure accurate and efficient registrations.
· Ensures that all registration forms are complete, signed, scanned and indexed in Epic timely.
Enters notes in referral or auth/cert and uses billing indicator as needed.
· Delivers excellent customer service using “Simply Better” and AIDET principles with patients, staff, and visitors.
Maintains effective working relationships with co-workers and others.
Utilizing Simply Better recognition cards or any other communication regarding customer service.
· Collects and posts patient financial responsibility; including deposits, copays, deductibles, estimates, and/or coinsurance timely and accurately.
Drops payment in the safe or cash drawer timely.
Based on a monthly department cash collection goal.
· Participates in and supports department specific performance improvement education, training, staff meetings, and projects.
(Employee Engagement survey, service excellence, etc.) Promotes and participates in the employee engagement action plan).
Assists with improving the score.
· Maintains an accuracy of 95% or better by selecting the correct insurance plan and IPA code.
Monitors and manages assigned work queues to maximize productivity by meeting department standards.
Appropriate level of expertise in Epic, Onbase, RTE and insurance websites to ensure accurate and efficient registrations.
· Monitors assigned WQ’s to maximize productivity by meeting department weekly goals.
· Adheres to MHS time and attendance policy #357.
Clocks “in and out” of MTM accurately with minimal clocking errors for each scheduled shift.
Signs off by the end of the pay period.
· Other duties as assigned.
Experience: • 1-2 years of experience in hospital admitting, physician office, or equivalent healthcare • Must communicate effectively and clearly both verbally and in writing • Strong customer service skills • General knowledge of insurance payors: PPO, HMO, POS, EPO, Medicare, Medi-Cal, & CalOptima • Bi-lingual (English/Spanish, or English/Vietnamese) preferred • Positive work ethic • General computer skills required including electronic medical record and Microsoft Office • Knowledge of medical terminology