Jobs in Berlin Massachusetts

Customer Accounts Advisor

The salary range for this role is $17.50 to $18.50 per hour*. This position is also eligible for incentive pay based on performance.

Aaron’s Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership. 

Skills for Success  
Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron’s team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. 

The Work  

• 
  
• Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
  
• Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone 
  
• Sell customers on the benefits of timely lease agreement renewal payments 
  
• Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals 
  
• Assist with merchandise returns and guest deliveries as directed by management 
  
• Clean and certify merchandise in the Quality Assurance Center for all items personally returned 
  
• Complete and maintain weekly vehicle maintenance sheet and route sheets daily 
  
• Load, secure and protect product in company vehicle 
  
• Safely operate company vehicle 
  
• Assist the Sales Team as needed
  
• Any reasonable duties requested by management 
  

Requirements

• 
  
• United States at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.   
  
• Must meet DOT requirements to obtain certification in required states (United States)
  
• Ability to work schedule of hours varying from 8 am to 9 pm
  
• Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
  
• Two years of retail/customer service experience preferred
  
• High School diploma or equivalent preferred
  
• Excellent interpersonal and communication skills
  
• High energy with the ability to effectively perform all functions of the store and multitasking effectively
  
• Proper telephone etiquette
  
• Uphold the Aaron’s Brand and protect company assets
  
• Maintain a professional appearance
  
• Proficient computer skills
  
  

Aaron’s Total Rewards 

Our team members are our greatest asset. As an expression of our appreciation, Aaron’s is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**: 

• 
  
• Paid time off, including vacation days, sick days, and holidays  
  

• 
  
• Medical, dental and vision insurance  
  

• 
  
• 401(k) plan with contribution matching  
  

*Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting.  We may ultimately pay more or less than the posted range, and the range may be modified in the future.  An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. 

**Benefits vary based on FT and PT employment status.

Futures, a part of the Sevita family, provides community and center-based Applied Behavioral Analysis (ABA) services to individuals with Autism Spectrum Disorder (ASD) and other related disorders.For over 15 years, we’ve provided a collaborative, team-based approach dedicated to helping children and families reach their fullest potential. If you are passionate about making a difference in the lives of individuals and families, join our mission-driven team and experience a career well lived.

As a BCBA, you work with diagnosing and performing Functional Behavioral Assessments, FBAs, and you will be an important team member working closely with a Behavior Technician carrying forward your treatment plans and documenting in Central Reach.

Location: West Boylston, MA (Full time and Part-time Available)
Starting Salary: $80,000-85,000 annually
Sign-On Bonus: $10,000
Incentives: Monthly performance-based program at $75/hour!

Why Join Us?

• 
  
• Work-Life Balance!
  
• Manageable Caseloads: Ethical caseloads (6–9 clients) to prioritize quality care
  
• Consistent Schedule: Monday–Friday, no weekends required
  
• Collaborative Environment: Weekly peer support meetings and clinic-wide collaboration
  
• Professional Growth: Free CEUs, leadership support, and nationwide advancement opportunities
  
• Recognition & Perks: Monthly incentive program, referral bonuses, and Perks At Work discounts
  
• Comprehensive Benefits: Available for employees working 32+ hours/week (medical, dental, vision, 401k, PTO, etc.)
  
• Schedule: Preschool hours are 8:30am-2:30 pm, After school is 2:30-5:30 pm.
  

What You’ll Do

As a BCBA at Futures, you will:

• 
  
• Conduct Functional Behavior Assessments (FBAs)
  
• Develop and implement individualized Behavior Intervention Plans
  
• Create treatment plans that promote measurable growth and independence
  
• Train and support caregivers, RBTs, and staff
  
• Provide services in center-based, home, community, and clinical settings
  

Qualifications

• 
  
• Master’s degree in ABA, Psychology, Education, or related field
  
• Active BCBA Certification & LABA License (required)
  
• Valid driver’s license and reliable transportation
  
• Strong organizational and time management skills
  
• Compassionate, reliable, and professional approach
  
• Passion for helping individuals thrive and succeed
  

Ready to make a difference? Join Futures and be part of a mission-driven team dedicated to changing lives—one learner at a time.

Sevita is a leading provider of home and community-based specialized health care. We believe that everyone deserves to live a full, more independent life. We provide people with quality services and individualized supports that lead to growth and independence, regardless of the physical, intellectual, or behavioral challenges they face.

We’ve made this our mission for more than 50 years. And today, our 40,000 team members continue to innovate and enhance care for the 50,000 individuals we serve all over the U.S.
 

As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, citizenship, or any other characteristic protected by law

Job Title : Medical Assistant/Technician (Hospital Corpsman) Category / Component : Enlisted • Both Overview Hospital Corpsmen assist healthcare professionals and provide medical and dental care to Sailors, Marines, and their families across clinics, hospitals, ships, and field units, gaining broad clinical, technical, and operational experience.

Key Responsibilities Perform emergency medical treatment for Sailors, Marines, and specialized units such as SEALs and Seabees; provide basic and emergency dental care and process dental X rays; serve as operating room technician and assist in surgery; administer preventive care and medications including immunizations and IVs; conduct physical exams and assist in diagnosing and treating diseases and injuries; maintain patient records, perform clinical tests, and support physicians and nurses in a wide range of specialties.

What to Expect Hands on patient care with shift work and possible on call duties; field training and deployments with Marine and expeditionary units and embarked medical departments on ships; continuous certification and recertification in areas such as basic life support, trauma care, and tactical combat casualty care; mix of clinic, ward, and field environments with rapid response in emergent situations and a strong emphasis on teamwork and readiness.

Work Environment Assignments in Navy hospitals and clinics, aboard aircraft carriers and other ships, with Marine units in garrison and field environments, and occasionally on submarines; work in exam rooms, wards, operating rooms, emergency departments, aid stations, and field medical sites; close integration with medical teams, line units, and joint or coalition partners.

Pathways, Training & Advancement Recruit Training followed by Hospital Corpsman A School at Fort Sam Houston, Texas; numerous advanced C schools that lead to Navy Enlisted Classifications in areas such as Independent Duty Corpsman, Fleet Marine Force, preventive medicine, surgical technology, respiratory therapy, pharmacy, radiology, laboratory, dental, and dive medicine; progressive professional development through leadership courses and warfare qualifications such as Fleet Marine Force and Surface, Aviation, or Expeditionary pins where applicable.

Direct enlistment into the Hospital Corpsman rating from civilian life; in service conversion for qualified Sailors from other ratings who meet screening and performance criteria; Reserve accession for prior service Hospital Corpsmen and select civilian medical professionals when manning needs allow.

Qualifications All Navy jobs require meeting general enlistment or commissioning standards, which typically include: Eligibility to serve in the United States Navy, which may involve United States citizenship or other legal residency and work status, depending on the program and current law and policy A high school diploma or equivalent for enlisted positions, and a bachelor's or qualifying professional degree for officer positions Meeting age limits that vary by program and are set in law and Navy policy.

Some communities have more restrictive age ranges Meeting medical, vision, and dental standards, including body composition and physical fitness requirements, with some jobs requiring more demanding standards Meeting character and conduct standards, including background screening Achieving required test scores for your program, such as the Armed Services Vocational Aptitude Battery for enlisted roles or officer qualification tests for officer programs Eligibility for a security clearance when required for your rating or designator Additional qualifications can include specific skills, education, licensure, or experience that are unique to a job or community and will be reviewed with you by a recruiter.

Additional qualifications for this job may include: United States citizenship or equivalent status as allowed by policy; high school diploma or equivalent; at least 17 years of age; interest in healthcare and willingness to work in clinical and field environments, potentially under stressful conditions; ability to meet medical, vision, and physical fitness standards required for medical and operational assignments.

Education Education benefits are available through standard Navy programs such as Tuition Assistance, the Post-9/11 GI Bill, ACE-recommended college credit for Navy training, Navy COOL-funded certifications, USMAP apprenticeships, and other Navy College Program opportunities.

Specific options depend on the Sailor's status, training, and current Navy policy.

Pay, Benefits & Service Pay, benefits, and service commitments follow standard Navy Active and/or Reserve policies for this type of role, including basic pay, allowances when eligible, health coverage, and retirement options.

Exact entitlements, special pays, and service obligations depend on program, component, years of service, and current law and Navy guidance.

Incentives Incentives such as bonuses, special pays, and loan repayment may be available at times for specific ratings or communities, but they change frequently and cannot be guaranteed.

Applicants must confirm current incentives and eligibility with an official Navy recruiter or authoritative Navy source.

Notes and Disclaimers This description is a general overview of typical duties, training, and opportunities in this community.

It does not replace official Navy instructions, policies, or contracts and does not guarantee specific assignments, training, incentives, or outcomes.

Actual opportunities depend on Navy needs, individual performance, screening results, and current law and policy.

Job Title : Medical Assistant/Technician (Hospital Corpsman) Category / Component : Enlisted • Both Overview Hospital Corpsmen assist healthcare professionals and provide medical and dental care to Sailors, Marines, and their families across clinics, hospitals, ships, and field units, gaining broad clinical, technical, and operational experience.

Key Responsibilities Perform emergency medical treatment for Sailors, Marines, and specialized units such as SEALs and Seabees; provide basic and emergency dental care and process dental X rays; serve as operating room technician and assist in surgery; administer preventive care and medications including immunizations and IVs; conduct physical exams and assist in diagnosing and treating diseases and injuries; maintain patient records, perform clinical tests, and support physicians and nurses in a wide range of specialties.

What to Expect Hands on patient care with shift work and possible on call duties; field training and deployments with Marine and expeditionary units and embarked medical departments on ships; continuous certification and recertification in areas such as basic life support, trauma care, and tactical combat casualty care; mix of clinic, ward, and field environments with rapid response in emergent situations and a strong emphasis on teamwork and readiness.

Work Environment Assignments in Navy hospitals and clinics, aboard aircraft carriers and other ships, with Marine units in garrison and field environments, and occasionally on submarines; work in exam rooms, wards, operating rooms, emergency departments, aid stations, and field medical sites; close integration with medical teams, line units, and joint or coalition partners.

Pathways, Training & Advancement Recruit Training followed by Hospital Corpsman A School at Fort Sam Houston, Texas; numerous advanced C schools that lead to Navy Enlisted Classifications in areas such as Independent Duty Corpsman, Fleet Marine Force, preventive medicine, surgical technology, respiratory therapy, pharmacy, radiology, laboratory, dental, and dive medicine; progressive professional development through leadership courses and warfare qualifications such as Fleet Marine Force and Surface, Aviation, or Expeditionary pins where applicable.

Direct enlistment into the Hospital Corpsman rating from civilian life; in service conversion for qualified Sailors from other ratings who meet screening and performance criteria; Reserve accession for prior service Hospital Corpsmen and select civilian medical professionals when manning needs allow.

Qualifications All Navy jobs require meeting general enlistment or commissioning standards, which typically include: Eligibility to serve in the United States Navy, which may involve United States citizenship or other legal residency and work status, depending on the program and current law and policy A high school diploma or equivalent for enlisted positions, and a bachelor's or qualifying professional degree for officer positions Meeting age limits that vary by program and are set in law and Navy policy.

Some communities have more restrictive age ranges Meeting medical, vision, and dental standards, including body composition and physical fitness requirements, with some jobs requiring more demanding standards Meeting character and conduct standards, including background screening Achieving required test scores for your program, such as the Armed Services Vocational Aptitude Battery for enlisted roles or officer qualification tests for officer programs Eligibility for a security clearance when required for your rating or designator Additional qualifications can include specific skills, education, licensure, or experience that are unique to a job or community and will be reviewed with you by a recruiter.

Additional qualifications for this job may include: United States citizenship or equivalent status as allowed by policy; high school diploma or equivalent; at least 17 years of age; interest in healthcare and willingness to work in clinical and field environments, potentially under stressful conditions; ability to meet medical, vision, and physical fitness standards required for medical and operational assignments.

Education Education benefits are available through standard Navy programs such as Tuition Assistance, the Post-9/11 GI Bill, ACE-recommended college credit for Navy training, Navy COOL-funded certifications, USMAP apprenticeships, and other Navy College Program opportunities.

Specific options depend on the Sailor's status, training, and current Navy policy.

Pay, Benefits & Service Pay, benefits, and service commitments follow standard Navy Active and/or Reserve policies for this type of role, including basic pay, allowances when eligible, health coverage, and retirement options.

Exact entitlements, special pays, and service obligations depend on program, component, years of service, and current law and Navy guidance.

Incentives Incentives such as bonuses, special pays, and loan repayment may be available at times for specific ratings or communities, but they change frequently and cannot be guaranteed.

Applicants must confirm current incentives and eligibility with an official Navy recruiter or authoritative Navy source.

Notes and Disclaimers This description is a general overview of typical duties, training, and opportunities in this community.

It does not replace official Navy instructions, policies, or contracts and does not guarantee specific assignments, training, incentives, or outcomes.

Actual opportunities depend on Navy needs, individual performance, screening results, and current law and policy.

Job Title : Medical Assistant/Technician (Hospital Corpsman) Category / Component : Enlisted • Both Overview Hospital Corpsmen assist healthcare professionals and provide medical and dental care to Sailors, Marines, and their families across clinics, hospitals, ships, and field units, gaining broad clinical, technical, and operational experience.

Key Responsibilities Perform emergency medical treatment for Sailors, Marines, and specialized units such as SEALs and Seabees; provide basic and emergency dental care and process dental X rays; serve as operating room technician and assist in surgery; administer preventive care and medications including immunizations and IVs; conduct physical exams and assist in diagnosing and treating diseases and injuries; maintain patient records, perform clinical tests, and support physicians and nurses in a wide range of specialties.

What to Expect Hands on patient care with shift work and possible on call duties; field training and deployments with Marine and expeditionary units and embarked medical departments on ships; continuous certification and recertification in areas such as basic life support, trauma care, and tactical combat casualty care; mix of clinic, ward, and field environments with rapid response in emergent situations and a strong emphasis on teamwork and readiness.

Work Environment Assignments in Navy hospitals and clinics, aboard aircraft carriers and other ships, with Marine units in garrison and field environments, and occasionally on submarines; work in exam rooms, wards, operating rooms, emergency departments, aid stations, and field medical sites; close integration with medical teams, line units, and joint or coalition partners.

Pathways, Training & Advancement Recruit Training followed by Hospital Corpsman A School at Fort Sam Houston, Texas; numerous advanced C schools that lead to Navy Enlisted Classifications in areas such as Independent Duty Corpsman, Fleet Marine Force, preventive medicine, surgical technology, respiratory therapy, pharmacy, radiology, laboratory, dental, and dive medicine; progressive professional development through leadership courses and warfare qualifications such as Fleet Marine Force and Surface, Aviation, or Expeditionary pins where applicable.

Direct enlistment into the Hospital Corpsman rating from civilian life; in service conversion for qualified Sailors from other ratings who meet screening and performance criteria; Reserve accession for prior service Hospital Corpsmen and select civilian medical professionals when manning needs allow.

Qualifications All Navy jobs require meeting general enlistment or commissioning standards, which typically include: Eligibility to serve in the United States Navy, which may involve United States citizenship or other legal residency and work status, depending on the program and current law and policy A high school diploma or equivalent for enlisted positions, and a bachelor's or qualifying professional degree for officer positions Meeting age limits that vary by program and are set in law and Navy policy.

Some communities have more restrictive age ranges Meeting medical, vision, and dental standards, including body composition and physical fitness requirements, with some jobs requiring more demanding standards Meeting character and conduct standards, including background screening Achieving required test scores for your program, such as the Armed Services Vocational Aptitude Battery for enlisted roles or officer qualification tests for officer programs Eligibility for a security clearance when required for your rating or designator Additional qualifications can include specific skills, education, licensure, or experience that are unique to a job or community and will be reviewed with you by a recruiter.

Additional qualifications for this job may include: United States citizenship or equivalent status as allowed by policy; high school diploma or equivalent; at least 17 years of age; interest in healthcare and willingness to work in clinical and field environments, potentially under stressful conditions; ability to meet medical, vision, and physical fitness standards required for medical and operational assignments.

Education Education benefits are available through standard Navy programs such as Tuition Assistance, the Post-9/11 GI Bill, ACE-recommended college credit for Navy training, Navy COOL-funded certifications, USMAP apprenticeships, and other Navy College Program opportunities.

Specific options depend on the Sailor's status, training, and current Navy policy.

Pay, Benefits & Service Pay, benefits, and service commitments follow standard Navy Active and/or Reserve policies for this type of role, including basic pay, allowances when eligible, health coverage, and retirement options.

Exact entitlements, special pays, and service obligations depend on program, component, years of service, and current law and Navy guidance.

Incentives Incentives such as bonuses, special pays, and loan repayment may be available at times for specific ratings or communities, but they change frequently and cannot be guaranteed.

Applicants must confirm current incentives and eligibility with an official Navy recruiter or authoritative Navy source.

Notes and Disclaimers This description is a general overview of typical duties, training, and opportunities in this community.

It does not replace official Navy instructions, policies, or contracts and does not guarantee specific assignments, training, incentives, or outcomes.

Actual opportunities depend on Navy needs, individual performance, screening results, and current law and policy.

Border Patrol Agent (BPA) – in the Federal Security and Public Safety Sector Experienced (GL-9 GS-11)

SAME MISSION, NEW DRIVE!

You love protecting your community and doing your part to keep our nation safe. But maybe you're looking for a change of scenery?

USBP is hiring immediately for full-time, career positions, where your prior law enforcement officer (LEO) experience may qualify you for higher-graded Border Patrol Agent (BPA) opportunities. Continue making a difference with the nation's premier federal agency charged with securing our borders and protecting our country.

Whether you gained this experience as part of a military police unit or as a member of a state or local law enforcement organization, you have an opportunity to work with highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission.

Check out the duties and responsibilities section below, along with the qualifications section to see if you are eligible. Now is the time to make your move, along with excellent base pay, location pay, exceptional benefits, and job stability, USBP is offering up to $60,000 in additional incentives to newly appointed Agents (see details below).

DON'T FORGET TO CHECK OUT THE INCENTIVES – SEE SALARY SECTION BELOW

IMPORTANT NOTICE: Duty assignments available at the time of offer may include the Southwest Border, including prioritized locations.

U.S. Border Patrol determines duty assignments at the time of offer based on operational needs, which may or may not align with candidates' first-choice preferences. Relocation may be required.

U.S. Customs and Border Protection (CBP) is hiring immediately for these full-time, career Law Enforcement Officer (LEO) opportunities.

Salary and Benefits:

Salary for newly appointed law enforcement Border Patrol Agents varies from:

Base Salary: GL-9/GS-11, $63,148 - $120,145 per year
Locality Pay: Varies by duty location.
Overtime Pay: Up to 25%

Duty location impacts pay rates; locality pay for federal law enforcement is higher in some locations than others. A fully trained BPA may be eligible for up to an additional 25% of base pay per the BPA Pay Reform Act of 2014. This is a career ladder position with a grade level progression from GL-9 to GS-11 to GS-12. You will be eligible for a promotion to the next higher grade level (without re-applying) once you successfully complete 52 weeks in the lower grade level.

All Border Patrol Agents may select from an array of federal employment benefits that include health and insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan that is similar to traditional and ROTH 401(k) offerings.

*Recruitment Incentive* Newly appointed Border Patrol Agents (as defined in 5 CFR 575.102) will be offered up to a $20,000 incentive. The first $10,000 will be paid upon successful completion of the Border Patrol Academy, with the remaining $10,000 awarded for accepting a prioritized location. Prioritized locations include Sierra Blanca, TX; Presidio, TX; Sanderson, TX; Comstock, TX; Lordsburg, NM; Freer, TX; Hebbronville, TX; Ajo, AZ.

*Retention Incentive* Newly appointed Border Patrol Agents may also qualify for up to $40,000 in additional incentives distributed over their first four years.

Duty Locations: You will be asked to select your preferred location for one of the following mission critical locations:

• Big Bend Sector Stations - *Presidio, Van Horn, *Sanderson, Alpine, *Sierra Blanca, Marfa
• Buffalo Sector Stations - Wellesley Island
• Del Rio Sector Stations - Del Rio, Brackettville, *Comstock, Eagle Pass North, Eagle Pass South, Carrizo Springs, Uvalde
• El Paso Sector Stations - Alamogordo, Clint, Deming, El Paso, Fort Hancock, Las Cruces, *Lordsburg, Santa Teresa, Ysleta
• El Centro Sector Stations - El Centro, Indio, Calexico
• Grand Forks Sector Stations - Pembina
• Havre Sector Stations - Havre, Malta, Plentywood, Scobey, Sweetgrass
• Houlton Sector Stations - Calais, Fort Fairfield, Jackman, Rangeley, Van Buren
• Laredo Sector Stations - Laredo South, Cotulla, *Hebbronville, Laredo West, *Freer, Laredo North, Zapata
• Rio Grande Valley Sector Stations - Rio Grande City, Fort Brown, McAllen, Brownsville, Falfurrias, Weslaco, Kingsville, Harlingen
• San Diego Sector Stations - Boulevard, Brownfield, Campo, Chula Vista, Imperial Beach, Murrieta, San Clemente
• Spokane Sector Stations - Colville, Curlew, Metaline Falls, Oroville
• Swanton Sector Stations - Beecher Falls, Burke, Champlain, Newport, Richford
• Tucson Sector Stations - *Ajo, Tucson, Nogales, Douglas, Brian A Terry, Sonoita, Casa Grande, Three Points Substation, Willcox
• Yuma Sector Stations - Blythe, Yuma, Wellton

Duties and Responsibilities:

As a BPA, you will be part of our 60,000+ workforce that strives to protect the American people by safeguarding our borders, deterring illicit activity, and enhancing the nation's economic prosperity. Being a BPA makes you a valuable member of the Federal Law Enforcement Officer (LEO) profession.

Typical assignments include:

• Detecting and questioning people suspected of violating immigration and customs laws and inspecting documents and possessions to determine citizenship or violations.
• Preventing and apprehending aliens and smugglers of aliens at or near the borders by maintaining surveillance from covert positions to include using infrared scopes during night operations.
• Interpreting and following tracks, marks, and other physical evidence of illegal entry of persons or contraband.
• Performing farm checks, building checks, traffic checks, city patrols, and transportation checks.
• Patrolling the international boundary and coastal waterways using a variety of government assets such as vehicles, horses, vessels, watercraft, off-road vehicles, ATVs, snowmobiles, and motorcycles for the accomplishment of the USBP Mission.

Qualifications:

GL-9: You qualify for the GL-9 grade level if you possess one (1) year of specialized experience, equivalent to at least the next lower grade level, performing duties such as:

• Performing physical searches of detained individuals, their vehicles, and their immediate surroundings for weapons, contraband, currency, and other evidence.
• Apprehending, physically restraining, or working with law enforcement officials to identify or apprehend violators of state, federal, or immigration laws.
• Proficient in the use of firearms, preparing investigative reports, serving court orders (e.g., warrants, subpoenas, etc.), and gathering evidence for criminal cases prosecuted through the court system.

If you have previous or current law enforcement or military law enforcement experience, you may qualify at the GS-11 grade level.

GS-11: You qualify for the GS-11 grade level if you possess one year of specialized experience equivalent to at least the next lower grade level, with the authority granted by the state or government to enforce laws, make arrests, and investigate crimes, performing primary duties in an official law enforcement capacity such as:

• Utilizing intelligence information to track illegal operations, criminal activity, threats to our nation, and/or contraband while serving as a state, federal, or military law enforcement official.
• Leading investigations of fraud, contraband, criminal activity, threats to our nation, and/or illegal operations to determine sources and patterns while serving as a state, federal, or military law enforcement official.
• Apprehending violators of state, federal, or immigration laws by utilizing various forms of complex technology that include surveillance, detection, situation awareness systems, and/or communications equipment.

The above experience will be applied in connection with the following: Make arrests and exercise sound judgment in the use of firearms; deal effectively with people in a courteous manner in connection with law enforcement matters; analyze information rapidly and make prompt decisions; or develop and maintain contact with a network of informants.

There are no education substitutions for the GL-9 or GS-11 grade-level Border Patrol Agent opportunities.

Other Requirements:

Citizenship: You must be a U.S. Citizen to apply for this position.

Residency: You must have had primary U.S. residency (including protectorates as declared under international law) for at least three of the last five years.

Age Restriction: In accordance with Public Law 100-238, this position is covered under law enforcement retirement provisions. Candidates must be referred for selection to the Border Patrol Agent position before reaching their 40th birthday in accordance with Department of Homeland Security Directive 251-03. The age restriction may not apply if you are currently serving or have previously served in a federal civilian law enforcement (non-military) position covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d).

Veterans' Preference: You may also be eligible for an excepted service Veterans' Recruitment Appointment (VRA). The age restriction does not apply if you are Veterans' Preference eligible.

Formal Training: After you are hired, you will be detailed to the U.S. Border Patrol Academy in Artesia, New Mexico, for approximately six (6) months of intensive instruction in immigration and nationality laws, law enforcement, and USBP-specific operations, driver training, physical techniques, firearms, and other courses. Border Patrol work requires the ability to speak and read Spanish, as well as English. Border Patrol Agents will be provided training to become proficient in the Spanish language at the Academy.

How to Apply:

Click the Apply button on this site. You will be linked to the CBP Talent Network registration page. For Position of Interest, select Border Patrol Agent, and then complete the pre-screening questions.

You'll then receive a link(s) to the BPA Job Opening Announcements (JOAs) on USAJOBS, the federal government's official employment site, to complete your application. Be certain to review ALL details of the job opportunity announcement and follow all instructions in the application process, including items (resume, transcripts, etc.) to submit. You will be evaluated based on your resume, supporting documents, and the BPA Entrance Exam.

If you have questions about the application process, contact a recruiter through the U.S. Border Patrol page: /s/usbp.

NOTE: As a subscriber to the CBP Talent Network, you'll receive monthly emails with information about webinars, career expos, and future opportunities with CBP.

Job Description

Job Summary

The Senior Vendor Management Analyst plays a critical role in strengthening BJ’s technology vendor and asset management capabilities. This position partners closely with IT, Finance, Procurement, and external vendors to ensure effective governance, financial transparency, compliance, and performance across BJ’s technology vendor portfolio. The role has a strong focus on Software Asset Management (SAM), including oversight of enterprise tooling (e.g., Flexera/Flexera One), data quality, license compliance, and optimization insights. In addition, the Senior Vendor Management Analyst supports vendor budgeting, performance management, and contract management maturity, helping define best practices and drive continuous improvement across processes and outcomes. This position requires a combination of analytical rigor, operational execution, and relationship management skills, and is well-suited for a professional who thrives in a collaborative environment while influencing stakeholders and improving enterprise-level vendor and asset management practices.

Major Tasks, Responsibilities, and Key Accountabilities

Responsibilities and duties that are associated with the Senior Vendor Management Analyst include, but are not limited to, the following:

Software Asset Management

• Manage team member performing day-to-day administration of Flexera/Flexera One, including data imports, normalization, license modeling updates, and system configuration tasks.
• Monitor data quality, license compliance positions, resolve ingestion errors, and maintain integration health across connected systems (e.g., SCCM, ServiceNow) and develop plant to mitigate
• Continue to improve our discovery and monitoring capabilities to ensure complete and accurate coverage
• Identify cost savings and optimization opportunities, such as unused licenses, right sizing subscriptions, or consolidating tools and vendors.

Vendor Budget Planning and Management

• Work closely with VMO Manager, Finance and technology leadership to support annual planning and budgeting process from an external spend perspective
• Develop and streamline reporting

Vendor Performance and Relationship Management

• Support the team in applying vendor management standards for assigned vendor tiers (prepare templates, meeting agendas, and performance trackers).
• Upskill BJs team members on vendor relationship management practices
• Help improve vendor performance and develop strong vendor relationships
• Support vendor onboarding/offboarding checklists and documentation and tracking vendor metrics

Vendor and Contract Management Maturity

• Work with technology leaders to define what “good” looks like for vendor and contract management and develop a prioritized roadmap needed to get there
• Help execute against the maturity roadmap to mature vendor management and contract management processes, practices, to deliver better outcomes
• Collaborate with technology teams and procurement to ensure purchase data, entitlement records, and contract information are accurately represented
• Provide on-demand analytical support to the VMO Manager & Tech Leadership for executive reporting, budget tracking, and contract assessments.

Job Qualifications:

• Bachelor’s degree in Information Technology, Business, Finance, or a related field (or equivalent experience).
• 5+ years of experience in Asset Management, IT Vendor Management or related IT governance roles
• Proven hands-on experience with Flexera Software Asset Management (Flexera/Flexera One) or similar enterprise SAM tools.
• Strong understanding of software licensing for major vendors (e.g., Microsoft, Oracle, Adobe, IBM, Salesforce, ServiceNow, etc.).
• Collaborator and team player, with the ability to build and maintain strong internal and external relationships
• Excellent analytical and problem-solving skills with strong attention to detail.
• Strong communication and stakeholder management skills across technical and non-technical audiences.
• Ability to prioritize and manage multiple initiatives simultaneously.
• Understanding of IT procurement, contract management, and vendor governance processes.
• Collaborative mindset with the ability to work cross-functionally across IT, Finance, and Procurement

The Digital Project Specialist will support omni-channel digital content production and ensure timely, flawless launches across BJ’s digital platforms. This role will oversee workflow coordination from creative brief intake through approvals, execution, QA, and release, while partnering closely with cross-functional teams to maintain alignment, momentum, and clear communication throughout the process.

The ideal candidate is a proactive communicator with strong prioritizing skills who can keep projects moving, balance multiple workstreams, and escalate roadblocks when needed. This person has an understanding of digital, site, app, and email content workflows in digital platforms and tools. This person thrives in fast-paced environments, collaborates effectively across teams, and brings a process-driven mindset to improve how digital content is delivered.

Key Responsibilities:

Digital Content Project Management & Delivery

• Drive creative brief intake and ensure project requirements are clearly documented and understood.

• Schedule and facilitate kickoffs, creative reviews, and stakeholder approvals for digital content.

• Track project timelines, deliverables, dependencies, and approvals to support on-time launches.

• Keep leadership informed of progress, risks, and schedule deviations across milestones, resourcing, or scope.

• Coordinate execution from intake through final QA and release readiness.

Cross-Functional Coordination & Communication

• Partner with teams including Site Experience, Digital Category, Creative, Integrated Marketing, and Product.

• Ensure all teams remain aligned on expectations, timing, and ownership throughout each launch.

• Communicate proactively and clearly to accommodate scope changes, questions, and delivery needs.

• Escalate issues early and help drive solutions to prevent launch delays.

Workflow Management & Tools

• Manage production workflows in , ensuring visibility and accuracy for all stakeholders.

• Use content tools such as Figma and Adobe to support production tracking and version control as needed.

• Maintain clear project documentation including schedules, milestone tracking, and launch requirements.

• Identify workflow gaps and opportunities to improve efficiency and clarity across the production process.

Quality Assurance & Launch Readiness

• Oversee final content review and approval prior to QA and release.

• Partner with business stakeholders to resolve issues quickly and ensure launch readiness.

• Support consistent execution standards and confirm deliverables meet expectations before publishing.

Process Improvement, Documentation & Innovation

• Develop and maintain documentation, templates, and shared tools to support team consistency and scale.

• Assess communication methods, milestone tracking, and delivery processes to identify improvement areas.

• Partner with leadership to implement workflow enhancements and stronger process discipline.

• Seek opportunities to learn and apply automation and AI capabilities to improve speed, clarity, and effectiveness.

Qualifications:

• Bachelor’s degree or equivalent work experience

• 2-5 years of detailed task planning and project execution experience

• 2-5 years of experience supporting digital/site/email/app workflows (ecommerce preferred)

• Familiarity with digital content lifecycle processes including intake, approvals, QA, and release

• Experience using project management tools such as (preferred)

• Experience working with creative tools such as Figma and Adobe (preferred)

Skills:

• Highly detail-oriented with strong time management and organizational skills

• Strong written and verbal communication skills with the ability to work across teams

• Ability to prioritize competing deadlines and manage multiple projects simultaneously

• Self-starter with a proactive, solution-oriented mindset

• Comfortable operating in fast-paced environments and adapting quickly to change

• Strong collaboration skills with the ability to manage stakeholders and drive alignment

Responsibilities:

BY Solutions Architect is responsible for delivering Enterprise Architecture-compliant solutions that meet the business's functional requirements for large-scale and/or complex business project teams in Supply Chain Space. Additional responsibilities include but are not limited to:

• Participating in the discovery phase of our development life cycle to research, evaluate, and recommend vendor or open source solutions Collaborating with application development teams, domain architects, and other technology resources.
• Knowledge of SCM domain, technical solution architecture for Blue Yonder Planning systems, strong communication skills, tactical execution and the ability to identify and drive changes
• To develop the Technical Design Document, and submit for approval Accountability for a design solution consistent with business requirements, Enterprise Architecture standards, and industry best practices
• Partnering with, and providing consultative guidance and support to, the applications development team in the Construction, Test, and Implementation phases of the project's development life cycle Full documentation of decision process and knowledge transfer to team leads
• Providing knowledge garnered from project involvement to Enterprise Architect and Domain Architects Working with other architects to improve the Enterprise Architecture artifacts, strategies, design patterns, etc. Evangelizing Enterprise Architecture strategy and approach to applications development teams

Requirements

• Bachelor’s degree in Information Systems, Computer Science or related discipline 5 or more years as a solution architect in software development 5 or more years in retail industry
• Ability to employ EA concepts around best practices, standards, and EA trends Experience in programming languages, data flows, information delivery, application integration, and infrastructure requirements
• Experience delivering solutions that meet demands for reliability, scalability, maintainability, etc. Ability to prepare specifications, deliver oral presentations, and explain complex technical concepts in simple terms.
• Must possess strong leadership skills and the ability to provide direction to cross-functional teams responsible for the project Must be customer/service focused

Who You Are:

• Experienced HR systems technical leader with a strong background in Workday HCM and related modules (Core HR, Talent, Benefits, Compensation, Payroll, Recruiting, etc.).
• Deep expertise in Workday integrations (Workday Studio, EIB, REST/SOAP APIs, and middleware solutions).
• Skilled at designing, implementing, and optimizing Workday technical architecture and ensuring scalability, security, and compliance.
• Adept at leading technical teams, setting technical direction, and providing mentorship in HR systems engineering and development.
• Strong collaborator with HRIS, other IT teams, and business partners to deliver robust HR technology solutions that align with enterprise strategies.
• Demonstrated ability to translate business needs into technical solutions, ensuring long-term adoption and system performance.

Role Overview:

• Lead the technical strategy and roadmap for HR systems with a focus on Workday integrations, automation, and optimization.
• Oversee the technical design, development, and deployment of Workday solutions, ensuring best practices for system performance, security, and data integrity.
• Serve as the technical authority for Workday integrations with payroll providers, benefits vendors, finance systems, and other enterprise platforms.
• Partner with HR, other IT teams, and business stakeholders to ensure Workday solutions are fully optimized to enhance employee experience, compliance, and efficiency.
• Manage and mentor a team of Workday technical specialists, providing direction on integration frameworks, release management, and technical troubleshooting.

Key Responsibilities:

• Define and enforce technical standards and best practices for Workday system design, integrations, and upgrades.
• Oversee and also provide hands-on development and support of Workday integrations, ensuring high availability, scalability, and security.
• Analyze and optimize the current HR systems landscape, recommending technical enhancements and automation opportunities.
• Own the Workday technical backlog and release cycle, partnering with product managers and HR leaders on prioritization.
• Partner with Workday consultants and vendors, providing technical leadership on implementation, integrations, and upgrades.
• Monitor system performance, adoption, and data integrity, using analytics to drive continuous improvement.
• Provide technical mentorship to team members, ensuring professional growth and alignment with business goals.
• Ensure compliance with HR data privacy, SOX, and security standards across Workday and connected systems.

Requirements:

• Proven technical management experience in HR technology, with 10+ years of Workday expertise.
• Strong knowledge of Workday HCM, Benefits, Payroll, Talent, Recruiting, and Integrations.
• Hands-on experience with Workday Studio, EIB, Core Connectors, APIs, and Web Services.
• Experience leading technical teams and managing Workday integration roadmaps, upgrades, and support models.
• Agile delivery experience; familiarity with Jira, Confluence, and Kanban is a plus.
• Strong problem-solving and data analysis skills with the ability to manage complex technical environments.
• Excellent communication and leadership skills with the ability to influence across HR, IT, Payroll and Finance.

Leadership Competencies:

• Technical strategist who balances long-term system architecture with day-to-day execution.
• Influential leader who drives alignment across technical and business teams.
• Clear communicator and problem solver, ensuring complex technical issues are resolved and translated into business value.
• Mentor and coach who develops high-performing HR technology teams and fosters a culture of innovation.

Job Description

Job Summary:

The WMS Engineer is responsible for leading the WMS implementation (SCPP & Active), and will actively participate in the WMS design, configuration, test the supply chain platform and WMS implementation projects. Serve as the subject matter expert on Manhattan Associates (MA) Warehouse Management System (WMS- ACTIVE) and Manhattan SCPP based on an in-depth knowledge of Inbound, Outbound functions and the unique business requirements for BJ’s .

Roles & Responsibilities:

• Must have 10+ years of Manhattan WMS Experience along with at least 1 or 2 implementation experience of Manhattan Active and Manhattan WMS SCPP
• Develop comprehensive functional requirements and specifications for seamless integration between Warehouse Management System (Manhattan Active WMS) and SAP
• Create detailed documentation, including Functional Specification Documents (FSD), outlining integration processes and workflows.
• Collaborate with cross-functional teams to gather and analyze business requirements, ensuring alignment with system capabilities.
• Conduct thorough system testing and validation to guarantee the accuracy and efficiency of WMS-SAP integrations.
• Provide expert guidance on best practices and solutions for optimizing WMS functionalities within the context of SAP integration.
• Stay updated on industry trends and emerging technologies to contribute insights for continuous process improvement.
• Experience in Supply Chain Management especially focusing on Manhattan WMS Configurations, Functional Testing, System Integration Testing, End to End testing and Release Management pertaining to complex Warehouse Management implementations.
• Rich knowledge and experience on Manhattan WMS across versions
• Communicate effectively with stakeholders, translating business needs into actionable functional specifications.

Requirements:

• Proven experience with Manhattan Active WMS and Manhattan SCPP
• Expertise in crafting detailed Functional Specification Documents
• Strong analytical and problem-solving skills.
• Strong communication and capability to work in pressure
• Experience with Oracle databases - SQL: queries
• Good understanding on Integration with ERP
• Experience with WMS Reports/ Supply Chain Intelligence tools.
• Knowledge of integrating warehouse management systems with other equipment and systems such as MHE (conveyors), Warehouse control systems (WCS),
• Working knowledge of Manhattan Proactive & API’s

Exciting Opportunity for Physician Assistant in Wound Care Program - Massachusetts

Jumpstart Your Career with Hands-On Training and Dedicated Mentorship

Are you ready to kick off your career in a supportive environment where you’ll be guided by an experienced supervising physician? We’re offering an ideal space for brand-new grads who are passionate about learning and growing in a hands-on, procedure-based specialty.

What You Can Expect

*Earn top compensation while enjoying work-life balance!*

Full-time or part-time, we’ve designed this role to fit your life.

- No overnight calls

- No weekends

- A flexible schedule that gives you freedom

You’ll be providing wound care consultation and treatments at our state-of-the-art office in Central Massachusetts, as well as at long-term care, rehab, and skilled nursing facilities.

Why Join Us?

- Competitive pay for both full-time and part-time roles (base salary + weekly bonus)

- Mileage reimbursement for travel to facilities

- Medical, dental, and vision insurance

- An opportunity to learn through hands-on training and from experienced providers

What You’ll Do:

You’ll work directly with patients providing chronic wound healing and surgical dermatology procedures, all within your training. We offer hands-on training and continual support to help you grow.

What We’re Looking For:

- Licensed in Massachusetts and DEA registration (required before start date)

- Reliable personal transportation (local travel required)

- A passion for building relationships with patients and medical staff

- Flexibility to adapt in a fast-paced environment and serve as the leader in each assigned facility

- Excellent communication skills and strong work ethic

- NEW GRADS welcome—especially if you want to build a career in a procedure-based specialty!

Why Choose Us?

At Dr. Novikov Wellness and Skin Care, we’re more than just a team—we’re a family. We believe in creating a space where hard work is recognized, creativity is encouraged, and loyalty is rewarded.

After just two years with us, you’ll be enjoying 4 full weeks of paid vacation—something that typically takes 20 years to earn at most U.S. employers.

Our providers enjoy a positive work culture with no overnight calls or weekends, and the chance to truly make a difference in patients’ lives. Plus, with extensive training and ongoing support, we’re committed to helping you succeed.

Ready to Start?

Send us your resume and let’s chat about how you can join a team that’s redefining wound care in Massachusetts.

Medical Scribe – Gap Year Program

Ideal for pre-med graduates, aspiring physicians(DOs and MDs), PAs, and NPs

Join Our Established Gap Year Program (Founded 2016)

Are you preparing for a healthcare career and seeking hands-on, real-world clinical experience in a private practice? The Medical Scribe Gap Year Program at Dr. Novikov Wellness and Skin Care offers unmatched one-on-one exposure to providers, strong mentorship, and a proven track record of alumni success.

This role is designed to accelerate your clinical maturity, documentation skills, and professional readiness for medical, PA, or NP training.

⸻

Why Choose This Program?

• Direct Mentorship: Work side-by-side with experienced providers and gain insights rarely available to students.

• Alumni Outcomes: Many former scribes have matriculated into competitive MD, DO, PA, and NP programs nationwide.

Testimonials: • High-Value Experience: Develop advanced documentation skills and gain exposure to wound care, skin surgery, and outpatient medicine in a fast-paced environment.

⸻

About the Practice

Dr. Novikov Wellness and Skin Care is a physician-led private practice known for comprehensive wound and skin care. Education and mentorship are core to our mission, and we invest heavily in training future healthcare professionals.

⸻

Responsibilities

As a Medical Scribe, you will:

• Document patient encounters in real time during nursing home visits.

• Assist with clinical workflows including procedures, medications, labs, and biopsies.

• Learn and master our EMR system for accurate, efficient documentation.

• Improve visit efficiency and support high-quality patient care alongside providers.

⸻

Candidate Profile

We are seeking individuals who are:

• College Graduates pursuing medical, PA, or NP training.

• Able to commit to a minimum of 1 year with us to achieve mutual benefit.

• Extremely detail-oriented, hardworking, reliable, and eager to learn in a demanding clinical setting.

• Academically strong (no GPA cutoff; holistic review).

• Prior clinical or volunteer experience preferred but not required.

• Able to travel reliably, as care is delivered across multiple locations.

⸻

Why This Role Matters

• Tuition-Free Training: Unlike many clinical programs, we do not charge tuition or fees for this educational experience.

• Career-Defining Exposure: Exceptional access to providers and decision-making.

• Team-Based Medicine: Learn how high-functioning private practices operate.

• Meaningful Impact: Your work directly supports patient outcomes and clinical efficiency.

• Proven Launchpad: A demanding but rewarding role that prepares you for the next step.

⸻

Ready to Apply?

If you are serious about a healthcare career and value learning over convenience, we encourage you to apply.

Learn more:

Previous working experience with Pharma Laboratory is required.

Install n config company and specialized instrument software.

Knowledge of CFR Part 11 and GxP validation preferred.

Required experience in Windows Refresh, imaging, migration, and deployment.

Troubleshoot and resolve incidents for desktops/laptops hardware and software issues.

Installing and configuring standard Hardware and Software

Installing and maintaining hardware and computer peripherals.

Installing and upgrading operating systems and computer software.

Troubleshooting networking and connection issues.

Advising on software or hardware upgrades.

Analytical problem-solving abilities, proactive/positive team player, resourceful, innovative Demonstrate professional organization, documentation, communication, and interpersonal skills Proven multi-tasking skills, including ability to work effectively under pressure, handle heavy volumes and meet demanding deadlines

About the Company

Hospitality Insurance Group (“HIG”) is a niche property and casualty insurance company headquartered in Southborough, Massachusetts. With approximately $21 million in direct written premium, HIG specializes in providing insurance solutions to the hospitality industry, including restaurants, bars, taverns, social clubs, caterers, small music venues, liquor stores, convenience stores, and other main-street businesses. Formed from the Massachusetts Liquor Liability Joint Underwriting Association, HIG has evolved into a multi-state writer licensed in seven states across the Northeast and Mid-Atlantic. Following a 2025 reorganization and $5.5 million capital infusion, HIG is positioned for long-term profitable growth supported by a strong surplus base, enhanced technology, and deep expertise in hospitality-related risks.

Mission & Strategic Context

HIG’s mission is to provide outstanding insurance coverage to hospitality businesses, promote responsible alcohol service, and deliver financial strength and stability to policyholders. Over the next decade, HIG seeks to achieve consistent underwriting profitability, responsible premium growth, and recognition as a leading niche insurer in the Eastern United States. The company’s strategic plan emphasizes disciplined underwriting and rate adequacy across all lines, expansion of product offerings (including BOP, brewery, and potential non-admitted products), geographic diversification, enhanced data analytics and automation, robust enterprise risk management, capital strength, and strong partnerships with agents and associations.

About the Role

The President & Chief Executive Officer (CEO) is the chief executive of HIG and is accountable to the Board of Directors for the overall leadership, management, and performance of the company. The CEO sets the strategic direction, drives financial and operational results, ensures regulatory compliance and effective governance, and maintains HIG’s culture of professionalism, integrity, and customer focus. The CEO must combine strategic foresight, financial acumen, and operational discipline with the ability to inspire a small, highly skilled team and represent HIG credibly with regulators, reinsurers, agents, and industry partners.

Responsibilities

Strategic Leadership

• Lead the formulation, communication, and execution of HIG’s strategic plan.
• Ensure strategies align with the company’s mission, capital capacity, and risk appetite.
• Anticipate market shifts—including soft-market cycles—and position HIG for sustained profitability and growth.
• Pursue diversification within the hospitality sector and expansion into adjacent markets consistent with the plan’s phased growth model.
• Champion innovation through data analytics, automation, and use of technology to enhance decision-making and efficiency.

Financial & Operational Management

• Drive performance to achieve planned results for net income, surplus growth, and underwriting profitability.
• Oversee the integrity of financial statements, budgets, and forecasts.
• Manage capital prudently, ensuring adequate reserves and strong RBC ratios.
• Direct reinsurance strategy and expense management to optimize value.
• Monitor operational efficiency through productivity, process audits, and cost-benefit analysis of vendor relationships.

Risk Management & Compliance

• Maintain a robust enterprise risk management program that identifies and mitigates key risks.
• Ensure compliance with all insurance laws, regulations, and corporate governance standards.
• Oversee cybersecurity strategy, ensuring defenses, employee training, and contingency plans are current.
• Cultivate positive relationships with regulators in all jurisdictions and ensure transparency in filings and communications.
• Prepare the company to navigate market softening through disciplined underwriting and data-driven pricing.

Business Development & Market Expansion

• Strengthen agency distribution by expanding productive agency relationships and appointments.
• Foster partnerships with hospitality and restaurant associations and leverage HIG’s admitted-carrier advantage.
• Oversee product innovation and development of non-admitted capabilities and niche products.
• Support marketing and branding initiatives to enhance awareness of HIG beyond liquor liability.
• Represent HIG externally with integrity and authority, serving as its public face to the market.

Leadership & Organizational Development

• Lead, mentor, and develop a small but experienced management team, promoting collaboration and accountability.
• Foster a culture of performance, empowerment, and professional growth.
• Ensure the company’s organizational structure and staffing levels are aligned with growth objectives.
• Promote equal opportunity within the workforce.

Governance & Board Relations

• Partner effectively with the Board to establish goals, strategies, and policies.
• Provide timely, accurate, and insightful reports and recommendations.
• Execute the Board’s directives with transparency and accountability.
• Keep the Board informed of material risks, opportunities, and developments.

Performance Metrics

The Board of Directors will evaluate the CEO based on performance against the following measures:

• Financial outcomes: profitability, combined ratio, surplus growth, and expense ratio improvement.
• Strategic execution: progress on product diversification, state expansion, and technology modernization.
• Capital and risk management: maintenance of strong RBC and reserve ratios, and sound reinsurance program.
• Leadership and succession: development and retention of key staff and organizational alignment.
• Governance and relationships: quality of Board communication, regulatory standing, and stakeholder confidence.
• Brand and market presence: enhanced recognition as a niche hospitality insurer and preferred partner for agents and associations.

Qualifications

• Bachelor’s degree required; advanced degree (MBA, JD, or CPCU/ARM designation) preferred.
• Minimum 10–15 years of progressive leadership in property and casualty insurance, with experience in underwriting, operations, or finance.
• Demonstrated success leading a regulated insurer or equivalent business unit with P&L accountability.
• Experience managing relationships with regulators, rating agencies, and reinsurers.
• Proven ability to execute profitable growth strategies in a specialty or niche market.
• Familiarity with hospitality-related risks or small commercial business preferred.
• Demonstrated skill in building and motivating small, high-performing teams.

Leadership Competencies

• Strategic Vision & Execution: balances innovation with disciplined growth.
• Financial Acumen: interprets complex data and drives sound financial decisions.
• Integrity & Accountability: models ethical conduct and transparency.
• Operational Excellence: builds efficient systems and measures performance rigorously.
• Collaborative Leadership: develops people and fosters teamwork.
• Change Management: embraces modernization and leads through transition.
• Stakeholder Engagement: maintains credibility and trust with Board, regulators, agents, and policyholders.

Location & Travel

Based in Southborough, Massachusetts, with travel throughout HIG’s seven-state footprint and occasional attendance at industry and regulatory meetings.

Compensation

Competitive compensation package commensurate with experience, including base salary, performance incentives aligned with company objectives, and benefits as determined by the Board of Directors.

The Program Operations Administrator supports the day-to-day operations of the Davis Managed Service (DMS) division by ensuring a smooth and efficient contingent talent lifecycle across clients, suppliers, and internal teams. This role is key in executing staffing processes such as requisition intake, supplier engagement, candidate flow management, onboarding compliance, and performance reporting. The Program Operations Administrator maintains high levels of responsiveness, accuracy, and customer service to help deliver a best-in-class managed service program. This is a contract to hire position.

POSITION RESPONSIBILITIES:

Candidate Care:

• Track and serve as a primary point of contact for all pre-identified candidates across DMS Programs.
• Facilitate onboarding activities ensuring compliance and completion of client specific requirements.
• Provide support throughout assignment with extensions, rate changes, conversions, and offboarding processes with regular quality checks.

Reporting & Data Integrity:

• Maintain accurate worker data within the VMS and internal systems throughout the assignment lifecycle.
• Compile weekly and monthly reports on program KPIs such as spend, fulfillment rates, supplier performance, and requisition cycle times.
• Audit records regularly to ensure data integrity, worker compliance, and accurate billing.
• Support preparation for Quarterly Business Reviews (QBRs) and internal program reviews.

Supplier Compliance & Communication:

• Manage supplier compliance requirements across DMS Programs.
• Support Program Managers tracking supplier activity and headcount.
• Escalate supplier issues or policy non-compliance to Program Managers for resolution.

Customer Service & Stakeholder Support:

• Provide responsive, high-quality service to hiring managers, workers, and suppliers.
• Oversee weekly payroll tasks related to timesheets and invoicing.
• Assist in resolving inquiries related to timesheets, invoicing, rate cards, assignment changes, and program policy.
• Maintain strong relationships to promote positive experiences across all touchpoints.

Requisition & Talent Fulfillment Support (as needed):

• Review, post, and manage incoming requisitions to ensure accuracy, proper alignment to job classifications, and clarity for supplier distribution.
• Launch requisitions to the supplier network, track submissions, and ensure timely candidate delivery in line with SLAs.
• Conduct initial quality checks on candidate submittals (rate alignment, resume accuracy, qualifications matching).
• Coordinate interview scheduling and communication between hiring managers and suppliers.

Travel to Client Sites:

• Occasional travel to local Client Sites in Southern NH and Northern Massachusetts as needed.

Manage other tasks or projects as requested.

POSITION REQUIREMENTS:

Required Qualifications:

• 1–3 years of experience in staffing, talent acquisition, MSP support, HR operations, or related roles.
• Strong understanding of recruiting or contingent workforce processes.
• Excellent communication, organization, and problem-solving skills.
• Proficiency in Microsoft Excel, Outlook, and other operational tools.
• Ability to manage competing priorities in a fast-paced staffing environment.

Preferred Qualifications

• Experience working directly with an MSP or large staffing vendor.
• Familiarity with VMS platforms (Simplify and/or Conexis a plus)
• Knowledge of worker classification, rate card structures, and staffing compliance standards.

Key Competencies:

• Customer Service & Relationship Building
• Time Management & Prioritization
• Attention to Detail & Data Accuracy
• Critical Thinking & Issue Resolution
• Collaboration Across Stakeholders