Sales Jobs in Lemont, IL

Giesecke+Devrient is a growing, German international security technology company operating in the fields of digital security, financial platforms, and currency technology. G+D ePayments manages and secures billions of digital identities throughout their entire life cycle. Our products and solutions are used by commercial banks, mobile network operators, car and mobile device manufacturers, business enterprises, transit authorities and health insurances and their client’s every day to secure payment, communication and device-to-device interaction. G+D ePayments is a technology leader in its markets and holds a strong competitive position.

JOB SUMMARY

The Client Success Manager II (CSM II) is responsible for providing the highest level of quality service, and ensuring for excellent internal and external communication to support our Client’s day to day requirements and specifications. The CSM II seeks to understand the client needs and suggests the appropriate solutions, products, and services to best meet those needs in collaboration with Sales. The CSM II is responsible for successful execution of client projects and serves as the direct daily liaison between the client and internal stakeholders.

The CSM II responsibilities also include processing orders; inventory management; coordinating with Other CSMs, production, scheduling and logistics teams; and invoicing. This position requires direct interface with internal stakeholders in a variety of departments, collaborating to ensure for a timely, accurate, and excellent client delivery experience. A high level of responsiveness, attention to detail, and service is required for all duties.

Duties and Responsibilities:

• Act as the lead point of daily contact for any and all matters specific to assigned client accounts.
• Serve as a subject matter expert as it relates to a key client segment in G+D’s Client portfolio and assist in shaping the client experience for this segment
• Act as a liaison between assigned Clients and G+D team to provide first level Client support, coordinating both internally and externally as required
• Anticipate Client needs based on market changes and payment association guidelines and plan to harmonize changes across impacted clients proactively and accordingly
• Manage communication with the Client and track work in progress (WIP) items on a G+D Client dashboard; lead standing client calls to review and update all WIP items
• Aggregate, monitor, analyze, and report performance metric results
• Support new Client onboarding activities, in collaboration with Sales and other stakeholders
• Facilitate and lead card and project design, technical, and implementation meetings, collaborating with SMEs, as required
• Coordinate and attend client Business Reviews, as required, presenting details that illustrate account health and activity
• Review forecasted volumes with actual orders and manage updates with Clients, Sales, Demand Analysts, and Operations
• Use the ERP system and other G+D tools to independently execute tasks and support communication and information gathering
• Work with G+D Systems (such as JIRA and SAP) to advise on Change Requests as they relate to Client requests or G+D-driven changes affecting the Client; ensure for accuracy and completeness and consult where necessary
• Establish IT development/project workback schedules through direct communication with the Production IT, Operations and Billing teams
• Coordinate Client on-site visits for press validations, audits, and/or tours ensuring all relevant departments are aware and can support the Client expectations
• Manage the processing of Client sales orders to include order confirmation and compliance verification for feasibility, product/material availability, schedules, and other relevant areas
• Establish production and delivery schedules through direct communication with the Planning and Scheduling group, or other G+D manufacturing facilities as needed
• Support issuance requirements for client portfolios and assist clients to manage forecast and inventory to ensure no interruption to issuance
• Support clients with inventory management by providing weekly or monthly inventory reports/order status reports, as required
• Assist with submission and acceptance of orders to and from the LB (Load Balancing) program to track orders with other G+D production sites, including any claim handling
• Support Finance Department for preparation of month end invoicing and in validating correct pricing
• Manage the end-to-end process of collateral procurement on behalf of clients (from PO Requisition, to proofing, to invoicing)
• Verify pricing on Client PO’s vs. quotations and/or Clients contracts
• Coordinate with internal Shipping department to ensure for accurate and on-time delivery
• Serve as first line of Client support for incident reporting and incident management, following up and supporting, as required, to see the issue through prompt resolution
• Work closely with the Quality team to assist with Client incident investigations, collaborate on root cause and corrective actions
• Identifies upsell and cross-selling of G+D products and services and refers opportunities to Sales.
• Demonstrated advanced and independent working knowledge and understanding of all end-to-end processes across varying client types
• Demonstrated advanced and independent working knowledge of both card body manufacturing and service bureau/fulfillment (as demonstrated by action and/or via certification)
• Demonstrated ability to serve as a thought leader, influencer and successful people manager as it relates to driving best practices and action on behalf of clients
• Demonstrated successful relationship management and ownership of complex, top-tier clients

Qualifications:

• Bachelor’s degree, preferred
• 5 years of experience in a similar or related, client-facing role
• Excellent organization, planning, and multitasking skills, with high attention to detail
• Efficient communication skills and excellent command of English, both written and verbal
• A self-motivated team player with ability to interact in a collaborative manner
• An ability to be unfailingly civil and respectful to both internal and external Clients
• A self-starter with excellent problem-solving skills and a continuous improvement mindset
• Proficient and independent user of Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
• General understanding of ERP system functionality with respect to order processing, inventory management, status monitoring and receiving
• Flexible to work outside of standard business hours, when needed, as well as willing and able to travel (up to 10%)
• Experience with SAP, strongly preferred
• Card and/or payment industry experience, strongly preferred
• Printing experience, strongly preferred
• Other duties as assigned

BENEFITS INCLUDE

Medical (PPO and HDHP with HSA), dental, Vision, PTO, paid holidays, 401k with employer match, short/long term disability, life insurance, healthcare and dependent care flexible spending, EAP, commuter benefits, education assistance and more.

Ready to jump-start your career and take charge of your earning potential? At Platinum Supplemental Insurance, we’re looking for motivated individuals ready to learn, grow, and thrive in a fast-paced environment. Whether you’re a recent grad or simply seeking a fresh challenge, this is your chance to earn like a highly educated professional—our proven products and systems are your roadmap to becoming a top earner in sales. If you’re prepared to unlock your full potential, let us show you how to build a lucrative and rewarding future.

Why Join Platinum?

Four-Day Workweek

Travel Monday–Thursday to meet with farmers and small business owners, then enjoy your weekends off. Say goodbye to the daily grind and hello to a work-life balance that lets you recharge and spend time on what matters most.

Uncapped Earning Potential

This is a commission-based role, and many of our new reps earn $75,000 or more in their first year, with top performers exceeding $100,000. The sky truly is the limit when it comes to your income.

Ongoing Support & Resources

Focus on building relationships and closing deals while Platinum handles marketing, recruiting, back-office support, and customer service. You’ll also benefit from generous bonuses, annual renewal income, and luxury travel incentives for high achievers.

Cutting-Edge AI Training

Get an edge on the competition with our new AI-driven training platform. You’ll receive personalized feedback, interactive coaching, and real-time support to help you master Platinum’s proven 10-step sales system—faster and more confidently than ever before.

Your Day-to-Day

1. Travel to Your Territory: Meet potential customers (farmers, small business owners, and families) face-to-face to build trust and educate them about Platinum’s supplemental insurance solutions.

2. Leverage Our 10-Step Sales Process: Follow a time-tested system that helps you identify prospects, deliver compelling presentations, and close more sales—backed by our powerful AI training.

3. Stay Motivated & Collaborate: Work within a supportive, team-based culture that celebrates wins, shares best practices, and drives everyone to reach new heights.

What You’ll Enjoy

• High Earning Potential, No Caps: Earn based on your performance and ambition, without hitting a salary ceiling.
• Residual Income: Benefit from ongoing earnings long after closing a sale, creating a steady income stream.
• Advancement Opportunities: Rise quickly through the ranks and take on leadership roles as you prove your abilities.
• Quarterly Vacations: Earn the chance to recharge on exciting getaways with fellow top performers.
• Company Trips & Events: Enjoy travel and experiences on us—bring a significant other along, all expenses paid.
• Weekends Off: A Monday–Thursday work schedule means you get every weekend free for family time or relaxation.

Who Thrives Here

• Go-Getters: You bring the hunger, discipline, and drive needed to excel in a commission-based environment.
• Clear Communicators: You can connect with people from various backgrounds, build trust, and explain concepts in a simple, relatable way.
• Continuous Learners: You’re excited to leverage AI-based training and mentorship to refine your skills and grow quickly.
• Flexible Travelers: You’re comfortable with overnight travel Monday–Thursday and are 18+ years old.

Ready to Take the Leap?

If the idea of earning what you’re worth, mastering an innovative sales system, and enjoying a 4-day workweek excites you, we’d love to hear from you! Apply today and discover how Platinum can help you unlock a thriving career in sales.

About Platinum

Platinum Supplemental Insurance specializes in helping individuals, families, and businesses secure their financial futures through supplemental coverage. By bridging the gaps left by traditional health plans, Platinum’s products offer peace of mind when unexpected health issues arise. With a people-first mentality, robust training programs, and a commitment to growth, Platinum provides the ideal environment for sales professionals to excel—no matter where they’re starting from.

Join the Platinum team and see for yourself why so many have launched fulfilling, lucrative sales careers with us.

About the Company

Summary

Our client is a luxury fashion brand known for elegant and timeless collections. Their designs have been worn by celebrities and customers around the world.

We are seeking a detail-oriented and highly motivated Merchandising Assistant to support our Merchandising team. This role will play an essential part in ensuring our product assortments, line sheets, and seasonal strategies align with brand vision and customer needs. The ideal candidate is organized, proactive, and passionate about merchandising.

About the Role

Key Responsibilities

• Assist with the preparation of line sheets, product catalogs, and seasonal assortments.
• Support the merchandising team in analyzing sales, inventory, and trend data to inform product decisions.
• Maintain product information accuracy across internal systems and external platforms.
• Collaborate with cross-functional teams (design, production, sales, and marketing) to ensure timely sample management, product launches, and promotional campaigns.
• Monitor competitor assortments and industry trends to provide insights and recommendations.
• Provide administrative support, including scheduling, data entry, and reporting.
• Work with sales team to manage monthly assortments.
• Negotiation skills.
• Familiarity with vendor & costing managements.

Qualifications

• Bachelor’s degree in Fashion Merchandising, Business, or related field (or equivalent experience).
• 1–2 years of experience in merchandising, buying, or product coordination (internships considered).

Required Skills

• Strong analytical skills with proficiency in Google and reporting tools including intermediate data analysis.
• Excellent organizational skills and attention to detail.
• Ability to multitask and manage deadlines in a fast-paced environment.
• Strong communication and collaboration skills.
• Knowledge in fashion, trends, and customer experience.
• Knowledge of fashion production timelines – understanding how design, sourcing, and production phases align with merchandising.
• Visual presentation skills – ability to create polished line sheets, decks, and merchandising boards for sales teams.
• Problem-solving mindset – resourcefulness in handling shifting timeline or last-minute assortment changes.
• Relationship management – ability to work effectively with vendors, buyers, and cross-functional teams.
• Adaptability to fast-paced environments – thrives under pressure and remains detail-oriented while juggling multiple deadlines.

IDR is seeking a Ecommerce Specialist to join one of our top clients for an opportunity in Bolingbrook, IL. This role focuses on managing product listings and web content within an ecommerce platform to enhance customer experience and drive sales. The company operates within the retail and beauty industry, emphasizing digital merchandising and product presentation.

Position Overview for the Ecommerce Specialist :

• Manage category managers and brand relationships to gather product content including copy, images, videos, attributes, and technical specifications.
• Ensure product categorization aligns with current taxonomy and adhere to style guide standards for consistency.
• Optimize product and meta descriptions for SEO best practices.
• Utilize Mirakl and internal web platforms to create, update, and manage product content on the website.
• Address guest-facing issues proactively by utilizing problem-solving skills and collaborative relationships.

Requirements for the Ecommerce Specialist :

• Bachelor’s degree in business or related field.
• 1-3 years of ecommerce experience preferred.
• Proficiency in Excel and other Office software tools, a must.
• Experience with web platform and/or data management system preferred.
• Experience with the Mirakl platform preferred.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

Pharmacann Inc., one of the nation's leading cannabis companies, is changing the way people view cannabis. Be a part of the team shaping the future of this booming industry, where our people, our reputation and our standards matter. With a strong foundation and dynamic growth plan, opportunities to join our team abound in this fast-paced environment. Are you ready to join the movement?

We're grounded and growing. Based in Chicago, Pharmacann Inc. operates dispensaries and production facilities across multiple states including New York, Illinois, Massachusetts, Maryland, Ohio and Pennsylvania with licensing secured in the Midwest and on the east coast. For more information about our company, please visit .

The Cannabis Sales Consultant (CSC) is responsible for creating a world-class customer experience for all customers. The CSC will promote a positive, customer service-oriented, and compliant work environment. This position is accountable for executing initiatives that achieve all hospitality goals at the retail PharmaCann location.

The CSC is responsible for compliance with all policy and procedures and all other operational objectives of the business, as well as executing visual standards and presentation needs to customer requirements, product performance, along with sales and marketing objectives. The CSC must be passionate about their role and have a strong willingness to help people become educated about cannabis.

Duties and responsibilities or (Essential Functions)

• Meet & exceed personal sales volume and KPI goals.
• Assist in building a great company and business that disrupts the traditional retail model and embrace change.
• Add value to the team by being an authentic and confident self-leader who strives to execute our world-class hospitality program.
• Drive repeat business through strong local networking and customer data capture, patient confidence inspiration, and building of patient loyalty.
• Maintain up to date knowledge on products and industry knowledge, including cannabis laws and regulation.
• Proactively answer customer questions and ensure knowledge of products and usage.
• Execute high customer experience standards, to include a world-class culture and industry-leading customer engagement through strong sales techniques and product knowledge.
• Accountable for accurately utilizing PharmaCann's Point of Sale system.
• Execute customer transactions with high attention to detail and ensure accuracy in register transactions.
• Execute PharmaCann's dispensary protocols including safety protocols.
• Complies with all security, safety, and legal requirements.
• Must be able to accommodate flexible scheduling expectations including weekend, evening, and holiday schedules.
• Maintain a clean and organized point of sale area.
• This role is required to assist and/or perform other duties as assigned, as well as in other functions of the operation, including but not limited to: call center, inventory, outreach, security, delivery acceptance, delivery, and visual merchandising.
• Dependent upon the state and/or location, this position may be required to hold a current driver's license and maintain a good driving record.
• Projects a positive image of the organization to employees, customers, industry, and community.
• Embodies the culture, values, and tenets of PharmaCann and full support of our purpose, goal, and key objectives.

• Minimum 21 years of age (or as required by state regulations)
• A minimum of a High School diploma is required.
• Minimum 2 years' experience with customer service in a fast-paced retail environment
• Strong analytical skills to assess data, facts, and figures
• Intermediate-level math skills
• Proven expertise and experience to accurately manage a register
• Exceptional customer service skills
• Strong attention to detail and ability to solve and resolve problems in a calm, professional, and courteous manner.
• Strong computer-based skills
• Dynamic interpersonal and communication skills
• Business-minded personality
• A highly self-motivated and ethical individual
• Valid driver's license and ability to successfully pass a Motor Vehicle Record background check (state specific)

Working conditions

• This job operates in a professional retail store environment.
• This role routinely uses standard office equipment such as computers, phones, and photocopiers.
• This position requires weekends, nights, overtime as needed, holidays, and flexible work availability.
• May require minimal travel.
• May be required to work outdoors and/or during inclement weather.

Physical requirements

While performing the duties of this job, the employee is regularly required to read, speak, and listen. This employee is frequently required to stand for long periods of time, walk constantly, use hands or feet, reach with hands and arms. This employee is required to use a phone and may be required to lift up to 50 pounds.

Direct reports

N/A

All your information will be kept confidential according to EEO guidelines.

PharmaCann, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age disability or genetics. We value diversity, military service, and law enforcement experience. Compensation is competitive and will be commensurate with experience. Benefits are available.

Director of Manufacturing Operations

Location: Hybrid / On-site (as required)

Reports to: COO

The Director of Manufacturing Operations is responsible for end-to-end manufacturing execution and scale for DeNova Detect’s life-safety product portfolio. This role ensures that products are built safely, on time, on cost, and in compliance, while building a resilient manufacturing ecosystem capable of supporting rapid growth across retail, commercial, utility, and legislative-driven demand.

This leader serves as the operational bridge between engineering, supply chain, quality, regulatory, and commercial teams, translating product strategy into reliable, scalable production.

Core Responsibilities

Manufacturing & Production Leadership

• Own global manufacturing strategy across internal and contract manufacturing partners
• Establish and manage production plans aligned with sales forecasts and launch timelines
• Ensure consistent achievement of cost, quality, delivery, and yield targets
• Lead capacity planning to support demand surges driven by retail promotions, legislation, or national media exposure
• Drive continuous improvement using Lean, Six Sigma, or similar methodologies

Contract Manufacturer & Supplier Management

• Select, onboard, and manage contract manufacturers (CMs) and key component suppliers
• Negotiate manufacturing agreements, pricing, lead times, and service-level expectations
• Implement performance scorecards for CMs and suppliers (OTIF, quality, cost, responsiveness)
• Conduct regular audits and business reviews to ensure compliance and risk mitigation

Quality, Compliance & Regulatory Readiness

• Ensure manufacturing processes comply with all applicable standards and certifications, including:
• UL /ETL (as applicable)
• State and federal life-safety regulations
• Partner with internal teams to support certifications, audits, and change control
• Ensure all NCE Quality Control metrics are met or exceeded
• Implement continuous improvement process for quality and manufacturing
• Own manufacturing-related corrective actions (CAPAs), root cause analysis, and preventive controls

New Product Introduction (NPI) & Scale-Up

• Lead manufacturing readiness for new product introductions from pilot builds through mass production
• Partner with Engineering on DFM/DFA, tooling decisions, and test strategies
• Establish production validation, ramp-up plans, and early yield stabilization

Cost Management & Margin Expansion

• Drive COGS reduction initiatives without compromising safety or quality
• Optimize labor, materials, tooling, and logistics costs
• Support margin expansion initiatives tied to volume growth and supplier consolidation

Risk Management & Business Continuity

• Identify and mitigate manufacturing risks (single-source suppliers, geopolitical risk, capacity constraints)
• Develop contingency plans for supply disruptions, demand spikes, or quality events
• Support inventory strategy decisions in collaboration with Supply Chain and Finance

Leadership & Cross-Functional Collaboration

• Serve as a key operational voice in executive planning and growth discussions
• Collaborate closely with our Japan Engineering Team, Sales and Marketing

Required Qualifications & Experience

• Bachelor’s degree in Engineering, Operations Management, or related field
• 10+ years of progressive experience in manufacturing operations, preferably in:
• Consumer electronics
• Life-safety, IoT, or regulated hardware products
• Proven experience managing contract manufacturers and global supply partners
• Strong working knowledge of regulated manufacturing environments
• Demonstrated success scaling production in high-growth environments

Preferred

• MBA or advanced degree
• Experience with UL-listed or safety-critical products
• Lean Six Sigma certification
• Experience supporting national retail or utility-driven distribution models

This role is critical to DeNova Detect’s ability to save lives at scale. As demand grows through retail expansion, legislative adoption, and national awareness campaigns, the Director of Manufacturing Operations ensures that every product shipped meets the company’s promise of safety, reliability, and trust.

We are seeking a driven and detail-oriented Tailormade Travel Consultant to design, price, and sell highly customized travel itineraries that exceed guest expectations. This is a consultative sales role ideal for someone who thrives on relationship-building, destination expertise, and closing high-value bookings.

What You’ll Do

Sales & Client Relationship Management

• Meet or exceed established sales goals
• Develop and grow a network of new and existing clients through proactive outreach
• Build long-term relationships with thoughtful, high-touch engagement
• Follow up on quotes and pending bookings to maximize conversion rates
• Communicate value effectively to secure bookings

Itinerary Design & Booking Management

• Create customized travel itineraries in collaboration with guests and travel advisors
• Evaluate supplier pricing to ensure competitive and value-driven proposals
• Confirm all required services with third-party partners
• Manage financial components of bookings in accordance with company guidelines
• Ensure booking accuracy and completeness across internal systems

Collaboration & Service Excellence

• Partner cross-functionally to ensure a seamless booking experience
• Support post-travel guest satisfaction initiatives
• Maintain high service standards throughout the sales lifecycle
• Contribute ideas to improve processes, procedures, and technology

What We’re Looking For

• Minimum 2 years of travel industry experience
• Strong destination knowledge and global awareness
• Proven ability to close sales and achieve targets
• Excellent verbal and written communication skills (phone-based sales required)
• Detail-oriented with strong organizational and multitasking abilities
• Experience with Sabre (basic required; intermediate preferred)
• Comfortable learning new systems and technologies
• Associate or Bachelor’s degree preferred

Comprehensive benefits package available for eligible full-time employees, including medical, dental, vision, 401(k) with company match, insurance coverage, and travel-related perks.

Benefits:

• 401(k)
• Health insurance
• Paid time off
• Travel reimbursement
• Vision insurance

Work Location: Hybrid remote in Downers Grove, IL 60515

JOB SUMMARY:

The Master Data Management Specialist will be responsible for the proper configuration, setup, organization and creation of SAP Master Materials Records (MMR) for the planning, procurement, use and control according to company needs and customer requirements. The position will oversee several material maser parameters like product hierarchy, MRP parameters and other relevant classifications. The Master Data Management Specialist (MDM Specialist) will also focus on setting up, creating, maintaining, updating and organizing the master material records by collaborating with all applicable parties for the proper Product Lifecycle Management. With an emphasis on supporting production requirements, quicker new product launches, elimination and control of duplicate record, this role will need to engage with other G+D sites and material central teams.

QUALIFICATIONS & SKILLS:

• Bachelor’s Degree required or equivalent experience.
• 1+ years of Master Data management or Supply Change Management.
• 1+ years of SAP experience would be a plus.
• Strong Excel and database building/navigating skills.
• Methodic, precise person. Able to manage large sets of data.
• Advanced analytical and problem solving skills. Ability to effectively operate in any organizational structure and interface with all levels of the organization. Demonstrates strong oral and written communication skills.
• Ability to effectively manage changing and conflicting priorities and resolve appropriately.

DUTIES & RESPONSIBILITIES:

• The Master Data Management Specialist will be responsible for the proper configuration, setup, organization, creation and maintenance of systems’ Master Data for the materials, planning, production for warehousing and, shipping.
• Support Design Review (DSR) meetings to ensure proper Sales Order Configuration setup.
• Verifying accuracy of MMR with regard to sales orders and applicable production orders.
• Troubleshoot issues with materials, configurations, orders, etc.
• Transact proper material introduction into SAP thru ProPLMClient from ProNovia.
• Manage the access and roles to systems & applications (Authorizations), e.g. SAP ECC.
• Foresee the necessary changes for variant configuration objects to adapt them better to business needs and request them to central.
• Support production requirements, quicker new product launches, elimination and control of duplicate records.
• Support the introduction of new systems specially in the data consistency side of it and the testing.
• Support the creation and distribution of reports as required.
• Documenting SAP processes related to Master Data. Develop and deliver clear, concise, and effective end user training and associated training materials.
• Partners with department managers to fully understand user functionality, pain points, and areas with opportunity for improvement. Provide training and extensive support to end-users, ensuring optimal utilization of the implemented SAP and other systems’ functionalities.
• Prepare reports, or deliver presentations, about their recommended approach (or modifications), including creation of proposals to change current SAP ePayments template and specifying benefit evaluation. Deployment of approved changes & functionalities in the organization.
• Collaborate with Finance for costing related topics.
• Assurance of local process adherence according to the established “template”.
• Continues to learn and develop technical SAP and business expertise.
• Establish and maintain a North American key user community (US and Canada) and foster and exchange with other global key user communities

Giesecke+Devrient is a growing, German international security technology company operating in the fields of digital security, financial platforms, and currency technology. G+D ePayments manages and secures billions of digital identities throughout their entire life cycle. Our products and solutions are used by commercial banks, mobile network operators, car and mobile device manufacturers, business enterprises, transit authorities and health insurances and their client’s every day to secure payment, communication and device-to-device interaction. G+D ePayments is a technology leader in its markets and holds a strong competitive position.

Benefits offered to eligible employees include, medical (PPO and HDHP with HSA), dental, vision, paid time off, paid holidays, 401K w/ employer match, short/long term disability, life insurance, healthcare and dependent care flexible spending, EAP, commuter benefits, education assistance, pet insurance, legal, and more.

Giesecke+Devrient Mobile Security America, Inc. is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and and is a multichannel apparel brand dedicated to creating confidence and inspiring self-expression. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident and effortless style. Whether dressing for work, everyday or special occasions, Express ensures you look and feel your best, wherever life takes you. The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the online store and the Express mobile app.

Orland Square

Express is seeking a Retail Sales Leader to join our team.

The Sales Leader drives operations on the sales floor and in the stockroom, while assisting in training associates and delivering a great in-store shopping experiences for customers.

Key Responsibilities

• Assist in developing and motivating associates to maximize sales potential
• Provide in the moment coaching/training to store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management and execution of standards.
• Partner with Store Management to provide feedback on associate performance.
• Assist in training associates on store operations, product, policy, and procedures.
• Execute action plans that optimize results
• Execute all aspects of daily store operations.
• Ensure appropriate associate coverage to create a great customer experience.
• Oversee and authorize the checkout experience.
• Assist with merchandise flow, such as shipment, replenishment, omni-channel operations, in the store.
• Monitor and analyzes the customer service provided by team members.
• Build an effective schedule with the right associate in the right place at the right time.
• Promote and support an environment focused on delivering great in-store customer experiences.
• Effectively resolves customer service issues to a positive outcome.
• Lead and models our customer experience model.
• Display expert knowledge of product, company policies, promotions, loyalty programs.
• Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc.
• Other essential functions may occur as directed by your supervisor.

Required Experience & Qualifications

• Education: High School or Equivalent
• Years of Experience: 1
• Proficient in use of technology (iPad, registers)
• Meets defined availability criteria, including nights, weekends and non-business hours
• Meets physical requirements

Critical Skills & Attributes

• Previous retail experience preferred
• Ability to effectively communicate with customers, peers and supervisors
• Demonstrated sales accountability
• Demonstrated collaborative skills and ability to work well with a team.
• Ability to multitask and handle multiple customers and/or processes at once.

Benefits and Compensation

PHOENIX offers a range of benefits to help protect full-time associate's health and long-term financial security including:

• Medical, pharmacy, dental and vision coverage
• 401(k) and Roth 401(k) with Company match
• Merchandise discount
• Paid Time Off
• Parental leave for new moms and dads

For part-time associates, PHOENIX is partnering with LIG Solutions to help associates obtain individual insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, life Insurance and more.

Additionally, part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match.

Part-time associates are also eligible to receive an Express merchandise discount, participate in our Learn & Earn incentive program, and choose voluntary benefits through YouDecide.

Actual compensation offered is dependent upon a number of factors including, but not limited to, work location, education, relevant skills and experience of the candidate.

$17.50 - $24.05 per hour

An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-8 and say 'Associate Relations' or send an e-mail to and let us know the nature of your request and your contact information.

Notification to Agencies: Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made.

Join the Pacsun Community Pacsun is dedicated to delivering an exclusive collection of the most relevant brands and styles to a community of inspired youth. Through partnerships with brands such as adidas, Brandy Melville, Essentials Fear of God, our own brands, and many more.

Our Pacsun community believes in and understands the importance of using our voice, platform, and resources to inspire and bring about positive development. Our program PacCares supports and partners with organizations that align with our internal and external initiatives surrounding mental health, diversity, and equality. Join the Pacsun Community.

About the Job: The Sales Associate is responsible for generating sales through exhibiting passion for product, brands, fashion and trends with all customers. The Sales Associate is also responsible for executing initiatives and tasks as assigned by the leadership team. Overall, the Sales Associate is expected to work as a positive member of the store team and consistently provide an exceptional customer experience.

A day in the life, what you'll be doing:

CUSTOMER CENTRIC

• Delivers an engaging, positive and authentic customer experience with all customers
• Focuses on full-price selling while maintaining awareness of product value and promotions
• Handles customer situations in compliance with policy and procedures, attempts to \"solve for yes\" and partners with the leadership when dealing with escalated issues
• Completes all assigned tasks in a timely and efficient manner
• Executes all visual directives and maintains visual standards set by the company and as directed by the management team
• Supports high standards of organization and cleanliness, promoting safe working and shopping environment to maximize the customer experience
• Upholds and complies with all company policies as outlined in the Policy and Procedure Manual, Code of Business Conduct, Employee Policy Guide and the Safety Program
• Complies with all Loss Prevention policies, and communicates violations directly to the leadership team or via the Silent Witness Hotline
• Shares feedback from customers with the leadership team to improve the overall customer experience

RESULT DRIVEN

• Actively participates in all company and store contests and events
• Stays current on all financial goals and priorities
• Support the leadership team in achieving all sales and operational goals

• Supports and executes all digital sales strategies including ship from store and BOPIS within the store

AUTHENTICITY

• Reflects the PacSun brand by demonstrating passion and affinity for product, brands, fashion and trends
• Contributes to positive working environment by consistently exhibiting core value behaviors
• Maintains and drives the company's fashion image by adhering to the Employee Appearance Guidelines
• Demonstrates willingness, aptitude, and initiative to learn what is unknown about product, brands, fashion and trends
• Strives to improve individual performance while working as a productive member of the team

What it takes to Join:

• Passion for product, brands, fashion and trends
• High School Diploma or equivalent preferred
• Effective written, verbal and presentation skills
• Strong communications skills
• Excellent time management skills
• Proficient in math and possesses strong computer skills

Pac Perks:

$1,000 referral incentive program

• Generous associate discount of 30-50% off merchandise online and in-stores
• Immediate 100% vested 401K contributions and employer match
• Calm Premium access for all employees
• Employee perks throughout the year

Physical Requirements:

• The associate must frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 35 pounds.
• The associate must frequently sit/stand for long periods of time and climb ladders as needed.
• While performing the duties of this job, the associate is regularly required to talk or hear. The associate is frequently required to sit; stand; walk; use hands to finger, handle or feel; as well as reach, twist or squat.
• Ability to maneuver around sales floor, stockroom and office areas.
• Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.
• Ability to work in open environment with fluctuating temperatures and standard lighting.
• Hotel, Airplane, and Car Travel may be required SM and above roles only.

Position Type/Expected Hours of Work:

This is a part-time position. Ability to work a range between 20-40 hours per week is required. As a National Retailer, flexibility with work schedule (able to work weekends, nights, peak holiday periods) is required.

Other Considerations:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to qualified individuals with disabilities to enable them to perform the essential functions of the role.