Jobs in Caldwell

The Auto Property Damage Claims Representative is responsible for managing Auto Property Damage claims within our “Auto PD Claim Unit.” This role demands a high level of customer service, patience, and professionalism while working in a fast-paced environment with significant phone interaction. Strong customer service, organizational, verbal, and written communication skills are essential. The ability to navigate adversarial situations with professionalism is critical. Comparative negligence claim handling experience is a plus but not required.

RESPONSIBILITIES

Policy Analysis:

• Investigate and interpret policy provisions, endorsements, and conditions to determine coverage for automobile property claims.
• Identify and investigate contested coverage claims that may require a roundtable discussion.

Claim Investigation:

• Investigate auto accidents to assess liability by interviewing first- and third-party claimants, witnesses, investigating officers, and other relevant parties.
• Secure and analyze pertinent records, documentation, and loss scene information to determine proximate cause, negligence, and damages.

Claims Management:

• Evaluate and adjust reserves as necessary.
• Prepare dispatch instructions for field personnel to inspect vehicles.
• Negotiate and settle claims within individual authority limits and seek supervisor approval for claims exceeding authority or requiring additional guidance.
• Maintain effective follow-up systems on pending files, advising insureds, claimants, and brokers on claim status.
• Act as an intermediary between the company, preferred vendors, and customers to resolve disputes.
• Ensure adherence to privacy guidelines, laws, and regulations in claims handling.

Subrogation and Legal Handling:

• Investigate and initiate subrogation processes when applicable.
• Handle and respond to special civil part lawsuits or intercompany arbitrations related to auto property damage claims.

Administrative Duties:

• Manage a customer-focused phone environment by answering calls, returning voicemails, and responding to emails and text correspondence promptly.
• Process incoming and outgoing mail timely and in accordance with state guidelines.
• Complete other duties as assigned.

QUALIFICATIONS

• Bachelor’s degree required.
• A minimum of 1 year of related PD claim experience is welcomed but not required.
• Proficiency in personal computer skills, including Microsoft Office Suite.
• Ability to prioritize and manage multiple tasks effectively.
• Excellent communication, organizational, and customer service skills.

SALARY RANGE

The pay range for this position is $47,000 to $55,000 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.

PERKS & BENEFITS

• 4 weeks accrued paid time off, 8 paid national holidays per year, and 2 floating holidays
• Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
• Annual 401(k) Employer Contribution
• Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
• Robust health and wellness program and fitness reimbursements
• Various Paid Family leave options including Paid Parental Leave
• Tuition Reimbursement

ABOUT THE COMPANY

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

About Chiral Photonics

Chiral Photonics is a fast-growing photonics manufacturing company enabling next-generation optical connectivity. We specialize in high-precision fiber-optic components and assemblies that support advanced data center, AI, and communications infrastructure. As we scale production, we are building strong operational foundations rooted in standard work, quality, and continuous improvement.

Role Overview

The Operations Project Manager sits at the intersection of production planning and project/program management and plays a critical role in translating customer demand, business strategy, and operational capabilities into executable plans.

This role is responsible for:

• Production Forecasting and Capacity Planning (~40%) — Developing and maintaining production forecasts and capacity plans to ensure the organization has the right people, stations, and sequencing in place to meet customer demand.
• Portfolio Project Management (~40%) — Driving execution and alignment across a portfolio of operational, manufacturing, engineering, and business initiatives, ensuring priorities are clearly sequenced, resources are allocated appropriately, and projects progress according to plan.
• Additional Assignments (~20%) — Supporting the Operations and Production Directors with operational initiatives as needed. This may include, but is not limited to, reviewing and updating standard operating procedures (SOPs) across the product lifecycle, supporting process improvement efforts, and assisting with operational coordination.



This is a highly cross-functional role that partners closely with Production, Process Engineering, R&D, Sales, and Leadership. The ideal candidate is structured, analytical, and detail-oriented, and is comfortable bringing clarity, organization, and strong follow-through to complex operational challenges.

Key Responsibilities

1. Production Forecasting & Planning (~40%)

• Own and maintain production forecasts across standard, custom, and R&D orders.
• Translate demand into capacity and resource plans, including labor, stations/equipment, and shift planning.
• Maintain resource models by station, value stream, and operator.
• Partner with Production, Process and Engineering to assign work, identify bottlenecks, and mitigate risks.
• Track forecast vs. actual performance and improve planning accuracy.
• Support planning in a high-mix, high-volume manufacturing environment with both production and R&D workstreams.
• Support scale decisions, including staffing, cross-training, additional stations, and automation opportunities.

2. Project & Portfolio Management (~40%)

• Manage a portfolio of cross-functional initiatives across manufacturing scale, process improvement, engineering enablement, and operational systems.
• Develop and maintain project plans, timelines, and dependencies.
• Drive execution by tracking actions, ensuring follow-through, and escalating risks.
• Help leadership sequence priorities and align resources across operational initiatives.
• Prepare status updates, dashboards, and decision materials.

3. Additional Assignments (~20%)

Support Operations and Production leadership with initiatives that improve execution, standardization, and cross-functional coordination, including:

• Maintaining and improving SOPs and work instructions across the product lifecycle.
• Supporting process improvement initiatives to improve throughput and reduce cycle time.
• Assisting with operational reporting, dashboards, and data analysis.
• Contributing to special projects and operational initiatives as needed.

Required Qualifications

• 7+ years of experience in manufacturing operations planning and program/project management, or manufacturing operations (startup or scale‑up experience strongly preferred)
• Strong analytical skills with hands‑on experience in:
• Forecasting and capacity planning
• Resource modeling and scenario analysis
• Proven ability to manage multiple concurrent projects with competing priorities
• Excellent organizational skills and attention to detail
• Strong written and verbal communication skills
• Comfortable working in a fast‑paced, evolving environment
• Ability to manage stakeholders at various levels.

Preferred Experience

• Experience in manufacturing, hardware, photonics, semiconductors, or advanced technology environments
• Familiarity with:
• High‑volume / high mix production
• R&D and custom order workflows
• Lean, continuous improvement, or operational excellence frameworks
• Advanced proficiency in Excel / Google Sheets; experience with planning or PM tools is a plus
  

About Kinetic Brands

Unconventional brands for unconventional people.

Kinetic is a full-stack brand operator managing a portfolio of digital brands. The brands we operate are the opposite of basic. Each brand has a distinct identity, memorable product, and cult following. Through our full-stack infrastructure (meaning we manage everything in-house–including fulfillment, supply chain, R&D, marketing, and development), we create bespoke products that stand out even in the most crowded of industries.

About the Role

We are looking for a dynamic Chief of Staff to support the Chief Operating Officer and President. This is an exciting opportunity to partner with the executive team in overseeing a complex, multi-brand organization. The ideal candidate’s intellectual curiosity will drive them to holistically understand the business while their extreme ownership will result in them approaching business decisions and deliverables with the highest degree of thoughtfulness.

You will

• Partner with leadership to frame decisions, evaluate tradeoffs, and optimize outcomes across brand, product, operations, and finance. Recommend courses of action after acquiring data and conducting research.
• Identify issues before they become fires; extinguish the ones that already are by coordinating various teams to singular outcomes.
• Partner with executives to identify, coach, and develop high-potential directors, strengthening leadership capability, addressing gaps head-on, and accelerating readiness for expanded responsibility.
• Break down silos by strengthening cross-functional communication, clarifying ownership, and improving how work moves across the organization.
• Organize and manage cross-functional projects and key initiatives, establishing clear goals, timelines, and ownership.
• Synthesize complex information into clear insights, recommendations, and next steps.
• Learn and understand processes and systems, identifying opportunities for improvement
• Ensure meetings are well-structured, decisions are documented, and follow-through is clear. Document key decisions, assumptions, and tradeoffs to support learning over time.
• Take ownership of special initiatives that cut across teams or require senior-level attention. Step in as a problem-solver when something important is stuck or unclear.

You have

• A holistic understanding of business operations and financials; experience in small organizations, DTC, consumer goods, manufacturing, or a related environment preferred.
• Demonstrated ability to balance multiple factors and perspectives to support high-quality decision-making.
• The capacity for exceptional discretion and judgment when handling sensitive leadership, personnel, and strategic issues.
• The curiosity to go wide and deep. Gathering knowledge and insights from throughout the organization, across all departments.
• A track record of developing cross-functional relationships by demonstrating competence, trustworthiness, humility, and willingness to learn.
• Experience managing/organizing projects and tracking/reporting on progress of key initiatives.
• Interest in brand marketing and consumer goods; experience or enthusiasm for cosmetics is a plus.
• Strong written and verbal communication skills, with the ability to distill complexity into clarity.
• A business degree in finance, operations, law, or management; MBA a plus
• Nice to have: experience founding or leading a startup or small company, with firsthand exposure to ambiguity, resource constraints, and rapid decision-making

Perks

• Healthcare You Can Count On – Competitive medical, dental, and vision plans to keep you covered when it matters most.
• Unlimited PTO – Take the time you need—we trust you (plus, we require a minimum!).
• Paid Parental Leave – 12 weeks paid + 4 weeks eased return to work. Family first!
• 401k Match – We match 4% to help grow your future.
• Monthly Home Office Stipend – We cover part of your phone or internet bill.
• Employee Discounts – Big savings on our products, just for you!

Work environment

• Hybrid - This role is required to be onsite at our Passaic, NJ warehouse 2-4 days a week and at our Jersey City, NJ office 1-2 days a week.

Kinetic Brands is an equal opportunity employer — we believe being successful is directly tied to creating a collaborative, diverse, and inclusive environment.

POSITION OVERVIEW :

Provide end-to-end architectural leadership for a highly complex, Service Cloud implementation built on an existing multi-cloud Salesforce footprint (Sales, Service).

· Define the target-state architecture, integration patterns, data models, sharing models, and governance frameworks required for scalable community/portal solutions.

· Lead solution design workshops, validate business requirements, create architectural roadmaps, and ensure alignment with enterprise standards and security policies.

· Oversee technical delivery, mentor cross-functional teams, and ensure solution integrity across Experience Cloud, Lightning, Apex, and external systems.

Experience Requirement

· 10+ years Salesforce solution architecture experience; 5+ years specific to Experience Cloud or complex portal architectures.

Certification Requirement

· Salesforce Certified Experience Cloud Consultant (required).

· Salesforce Application Architect or System Architect

Russell Tobin & Associates is seeking a Customs Entry Writer to work for our client in Florham Park, NJ. This is an excellent opportunity to join a top global logistics & shipping company!

Pay: $24-$26/hour

Schedule: Monday - Friday

Location: Florham Park, NJ (hybrid schedule after training)

Summary:

The CHB Delivery Associate is responsible for coordinating and executing shipments to ensure service levels of clients are met on a daily basis. This role supports a small group of client accounts by expediting their shipments from start to finish; by development of familiarity with their import programs and products; by coordinating file processing with team members and other Company work groups.

Own all CHB operations services for the customers assigned to them, including but not limited to:

• Providing customer service to assigned customers and assisting customers with questions and requests for information.
• Processing Customs entries and OGA for clearance of goods.
• Opens entry files, and subsequently processes entries according to outlined KPI
• Coordinates clearance of shipments with forwarders, Steamship Lines, Airlines, to ensure shipments are released timely.
• Completes customer billing and/or other required reports.
• Ensures compliance with regard to OGA (FDA, F&W, EPA, FCC etc.)
• Completes tracking and tracing for inbound shipments.
• Completes billing timely according to KPI
• Coordination of delivery for shipments from airline, ocean piers and CFS (container freight station) to customer/consignee destination.
• Reviews entry documentation to ensure it meets government regulations.
• Maintain customer SOPs and make updates as needed

Qualifications:

• 6 -12 months of experience in the industry
• Excellent verbal and written communication skills with the ability to communicate confidently
• Persistently drives issues to closure
• Well organized, detail oriented – especially when working under pressure
• Works together with others in the business unit to achieve results, fosters teamwork
• Ability to multi-task in a face paced environment
• Proficiency utilizing Excel
• Experience with Cargowise preferred
• Bachelor's degree preferred but not required, or equivalent work experience
• Customs House Brokerage License preferred but not required

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

Buyer / Purchasing Manager – Manufacturer Sourcing

About the Role

We are seeking a Buyer / Purchasing Manager to lead sourcing and purchasing directly from manufacturers and production suppliers. This individual will play a key role in building supplier partnerships, negotiating pricing and terms, and ensuring reliable product availability to support company growth.

This role is ideal for someone who thrives in a fast-paced environment and has strong experience working directly with manufacturers, managing supplier relationships, and negotiating cost-effective purchasing agreements.

What You’ll Do

• Source products and materials directly from manufacturers and production partners
• Identify, evaluate, and onboard new manufacturing suppliers
• Negotiate pricing, minimum order quantities (MOQs), payment terms, and supply agreements
• Manage the full purchasing cycle including RFQs, purchase orders, order tracking, and delivery coordination
• Build and maintain strong relationships with manufacturers and key vendors
• Monitor inventory levels and forecast purchasing needs to maintain optimal stock
• Partner with operations, logistics, and sales teams to ensure consistent product availability
• Analyze supplier pricing and market trends to identify cost savings opportunities
• Evaluate supplier performance related to quality, reliability, pricing, and delivery timelines
• Resolve supply chain issues including delays, shortages, or quality concerns

Qualifications

• 3–8+ years of purchasing, procurement, or sourcing experience
• Proven experience working directly with manufacturers or production suppliers
• Strong negotiation and vendor management skills
• Experience managing RFQs, purchase orders, and supplier contracts
• Strong analytical and organizational skills
• Proficiency in Excel and ERP / purchasing systems
• Bachelor’s degree in Business, Supply Chain, Procurement, or related field preferred

Preferred Experience

• Experience sourcing from domestic and/or international manufacturers
• Background in wholesale, distribution, manufacturing, or product-based companies
• Familiarity with importing, logistics, and supply chain coordination

Why Join Us

• Competitive salary and benefits package
• Opportunity to build and manage strategic supplier relationships
• Collaborative and growing organization with strong career development opportunities

Buyer

Clifton, NJ

$60,000 to $70,000 + Performance based bonus

Overview

We are seeking a detail-oriented Buyer to support purchasing operations and supplier management by sourcing products directly from manufacturers and production suppliers. This role will work closely with the Purchasing Manager to ensure reliable product availability, competitive pricing, and efficient purchasing processes.

The ideal candidate has experience in procurement, vendor coordination, and managing purchase orders, and enjoys working in a fast-paced environment where organization and communication are key.

What You’ll Do

• Source products and materials from manufacturers and approved suppliers
• Prepare and manage purchase orders, ensuring accuracy and timely processing
• Communicate with manufacturers and vendors regarding pricing, lead times, and order status
• Track orders and shipments to ensure on-time delivery
• Maintain supplier records, pricing updates, and purchasing documentation
• Monitor inventory levels and assist with replenishment planning
• Support the Purchasing Manager in supplier sourcing and price negotiations
• Assist in obtaining RFQs (Requests for Quotes) from manufacturers and suppliers
• Coordinate with operations and logistics teams to resolve supply or delivery issues
• Analyze purchasing data to help identify cost savings opportunities

Qualifications

• 2–5+ years of purchasing, procurement, or buying experience
• Experience working with manufacturers, suppliers, or distributors
• Strong organizational and communication skills
• Ability to manage multiple purchase orders and supplier relationships simultaneously
• Proficiency in Excel and ERP / purchasing systems
• Strong attention to detail and problem-solving skills
• Bachelor’s degree in Business, Supply Chain, or related field preferred

Preferred Experience

• Experience purchasing directly from manufacturers or production suppliers
• Background in wholesale, distribution, manufacturing, or product-based companies
• Familiarity with inventory management and supply chain coordination

Why Join Us

• Competitive salary and benefits package
• Opportunity to grow within a purchasing and supply chain team
• Collaborative and fast-paced work environment
• Clear career path into senior purchasing or sourcing roles

Position: Service Desk Supervisor

Reports To: Service Desk Manager

Division: Service Desk

FSLA: Exempt

Office Designation: Elmwood Park-In Office, Hybrid

Omega Systems is looking for a Service Desk Supervisor to guide our Service Desk operations, drive excellence in customer support, and ensure compliance with company standards and security policies.

You’ll lead a talented team, set the vision for service delivery, and foster professional growth while implementing best practices that elevate performance and customer satisfaction.

Functional Responsibility and Task Statements

Operational Responsibilities

• Supervising end-user services and technical support services.
• Supervise and oversee day-to-day operations regarding proper ticketing procedures, reporting and technical support via phone.
• Provide consistent training and mentoring to members.
• Ensure Omega is providing a high level of customer service by performing Quality Assurance processes including but not limited to direct monitoring of employee interactions and analyzing reporting to identify incorrect behaviors and patterns.
• Onboard new Omega Service Desk Employees including systems access, training, and confirming proper Omega processes on a regular basis.
• Supervise group - including recruitment, supervision and coaching, scheduling, development, evaluation, and performance.
• Create, Update, and Improve Documentation to ensure high level of service.
• Review Timesheets Weekly
• Establish and maintain regular written and in-person communications with the organization’s executives, department heads, and end users regarding pertinent IT activities.
• Ensures enforcement of procedures to maintain security and access and protect against viruses, hackers, vandals, acts of God, and accidental user mistakes.

Leadership and People Responsibilities

• Work with other colleagues within OMEGASYSTEMS teams to deliver an effective Customer support service offering
• Help ensure Customer support services teams are focused on achieving results using all resources available from initiation to resolution
• Ensure that effective working relationships at all levels are achieved by simplifying complex technical messages and acting as an advocate of OMEGASYSTEMS Customer support teams both externally and internally.

Technical Responsibility and Task Statements

• Administrate and facilitate personnel to hire and retain staff.
• Assist in team building, maintain work schedules, perform appraisals, and organize staff for optimum effectiveness.
• Establish staff training and development programs related to technical services.
• Develop measures and controls to ensure performance standards and goals are achieved.
• Develop and maintain Key Performance Indicators (KPIs) around testing performed within team.
• Mentor and develop direct reports through personal behaviors.
• Ensure to provide customer satisfaction across all technical service offerings.
• Provide monthly technical activity and status reports

Incumbent(s) in this position may be required to perform other duties and special assignments not specifically stated.

Environmental: The job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, etc.

Travel Requirements: Minimal travel is required for this position.

Desired Qualifications and Skills

Required

• Bachelor's degree in a job-related discipline or equivalent working experience.
• Minimum of five years of technical experience.
• Must have former technical supervisory experience preferably in a Call Center or similar environment.
• Knowledge of servers and network operating systems; wide area networks, telephone systems, internet services, electronic mail, web services, microcomputers and other hardware and a variety of software.
• Ability to: develop and recommend strategic and tactical plans for the delivery of technical services.
• Ability to communicate technical/complex information both verbally and in writing.
• Analyze and problem solve a variety of highly technical issues; effectively negotiate/influence others; establish and maintain effective working relationships with internal and external personnel at all levels

EEO STATEMENT

It is the Company's policy to provide equal employment opportunity for all applicants and employees. Omega Systems provides equal employment opportunities to all qualified individuals without regard to actual or perceived race including hair texture and natural hair styles), color, religion, religious creed (including religious dress and religious grooming practices), sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity (including transgender identity, status and transitioning), gender expression and sex stereotyping, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information (including genetic information), family care or medical leave status, military caregiver status, military status, veteran status, marital status, domestic partner status, sexual orientation, status as a victim of domestic violence, sexual assault or stalking, enrollment in a public assistance program, engaging in protected communications regarding employee wages, requesting a reasonable accommodation on the basis of disability or bona fide religious belief or practice, or any other basis protected by local, state, or federal laws. Applicants, as well as employees, who are or become disabled must be able to perform the essential job functions with or without reasonable accommodation. The Company shall determine reasonable accommodation on a case by case basis in accordance with applicable law.

The Food Scientist II reports directly to the Research & Technical Development Lead and plays a critical role in advancing technical platforms, ingredient research, and process feasibility for snack and confectionery products. This role is responsible for developing scalable scientific solutions that support the company’s innovation pipeline. The position focuses on early-stage formulation science, functionality modeling, and technical risk mitigation prior to commercialization handoff.

The Food Scientist operates within the Technical & Research Team and collaborates closely with the Product Development & Commercialization Team during scale-up and launch readiness phases.

Key Responsibilities:

1. Technical Platform Development

· Support the Research & Technical Development Lead in building and optimizing core technology platforms (e.g., probiotic systems, fiber enriched system, sugar reduction system, hydrocolloid systems, protein enhanced system).

· Conduct ingredient functionality studies to understand structure-function relationships.

· Develop reusable technical frameworks that enable multiple pipeline products.

2. Advanced Formulation Science

· Design and optimize complex formulations for snack and confectionery applications.

· Investigate texture stability, moisture migration, hydrolysis risks, glass transition behavior, and shelf-life quality indicator.

· Conduct structured root cause analysis for technical performance issues.

· Translate scientific findings into scalable formulation strategies.

3. Process Feasibility & Risk Mitigation

· Evaluate processing parameters (e.g., heating time, vacuum, Brix, pH, Aw) to ensure technical robustness.

· Identify potential scalability constraints early in development.

· Support pilot-scale validation and collaborate with commercialization teams as needed.

4. Stability Prediction

· Design preliminary accelerated and real-time stability studies.

· Establish quality benchmarks for texture, moisture, color, and API ingredients.

5. Cross-Functional Collaboration

· Partner with Product Development during transition from research to commercialization.

· Provide technical input to embedded analytical and compliance resources.

· Support supplier technical assessments and ingredient validation.

6. Documentation & Technical Governance

· Maintain accurate and complete formulation documentation in designated systems.

· Develop detailed technical reports and risk assessments for internal review.

Qualifications:

· Master’s degree in Food Science, Food Engineering, Chemistry, or related field.

· 2–4+ years of experience in snack and/or confectionery and/or gummy and/or bars of R&D.

· Strong knowledge of hydrocolloids, fiber systems, sugar reduction systems, and moisture control mechanisms.

Job Title: Salesforce Service Cloud Architect

Location: Parsippany, NJ

Interview: Video Interview

Description:

Define end-to-end Salesforce Service Cloud architecture, ensuring alignment with business goals and enterprise standards

Design scalable and modular solutions across Case Management, Omni-Channel, Knowledge Base, Live Agent, CTI, and Email-to-Case

Lead the design of data models, security models, and sharing architectures

Develop integration strategies using REST/SOAP APIs, Platform Events, and middleware tools like MuleSoft, Informatica, or Dell Boomi

Evaluate and recommend AppExchange products and third-party tools as part of the solution landscape

Create solution blueprints, sequence diagrams, and architecture documentation for development teams

Technical Leadership

Serve as the technical authority for Salesforce implementations, providing direction to developers, administrators, and functional consultants

Enforce governance standards, design patterns, and best practices across all Salesforce projects

Perform code reviews, solution assessments, and ensure compliance with Salesforce platform limits and security standards

Mentor development teams and guide them on Apex, LWC, Integration, and Performance Optimization

Stakeholder & Delivery Management

Collaborate with business analysts, project managers, and client stakeholders to translate requirements into robust technical designs

Participate in solution estimation, RFP responses, and pre-sales activities, providing architectural recommendations and effort sizing

Work with cross-functional teams (Infrastructure, Security, Data, and Integration) to ensure seamless end-to-end solution delivery

Support release planning, DevOps strategy, and CI/CD pipelines for Salesforce environments

Governance & Quality

Ensure compliance with Salesforce best practices, governor limits, and data security policies

Establish and maintain architecture governance frameworks, technical documentation, and design repositories

Lead performance reviews, scalability assessments, and security audits of Salesforce solutions

Basic Qualifications:

Minimum 10+ years of experience of Deep expertise in Apex, Lightning Web Components (LWC), SOQL/SOSL, REST/SOAP APIs

Minimum 8+ years of experience Strong understanding of Salesforce data model, security, and integration architecture

Minimum 10+ years of experience Hands-on experience designing and implementing Service Cloud, including Omni-Channel, CTI, Knowledge, and Case Management

Proven track record of leading large-scale enterprise implementations

Familiarity with DevOps tools (Copado, Jenkins, Git, Gearset) and CI/CD automation

Experience in Agile delivery frameworks and global delivery models

Excellent communication, presentation, and stakeholder management skills

Preferred Qualifications

Salesforce Certified Technical Architect (CTA) or actively pursuing CTA

Knowledge of Field Service Lightning (FSL), Einstein Bots, or Salesforce Industries (Vlocity)

Experience integrating Salesforce with legacy or cloud-based systems (AWS, Azure, SAP, etc.)

Familiarity with Agile at Scale (SAFe, LeSS) and multi-cloud Salesforce implementations

Personal Attributes

Strategic thinker with a strong problem-solving and analytical mindset

Excellent leadership and team collaboration abilities

High attention to detail and commitment to quality

Ability to manage multiple priorities and communicate effectively with both technical and business audiences

Salesforce Certifications (Mandatory):

Application Architect or System Architect

Platform Developer I & II

Service Cloud Consultant

About MACKAGE

Specialists in all-season protection since 1999, Mackage merges the finest, most responsible leathers, down and wools with luxury-forward design, an approach that yields uncompromising construction, enveloping comfort and signature silhouettes.

A global outerwear leader defined by a commitment to exceptional quality, purpose, and performance with a focus on aesthetic innovation.

Mackage is committed to employment equity and invites applications from women, visible minorities, Aboriginal peoples, persons with disabilities, LGBTQ2S+ persons and otherwise marginalized persons.

Senior Sales Associate (Key Holder)

Reporting to the Store Manager, the Senior Sales Associate with Key Holder responsibilities provides an exceptional customer service, generates sales and participates in all essential duties to ensure an effective day-to-day operation at the store, including the support of all operations, visual and brand directives.

What you’ll do:

• Meet and exceed store sales, KPIs and personal target.
• Promote and act as a brand ambassador of Mackage by providing exceptional service within a customer centric environment from product knowledge and excellent customer experience.
• Ensure proactive client engagement leveraging CRM and growing the clientele database.
• Provide timely and informative product knowledge of the brand by explaining the characteristics, the advantages and the benefits of our products to new and existing customers.
• Participate in the daily operations of the store for optimal effectiveness (merchandise reception; labelling, merchandising, POS operations, inventory management, shipping and receiving packages etc.);
• In the absence of the management team, the senior sales associate will oversee daily operations with responsibilities (and not limited) to open and close the store, update daily reports, communicate to HQ partners effectively, execute Visual Merchandising responsibilities, ensure store standards are maintained and operational duties are consistently met.
• Upkeep store standards and maintain merchandising within the sales floor in addition to the organization of back of house.
• Always demonstrate a strong presence on the floor to support the customer experience and uphold loss prevention best practices.
• Act as a strong team player and always remain respectful to your team and customers.

What you’ll need:

• 1-2 years’ experience in a store environment with key holder responsibilities
• Luxury retail experience is a plus.
• Multilingual is a plus.
• Excellent customer service, sales and communication skills set.
• Problem-solving skills related to basic customer service.
• Model a positive attitude, professional appearance, and behavior.
• Good understanding to fashion trends (an asset).
• Experience in visual merchandizing (an asset).
• Knowledge of Microsoft Office Suite and POS operating systems.

We want to get to know you