Jobs in Caldwell

We are currently seeking a call center professional to join our growing team. The Team Leader will lead a group of call center agents and coach them to provide exceptional customer experiences for our patients. This is a full-time position, working on site Monday – Friday (and every other Saturday with one day off during the week).

The candidate we're looking for will have experience working in a healthcare related call center and managing standard call center metrics. In addition, we seek individuals who value servicing customers and are solutions oriented and positive influencers to their teams and colleagues.

Additional position details:

• Answers agent questions regarding, policies, procedures, best practices or difficult calls. Handles escalated patient calls and general complaints.
• Has experience overseeing and directing the flow of incoming calls, assigning work to the team and strategizing based on ebbs and flows of the business while ensuring that KPIs and metrics are met.
• Lead and support the team while actively assisting with daily operations, including answering calls, quality assurance, trainings, and stepping in to help with workload as needed.
• Identifies operational issues and suggests potential solutions to direct report.
• Monitors and evaluates agent performance, provides learning or coaching opportunities, completes fact finding as needed and implements counseling/corrective action when appropriate
• Assist manager with hires, coaches and develops Call Center Agents to respond to patient questions
• Ensures agents understand and comply with all call center objectives, performance standards, and policies.
• Prepares reports and analyzes data to assist in determining call center goals.
• Works with other members of the leadership team and home office to support agents and maximize patient satisfaction.
• Maintains day to day call center operations (schedules, tasks. etc), and correspondence workflows.
• Issues written and oral instructions.
• Prepares and performs individual monthly feedback sessions and associates’ yearly reviews
• Ongoing analysis of procedures and calls to improve call handling and efficiencies.
• Determines work procedures, prepares work schedules, and expedites workflow.
• Conducts/attends various meetings and communicates information directly to team members.
• Reviews timecards, attendance and schedules in accordance with attendance standards
• Ensures that all company practices and policies are adhered to.
• Willingness to work beyond scheduled hours when necessary to support team performance and meet operational demands.

Essential Qualifications

• Accountability
• Adaptability-Flexibility
• Communication
• Customer Focus
• Listening Skills
• Creativity/Innovation
• Problem Solving-Analysis
• Vision & Values
• Collaborative Process-Teamwork
• Dependability
• Knowledge, Skills & Abilities

Technical and Functional

• Ability to provide excellent customer experience, internally and externally
• Ability to handle multiple priorities and exceptional organizational skills
• Excellent verbal and written communication skills
• Must be detail oriented
• Ability to work successfully and collaboratively in a team environment
• Excellent leadership, facilitation and decision-making skills
• Strong problem-solving and analytical skills
• Strong technical proficiency, including experience with Contact Center Phone Softwares, CRMs, Microsoft Office/Excel etc.

Required Physical Abilities

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit and perform extensive close keyboard and PC work.
• Ability to walk, talk or hear.
• Occasionally required to stand and reach with hands and arms.

Working Environment

• Ability to meet deadlines and attendance standards.
• The noise level in the work environment is usually moderate.
• This classification will be required to sign a confidentiality agreement.

Experience, Education and Certifications Required

Experience Required

• Minimum of 3 years leadership experience preferably in the medical industry with customer service responsibility

Required Educational Level

• Bachelor’s Degree or equivalent work experience

Job Type:

Full-time

Benefits:

• 401(k) with match
• Dental insurance
• Health insurance
• Company Paid Life insurance
• Paid time off
• Vision insurance
• STD/LTD
• Critical Illness

Work Location: Must be able to reliably commute to the office M-F.

The Presales Solution Architect (DPE & Data focus) is a critical, customer-facing role responsible for demonstrating the value of our solutions to existing and prospective clients. The Solution Architect acts as a technical expert, working alongside the Randstad Industry Group Sales and Account and Delivery Leadership teams to understand customer needs, design technical solutions, develop cost estimations and present these solutions in a clear, persuasive manner. The ideal candidate is a hands-on technical professional with excellent communication and presentation skills, who can bridge the gap between business requirements and technical capabilities.

What you get to do:

• Present Randstad Digital's solutions and services to clients
• Collaborate with the sales team to conduct in-depth discovery calls and meetings with prospective customers
• Evaluate client Request for Proposal/Information (RFP/RFI) and match against Randstad Digital's core capabilities and industry service provider competitive landscape
• Provide applicable input for client RFP response documents according to RFP submission timelines
• Develop technical proposals, solution architectures, and SOWs (Statements of Work) that clearly outline the proposed solution, its components, and the value
• Collaborate with Risk Management, Legal, and Contract Management teams on client agreements, Statements of Work, and proposals
• Lead or participate in onsite or remote down selection meetings with clients
• Answer technical questions and address concerns from customers, stakeholders, and C-level executives
• Participate in service transition meetings and conduct proper handoff from Sales to Client Delivery teams
• Contribute to the creation of technical content, such as white papers, case studies or project briefs
• Provide thought leadership on technology trends that are relevant to Randstad Digital's clients
• Assist in maturing and developing Randstad Digital service offerings
• Supporting company culture and ensuring timely communication up and down the organization

What you need to bring:

• Minimum of 5 years of experience in a Consulting or Professional Services Organization
• Previous experience developing complex solutions and managed services for clients
• Proven track record of cost estimation and extensive knowledge of pricing methodologies
• 5+ years of experience in a technical role, pre-sales or solution architecture capacity
• Bachelor's degree in Computer Science, Information Technology, or a related technical field preferred
• Proven history of business development success
• Experience presenting to senior management, including C suite Executives

Skills and technical requirements:

• Deep understanding of modern application design, including microservices, serverless architectures, and twelve-factor app methodology across hybrid and multi-cloud environments
• Proven experience designing and implementing scalable solutions using major cloud-native services (e.g., AWS Lambda, Azure Functions, Google Cloud Run) and modern web frameworks
• Expertise in automating the software lifecycle using CI/CD tools (GitHub Actions, Jenkins) and data orchestration tools to ensure seamless code and data deployments
• Strong background in solution design and proposal development for Custom Application Development and Legacy Modernization engagements
• Strong background in designing proposals for Application Managed Services
• Expertise in developing proposals for data engineering services, including master data management (MDM), data quality frameworks, and analytics readiness
• Knowledge in CI/CD pipelines, containerization and orchestration technologies (e.g., Docker, Kubernetes)
• Experience in architecting solutions across a variety of technical stacks (e.g., Java/Spring, Node.js, Python, .NET Core) and frontend technologies (React, Angular, Vue)

*The role focuses on digital product engineering and data, supporting all North American industry groups and requires collaboration with sales and client teams to define solutions, pricing, and proposals. Ideal candidates will have experience with global system integrators.

Salary Range: $118,500.00 - $189,600.00

About Our Company We???re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical , Village Medical at Home , Summit Health , CityMD , and Starling Physicians .

About Our Company We???re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical , Village Medical at Home , Summit Health , CityMD , and Starling Physicians .

Location: Morristown, NJ (Remote)

Role: Support Executive

Skills: Office 365 Administration, Microsoft SQL Server 2019, SolarWinds, BaNCS Payments - Card Issuing Business, Retail Mortgages

Experience Required: 6- 8 Years

Role Descriptions:

Technical Support Requirements:

Build| maintain and troubleshoot business rules

Build| maintain and troubleshoot custom print forms

Manage user groups and permissions

Manage versions and releases

Monitor system performance| logs etc.

Monitor and maintain integrations. nCino Mortgage| Optimal Blue| etc.

Prepare HMDA (Home Mortgage Disclosure Act) update files and batch to EncompassManage reporting database and data warehouse

Business rule writing for new issues that arise per the Market and the business model Build and maintain DDM (Dynamic Data Management) tables and rules. Fees and other fields.

Business Support Requirements:

Run Hotlist daily

Build and maintain Crystal Reports for scheduler

Run monthly survey reports

Maintain service passwords at vendor and in LOS

Maintain business contacts in LOS (payees| employees| etc.)

Build ad-hoc reports

Collaborate with cross-functional partners to ensure alignment on priorities.

Now Hiring: Hospital Pharmacy Technician – Morristown, NJ

Location: Morristown, NJ 07960

Job Type: Contract

Contract: 8 weeks with strong possibility of extension

Schedule: Day shift (varied start times between 7:00 AM – 10:00 AM, ending by 6:00 PM)

Guaranteed hours per week: 36

Pay: $24/hr on W2

Pride Health is seeking an experienced Pharmacy Technician for a hospital-based contract opportunity in Morristown, NJ. This role is ideal for candidates with strong inpatient pharmacy experience who thrive in a fast-paced clinical setting.

Key Responsibilities

• Accurately fill medication orders for pharmacist verification
• Prepare sterile IV admixtures and maintain aseptic technique
• Support automated dispensing machines (restocking, reconciliation, discrepancy resolution)
• Perform repackaging, inventory control, and expiration monitoring
• Handle distribution and medication returns
• Support workflow in oncology/infusion settings (preferred)
• Maintain documentation and compliance with pharmacy regulations
• Collaborate with pharmacists and healthcare team to optimize patient care

Requirements

• Active registration with the New Jersey Board of Pharmacy
• High School Diploma or GED
• 2+ years hospital pharmacy experience preferred
• Oncology/infusion experience preferred
• PTCB certification preferred

Pride Health offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k) retirement savings, life & disability insurance, an employee assistance program, legal support, auto and home insurance, pet insurance, and employee discounts with preferred vendors.

We are looking for a highly skilled Senior Accountant – SEC Reporting to join a dynamic, high-performing insurance organization. This role offers the opportunity to work in a collaborative environment, contribute to accurate financial reporting, and gain exposure to both GAAP and SEC reporting processes.

Key Responsibilities

• Prepare, review, and coordinate quarterly and annual SEC filings (Forms 10-Q and 10-K).
• Perform monthly account analysis, reconciliations, and journal entries.
• Assist in the preparation of financial statements and analytical reviews during the closing process.
• Interpret and analyze complex accounting records to ensure accuracy and compliance.
• Support the monthly financial close process and reconciliation of balance sheet accounts.
• Respond to internal and external inquiries regarding financial results.
• Assist with annual external audits and budget processes.
• Ensure integrity and compliance of financial statements with GAAP, SAP, and company policies.

Qualifications

• Bachelor’s degree in Accounting required; CPA designation preferred (required for career growth).
• 5+ years of financial accounting experience.
• Knowledge of GAAP and SAP, with prior exposure to accounting systems.
• Strong proficiency in MS Office, particularly Excel.
• Excellent analytical, organizational, and troubleshooting skills.
• Strong interpersonal and communication abilities, with attention to detail.

Why This Role Is Unique

• Hybrid work model allowing flexibility while maintaining collaboration with the finance team.
• Opportunity to contribute to high-quality SEC filings and financial reporting for a growing insurance organization.
• Collaborative and inclusive environment where employees are empowered to contribute their unique talents and perspectives.
• Competitive total rewards package, including:
• Incentive plan eligibility
• Comprehensive health care plans
• Retirement savings plan with company match
• Employee Stock Purchase Program discounts
• Tuition assistance and reimbursement programs
• 20 days of paid time off

This is an excellent opportunity for a hands-on accounting professional who wants to play a key role in a growing, stable, and high-performing insurance organization.

Job description

For our MIR and AMMEGA Customer Service team, we are currently looking for a

CUSTOMER SUPPORT SPECIALIST. As a customer support specialist, you will be responsible for facilitating customer requests for information, quotations, and orders by interacting with customers, supervisors, the sales team, and vendors. A day in the life of a customer support specialist can look like:

• Communicating with customers to receive orders for products and installations via fax, e-mail, phone, or from sales staff.
• Processing customer orders accurately and timely.
• Researching customer order history and reviewing inventory for availability.
• Maintaining and updating customer files.
• Following up on orders in progress and communicating order statuses with outside sales staff.
• Interacting extensively with vendors and customers.
• Performing product research through contact with our vendors.
• Obtaining pricing on purchases, generating and following up on quotes.
• Answering the phones timely and professionally throughout office hours; filing, faxing, e-mailing, and various other office and clerical duties to be completed as needed.
• Verifying accuracy of order when receiving vendor products.
• Allocating cost of inventory to orders.
• Transferring stock to other branches upon request.
• Contacting customers to collect invoices that are past due.

We are looking for you to have:

• Associate’s or Bachelor’s degree strongly preferred and/or at least four (4) years of previous experience.
• Experience with Word, Excel, and Outlook.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Leadership acumen.
• Positive team spirit.
• Entrepreneurial and customer focus.
• Learning agility.
• Ability to deliver what is promised.
• Drive for change and innovation.
• Ability to build relationships through collaboration.

What we offer you:

The benefits of working at AMMEGA go beyond the daily work. You will join a world class team and have the opportunity to grow through internal advancement, on-the job training, educational support, and access to a global network.

Other benefits include:

• Paid training.
• Medical, Dental, and Vision insurance.
• Life insurance.
• Employer-paid Short- and Long-Term Disability insurance.
• 401k with company match.
• Tuition reimbursement.
• Paid time off.

AMMEGA is an Equal Opportunity Employer. Employment decisions are made without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status or other characteristics protected by law.

Exciting opportunity to join a top law firm as an immigration paralegal. Hybrid work schedule and strong opportunities for career growth.

Key Responsibilities:

• Assist attorneys in preparing and filing immigration petitions, applications, and supporting documents for employment-based and humanitarian immigration cases (e.g., adjustment of status, asylum, visas, waivers).
• Conduct legal research on immigration laws, policies, and regulations.
• Draft correspondence to clients, USCIS, and other agencies.
• Communicate with clients to gather information and documents, answer basic case-related questions, and provide status updates.
• Organize and maintain case files, ensuring all documents are properly filed and deadlines are tracked.
• Liaise with government agencies
• Monitor changes in immigration laws and update internal processes accordingly.
• Prepare exhibits, forms, and evidence packets for submission.

Requirements:

• Associate's degree or paralegal certificate (required); bachelor's degree in a related field (preferred).
• Prior experience working in an immigration law firm (minimum 1-2 years preferred).
• Strong understanding of immigration processes, including family-based petitions, employment visas, and deportation defense.
• Proficient in Microsoft Office (Word, Excel, Outlook) and case management software.
• Excellent written and verbal communication skills.
• Ability to manage multiple cases simultaneously and work under tight deadlines.
• Strong attention to detail and organizational skills.