Jobs in Bethel, CT

JOB SUMMARY *****MUST HAVE MANUFACTURING EXPERIENCE*****

The Key Account Manager is responsible for developing and sustaining strong, long-term relationships with key customers while ensuring their needs are fully understood and met. This role serves as a primary liaison between customers and internal teams, facilitating seamless communication, negotiating pricing and supply agreements, and resolving issues promptly and effectively. The Key Account Manager will identify and maximize sales opportunities, drive customer satisfaction, and support overall business growth. In addition, the role includes prospecting new customers in target markets and contributing to the achievement of the company’s strategic sales goals.

Our Strategy and Purpose

• We provide technology for the design and manufacture of precise fluid handling components for diagnostic and analytical instruments.
• We improve patient outcomes and help engineers, scientists, and doctors to solve the world’s toughest diagnostic and analytical challenges.
• We always act with intention and drive to achieve our purpose.
• Teamwork, collaboration, candor, and diverse opinions make us stronger.
• We are unafraid to make timely decisions, and we empower our people to make decisions, execute them, and move forward.
• We value people who take the initiative and hold themselves accountable.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Execute account-based sales plans to achieve revenue growth targets.
• Strengthen relationships with major customers, ensuring alignment with company strategy and compliance.
• Collaborate with internal teams to optimize inventory and balance service excellence with cost efficiency.
• Monitor performance using KPIs, pipeline reviews, and internal quarterly business reviews.
• Respond promptly to customer inquiries and resolve issues professionally.
• Partner with Engineering and Technical Sales to address product issues and deliver tailored solutions.
• Manage customer complaints and returns, prioritizing resolution and retention.
• Lead Customer Quarterly Business Reviews to gather customer insights and assess performance.
• Negotiate pricing, terms, and supply agreements within company guidelines.
• Pursue and generate new business opportunities through web leads, trade shows, and targeted outreach.
• Oversee new customer projects from concept to production, ensuring timely and successful launches.
• Work as directed by your manager.
• Approximately 50% travel

EDUCATIONAL REQUIREMENTS, QUALIFICIATIONS, and TRAININGS

• At least 5 years’ sales, account management or technical sales experience in a manufacturing company.
• Bachelor’s Degree or equivalent desired
• Strong attention to detail and organization skills required.
• Demonstrate ability to interact and cooperate with all company employees, and customers maintain professional relationships that meet company core values.
• Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.
• Take a hands-on approach to finding solutions to problems.
• Excellent ability to communicate orally and in writing in English.
• Well-developed literacy, numeracy, and computer skills with a technical aptitude.
• Ability to work in a fast-paced environment where employees strive to meet challenging customer expectations.

COMPUTER AND SOFTWARE REQUIREMENTS

• Experience with Epicor ERP is a plus.
• Microsoft: Office 365; SharePoint; Teams; and OneNote preferred.
• Ability to operate media equipment such as tablets, smartphones, and other electronic equipment.
• Ability to work with general office equipment.
• Ability to work with and understand data is necessary and the ability to learn technical skills.

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT

• Shall have adequate vision, reading, writing, and documentation skills, and hearing to perform the essential functions of the job.
• Must have enough endurance to perform tasks over extended periods of time.
• Will be engaged in speaking, sitting, walking, driving, listening, and in communicating both orally and in writing while performing his or her duties.
• Must be able to listen and respond to questions and instructions.

The qualifications, physical demands, and work environment described herein are representative of those an employee will encounter and must meet to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Arcmed is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

The above noted job description is not intended to describe, in detail, the variety of tasks that may be assigned but rather to give the incumbent a general sense of the responsibilities and expectations of his/her position. As the nature of business demands change, so, too, may the essential functions of this position.

About Archway Dental Partners

Archway Dental Partners is a forward-thinking dental support organization (DSO) that empowers high-performing dental practices through operational support, technology, and strategic leadership. We are committed to improving patient access, care quality, and provider success through scalable, efficient, and compliant infrastructure.

Position Summary

The Director of Revenue Cycle Management (RCM) is responsible for the strategic leadership and oversight of the entire revenue cycle process across all supported practices in the Archway Dental Partners network. This role is charged with building, optimizing, and scaling an RCM infrastructure that ensures timely, accurate, and compliant revenue capture—from patient intake and insurance verification to claims processing, collections, and accounts receivable management.

The ideal candidate is a results-oriented leader with deep experience in dental or healthcare RCM, strong operational acumen, and the ability to drive continuous improvement in a growing, multi-state organization.

Key Responsibilities

Leadership & Strategy

• Provide executive-level leadership over all revenue cycle functions, including eligibility verification, patient billing, claims management, collections, and payment posting.
• Design and implement a scalable RCM strategy aligned with Archway’s growth objectives and partnership model.
• Foster a culture of accountability, transparency, and service excellence within the RCM organization. Mentor and develop team members to build a scalable leadership bench for future growth
• Build, develop, and lead a high-performing RCM team (managers, billing specialists, AR follow-up teams, etc.).
• Serve as a strategic advisor to executive leadership on RCM performance, risks, and opportunities.

Operational Oversight

• Establish and manage RCM performance dashboards with clear accountability for key metrics (e.g., DSO < 30 days, >98% clean claims rate, >98% net collection rate,

We are hiring remote contributors to review consumer finance content focused on budgeting and money-saving strategies.

Your role will involve reading short financial guidance pieces and providing feedback on their usefulness for people managing tight budgets. You may also identify which tips are the most practical for everyday situations.

This position is ideal for people interested in personal finance, budgeting, or improving financial literacy.

The work is flexible and completed online.

LOCATION: NYC, Stamford CT, Ridgefield, CT

JOB TYPE Full-Time, On-Site

COMPANY DESCRIPTION

Vibrant Building Technologies is an innovative hardware and software company building the next generation of home health technology. Our systems combine advanced sensing, ventilation, filtration, and intelligent software to actively manage the environments people live in. We are reinventing one of the most overlooked systems in the modern home, transforming HVAC from a passive mechanical appliance into intelligent infrastructure that continuously improves health, comfort, and performance.

Vibrant is led by a founder who also oversees a portfolio of complementary operating businesses across real estate development, construction, design, and home technology. These businesses are intentionally built to work together, forming a vertically integrated platform focused on a single goal: developing, designing, building, and equipping the healthiest, highest-performing homes and real estate in the world.

ROLE DESCRIPTION

We are looking for a Chief of Staff & Head of Strategic Initiatives to serve as a force multiplier for the CEO and COO.

Approximately 80% of this role is focused on Vibrant Building Technologies. The remaining time supports cross-functional strategic initiatives across the CEO and COO's other operating businesses in real estate, design, and technology.

This person will work directly between the CEO and COO on a daily basis — translating vision into structured initiatives, driving execution on complex projects, and ensuring that the highest-priority work moves forward with speed and clarity.

This is not a coordination or scheduling role. It is a high-output operator position built for someone who is hungry, moves fast, and thrives when the path forward is not fully defined. The right person uses AI tools fluently as a core part of how they work, operates with a high sense of urgency, and produces at a level that consistently exceeds what most people think is possible in the time available.

If you need a clear job description, a defined process, and a stable environment to do your best work, this role is not for you. If ambiguity energizes you and high output is just how you operate, keep reading.

RESPONSIBILITIES

Vibrant Building Technologies — Primary Focus

• Work directly with the CEO and COO to drive Vibrant's most critical strategic and operational initiatives
• Translate founder vision into actionable plans with clear ownership and timelines
• Identify operational bottlenecks and implement systems that improve execution speed
• Coordinate across hardware, software, manufacturing, and go-to-market workstreams
• Prepare strategy briefs, internal memos, and presentations for leadership
• Leverage AI tools to accelerate research, analysis, writing, and decision support
• Support new venture evaluation, partnerships, and expansion opportunities as Vibrant scales

Cross-Company Initiatives — Supporting Role

• Drive select cross-functional projects spanning the broader portfolio of operating businesses
• Serve as the connective tissue between the CEO and COO on priorities that span multiple companies
• Conduct research and analysis for new opportunities across real estate, design, and technology
• Ensure high-priority cross-company initiatives have structure, ownership, and momentum

WHAT SUCCESS LOOKS LIKE — FIRST 12 TO 18 MONTHS

• The CEO and COO spend more time on the work only they can do at Vibrant
• Strategic initiatives that previously stalled are moving with consistency and momentum
• Vibrant's cross-functional projects have clear owners, timelines, and accountability
• AI tools are being used across the organization to compress timelines and improve output quality
• Leadership has a trusted operator who can be handed any high-priority problem and run with it
• Cross-company initiatives are handled with the same speed and clarity as Vibrant-specific work

YOU MIGHT BE A FIT IF

• You are hungry — not content, not coasting, and genuinely motivated to do some of the best work of your career here
• You thrive in fast-moving, high-output environments and find ambiguity energizing rather than paralyzing
• You use AI tools — Claude, ChatGPT, Perplexity, and others — as a natural part of how you research, write, analyze, and build
• You have taken ambiguous, complex problems and turned them into structured plans that actually get executed
• You are comfortable working directly with founders and senior leadership and know how to operate at that level without hand-holding
• You write and communicate with precision — your memos, briefs, and presentations make decisions easier, not harder
• You produce at a high level and take ownership seriously — you do not need problems to be fully defined before you start solving them
• You want proximity to how a high-growth technology company is built and led, not just a seat in a single department

You will likely thrive here if you are the type of person who sees an unstructured, high-stakes initiative and immediately starts thinking about how to build the plan, align the people, and get it moving — and then does it faster than anyone expected.

Bonus Skills — Not Required But Genuinely Useful:

• Engineering background or technical fluency in hardware, software, or systems design
• Understanding of real estate development — how projects are financed, entitled, designed, and built
• Familiarity with construction — how projects are managed, sequenced, and delivered
• Ability to read and interpret technical documents, drawings, or specifications across disciplines
• Experience working across both physical and digital product environments simultaneously

QUALIFICATIONS

Required:

• Proficient and proactive use of AI tools as a core part of how you work
• Exceptional structured thinking and problem-solving ability
• Proven ability to operate independently in ambiguous, fast-moving environments
• Strong written and verbal communication skills
• High personal output — demonstrated track record of getting a lot done with urgency and quality
• Experience managing multiple high-priority projects simultaneously

Strongly Preferred:

• Experience working closely with founders or senior executives in a similar capacity
• Background in hardware, technology, or early-stage company environments
• Exposure to real estate development, construction, or design businesses
• Comfort moving between a primary company focus and broader organizational initiatives

Job Title: Customer Service Representative

Onsite/Remote: Bethel, CT

Description of Company:

A dynamic organization focused on delivering exceptional client solutions. The company values innovation and teamwork. Employees enjoy a supportive environment with opportunities for professional development.

Salary/Hourly Rate: $65,000–$75,000

Position Overview:

Provide outstanding customer support by processing orders, resolving issues, and collaborating with internal teams. Maintain accurate records and generate reports to support business operations.

Responsibilities:

• Process customer orders using SAP
• Verify order details for accuracy
• Respond promptly to customer inquiries
• Resolve order-related issues efficiently
• Coordinate with internal teams to ensure seamless service
• Maintain and update customer records
• Generate reports as needed
• Support the sales team with administrative tasks

Required Experience/Skills:

• 1–3 years of relevant customer service experience
• Proficiency in Microsoft Office and SAP
• Strong attention to detail
• Excellent written and verbal communication skills
• Ability to multitask in a fast-paced environment
• Customer-focused mindset
• Strong organizational skills

Preferred Experience/Skills:

• Experience in order processing or sales support
• Familiarity with report generation tools
• Prior exposure to cross-functional team collaboration

Education Requirements:

• High school diploma or equivalent required
• Associate’s or bachelor’s degree preferred

Ready to shape the future of work?

At Genpact, we do not just adapt to change—we drive it. AI and digital innovation are redefining industries, and we are leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that is shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implementdata, technology, and AI to create tomorrow, today. Get to know us at and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Manager, Master Data Management (MDM)!!

In this role, the candidate will be responsible for all the activities related to MDM domain.

Responsibilities

Maintain constant engagement with customers. Collaborate closely with onsite and offshore project teams, delivery lead for projects.

• Advise on best practices and improvements on delivery and quality

• Manage active communications with customers and project leads for delivery, and program prioritization

• Leverage strong Pharma domain knowledge to support data governance, compliance, and regulatory reporting requirements.

• Facilitate client meetings and discussions, using strong communication skills to articulate project progress, manage expectations, and translate technical details into business terms.

• Manage and maintain Master Data Management (MDM) systems, ensuring accuracy and consistency of critical pharmaceutical data.

• Manage and maintain Consent and Preference Management (CPM) systems, ensuring accuracy and consistency of critical pharmaceutical data.

• Knowledge on Datavant is good to have

• Collaborate with cross-functional teams to ensure data integration and alignment across all downstream systems.

• Execute and manage the day-to-day activities for master data domains

• Daily review of process KPI and reporting

• Escalation management

• Mentor and Coach, the team members on the process

• Perform Process Controls & documentation, Quality Check. etc.

• SOP documentation during OJT/KT and during BAU, capturing all the rules and exceptions in the process. This is an ongoing activity that demands good analytical and writing skills

• Collaborate with data stewards for designing and implementing policies, standards, and procedures for all Data Master hierarchies and categories

• Work cohesively with remote teams

• Ready to stretch during project deliveries.

• Manage client expectations.

• Determine all tasks to be completed and maintain key report outs to internal as well client-side stake holders

Qualifications we seek in you!

Minimum Qualifications

• Graduate or equivalent, MBA (finance full time – with only good institute)
• Domain knowledge – Master Data Management, Consent and Preference Management

Preferred Qualifications/ Skills

• Excellent MS Office Skills.
• Strong analytical, problem-solving skills, and technical aptitude.
• Expert verbal and written communication skills
• High degree of energy & execution and client connect experience is a “Must”
• Ability to work in a global environment
• SAP ERP experience on MM and SD Module added advantage
• Proven work experience as a team leader or supervisor
• Good analytical and problem-solving skills
• Good accounting concepts
• Good interpersonal skills

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation.
• Make an impact – Drive change for global enterprises and solve business challenges that matter.
• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities.
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day.
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress.

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let us build tomorrow together.

Location-based Roles Danbury, CT area candidates are eligible for this role only.”

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

About PFX™

We engineer leading fluid solutions that keep the world moving and we’re building a better future while we do it. As a vertically integrated global powerhouse, we operate 17 manufacturing facilities and 4 R&D centers across the world, delivering performance from lab to road in over 40 countries.

PFX Group™ brings together a family of trusted companies including Recochem, Prestone, Adam’s Polishes, B&B Blending, Kost USA, Ultra Clear, POR and Auto-Chem, each with deep expertise, regional insight, and a shared commitment to engineering excellence.

From automotive and heavy-duty thermal management systems to household and industrial solutions, our products are built for performance, reliability, and a commitment to sustainability. Join us and be part of a team that’s redefining what’s possible in fluid technology.

Position Overview:

The AI Liquid Cooling Lab Intern will support the high visibility, high growth, data center liquid cooling business at PFX. Working alongside senior lab personnel, the role will develop technical solutions to enable effective thermal management of IT hardware used by hyperscale AI Factories leveraging an established background in organic chemistry, analytical chemistry, physical chemistry, or related discipline. In this role, the accepted candidate will be responsible for preparing coolant formulations, conducting fluid bench tests, maintaining comprehensive documentation, managing production samples, and investigating production quality improvements. This role will be expected to work cross-functionally with analytical, quality, and engineering departments.

We are currently seeking an applicant interested in an internship position at the Prestone Technology Center supporting PFX’s existing data center heat transfer fluid products and developing innovative technologies for cooling the next generation of AI hardware. This role will provide the accepted candidate the opportunity to support research activities, production, product stewardship, and technical growth. A person who is pursuing a chemistry undergraduate degree is preferred. Experience in a wet-chemistry lab is required Job assignments are varied; thus, flexibility is essential.

This is a fully on-site position based at our Danbury, CT location that will be offered during the Summer 2026, lasting for approximately 10-12 weeks. Work schedule is Monday-Friday, 40 hours/week. No housing or relocation assistance provided.

As part of the Research and Development team an intern must be able to work on multiple R&D or Development test items simultaneously. Duties include but are not limited to preparing blends of heat transfer fluids/coolants, setting up, maintaining, and tearing down various bench tests, logging and managing the testing of samples received from production or customer sites. An interest in automobile technology is highly desirable.

Minimum Requirements:

• Minimum education required is a High School degree and enrollment in undergraduate program.
• Minimum of 2 semesters equivalent of hands-on experience in a university, government, or commercial wet chemistry laboratory (organic, analytical, etc.).
• Must be able to follow instructions, work independently and safely in a laboratory environment and work on several projects at the same time.
• Ability to work well with peers across multiple disciplines is required.

Principal Duties and Responsibilities:

Job assignments are varied, and flexibility is essential. Basic requirements include

• Conducts activities following established Corporate and Site Safety procedures and notifies the Supervisor of any unsafe conditions or practices in the area.
• Prepares blends from provided formulations and blend instructions
• Set up, monitoring, and tear down of laboratory bench testing
• Manages incoming samples from production/customers (log, transfer, schedule testing, report results)
• Records and tabulates data in laboratory notebook in legal form following defined procedures.
• Observes irregularities, unusual behavior, or trends in tests, and communicates observations to Supervising Managers.
• Communicates the results of work to Supervisors following prescribed procedures.

Key Responsibilities

• Plan, schedule and carry out to completion, laboratory experiments assigned by supervisor with supervision of a senior lab member. Communicates results, conclusions and recommendations in person and in formal written reports.
• Must be able to safely follow detailed procedures, making observations, recording test data into spreadsheets and laboratory notebooks, and summarizing data into presentable form.
• Ensure that experiments are completed on time, and data is well organized and reported
• Possess good oral communication skills and a flexible approach to work. Conducts self in a professional manner and exerts a positive impact upon the morale and attitude of other team members.

About PFX™

We engineer leading fluid solutions that keep the world moving and we’re building a better future while we do it. As a vertically integrated global powerhouse, we operate 17 manufacturing facilities and 4 R&D centers across the world, delivering performance from lab to road in over 40 countries.

PFX Group™ brings together a family of trusted companies including Recochem, Prestone, Adam’s Polishes, B&B Blending, Kost USA, Ultra Clear, POR and Auto-Chem, each with deep expertise, regional insight, and a shared commitment to engineering excellence.

From automotive and heavy-duty thermal management systems to household and industrial solutions, our products are built for performance, reliability, and a commitment to sustainability. Join us and be part of a team that’s redefining what’s possible in fluid technology.

Job Summary:

The Analytical Lab Intern plays an integral role in product development and growth of the PFX /Prestone Organization. The responsibilities include the setup, testing, and documentation of analytical testing including physical properties and wet chemistry testing, based out of the PFX/Prestone Danbury, CT site. The PFX/Prestone Technology Center Analytical laboratory also performs ICP, HPLC/UHPLC, and GC/GC-MS testing on automotive consumer products. The Analytical Intern will be expected to run a variety of analytical tests in a demanding fast-paced environment with the internal R&D team as well as external partners to support the development of products, and solve problems based on the needs of the business.

Position Description:

We are currently seeking an applicant interested in an internship position in the Prestone Technology Center conducting analytical testing to support research activities, production, product stewardship, and technical growth. A person who is pursuing a chemistry undergraduate degree is preferred. Job assignments are varied; thus, flexibility is essential.

This is a fully on-site position based at our Danbury, CT location that will be offered during the Summer 2026, lasting for approximately 10-12 weeks. Work schedule is Monday-Friday, 40 hours/week. No housing or relocation assistance provided.

As part of the Research and Development team an intern must be able to work on multiple R&D or Development test items simultaneously. Duties include but are not limited to running and monitoring analytical laboratory testing equipment, and conducting wet chemistry tests to evaluate automotive products, with supervision. An interest in automobile technology is highly desirable.

Minimum Requirements:

• Current enrollment in undergraduate program.
• Must be able to follow instructions, work independently and safely in a laboratory environment and work on several projects at the same time.
• Completion of an analytical instrumentation course is a plus.
• Ability to work well with peers is required.

Principal Duties and Responsibilities:

Job assignments are varied, and flexibility is essential. Basic requirements include

• Conducts activities following established Corporate and Site Safety procedures and notifies the Supervisor of any unsafe conditions or practices in the area.
• Operates analytical equipment for samples submitted to the PTC Analytical laboratory, including pH, Refractive Index and Specific Gravity meters.
• Records and tabulates data in laboratory notebook in legal form following defined procedures.
• Observes irregularities, unusual behavior, or trends in tests, and communicates observations to Supervising Managers.
• Communicates the results of work to Supervisors following prescribed procedures.

Key Responsibilities

• Plan, schedule and carry out to completion, sample testing in accordance with PTC Analytical Laboratory Management system with supervision. Communicates results, conclusions and recommendations in person and in formal written reports.
• Must be able to safely follow detailed Analytical test procedures, making observations, recording test data into spreadsheets and laboratory notebooks, and summarizing data into presentable form.
• Ensure that samples are reported on time, meeting quality and turnaround targets.
• Possess good oral communication skills and a flexible approach to work. Conducts self in a professional manner and exerts a positive impact upon the morale and attitude of other team members.

• Lead and manage a team of Policy Issuance Specialists focused on stop loss insurance
• Oversee accurate and timely issuance of insurance policies
• Ensure producer licensing and appointment verification across jurisdictions
• Act as a key compliance partner, maintaining adherence to regulatory requirements
• Collaborate with Sales, Claims, Finance, and Client teams to support new group implementations
• Participate in product development initiatives and business analysis projects
• Identify process improvements to enhance efficiency, accuracy, and scalability

• Experience in stop loss insurance, policy issuance, or related insurance operations
• Prior people management or team leadership experience
• Strong understanding of compliance, licensing, and regulatory requirements
• Highly organized with excellent attention to detail
• Collaborative communicator comfortable working across departments
• Ability to balance operational execution with strategic initiatives

• Leadership opportunity within a stable, growing organization
• Exposure to product development and cross-functional strategy
• Competitive compensation and benefits
• Meaningful impact on operational excellence and client experience

Women's Health Connecticut is seeking to hire a Full-time, Revenue Cycle, Application Support Specialist!

Position: Revenue Cycle, Application Support Specialist

Location: Women's Health Connecticut

Address: 175 Capital Blvd. Rocky Hill, CT 06067

Employment Type: Full-time, 40 hours per week

Working arrangement: Hybrid, 2-3 days onsite/in-office

Schedule: Monday- Friday, 8:00am- 5:00pm

Reports to: Director of Application Support Team

Position Summary: The Application Support Specialist, Revenue Cycle supports, configures, and optimizes healthcare applications supporting our revenue cycle operations, including athenaOne and Aptarro (RCxRules). This role partners with operational, clinical, technical, and vendor teams to ensure practice and central billing office workflows are accurately configured, maintained, and continuously improved.

By managing systems and workflows across the revenue cycle—from patient registration through final payment posting, the Specialist reduces errors, accelerates payment timelines, and improves overall financial performance. This position also plays a key role in end‐user training, system adoption, and ongoing application support.

Essential duties and responsibilities:

• Provide application support for athenaOne and integrated revenue cycle systems.
• Deliver on‐site and remote training for providers and staff, including new‐hire, refresher, and workflow‐specific training.
• Support end users during go‐live events and post‐implementation stabilization.
• Create and update training materials, policies, workflows, and standard work documentation.
• Troubleshoot application issues and escalate to vendors and/or internal teams as appropriate.
• Evaluate clerical and clinical workflows to ensure accurate system design.
• Review workflows, data collection, reporting logic, and system behavior.
• Complete ad‐hoc and routine scheduled updates to provider, location, fee schedules, and other system master files.
• Create and maintain documentation for training, policies, procedures, workflows, and internal communications.
• Administer application access, identity, and security, including insurance website access.
• Create, test, and maintain charge pass rules supporting automated charge capture.
• Troubleshoot rule behavior and system output to identify root causes and resolution paths.
• Collaborate with vendor resources to resolve complex configuration and performance issues.
• Anticipate issues, identify trends, and present solutions to operational leadership.
• Support application upgrades, enhancements, and optimization initiatives.
• Participate in team meetings, cross‐functional initiatives, and knowledge‐sharing efforts.
• Demonstrate initiative, adaptability, and strong customer service orientation.
• Promote a positive team environment focused on continuous improvement and service excellence.

Skills/qualifications:

• Understanding of the complete Revenue Cycle, including insurance verification, charge capture, claims processing, posting, denials, and patient billing
• Experience with athenaOne, or other EHRs and application master files
• Hands‐on experience training, support, and collaboration with end‐users to improve workflows
• Knowledge of payer portals, insurance website administration, and handling patient billing inquiries
• Exposure to Aptarro (RCxRules) or other charge passing rule engine (rule creation & troubleshooting)
• Effectively prioritizes work with exceptional attention to detail and strong organizational discipline
• Proficient in Microsoft 365, collaborative tools, and everyday workplace technology

Qualified candidates are encouraged to apply to learn more about all the position has to offer!

The Job responsibilities provided are intended to be a summary of the job duties. In no instance should the duties, responsibilities, and requirements included in a job description constitute as being all-inclusive. The Company and authorized management personnel reserve the right to review, change, add and/or delete duties, responsibilities, and requirements on a job description as necessary.