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At MEDITECH, we sit at the nexus of healthcare and technology - two rapidly evolving industries. Account Executives play an essential role as a part of this growth. As an Account Executive, you will be responsible for marketing and selling our cutting-edge enterprise health record solutions and services to C-suite, boards, physician and nurse leadership, and other senior healthcare leaders at health systems, independent hospitals, and ambulatory healthcare networks.
Ultimately operating under the direction of the Regional Sales Director and with a focus at the following levels: C-suite, Physician, Clinical Nursing, Financial leadership, Account Executives maintain close relationships with all key stakeholders, helping to foster and cultivate opportunities for selling and strengthening partnerships with MEDITECH. As a member of our Sales team, your job would involve:
- Selling MEDITECH's standard solutions and services; maintaining overall responsibility for successfully executing each phase of the sales cycle
- Maintaining primary deal design responsibility which includes the assessment of an opportunity to ensure a clear understanding of business needs, competitive landscape, decision-makers, and influencers in order to define an overall engagement strategy
- Nurturing the primary contact with existing MEDITECH customers under your assignment. Proactively engaging with C-suite and clinical leadership, monitoring organizational changes of any kind, communicating with senior MEDITECH leadership on account status and level of MEDITECH EHR satisfaction
- Creating and following the blueprint for successful C-suite customer engagement in terms of sales standard benchmarks including annual strategic presentation to sites, consistent alignment of goals, cultivation of relationships, and keen awareness around any organizational change or shifts in dynamics
- Developing and maintaining a comprehensive understanding of all MEDITECH solutions and services
- Maintaining up-to-date knowledge and perspective on healthcare and technology industry issues and trends, specifically those which impact hospitals and health systems
- Maintaining active territory management and engagement to achieve assigned individual performance and bookings targets commensurate with division and regional goals
- Possessing a capacity to effectively deliver strategic MEDITECH presentations and overviews to senior-level audiences at customer and prospect organizations
- Ongoing utilization of Salesforce CRM solution to maintain accurate, timely, standardized account profiles and documented sales opportunities
- Ensuring the timely and accurate completion of responses to Requests for Information (RFIs) and Requests for Proposal (RFPs)
- Attending approved trade shows and regularly scheduled internal sales meetings and educational sessions
- Coordinating, staging, and engaging in the effective demonstrations of MEDITECH software solutions
- Presenting high-level software solutions and executive-level presentations, as assigned, to key buyers of influence at an executive level (physicians, nursing/quality, financial solutions)
- Ensuring a consultative approach to selling at all times
- Meeting or exceeding required bookings quota for this position
- Covering assigned territories, and traveling 50% of the time
Requirements
- Bachelor's degree required, along with 3-5 years of applicable direct sales or sales engineer experience
- Strong knowledge of MEDITECH and MEDITECH solutions preferred
- Exceptional written and verbal communication skills
- Exceptional presentation skills
- Proven track record of sales success in closing business, accompanied by a high degree of professionalism
- Strong customer engagement skills
- Ability to cultivate, nurture, and maintain strategic relationships with buying organizations
- Proven, consistent ability to deliver sales performance in bookings
- Proven ability to meet deadlines, targets, and booking goals as defined
- Passion for and understanding of healthcare industry initiatives and practices
- You may be required to show proof of vaccination when traveling to a customer site unless you have an approved medical or religious exemption.
Hiring salary range: $72,000 - $90,000 per year.
Actual salary will be determined based on an individual's skills, experience, education, and other job-related factors permitted by law.
MEDITECH offers competitive employee benefits including but not limited to health, dental, & vision insurance; profit sharing trust and 401(k); tuition reimbursement, generous paid time off, sick days, personal time, and paid holidays.
This is a hybrid role which includes a blend of in-office and remote work as designated by the management team.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. MEDITECH will not sponsor applicants for work visas.
Job Title: Sales Consultant
Company Name: StruXure Boston
Location: Boston, MA 02122
Employment Status: Full Time/Salary + Sales Commission
Salary Range: six figure income depending on the sales performance.
Requires Driving: Yes
Availability: Hiring Immediately
JOB DESCRIPTION
StruXure Boston is seeking a qualified, energetic, proactive, sales experienced, customer-oriented person to join our Sales Team.
Visit, attend, and assist our select clients in the MA & RI areas. Our sales consultant should have an extensive sales background, preferably managing a sales team with a strong understanding of the sales process, building relationships, and closing deals.
JOB RESPONSIBILITIES
· Meet Clients in person at their homes.
· Understand client needs for the specific project.
· Takes notes, pictures, and measurements during the client home visit consultation.
· Answers and solves efficiently all client-related inquiries.
· Impeccable knowledge of our products and services.
· Capable of managing its own schedule for visits & meetings.
· Be responsible for the complete sales process, working closely with our other teams.
· Maintain positive business & customer relationships to prolong customer lifetime value.
· Works closely with the Sales Team & under the supervision of the Sales Manager.
· Capable of meeting or exceeding monthly sales goals.
SKILLS & QUALIFICATIONS
· Minimum 4 years of experience sales, through a replicable step-selling process.
· Can comfortably use technology (iPad, laptop, various software platforms) to present the product to prospects, quote jobs quickly and accurately, and track sales opportunities and dispositions (via CRM)
· Can clearly communicate with others in-person, over the phone, through text and email, even though zoom and virtual meetings.
· Experience with in-home sales with a deep passion for sales and helping clients solve their outdoor living problems.
· Excellent presentation, verbal, and written communication skills.
· Highly motivated, determined and target driven.
· Capable of prioritizing customer care, acquisition, and company profitability.
· General computer skills, proficiency in outlook, word, excel, etc.
· Service oriented, telephone, email & work etiquette.
· Aptitude for negotiation and persuasion.
· Self-motivated with good time management and task prioritization skills.
· Training in Company software will be provided.
· Background check will be requested.
· Bachelor's degree desired.
· Fluent in English.
· Authorized to work and live in the USA.
· Experience managing a sales team will be a plus.
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The agency is seeking a Group Account Director to lead major client relationships, guide multidisciplinary teams, and drive both account growth and operational excellence. This leader will oversee a portfolio of 3 to 5 clients, ensuring strategic clarity, strong delivery, and long term partnership development while providing a polished client presence and unifying teams around a shared vision. The role requires deep agency experience and the ability to balance big picture thinking with hands on oversight.
In this position, the Group Account Director will manage and mentor direct reports, support complex programs, and play a central role in new business, including RFP ownership, pitch development, and revenue expansion. About 20 percent travel is expected for client meetings and key presentations.
Key Responsibilities
- Lead strategic relationships across 35 major accounts; act as primary senior contact.
- Guide cross-functional teams to deliver high quality work across events, content, and integrated programs.
- Manage and mentor direct reports; foster a culture of accountability, clarity, and professional growth.
- Drive revenue growth through upsell opportunities, proactive planning, prospecting, and RFP/pitch leadership.
- Oversee forecasting, budgeting, and financial health across assigned accounts.
- Represent the agency in senior level meetings with a polished, professional presence.
- Travel ~20% for client meetings, onsite support, and strategic presentations.
Requirements:
-10-15+ years in an agency environment; strong agency background required.
- Experiential and activation experience is a huge plus
- Proven success leading complex accounts and multi-disciplinary teams.
- Experience managing direct reports and building high performing teams.
- Strong financial acumen, including ownership of revenue, forecasting, and profitability.
- Confident presenter with excellent communication and client facing skills.
- Ability to anticipate needs, solve problems proactively, and lead with stability and clarity.
- Bachelors degree required; advanced degree a plus.
Full benefits suite offered
In this position, you may have access to client or customer systems, confidential and/or proprietary information or data. This position is onsite and requires you to work closely with other individuals in a collaborative team environment.
Benefits
- Medical, Dental & Vision Insurance
- Health Savings Account, including employer contribution
- Retirement Plan (401K) with company match
- Profit Share Bonus Plan
- Life Insurance
- Paid Time Off
- Family Leave
- Short Term & Long-Term Disability
- Tuition Reimbursement
- Wellness Resources, including discounted membership to Lifetime Fitness
- Generous onsite café
- Paid holidays
- Note: the office is dog friendly!
Email Your Resume In Word To
Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply.
Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : AS35-1978798 -- in the email subject line for your application to be considered.
Andrew Shores - Recruitment Strategist
For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa such as a H-1B, TN, or O visa. We do not support or provide training for STEM/OPT programs. Additionally, you must be physically located in and perform the work for our client in the United States.This is a new role.
This job was first posted by Creative Circle on 02/24/2026 and applications will be accepted on an ongoing basis until the position is filled or closed.
Creative Circle is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, or any other characteristic protected by law. Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results. Creative Circle will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. If you need a reasonable accommodation in the application process, please contact your Recruiter (the person you'll be interviewing with) or a member of our Human Resources team to make arrangements. United Healthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Creative Circle.
Copyright 1999 - 2026. CreativeCircle , Inc. All rights reserved.
At 360PR+, we’re passionate about helping brands lead conversations that matter. As one of the industry’s most respected independent agencies — and a proud B Corporation — we bring creativity, curiosity, and an entrepreneurial spirit to everything we do. Celebrating 25 years, we’ve been trusted by some of the world’s best-loved brands, recognized not just for the work we deliver, but for the culture we’ve built together.
As a Senior Account Executive at 360PR+, you are a go-to media relations expert, particularly in the consumer food and beverage space. You:
- Build and maintain strong relationships with consumer, lifestyle, wellness, food & beverage, retail, and pop culture media, understanding what motivates editors and how to tailor stories accordingly
- Lead media outreach efforts and plans to guide your team to success in securing coverage with a focus on quality, relevance, and reach
- Prepare spokespeople for media opportunities, including drafting talking points, briefing documents, and conducting prep calls
- Monitor media landscapes and identify reactive and proactive opportunities including newsjacking, trend-driven pitches, and timely commentary
You are also taking on more of a leadership role and beginning to embrace the bigger, more strategic picture of client campaigns and other programming. You are building a stronger relationship with clients, establishing yourself as a more senior point person who possesses a solid grasp of their business and communications objectives. You are honing your presentation skills with clients and in new business pitches. You artfully combine your nose for details, deadline-driven approach, and high standards to produce results with a new level of creativity in your work and strategy in your thinking.
What You’ll Do
- Act as a team liaison between junior staff and senior managers, adeptly managing both up and down to ensure your team is in synch and in harmony
- Possess strong media skills with a proven ability to develop and execute high-impact, creative strategies that capture national media attention for your clients
- Drive day-to-day activities, revealing your project management acumen, assigning initiatives to junior staff, and ensuring output meets your gold standard, with deadlines fastidiously met and results exceeding expectations
- Serve as an inspiring role model, igniting the growth of junior staff, helping them refine their skills and take on new challenges so they are poised for promotion
What You’ll Bring
- 3-4 years of PR experience, preferably in an agency setting and for national CPG brands
- Proven ability to build relationships with media and secure earned media coverage.
- Strong writing skills with experience developing press releases, pitches, and client materials.
- Ability to manage multiple projects, meet deadlines, and maintain attention to detail in a fast-paced environment.
- Experience supporting and executing media relations initiatives and activations.
- Collaborative team player with a proactive mindset, strong communication skills, and the ability to adapt to evolving client needs.
- An entrepreneurial mindset.
- Curiosity for what’s next — especially how AI is transforming communications.
Why 360PR+
360PR+ has always prioritized people, offering exciting and industry-leading benefits for employees at every stage of their careers and lives. Our comprehensive rewards package is designed to enhance overall wellbeing with high-quality medical, dental, and vision care, a 401k plan with a generous company match, ample paid time off, paid parental leave, pet parent leave, the flexibility of a hybrid work schedule, a customizable lifestyle spending account, a robust calendar of professional development, and social events that provide opportunities to form meaningful relationships with coworkers, and more special benefits and perks.
360PR+ is a certified B Corporation and certified Women-Owned Business, committed to the advancement of our employees and contributing to our communities. To learn more about 360PR+, visit and base salary range represents only one component of total compensation for this role. Actual compensation may vary based on a candidate's location, skills, qualifications, and experience.
Associate Account Director \Brazilian or European Portuguese speakers strongly preferred\
Location: REMOTE!
Duration: Through 2026 with strong likelihood of extension or conversion to permanent
Hours per week: 40 hrs p/w
Schedule: 40 hours per week, 8-4pm EST
Rate Range: $40-$50 per hour ($80K-$105K for full-time if converted)
Timeline for Hire: Within the next 3 weeks
Job Description:
Our client - an agency focusing on connecting brands with Gen Z and Millennial audiences through student ambassadorships & experiential marketing - is searching for an Associate Account Director to drive strategic planning and execution for youth centered marketing programs, serving as the primary client partner while leading operations, reporting, and internal team oversight. You will be working on global initiatives across the US and Brazil.
Candidates who are bilingual in English and Portuguese (Brazilian ideal, but European is OK!) will be best suited for the role, although strong Account Management professionals are encouraged to apply regardless of their language fluency.
Prior management experience is required; in the position, you will be overseeing 2-3 junior level team members.
Key Responsibilities:
- Serve as the primary day to day client contact and manage overall account workflow
- Lead strategic planning and integrated campaign execution across digital, social and creator, experiential, and campus channels
- Build and manage project budgets while allocating resources efficiently
- Deliver clear reporting that connects performance outcomes to program goals
- Identify opportunities for organic account growth
- Mentor, manage, and develop junior team members
- Support new business initiatives including brainstorms, proposals, and budgeting
- Collaborate closely with internal teams such as Client Services, Production, Digital, and University Relations
What They Are Looking For:
- 4 to 7 years of account or marketing experience (agency and field marketing experience preferred
- Strong communication, organizational, and client facing skills
- Strategic thinker with an entrepreneurial mindset who thrives in a fast paced setting
- Proficiency in Microsoft Office; Adobe Suite and project management tools are a plus
- Experience supporting global markets (US, India, Brazil, Germany) is beneficial
- Brazilian + European Portuguese speakers strongly preferred for Brazil support
- Bachelor's degree in marketing, communications, business, or a related field
Apply today if interested.
In this position, you may have access to client or customer systems, confidential and/or proprietary information or data.
Benefits
Creative Circle's Freelance Employee benefits package includes eligibility for Minimum Essential Coverage (MEC) medical plan, dental/vision/term life package, discount prescription program, critical illness, accident, tele-behavioral health, and 401(k) plan. Sick leave is provided to Candidates whose assignment work location is in a state or city subject to sick leave laws. A Minimum Value (MV) PPO medical plan, Employee Stock Purchase Plan, and paid holiday eligibility are based on length and dates of service.Email Your Resume In Word To
Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply.
Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : CB21-1979275 -- in the email subject line for your application to be considered.
Casey Buss - Recruitment Manager
For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa such as a H-1B, TN, or O visa. We do not support or provide training for STEM/OPT programs. Additionally, you must be physically located in and perform the work for our client in the United States.This is a new role.
This job was first posted by Creative Circle on 03/02/2026 and applications will be accepted on an ongoing basis until the position is filled or closed.
This job was posted on 03/02/2026 and is open for 60 days
Creative Circle is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, or any other characteristic protected by law. Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results. Creative Circle will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. If you need a reasonable accommodation in the application process, please contact your Recruiter (the person you'll be interviewing with) or a member of our Human Resources team to make arrangements. United Healthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Creative Circle.
Copyright 1999 - 2026. CreativeCircle , Inc. All rights reserved.
A small clinical-stage RNAi biotech is seeking a Director of Quality Assurance to build and lead a fit-for-purpose GxP quality function while overseeing global CDMO manufacturing and vendor quality operations.
**Role requires Wednesday through Friday onsite in Boston.
Key Responsibilities
- Build and implement the company’s GxP Quality Management System
- Provide QA oversight for GMP manufacturing activities and documentation
- Manage quality oversight of CDMOs, vendors, and external service providers
- Lead supplier quality management, audits, and quality agreements
- Drive risk management, issue escalation, and quality improvement processes
- Support quality strategy across development and manufacturing programs
Qualifications
- ~12+ years of quality experience in biotech or pharmaceutical environments
- Strong expertise in cGMP and global regulatory expectations
- Experience establishing or scaling quality systems in emerging companies
- Background supporting external manufacturing and CDMO partnerships
- Experience preparing for or supporting regulatory inspections preferred
- Startup or early-stage biotech experience is a plus
Please reach out to for more information.
Job Title: Sales Representative
Location: In Office (Stoughton)
About Us:
Since 1985, Micro Tech Staffing Group has been a leader in technical recruiting across New England and down the East Coast. Micro Tech Staffing Group is a trusted partner to candidates and clients alike, placing 2,000 highly-skilled employees per day. Expert recruiters with deep industry connections work closely with candidates and clients to find the best possible match. Privately owned and deeply committed to their people, they are proud of their reputation. Many of their team members have been with them for 10, 15, even 20+ years — a testament to their culture of stability, growth, and mutual success.
Why This Role Is Exciting:
As the new Sales Representative, you’ll have the chance to expand your sales skillset while unlocking unlimited earning potential. With a strong base salary plus monthly commissions, your success is directly rewarded — the more you and your team achieve, the more you earn. This is the perfect role for a person with a driven personality who thrives on competition and closing deals. Target clients will be in the industrial, warehouse and manufacturing industries.
What You’ll Do:
- Help set your goals and work to achieve them
- Visit existing and potential new clients in person
- Establish new clients through warm leads and your own sales skills
- Build long-term client relationships built on trust and exceptional service
- Work closely with recruiting team to fill open positions
- Report to Sales Manager
What You Bring (Required):
- At least three years of business-to-business (B2B) sales experience
- Hunter sales mentality
- Perseverance and resiliency
- Demonstrated ability to close new business
- Profession, polished appearance
- Excellent, detail-oriented communication skills
- Strong negotiation skills
- Energy & motivation
What You Bring (Also Preferred):
- Bachelor’s degree
What You’ll Get:
- Competitive base salary plus monthly commissions (see below
- Benefits (see below)
- On-the-job training
- Support from peers, on-site manager, remote manager and ownership
Join the Team:
If you’re an ambitious, driven sales executive who thrives on results and wants to grow with a company where people stay, succeed, and prosper, this is your chance. Apply today and take your career — and your earnings — to the next level.
Job Type: Full-time
Pay:
- $55,000 - 65,000 salary per year
- Unlimited commissions: Realistic first year achievement $15,000 - $25,000
- First year potential earnings range $70,000 - $90,000
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off with additional holidays
- 401(k) with company matching funds
Work Location: In person (Stoughton, MA)
Covista is America's largest healthcare educator, serving more than 97,000 students and supported by a community of 385,000 alumni across five accredited institutions. Through personalized, tech-enabled education powered by 10,000 faculty and colleagues, Covista expands access to healthcare careers and addresses the U.S. healthcare workforce shortage at scale. Covista is the parent company of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine and Walden University.
Our colleagues come from a wide range of backgrounds, business, academia, healthcare, government and nonprofits, and are part of a culture where doing exceptional work and making a meaningful difference for students and society aren't separate goals—they're one and the same. This means creating an environment where colleagues can develop new skills, build careers that match their ambitions and see the tangible impact of their work on healthcare education and workforce development. Colleagues who deliver results and embrace new tools to work smarter are valued for their contributions. But what makes working at Covista distinctive is our impact. Our faculty and colleagues don't just support healthcare education—they shape it. This isn't abstract purpose work. It's solving real problems for real people in real communities while advancing careers.
For more information, visit and follow us on LinkedIn, Instagram and YouTube.
Opportunity at a Glance
The Student Engagement Specialist is primarily responsible to ensure that employees of our existing healthcare and healthcare adjacent partners are aware of our programs, provides insight and motivation for those employees to enroll in our programs, and works with our account management teams to ensure we are cohesively providing the highest level of service and support to those employees. The Student Engagement Specialist produces workforce solutions leads (employees and other related students) for Covista programs which are primarily produced by having meaningful conversations and recording information from prospective students (the employees of our partners). The Student Engagement Specialist accurately and faithfully communicating Covista capabilities, mission, and focus to prospective students, ensures that we honor our relationships with our partners and that we deliver world-class service to their employees. While primary focused on growing qualifying student leads, the Student Engagement Specialist will also work to ensure new and expanded sources of leads from our partner institutions which may be serviced and nurtured by the team.
This role is location specific and requires the candidate to be based in Massachusetts, New Hampshire or Vermont.
Responsibilities
- Engages directly with employees of healthcare and healthcare adjacent partners to ensure those employees have the information, context and motivation to seek enrollment at Covista institutions; works to identify alumni at our partner institutions that can serve as reference and connects them to prospective students.
- Works with Account Management team to strategically select, source and schedule onsite events at partner institutions; expected to be "in the field" 3-4 days per week.
- Ensures that relevant information is captured for each student lead, works closely with enrollment teams to ensure we are asking and collecting the correct information.
- Targets a minimum of 50 quality conversations per month, defined as conversations that lead to a highly qualified lead with a +10% chance of enrollment.
- Sources additional leads to be passed to marketing for nurturing (less-qualified leads) and may be asked to qualify existing or new lead sources (via calls, email or other communication modes).
- Attends tradeshows and industry events where employee enrollment is a core focus.
- Performs other duties as assigned
- Complies with all policies and standards
- Bachelor's Degree required
- 3+ years customer service, student enrollment, or prior experience serving healthcare institutions required
- Knowledge working in and using Salesforce or similar CRM, PowerBI and/or other reporting tools
- Knowledge of the nursing profession, healthcare career paths, and strong understanding of the degrees and credentials used in nursing (may be learned on the job)
- Understanding of academic cycles and B2BC nature of enrollment revenue
- Ability to discern interest level, engage in direct and indirect communication, and connect to prospective students
In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $65,000 and $90,000. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.
Covista offers a robust suite of benefits including:
- Health, dental, vision, life and disability insurance
- 401k Retirement Program + 6% employer match
- Participation in Covista's Flexible Time Off (FTO) Policy
- 12 Paid Holidays
For more information related to our benefits please visit:
Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation
Associate Director of Member Engagement & Enablement
Associate Director of Member Engagement Enablement
1) deeply understand our members
2) set our member engagement and experience strategy, including the measures of performance that drive value, both enterprise-wide and for key strategic initiatives
3) provide the support, guidance and insights to help the business achieve those levels of performance;
4) partner with enterprise technology to build and manage the next generation of member engagement capabilities and infrastructure; and
5) operationalize our member engagement programs by coordinating across clinical, service, analytics, marketing, enterprise technology to deliver seamless member engagement interventions that produce measurable impacts and resonate in the market.
Reporting to the Vice President of Member Engagement, Experience, and Advocacy, the Director of Member Engagement Enablement is responsible for supporting the team’s charter by delivering on the 4th pillar. This person will partner deeply with enterprise technology to help scope, design and build the next generation of our consumer engagement infrastructure, leveraging the insights and needs of the entire MEEA team – especially member engagement programs and consumer research and performance measurement – as well as those of the broader organization to helps us advance our core member engagement-driven strategic imperatives, which includes member navigation.
Key responsibilities include:
- Lead the consumer experience and engagement ‘enablement’ strategic portfolio project work project:
- Be the day-to-day business lead for the staged build of our core member engagement operational data platform
- E.g. ensure the phasing aligns with our strategic business needs and use cases, aware of interdependencies with other projects, vendors and partners in their own phases of development
- E.g. ensure all business use cases and needs across the organization are understood, represented and included for prioritization and then explaining the business rationale behind prioritization decisions to all stakeholders
- Be the day-to-day business lead for our email/SMS
- Design and advance future consumer engagement enablement strategic projects
- In support of our current and developing member engagement programs, and in partnership with the Associate Director of Member Engagement Programs, lead the work to ensure seamless data flow and integration across various engagement platforms including but not limited to CRM, omni-channel communication orchestration engines, and analytics platforms.
- Evaluate and consider emerging tools such as (AI, personalization engines, CRM/CMS innovations) for relevance and scalability
- For example, partner with the Associate Director of Member Engagement Programs and colleagues in Performance Measurement and Improvement (PMI) and Health and Medical Management to evaluate new machine learning and CenAI algorithms/tools that identify key points on members’ clinical journeys, the most impactful opportunities for navigation/guidance/intervention and how to prioritize across multiple clinical pathways when a member has multiple conditions, as well as factoring in other key interactions with BCBSMA to maximize relevance, strengthen our relationship with the member and increase the impact of engagement.
- Champion and prioritize AI, automation and self-service functions across all relevant domains and purviews above.
Qualifications:
- Bachelor’s degree required
- Minimum 10 years of experience in health-related technology roles, with a strong preference for health plan experience and the deep understanding of health plan core technologies, data structures, formats and uses (for BCBSMA this means working knowledge and/or use of: DAL/CAR, RTMS, EDI, EAH, MSST and Data warehouse
- Preferred areas of specialization include (but not limited to): consumer experience and/or digital and marketing technologies; health plan analytics and performance measurement (actuarial, consumer experience, provider performance)
- Deep understanding of the marketing, service and CX technology landscape, including CRM, and email/SMS tools, and customer data technologies.
- Familiarity with agile methodologies and experience embedding agile practices in business teams
- Experience with corporate strategy and portfolio processes
- Strong technical expertise and acumen, with a demonstrated ability to deliver business value through technology
- Proven track record of delivering business-focused results through cross-functional partnerships across a matrixed organization
- Ability to generate trust, influence, and build alliances with dependent stakeholders and business partners.
- Excellent leadership and staff management skills
- Experience communicating and visualizing complex and abstract concepts as well as story-tell to all levels/knowledge-levels in a way that resonates.
Patient Financial Coordinator
Job Description
IVIRMA is seeking a full-time Patient Financial Coordinatorto join our growing team in our Revenue Cycle department located in Basking Ridge, NJ. You will be responsible for all aspects of a patients’ financial account including explaining financial information, determining insurance coverage, and educating the patients on their financial options. You will also follow up with patients and other parties to ensure accuracy and completeness of information.
Responsibilities:
- Conduct patient consultations to review patient obligations, answer questions related to financial policies and requirements while setting clear expectations of payment protocol
- Document patient insurance benefits and update documentation in patient progress notes using Intergy and Artemis
- Furnishing patients with estimates related to upcoming treatment.
- Collecting estimated liabilities from patients and applying payments to patient accounts. Ability to allocate payments appropriately after clearance and throughout patient’s treatment plan
- Post payments, run and compile weekly reconciliation reports to ensure all aspects of patient’s financial obligations are met.
- Demonstrate the ability to make logical and reasonable decisions regarding patient accounts to ensure quality performance and efficiency
- Ability to work and review patient accounts quickly regarding outstanding patient balances including following up with other finance teams on outstanding claims, patient insurance, patient correspondence and all other activities that lead to the success of clearing patient balances
- Respond to patient calls/correspondence regarding billing questions, financial policies, claims submission, etc.
- Other duties as assigned
Requirements:
- Associates degree or higher - preferred
- Microsoft Office: Word, Excel and Outlook - required
- Electronic Healthcare Records (EMR) experience – preferred
- Excellent interpersonal, listening and communications skills, including ability to communicate accurately and concisely with a sense of urgency
- Ability to multitask
- Aptitude to work independently and demonstrate good judgment
- Ability to work in a stressful environment while remaining persistent in overcoming obstacles
Comprehensive benefits package to all employees who work a minimum of 30 hours per week.
- Medical, Dental, Vision Insurance Options
- Retirement 401K Plan
- Paid Time Off & Paid Holidays
- Company Paid: Life Insurance & Long-Term Disability & AD&D
- Flexible Spending Accounts
- Employee Assistance Program
- Tuition Reimbursement