Jobs in Countryside Illinois
876 positions found — Page 70
- 5:00pm Monday
- Friday EST Post-training Hours: 8:00am
- 6:00pm EST, flexible shifts Transition to work from home after training with occasional office visits Responsibilities: Communicate with customers via telephone using strong communication skills, active listening, and empathy.
Drive solutions that best meet the customers needs.
Analyze and resolve complex customer issues regarding various product aspects, policy provisions, claim status, and basic procedures.
Ensure each customer experience is exceptional by leveraging effective listening skills and attention to detail.
Efficiently process transactions and refer requests for other policy modifications to appropriate areas.
Support special product and/or service campaigns as needed.
Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customers inquiry.
Requirements: Must live within one hour commute of Warwick, RI.
Training will be in-office for a designated duration with no time off allowed during this period.
Required to work an assigned shift during hours of operation between 8:00am 6:00pm ET, Monday through Friday.
Able to work in a stationary position 75% of the time.
Strong home internet connection is required, at least 50 Mbps internet speed.
Required Skills: Suggested 2 years of experience in Customer Service; prior Call Center experience is highly preferred.
Strong computer/keyboard skills as well as analytical and problem-solving skills.
Quickly grasps information and efficiently solves verbal challenges with strategic thinking.
Communicates complex verbal and written concepts with ease.
A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment.
Preferred Skills: High School diploma, GED, some college experience, trade, or professional certification.
A demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products.
Superb listening skills and professional oral & written communication skills with an ability to inspire trust and accountability.
Lead a local or remote design team to develop P&C designs.
Evaluate interoperability, control features, and communication/protocol aspects of IEC's serving as protection relays.
Be familiar with IEC61850 process and system bus architecture for substations.
Work independently on P&C drawings: one-line protection and metering diagrams, tripping tables/matrix, logic diagrams, etc.
Coordinate P&C design with Electrical layout engineers and designers, Relay Setting Engineers, site managers, commissioning engineers, and field personnel.
Coordinate with vendors and manufacturers and review technical documentation related to P&C design.
Interface with customers to resolve technical issues.
Prepare P&C engineering estimates.
Estimate P&C equipment quantities and costs for proposals.
Communicate with Project Engineering Manager during project execution to resolve engineering and design aspects.
Perform applicable design calculations required for DC battery and charger sizing, voltage drop calculations, etc.
Create and support development of FAT, SAT, Outages, and cutover plans and procedures.
Perform engineering and constructability reviews of P&C deliverables.
Support the engineering manager in meeting business KPIs and department goals.
Execute projects while maintaining compliance with business policies, tools, procedures, and methods.
Requirements: Bachelor's degree in Electrical Engineering from an accredited university or college (BSEE with Power major strongly preferred).
Minimum 5 years of experience in system protection schemes, relay selection, primary equipment interface requirements, operational analysis, communication systems, and maintenance practices for transmission, distribution, and generation protection applications at both AIS and GIS substations.
P.E.
License or EIT with willingness to pursue and acquire P.E certification.
Fluent in written and spoken English.
Strong influencing and relationship-building skills.
Demonstrated presentation skills.
Ability and willingness to travel up to 20% of the time, including international, for meetings and on-site commissioning tests for customer installations.
Required Skills: Coordinate P&C design with Electrical layout engineers and designers, Relay Setting Engineers, site managers, commissioning engineers, and field personnel.
Create and support development of FAT, SAT, Outages, and cutover plans and procedures.
Support field testing and commissioning either from office or by on-site presence.
Lead a local or remote design team to develop P&C designs.
Perform applicable design calculations required for DC battery and charger sizing, voltage drop calculations, aux AC power design, and to define CT and PT/CCVT parameters to be specified.
Perform engineering and constructability reviews of P&C deliverables of own project and those of other teams (peer review).
Prepare P&C engineering estimates.
Estimate P&C equipment quantities and costs for proposals.
Work on T&D substations for AC, HVDC, and FACTS projects with designers, peer engineers, and leaders.
Responsible for defining, designing, and coordinating all technical aspects of HV/EHV substation protection & control.
Oversee technical plant integration and optimization at the project level considering safety, quality, schedule, and cost criteria.
Possess great attention to detail with a can-do attitude and customer responsiveness.
May be identified as project engineer for small to medium-sized projects, which are highly secondary engineering focused.
Continuously update with new technology and have a mindset of continuous learning, consistent with grid transition needs.
Function with some autonomy but guided by established policies or review of end results.
Preferred Skills: Effective communication and interpersonal skills.
Ability to work in a team environment.
Self-motivated with excellent organizational and time management skills.
Strong presence in front of customers with demonstrated commercial experience.
Knowledge of power system analysis software such as ETAP, Aspen Oneliner for relay coordination, load flows, short circuit, and arc flash studies.
Familiarity with NERC-CIP standards and guidelines for Cyber Security, Grid Interconnection.
Experience in technical problem-solving and Lean techniques.
Mastering of secondary engineering discipline (process, tools, and technical aspects).
on W2 Note: This is remote role, but may need to be onsite a few days during training Manger would like to expand the c andidate pool to include Springfield/Southern IL and Chicago/Chicagoland, IL Job Summary: · This position is responsible for discharge care coordination, episodic case management and pre-admission/post-discharge counselling for an acute condition.
· This position is responsible for handling duties in an independent manner and may assist other staff.
· Establish relationship with the member through the immediate post discharge follow-up period or until all short-term care needs are met.
· Provide education/local resource information and encourage member (self) education.
Determine case complexity and refer to other internal departments as needed.
Essential Functions: · Discharge care coordination, episodic case management and pre-admission/post discharge counselling and identification of alternate treatment options.
Consult with physicians, coordinators, and facility discharge planners to determine other resources and appropriate disposition of such cases.
· Provide education, counselling and referral to other resources to minimize re-admissions and emergency room episodes.
· Perform additional ongoing functions to support the member in the transition of care process including more than one of the following.
Consult with physicians, providers, members, and other resources, as appropriate, to assess, plan, facilitate implementation, coordinate, monitor and evaluate options and services required to meet an individual’s acute health needs, using communication and available resources to promote quality health outcomes.
Personalize outreach/engagement based upon attitudes/behaviours/risk assessment.
· Outreach to provider to coordinate the member’s care or to notify of risks/new conditions.
Reconcile, educate and monitor adherence to medication safety.
· Reinforce provider post-operative instructions for care, diet, activity level etc.
Address barriers to keeping follow-up appointments with appropriate provider and assistance with appointment scheduling.
Assistance finding a primary or specialist provider, a Client or any needed coordination with Customer Service.
Assist with getting to a provider if needed when all other options have been exhausted.
· Referral to other Client’s programs, or external resources? community-based organizations, transportation, home health etc.
Provide onsite face to face intervention in select cases.
· Education and recommendations to resolve conditions and risks, and support for behaviour change/ self-management.
Collaborate with the provider and member when appropriate to develop alternate plans of care if needed.
Assist members/providers to navigate the health care system.
· Assess cases for quality-of-care issues and refer cases to the QA/QI department for review and follow up.n.
Perform Transition of Care services for all assigned lines of business.
· Determine case complexity and may refer to Case Management/Disease Management/Enterprise Lifestyle Management department personnel as necessary.
· Practice within the Product of licensure.
Participate as preceptor for orientation of new employees.
· Maintain licensure and maintain and enhance knowledge for designated area of licensure and regulatory standards by attending seminars, training sessions, etc.
· Communicate and interact effectively and professionally with co-workers, management, customers, etc.
· Comply with HIPAA, Diversity Principles, Corporate Integrity, Compliance Program policies and other applicable corporate and departmental policies.
· Maintain complete confidentiality of company business.
Maintain communication with management regarding development within areas of assigned responsibilities and perform special projects as required or requested.
Job Requirements: · Registered Nurse (RN) or Licensed Master Social Worker (LMSW) with current, active, unrestricted license in the state of operations (or reciprocity if applicable).2 years clinical experience.
1 year health insurance/managed care experience.
· Knowledge of medical management policies and procedures and database experience.
Verbal and written communication skills.
· Customer service skills and interpersonal skills to discuss pre/post admission care with physicians, hospital staff and members.
· Ability and willingness to occasionally travel within assigned location.
Possess transportation and current, valid driver’s license for applicable state.
• Ensure proper and accurate blending of customer’s formula.
• Select and route the proper fill lines from bulk tanks in the tank/gas farm.
• Drop valves manually by hand on lines where required.
• Perform weight checks regularly or at specified intervals.
• Perform product changeovers, size and height adjustments, equipment troubleshooting, securing correct parts, components, etc.
in a timely and efficient manner.
Requirements • Proficient in English writing and speaking • Mechanically inclined • Ability to machinery, tools in a safe manner.
• Experience with pneumatic pumps • Six months to one year experience in manufacturing • Ability to lift 50lbs throughout the shift 1st Shift – 6:00 am to 4:00 pm (Monday thru Thursday) Or 2nd Shift – 4:00 pm to 2:00 am (Monday thru Thursday) $22.00 to $25.00 depending on experience level.
Background/Drug Test Bridgeview, IL Please send resumes to All employees of Elite Staffing must be 18 years or older and authorized to work in the United States.
Elite Staffing, Inc.
is proud to be an equal opportunity employer.
Our policy of equal employment opportunity is to recruit, hire, train and promote persons without regard to race, color, religion, national origin, sex, age, disability, handicap or any other protected status.
All employees of Elite Staffing must be 18 years or older and authorized to work in the United States.
Elite Staffing, Inc.
is proud to be an equal opportunity employer.
Our policy of equal employment opportunity is to recruit, hire, train and promote persons without regard to race, color, religion, national origin, sex, age, disability, handicap or any other protected status.CB3
Job Title : Aircrew Rescue Swimmer & Navy Diver Category / Component : Enlisted • Active Overview Join an elite community that operates in the air and under the sea as an enlisted aircrew member and Navy diver, performing helicopter sea rescues and underwater search, salvage, repair, and demolition to support carrier and expeditionary strike groups, mine countermeasures, special operations, and joint partners worldwide.
Key Responsibilities Operate as enlisted aircrew during flight operations; perform helicopter sea rescues and provide advanced first aid; execute underwater search, salvage, harbor clearance, and security missions; inspect, cut, weld, and repair ships and submarines; conduct deep and saturation diving using SCUBA, surface supplied and mixed gas systems, and rebreathers; operate and supervise hyperbaric chamber treatments; plan and conduct demolition; maintain and repair specialized flight, survival, and diving equipment while managing records and readiness.
What to Expect Highly physical, safety critical missions with rigorous performance standards; frequent operations in demanding environments such as heavy seas, cold and low visibility waters, flight lines, ship decks, and austere field sites; continuous training and qualification sustainment, with rapid shifts between precise technical tasks and field operations; small team culture that requires attention to detail, calm under pressure, and strong leadership potential.
Work Environment Worldwide assignments at sea and ashore with aviation squadrons, fleet replacement units, and expeditionary detachments; work in flight operations areas, rescue training pools, ocean training sites, dive lockers, recompression chambers, shipyards, ranges, and forward locations; frequent work aboard carriers and auxiliaries, on piers and flight decks, and alongside joint and interagency partners.
Pathways, Training & Advancement Recruit Training followed by Naval Aircrew Candidate School in Pensacola; Rescue Swimmer preparatory and Rescue Swimmer School for those in that specialty; Class A School in an assigned aircrew rating pipeline such as AWF, AWO, AWR, AWS, or AWV; Fleet Replacement Squadron training and survival, evasion, resistance, and escape instruction; ongoing qualification and advanced training in diving, rescue, and mission systems throughout the career.
Enlist under an advanced technical field or Warrior Challenge style contract that specifies the aircrew, rescue swimmer, or diver training pipeline; qualified Fleet Sailors may volunteer and request conversion into aircrew or diving roles after screening, physical testing, and command endorsement.
Qualifications All Navy jobs require meeting general enlistment or commissioning standards, which typically include: Eligibility to serve in the United States Navy, which may involve United States citizenship or other legal residency and work status, depending on the program and current law and policy A high school diploma or equivalent for enlisted positions, and a bachelor's or qualifying professional degree for officer positions Meeting age limits that vary by program and are set in law and Navy policy.
Some communities have more restrictive age ranges Meeting medical, vision, and dental standards, including body composition and physical fitness requirements, with some jobs requiring more demanding standards Meeting character and conduct standards, including background screening Achieving required test scores for your program, such as the Armed Services Vocational Aptitude Battery for enlisted roles or officer qualification tests for officer programs Eligibility for a security clearance when required for your rating or designator Additional qualifications can include specific skills, education, licensure, or experience that are unique to a job or community and will be reviewed with you by a recruiter.
Additional qualifications for this job may include: United States citizenship and eligibility for at least a Secret clearance; strong swimming ability, comfort in open water, and excellent overall physical condition; ability to pass an aviation flight physical for aircrew duties and a diving medical exam with Undersea or Diving Medical Officer approval; meeting Physical Fitness Assessment standards and passing the Physical Screening Test that includes timed swims, runs, and calisthenics; meeting age limits that are typically more restrictive than general enlistment standards.
Education Education benefits are available through standard Navy programs such as Tuition Assistance, the Post-9/11 GI Bill, ACE-recommended college credit for Navy training, Navy COOL-funded certifications, USMAP apprenticeships, and other Navy College Program opportunities.
Specific options depend on the Sailor's status, training, and current Navy policy.
Pay, Benefits & Service Pay, benefits, and service commitments follow standard Navy Active and/or Reserve policies for this type of role, including basic pay, allowances when eligible, health coverage, and retirement options.
Exact entitlements, special pays, and service obligations depend on program, component, years of service, and current law and Navy guidance.
Incentives Incentives such as bonuses, special pays, and loan repayment may be available at times for specific ratings or communities, but they change frequently and cannot be guaranteed.
Applicants must confirm current incentives and eligibility with an official Navy recruiter or authoritative Navy source.
Notes and Disclaimers This description is a general overview of typical duties, training, and opportunities in this community.
It does not replace official Navy instructions, policies, or contracts and does not guarantee specific assignments, training, incentives, or outcomes.
Actual opportunities depend on Navy needs, individual performance, screening results, and current law and policy.
We are Accenture, a global professional services company, searching for a Workday Financials Delivery Lead.
This individual will be part of a team of advisory professionals focused on cloud-based data-reporting operations that integrate and optimize the essential corporate functions of finance, analytics, planning and HR.
For many of our clients, successfully getting their data operations into cloud environments is a major focus. The enterprise data-reporting software of Workday is a critical component of many of the cloud solutions we design, which is why Accenture has assembled a team of more than 2,000 Workday-certified professionals.
What’s in it for You
Help HR and Finance leaders define and execute their strategy and give them the adaptability they need in a fast-changing world.
To help you take your skillset beyond Workday technology, our Transformation Powered by Workday Training will help you take your consulting to a whole new level.
Take your Workday skills and career to the next level, mastering complex projects while expanding your leadership and advisory skills with a market-leading team.
As a Workday Financials Delivery Lead, your primary responsibilities may include:
- Bring thought-leadership on how technology can transform an organization
- Interact with c-suite levels at a client and/or within Accenture, which involves negotiating or influencing on significant matters
- Responsibility to shape and deliver various Workday implementation projects that exceed the expectations of our clients and our own assignment quality criteria
- Responsibility for a majority of day to day client communications
- Manage and deliver large projects by developing the project team, assessing engagement risks throughout, driving conclusions, and reviewing / challenging the output produced by the team
- Responsibility for management of engagement financials
- Helping to grow and develop our team through hands on training and coaching
- Have latitude in decision-making and determining objectives and approaches to critical assignments.
- Understand Workday’s Implementation Methodology and apply it on all engagements.
- Demonstrate strong client and stakeholder management to achieve project objectives
- Support or lead business development activities such as solutioning, proposal creation, orals support and SOW creation.
- Drive innovation through the creation of new industry leading methods and assets
- Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.
Job ID: 519397
Non-Exempt
Oldcastle Infrastructure™, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We’re more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We’re a trusted and strategic partner to engineers, contractors, distributors, specifiers, and more. With our network of more than 80 manufacturing facilities and more than 4,000 employees, we’re leading the industry with innovation and a safety-first mindset.
Job Summary
The successful candidate will be responsible for preparing and modifying drawings per specifications and customer requirements. Prepare/maintain accurate catalog drawings and digital library for website. Work closely with Division Engineer, Sales, Production and Quality Control to ensure the product is built according to the latest part or shop drawings.
Job Locations
- This position will be based out of our office in Lombard, IL or Romeoville, IL.
Job Responsibilities
- Create Shop Drawings of products using 2D or 3D drafting
- Create special manufacturing drawings for immediate production
- Adhere to customer (Internal and External) volumes, timelines and expectations
- Prepare, modify, and maintain accurate catalog drawings from existing and new products for production and Quality Control
- Prepare product assembly or shop drawings for existing/new products as needed for sales staff and special drawings for plant projects as needed
- Update/maintain digital database, i.e. Autodesk vault, cloud server, hard-copies and engineering documents
- Other duties may be assigned as needed
Job Requirements
- 2+ years of relevant experience with AutoCAD/Autodesk Inventor
- High school diploma or equivalent required/Associates Degree preferred
- Must possess the ability to read and interpret sketches, construction, and civil plans
- Ability to review and understand contract drawings and specifications
- Proficient in all Microsoft Office
- Basic mathematical skills
- Must be detail orientated and able to handle several projects at once with minimum help or guidelines from department from start to finish
Job Salary
- Salary ranges from $30-$37/hr
- Bonus opportunities
- 401k plan
- Short-term and long-term disability benefits
- Life insurance
- Health, dental, and vision insurance
- Paid time off
- Paid holidays
What CRH Offers You
- Highly competitive base pay
- Comprehensive medical, dental and disability benefits programs
- Group retirement savings program
- Health and wellness programs
- An inclusive culture that values opportunity for growth, development, and internal promotion
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
Oldcastle Infrastructure, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability
CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
The Inventory Reporting Analyst will partner closely with Supply Chain, Finance, Merchandising and Inventory teams to establish strong inventory governance, improve visibility, and enable better decision-making across the organization. This role will be instrumental in the development and ongoing success of key initiatives including Open to Buy, vendor scorecards, lead time assessments, and the evolution of our Sales, Inventory, and Operations Planning processes.
We offer:
- Health benefits.
- Paid time off and holiday pay.
- Wellness program.
- Professional development & career advancement opportunities.
- Lots of perks.
Compensation Information:
$60,000 - $65,000 annually
Responsibilities:
- Develop, maintain, and enhance inventory reporting and dashboards to support planning, replenishment, and leadership decision-making.
- Translate complex data into clear insights and recommendations for cross-functional stakeholders.
- Support inventory governance processes by ensuring accurate, timely, and consistent inventory data and reporting.
- Partner with Finance, Merchandising and Inventory teams to support Open to Buy reporting, tracking, and variance analysis.
- Build and maintain vendor scorecards tracking performance metrics such as lead time, on-time delivery, fill rate, and variability.
- Conduct lead time analysis to identify risks, improvement opportunities, and impacts to inventory and service levels.
- Support the evolution of the Sales, Inventory, and Operations Planning process through accurate data, reporting, and analytics.
- Prepare materials, reports, and insights for Sales, Inventory, and Operations Planning processes reviews and executive discussions.
- Contribute to the design and implementation of new tools, reports, and processes that advance inventory planning and replenishment maturity.
- Act as a data and reporting subject matter expert within Supply Chain Operations
- Other duties as assigned.
Qualifications:
- Bachelor’s degree in Supply Chain, Business, Finance, Analytics, or a related field.
- 2 years of experience in inventory reporting, supply chain analytics, or planning support roles.
- Strong analytical skills with the ability to translate data into actionable insights.
- Strong communication skills with the ability to present data to both technical and non-technical audiences.
- Experience supporting inventory planning, replenishment, or Sales, Inventory, and Operations Planning processes to include developing vendor scorecards and performance metrics.
- Advanced Excel skills: experience with BI tools (e.g., Power BI, Tableau, Looker) preferred.
- Excellent interpersonal, written, and oral communication skills.
Why Empire Today?
We empower our employees to strive for their unique goals. Within such an inclusive company with unlimited growth opportunities, how far you go is up to you.
We take care of our people. We start investing in you from day one. The perks and benefits we offer help you live well, both at work and at home.
We have an unmatched company culture. We’ve won multiple awards for employee and customer satisfaction, and we believe it all comes down to our culture of teamwork, creativity, and growth.
We’re one of the nation’s most recognizable brands. You’ll enjoy the stability that comes with a national company and a sense of pride when you’re a part of our team.
By clicking Apply Now, I agree to the Privacy Policy and Terms of Use including arbitration, waivers and limitations of liability. CSLB 1047108.
Full-Time | Base Salary + Performance Incentives | Fast-Growth Environment
We are seeking a motivated, early-career professional who wants to build a career in Talent Acquisition, Recruiting Operations, or Human Resources.
This is not a traditional staffing role.
We partner with growing organizations across multiple industries to manage the top-of-funnel recruitment process — sourcing, qualifying, and booking candidates for first-round interviews. Once interviews are scheduled, our clients take the process from there.
This role is ideal for a recent college graduate or early-career professional who thrives in fast-paced environments, enjoys performance metrics, and is motivated by measurable results.
⸻
What You’ll Be Responsible For
• Making 500–1,000 outbound calls per day
• Screening candidates for alignment and role fit
• Booking qualified candidates for first-round interviews
• Managing candidate pipelines and tracking performance metrics
• Optimizing call scripts and improving booking ratios
• Working closely with leadership to improve funnel performance
This is a metrics-driven role. Success is measured by activity, conversion rates, and booking outcomes.
⸻
Who You Are
• Bachelor’s degree preferred (Business, Communications, HR, Psychology, or related field)
• Competitive, goal-oriented, and coachable
• Comfortable handling high call volume
• Strong communicator with professional phone presence
• Motivated by base pay + performance incentives
• Interested in building a long-term career in Talent Acquisition or HR
⸻
What You’ll Gain
• Real experience in high-volume recruiting strategy
• Training in talent pipeline management and performance analytics
• Direct exposure to client-facing recruitment operations
• A clear performance-based growth track
• Base salary + structured performance incentives
⸻
This Role Is NOT For You If:
• You dislike outbound calling
• You struggle with activity goals
• You prefer slow-paced environments
• You want a purely administrative HR role
⸻
Why This Role Is Different
Most recruiting jobs focus on full-cycle placement.
We specialize in optimizing the top of the recruitment funnel — where most companies struggle.
You’ll learn how hiring truly works at scale.
If you’re competitive, analytical, and looking to build a serious foundation in Talent Acquisition, apply.
We’re unique. You should be, too.
We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.
The Nurse Case Manager 1 (RN) is responsible for achieving positive patient outcomes and managing quality of care across the continuum of care. The incumbent in this role will first and foremost serve as an advocate for our patients. He/She works closely with other members of the care team to develop effective plans of care and high levels of care coordination. This care planning and coordination may follow the patient from our centers into acute and post-acute facilities, as well as, their home environments. The Nurse Case Manager 1 (RN) role also involves establishing relationships with patients’ families and care givers, primary care physicians, specialists, other care providers, social workers, other case managers and nurses, acute and post-acute facilities, home health care companies, and health plans. He/She adheres to strict departmental goals/objectives, standards of performance, regulatory compliance, quality patient care compliance and policies and procedures.CORE JOB DUTIES/RESPONSIBILITIES:
- Manages and plans for transitions of care, discharge and post discharge follow-up for patients admitted to key, high-volume/high-priority hospitals.
- Establishes a trusting relationship with patients and their caregivers.
- Collaborates with clinical staff in the development and execution of the plan of care and achievement of goals. Reports variations to PCP/Transitional Care Physicians (TCP) and implements actions as appropriate.
- Builds relationships with preferred acute care providers (hospitalists, specialists, etc.).
- Directs referrals to preferred providers.
- Coordinates the integration of social services/case management functions in the pre-acute, ER, acute and post-acute setting. Coordinates the patient care, discharge and home planning processes with hospital case management departments, and other healthcare facilities.
- In conjunction with the PCP, Hospitalist, Medical Director, insurance case manager and the hospital case manager, coordinates the patient transition to the appropriate/least constrictive level of care using a preferred provider.
- Keeps the PCP aware of patient(s) condition via e-mail, DASH, HITS or other appropriate means of communication.
- Introduces self to patient/family and explains Nurse Case Manager’s role and processes to contact the Nurse Case Manager for questions, guidance and education.
- Provides high intensity engagement with patient and family.
- Facilitates patient/family conferences to review treatment goals and optimize resource utilization; provides family education and identifies post-hospital needs.
- Serves as a patient advocate. Enhances a collaborative relationship to maximize the patient/family’s ability to make informed decisions.
- Addresses advanced care planning including treatment goals and advance directives.
- Refers cases to social worker (Hospital and ChenMed/JenCare/Dedicated) for complex psychosocial and economic needs.
- Refers cases where patient and/or family would benefit from counseling required to complete complex discharge plan to social worker.
- Reports observed or suspected child or adult abuse pursuant to mandated requirements.
- Obtains onsite and EMR access at priority facilities.
- Maintains clinical and progress notes for each patient receiving care and provides progress report to PCP and others as appropriate.
- Submits required documentation in a timely manner and in appropriate computer system.
- Participates in surveys, studies and special projects as assigned.
- Conducts concurrent medical record review using specific indicators and criteria as approved by medical staff. Acts as patient advocate: investigates and reports adverse occurrences, and performs staff education related to resource utilization, discharge planning and psychosocial aspects of healthcare delivery.
- Promotes effective and efficient utilization of clinical resources and mobilizes resources to assist in achieving desired clinical outcomes within specific timeframe.
- Conducts review for appropriate utilization of services from admission through discharge. Evaluates patient satisfaction and quality of care provided.
- Communicates with physicians at regular intervals throughout hospitalization and develops an effective working relationship. Assists physicians to maintain appropriate cost, case and desired patient outcomes.
- Coordinates the provision of social services to patients, families and significant others to enable them to deal with the impact of illness on individual family functioning and to achieve maximum benefits from healthcare services.
- Completes expanded assessment of patients and family needs at time of admission. Completes psychosocial assessment.
- Directs and participates in the development and implementation of patient care policies and protocols to provide advice and guidance in handling unusual cases or patient needs.
- Attends meetings as assigned
- Performs other duties as assigned and modified at manager’s discretion.
There are 4 Nurse Case Manager 1 Roles with additional Essential Job Functions:
Acute Case Manager (primarily hospital based)
Responsibilities include all the above “Core” duties/responsibilities plus the following:
- Identify appropriateness of inpatient vs. observation status.
- Identify and manage safety risk (complete a social assessment), identify functional status (ADLs and PT needs), discuss medications and self-management, identify and correct knowledge deficits.
- Implement the ACM Coaching program with the appropriate patient population.
- In markets as appropriate, when patient in SNF, in conjunction with the post-acute physician, coordinate the transition to a lower level of care as soon as appropriate using a preferred provider if further services are needed.
- Facilitate discharge to appropriate level of care and preferred providers
- Communicate discharge to all stakeholders including PCP, Center Manager and Community Case Manager.
- Document the appropriate date that the patient is medically discharged and update as appropriate.
- Contact the center manager to arrange for a follow-up PCP appointment prior to discharge and whenever possible, communicate this information to the patient/caregiver.
- As appropriate, discuss patients’ eligibility for CCM or DM programs and identify patient interest in participation.
- Coordinate acute UR physician meetings.
Community Case Manager (primarily clinic and community based)
Responsibilities include all the above “Core” duties/responsibilities plus the following:
- Provides telephonic or outpatient visits to patients at high-risk for readmissions (as identified by CM Plan) to the ER or hospital, to patients with active care planning requirements, to disease management patients per the Disease Management Plan and to others as referred via transitional care team, acute case managers and Transitional Care team.
- Visits may include evening and weekend hours with the goal of preventing ER visits or hospital admissions.
- Performs clinical functions including disease-oriented assessment and monitoring, medication monitoring, health education and self-care instructions in the outpatient setting.
Coordinate the Plan of Care:
- Conducts/coordinates initial case management assessment of patients to determine outpatient needs.
- Ensures individual plan of care reflects patient needs and services available.
- Makes recommendations to the team.
- Completes individual plan of care with patients and team members.
- Communicates instructions and methodologies as appropriate to ensure that the plan is implemented correctly.
- Assesses the environment of care, e.g., safety and security.
- Assesses the caregiver capacity and willingness to provide care.
- Assesses patient and caregiver educational needs.
- Coordinates, reports, documents and follows-up on Super Huddles and HPP/IDT meetings.
- Helps patients navigate health care systems, connecting them with community resources; orchestrates multiple facets of health care delivery and assists with administrative and logistical tasks.
- Coordinates the delivery of services to effectively address patient needs.
- Facilitates and coaches patients in using natural supports and mainstream community resources to address supportive needs.
- Maintains ongoing communication with families, community providers and others as needed to promote the health and well-being of patients.
- Establishes a supportive and motivational relationship with patients that support patient self-management
- Monitors the quality, frequency and appropriateness of HHA visits and other outpatient services.
- Assists patient and family with access to community/financial resources and refer cases to social worker as appropriate.
Community/Skilled Nursing Facility Case Manager (Community Case Manager Role with additional SNF duties as assigned)
Responsibilities include all the above “Core” duties/responsibilities plus the following:
Community Case Manager role as above.
- CM telephonic or onsite visits to SNFs, communication with physical therapists (PT), social workers, patient and families as appropriate.
- Validates appropriate level of care/LOS.
- Validates Discharge plan for safe transition home, utilization of preferred providers or timely transition to long term care.
- Reminds patient of need for 4-day PCP post hospital/SNF discharge visit and future visits.
- Collaborates with payor onsite SNF CMs.
Transitional Case Manager (Blended Acute and Community Case Manager Roles)
Responsibilities include all the above “Core” duties/responsibilities plus the following:
Acute and Community Case Manager roles as above.
KNOWLEDGE, SKILLS AND ABILITIES:
- Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
- Critical thinking skills required.
- Ability to work autonomously is required.
- Ability to monitor, assess and record patients’ progress and adjust and plan accordingly.
- Ability to plan, implement and evaluate individual patient care plans.
- Knowledge of nursing and case management theory and practice.
- Knowledge of patient care charts and patient histories.
- Knowledge of clinical and social services documentation procedures and standards.
- Knowledge of community health services and social services support agencies and networks.
- Organizing and coordinating skills.
- Ability to communicate technical information to non-technical personnel.
- Proficient in Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software.
- Ability and willingness to travel locally, regionally and nationwide up to 10% of the time.
- Spoken and written fluency in English.
- Bilingual preferred.
PAY RANGE:
$36.9 - $52.70 HourlyThe posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.
EMPLOYEE BENEFITS
’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.
Current Employee apply HERE
Current Contingent Worker please see job aid HERE to apply
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