Information Technology Jobs in Ozone Park, NY
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What to Expect
Information Professional Officer
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Responsibilities
Information Professional Officers (IPOs) oversee the seamless operation of the global Naval network environment. Their responsibilities include:
- Leading the Naval network warfare missions in developing tactics and procedures to realize tactical, strategic and business advantages afloat and ashore
- Driving interoperability with joint, allied and coalition partners
- Building professional excellence through education, training and certification and milestone qualifications
- Optimizing organizational effectiveness through cutting-edge technologies, knowledge management techniques and a culture of innovation
- Helping to develop and deploy information systems, command and control and space systems
- Serving as a key part of the Information Dominance Corps in its mission to gain a deep understanding of the inner workings of adversaries
- Overseeing the work of Information Systems Technicians - Enlisted Sailors (no degree required) who serve as specialists in information technology
Work Environment
Information Professionals serve in challenging roles of increasing scope and responsibility both afloat and ashore. This could include:
- Serving as part of Battle Group staffs on ships at sea
- Working in C4I/Space/Surveillance on shore tours
- Serving on major Navy and joint staffs
- Serving in command of key communication and surveillance facilities around the globe
Training & Advancement
Those pursuing an Information Professional Officer position are required to attend Officer Candidate School (OCS) in Newport, RI.
Upon completion, candidates typically attend a five-week IP Basic Course of instruction in Pensacola, FL, before or during their initial assignment. IPOs must complete specific qualifications as part of their training during Fleet tours and are expected to pursue advanced education opportunities.
Promotion opportunities are regularly available but competitive and based on performance.
Post-Service Opportunities
Specialized training received and work experience gained in the course of service can lead to valuable credentialing and occupational opportunities in related fields in the civilian sector.
Education Opportunities
Wherever you are in your professional career, the Navy can help ease your financial burdens and advance your career with generous financial assistance and continuing education programs. Beyond professional credentials and certifications, Information Professional Officers can advance their education by:
- Pursuing opportunities at institutions such as Naval Postgraduate School (NPS) or Navy War College (NWC)
- Completing Joint Professional Military Education (JPME) at one of the various service colleges
Postgraduate education is important to the success of the Information Professional. Most IPs will complete a master's degree in C4I, space, information systems, computer science or modeling and simulation.
There's also potential to pursue a graduate certificate, DoW certifications, federal executive fellowships and information assurance scholarships and internships.
Qualifications & Requirements
A degree from a four-year college or university is a minimum educational requirement to become a Commissioned Officer. Candidates seeking an Information Professional Officer position must have a bachelor's degree from a regionally accredited institution in a technical field, preferably in one of following fields: Information Systems, Electrical Engineering, Computer Engineering, Information Operations, Computer Science, Systems Engineering, General Engineering.
All candidates must also be: U.S. citizens, willing to serve worldwide, eligible for a Top Secret/Sensitive Compartmented Information (SCI) security clearance and qualified for sea duty.
General qualifications may vary depending upon whether you're currently serving, whether you've served before or whether you've never served before.
Part-Time Opportunities
There are part-time opportunities available as an Information Professional Officer.
Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Information Professional Officers in the Navy Reserve typically work at a location close to their homes.
For annual training, Information Professional Officers may serve anywhere in the world, whether on a ship at sea or at bases and installations on shore.
Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors.
Most of what you do in the Navy Reserve is considered training. The basic Navy Reserve commitment involves training a minimum of one weekend a month (referred to as drilling) and two weeks a year (referred to as Annual Training) - or the equivalent of that.
Information Professional Officers in the Navy Reserve serve in an Officer role. Before receiving the ongoing professional training that comes with this job, initial training requirements must first be met.
For current or former Navy Officers (NAVET): Prior experience satisfies the initial leadership training requirement - so you will not need to go through Officer Training again.
Officers who previously held a commission in another United States Military Service, National Oceanic and Atmospheric Administration, Public Health Service, or United States Coast Guard are exempt from attending ODS or LDO/CWO Academy.
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Bachelors or equivalent exp (required).
Degree or major in Computer Science (preferred).
1-2 yrs of previous work related exp (preferred).
Excellent analytical, problem solving, written & verbal communication skills.
Strong customer service skills (required).
Knowledge in Operating Systems and Databases: Microsoft Office Suite, Project, Visio, UNIX, Oracle, SQL, New HL7V (preferred).
Knowledge in Operating Systems and Databases: Microsoft Office Suite, Project, Visio, UNIX, Oracle, SQL, New HL7V (preferred).
JC 12142
Job Purpose:
Seeking a Desktop Support Specialist to join the Technology team in New York. This individual will be responsible for both remote and in person support for all Employees. Duties include documenting, triaging, investigating, and resolving issues reported to the Service Desk. The Desktop Support Specialist will work closely with other teams within the technology department to understand the impact and root cause of issues. The successful candidate must be able to communicate clearly and concisely, particularly when under pressure. Technical proficiency, excellent problem-solving skills, professionalism, and solid communication skills are a must. The support specialist will also need to be comfortable working in a fast -paced environment with a demanding user base and should be passionate about delivering continuous improvement across our technology platform.
Duties & Responsibilities:
• Serve as the first point of contact for customers needing technical assistance.
• Must work East Coast Market hours
• Manage trouble calls via our ticketing system, phone, remote, and desk side visits to ensure courteous, timely, and effective resolution of end user issues
• Troubleshoot hardware, Windows 10, Windows 11 and application issues
• Install and upgrade software, setup hardware and configure systems and applications such as MS Office, One Drive, Zoom, softphones, turrets, printers, scanners, bio metric, data encryption, VPNWIFI configuration, and firmware updates for deskside equipment such as Cisco phones
• Install and manage Spyware/Malware tools
• Install and support Market Data Feeds, Bloomberg, Thomson Reuters, ICE, Fidessa, Redi+, Fidessa and Global Relay
• Provide first level network support and troubleshooting for both wireless and wired configurations
• A basic understanding of Active Directory at the Organization Unit level
• Troubleshoot Cisco Phone systems / Video conference
Requirements & Qualifications:
• Minimum 2-4 years of general IT Support with extensive customer-facing experience, would prefer the person to have trading desk support.
• Experience with incident management/ticketing system like ServiceNow
• Proficiency in current protocols, operating systems and standards including Windows 10, Windows 11, Microsoft/Office 365
• Experience with System Center Configuration Manager/Endpoint Manager
• Experience with patch management and application deployment
• Expertise troubleshooting, resolving, and supporting desktops, laptops, applications, hard phones and WIFI devices
• Ability to thrive in a fast-paced environment and work effectively under pressure
• Experience providing ongoing support to C-suite executives
• Experience working in a similar role at a brokerage firm, private equity, hedge fund, asset management firm, or investment bank preferred
• High school degree required; college degree strongly preferred
• Must be willing to get MS900 certification
Important Notes:
- Must be authorized to work full time in the U.S., BTIG does not offer sponsorship for work visas of any type
- No phone calls please, the applicant will be contacted within two weeks if successful
About BTIG:
BTIG is a global financial services firm specializing in institutional trading, investment banking, research and related brokerage services. With an extensive global footprint and more than 700 employees, BTIG, LLC and its affiliates operate out of 20 cities throughout the U.S., and in Europe, Asia and Australia. BTIG offers execution, expertise and insights for equities, equity derivatives, ETFs and fixed income, currency and commodities. The firm’s core capabilities include global execution, portfolio, electronic and outsource trading, investment banking, prime brokerage, capital introduction, corporate access, research and strategy, commission management and more.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. BTIG is an equal opportunity employer Minorities/Females/People with Disabilities/Protected Veterans/Sexual Orientation/Gender Identity.
Compensation:
- BTIG offers a competitive compensation and benefits package. Salary range is based on a variety of factors including, but not limited to, location, years of applicable experience, skills, qualifications, licensure and certifications, and other business and organization needs.
- The current estimated base salary range for this role is $85,000.00 - $115,000.00 per year. Please note that certain positions are eligible for additional forms of compensation such as discretionary bonus or overtime.
Disclaimer:
I have a long term contract opportunity in Midtown Manhattan for a Project Manager (heavy Technology & HR focus) for one of our leading clients in Midtown. This role will touch HR Talent Acquisition and HR Digital teams including Corporate Tech and Finance teams.
*** No 3rd parties or sponsorship provided
This is a 12 month position
Rate: $60-$75/hr
Responsibilities:
- Owns day to day responsibility for technology project deliverables across all phases of system implementation, from planning through deployment and stabilization.
- Define project governance and manage all aspects of a project life cycle to bring about the desired outcomes (includes Project initiation, Stakeholder management, Development, UAT, Test, Implementation, Change management, Production validation)
- Develop and manage detailed project plans, schedules, milestones, dependencies, and work breakdown structures for technology activities.
- Track and report project status, risks, issues, dependencies, and to sponsors and governance forums on a regular cadence.
- Partners with HR Talent Acquisition, HR Digital Strategy, Corporate Technology, Finance and vendor(s) to ensure alignment between business requirements and technical solutions.
- Facilitate effective communication across IT, shared services, infrastructure, and business teams to support successful system delivery.
- Ensure system implementations follow established processes, project management disciplines, controls, and governance models.
- Coordinate activities related to system configuration, integrations, testing, cutover planning, deployment, and post implementation support.
- Identify, assess, and manage project risks, issues, and interdependencies; develop and execute mitigation and contingency plans in partnership with technology and business owners.
- Proactively escalate risks and issues to ensure timely resolution and minimal impact to delivery timelines.
Qualifications:
- Experience managing technology projects or system implementations, preferably in complex enterprise environments.
- Demonstrated experience delivering system implementations involving multiple technical teams, vendors, and stakeholders.
- Strong knowledge project governance, and project management best practices.
- Proficient using Smartsheet, Jira Align, Jira, SharePoint, ServiceNow and other software for projects and task management.
- Proficient using tools such as Visio, Mural, Miro, Smart Draw or Lucid Cart for process mapping.
Pluses:
- PMP, Agile, or similar project management certification.
- Change Management experience.
- Oracle and Workday knowledge.
- Delivering Transformation initiatives
- Experience supporting HR Business a plus
Lori Sklarski
Senior Technical Recruiter, PRI Technology
Direct:(973)-354-2797
Office: 973.732.5454 x27
Cell: 973.432.9968
Location: New York 10166 (100% Onsite) - 8am -5pm (CST)
Duration: 4 months - possible extension & Potential to convert to FTE
Overview of Work Environment/Client Nuances:
Fast paced environment, communication is very important as there will be C-Suite execs on-site
Team Overview:
Will be working as part of team, some in-person, some virtually
Resource's typical working day:
General desk top support
Hardware/software support
Desktop support helping a wide range of end users
Responding to tickets
Maintaining office technology
Front facing customer service
Level 1 & Level 2 software support enterprise level
Backend office MS Office Support
MS Intune
Active Directory
Remote management
Incident Request Management
Licenses/Certifications:
Any applicable licenses or certifications are preferred
Must Have Skills:
o Good technical skills
o Excellent customer service
Nice to have skills:
* Banking or law firm support work,
* Experience with Apple iOS
* Adobe Acrobat
Years of Experience: 5+ years
Education
* Bachelor's degree preferred, if no degree, they will need 5 years extra experience
Software skills:
* MS Intune, Ticketing Systems, MS Office Suite
Interview Process:
* 1st round technical interview - phone
* 2nd round culture interview with HM - MS Teams
* 3rd round with office leadership - onsite
About the Role:
As a Field Support Analyst, you will provide research and analysis support to the Digital & Technology department.
This job is part of the D&T Support job function. They are responsible for providing technical support and solutions to internal users.
What You'll Do:
*Edit content for the documentation of software applications and hardware environments.
*Create photographs, drawings, sketches, diagrams, and charts to illustrate the material.
*Conduct research and interviews with technical and business personnel.
*Provide ad-hoc technical assistance to managers and other members of the application development team.
*Support changes or enhancements to templates and other documentation standards.
*Have some knowledge of standard principles with limited practical experience in applying them.
*Lead by example and model behaviors that are consistent with client's values.
*Impact the quality of own work.
*Work within standardized procedures and practices to achieve objectives and meet deadlines.
*Exchange straightforward information, asks questions, and check for understanding.
What You'll Need:
*Bachelor's Degree preferred with up to 3 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
*Ability to use existing procedures to solve standard problems.
*Experience with analyzing information and standard practices to make judgments.
*In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
*Organizational skills with a strong inquisitive mindset.
*Intermediate math skills. Ability to calculate difficult figures such as percentages, fractions, and other financial-related calculations.
Title: Executive Administrative Assistant III
Location : New York, NY (Hybrid - 2 days onsite)
Target Start Date : ASAP
Type: (C, CTH, D) Contract to hire
Pay Rate / Salary (Ranges OK) : $44/hr on W2
You will be a critical, day-to-day partner to the Head of Head of People Operational Excellence and Corporate Functions People Partners. You will contribute to the success of the People Experience team by optimizing each day, by providing personalized and timely administrative support. Through this role you will have exposure to global business leaders, continued growth, and development opportunities, and will be joining a forward thinking, nimble, and People First organization.
Responsibilities:
The Executive Assistant will provide administrative partnership to the Head of People Operational Excellence and Corporate Functions People Partners. The candidate must also be experienced in handling a wide range of administrative and executive support related tasks, be exceedingly well organized and flexible, and enjoy a very fast paced and rapidly changing environment. This individual must be able to function effectively in a matrixed, corporate environment and take a very proactive and thoughtful approach to tasks and strategy. Additional details below:
• Deliver a broad variety of administrative tasks, including but not limited to managing an extremely active calendar of appointments; completing monthly expense reports; arranging detailed travel plans; itineraries, meeting agendas and compiling documents for day to day and travel related meetings.
• Plans, coordinates and ensures the schedule is optimized for Head of Head of People Operational Excellence and Corporate Functions People Partners and the Head of People Solutions & Digital Innovation.
• Maintain a smooth flow of information in and out of the office while exercising a high level of discretion in managing the confidential and sensitive nature of communications.
• Collaborates across the People team to ensure leaders are well informed of upcoming commitments and follow up appropriately.
• Arrange facilities, AV and catering for meetings, as needed
• Stakeholder management including managing contact lists, prepare stakeholder spreadsheets, etc.
• Partner with other administrative and executive assistants.
• Support a joint partnership with key stakeholders including People, Communications, Risk & Compliance, Audit, Digital Solutions, & Legal, etc partners.
• Leverage a variety of AI solutions and tools to re-imagine the support model.
Qualifications:
• At least 5+ years of executive administrative experience preferably in a corporate setting (supporting C-suite level)
• Demonstrated ability to use judgment, discretion, and maintain confidentiality on sensitive issues.
• Strong experience in scheduling and managing a complex, demanding, and constantly changing schedule
• Excellent verbal and written communications.
• Highly organized and detail oriented.
• Demonstrated ability to manage complex tasks and prioritize competing demands in order to meet deadlines.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Co-Pilot).
• Proficiency with Microsoft Teams, Zoom, and other virtual platforms.
• A strategic thinker who is adept at multi-tasking in a fast-paced environment, able to plan, prioritize, and organize individual and group activities and processes.
• Outgoing, straightforward, and creative.
• Able to work independently and take initiative.
• An adaptable, flexible problem-solver.
* Degree required (flexible on field of study)
* Experience with Concur preferred
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We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.
Business Systems Analyst – Investment Management Technology (ETX)
(Hybrid, Boston)
Do you want to be part of a team that encourages your growth, supports your ambitions and makes it a priority for you to reach your goals? Is helping people part of who you are? MassMutual assists millions in achieving financial freedom, providing protection and future planning. We do this by building trust with our customers by being knowledgeable problem solvers and prioritize their needs above all else. We Live Mutual.
The Opportunity
This position is required to provide subject matter expertise for BlackRock Aladdin Accounting Platform and related applications.
Recognized as subject matter expert in business analysis field. Has responsibility for instructing, directing, and checking the work of other Business Analysts. Formulate and define business and/or systems scope and objectives based on both user needs and a thorough understanding of industry requirements. Devise or modify procedures to solve highly complex problems considering limitations, operating time, and form of desired results. Provide analysis of business and user needs, documentation of requirements, and translation into proper business and/or system requirements. Consider the business implications of the application of technology to the current and future business environment. Act as a team leader for complex projects.
The Team
You will be joining MassMutual's Investment Management Technology team. Our mission is to build reliable automation solutions for the Investment Operations business team. You will be part of a team that is technical, highly motivated and excels at working in a fast paced and always evolving environment with agility and resilience.
The Impact:
The Business Systems Analyst is responsible for the analysis, design, and testing of complex applications and system integration processes supporting MassMutual's Investment Management Unit. This role supports strategic investment initiatives within these areas and ensures recommended solutions are aligned with business and MassMutual IT strategies while adhering to relevant technology standards.
This role leverages problem solving and analytical skills to design technical solutions related to data management and system integration challenges and contributes to troubleshooting efforts across multiple functional areas including General Investment Accounts, Separate Investment Accounts, Securities & various technology platforms supporting Investments.
This is a critical role in maintaining the cohesion between the business stakeholders and the technology delivery teams. It requires a deep and broad technology background conducive to that found in a "master application developer" but this is not a development position but will participate and guide technology decisions and best practices. It also requires a strong work ethic, the ability to work independently or in collaboration, exceptional communication skills, and knowledge of, or the aptitude to learn the investment management data domain.
- Perform analysis of business process, procedures, data and rules
- Experience with data-centric architectures, multi-dimensional time series, and techniques to guarantee robust data integrity
- Demonstrated ability to identify and understand critical business features that drive value, and translate those into solid technical solutions
- Excellent written and oral communication skills, ability to effectively and confidently interact with business and technical personnel, at all levels in the organization
- Proven technical leadership and mentoring skills
- Strong knowledge of the investment accounting across multiple asset classes, public and private, including derivatives
- Candidates must combine an attention to detail with the ability to see the big picture
- Demonstrated ability to communicate effectively using verbal and written methods to all levels of an organization
- Proficient with standard documentation tools (Lucid Chart, Excel, Word)
- Capable of applying knowledge to handle all but the most complex problems independently
- Drives continuous improvement and efficiencies beyond own scope of responsibility
The Minimum Qualifications
- Bachelor's degree
- 8 + years of experience with designing and implementing complex solutions
- 5+ years of investment data experience with an understanding of systems and data management.
- 3+ years of experience with BlackRock Aladdin ABOR/IBOR
- 5+ years of experience with investment management systems (from front office to middle office, to back office)
- 5+ years of data analysis experience working with large data sets and multiple sources of data.
The Ideal Qualifications
Technical Skills
- Expert user of excel and proficient with SQL/Oracle query tools
- Experience with platforms like BlackRock Aladdin OMS is highly preferred
- Experiene with BalckRock Aladdin ABOR implementaion is preferred
- Ability to apply technical and business knowledge across multiple business functions
- Ability to work in close collaboration with project/program managers, architects, developers, and testers to optimize the quality of the developed product
- Skilled in interacting between internal business partners, internal IT teams, and offshore partners
- Ability to effectively estimate time to complete design and development tasks
- Influence design & architecture inclusive of technical (non-functional) requirements
- Ability to communicate clearly and to simplify complex topics for a wide range of audiences (both written and verbal)
- Ability to work through complex issues, identify themes, and develop solutions, in time-critical situations.
- Ability to develop a strong understanding of business processes and functional requirements and skill to be able to translate business requirements into succinct functional / technical specifications, experience writing ETL requirements, and providing close oversight of specifications
- Ability to quickly learn new technologies and platforms
- Ability to adhere to project schedules and meet deadlines in the execution of job responsibilities
Soft Skills
- Self-managed and motivated individual with strong leadership skills.
- Excellent written, oral and presentation skills.
- Works with minimal oversight and proactively communicates status and risks to project leadership.
- Ability to work well in a team environment.
#LI-RK1
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
The Opportunity
Join an industry leading EA function within MassMutual that creates alignment between technology and business strategy. You will have an opportunity to guide the process of planning and designing capabilities to maximize the value of IT and enable the company to make high impact, long-term decisions. This will be accomplished through architecture strategies, blueprints and road maps that standardize technology stacks which create engineering speed and agility through the innovative use of data science, data analytics, cloud and API's. The EA will work with a team that embrace diversity in all of its forms, respect and have fun.
The Team
The MassMutual Enterprise Architecture team in the Enterprise Technology and Experience organization is seeking an outstanding Enterprise Architect (Application) to join our team. Enterprise Architecture is composed of Business, Application, Infrastructure, Technology & Design and Security architecture domains. Joining this team will give the Application EA a unique perspective and opportunity to partner with best-in-class architects on enterprise wide technology initiatives.
The Impact:
This role will work with IT and Business stakeholders of business delivery teams, engineers, application operations, product managers, and enterprise stakeholders to help deliver innovative, data-driven systems aimed at transforming the insurance industry. As part of the application architecture team, incumbents may be responsible for any of the following:
- Partner with senior leaders to develop and maintain the Technology strategies & roadmap focused on Wealth Management
- Manage a domain(s) of the MassMutual Application Portfolio Management data for quality
- Technical evaluations and benchmarking of core application platforms, frameworks and technologies
- Specification and publication of standards around application design and software engineering best practices
- Thought leadership and active participation in conferences and research with strategic partners and academic institutions
- Partner with business executives and senior architects to identify data and process issues, then provide solution options and recommends options
- Provide recommendations on system options, risks, cost/benefit analysis, and impact on cross-domain systems, business strategy, goals and processes
- Engage in SA problem solving, snapshots and full architecture documents
- Actively publish deliverables, and utilizes multi-media to educate and engage with federated solution architecture community members
- Collaborate with extended enterprise architecture, business, and IT support teams to communicate architecture strategies, standards, and direction
- Stay abreast of emerging technologies
The Minimum Qualifications
- Bachelors degree in Computer Science, Engineering or related Technical degree
- 8+ years of related IT Solutions Architecture or Technical Lead experience
The Ideal Qualifications
- 10+ years of related IT Architecture or IT consulting experience
- Preferred job experience includes some knowledge of Insurance and Wealth Management
- Experience with technology supporting: Financial Planning, Order Management, Lending, Wealth Investment Products, etc.
- Excellent communication, presentation, influencing and reasoning skills
- A team-focused mentality with proven ability to work effectively with diverse stakeholders
- Experience in Capability mapping and business architecture concepts
- Strong interpersonal skills, with an emphasis on the ability to effectively influence others, collaborate and partner.
- Understanding of the impact of IT on business results
- Demonstrated experience using Architecture Methodology (TOGAF, Archimate)
- Strong decision-making capabilities, with a proven ability to weigh the relative costs and benefits of potential actions and identify the most appropriate one
- Experience in Public Cloud platforms (preferably AWS), solution design and development using Cloud-native services, and understanding of cost rationalization.
- AWS/Azure Cloud Certification
- Strong experience in Architecture and Design patterns
- Developed acumen in Domain Driven Design
- Strong experience with event streaming design and implementation using Kafka, along with web service protocols and patterns like SOAP, REST, JSON, XML/XSDs.
- Experience with REST API for data interchange and API-driven systems integration decoupling digital and backend systems.
- Track record of designing architectural reference material
What to Expect as Part of MassMutual and the Team
- Regular meetings with the Enterprise Architecture team
- Focused one-on-one meetings with your manager
- Access to mentorship opportunities
- Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
- Access to learning content on Degreed and other informational platforms
- Your ethics and integrity will be valued by a company with a strong and stable ethical nosiness with industry leading pay and benefits
#LI-RK1
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
About Us
“Good design elevates everything.” — Joanne Wilson, founder of Gotham
Gotham, the world's first cannabis concept store, is a pioneering brand and retail experience that embodies the vibrant spirit of New York City. Founded, owned, and operated by female entrepreneur and philanthropist Joanne Wilson, Gotham transcends the traditional dispensary by fusing art, design, fashion, and culture with New York State’s finest cannabis.
The place "where culture meets cannabis," Gotham celebrates creativity, inclusion, sophistication, and urban edge, becoming a cultural touchstone in New York's evolving cannabis landscape. Gotham debuted its flagship location on Bowery and 3rd Street in the East Village in 2023 and has since expanded statewide, opening a second location in Hudson, NY, and a third in Williamsburg at The Refinery at Domino. A fourth Gotham location has just opened at Grand Central Station!
At Gotham, we're not just selling products; we're crafting an elevated lifestyle experience that resonates with the discerning New Yorker. Join us in shaping the future of cannabis culture in the world’s greatest city—and beyond.
Job Description
Gotham is seeking a curious, collaborative, and communicative IT Associate to lead and support the organization’s technology infrastructure across all locations. This role is responsible for maintaining and optimizing hardware, software, and network systems while ensuring seamless technology operations for both retail stores and office teams.
The IT Associate will play a key role in managing day-to-day technical operations while also identifying opportunities to improve systems, implement new technologies, and support cross-departmental initiatives. This role requires strong problem-solving abilities, excellent communication skills, and the ability to collaborate with teams across the organization. Experience with emerging technologies such as AI tools and e-commerce platforms like Shopify will help support Gotham’s continued growth and innovation.
Expectations, Duties, and Responsibilities
- Manage and maintain Gotham’s IT infrastructure across all retail and office locations.
- Provide technical leadership and hands-on support for hardware, software, and network systems.
- Oversee installation, configuration, and maintenance of computers, devices, and technology systems.
- Troubleshoot and resolve technical issues related to desktops, laptops, printers, tablets, and other devices.
- Monitor and maintain IT systems to ensure reliability, security, and optimal performance.
- Manage device management systems and maintain inventory of company technology assets.
- Oversee onboarding and offboarding processes including device provisioning and account management.
- Administer company collaboration platforms including Slack, user permissions, channels, and integrations.
- Manage Google Workspace services including Google OAuth, Google Drive, and related tools.
- Install, configure, and manage company software while ensuring licenses remain compliant and systems remain secure.
- Maintain and support Shopify backend systems and integrations as needed.
- Identify and implement AI tools and automation opportunities to improve operational efficiency and workflows.
- Establish and maintain documentation for IT systems, processes, and protocols to ensure knowledge sharing and operational continuity.
- Collaborate cross-functionally with teams across the organization on technology initiatives and operational improvements.
- Provide IT support and infrastructure setup for new store openings and expansion initiatives.
- Travel to store locations as needed to support technology operations.
Skills & Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
- Strong experience managing and maintaining IT systems in a multi-location environment.
- Familiarity with operating systems including Windows, macOS, and Linux.
- Experience with device management systems and IT asset tracking.
- Familiarity with Google Workspace administration.
- Experience administering collaboration tools such as Slack.
- Knowledge of Shopify backend systems or e-commerce platform administration.
- Interest in or experience implementing AI tools or automation technologies.
- Strong troubleshooting and analytical problem-solving skills.
- Excellent communication and interpersonal skills with the ability to collaborate across departments.
- Ability to prioritize and manage multiple projects in a fast-paced environment.
- Willingness to travel to retail locations (Hudson, Williamsburg, Bowery, etc.) as needed.
Preferred Qualifications
- Experience in the cannabis industry.
- Experience supporting Shopify store operations, integrations, or apps.
- Experience evaluating and implementing emerging technology solutions.
- Experience supporting retail or multi-location environments.
Physical Requirements
- Ability to sit or stand for extended periods while working at a computer.
- Ability to lift and move equipment up to 25 pounds.
- Ability to travel between store and office locations as needed.
- Ability to perform hands-on technical tasks such as installing hardware, cabling, and device setup.
Freelance Sales Director Global Technology Staffing & Remote Workforce
Location: New York, New York, United States.
Experience: 8+ Years
People Prime is a global talent solutions company specializing in helping organizations build high-performing technology teams through Remote hiring, Staff augmentation, and Offshore delivery models.
Headquartered in India, People Prime connects companies worldwide with highly skilled technology professionals across emerging and advanced digital domains. We enable organizations to scale faster by providing access to a curated network of experienced engineers, AI specialists, data professionals, and technology consultants who can work remotely or as part of distributed global teams.
People Prime focuses on enabling companies to hire high-quality remote technology talent from India, one of the world’s largest and fastest-growing technology talent markets. Through our strong recruitment ecosystem and technical screening process, we provide organizations with access to professionals across a wide range of digital and enterprise technologies.
1. Artificial Intelligence & Machine Learning: Machine Learning Engineers: Generative AI Engineers: Prompt Engineers: Natural Language Processing (NLP) Specialists: Computer Vision Engineers: AI Model Training & Fine-Tuning Experts
2. Data Engineering & Analytics: Data Engineers, Data Architects: Data Scientists: Big Data Specialists, Data Platform Engineers: Analytics & BI Professionals
3. Cloud & DevOps: Cloud Architects (AWS, Azure, GCP): DevOps Engineers: Platform Engineers, Kubernetes Specialists: Infrastructure Automation Experts
4. Software Engineering: Full Stack Developers: Backend Engineers: Frontend Engineers: Mobile Application Developers: Microservices & API Developers
5. Enterprise Platforms: SAP Consultants: Salesforce Experts: ServiceNow Professionals: ERP & Digital Transformation Specialists
Key Responsibilities:
• Identify and acquire new clients seeking technology staffing or remote engineering teams • Generate opportunities for contract staffing, staff augmentation, and distributed engineering teams • Develop relationships with technology companies, startups, and enterprise clients • Present People Prime’s global talent and offshore delivery capabilities • Build and manage a strong pipeline of staffing opportunities • Collaborate with delivery and recruitment teams in India to fulfill client requirements • Negotiate client contracts, rate cards, and service agreements • Track hiring trends in AI, data engineering, cloud, and software development
Required Qualifications:
• 8+ years’ experience in IT staffing business development or recruitment sales • Proven track record of generating staffing opportunities and closing new clients • Strong network within technology companies, startups, or enterprise organizations • Experience selling staff augmentation or contract staffing services • Excellent communication, negotiation, and relationship management skills
Preferred Experience:
• Experience selling offshore technology talent or remote engineering teams • Exposure to hiring in AI, data engineering, cloud, or software development domains • Understanding of distributed workforce and remote hiring models
Success Metrics:
Success in this role will be measured by:
• New client acquisitions
• Remote staffing requirements generated
• Revenue from staffing engagements
• Successful onboarding of consultants
• Client retention and satisfaction
Performance expectation:
Minimum 4 Contract placements per month
Compensation:
USD 1500 Payable on Every AI/ Technology Contractor Successful onboarding ( Minimum 5 Onboards Expected Every Month )
6% of gross margin for the first 6 months of each engagement
Why Join People Prime:
• Sell high-demand global technology talent solutions
• Work with a scalable offshore delivery model with great cost advantage to clients
• High earning potential with strong commission structure
• Exposure to fast-growing sectors such as AI, cloud, and data engineering
• Opportunity to build long-term partnerships with global technology companies
