Information Technology Jobs in Arlington

Are you an experienced legal professional with prior litigation support and trial experience? This reputable DC law firm is seeking a seasoned Trial Support Specialist to support their high-stakes litigation practice. This role provides the opportunity to play a crucial role in trial preparation, managing litigation databases, coordinating trial logistics, and providing legal support to attorneys and staff throughout the entire trial lifecycle. If you are seeking substantive work in a dynamic environment, value excellence and accuracy, and are excited about the opportunity to partner closely with top DC litigators, submit your resume today for consideration!

Key Responsibilities:

• Manage litigation databases, coordinate with eDiscovery vendors, and serve as the first point of contact for troubleshooting technical issues.
• Prepare both local and remote trial offices and manage onsite logistics.
• Train attorneys and other staff with eDiscovery platforms.
• Coordinate technical logistical details such as power, network, and A/V logistics to provide seamless technology support in the courtroom and throughout trial.
• Support collection of, processing, and review of trial documents and other relevant correspondence.
• Manage shipping, set up, and inventory of all trial equipment, conduct equipment test runs to ensure functionality.

Why You'll Love Working Here:

• Opportunity to work in-person with passionate and dedicated attorneys, in an environment that supports and encourages professional learning.
• Staff enjoy competitive salaries, paid overtime, annual bonuses and casual dress.
• Generous benefits include health, dental and vision insurance, matching 401(k), flexible spending, pre-tax transit reimbursement account, and paid vacation and sick leave.

What We're Looking For:

• Trial knowledgeable. You have at least five (5) years of litigation/trial experience and have strong working knowledge of the entire trial cycle.
• Legal database expert. You are technologically skilled and can operate on platforms such as Relativity, RelativityOne, CaseMap, iManage, and the entire Microsoft Office Suite with ease.
• Unflappable. You are an exceptional multitasker and perform well in high-stakes situations, never shying away from big moments or assignments.
• Socially adept. Building relationships with others is one of your strengths. You consistently exercise good judgement when handling sensitive information.
• Go bag ready. You are flexible and available for travel and overtime work as necessary.

Essential to Hawthorne Lane's success is our ability to attract talent from a range of backgrounds. Our network reflects the diverse community around us, and we believe in a workplace where everyone feels valued and empowered to succeed. Applicants will not be discriminated against on the basis of race, color, creed, religion, sex, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.

Position: Transactional Paralegal Project Manager

Seniority Level: Mid-Senior Career

Employment Type: Full-time, remote flexibility

Location: Arlington, VA

The Transactional or Commercial Development Paralegal is a mid-to-senior level legal professional supporting complex real estate and development transactions in a fast-paced, growth-oriented environment. This full-time role requires strong drafting, analytical, and organizational skills, with the ability to manage multiple priorities while maintaining professionalism, confidentiality, and effective cross-functional communication.

Key Duties & Responsibilities:

• Draft, review, and assist in negotiating real estate contracts, including leases, construction agreements, mortgage financing documents, and related transactional materials.
• Manage due diligence processes, including title, survey, zoning, and environmental reviews.
• Coordinate and support transaction closings, including tracking and reviewing closing documents.
• Maintain legal project databases and proactively communicate with internal and external stakeholders to advance transactions.
• Prepare and review confidentiality agreements, broker agreements, letters of intent, estoppel certificates, SNDAs, and other ancillary real estate documents.
• Assist with compliance related to loan documentation, joint venture agreements, and purchase agreements.
• Support corporate entity formation, maintenance, charter document review, and integration of acquired entities.
• Conduct legal research and provide analytical support for decision-making.
• Collaborate on general corporate matters, compliance initiatives, and property insurance-related issues.

Conviso Inc is hiring DevOps Pipeline Engineer. This is remote role comes with benefits, 401K & some accrued PTO. The Ideal Candidate will implement and manage TestRail as a container image within an OCI high-security federal environment

Role: DevOps Pipeline Engineer

Minimum 4 years of experience

Active Secret Clearance needed

Remote job

Certification Requirement: DoD 8570 IAT II (i.e. Security+)

Required qualifications

• Hands-on experience with Oracle Cloud Infrastructure (OCI) and Kubernetes administration
• Strong GitLab CI/CD experience (pipelines, runners, artifacts, environment promotion, secrets management).
• Experience integrating test management tools (preferably TestRail) with Jira and Git-based workflows.
• Solid MySQL skills (connectivity, performance basics, reliability), ideally with MySQL HeatWave familiarity.
• Proven production support experience: monitoring, incident response, on-call, and operational documentation.

Preferred qualifications

• Familiarity with federal security/compliance expectations (e.g., least privilege, audit logging, controlled change).
• Experience with DevSecOps patterns (SAST/DAST gates, image scanning, SBOMs, signed images).

Conviso Inc is hiring Windows Admin. This is Remote role and it comes with benefits, 401K & some accrued PTO.

Title: Windows admin/ Systems Engineer

Minimum 4 years of experience

Active Secret Clearance

Remote

Critical skills: Windows administration, IIS and OCI (oracle cloud infrastructure)

Job Details:

• This Windows Administrator is responsible for applying STIGs and maintaining Windows Server and Internet Information Services (IIS) STIG compliance across Oracle Cloud Infrastructure (OCI) lower-region and production environments. The role partners with the product team to support application configuration and installation in both environments.
• The administrator also supports transition-to-operations activities by producing and delivering all required Checklist (CKL) files, supporting artifacts, and compliance screenshots to demonstrate that all Windows servers meet requirements and are ready for operational handoff.

Certification Requirement: DoD 8570 IAT II (i.e. Security+)

Senior CUSTOMER and lifecycle MARKETING Manager

ABOUT MATTERPORT & COSTAR GROUP

Matterport, a CoStar Group (NASDAQ: CSGP) industry-leading brand, is transforming the built world through its pioneering 3D digital twin and AI-driven spatial data platform.

By combining immersive technology, precision data, and advanced visualization capabilities, Matterport empowers professionals across the manufacturing, energy, and industrial sectors to design, operate, and maintain facilities in entirely new ways.

As part of CoStar Group, a global leader in real estate information, analytics, and online marketplaces, Matterport benefits from the scale, innovation, and stability of one of the world’s most respected technology companies.

Overview

Matterport is seeking a dynamic, customer-obsessed marketing leader to design and scale programs that deepen engagement, drive retention, and maximize customer lifetime value.

The Senior Manager, Customer & Lifecycle Marketing will lead the strategy and execution of integrated lifecycle campaigns across our customer base—spanning onboarding, adoption, cross-sell, upsell, renewal, and advocacy. This role sits at the intersection of data, content, and customer experience, ensuring every touchpoint delivers value and reinforces the Matterport brand.

The ideal candidate blends analytical rigor with creative storytelling and has a proven record of turning insights into impactful programs that nurture relationships and accelerate growth. You’ll partner closely with Sales, Customer Success, Product Marketing, and Revenue Operations to align unified retention and expansion strategies.

Key Responsibilities

• Own the customer journey from post-acquisition through renewal, mapping lifecycle stages and developing multi-channel campaigns to improve activation, engagement, and retention.
• Build and lead the Customer & Lifecycle Marketing function—defining vision, KPIs, and operating rhythm for programs that scale globally across SMB, mid-market, and enterprise segments.
• Develop automated nurture and re-engagement programs using marketing automation and CRM tools (Marketo, Salesforce, Gainsight) to deliver personalized, behavior-based experiences.
• Design retention and expansion strategies including onboarding sequences, in-product communications, renewal plays, and cross-sell/upsell journeys.
• Leverage data and analytics to uncover churn signals, usage trends, and account health insights that inform campaign optimization.
• Partner with Product Marketing and Content teams to create compelling messaging that communicates value and drives advocacy.
• Collaborate with RevOps and Analytics teams to implement lifecycle campaign dashboards and establish shared metrics.
• Champion customer advocacy, partnering with Customer Success to develop case studies, referrals, testimonials, and reviews that feed the acquisition pipeline.
• Align globally with regional field and demand gen teams to ensure customer marketing programs scale consistently across markets.

Required Qualifications

• Bachelor’s degree in Marketing, Business, or a related field; MBA preferred.
• 5+ years of B2B SaaS marketing experience with at least 3 years leading lifecycle, retention, or customer marketing programs.
• Proven success building automated nurture, onboarding, and expansion journeys using marketing automation platforms (Marketo).
• Strong analytical acumen; ability to interpret customer data, segmentation, and usage patterns into actionable strategies.
• Deep understanding of customer segmentation, cohort analysis, and lifecycle measurement frameworks.
• Demonstrated ability to collaborate cross-functionally with Sales, Customer Success, and Product Marketing.
• Excellent communication and storytelling skills—able to translate data and strategy into clear business narratives.
• Experience managing a team and external partners to deliver measurable growth outcomes.
• Strategic thinker with operational discipline and a passion for continuous improvement.

Preferred Skills

• Experience with customer engagement and analytics tools (Gainsight, Intercom, or similar).
• Familiarity with predictive churn modeling, AI-driven personalization, and marketing data architecture.
• Strong understanding of SaaS metrics (ARR, NRR, CLTV, CAC) and subscription-based business dynamics.
• Global marketing experience and comfort working across time zones and cultures.

What’s in it for you?

When you join CoStar Group, you’ll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed. We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training, and tuition reimbursement,

Our benefits package includes (but is not limited to):

• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
• Life, legal, and supplementary insurance
• Virtual and in person mental health counseling services for individuals and family
• Commuter and parking benefits
• 401(K) retirement plan with matching contributions
• Employee stock purchase plan
• Paid time off
• Tuition reimbursement
• On-site fitness center and/or reimbursed fitness center membership costs (location dependent)
• Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups
• Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks

We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However, please note that CoStar Group is not able to provide visa sponsorship for this position.

MUST be able to work onsite 4 days per week in McLean, VA.

Must have 3 years of federal contract experience.

Must be local to McLean, VA.

Job Summary:

• We are seeking a Financial Analyst to join the finance team.
• The Financial Analyst will be responsible for all services related financial transactions, timesheet tracking, weekly project notebook updates, month end close, ad hoc reporting and analysis, and monthly forecasting process.

Responsibilities:

• Partner with program management teams to review and report on project financial performance (revenue, cost, margin)
• Collaborate with accounting on billing and monthly close
• Prepare project reports (status, revenue, labor, ETCs)
• Review monthly project costs, budgets, variances, and provide recommendations for improvement
• Monitor daily/weekly labor charging; maintain workforce data in Deltek Costpoint
• Ensure timely/accurate timecard corrections and cost reclasses
• Update EAC monthly with actuals/ETC; monitor contract burn rates and program margin
• Review/approve customer invoices, prepare addendums as needed
• Work with project managers on scenario modeling
• Ensure accurate project setup, including LCATs and ceilings

Qualifications:

• Bachelor’s degree in Accounting, Finance, or Business Administration (no CPA required)
• GovCon experience is mandatory – minimum 3 years of federal contracting
• Must have experience with Deltek Costpoint
• Systems: SharePoint; Cognos preferred
• Intermediate MS Excel proficiency
• Strong interpersonal, communication, and problem-solving skills
• Must be able to work onsite 4 days per week in McLean, VA

SAME MISSION, NEW DRIVE! You love protecting your community and doing your part to keep our nation safe.

But maybe you're looking for a change of scenery? USBP is hiring immediately for full-time, career positions , where your prior law enforcement officer (LEO) experience may qualify you for higher-graded Border Patrol Agent (BPA) opportunities.

Continue making a difference with the nation's premier federal agency charged with securing our borders and protecting our country.

Whether you gained this experience as part of a military police unit or as a member of a state or local law enforcement organization, you have an opportunity to work with highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission.

Check out the duties and responsibilities section below, along with the qualifications section to see if you are eligible.

Now is the time to make your move, along with excellent base pay, location pay, exceptional benefits, and job stability, USBP is offering up to $60,000 in additional incentives to newly appointed Agents (see details below).

DON'T FORGET TO CHECK OUT THE INCENTIVES – SEE SALARY SECTION BELOW IMPORTANT NOTICE: Duty assignments available at the time of offer may include the Southwest Border, including prioritized locations.

U.S.

Border Patrol determines duty assignments at the time of offer based on operational needs, which may or may not align with candidates' first-choice preferences.

Relocation may be required.

U.S.

Customs and Border Protection (CBP) is hiring immediately for these full-time, career Law Enforcement Officer (LEO) opportunities.

Salary and Benefits: Salary for newly appointed law enforcement Border Patrol Agents varies from: Base Salary: GL-9/GS-11, $63,148
- $120,145 per year Locality Pay: Varies by duty location.

Overtime Pay: Up to 25% Duty location impacts pay rates; locality pay for federal law enforcement is higher in some locations than others.

A fully trained BPA may be eligible for up to an additional 25% of base pay per the BPA Pay Reform Act of 2014.

This is a career ladder position with a grade level progression from GL-9 to GS-11 to GS-12.

You will be eligible for a promotion to the next higher grade level (without re-applying) once you successfully complete 52 weeks in the lower grade level.

All Border Patrol Agents may select from an array of federal employment benefits that include health and insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan that is similar to traditional and ROTH 401(k) offerings.
*Recruitment Incentive
* Newly appointed Border Patrol Agents (as defined in 5 CFR 575.102 ) will be offered up to a $20,000 incentive.

The first $10,000 will be paid upon successful completion of the Border Patrol Academy, with the remaining $10,000 awarded for accepting a prioritized location.

Prioritized locations include Sierra Blanca, TX; Presidio, TX; Sanderson, TX; Comstock, TX; Lordsburg, NM; Freer, TX; Hebbronville, TX; Ajo, AZ.
*Retention Incentive
* Newly appointed Border Patrol Agents may also qualify for up to $40,000 in additional incentives distributed over their first four years.

Duty Locations: You will be asked to select your preferred location for one of the following mission critical locations: Big Bend Sector Stations
-
*Presidio, Van Horn,
*Sanderson, Alpine,
*Sierra Blanca, Marfa Buffalo Sector Stations
- Wellesley Island Del Rio Sector Stations
- Del Rio, Brackettville,
*Comstock, Eagle Pass North, Eagle Pass South, Carrizo Springs, Uvalde El Paso Sector Stations
- Alamogordo, Clint, Deming, El Paso, Fort Hancock, Las Cruces,
*Lordsburg, Santa Teresa, Ysleta El Centro Sector Stations
- El Centro, Indio, Calexico Grand Forks Sector Stations
- Pembina Havre Sector Stations
- Havre, Malta, Plentywood, Scobey, Sweetgrass Houlton Sector Stations
- Calais, Fort Fairfield, Jackman, Rangeley, Van Buren Laredo Sector Stations
- Laredo South, Cotulla,
*Hebbronville, Laredo West,
*Freer, Laredo North, Zapata Rio Grande Valley Sector Stations
- Rio Grande City, Fort Brown, McAllen, Brownsville, Falfurrias, Weslaco, Kingsville, Harlingen San Diego Sector Stations
- Boulevard, Brownfield, Campo, Chula Vista, Imperial Beach, Murrieta, San Clemente Spokane Sector Stations
- Colville, Curlew, Metaline Falls, Oroville Swanton Sector Stations
- Beecher Falls, Burke, Champlain, Newport, Richford Tucson Sector Stations
-
*Ajo, Tucson, Nogales, Douglas, Brian A Terry, Sonoita, Casa Grande, Three Points Substation, Willcox Yuma Sector Stations
- Blythe, Yuma, Wellton Duties and Responsibilities: As a BPA, you will be part of our 60,000 workforce that strives to protect the American people by safeguarding our borders, deterring illicit activity, and enhancing the nation's economic prosperity.

Being a BPA makes you a valuable member of the Federal Law Enforcement Officer (LEO) profession.

Typical assignments include: Detecting and questioning people suspected of violating immigration and customs laws and inspecting documents and possessions to determine citizenship or violations.

Preventing and apprehending aliens and smugglers of aliens at or near the borders by maintaining surveillance from covert positions to include using infrared scopes during night operations.

Interpreting and following tracks, marks, and other physical evidence of illegal entry of persons or contraband.

Performing farm checks, building checks, traffic checks, city patrols, and transportation checks.

Patrolling the international boundary and coastal waterways using a variety of government assets such as vehicles, horses, vessels, watercraft, off-road vehicles, ATVs, snowmobiles, and motorcycles for the accomplishment of the USBP Mission.

Qualifications: GL-9: You qualify for the GL-9 grade level if you possess one (1) year of specialized experience, equivalent to at least the next lower grade level, performing duties such as: Performing physical searches of detained individuals, their vehicles, and their immediate surroundings for weapons, contraband, currency, and other evidence.

Apprehending, physically restraining, or working with law enforcement officials to identify or apprehend violators of state, federal, or immigration laws.

Proficient in the use of firearms, preparing investigative reports, serving court orders (e.g., warrants, subpoenas, etc.), and gathering evidence for criminal cases prosecuted through the court system.

If you have previous or current law enforcement or military law enforcement experience, you may qualify at the GS-11 grade level.

GS-11: You qualify for the GS-11 grade level if you possess one year of specialized experience equivalent to at least the next lower grade level, with the authority granted by the state or government to enforce laws, make arrests, and investigate crimes, performing primary duties in an official law enforcement capacity such as: Utilizing intelligence information to track illegal operations, criminal activity, threats to our nation, and/or contraband while serving as a state, federal, or military law enforcement official.

Leading investigations of fraud, contraband, criminal activity, threats to our nation, and/or illegal operations to determine sources and patterns while serving as a state, federal, or military law enforcement official.

Apprehending violators of state, federal, or immigration laws by utilizing various forms of complex technology that include surveillance, detection, situation awareness systems, and/or communications equipment.

The above experience will be applied in connection with the following: Make arrests and exercise sound judgment in the use of firearms; deal effectively with people in a courteous manner in connection with law enforcement matters; analyze information rapidly and make prompt decisions; or develop and maintain contact with a network of informants.

There are no education substitutions for the GL-9 or GS-11 grade-level Border Patrol Agent opportunities.

Other Requirements: Citizenship : You must be a U.S.

Citizen to apply for this position.

Residency : You must have had primary U.S.

residency (including protectorates as declared under international law) for at least three of the last five years.

Age Restriction : In accordance with Public Law 100-238, this position is covered under law enforcement retirement provisions.

Candidates must be referred for selection to the Border Patrol Agent position before reaching their 40th birthday in accordance with Department of Homeland Security Directive 251-03.

The age restriction may not apply if you are currently serving or have previously served in a federal civilian law enforcement (non-military) position covered by Title 5 U.S.C.

8336(c) or Title 5 U.S.C.

8412(d).

Veterans' Preference : You may also be eligible for an excepted service Veterans' Recruitment Appointment (VRA).

The age restriction does not apply if you are Veterans' Preference eligible.

Formal Training : After you are hired, you will be detailed to the U.S.

Border Patrol Academy in Artesia, New Mexico, for approximately six (6) months of intensive instruction in immigration and nationality laws, law enforcement, and USBP-specific operations, driver training, physical techniques, firearms, and other courses.

Border Patrol work requires the ability to speak and read Spanish, as well as English.

Border Patrol Agents will be provided training to become proficient in the Spanish language at the Academy.

How to Apply: Click the Apply button on this site.

You will be linked to the CBP Talent Network registration page.

For Position of Interest, select Border Patrol Agent, and then complete the pre-screening questions.

You'll then receive a link(s) to the BPA Job Opening Announcements (JOAs) on USAJOBS, the federal government's official employment site, to complete your application.

Be certain to review ALL details of the job opportunity announcement and follow all instructions in the application process, including items (resume, transcripts, etc.) to submit.

You will be evaluated based on your resume, supporting documents, and the BPA Entrance Exam.

If you have questions about the application process, contact a recruiter through the U.S.

Border Patrol page: /s/usbp.

NOTE: As a subscriber to the CBP Talent Network, you'll receive monthly emails with information about webinars, career expos, and future opportunities with CBP.

Must have:

1. AEM experience

2. web content development

3. graphic design/visual storytelling

Nice to have:

1. Content Strategy/UX Writing Awareness

2. Light Motion or Interactive design

3. Analytics and Data-driven enhancement mindset

Description

To support the Client by researching operational processes to develop and maintain technical and non-technical reference materials. To participate in infrastructure upgrades, software implementations, and other projects to support the development and maintenance of intranet based manuals and Systems. Works independently. Uses discretion to modify work practices/processes. Serves as subject matter expert for most business functions, systems, policies and/or procedures. Mentors less experienced team members in the art of communication, negotiation, and change management. Perform complex/unusual tasks with significant impact and considerable latitude.

Responsibilities

• Ensure project deliverables are met in accordance with customers' expectations, timelines & budget constraints

• Build and maintain relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.)

• Collaborate with project team members to ensure alignment with departmental efforts

• Lead conduction of research and preparation of reference material

• Contribute to learning and curriculum development by providing support in content design: storyboarding eLearning content, creating job aids, root cause/task analysis to report scope of performance support

• Ensure effective management of projects from inception through implementation

• Identify, communicate and resolve technical, tactical and operational project issues and risks

• Interview business owners to determine task objectives, requirements and needs including complex intranet resources

• Maintain documentation library to ensure currency of processes

• Make recommendations on content requirements for search engine optimization (SEO) based on member experience, competitive research, and subject matter expertise

• Participate on cross-functional training team to establish and maintain a community of practice

• Provide training to end user in the use of electronic manuals and reference material

• Review content requirements for initiatives and recommends to business owners processes to be completed in order to achieve their objectives and avoid gaps

• Review proposed policy and procedure changes for technical adequacy, completeness, compliance to regulations

• Administer and Develop eNet content

• Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results - Lead

• Ensure clear, concise and effective communication of material

• Interact with various sub-teams to determine user requirements and specifications

• Lead, guide and mentor less experienced staff

• Manage client expectations up to and including all executive level leader

• Recommend strategy for communications

• Review intranet content to ensure consistency, accuracy, timeliness, relevance to corporate initiatives and adherence to branding guidelines

• Serve on teams and task groups for projects/initiatives within the business unit &/or across the organization

• Write online reference material, instructions and communications

• Act as supervisor/manager in the incumbent's absence

• Perform other duties as assigned

• Qualifications

• Ability to compile, organize and present information clearly and concisely

• Experience in providing support and involvement in content design: storyboarding eLearning content, creating job aids, root cause/task analysis to report scope of performance support

• Extensive experience in composing correspondence that adheres to grammar, writing style and standards

• Extensive experience in managing multiple priorities independently and/or in a team environment to achieve goals

• Extensive experience in researching, compiling, and documenting data, business processes, and workflow

• Extensive experience in working and participating in cross-functional, multi-dimensional teams and projects

• Significant experience in work which displays increasing levels of responsibility and/or authority

• Significant experience in working with all levels of staff, management, stakeholders, vendors

• Advanced knowledge of change management principles and practices

• Expert knowledge of PC and web/internet based technologies e.g. HTML, trends/issues, management, editing/authoring tools and development

• Advanced leading or managing multiple technical projects/tasks/teams

• Desired - Working knowledge of Microsoft project and project management tools

• Advanced skill analyzing and organizing problems or work processes for technical solutions

• Advanced skill identifying and analyzing business requirements and recommending solutions

• Expert skill capturing and translating processes and requirements into easily understood terms

• Expert skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations

• Expert skill researching and analyzing data, processes and trends

• Desired - Basic skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation

• Desired - Bachelor's Degree in Communication Studies or the equivalent combination of training, education, and Experience

Conviso Inc is hiring Palo Alto Network Administrator, This is a remote role and it comes with benefits, 401K & some accrued PTO. Are you open to new opportunities & could this be of interest?

Title: Network Engineer

Active Secret Clearance needed

Key Responsibilities

Key Responsibilities

• Administer and support Palo Alto Networks firewalls in production environments.
• Manage centralized configurations via Panorama (templates, device groups, policy pushes, commits, upgrades).
• Create, implement, and maintain policy-based security rules with full lifecycle ownership.
• Perform rule optimization (cleanup, consolidation, unused/shadow rule removal, recertification).
• Implement deny policies, emergency blocks, and governance-driven changes with validation/rollback planning.
• Leverage App-ID for application-based segmentation and convert legacy rules to modern rule sets.
• Develop and tune security profiles aligned with risk tolerance and production needs.
• Troubleshoot traffic and policy issues using logs (Traffic, Threat, URL).
• Maintain URL/IP whitelists & blacklists and ensure compliance with logging and audit standards.
• Collaborate with security and network teams; maintain clear technical documentation.

Qualifications

• 5+ years hands-on Palo Alto Networks firewall administration (enterprise level).
• Strong experience with Panorama and centralized policy management.
• Expertise in App-ID, rule optimization, deny block implementation, and audit-aligned policies.
• Solid understanding of firewall concepts (NAT, zones, routing, SSL decryption, URL filtering, logging).
• Strong documentation and stakeholder communication skills.
• Experience with Oracle Cloud and Agile/Jira preferred.
• Palo Alto certifications (PCNSA/PCNSE) preferred.

This position is to support the Military One Source Program

Responsible for providing assistance, services, resources, referrals, and consultation on various Non-Medical Counseling (NMC)/Employee Assistance Programs (EAP) and work/life issues to military service members and their families. Demonstrates an advanced ability to effectively handle and manage high-risk calls with professionalism and in accordance with established protocols. Maintains the highest degree of sensitivity, compassion, and respect for Service members and their families.

• Assesses the needs of the caller to ensure first-call resolution of all presented needs.
• Educates participants on specialty program offerings, promote services, and demonstrate knowledge of military culture.
• Conducts comprehensive professional assessments of users' needs for core NMC/EAP and work/life services, which can include but are not limited to, non-medical counseling, health and wellness, and other specialty and add-on services.
• Identifies high-risk cases and responds as indicated in accordance with established protocols.
• Deescalates callers, navigates resources, resolves complex concerns, and assesses and takes action in crisis situations.
• Ensures all calls are handled according to contractual service standards and document all cases in the Case Management System (CMS).
• Performs call follow-up and reporting as assigned.
• Demonstrates outstanding customer service.
• Demonstrates better than average understanding of military culture and addresses Service members by their rank, thanks Service members and their families for their service, and has excellent empathic listening skills paired with appropriate clinical interventions.
• Follows established protocols and completes all annual compliance requirements such as External Certification Authority (ECA) renewal as well as annual training such as Cyber Awareness and PII to ensure access to the CMS system is maintained.
• May act as mentor for new and less experienced Triage Consultants.

Minimum Qualifications

• Master's/ Bachelors degree in social work and Family Therapy, Counseling, or other human services field
• 1-5 years of relevant post-graduate work experience in counseling, social work, and mental health services. Prior experience working with military and/or Veterans populations preferred. Military spouse or family member experience in a military community highly desirable

TL;DR Kharon is seeking a full-time, Washington D.C. based Director of Client Services. This role requires in-office attendance at least 3 days a week.

RESPONSIBILITIES:

• Leading a team of Client Services Managers, ensuring that Kharon clients receive world class support and training.
• Working with Kharon’s VP of Client Services to set priorities and plan strategic Client Services initiatives.
• Monitoring client usage patterns and behavior to identify opportunities for upselling additional products or services.
• Overseeing the resolution of questions related to Kharon findings, platform functionality, content sources, and technical issues
• Managing new client onboarding flows and ongoing training sessions conducted by Client Services Managers
• Collaborating with and assisting the sales team to develop tailored proposals and pitches for upsell opportunities.
• Continuously educating oneself on Kharon’s evolving platform features, benefits, and service offerings.

QUALIFICATIONS:

• A Bachelor’s degree, preferably in Business, International Relations, Political Science, or a related field.
• Academic or professional exposure to global security, international relations, financial crime, compliance, or regulatory environments.
• 5-8+ years of experience in a client-facing role such as customer success, account management, or technical support, ideally within SaaS, fintech, regtech, compliance, or data services.
• Exceptional communication and presentation skills, with the ability to clearly explain complex concepts to a range of audiences.
• Demonstrated experience leading client onboarding, delivering product demos, and facilitating ongoing training through webinars or one-on-one sessions.
• A technically curious mindset with the confidence to troubleshoot, support light data integration, and quickly learn new systems or platforms.
• A foundational understanding of compliance frameworks such as anti-money laundering, financial crime and illicit financing, sanctions regimes, and environmental, social and governance standards.

Kharon is a highly disruptive and incredibly innovative organization that navigates risk at the intersection of global security threats + international commerce.

What does that mean? Great question.

Operating at the nexus of global security, Kharon is on a mission to revolutionize the current landscape. We take really complex data as it relates to global security and empower our clients to not only understand the risk associated with their potential business relationships but to operationalize that data so that they can make the best and most informed decisions possible. From financial crimes and sanctions to export controls and threat identifications, our tools optimize protection against the types of risks that could otherwise be incredibly dangerous and excessively costly to any business. Serving many of today’s leading global financial and multinational institutions, Kharon products are the most powerful in the space with a precision and depth that is absolutely unparalleled.

When you look at any major global crisis event, we’re providing intelligence that’s at the heart of those circumstances. We connect the dots in a way that’s meaningful. Now, we’re experiencing unprecedented growth. As the world continues to evolve in complexity, so too does the demand for our products. Given the significance of our work and the increasing global reliance on our insights, we are looking for a Director of Client Services to join us as we work to shape the way businesses perceive and navigate global risks.

As a Director of Client Services at Kharon, you will be pivotal in ensuring a seamless onboarding experience, guiding clients through setup, and providing personalized demonstrations of our platform's features. You will assist with data integration, conduct regular training sessions, and maintain up-to-date training materials to empower clients. Acting as the first point of contact for inquiries, you will address platform functionality, content sources, and technical issues, coordinating with internal teams for swift resolution. Your role involves leading a team of Client Services Managers, ensuring that Kharon clients receive world class support and training, and collaborating with the sales team to develop tailored proposals and pitches, driven by your keen observation of client usage patterns and behavior. Staying informed about compliance regulations, sanctions, and updates to Kharon’s research will position you as a trusted advisor, enhancing client satisfaction and contributing to our mission of revolutionizing global security intelligence.

To the right person, this will be the perfect kind of challenge. Our mission is compelling, our product is powerful and we’re growing at a rate that makes us unstoppable. If you’re looking to be surrounded by people who will inspire you to think and challenge you to grow then look no further. Our team is made up of some of the most visionary and uncompromising individuals you will ever encounter. We don’t take ourselves seriously but we’re serious about the work we do and there is absolutely no slowing us down.

To keep that momentum going, we do our very best to make sure that each and every team member is completely taken care of. We’re nothing without our people and we strive to offer a package that reflects that. As a Kharon team member, you can expect:

• Fully sponsored medical, dental, and vision
• FSA program for both medical and dependent care
• 401k + Roth with matching and immediate vesting
• Paid time off + 11 paid holidays

The base salary range at Kharon is set between $130,000 and $140,000. Please note that this figure does not necessarily include potential bonuses, commissions, or benefits that may be part of the overall compensation package.

If interested in pursuing this position, please visit to apply.

Kharon is committed to cultivating and maintaining a workplace that is free from harassment and discrimination. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ethnicity, gender, gender identity or expression, sexual orientation or identity, neurodiversity, appearances, age, protected veteran status, or status as a qualified individual with disability.