Jobs in Farmington

Capital Planning Manager

Location: Livonia, Michigan

About the Role

We are seeking a strategic and results-driven Capital Planning Manager to lead high-profile facility and construction projects across our organization. This role offers the opportunity to shape our workspaces, drive operational efficiency, and lead a talented team from project inception to completion. You will collaborate with executives, operations, IT, and external partners to deliver projects on time, on budget, and at the highest quality standards.

This is a career-defining opportunity for a proven leader who thrives in fast-paced, complex environments and enjoys seeing projects come to life—from blueprint to occupancy.

Why You’ll Love This Role

• Lead and Inspire: Manage and mentor project coordinators and architectural staff, creating a collaborative, high-performing team.
• Drive Impact: Direct the planning, budgeting, and execution of capital projects that enhance workplace environments and operational efficiency.
• Be at the Center of Innovation: Partner with cross-functional teams including Operations, IT, and Purchasing to implement forward-thinking space planning and construction solutions.
• Shape Your Career: Opportunity to influence corporate strategy and build expertise across capital planning, architecture, and project management.

What We’re Looking For

• Bachelor’s degree in Architecture, Construction Management, or a related field
• 8+ years of progressive experience in capital planning, construction, or project management, including supervisory experience
• Expertise in interior building specifications, finishes, and system furniture
• Experience with AutoCAD and familiarity with PeopleSoft
• Proven track record of delivering complex projects on time and within budget
• Exceptional communication and collaboration skills to influence stakeholders at all levels

Core Responsibilities

• Lead the full lifecycle of capital projects—from scope definition to final delivery
• Develop and manage comprehensive budgets, schedules, and resource plans
• Prepare detailed project proposals, risk assessments, and executive reports
• Ensure seamless integration of IT infrastructure and operational systems during project rollouts
• Mentor and guide team members to achieve high performance and career growth
• Interpret architectural and engineering plans, space layouts, and regulatory standards to support efficient project execution

Skills & Attributes That Make You Stand Out

• Strategic thinker with strong organizational and analytical skills
• Excellent verbal and written communicator capable of engaging diverse teams
• High attention to detail and ability to manage multiple projects simultaneously
• Hands-on experience in space planning, cost estimating, and project execution
• Comfortable with Microsoft Office Suite, Project Management tools, and enterprise systems

Remora is hiring a Director of Project Execution. This individual will manage customer deployments of Remora’s carbon capture systems, guiding projects from planning through commissioning. The Director of Project Execution will be both a project driver and a customer advocate, ensuring deployments are safe, efficient, and aligned with customer needs, while also identifying opportunities for expanded partnerships.

We’re a 50-person climate tech startup based in Detroit, MI. We're building a device that captures a semi-truck’s carbon emissions directly from the tailpipe. We'll sell the CO2 to end-users, and share that revenue with our customers, so our device will create a new revenue stream while reducing their emissions.

We've signed up some of the largest companies in the world to pilot our technology, including iconic multibillion-dollar brands, top trucking companies, and some of the most recognizable Fortune 100 companies. We’ve raised multiple rounds of funding from top investors like Lowercarbon Capital, Union Square Ventures, First Round Capital, Y Combinator, and Valor Equity Partners.

Responsibilities

Plan & Develop

• Lead permitting and regulatory approval processes for customer sites.
• Coordinate with AE firms and engineers to design layouts, infrastructure, and system integration plans.
• Develop site plans and training procedures for site operations and maintenance.
• Support business development by identifying opportunities during planning to deepen customer partnerships.

Execute

• Manage deployment activities end-to-end, from permitting through construction, installation, and commissioning.
• Oversee contractors, vendors, and site partners to ensure scope, schedule, and budget targets are met.
• Identify risks early and implement mitigation strategies to avoid project delays or cost impacts.
• Travel frequently to customer sites to oversee execution and resolve challenges.
• Share customer insights with commercial teams to support account growth and expansion.

Collaborate

• Serve as the day-to-day customer-facing contact for deployment projects, providing regular updates and progress reports.
• Partner with internal engineering, EHS, and commercial teams to ensure deployments meet technical and safety standards.
• Work with municipalities, contractors, and regulators to coordinate permitting, construction, and inspections.

Grow

• Help develop scalable processes and playbooks for deployment that can be applied across multiple customer projects.
• Provide resources and training to ensure customers and partners are confident in operating deployed systems.
• Support customer success efforts by surfacing opportunities for long-term engagement and repeat deployments.

Design

• Contribute to process improvements by documenting lessons learned and standardizing practices.
• Ensure technical requirements are aligned with both customer needs and regulatory frameworks.
• Help optimize site deployment models for efficiency and repeatability.

Requirements

• 5–7+ years of experience in project/program management, ideally in energy, infrastructure, or industrial deployments.
• Experience managing contractors, vendors, and cross-functional teams.
• Strong customer-facing skills with a proven ability to build trust and manage expectations.
• Business development mindset, with the ability to identify and surface opportunities for account growth.
• Knowledge of permitting, construction, and system integration (mechanical/electrical).
• Excellent communication, organizational, and problem-solving skills.
• Ability to travel 50%+.

Here’s what we value:

• Mission First: We are laser-focused on our mission. We have chosen to take on the defining challenge of our time, and we don’t shy away from the hard decisions required to put our mission first, no matter how tough. The world needs our technology and it won’t happen any time soon if we don’t make it happen. We are a low-ego team, and we prioritize the mission over our self-interest. We think strategically with an eye to the long term, and we clearly separate what must be done well now, and what can be improved later, despite ambiguity.
• Burning Urgency: Our hard-core intensity and work ethic match the crisis we’re in. We have a strong bias toward action, and we execute with focus and speed. In the absence of guidance, we take charge, lead our teammates, and accomplish our goals. We aren’t afraid to change course when something isn’t working, and we find solutions even when it seems like there are none. We are cool under pressure, and our quiet determination and drive are unwavering. We relentlessly push ourselves and each other to improve. We don’t accept adequate performance. Excellence is the expectation. Many would say our standards are unreasonably high, and many would say our goals are unreasonably bold, but we are hungry to be exceptional. We will never give up, no matter what. If we get knocked down, we get back up, every time. We will not fail.
• Uncompromising Honesty: We are always honest with ourselves, our teammates, our customers, our investors, our suppliers, our communities, and all of our partners, especially about what’s not going well and what we don’t know. When we see issues, risks, or challenges, we speak up, and when we make mistakes, we admit them proactively and take full accountability. We challenge others directly when we disagree, even when it’s uncomfortable, and we seek this uncompromising honesty from others.
• Treat People Exceptionally Well:We care intensely about everyone who is on this mission with us, and our standard is exceptional respect for our teammates, partners, and communities. Teammates who bring different perspectives and backgrounds are essential to our success, and we empower everyone to share their voice. We listen to truly understand. We constantly encourage and help our teammates, and inspire each other with our enthusiasm and optimism.
• Joyful Curiosity: We love to learn, and we learn quickly. We explore the unknown with wonder and excitement. We reason from first principles. We generate original ideas with an open mind and test them quickly in the real world. We take risks and adapt as we discover more. We explore many ideas in parallel, and we don’t count on a silver bullet solution. We share our ideas freely with our teammates. We are skeptical about conventional wisdom, and we question every assumption and requirement. We are always looking for ways to simplify. We are rigorous and attentive to detail. We are eager to understand all aspects of our business and technology, and we contribute effectively outside our individual specialties. We never stop learning.

Logistics:

• Location: Wixom, MI
• Start date: Immediately

Compensation and Benefits:

• Salary: $180,000 - $220,000
• Competitive Stock Options
• Healthcare (Aetna)
• Retirement (401k)
• Student loan assistance
• Three Weeks of paid time off
• Eleven Holidays off
• Dependent care assistance (childcare or eldercare)
• Parental leave
• Unlimited sick and compassionate leave
• Employee development and coaching
• Office setup (remote) or relocation (in-person) stipend

Studies show that many qualified candidates hesitate to apply unless they meet every listed qualification. If you’re enthusiastic about this role—even if you don’t meet every requirement—we encourage you to apply. We’re most excited to work with people who learn quickly and want to tackle the climate crisis.

A great UHY client is seeking a Purchasing Manager – Project Purchasing to join their team in Farmington Hills, MI. This role will lead regional project purchasing initiatives within a global automotive supplier, supporting sourcing strategy, supplier development, and RFQ execution across a dynamic and fast-paced environment.

The Purchasing Manager – Project Purchasing role is a hybrid position with 3 days per week onsite in Farmington Hills, MI. This is a client direct hire position.

Purchasing Manager – Project Purchasing Responsibilities

• Lead and manage a regional purchasing team (including remote team members across multiple locations)
• Drive project purchasing activities across the full lifecycle, including RFQs, sourcing, and supplier selection
• Oversee project portfolios within thermal systems (HVAC, engine, and cabin heating/cooling)
• Develop and execute sourcing strategies across regional and global supplier networks
• Partner with cross-functional teams including Engineering, Operations, and Program Management
• Manage supplier relationships and support supplier development initiatives
• Balance multiple projects simultaneously in a fast-paced environment
• Utilize SAP and purchasing systems to manage workflows, reporting, and procurement activities

Purchasing Manager – Project Purchasing Requirements

• 7–10+ years of purchasing experience within a Tier 1 automotive supplier environment
• Strong project purchasing and RFQ experience
• SAP experience required
• Experience leading teams, including remote or regional teams
• Background in global and regional sourcing initiatives
• Bachelor’s degree in Business, Supply Chain, or related field
• Experience with Jaggaer (or similar sourcing/workflow tools) preferred
• Thermal or HVAC product experience is a plus

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UHY Advisors' Resource Solutions Group provides clients with accomplished professionals to support finance, accounting, internal audit and tax teams. Whether it is permanent placement, project work, loaned staff support or business process outsourcing–we are ready to meet your needs.

Our team has extensive experience with a wide range of clients from middle market, closely held organizations to large Fortune 500 companies. We focus on finance and accounting, internal audit, IT audit and tax. We offer direct, personal involvement from senior practitioners and strive to meet clients' needs rapidly.

dSPACE is a leading provider of simulation and validation solutions worldwide for developing networked, autonomous, and electrically powered vehicles. The company's range of end-to-end solutions are used particularly by automotive manufacturers and their suppliers to test the software and hardware components in their new vehicles long before a new model is allowed on the road. Not only is dSPACE a sought-after partner in vehicle development, Engineers also rely on our know-how at dSPACE when it comes to aerospace and industrial automation. Our portfolio ranges from end-to-end solutions for simulation and validation to engineering and consulting services as well as training and support. With more than 2,500 employees worldwide, dSPACE is headquartered in Paderborn, Germany; has three project centers in Germany; and serves customers through its regional companies in the USA, the UK, France, Japan, China, Croatia, Korea, India and Sweden.

We are seeking an Assistant Controller to support the accounting and financial reporting functions of a growing mid-sized company in the engineering tools and light manufacturing industry.

This role is heavily focused on balance sheet integrity, account reconciliations, financial controls, and data analysis within our ERP environment. The ideal candidate combines strong accounting knowledge with advanced data skills and the ability to work effectively within Microsoft Dynamics 365 Finance and Operations.

The Assistant Controller will play a key role in ensuring the accuracy of financial records, improving reconciliation processes, and supporting the monthly close and reporting cycles.

Key Responsibilities:

• Own the preparation and review of monthly balance sheet reconciliations
• Investigate and resolve reconciling items and unusual variances
• Maintain supporting documentation and audit trails for key accounts
• Monitor and enforce internal controls across accounting processes
• Identify opportunities to strengthen financial controls and reduce risk
• Assist with month-end and year-end close processes
• Leverage Microsoft Dynamics 365 Finance and Operations to analyze financial data and support reporting
• Develop and maintain reports and data extracts for accounting analysis
• Partner with finance and IT teams to improve ERP data accuracy and workflows
• Support ERP optimization initiatives and process improvements
• Improve reconciliation workflows and standardize documentation
• Identify automation opportunities within accounting processes
• Strengthen data quality and reporting reliability across the finance function
• Support internal and external audits
• Ensure compliance with company policies and accounting standards

Required Qualifications:

• Bachelor’s degree in Accounting or Finance
• 5+ years of accounting experience, preferably in manufacturing or product-based environments
• Strong knowledge of balance sheet reconciliations and financial controls
• Advanced Excel and data analysis skills
• Experience working within an ERP system
• Ability to manage multiple priorities in a deadline-driven environment
• Strong collaboration across finance and operational teams
• Strong analytical and problem-solving skills

Preferred Qualifications:

• Experience with Microsoft Dynamics 365 Finance and Operations
• Experience supporting financial close in a manufacturing environment
• Experience improving accounting processes or implementing controls

As an Equal Opportunity Employer, dSPACE Inc. provides all persons with equal opportunity and access to all aspects of employment process, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, marital status, age, disability, status as a protected veteran, or membership in any group protected by federal, state, or local anti-discrimination laws. DSPACE Inc. is also committed to providing reasonable accommodations to individuals with disabilities and disabled veterans.

Job Title: CAE Engineer – NVH / Durability Engineer

Location: Livonia, MI

Job Summary:

The CAE Analyst II (NVH / Durability) will perform Finite Element Analysis (FEA) to solve NVH / Durability problems to aid engineering in the upfront design of automotive, aerospace, entertainment, and industrial segments. This individual will build FEA models and conduct Computer-Aided Engineering (CAE) analysis supported by sound engineering explanation and hand calculations.

Essential Duties and Responsibilities:

• Build NVH / Durability models for various applications in the automotive, aerospace, and entertainment industries using commercial CAE tools such as Nastran, Abaqus / Optistruct / ANSYS.
• Run NVH / Durability simulations (Linear, Non-linear, Dynamic), postprocess results, and provide engineering solutions.
• Develop and present detailed reports during customer meetings.
• Develop Python scripts for workflow automation.
• Manage analysis files according to company data-retention policies.
• Collaborate with various groups within the CAE department to enhance predictive accuracy and reduce development cycles.
• Able to execute projects with minimum guidance, including direct communication with customers, and develop effective design solutions utilizing CAE tools.
• Effectively handle more than one project simultaneously, ensuring timely and high-quality deliverables.
• Support new technology and process development.

Education and Experience (required):

• Bachelor of Science in Mechanical or Aerospace Engineering with coursework in Finite Element Analysis, Strength of Materials, Mechanical behavior of metals, plastics & composites, Noise & Vibration.
• 1-3 years of NVH & Durability modeling experience in building FEA models using tools such as ANSA, Hypermesh
• Experience in linear, non-linear & dynamic structural FEA modeling, analysis
• Experience in writing process automation using python, or Excel VBA or C functions.
• Experience in performing analysis of complex full vehicle models.
• U.S. Citizen or U.S. Permanent Resident allowing for International Traffic in Arms Regulations (ITAR) compliance.

Skills, Knowledge and Abilities (required):

• Knowledge of mechanical systems, vehicle structure for various load cases & principles for NVH & Durability development for various systems.
• Good attention to detail and ability to use hand calculations and free body diagrams to validate input and results. Ability to communicate verbal and written technical information.
• Excellent problem-solving ability. Take initiative to research solutions when dealing with new problems.
• Software skills in finite element pre-processors, solvers, and post-processors (Altair Hyperworks, ANSA & META).
• Familiarity with FEA/ fatigue simulation software packages (Nastran, Abaqus, nCode etc.)
• Software skills in finite element pre-processors, and post-processors (Altair Hyperworks, ANSA & META).
• Experience with real-world data integration and experimental validation.

Purpose

The Manager of Sales is responsible for overseeing the daily performance of the sales team and ensuring accountability to goals, processes, and client expectations. This role focuses on monitoring results, enforcing sales standards, and providing guidance and support to drive consistent execution. The Manager of Sales ensures the team has the tools, training, and accountability needed to meet revenue targets, maintain strong customer relationships, and deliver profitable growth.

Responsibilities

Leadership and Team Management

• Lead, mentor, and motivate the sales team to consistently achieve and exceed targets.
• Conduct weekly 1:1 meetings to review pipelines, customer engagement, and provide coaching.
• Run weekly team sales meetings through Ninety.
• Identify and implement training opportunities with vendors and internal teams to strengthen product knowledge and sales skills.
• Provide ongoing sales training, mentorship, and professional development.

Sales Forecasting and Data Analysis

• Prepare accurate sales forecasts and analyze performance trends.
• Track bookings to ensure monthly targets are met, implementing corrective actions as needed.
• Monitor individual and team dashboards for annual, quarterly, and monthly goals, including profit margins by client.
• Ensure consistent use and integration of HubSpot and Q360, meeting minimum activity requirements.

Sales Operations

• Oversee sales operations, processes, and performance metrics.
• Manage CRM systems and ensure accurate reporting.
• Develop, manage, and monitor sales budgets.
• Execute sales standard operating procedures (SOPs) in collaboration with the EVP of Operations.

Financial Oversight

• Monitor gross profit margins to ensure accurate job costing.
• Partner with leadership to establish quarterly and annual sales goals aligned with company objectives.
• Contribute to long-term sales strategies with executive leadership.

Customer Relations

• Ensure quarterly business reviews are conducted with strategies for account growth (targeting 10% growth within existing accounts).
• Monitor customer activity to anticipate needs and strengthen satisfaction.
• Maintain a comprehensive understanding of the top 30 customer profiles.

Business Development

• Collaborate with marketing to create local market business development strategies.
• Help define the ideal client profile by vertical.
• Generate new business opportunities and transition accounts to account managers.

Qualifications

• Bachelor’s degree in Business, Sales, Marketing, or a related field (or equivalent experience).
• 5+ years of sales experience, preferably in the AV, technology integration, or related industry.
• 3-5+ years in a leadership or team management role with proven ability to hold others accountable to performance standards.
• Strong leadership and coaching abilities with a focus on accountability and results.
• Excellent communication and interpersonal skills for working with team members, clients, and leadership.
• Proficiency with CRM systems (HubSpot preferred) and ERP platforms (Q360 experience a plus).
• Strong analytical and problem-solving skills with the ability to interpret sales data and apply insights.
• Solid organizational skills with the ability to manage multiple priorities and deadlines.
• Knowledge of sales forecasting, pipeline management, and performance tracking.
• Understanding of gross profit margins, job costing, and sales reporting.
• Ability to foster strong client relationships and support account growth initiatives.
• Commitment to continuous learning and team development through training and mentorship.
• Ability to commute to the HQ office.

Why Deliver with Door Dash?Door Dash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.

As a Dasher, you'll stay busy with a variety of earnings opportunities and can work when it works for you.

Whether you're looking for a side hustle or a full-time gig, delivering with Door Dash gives you the opportunity to earn extra cash on your terms.Multiple ways to earn: Whether you're delivering meals, groceries, or retail orders, Door Dash offers diverse earning opportunities so you can maximize your time.

Total flexibility: Dash when it works for you.

Set your own hours and work as much—or as little—as you want.

Know how much you'll make: Clear and concise pay model lets you know the minimum amount you will make before accepting any offer.

Instant cash flow: Get paid the same day you dash with Door Dash Crimson
*.

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Basic Requirements18+ years old
*** (21+ to deliver alcohol)Any car, scooter, or bicycle (in select cities)Driver's license numberSocial security number (only in the US)Consistent access to a smartphone How to Sign UpClick "Sign Up Apply Now" and complete the sign up processDownload the Door Dash Dasher app and go
*Subject to eligibility requirements and successful ID verification.

The Door Dash Crimson Deposit Account is established by Starion Bank, Member FDIC.

The Door Dash Crimson Visa Debit Card is issued by Starion Bank.
**Subject to eligibility..
***Must be 19+ in Arizona, California, Colorado, Delaware, Florida, Georgia, Idaho, Kentucky, Montana, New Jersey, New Mexico, Texas, Utah, and West Virginia Additional informationDashing with Door Dash is a great earnings opportunity for anyone looking for part-time, seasonal, flexible, weekend, after-school, temporary, steady delivery gig.

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The Sales Associate will assist in the receiving, stocking, pricing of all merchandise and help maintain a clean and orderly merchandise presentation and overall store cleanliness.

Customer Service:

• Provide a positive representation of Ace Retail Group.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
• Possess a friendly outgoing demeanor; work well with customers as well as associates.
• Ensure all pages and calls are answered promptly, courteously and effectively.
• Forward any customer complaint that cannot be handled to a member of management.
• Possess strong product knowledge and knowledge of store layout and location of products.
• Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.

Store Operations:

• Assist in creating a positive, professional and safe work environment.
• Assist with receiving, checking in and stocking of merchandise throughout the store.
• Assist with maintaining back stock levels.
• Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area.
• Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
• Assist with merchandise resets through the store.
• Provide assistance to Department Specialists, i.e. price changes, special orders.
• Ensure signage is current throughout the store.
• Operate forklift with proper training.
• Communicate any Store Support Center issue to General Manager for follow up.
• Communicate any merchandising, cost control or sales idea to General Manager.
• Participate in store meetings.
• Be professional in appearance and actions.
• Perform all other duties as assigned.

Other Essential Requirements:

• Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others:
  • WINNING In business, money is the score. To win, we must perform, compete, and have fun.
  • EXCELLENCE Striving to be our best through continuous improvement and inspiration.
  • LOVE Love the people, love the work and love the results.
  • INTEGRITY Honesty, reliability, high character and ethical behavior.
  • GRATITUDE Appreciating being in the business of serving others.
  • HUMILITY A modest and respectful approach to leadership and work.
  • TEAMWORK Collaboration over control or credit; together we are Ace.

Minimum Skills, Requirements and Qualifications:

• High School or GED equivalent.
• Formal retail experience preferred.
• Standing, walking, lifting (up to 25lbs) and climbing.

Compensation Details:

$13 per hour

Equal Opportunity Employer

Ace Retail Group is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws.

****Job Description
**: As a Material Handler at DHL, you will be responsible for moving and handling materials and products within the warehouse.

This includes loading and unloading materials from delivery vehicles, operating forklifts and other machinery, and ensuring that all materials are stored correctly and efficiently.

You will be responsible for tracking inventory, keeping accurate records, and ensuring that materials are readily available for shipping and production processes.

The role requires a strong understanding of warehouse operations, attention to detail, and the ability to work independently or as part of a team.

When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together.

Sunrise Senior Living was again certified as a Great Place to Work by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.

Community Name: Sunrise of West Bloomfield

The Executive Director is responsible for overall leadership, management, and success of the community. Responsibilities include but are not limited to financial management, hiring, supervising, training, team member relations and recognition, communication, family services, resident well-being, quality assurance, and regulatory compliance. Additionally, a key component of this position is the ownership of the Sales and Marketing process to ensure maximization of revenue and our market position. At Sunrise, we pride ourselves as pioneers of the senior living industry in setting standards of excellence; we strive to provide care and services to seniors better than anyone. The Executive Director creates, in alignment with our mission and values, a positive atmosphere in the community for residents, family and friends, and all team members.

• Motivate individuals toward higher levels of performance that are aligned with the organization's vision and values.
• Communicate a clear, customer focused vision, based upon a Resident Centered Model of care.
• Model a strong belief in mission, vision, and purpose.
• Articulate clearly, in words and behavior, the Sunrise Shared Values, Principles of Service, the Sunrise Team Credo and the Leaders Serve Hallmarks.

• Build, motivate, and guide a cohesive team to complete team goals using appropriate methods and a flexible interpersonal style.
• Provide clear direction and structure for the team in order to support their success.
• Manage the talent selection process effectively by utilizing Sunrise best practices and resources.
• Embrace workforce diversity.
• Establish stretch but realistic team goals and motivates the team to work together to achieve them.
• Share important and relevant information with the team.
• Ensure consistent and timely orientation and ongoing training is delivered to team members.
• Focus on building team engagement by providing team building opportunities, addressing team member concerns, and guiding the team in conflict resolution.
• Promote the Employee Assistance Program (EAP) as a resource for team members.
• Research and resolve Hotline Call Reports timely and effectively.

• Provide feedback, instruction, and development guidance to help others excel in their current or future job responsibilities and plans and support the development of individual skills and abilities.
• Convey performance expectations and provide timely feedback to ensure performance standards are met.
• Hold effective one on one meetings with direct reports.
• Provide feedback and counsel on a continuous basis.
• Support team members' career growth by having regular development-focused conversations.
• Utilize and promote Sunrise's development programs as appropriate to prepare high-potential team members for future roles.
• Build a qualified, internal pipeline for community roles and strive to promote internal team members to key leadership positions.

• Foster a work environment that encourages people to act with integrity and treat each other and their ideas with respect, create and protect a high-trust environment by setting an example, advocate for others in the face of challenges, remove barriers to trust, and reward others for demonstrating behaviors that cultivate trust.
• Demonstrate personal integrity and set an example by being honest, keeping commitments, and behaving consistently.
• Establish and sustain trusting relationships by accurately perceiving and interpreting own and others' emotions.
• Listen and respond with empathy.
• Treat people with dignity, respect, and fairness.
• Create an environment that results in team members sharing positive feedback related to trust on annual engagement surveys.
• Encourage disclosure and facilitate an open exchange of ideas.
• Advocate for both team members and residents.
• Provide frequent and consistent communication with team, residents, and the community.

• Drive organizational and cultural changes needed to achieve strategic objectives, catalyze new approaches to improve results by transforming organizational culture, systems, or products/services, and help others overcome resistance to change.
• Identify change opportunities that lead to improved customer service, efficiencies, cost reduction, and team member engagement.
• Create momentum by explaining the purpose of change, taking action, and encouraging others to take action to improve organizational culture, processes, or products/services.
• Facilitate transition for team members by helping them overcome resistance, seeking their ideas and feedback, and demonstrating sensitivity to concerns.

• Ensure that the internal or external customer's perspective is a driving force behind strategic priorities, business decisions, organizational processes, and individual activities, craft and implement service practices that meet customers' and own organization's needs, and promote and operationalize customer service as a value.
• Achieve outstanding customer engagement and team member engagement survey results, realizing that this is key to achieving customer engagement.
• Lead the development and regular review of the engagement improvement plan.
• Resolve customer concerns effectively through consistent use of the problem resolution program.
• Hold consistent and effective Resident Council meetings.
• Achieve customer referrals on a regular, recurring basis and strive to be above the company average.
• Ensure that the leadership team interacts with residents.
• Maintain a commitment to say \"YES\" and the courage to say \"NO\" only when absolutely needed.
• Strive for minimal loss of residents to competitors, with a declining trend that is below company average.

• Strive for excellent quality care and service delivery and institute and ensure corrective action in a timely manner.
• Review customer and secret shopper surveys and act accordingly by instituting appropriate corrective actions in a timely manner.
• Develop a thorough working knowledge of state/provincial regulations and Sunrise policies and procedures dictated for residents and ensures compliance.
• Act as the Community Privacy Representative.
• Ensure all resident administrative files are well maintained, current, and in compliance with state/provincial regulations.
• Follow up on issues identified in the regional team site visit report.
• Follow up on mock survey process.
• Ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety.
• Provide leadership and promotion of the Sunrise Safety and Risk Management policies.
• Review all incident reports and ensures corrective actions are in place in a timely manner.
• Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures.

• Maintain monthly proactive communication with resident's family members or responsible parties via calls, care plan meetings, letters from the Executive Director, etc.
• Oversee the planning of an in-house family event monthly.
• Encourage family involvement via Volunteer Programs.
• Make self available to residents and their families.
• Ensure implementation and maintenance of a family support program.
• Ensure Family Service Meetings are happening regularly according to Sunrise policy.
• Ensure Sunrise Wellness and Resident Care systems are implemented and followed.

• Demonstrate the ability to identify and build relationships within the local area that drives business into the community, as well as effectively price the product, thereby maximizing top-line revenue growth and achieving