Sales Jobs in Westborough
44 positions found
Staples is business to business. You’re what binds us together.
Our eCommerce team delivers customer-centric site experiences to position Staples as a digital selling platform of choice. Our team ensures that our mobile, desktop, and app platforms deliver the digital experience that our customers expect. We do this through customer insights, analytics, and testing to build a strong innovation pipeline for the future and to bring products and solutions to market seamlessly. We utilize online merchandising and campaigns executed by both humans and automated tools to convert new and returning website visitors into customers. We work end-to-end with our sales, merchandising, finance, logistics, marketing, and technology teams to provide a world-class, holistic digital experience, growing profitable results in a fun and rewarding work environment. We are inclusive, customer-obsessed, and are looking for well-rounded professionals with strong eCommerce business acumen to join our team.
The Product Manager plays a critical role in shaping the future of our eCommerce platforms. This individual is responsible for leveraging customer insights, analytics, and market trends to define and prioritize product backlogs, ensuring our mobile, desktop and app platforms deliver exceptional digital experiences. This role collaborates closely with engineering teams to bring innovative products and solutions to market, driving growth and enhancing customer satisfaction.
What You’ll Be Doing:
- Collaborate with leadership to define the product vision and align it with the overarching business and digital strategy.
- Own the product backlog, meticulously managing and prioritizing user stories, bugs and tasks based on strategic business goals, customer value, and team capacity.
- Serve as the key point of contact between the development team and stakeholders.
- Craft detailed user stories and acceptance criteria to guide the development process.
- Champion a mindset of continuous improvement, encouraging the team to experiment with new ideas and approaches to solve customer problems.
What You Bring To The Table:
- Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
- Excellent communication and interpersonal skills, capable of working effectively with technical and non-technical teams.
- Agile and adaptable, with a proactive approach to addressing challenges and seizing opportunities.
- Leadership and mentorship capabilities, with a passion for fostering team growth and development.
- Strong experience partnering closely with Operations teams to identify inefficiencies, translate them into product opportunities, and deliver scalable solutions across service and fulfillment workflows.
- Experience managing products that support operational workflows and service-based offerings, not just transactional eCommerce experiences.
- Experience building customer-facing experiences (e.g., enrollment, dashboards, self-serve tools) in close partnership with UX to drive adoption, engagement, and program stickiness.
- Demonstrated skill in stakeholder management across complex, sometimes challenging groups, balancing collaboration, influence, and the ability to thoughtfully push back while maintaining productive working relationships.
What’s needed- Basic Qualifications:
- Bachelor's degree in Business, Technology, or a related field, or equivalent work experience.
- 5+ years of related experience in product management, with a focus on eCommerce or digital products.
- Manage the end-to-end lifecycle of digital products from conception through development, launch, and iteration
- Comprehensive understanding and practical application of Agile methodologies, tools, and systems
What’s needed- Preferred Qualifications:
- Master’s degree in a related field
- Professional certifications in Agile methodologies (e.g., Certified Scrum Master (CSM), SAFe Agilist, or PMI Agile Certified Practitioner (PMI-ACP)) or product management certifications (e.g., AIPMM Certified Product Manager)
- Experience in the specific industry (e.g. B2B, supply chain, office supplies)
- Background in B2B eCommerce or services‑based platforms, particularly those supporting operational workflows or asset‑backed offerings.
- Experience supporting enterprise or multi‑location B2B accounts, including master account hierarchies and complex customer relationships.
- Experience partnering with non‑technical stakeholders (Operations, Sales, Merchants) as primary inputs into product strategy.
We Offer:
- Inclusive culture with associate-led Business Resource Groups
- 22 days of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
- Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.
#LI-MR1
At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.As a Representative - Outside Sales, you will be responsible for developing new prospects and interacting with assigned customers to increase sales and margin of the company's products and/or services. Your primary focus will be face-to-face selling and account management activities to meet sales revenue. You will be expected to engage with all levels of the customers' organizations including technical, operations, supply chain and executive management. You may be required to develop and deliver sales bids, presentations, proposals and/or product demonstrations.
Responsibilities:
- Assess customer needs and suggest products, services and/or solutions and ensure a smooth sales process.
- Executes and expands assigned customer account plan(s) which is developed in conjunction with management.
- Executes on billing margin initiatives through value added services, marketing programs, and supplier engagement.
- Prospects potential customers, including cold calling and developing leads through referral channels.
- Communicates with customers and leads to identify and understand their product or service needs; identifies and suggests products and services to meet those needs.
- Demonstrates the functions and utility of products or services to customers based on their needs.
- Ensures customer satisfaction through ongoing communication and relationship management; resolves any issues that may arise post-sale.
- Maintains communication with existing and previous customers, alerting them of new products, services, and enhancements that may be of interest.
- Utilizes sales management tools for sales planning, supplier planning and documenting opportunities.
- Develops and grows product knowledge through Wesco and supplier training.
- Develops strong relationships with suppliers, including performing regular joint sales calls.
- Provides quotations directly or in conjunction with sales support team.
Qualifications:
- Valid Driver's License, with a satisfactory driving record required
- High School Degree or Equivalent required; Bachelor's Degree is preferred
- Prior sales experience required, outside sales preferred
- Two years of industry experience preferred
- Ability to travel to current and potential clients and suppliers
- Ability to work flexible schedule and occasional overnight travel
- Excellent sales and negotiation skills
- Ability to develop and deliver presentations
- Strong interpersonal skills
- Effective communicator both written and verbally
- Ability to work in team environment
- Strong Microsoft Office Suite skills
- Knowledge of advertising and sales promotion techniques (Preferred)
- Ability to travel locally 50% - 75% of the time
Working Environment: Outside Sales Work is generally performed in an office environment, but employee may need to travel to customer sites or warehouse facilities. Driving may be required for an extended period of time with frequent stops and starts. Can be exposed to outdoor weather conditions.
At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of whats possible. Whether youre a hardcore gamer or just starting out, weve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!
With moderate supervision, the Retail Keyholder assists the store management team in executing and supervising all store activities. They provide outstanding guest service experiences within a sales culture that utilizes elements of GameStops Circle of Life buy, sell, trade, and reservation business model. This position ensures products are easily accessible and purchasable, boosts sales by sharing product and gaming knowledge with guests, maintains a clean and organized shopping environment, and fosters guest loyalty and repeat business.
Essential Job Duties and Responsibilities- Provide best-in-class guest service: promptly greet guests, respond to guest questions/concerns promptly, effectively, and courteously, assist guests in meeting their video gaming needs, inform guests about special promotions and the trade-in program, recommend additional items as appropriate, apply all selling behaviors during each transaction, and express gratitude to every guest for choosing GameStop. Prioritize guests over tasks and demonstrate this commitment by circulating throughout the store.
- Support the overall shopping environment, including visual and operational elements, and nurture guest relationships that lead to sales and repeat business.
- Process guest purchases and returns accurately via the Point-of-Sale (POS) computer system, ensuring top-notch guest service.
- Address guest comments or questions in person or on the phone, answering phone calls promptly, courteously, and professionally to ensure every guest receives top-notch guest service.
- Promote GameStops unique guest benefits, such as the new title reservations program and the Pro Rewards guest loyalty program.
- Ensure that all areas of the store, including restrooms, are clean, organized, and merchandised according to company guidelines. Ensure all store fixtures and equipment are in proper working order.
- Complete Omni-Channel orders daily.
- Safeguard company assets through effective inventory control and loss prevention practices, including scam awareness, safety best practices, and making bank deposits as required.
- Conduct store inventory counts, stock/restock merchandise on shelves and fixtures, and move products from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the selling floor.
- Support store management in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties.
- Count, balance, and reconcile daily business transaction totals accurately in the POS system. Ensure that all closeout paperwork for daily business transactions and bank deposit slips are completed correctly and accurately. Assist management in ensuring the store has sufficient cash and change for sales transactions. Make daily bank deposits following established guidelines.
- Check shipments for discrepancies or shortages and record any discrepancies in the POS system. Report any discrepancies to the Store Manager / Store Manager 2 / Assistant Store Manager as needed.
- Process defectives/recalls, and stock pulls accurately and promptly, ensuring that all boxes are properly labeled and include packing lists.
- Visually inspect associates and leaders packages and/or belongings at store closing or at the end of a shift.
- Supervise and delegate tasks to Sales Associates in the absence of management.
- Consistently adhere to GameStop policies and procedures, including, but not limited to, all policies and procedures in the Associate Handbook and the Code of Standards, Ethics & Conduct.
- Follow all opening and closing procedures.
- Observe associate performance and provide timely and appropriate feedback to the store management.
- Must provide proof of identity and eligibility to legally work in the United States.
- Must be at least 18 years old.
- High school diploma or equivalent required.
- At least 1 year of retail sales, guest service, and/or management experience preferred.
- Video game knowledge preferred.
- Must be able to work alone, stand, and move throughout the store unassisted for up to 10 hours per day.
- Exceptional guest service skills.
- Provide genuine and friendly assistance to every guest during each visit.
- Demonstrate clear verbal and written communication and listening skills, both in person and on the phone, using spoken and written English; bilingual English/Spanish speaking and writing skills preferred.
- Work in a fast-paced, rapidly changing environment.
- Meet associate performance expectations, including attendance, professional dress, and grooming requirements.
- Operate the POS computer system and properly complete the required paperwork.
- Possess basic math skills (addition, subtraction, multiplication, division) and alphabetizing skills.
- Self-motivation and ability to work as a team to complete necessary tasks in a timely manner.
- Problem-solving skills and judgment abilities.
- Follow instructions furnished in written, oral, or diagram form.
- Deliver bank deposits following loss prevention safety guidelines.
- Work a flexible schedule, including extended hours/days as necessary, including nights, weekends, and some holidays. Minimum of 3 days/week availability.
- Remain effective under pressure and handle stress in a manner that is acceptable to others and the organization.
- Bend, stoop, reach with arms/hands, climb ladders, and lift merchandise weighing up to 30 lbs. from ground level to a minimum height of 4 feet.
- Stand and move throughout the store unassisted to provide guest service or perform tasks in any part of the store for up to 10 hours per day.
Job descriptions are subject to change at any time based on business conditions/needs, including changes to the essential job duties, qualifications, and/or key job skills and abilities consistent with the positions purpose. GameStop provides equal employment opportunities to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Certain state-specific exceptions may apply. This position accepts applications on an ongoing basis.
Compensation Pay Range: $15.00 - $18.50
The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance, or premiums may be paid in amounts ranging per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.
The Delivery Specialist will maintain and operate store vehicles to deliver parts and/or products to professional customers in a safe and efficient manner. This position will also collect money on C.O.D. deliveries and pick up customer returns. Bilingual candidates encouraged to apply.
Essential Job Functions- Operate company vehicles to deliver parts and products to customers in a safe and efficient manner.
- Ability to use delivery fleet management hand-held devices to process deliveries, capture customer signatures, update vehicle mileage, complete daily vehicle inspections, etc.
- Responsible for keeping vehicles clean, maintained, and completing daily vehicle inspections prior to operating.
- Responsible for keeping delivery vehicles, keys, fuel/fleet credit cards, hand-held devices, and monies collected secure at all times.
- Pick up customer returns, i.e., new, warranty, cores, etc. and fill out driver return slip.
- Communicate any problems or special needs from customers to store management.
- Report vehicle maintenance needs, accidents, or vehicle damage to store manager immediately.
- Ensure fuel tank is filled and lock and secure vehicle at end of day's business.
- Clock in/out according to company policy.
- Other additional duties as assigned, including customer service, sweeping, general stocking and straightening stock, merchandising, running errands, handling core returns, checking in and putting up stock orders, etc.
- May occasionally assist customers, serve as a cashier, and/or help with merchandising tasks, when business dictates. (i.e.: phones, sales and service)
- All other duties as assigned.
Required:
- Ability to quickly match alphanumeric sequences.
- Strong interpersonal communication skills.
- Ability to adapt quickly and effectively to changing delivery situations.
- Driving record must meet the standard set in the company's 14/18-point record system.
- Must possess a legally required state driver's license and meet company mandated driving eligibility requirements.
Desired:
- Familiar with automotive parts.
- Ability to operate other light store equipment.
- Fluency in multiple languages (Spanish is highly desired).
O'Reilly Auto Parts has a proven track record of growth and stability. O'Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
Total Compensation Package:
- Competitive Wages & Paid Time Off
- Stock Purchase Plan & 401k with Employer Contributions Starting Day One
- Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
- Team Member Health/Wellbeing Programs
- Tuition Educational Assistance Programs
- Opportunities for Career Growth
O'Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to or call 417-862-2674, ext. 68901.
Cost Engineer (Manufacturing)
$80,000 - $100,000 + 401(k) + Medical + Dental + Vision + PTO + Short-Term Disability + Excellent Company Benefits
Worcester, MA (Commutable from Waltham, Marlborough, Leominster, Fitchburg, Sturbridge, Woonsocket)
Are you a Manufacturing or Cost Engineer looking to become the technical go-to expert within a stable, well-established manufacturer?
This is an excellent opportunity to take ownership and play a key role in supporting quoting decisions and improving operational efficiency within a company known for its strong industry reputation.
This role will see you responsible for developing accurate cost estimates for new and existing products, analyzing manufacturing data, and identifying opportunities to optimize production costs and improve efficiency.
The company is a well-established manufacturer producing high-quality engineered components for a variety of industrial markets. Now is a great time to join them as they continue to invest in their manufacturing and engineering capabilities.
This role would suit a Cost Engineer, Manufacturing Engineer, or Industrial Engineer with experience in manufacturing cost analysis, estimating, or production engineering, who is looking to play a key role in both technical decision-making and process improvement initiatives.
The Role:
- Develop and maintain cost estimates for materials, labor, tooling, and manufacturing processes.
- Analyze production data and cost variances to identify cost-saving opportunities.
- Work cross-functionally with engineering, procurement, operations, and sales teams.
The Candidate:
- Bachelor's degree in Manufacturing, Mechanical, or Industrial Engineering (or similar).
- Experience in cost engineering, estimating, or manufacturing operations.
- Experience with manufacturing processes such as machining, stamping, welding, or assembly preferred.
- At least 3-year experience as architect for large scale cloud data projects involving minimum 3 technological tracks as mentioned above in hyper scaler platforms.
- Minimum 6 years' expertise in data and analytics area.
- Deep understanding of databases and analytical technologies in the industry including MPP and NoSQL databases, Data Lake, Data Warehouse design, BI reporting and Dashboard development.
- Experience of Data architecture, data governance, data quality standards, and data security practices in at least 2 implementations.
- Experience in customer data models and developing KPIs out of customer data.
- Experience in customer facing roles to provide Solutions for Data use cases.
- Certification in the Cloud based data stack.
- Experience in deployment of a large distributed Big Data Application
- Track record of thought leadership and innovation around Big Data. Solid understanding of Data landscape and related emerging technology.
Technical skills needed:
- Languages – Java, Python, Scala
- AWS – S3, EMR, Glue, Redshift, Athena, Lamda
- Azure – Blob, ADLS, ADF, Synapse, PowerBI
- Google Cloud – Bigquery, DataProc, Looker
- Snowflake
- Databricks
- CDH - Hive, Spark, HDFS, Kafka CDH etc.
- ETL – Informatica/DBT/Mattilion,
Roles & Responsibilities:
- Architect and Design Sales and Marketing data initiatives, demonstrate data architectural knowledge, customer management and innovation
- Delivery of customer Cloud data Strategies for Marketing, aligned with customer's business objectives and with a focus on Cloud Migrations
- Provide leadership in platform migration methodologies and techniques including governance frameworks, guidelines, and best practices.
- Build point of views, thought leadership, solutions for proposals, competency development and mentoring etc.
- Solution Design experience on Data Lake, Data Warehouse, BI, Data Mart and Analytics systems
- Delivery of customer Cloud Strategies, aligned with customer's business objectives and with a focus on Cloud Migration.
We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world.
At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.
Our commitment to excellence extends beyond infrastructure.
We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity.
Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve.
We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys.
At Astound, we believe in creating astounding possibilities for everyone, everywhere.
A Day in the Life of the Enterprise Account Manager: Acting as a single point of contact, the Account manager is responsible for uncovering revenue generating opportunities from Astound's existing customers.
Primary emphasis will be on growing revenue from this base, controlling customer churn, and contracting clients that are currently without agreements.
The role will be both customer facing and on the phone.
Manage, up-sell, and renew agreements of existing base Secure month-to-month customers into long term contracts Oversee bulk video accounts Reducing customer churn Track, manage, and report ongoing activity relative to plan Identify competitive pricing solutions for customers Manage a module of named accounts Performs other duties as assigned What You Bring to the Table: Demonstrated success in telecommunications and internet sales to end-user customers, including strategic and large business customers using Customer Relationship Management (CRM) and other organic systems Ability to communicate with C level executives within an organization Experience in technology sales, consultative sales techniques, and account planning including account profiling, account positioning strategy, customer needs analysis, sales opportunity development, service improvement planning, and long range account management strategies Technical skills related to network and transmission design and local access services is a plus Product knowledge of both switched and dedicated services, as well as associated end-user and carrier applications Operational understanding of telecommunications ordering, provisioning, and billing processes Working knowledge of general marketing principle tools and processes Skills necessary for decision making and maintaining customer retention Strong communication and business writing skills Preferred Qualifications: Minimum 3 years' experience selling data and or voice services Involvement in trade and commercial organizations to expand the market awareness of the company Education: High school diploma or equivalent required.
We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Tuition reimbursement program Employee discount program
*Benefits listed above are for regular full-time position Base Salary: The base salary for this position is $75,000-$80,000,and opportunities for commissions, bonus and benefits, if applicable.
The base pay range represents the low and high end of the hiring range for this job.
Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities.
Commissions at plan: Targeted commissions are twenty one thousand, six hundred dollars annually.
Our sales total compensation offers the potential for significant upside above targeted earnings for those who overachieve their sales targets.
Our Mission Statement:
* Take care of our customers
* Take care of each other
* Do what we say we are going to do
* Have fun Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered.
Discrimination of any kind has no place here.
We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law.
We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.5c143e31-5e48-4549-b638-05792d185386
Finance Manager, Merchandise Planning & Analysis
HomeGoods | Homesense
Want to make an impact?
As part of our Financial Control team at HomeGoods|Homesense, you will play a role in supporting the Merchant and Buying organization to help drive sales and profits for the division. Day-to-day, you will have the opportunity to drive strategic decisions that impact merchandise margins for the leading off-price retailer in the world.
A successful candidate will be able to demonstrate the ability to work on multiple projects simultaneously that will be reviewed by Senior Executives. Further, thinking critically, analyzing effectively and communicating efficiently is required.
Responsibilities include:
- Lead a dynamic finance team and ensure effective, efficient and accurate forecasting
- Provide analytics around sales and merchandise margin, including markdown and inventory metrics
- Partner with senior merchants to provide insight into profit and retail trends
- Oversee & perform financial forecasting & reporting with excellent attention to detail
- Deliver key financial updates along with sales & inventory trends to CFO & senior merchants
- Deliver strategy presentations with strong messaging and recommendations to senior leadership
- Foster a collaborative culture through building relationships with partners across the business, such as Operational Groups, Merchandising & parallel finance groups
- Play a leadership role on projects & new initiatives for the team
- Manage and mentor associates on training and professional development
Requirements:
- Bachelor’s degree in Finance, Economics or related field
- At least 5 years of experience working in a business planning and/or finance environment
- Prior experience leading teams in a dynamic, fast paced environment
- Strong communication skills with an ability to acquire and analyze information and draw business solutions
- Prior experience with leading a team in enhancing use of data visualization tools like Power BI
- Able to concisely and effectively deliver insights, recommendations, and results to Executive Level management
- Ability to prioritize tasks, work on multiple engagements and manage constantly evolving assignments in a team environment
- Excellent quantitative and analytical skills, and reporting on large amounts of data
- High level of curiosity to explore, learn and understand business information
- Excellent attention to detail
- Proficient PC skills: Microsoft Office Excel & Power BI; Alteryx experience is a plus
We care about our culture, but we also prioritize your needs!
Benefits include Associate discount; 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid holidays/vacation/sick/bereavement/parental leave; EAP; incentive programs for management; auto/home insurance discounts; tuition reimbursement; scholarship program; adoption/surrogacy assistance; smoking cessation; childcare/cell phone discounts; pet/legal insurance; credit union; referral bonuses. All benefits are subject to applicable plan or program terms (including eligibility terms) and may change from time to time. Contact your TJX representative for more information.
This position has a starting salary range of $104,750 to $136,150 per year.
Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
This position is eligible for an annual incentive as well as long-term incentives.
Warehouse Coordinator is responsible for ensuring the smooth and efficient operation of our warehouses. The ideal candidate should possess strong organizational skills, attention to detail, and the ability to coordinate various warehouse activities for optimal productivity.
Logistics CoordinatorThe Logistics Coordinator is responsible for Shipping & Receiving and ensuring products and parts are shipped and received in a timely fashion.
Duties:
- The Logistics Coordinator is responsible for facilitating, coordinating, and managing all domestic and international shipments and receive incoming material to inventory.
- The position ensures that international shipments are in compliance with customs rules and regulations.
- Plan, prepare and process export, import and trans-border activities by country.
- Work with Trade Compliance while conducting day-to-day trade activities to ensure international shipments are in compliance including: shipping documentation, export license determination, Harmonized System Code (HS) classification, Valuation and Incoterms.
- The position has significant interaction with Supply Chain, Customer Service, Production, Quality Assurance, and Sales & Marketing.
- Follow proper business practices and standards as dictated by 5S practices.
Established in 1992, Greenwood Industries is a privately held company that’s grown to become one of the Top 10 commercial roofing and building envelope systems contractors in the United States. We are headquartered in Worcester, Massachusetts, with nine locations throughout the Northeast.
At Greenwood Industries, our success is sustained by the timeless values of hard work, quality and fairness, amplified by the integration of new technologies and means & methods of construction that elevate our performance.
We have grown primarily through repeat business from many of the region’s most respected general contractors, architects, engineers and building owners. We have extended our reach with strategic acquisitions of like-minded companies and continue to look for opportunities to add talented teams to the Greenwood group.
Today we have more than 750 people working at Greenwood Industries, giving us the capacity to perform at any scale. We are signatory to 17 union contracts, because we value the integrity of skilled labor and are committed to providing jobs that sustain families and communities.
At Greenwood our craft is building envelope systems. Our mission is building long-term relationships with employees and construction partners.
The Inside Sales Representative serves as the centralized front line for all inbound and outbound demand generation supporting Greenwood Industries’ service and sales growth. This role is responsible for qualifying opportunities, generating net-new demand, promoting service and maintenance programs, and feeding high-quality, qualified pipeline to field sales teams. Inside Sales Representatives play a critical role in converting reactive inquiries and proactive outreach into sales-ready opportunities while maintaining consistent follow-up and CRM discipline.
Key Responsibilities
Inbound Intake & Customer Engagement
- Handle inbound service and sales inquiries from customers and prospects
- Serve as an initial point of contact for customers seeking repairs, inspections, or service information
- Provide a professional, responsive customer experience aligned with Greenwood Industries’ standard
Outbound Prospecting & Growth Activity
- Conduct proactive outbound outreach to generate new demand
- Re-engage past customers to generate repeat service and inspection opportunities
- Support targeted outbound campaigns aligned with regional and company priorities
Program Promotion & GPA Enrollment Support
- Identify GPA-eligible accounts during inbound and outbound conversations
- Introduce Greenwood’s GPA program using approved messaging
- Capture required GPA data accurately in the CRM at time of lead capture
- Route enrolled or qualified GPA opportunities to the Sales Coordinator for onboarding and tracking as well as re-routing to Account Managers
- Support re-engagement campaigns for expiring GPA accounts with the Sales Coordinator
Opportunity Qualification & Conversion
- Qualify service requests and sales opportunities using defined qualification criteria
- Convert reactive service calls into proactive opportunities for repairs, inspections, and programs
- Identify opportunities to promote additional services, locations, or solutions during customer interactions
- Ensure only qualified, sales-ready opportunities are passed to Account Managers
Scheduling & Coordination
- Schedule inspections, site visits, and appointments for Account Managers
- Coordinate calendars and ensure accurate handoff of information to Account Managers
- Support efficient routing of leads to Account Managers while keeping the Director of Sales in the loop
Program Promotion & Support
- Promote Greenwood Industries’ service offerings, GPA, and Campus Care programs when applicable
- Support increased adoption of recurring revenue programs across all regions
CRM & Process Discipline
- Maintain accurate CRM records including activity, notes, scheduling, and follow-up tasks
- Ensure all customer interactions and opportunities are properly documented from an inside sales perspective
- Follow established CRM standards, workflows, and service intake processes
- Support data accuracy and visibility across sales and operations teams
Qualifications
- Experience in inside sales, call center, service coordination, or customer support preferred
- Strong phone presence and verbal communication skills
- Organized, detail-oriented, and able to manage multiple tasks simultaneously
- Comfortable working in a fast-paced, high-volume environment
- Experience using CRM systems for lead and activity tracking
- Self-motivated, reliable, and accountable
- Strong customer service mindset with the ability to support growth initiatives
- Team-oriented approach with comfort working cross-functionally
Greenwood Industries is an equal opportunity employer. We consider all applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance