Information Technology Jobs in Caldwell

With a passion for life

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers - and to save more lives, we need team players, forward thinkers, and game changers.

Are you looking for an inspiring career? You just found it.

Job Overview

The Project Manager will be responsible for the leadership of complex cross-functional projects related to the development and/or sustainment of electro-mechanical medical device systems and/or single use catheters. Project assignment is at the discretion of the supervisor and is based on business requirements. Also responsible for all phases of the project, from Concept Development to Product Launch. Develop and drive project timelines, assemble required project teams, track schedule and deliverables, and maintain effective communication throughout the project.

Job Responsibilities and Essential Duties

• 
  
• Lead cross-functional project teams in support of Class I - III medical devices.
  
• Monitor and maintain awareness of new and current product regulations and standards.
  
• Develop and release all project-related deliverables, including project plan, schedule and budget.
  
• Manage a project within standardized methods and project models such as Waterfall or Agile
  
• Lead and support execution of technical and/or cross-functional project work
  
• Ensure the timely release of critical deliverables within the project.
  
• Ensure all aspects of the project are in compliance to internal procedures.
  
• Develop and present periodic status reports.
  
• Effective communication with project stakeholders, local management, and global management
  
• Demonstrate leadership when facing uncertainty.
  

• 
  
• Understanding of group dynamics to influence team members and lead the project.
  
• Instill confidence through leadership and actions.
  
• Identify, support, and promote new concepts and initiatives related to Project Management within the organization.
  

Minimum Requirements

• 
  
• BS in Engineering discipline (e.g., Systems, Biomedical, Electrical or Software Engineering) or equivalent experience
  
• Minimum of 3+ years in project lead role or project management role
  
• Preferred - experience in medical device or other regulated industry.
  
• Domestic and/or international travel up to 20%
  

Required Knowledge, Skills and Abilities

• 
  
• Experience with Microsoft Project, JIRA, Antura or other project management software
  
• Experience in leading tasks/projects through a structured, phase-gate process
  
• Lead and manage technical meetings with cross-functional members.
  
• Excellent interpersonal, verbal, and written communication skills
  
• Strong technical writing skills; must be well organized, detail oriented.
  
• Task oriented and driven to complete assignments on schedule.
  
• Must have the ability to effectively interface with both technical and non-technical personnel.
  
• Medical Device experience including thorough understanding of Medical Device Quality Management Systems (ISO 13485, 21 CFR 820, ISO 14971)
  
• Working knowledge of FDA and International Standards requirements as related to capital equipment and disposables.
  

Salary range: $120k - $140k

#LI-LG1

About us

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.

Benefits at Getinge:

At Getinge, we offer a comprehensive benefits package, which includes:

• 
  
• Health, Dental, and Vision insurance benefits
  
• 401k plan with company match
  
• Paid Time Off
  
• Wellness initiative & Health Assistance Resources
  
• Life Insurance
  
• Short and Long Term Disability Benefits
  
• Health and Dependent Care Flexible Spending Accounts
  
• Commuter Benefits
  
• Parental and Caregiver Leave
  
• Tuition Reimbursement
  

Getinge is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, disability, protected veteran status or any other characteristic protected by law.Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.

With a passion for life

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers - and to save more lives, we need team players, forward thinkers, and game changers.

Are you looking for an inspiring career? You just found it.

Job Overview

The Senior Product Manager, Cardiac Assist (SPM-CA) reports to the Global Group Marketing Manager and plays a pivotal role in driving financial success of the assigned segments and regions. This position is directly accountable for developing and executing marketing strategies and business plans that deliver sales and profit objectives for the Cardiac Assist portfolio. The SPM-CA actively leads cross-functional initiatives to maximize cross-selling, generate new business opportunities, and ensure achievement of annual order intake, net sales, and gross profit targets. By collaborating closely with cross-functional business partners and executive leadership, this role ensures commercial strategies are developed and executed effectively and all sales and service functions are fully aligned to meet and exceed the Company's financial goals.

Job Responsibilities and Essential Duties

• 
  
• Responsible for the segment strategy.
  
• Responsible for the commercialization of new and existing products within their respective portfolio as well as any third party products related to the specific product line.
  
• In close cooperation with commercialization activities, enable sales and align local marketing strategies with global commercial operations and business area defined strategy.
  
• Monitor competitors and market activities and prepare adequate analysis and reports and prepare the market view.
  
• Monitor, analyze and evaluate market trends and competitor's activities to identify market opportunities in cooperation with the related product line referents.
  
• Adjust the marketing strategy and plans to meet changing market and competitive conditions.
  
• Enable, support and maximize sales functions to grow market share in selecting potential customers of the assigned business and respective product area, which includes supporting the Inside Sales Team.
  
• Support sales functions through customer visits - including product and business presentations to current and target customers.
  
• Collaborate with commercialization function to share voice of customer (VOC) feedback and report/inform market requirements, important trends and competitive information.
  
• Support sales and distributors at customer meetings, exhibitions, seminars, and conferences. Including: product support, trials, demonstrations, and presentations.
  
• Per assigned product category and region, analyze sales volumes to identify initiatives to enhance sales capacity and sales effectiveness via sales tools, improved training content, as well as specific initiatives such as promotional campaigns, Group Purchasing Organization (GPO) group buys/promotions, and special payment incentive for fast sales (SPIFFS) programs.
  
• Sales and operating forecast for assigned segment, product line and region.
  
• Develop, manage and update market plans and market status for each assigned segment, product category and region.
  
• Assist in relevant initiatives to deploy specific marketing and training activities.
  
• Coordinate projects with after sales and be responsible for the project brief handover from the markets.
  
• Develop, manage and create market plans for each assigned strategic partnerships
  
• Support Corporate Accounts and Sales on the assigned product line strategy for GPO/IDN and Strategic Accounts. Define RFP segment strategy, attending business reviews
  
• Map and network with experts within the industry, GPO/IDN Advisory boards
  
• Mentoring and guiding lesser tenured Product Managers
  

Minimum Requirements

• 
  
• Bachelor Degree in Business or relevant field, or an equivalent combination of education and work experience.
  
• A minimum of 12 years' experience in the medical device industry, which includes marketing management in the assigned product line.
  
• Solid background and experience in the relevant business in the US market.
  

Required Knowledge, Skills and Abilities

• 
  
• Developed ability to present and sell products and services in the business to business area.
  
• Exceptional verbal and written skills - Communicate technical information/details to end customers/sales companies in a straightforward and understandable way.
  
• Must be able to communicate benefits of Getinge capacity being a total solution provider (for instance: products and services benefits to end customers.)
  
• Experience in product management in medical device capital equipment and service products.
  
• Strong business acumen - Implement and follow through on sales and marketing strategies in the selected product category and regions.
  
• Ability to influence, and communicate to and with people at all levels in an organization.
  
• Proven organizational skills and result oriented.
  
• Proficient with Microsoft Office applications; familiarity with information technology concepts, integrated business systems and Windows operating system.
  

This is a job that can be worked remotely

Estimated travel up to 30%

Pay Rate: $175,000 - $195,000 + bonus targeted at 25% (depending on overall company performance)

#LI-BS1

About us

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.

Benefits at Getinge:

At Getinge, we offer a comprehensive benefits package, which includes:

• 
  
• Health, Dental, and Vision insurance benefits
  
• 401k plan with company match
  
• Paid Time Off
  
• Wellness initiative & Health Assistance Resources
  
• Life Insurance
  
• Short and Long Term Disability Benefits
  
• Health and Dependent Care Flexible Spending Accounts
  
• Commuter Benefits
  
• Parental and Caregiver Leave
  
• Tuition Reimbursement
  

Getinge is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, disability, protected veteran status or any other characteristic protected by law.Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.

Federal Reserve Bank of Atlanta As an employee of the Atlanta Fed working for the Office of Employee Benefits (OEB) in Newark, NJ, you will help support our mission of promoting the stability and efficiency of the U.S. economy and financial system. Your work will affect the economy of the Southeast, the United States, and the world. The work we do here is important, and how we do it is just as important as what we do. We live our values of integrity, excellence, and respect every day. We do the right thing, we do things right, and we treat people right. A career at the Federal Reserve Bank of Atlanta gives you the chance to do work that touches lives and helps communities prosper.

We are hiring for a Sr. Benefits Analyst for our Health and Welfare team.

We're looking for:

• Ability to make sound decisions and demonstrate a high degree of trustworthiness in handling confidential and sensitive information.
• Ability to communicate clearly and confidently across multiple levels of the organization and externally.

The Senior Benefits Analyst (Health & Welfare) oversees the relationship and service performance of outsourced administrators and service providers for the Federal Reserve's health and welfare benefits plans. Demonstrates effective interpersonal, written verbal communication skills to facilitate effective working relationships. The employee plays a key part in assisting the broader Health & Welfare Benefits team with data analysis, interacts with plan participants, including actives/retirees, of the Federal Reserve Banks and the Board of Governors, and HR and benefits colleagues across the Federal Reserve System.

• Accountable for generally low/medium complexity vendor management responsibilities for System-wide benefits programs
• Research and respond to inquiries from vendors, stakeholders, plan participants and Federal Reserve System partners like Payroll.
• Perform data analysis and process review to support the broader Administration and Benefits team to improve employee engagement, administration efficiency, mitigate risk, and support compliance.
• Develop presentations and training sessions for Reserve Bank partners.
• Outline key points of nuanced benefits communications for dedicated communications team.
• Lead and support processes and projects with measurable outcomes.

Education: Bachelor's Degree or 4 years equivalent experience preferred

Experience: Five + years of experience required or equivalent years of experience.

Our total rewards program offers benefits that are the best fit for you at every stage of your career:

• Comprehensive healthcare options (Medical, Dental, and Vision)
• 401K match, and a fully funded pension plan
• Paid vacation and holidays, flexible work environment
• Generously subsidized public transportation
• Education Assistance Program
• Professional development programs, training and conferences
• And more

This is not necessarily an exhaustive list of all responsibilities, duties, performance standards or requirements, efforts, skills or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, rush jobs, change in workload or technological developments).

The Federal Reserve Bank of Atlanta is an equal opportunity employer.

Full time

Regular

Yes

Human Resources Family Group

First (United States of America)

The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

FindLaw is the leading provider of online legal marketing services, widely recognized and trusted by legal professionals, consumers, and businesses. We empower our audience with comprehensive legal resources through our public and private online portals and FindLaw publications. Our platforms offer engaging, relevant, and credible legal information, personalized tools, and access to professional legal communities.

Our mission is to help attorneys and law firms grow their practices confidently, providing proven services that increase awareness, improve reputation management and ultimately drive case volumes across many different practice areas. Our network of solutions include , , , , Super Lawyers print publication and many other digital solutions.

Sr. Sales Executive Role: Are you passionate about the chance to bring your sales experience to a world class company that is market leading for both content and technology? Does hearing that we are completely committed to organic growth and that we have extensive investments to expand our sales capability excite you? Do you have previous experience driving sales and revenue growth within a specific territory? Are you motivated by uncapped commissions? We are looking for you!

What You’ll Do: As a Sr. Sales Executive you will be responsible for developing and growing new customer accounts in the legal community within an assigned territory. Each territory consists of a large base of small-mid law firms. You will utilize your prospecting and consultative selling skills, high energy and initiative to identify opportunities to provide FindLaw web-based marketing and advertising solutions. You will also be responsible to partner with our internal Account Management team related to the post-sales satisfaction and retention of existing FindLaw customers.

Responsibilities:

• Responsible for the attainment of sales targets and quota on a monthly basis in assigned territory.
• Consult with the client regarding web-based marketing strategies and solutions that will meet their business needs and will improve their ability to generate business.
• Strategically grow a customer base through prospecting and cold calling.
• Technical aptitude (MS Office, internet applications, ).
• Collaborate with internal stakeholders regarding existing and new clients to identify and resolve client concerns; establish and maintain current and potential client relationships.

Qualifications:

• 4-year college degree or equivalent experience.
• Experience in outside sales in a professional B2B environment.
• Proven track record of sales success, fast growth and consistently achieving performance at 100%+.
• Previous sales experience in online/advertising environment a plus.
• Working knowledge of sales process, methods and techniques.
• Strong Interpersonal skills, ability to interpret marketplace needs and translate them into products and/or services.
• Proven organization skills, effective time management skills and ability to work independently.
• Ability to be actively in the field on most business days with some overnight travel based on territory to various client sites.

What’s in it for You?

At FindLaw, our people are our greatest assets. Here are some of the benefits we offer for your personal and professional growth:

• Innovative Culture: Embracing the "IB Way," the company fosters a culture that encourages rapid experimentation, flexibility, collaboration, and a relentless focus on developing winning strategies.
• Professional Growth: Internet Brands emphasizes internal growth, providing employees with opportunities for personal and professional development.
• Comprehensive Benefits: Employees enjoy a range of benefits, including medical, dental, and vision insurance, life insurance, disability coverage, flexible spending accounts, paid holidays, casual dress code, 401(k) plan, and paid time off (PTO).
• Work-Life Balance: The company promotes a healthy work-life balance, allowing employees to maintain personal well-being alongside professional responsibilities.
• Collaborative Environment: With a focus on flexibility and collaboration, Internet Brands creates an atmosphere where teamwork and open communication are valued.
• Global Presence: Operating in over 30 office locations worldwide, the company offers diverse opportunities across various regions.
• Stability and Innovation: Combining the innovation of a start-up with the stability and profitability of an established corporation, Internet Brands provides a unique and secure working environment.
• Industry-Leading Expertise: Internet Brands excels in a variety of verticals, including healthcare, legal, automotive, and home services, leveraging deep industry knowledge to create innovative and impactful solutions for clients and consumers alike.
• Compensation: $75,000 base + with uncapped commission, averaging $80,000-$150,00. At quota, our top earners are well over $200K OTE.

In addition to our awesome culture, we offer a comprehensive benefits package designed to support the health and well-being of you and your family. Our benefits include health insurance options such as medical, dental, and vision coverage, flexible spending accounts (FSA) for medical and dependent care, short-term and long-term disability insurance, and life and AD&D insurance. We also provide a 401(k) retirement savings plan with a company match, paid time off (PTO), paid holidays, commuter benefits as well as access to our Employee Assistance Program (EAP) and well-being coaching services. In addition, employees can take advantage of voluntary benefits such as home, auto and pet insurance, and discounted legal and financial services. For more details, feel free to inquire during the interview process.

Internet Brands®, headquartered in El Segundo, Calif, is a fully integrated online media and software services company focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's properties and platforms include the WebMD, Medscape, and Henry Schein ONE networks, which are the global leaders in their markets; Nolo, Avvo, and Martindale, which form the largest consumer information provider in the legal market; and CarsDirect, Fodor's Travel, and many others which are leaders in their key vertical markets. Internet Brands' award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. The company's powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Warburg Pincus.

Internet Brands and its wholly-owned affiliates are an equal opportunity employer.

At TerrAscend, we don't just grow cannabis — we grow possibility. Whether it's cultivating top-tier flower, supporting patients with trusted therapies, or crafting premium products for adult use, we're here to elevate lives. As a trailblazer in the cannabis industry, our roots run deep and our sights are set high. If you're ready to shape the future of cannabis with a team that believes in quality, care, and community — let's grow together.

The Fulfillment Inventory Technician (Vault Tech) will be responsible for picking and packaging orders for the drivers and deliveries as well as intake for finished products in the grow/processing facility.

• 
  
• Perform counts and Quality checks to ensure all inventory is accounted for and reported according to company policy
  
• Investigate and correct discrepancies in reported quantities and locations of all inventory
  
• File claims when defective products are discovered
  
• Check date-sensitive products for expiration and facilitate removal or transfer of product as needed
  
• Pick / Pack orders for shipments, verifying correct quantities per order
  
• Working in a team setting
  
• Filling out compliance forms on a regular basis
  

• 
  
• High School Diploma or equivalent
  
• High Attention to Detail
  
• Good Communication Skills
  
• Ability to follow direction
  
• Computer Skills (not required, but preferred)
  
• Must be self-motivated and willing to learn
  
• Must be able to maintain a positive attitude
  
• Must be able to pass a background check
  
• Must be 21 years of age or older
  
• Must be able to lift 30lbs
  
• Applicant must be at least 21 years of age.
  
• Must be and remain compliant with any and all company regulations.
  

$18.50 - $18.50 an hour

#ENGMP

Perks Rolled Just for You (for Benefits-Eligible Roles)

- Comprehensive Health Coverage – Medical, dental, vision, and prescription plans available for employees and their dependents.

- Mental Health & Wellness Support – Access to the AI-powered Sabender platform, confidential counseling and life coaching through PAS, nutrition coaching, and discounts at Husk Fitness.

- Flexible Paid Time Off (PTO) – Generous PTO to support work–life balance (availability may vary by state—ask your recruiter for details).

- Employee Assistance Program (EAP) – Free, confidential support for mental health, financial planning, legal matters, and more.

- Paid Parental Leave – Dedicated time to rest, recharge, and care for your growing family.

- 401(k) with Company Match – Save for the future with a 4% company match and immediate vesting.

- Pet Insurance – Affordable coverage options to keep your pets healthy.

- Employee Discounts – Exclusive savings at any of TerrAscend's 39+ dispensary locations.

- Recognition Program – Earn points through peer-to-peer recognition and redeem for Amazon rewards or gift cards.

- Disability & Life Insurance – Company-paid protection for life's unexpected moments.

Environmental Factors:

This position requires working in an environment that has a high amount of plant matter and pollen. Areas of the facility reach high/low temperatures with high humidity levels. Employees may have exposure to conditions such as dust, plant matter, and particles that affect the respiratory system, eyes, or skin, depending on department job assignments. Employees are required to wear protective gear and have the option to wear eye and ear protection. Certain areas of the facility use harsh chemicals for cleaning such as bleach and can have repetitive movements. Employees should be comfortable and capable of working under all of the above conditions.

Physical Requirements:

- Able to push, pull, lift, or move a minimum of 50lbs

- Capable of sitting, standing kneeling, bending, squatting, and/or walking for extended periods of time

- Capable of using hands and fingers to touch, handle, feel and pick

- Ability to work with hazardous chemicals (butane, propane, etc.) following strict safety guidelines

- Utilize chemicals (such as bleach) to clean and maintain facility/equipment

- Must wear PPE (clothing protection), close-toed non-slip shoes, and optional ear/eye protection

*** Background Check Requirement ***

As a condition of employment, a complete background investigation will be conducted based on the rules of the specific State in which the employee is hired. Typically, the state investigative process includes a state and federal background check.

EEO Statement

At TerrAscend, employees and applicants are evaluated based on their qualifications, skills, and ability to perform the duties and responsibilities of the position. TerrAscend is committed to assuring equal employment opportunities to all employees and applicants.

TerrAscend is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination based on race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic information, sexual orientation, to include gay, lesbian, bisexual, transgender and gender identity, or any other consideration protected by federal, state or local laws. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and coworkers.

Disclaimer

This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice. The list of job responsibilities, skills, duties, requirements, and the like is not exhaustive, rather it is illustrative of the current essential functions required for the position.

This organization participates in E-Verify.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.

Esta Organizacion Participa en E-Verify.

Este empleador participa en E-Verify y proporcionara al gobierno federal la informacion de su Formulario I-9 para confirmar que usted esta autorizado para trabajar en los EE.UU.. Si E-Verify no puede confirmar que usted esta autorizado para trabajar, este empleador esta requerido a darle instrucciones por escrito y una oportunidad de contactar al Departamento de Seguridad Nacional (DHS) o a la Administracion del Seguro Social (SSA) para que pueda empezar a resolver el problema antes de que el empleador pueda tomar cualquier accion en su contra, incluyendo la terminacion de su empleo. Los empleadores solo pueden utilizar E-Verify una vez que usted haya aceptado una oferta de trabajo y completado el Formulario I-9. Para mas informacion sobre E-Verify, o si usted cree que su empleador ha violado sus responsabilidades de E-Verify, por favor contacte a DHS.

Statement on External Recruiting Agencies

TerrAscend and all affiliates do not accept blind resume submissions from external recruiting agencies. No fee will be paid to agencies who submit candidates without being under contract for an active search with TerrAscend.

Salary

Position: Service Desk Supervisor

Reports To: Service Desk Manager

Division: Service Desk

FSLA: Exempt

Office Designation: Elmwood Park-In Office, Hybrid

Omega Systems is looking for a Service Desk Supervisor to guide our Service Desk operations, drive excellence in customer support, and ensure compliance with company standards and security policies.

You’ll lead a talented team, set the vision for service delivery, and foster professional growth while implementing best practices that elevate performance and customer satisfaction.

Functional Responsibility and Task Statements

Operational Responsibilities

• Supervising end-user services and technical support services.
• Supervise and oversee day-to-day operations regarding proper ticketing procedures, reporting and technical support via phone.
• Provide consistent training and mentoring to members.
• Ensure Omega is providing a high level of customer service by performing Quality Assurance processes including but not limited to direct monitoring of employee interactions and analyzing reporting to identify incorrect behaviors and patterns.
• Onboard new Omega Service Desk Employees including systems access, training, and confirming proper Omega processes on a regular basis.
• Supervise group - including recruitment, supervision and coaching, scheduling, development, evaluation, and performance.
• Create, Update, and Improve Documentation to ensure high level of service.
• Review Timesheets Weekly
• Establish and maintain regular written and in-person communications with the organization’s executives, department heads, and end users regarding pertinent IT activities.
• Ensures enforcement of procedures to maintain security and access and protect against viruses, hackers, vandals, acts of God, and accidental user mistakes.

Leadership and People Responsibilities

• Work with other colleagues within OMEGASYSTEMS teams to deliver an effective Customer support service offering
• Help ensure Customer support services teams are focused on achieving results using all resources available from initiation to resolution
• Ensure that effective working relationships at all levels are achieved by simplifying complex technical messages and acting as an advocate of OMEGASYSTEMS Customer support teams both externally and internally.

Technical Responsibility and Task Statements

• Administrate and facilitate personnel to hire and retain staff.
• Assist in team building, maintain work schedules, perform appraisals, and organize staff for optimum effectiveness.
• Establish staff training and development programs related to technical services.
• Develop measures and controls to ensure performance standards and goals are achieved.
• Develop and maintain Key Performance Indicators (KPIs) around testing performed within team.
• Mentor and develop direct reports through personal behaviors.
• Ensure to provide customer satisfaction across all technical service offerings.
• Provide monthly technical activity and status reports

Incumbent(s) in this position may be required to perform other duties and special assignments not specifically stated.

Environmental: The job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, etc.

Travel Requirements: Minimal travel is required for this position.

Desired Qualifications and Skills

Required

• Bachelor's degree in a job-related discipline or equivalent working experience.
• Minimum of five years of technical experience.
• Must have former technical supervisory experience preferably in a Call Center or similar environment.
• Knowledge of servers and network operating systems; wide area networks, telephone systems, internet services, electronic mail, web services, microcomputers and other hardware and a variety of software.
• Ability to: develop and recommend strategic and tactical plans for the delivery of technical services.
• Ability to communicate technical/complex information both verbally and in writing.
• Analyze and problem solve a variety of highly technical issues; effectively negotiate/influence others; establish and maintain effective working relationships with internal and external personnel at all levels

EEO STATEMENT

It is the Company's policy to provide equal employment opportunity for all applicants and employees. Omega Systems provides equal employment opportunities to all qualified individuals without regard to actual or perceived race including hair texture and natural hair styles), color, religion, religious creed (including religious dress and religious grooming practices), sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity (including transgender identity, status and transitioning), gender expression and sex stereotyping, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information (including genetic information), family care or medical leave status, military caregiver status, military status, veteran status, marital status, domestic partner status, sexual orientation, status as a victim of domestic violence, sexual assault or stalking, enrollment in a public assistance program, engaging in protected communications regarding employee wages, requesting a reasonable accommodation on the basis of disability or bona fide religious belief or practice, or any other basis protected by local, state, or federal laws. Applicants, as well as employees, who are or become disabled must be able to perform the essential job functions with or without reasonable accommodation. The Company shall determine reasonable accommodation on a case by case basis in accordance with applicable law.