Jobs in Arlington, MD

Required:

-HOSPITAL Supply Chain Experience

-5 years plus managing people

-Ability to travel on site to Baltimore 4 days a week - WILL LOOK AT OUT OF STATE CANDIDATES, MUST BE WILLING TO TRAVEL MONDAY-THURSDAY, 32 hours a week

Job Description:

The Manager, Supply Chain Operations reports to the Director of Supply Chain Operations and is responsible for the management and general oversight of the hospital's supply chain functions. The scope of work includes the development and supervision of processes, procedures, and policies that impact the Supply Chain Operations team at the assigned entity. Areas of impact include, but are not limited to, medical supply & equipment distribution, inventory management systems, receiving processes, customer service engagement, and team member development.

Managing time and attendance for the assigned staff

• Understanding what items are out of stock that will impact cases
• Work with inventory planning to triage a sub
• Manage case picking operations
• Timely response to call-downs for additional products for needed items

The Sr. Accountant will prepare month-end journal entries and account reconciliations for certain Balance Sheet accounts. Manages the company’s expense reimbursement system. Manages and maintains the Mexican general ledger for calendar year statutory and fiscal year internal purposes. Manages the payment side of the Wells Fargo ePayables system. Manages the 1099 and 1096 filings for the corporation. In addition, this position is cross-trained in accounts payable, credit and collections, cash applications.

Responsibilities

Balance Sheet Account reconciliations

• Perform Balance Sheet account reconciliations on a monthly basis, making appropriate adjusting Journal Entries as necessary when authorized to do so by the Controller and/or the CFO. Corresponds with banks regarding reconciliation problems.

Manages the ePayables Program

• Manages the payment process of the ePayables program. Ensures that vendors have taken their posted payments and generates YTD status reports based on vendor activity.

Manages the corporate-wide Concur Expense Reimbursement system

• Manages, maintains, approves, audits and processes expense reports for payment of all DAP employees.
• Maintains the integrity of the expense reimbursement system by adding and deleting associates when needed and making sure that the correct information is attached to each employee.
• Applies the corporate reimbursement policies when making payments to employees to ensure proper reimbursement.
• Creates rules and policies in Concur so that the system automatically audits according to our corporate policies.

Manages the Mexican General Ledger in SAP

• Manages and maintains both the internal fiscal year general ledger as well as the statutory calendar year general ledger in SAP to comply with Mexican law. Works with the Mexican auditors to close the statutory ledger during the annual audit

Other

• Provide support for and files the Sales & Use tax filings. Completes and files US Dept of Commerce and Census government forms as needed. Manages the 1099 and 1096 filings for the corporation.
• Researches journal entries and miscellaneous budgetary variances during the month-end process.
• Cross trains in aspects of our A/P, A/R, and Cash Application functions in order to provide a viable backup to those critical areas of the Finance Department operation.
• Assists in the annual budget preparation. Inputs and revises departmental budget information. Creates monthly reports for department heads and communicates directly with them regarding monthly budgetary variances.
• Other projects as deemed necessary by Finance Department managers.

Requirements

• Bachelor’s degree in accounting or finance
• Strong spreadsheet skills, ability to understand accounting and financial reporting systems.
• Working knowledge of SOx procedures and SAP, HFM and Concur experience a desired, but not required.
• 7+ years of experience in the relevant field.

Benefits

• Medical, Dental and Vision Insurance
• Company Provided Life Insurance
• Paid Time Off (PTO)
• Company-paid short-term and long-term disability
• 401(k) plans
• Employer-funded pension plan
• Tuition Reimbursement

Pay Range

• $85,000 to $100,000 per year.

About DAP

DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products. DAP is part of RPM International Inc., a $6.1 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services.

You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores. DAP's eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world.

At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed! We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers. Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs and more! Learn more about DAP’s history, culture and benefits at - On the job since 1865.

Job Title: Director of Sales

Position Overview

The Director of Sales leads the overall sales strategy, revenue growth, and market positioning for two distinctive boutique hotels in Baltimore’s historic waterfront district: The William Fell Baltimore, Tapestry Collection by Hilton, and The Inn at Henderson’s Wharf, Ascend Hotel Collection.

This role provides strategic direction and hands-on leadership to a small, high-impact sales team, including an on-property Catering Sales Manager and a Remote Sales Manager. The Director of Sales is accountable for performance across group, catering, business travel, and negotiated corporate segments, while partnering closely with Operations, Revenue Management, and brand partners.

This position is ideal for a results-driven, relationship-focused sales leader who thrives in a dual-property environment, excels at coaching and accountability, and can balance big-picture strategy with targeted client engagement.

Key Responsibilities

Sales Leadership & Strategy

• Develop and execute comprehensive sales strategies to drive topline revenue across group, catering, business travel, and negotiated corporate segments for both properties.
• Lead, coach, and manage performance for the Catering Sales Manager and Remote Sales Manager.
• Establish clear goals, priorities, and accountability metrics for the sales team.
• Conduct regular sales meetings, pipeline reviews, and performance check-ins.
• Identify new revenue opportunities and emerging market segments aligned with each property’s positioning.
• Participate in proactive sales calls, outside appointments, and hotel site tours as needed.
• Oversee all RFP activity for corporate and business travel accounts.
• Maintain a strong understanding of market conditions, competitive landscape, and demand patterns.
• Collaborate with the General Manager and Revenue Management partners to optimize pricing, rate strategies, and inventory controls.
• Build productive relationships with Hilton and Choice GSO partners to capture brand-driven opportunities.

Revenue Management & Market Development

• Partner with Revenue Management to align sales strategies with demand, pricing, and inventory optimization.
• Oversee RFP strategy, account production, and performance for corporate and business travel segments.
• Monitor market trends, pace, and competitive positioning to adjust strategies as needed.
• Build and maintain relationships with CVBs, tourism organizations, and key local partners.

Key Account & Business Development

• Personally manage select high-value accounts, strategic partnerships, and complex group opportunities.
• Support negotiations and client engagement for key accounts and high-impact business.
• Represent both properties at networking events, trade shows, and industry functions.

Group & Event Oversight

• Provide strategic oversight of group and catering sales processes from inquiry through execution.
• Ensure accuracy and consistency in contracts, room blocks, group forecasts, and event details.
• Partner with Operations and F&B leadership to ensure seamless execution and high client satisfaction.
• Review group pace and pickup trends to proactively adjust strategy.

Administrative Oversight & Reporting

• Ensure accurate forecasting, reporting, and data integrity within CRM and PMS systems.
• Review weekly, monthly, and quarterly sales reports and pace analyses.
• Maintain compliance with brand standards, ownership objectives, and company policies.
• Oversee documentation related to contracts, amendments, deposits, and billing.

Marketing, Branding & Digital Presence

• Provide strategic oversight of marketing efforts for both properties in alignment with brand standards and ownership goals.
• Ensure a strong, accurate, and competitive digital presence across all channels, including brand sites, third-party listings, and local platforms.
• Oversee and maintain both properties’ vanity websites, ensuring current content, imagery, and clear calls to action.
• Partner with brand marketing teams, ownership, and approved vendors on promotions and digital campaigns.
• Align marketing initiatives with Revenue Management and Operations to support seasonal and need-period strategies.

Community Engagement

• Support local marketing initiatives, partnerships, and promotions.
• Represent the properties at community events, trade shows, and industry functions.
• Cultivate strong relationships with local businesses, CVBs, and tourism partners.

Qualifications

• Bachelor’s degree in hospitality, business, or related field preferred.
• Minimum 5+ years of hotel sales experience, ideally within boutique, lifestyle, or urban hotels.
• Proven experience managing group, catering, and corporate sales segments.
• Prior experience leading or mentoring sales team members strongly preferred.
• Strong knowledge of hotel sales systems, revenue strategies, and market analytics.
• Proficiency with hotel sales, CRM, and operational systems.
• Proficient with Microsoft Office products.
• Demonstrated ability to build, grow, and maintain client relationships.

Personal Attributes

• Strategic, collaborative leader with a hands-on management style.
• Results-oriented with strong accountability and follow-through.
• Confident communicator in high-level client and partner interactions.
• Comfortable managing multiple properties and remote team members.
• Positive, professional, and team-focused mindset.
• Adaptable and resilient in a lean, fast-paced environment.

Working Conditions

• Full-time role with a blend of on-property presence and flexibility based on business needs.
• Occasional evenings and weekends for client events and networking.
• Local travel for sales calls, site visits, and industry events.

• What's Your JQ? MJ Hotels Want to Know. - YouTube - See if you have the J Quality
• Test your JQ and see if you have what it takes to be a Housemen at the (Admiral Fell Inn)
• If you believe you have the J Quality please click through to apply.

Capstone Logistics is a 3rd party logistics provider in a variety of industry verticals including retail, grocery and foodservice distribution. We provide logistical support to customers in over 600+ DC's in 48 states throughout the US. We have a proven track record of growth and an excellent reputation throughout our industry.

We are looking for a proven leader to assist in expanding our operations and providing the exceptional customer service which has been the cornerstone of our success. If you are an individual that thrives on operational challenges and who considers integrity and leadership to be their driving motivators then please read further.

We are driven to be the leader in our industry and will only accept those that live by that same drive and enthusiasm.

Position Summary:

Reporting to the VP of Operations, the Director of Operations will be responsible for operational oversight and growth. The successful candidate will be required to travel 60% - 75% of the time.

Responsibilities:

• Develop, maintain and monitor annual operating budget for each business unit.

• Supervise the review and adherence to each business unit’s budget, P&L and aging reports.

• Develop and oversee business forecasting projects.

• Work with other senior managers on product development, pricing and other strategic operational issues.

Requirements:

The Director of Operations position requires the following skills and experience:

•College Degree from 4 year accredited institution

•Multi-site management experience (minimum of 5+ locations.)

•Third-party logistics experience a plus

•Solid command of all operational disciplines.

•Experience managing P&L in excess of $20M plus

•Self-directed individual yet able to work in an environment with multiple accountabilities and multiple internal customers.

•Expert user of Microsoft office products (Outlook, Word, PowerPoint & Excel)

•A minimum of 10 years of logistics experience with 5+ in logistics management.

•Highly developed and disciplined in work ethic, accountability and follow-through.

•Ability to maneuver through various financial and operational reports and convey needs, expectations and direction to operational staff.

•Ability to manage, lead and develop all operational staff.

•A team player, able to effectively interact with all aspects of the business (internal as well as external customers).

•Solid financial and analytical skills including sound business judgment.

•Proactive and decisive leader for the business with excellent communication skills.

•Tactical leader with a strategic mindset

•A Builder, not a Maintainer

. Bilingual is plus

•Passionate Advocate for Customer Service and Continuous Improvement

Benefits:

We will offer a compensation package consisting of a competitive annual base salary with incentive opportunities based on overall operational profitability as well as personal developmental goals. A health benefit package to include major medical, dental, vision, life, short-term disability, LTD, 401k and various supplemental policies is available within 60 days.

Our Company is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.

Must meet hiring eligibility requirements.

A firm that works with architects, engineers, designers, distributors, and contractors on their lighting needs is looking for an Executive Assistant to support the President. The company’s core values are honesty, integrity and trust. The role is hybrid-4 days in office, 1 day remote. The office is in Elkridge.

About the Job:

• Coordinate and prioritize meetings for the PRESIDENT
• Vet and prioritize the PRESIDENT’s emails
• Draft email responses
• Follow up on client meetings
• Enter info into the CRM
• Track projects and give the President status updates
• Compose and prepare confidential correspondence
• Coordinate manufacturer visits in market and manage factory visits calendar
• Prepare materials for meetings; internal, Board, client meetings and speaking engagements
• Serve as the first point of contact for the executive office
• Coordinate Board meetings, prepare materials for the meetings and follow up on action items
• Maintain a busy calendar and prioritize on PRESIDENT’s behalf and make sure the PRESIDENT’s day runs smoothly
• Coordinate travel arrangements (business and personal)
• Plan events
• Travel locally with the President to meetings and take notes
• Process expense reports
• Some off-hour availability required

About You:

• Minimum of 5 years of experience supporting a PRESIDENT (large, publicly traded co. preferred)
• BA/BS from a college or university
• Excellent Microsoft Office skills (Word, Excel, PowerPoint and Outlook)
• Strong communication skills: written and verbal
• Strategic thinker
• Understand the importance of confidentiality and trust when supporting a PRESIDENT
• Dynamic and proactive comfortable in a fast-paced environment.
• Polished, professional demeanor and the gravitas to interact with high-level executives
• Outstanding communication skills

Salary, Benefits (medical, dental, vision), Paid Vacation

Hours: 8:00 AM-4:30 PM (or 7:30 PM-4:00 PM if preferred)

Overview:

“Together We Make Life Better”. Our quality engineering, sustainable solutions and safety record inspire everything we do. Our diverse and inclusive workforce allows all employees to feel valued and safe to give their opinions and improve our company.

Tata Consulting Engineers USA, LLC, (TCE), is a multi-disciplinary engineering organization offering a full range of integrated engineering design, project support, procurement and construction management services to the energy and chemicals industries.

Position Summary:

Short term assignment located in the Curtis Bay, Maryland area.

Assignment start date ASAP to prepare for May 2026 shut down.

This role will travel to work site in Curtis Bay area to assist with coordination of operations and maintenance to prepare for upcoming shutdown.

Responsibilities:

Work with Maintenance, Operations, Turnaround Event Team Leader, Turnaround Team, General Contractor and other diverse groups to ensure all phases of the turnaround life cycle are managed in compliance with both Turnaround Management Process (TMP) and Project Management best practices.

Manage all aspects of planning, scheduling and execution of assigned capital and expense projects.

Drive implementation of a best practice Cost Breakdown Structure. Monitor actual vs. budget.

Drive implementation of a best practice Work Breakdown Structure.

Monitor progress in all TMP phases vs. milestones.

Develop project overview presentations for site and senior leadership.

Act as the bridge to upper management by reporting regularly on the progress versus milestones, schedule and cost.

Define and challenge critical path for opportunities to reduce duration and cost.

Develop contingency plans to minimize risk and uncertainty.

Ensure construction resources for engineering and expense projects are deconflicted.

Participate in and conduct scope and project reviews for assigned projects to identify issues/risks that could negatively impact cost and duration and manage development of mitigation plans.

Drive processes to manage scope change and discovery work.

Implement project workflow utilizing both internal and external resources to allow efficient execution of all work assigned, inclusive of both capital and expense work.

Meet all Key Performance Indicators (KPIs) including safety and environmental compliance.

The position reports directly to the Site Director and worlds directly with the Sr. Maintenance Manager, Turnaround Team Leader, Turnaround Team and General Contractor.

Regular presence in the workplace is required including the ability to work extra hours if needed.

Must be able to work collaboratively with team members with different backgrounds and perspectives.

Follow instructions and perform other duties as may be assigned.

Ability to ask penetrating questions in a diverse work environment while maintaining a collaborative work environment with team members.

Qualifications:

Previous experience with plant shut down operations and maintenance.

Prior experience with planning and managing shut down operations.

Fit for in plant assignment.

EEO Statement:

Tata Consulting Engineers USA, LLC (“TCE”) is an equal opportunity and affirmative action employer committed to promoting diversity, equity, and inclusion in our workplace. We do not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, veteran's status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

In compliance with federal law, all candidates hired will be required to verify their identity and eligibility to work in the United States and to complete the required employment eligibility verification form after acceptance of a formal TCE offer letter through our onboarding system.

Fraud Alert:

Please be aware that there have been instances of fraudulent job offers being made in the name of TCE by unauthorized individuals or organizations. We want to make it clear that TCE will never ask for any type of payment information during our interview process. Please be advised during our company transition, all email communications from TCE will come from our business email addresses, which end in '@ '. If you receive any suspicious job-related emails from any other domain, please do not respond to them and disregard any requests for personal or financial information. If you have any concerns about the legitimacy of a job offer or communication, please contact us through our website at

Terms of Employment

• W2 Contract, 6+ Months

• Hybrid role (4 times a month as client requirement) at Baltimore, MD

Overview

The IT Operations & Service Delivery Manager is responsible for the overall operational oversight, performance, and continuous improvement of identity and access management services supporting our federal customer. This role provides management, direction, and accountability for Identity, Credential and Access Management services and the teams that support them.

The IT Operations & Service Delivery Manager ensures services are delivered in accordance with contractual service levels, customer requirements, and IT Service Management (ITSM) best practices. This role serves as the primary operational escalation point and works closely with Program Management, federal stakeholders, and technical teams to ensure reliable, secure, and customer-focused ICAM operations.

Position Overview

• Management role with accountability for people, process, and performance

• Strategic and operational focus rather than hands-on ticket resolution

• Serves as a key decision-maker for ICAM operations and service delivery

Responsibilities

Operational Oversight & Service Delivery

• Own the day-to-day operations of ICAM services, ensuring consistent, high-quality delivery

• Ensure incidents and service requests are handled within contractual SLAs and performance targets

• Establish and monitor operational metrics, dashboards, and reports for service performance

• Oversee ServiceNow (SNOW) queue health, workload distribution, and ticket quality

Team Leadership & Management

• Manage and provide direction to ICAM Administrators and engineers supporting operations

• Ensure appropriate staffing, workload coverage, and skill alignment across ICAM operations

• Set operational goals and expectations for ICAM teams and monitor performance against them

• Foster a culture of accountability, customer service excellence, and continuous improvement

Incident & Escalation Management

• Serve as the senior operational escalation point for critical incidents involving ICAM

• Coordinate cross-team response during high-impact incidents and outages

• Ensure timely, transparent communication with Program Management and customer stakeholders during escalations

• Oversee root-cause analysis and corrective action planning for recurring or systemic issues

Process, Governance & Continuous Improvement

• Define, refine, and enforce operational processes for identity and access management support

• Review and approve recommendations for improvements to:

• Ticket workflows

• SNOW configurations

• Support procedures and escalation paths

• Drive operational excellence initiatives to reduce incidents, improve response times, and enhance user experience

Identity Lifecycle & Access Governance

• Ensure proper execution of the end-to-end identity lifecycle, including onboarding, access changes, and offboarding

• Oversee role-based access control (RBAC) practices to ensure least-privilege access

• Ensure ICAM operations align with federal security, compliance, and audit requirements

Documentation & Knowledge Management

• Ensure the creation, maintenance, and governance of:

• Knowledge Base Articles (KBAs)

• Standard Operating Procedures (SOPs)

• Operational runbooks and process documentation in Confluence

• Promote documentation standards and consistency across ICAM teams

Stakeholder & Program Collaboration

• Act as the primary operational interface with Program Management and federal stakeholders

• Provide insights into operational risks, trends, and improvement opportunities

• Participate in and facilitate meetings to provide operational guidance to customer

• Support audits, reviews, and compliance activities related to ICAM services.

Required Skills & Experience

• Strong leadership and operational management experience in identity and access management environments

• Deep understanding of ICAM products and identity lifecycle processes

• Advanced experience with ServiceNow (SNOW) for incident, service request, and reporting management

• Proven ability to manage teams, set priorities, and drive outcomes without day-to-day supervision

• Strong analytical skills for identifying trends, risks, and systemic issues

• Excellent customer service mindset with the ability to instill service excellence across teams

• Exceptional written and verbal communication skills for executive, customer, and technical audiences

Preferred Qualification

• Bachelor of Science Degree in Information Systems.

• ITIL 4 Foundation certification in IT Service Management (ITSM)

• Experience supporting or contracting with a federal client, preferably CMS

• Experience managing identity services in a regulated or compliance-driven environment

________________________________________

nTech is an equal opportunity employer. All offers of employment are contingent upon pre-employment drug and background screenings. Only candidates who meet all of the above client requirements will be contacted by a recruiter.

Are you a highly skilled and motivated individual looking for a dynamic work environment? Do you enjoy working in a team and have a passion for providing excellent service? If so, we have an exciting opportunity for you!

Chick-fil-A is seeking a Maintenance professional to join our team. As a Maintenance team member, you will be responsible for maintaining cleanliness, safety, and functionality, this role could involve tasks such as routine equipment maintenance, repair work, and ensuring a clean and organized environment both indoors and outdoors. Additionally, the Maintenance Person supports the restaurant's operational efficiency by promptly addressing any facility-related issues and assisting in the upkeep of the dining areas, kitchen equipment, and surrounding premises.

About Chick-fil-A

Chick-fil-A is a renowned restaurant brand known for its delicious food and exceptional service. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Why Should You Apply?

• Flexible schedule to accommodate your needs
• Opportunity for growth and leadership development
• Health, dental, and vision insurance available for full-time team members
• 401k matching to help you plan for the future
• Employee discount on delicious Chick-fil-A meals

Responsibilities:

• Maintain cleanliness and sanitation standards throughout the restaurant
• Perform routine maintenance tasks, including but not limited to cleaning floors, windows, and equipment
• Assist with landscaping and grounds maintenance
• Report any maintenance issues to management

Requirements:

• No formal education required
• Availability to work on weekdays, weekends, and various shifts

If you are a motivated individual with a passion for cleanliness and teamwork, we would love to hear from you. Apply now to join our Chick-fil-A Maintenance team and embark on a rewarding career!

Benefits:

• Flexible schedule to accommodate work-life balance.
• Comprehensive health, dental, and vision insurance available for full-time.
• 401k matching program for future financial security.

If you are ready to join a fun-loving and enthusiastic team, apply now and become a part of the Chick-fil-A family!

At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

A typical day...

As you inspire people to make confident, informed decisions about their lives, careers, and money, you'll build client relationships that will grow stronger every year.

Joining us as a Team Leader, you'll provide leadership to a customer-centric team of associates and accelerate their seasonal tax business by managing a single H&R Block tax office.

You'll serve as the front-line manager to provide leadership and development of tax office associates, delivering an outstanding client experience, and achieving all office related growth objectives. We'll help you advance your knowledge and skills you'll need to excel with us as you serve as a knowledgeable resource on tax topics and products for associates.

• Multi-unit people management experience in the retail, restaurant, banking, or other related industry
• 2+ years as a Tax Professional

• Partner with District General Manager to create and implement office-level growth plans, which includes developing local partnerships and managing office community involvement
• Assist the District General Manager in recruiting and interviewing candidates for tax office associate positions
• Serve as point of contact for onsite escalated client service concerns
• Ensure clients are scheduled properly and conflicts are resolved
• Lead daily activities to ensure that all tax office associates work is completed according to deadlines, with attention to quality standards, priorities and overall goals
• Build an engaging team environment by training and coaching associates to execute on Service Standards recognizing outstanding associate contributions
• Lead daily team meetings and communicate essential information to tax office associates
• Create associate work schedules and ensure accurate timekeeping and overtime management
• Prepare tax returns, as required
• Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns

• Prior experience working in a customer service, shift leader, or similar role
• Experience supervising or managing people
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course* (if preparing tax returns)
• Annual completion of continuing education and ability to meet all other IRS and applicable state requirements
• Computer proficient with the ability to use MS Office
• Demonstrated ability to work independently with minimal supervision
• Passionate, determined and resilient with a customer-centric mindset
• Able to work a flexible work schedule and flexibility in work assignments based on business needs
• High school diploma / equivalent or higher

At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.

Employee Assistance Program with Health Advocate.

• Wellbeing program, BetterYou, to help you build healthy habits.
• Neurodiversity and caregiver support available to you and your family.
• Various discounts on everyday items and services.
• Benefits with additional eligibility requirements: Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.?

The community you will join:

At H&R Block we remain committed to building a Connected Culture one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

If you're looking to make an impact, H&R Block is the place for you.

*Enrollment?in?or completion of the H&R Block Income Tax Course of Tax Knowledge Assessment is neither an offer nor a guarantee of employment.

The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.

$15.00 - $65.00/Hr.

Sponsored Job #19205

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. Using elements of GameStop's buy, sell, trade, and reservation business model, the Circle of Life, the Assistant Store Manager develops and promotes a sales culture by creating individualized and complete solutions for every guest and providing outstanding guest service experiences through professional conduct and shared passion for gaming. You will be responsible for ensuring that products are easy to see and buy, building sales by sharing product and gaming knowledge with guests, providing a clean, organized environment in which to shop, and growing guest loyalty and repeat business. This position supervises Sales Associates and Retail Keyholders in the absence of the Store Manager.

Essential Job Duties and Responsibilities

• Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
• Promptly and accurately process guest purchases/return transactions using Point?of?Sale (POS) computer system via PC keyboard, including making correct changes, placing merchandise in a bag, providing a receipt, and ensuring top notch guest service.
• Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously, and professionally, using the phone greeting provided by GameStop; when appropriate, escalate customer issues and complaints to the Store Manager in a timely and professional manner.
• Promote GameStop's unique guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program.
• Assist the Store Manager with setting guest service expectations for store associates and training store associates in all aspects of their job responsibilities, including company/store policies, procedures, practices, and guidelines.
• Observe associate performance, provide timely and appropriate feedback to Store Manager, and address unsatisfactory performance as directed, ensuring all store associates are aligned with company and store guest service expectations.
• Provide timely and appropriate recognition and feedback to all store associates concerning performance; regularly input written feedback for each store associate into Workday / HR service management system in partnership with the Store Manager.
• In partnership with the Store Manager, ensure store associates have completed all onboarding, job training, and compliance training PRIOR to opening or closing a shift on their own. Associates should know all aspects of their jobs, including all company/store policies, inventory control and loss prevention practices including scam awareness, safety best practices, financial protocol, and ethical responsibilities.
• Along with the Store Manager, schedule store associates ensuring that the scheduling guidelines are followed, and all breaks and meals are accounted for as required. Supervise staffing levels to achieve optimum guest service at all times and ensure that best?in?class guest service is consistently provided.
• Approve payroll, enter paid time off e.g. wellness, make time edits, and verify that store associates are paid for all time worked.
• Ensure that all areas of the store, including restrooms, are clean, organized, and merchandised per company guidelines and all store fixtures and equipment are in proper working order.
• Ensure Omni-Channel orders are fulfilled and shipped daily.
• Protect company assets through effective inventory control and loss prevention practices including scam awareness, safety best practices, and delivering bank deposits as required; visually inspect associates' packages and/or belongings at store closing or at the end of a shift as appropriate. Communicate any concerns or issues to the Store Manager.
• Support store team in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties.
• Perform store inventory counts, stock/restock merchandise on shelves and fixtures, and move products from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the sales floor.
• Count, balance, and reconcile daily business transaction totals correctly and accurately in the POS system. Ensure that all closeout paperwork for daily business transactions and bank deposit slips are completed correctly and accurately; ensure store has sufficient cash and change for sales transactions; make bank deposits daily or per established guidelines.
• Verify all shipments for discrepancies/shortages and record any discrepancies in the POS system; conduct merchandise counts/inventories and communicate discrepancies to Store Manager/District Manager.
• Process defectives/recalls and stock pulls accurately and promptly, ensuring that all boxes are properly labeled and include packing lists.
• Maintain awareness of associate and guest safety; identify and immediately address potentially hazardous situations. Report any injuries promptly per company guidelines.
• Assist in maintaining store records/files in a neat and organized manner; help ensure that manuals are up to date.
• Supervise and delegate tasks to Sales Associates and Retail Keyholders in absence of Store Manager.
• Consistently adhere to GameStop policies and procedures, including, but not limited to, all policies and procedures in the Associate Handbook and the Code of Standards, Ethics & Conduct.
• Adhere to all opening and closing procedures.

Qualifications*

• Must provide proof of identity and eligibility to legally work in the United States.
• Must be at least 18 years old.
• High school diploma or equivalent required; associate's or accredited bachelor's degree with an emphasis in business, marketing, merchandising, or related field preferred.
• At least 6 months of retail management experience preferred.
• At least 2 years of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.

Key Job Skills and Abilities

• Possess an outgoing and welcoming personality with strong people skills.
• Provide genuine and individualized assistance to every guest during every visit.
• Demonstrate clear verbal and written communication and listening skills, both in person and on the phone, using spoken and written English; bilingual English/Spanish speaking and writing skills preferred.
• Achieve objectives in a fast-paced, rapidly changing environment.
• Work independently and within a team to perform all tasks as assigned and in a timely manner.
• Meet associate performance expectations, including, but not limited to, attendance, personal appearance, safety, and respectful workplace.
• Operate Point-of-Sale (POS) computer system.
• Possess basic mathematics (addition, subtraction, multiplication, division, currency) and alphabetizing skills.
• Complete required paperwork properly.
• Carry out instructions furnished in written, oral or diagram form.
• Execute financial tasks in strict accordance with company policy.
• Work a flexible schedule, including extended hours/days as necessary, including nights, weekends, and some holidays. Minimum of 3 days/week availability.
• Constructively manage pressure and adapt to stressful situations without impact on guest interactions; be creative and a problem solver.
• Be reliable and trustworthy; always use good judgment.
• Able to work alone. Stand and move throughout the store unassisted for up to 12 hours per day.
• Bend, stoop, crouch, balance, stretch, reach with arms/hands, climb on ladders, lift merchandise weighing up to 30 lbs. from ground level to minimum height of 4 feet, and utilize other basic fine and gross motor skills.
• Possess or acquire during employment onboarding a working understanding of military ranks and related insignia (applies only to positions in stores located on military bases).

Job descriptions are subject to change at any time based on business conditions/needs, including changes to the essential job duties, qualifications, and/or key job skills and abilities consistent