Information Technology Jobs in Homecroft, IN
393 positions found
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What to Expect
Information Professional Officer
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Responsibilities
Information Professional Officers (IPOs) oversee the seamless operation of the global Naval network environment. Their responsibilities include:
- Leading the Naval network warfare missions in developing tactics and procedures to realize tactical, strategic and business advantages afloat and ashore
- Driving interoperability with joint, allied and coalition partners
- Building professional excellence through education, training and certification and milestone qualifications
- Optimizing organizational effectiveness through cutting-edge technologies, knowledge management techniques and a culture of innovation
- Helping to develop and deploy information systems, command and control and space systems
- Serving as a key part of the Information Dominance Corps in its mission to gain a deep understanding of the inner workings of adversaries
- Overseeing the work of Information Systems Technicians - Enlisted Sailors (no degree required) who serve as specialists in information technology
Work Environment
Information Professionals serve in challenging roles of increasing scope and responsibility both afloat and ashore. This could include:
- Serving as part of Battle Group staffs on ships at sea
- Working in C4I/Space/Surveillance on shore tours
- Serving on major Navy and joint staffs
- Serving in command of key communication and surveillance facilities around the globe
Training & Advancement
Those pursuing an Information Professional Officer position are required to attend Officer Candidate School (OCS) in Newport, RI.
Upon completion, candidates typically attend a five-week IP Basic Course of instruction in Pensacola, FL, before or during their initial assignment. IPOs must complete specific qualifications as part of their training during Fleet tours and are expected to pursue advanced education opportunities.
Promotion opportunities are regularly available but competitive and based on performance.
Post-Service Opportunities
Specialized training received and work experience gained in the course of service can lead to valuable credentialing and occupational opportunities in related fields in the civilian sector.
Education Opportunities
Wherever you are in your professional career, the Navy can help ease your financial burdens and advance your career with generous financial assistance and continuing education programs. Beyond professional credentials and certifications, Information Professional Officers can advance their education by:
- Pursuing opportunities at institutions such as Naval Postgraduate School (NPS) or Navy War College (NWC)
- Completing Joint Professional Military Education (JPME) at one of the various service colleges
Postgraduate education is important to the success of the Information Professional. Most IPs will complete a master's degree in C4I, space, information systems, computer science or modeling and simulation.
There's also potential to pursue a graduate certificate, DoW certifications, federal executive fellowships and information assurance scholarships and internships.
Qualifications & Requirements
A degree from a four-year college or university is a minimum educational requirement to become a Commissioned Officer. Candidates seeking an Information Professional Officer position must have a bachelor's degree from a regionally accredited institution in a technical field, preferably in one of following fields: Information Systems, Electrical Engineering, Computer Engineering, Information Operations, Computer Science, Systems Engineering, General Engineering.
All candidates must also be: U.S. citizens, willing to serve worldwide, eligible for a Top Secret/Sensitive Compartmented Information (SCI) security clearance and qualified for sea duty.
General qualifications may vary depending upon whether you're currently serving, whether you've served before or whether you've never served before.
Part-Time Opportunities
There are part-time opportunities available as an Information Professional Officer.
Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Information Professional Officers in the Navy Reserve typically work at a location close to their homes.
For annual training, Information Professional Officers may serve anywhere in the world, whether on a ship at sea or at bases and installations on shore.
Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors.
Most of what you do in the Navy Reserve is considered training. The basic Navy Reserve commitment involves training a minimum of one weekend a month (referred to as drilling) and two weeks a year (referred to as Annual Training) - or the equivalent of that.
Information Professional Officers in the Navy Reserve serve in an Officer role. Before receiving the ongoing professional training that comes with this job, initial training requirements must first be met.
For current or former Navy Officers (NAVET): Prior experience satisfies the initial leadership training requirement - so you will not need to go through Officer Training again.
Officers who previously held a commission in another United States Military Service, National Oceanic and Atmospheric Administration, Public Health Service, or United States Coast Guard are exempt from attending ODS or LDO/CWO Academy.
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See how a career as an Information Professional Officer compares to other Navy jobs.
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Responsibilities:
Technicians will be the "face of IT", working directly with client resources to address computer issues, questions and concerns. Technicians will proactively work with customers to create world class digital user experience, whether in the office, traveling internationally or ensuring uninterrupted service/support for submission success. Work will focus on improving productivity through proactive identification/remediation of potential hardware issues, leveraging data analytics to determine areas of focus, and proactively ensure devices meet security standards (patches, driver updates, supported app levels, etc.). . IT On Point technicians are the primary point of contact for hardware, operating systems, and enterprise applications, new hire onboarding, accessory assistance and users' adoption of new and upcoming IT initiatives and services. This role is 100% onsite 5 days a week. You will be rotating between our 3 Indianapolis sites (Corporate, Client Technology Center-North and Client Technology Center-South)
• As a key contributor to this team, you will bring your high learning agility and end user/customer service skills to understand the critical business processes that enable productivity through technology.
• You will bring your technical and customer experience to troubleshoot technical issues when they arise.
• With your curiosity of all things technical and willingness to drive change, you will work with peers and customers to improve the digital user experience across Client.
• Working knowledge in the set-up, configuration, and use of computer hardware, software, and network including internet security and data privacy principles
• Diagnostic and problem-solving skills with focus on end point devices, peripherals, and advanced knowledge of all O365 (Word, Excel, Outlook, PowerPoint, Azure, SharePoint, Teams etc.)
• Excellent technical and non-technical communication skills required: ability to partner with other Infrastructure teams to troubleshoot technical issues; must be able to translate technical content for non-technical customers.
• Basic understanding of multiple operating systems (Windows, Mac, iOS)
• Certification as IT Technician will be an advantage (e.g., Microsoft Certified IT Professional)
The Workforce Productivity Services team is looking for an IT Support Technician with expertise in Windows and Macs.
Qualifications:
High School Diploma/GED Qualified candidates must be legally authorized to be employed in the United States. Client does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position.
• Completed Apple Certifications: CompTIA A+ and Apple Certified Support Professional
• Completed Microsoft 365 Fundamentals Certification
• Previous Help desk experience
• Previous Customer Service experience
Comments/Special Instructions
This is an onsite position with occasional travel to client other sites within Indianapolis which is in a 10 mile radius.
Designs and manages enterprise data, analytics, and KPI measurement frameworks to deliver reliable and automated performance insights. Acts as a bridge between data engineering and business teams to standardize metrics, develop scalable data models, and enable self-service analytics while improving reporting efficiency through automation and governance of KPI definitions.
The role requires strong expertise in reporting, Microsoft BI, and SQL Server, with working knowledge of statistical tools such as R or Python. Basic familiarity with pharmaceutical industry KPIs is also important to enable faster impact within the domain.
JOB TITLE: CX Experience Architect
LOCATION: Indianapolis, IN
INDUSTRY: Banking
JOB DESCRIPTION:
We are seeking a CX Experience Architect who is passionate about shaping seamless customer journeys and translating insights into impactful experiences. In this role, you will design and optimize end-to-end connected customer journeys while partnering with cross-functional teams to operationalize omnichannel orchestration and drive continuous improvement.
The ideal candidate blends systems thinking, data analysis, and creative problem-solving to elevate customer interactions across all touchpoints.
RESPONSIBILITIES:
Journey Design & Experience Development
- Design end-to-end connected customer journey frameworks, mapping data, systems, and touchpoints across channels and platforms.
- Analyze customer interactions to identify friction points, gaps, and opportunities for improvement.
- Develop journey maps, service blueprints, and experience flows to visualize the holistic customer experience.
Omnichannel Orchestration
- Partner with platform teams to operationalize omnichannel orchestration using tools such as Adobe Journey Optimizer, Salesforce Marketing Cloud, and similar platforms.
- Define and implement rules for cross-channel triggers, contextual content delivery, and personalized engagement.
- Ensure seamless integration of data and systems to support real-time, adaptive customer experiences.
Measurement & Continuous Improvement
- Collaborate with Data and Analytics teams to establish success metrics such as NPS, CSAT, conversion rates, and journey completion.
- Use analytics, customer feedback, and experimentation (A/B testing, usability studies) to prioritize and drive improvements.
- Stay current on industry best practices and emerging technologies related to customer experience and journey orchestration.
Collaboration & Communication
- Serve as the experience lead within cross-functional pods or squads and participate in backlog grooming, stand-ups, critiques, and reviews.
- Align scope, risks, and sequencing with Product Management, Engineering, and other stakeholders.
- Present experience strategies and design rationale clearly to both technical and non-technical audiences.
- Facilitate design reviews and incorporate stakeholder feedback while maintaining customer clarity and consistency.
- Provide guidance and coaching to cross-functional partners on CX best practices.
REQUIREMENTS:
- 5+ years of experience in Customer Experience (CX), Experience Architecture, or a related field working within cross-functional teams.
- Proven experience designing and optimizing customer journeys across digital channels.
- Proficiency in journey mapping, service blueprinting, and omnichannel orchestration platforms (Adobe, Salesforce, or similar).
- Strong analytical skills with the ability to translate data insights into actionable strategies.
- Excellent written and verbal communication skills with strong presentation abilities.
- Experience planning and interpreting usability tests and A/B testing.
- Ability to support experience decisions using data and research insights.
- Growth mindset and willingness to learn new tools and approaches.
ABOUT THEORIS:
Our goal is to Fuel Your Career! As a Theoris team member, you join a culture based on people-centered values and an environment that fosters both personal and professional growth. We build long-term relationships with our clients and our consultants. With over 30 years of building strong relationships in the industry, we're uniquely positioned to make the right connections. This knowledge is used to find the right job placement. Our recruiting teams are experts dedicated to the information technology and engineering staffing space and are highly respected by our client base.
Job Title: Component Design Engineer - LibertyWorks
Working Pattern: Full time
Working location: Indianapolis, IN. (FT/Hybrid, 3 days week onsite)
As a Component Design Engineer, you will be part of the global Engineering, Technology & Safety (ET&S) Turbomachinery organization. You will develop complex engineering solutions that satisfy cutting-edge aerospace functional and physical requirements and exhibit robustness for manufacturing capability. Within your assigned propulsion system program, you'll be responsible for developing, assessing, and delivering technology designs that push the envelope with performance, life, and efficiency.
Why Rolls-Royce?
Rolls-Royce is one of the most enduring and iconic brands in the world and has been at the forefront of innovation for over a century. We design, build and service systems that provide critical power to customers where safety and reliability are paramount.
We are proud to be a force for progress, powering, protecting and connecting people everywhere.
We want to ensure that the excellence and ingenuity that has shaped our history continues into our future, and we need people like you to come and join us on this journey.
Rolls-Royce has been recognized as the top employer in the Engineering & Manufacturing category on the prestigious Forbes Top Employers for Engineers list for 2025. This ranking highlights our commitment to innovation, employee development, and fostering a collaborative environment where engineers can thrive.
Be part of a team that sets the industry standard and drives groundbreaking solutions.
At Rolls-Royce, we are committed to creating a workplace where all employees feel respected, supported, and empowered to do their best work. We foster a welcoming and innovative work environment that invests in you, giving you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference.
Rolls-Royce is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any protected characteristics.
What you will be doing
Create component design definitionCreate detailed component definition (drawings and/or model-based definition) in accordance with module, system, and customer interface requirements.Create dimensional tolerance stacks, establish Geometric Dimensioning & Tolerancing (GD&T) requirements, and support manufacturing to produce conforming hardware.Support the supply chain in procuring hardware including review of supplier documentation, assessment of non-conforming hardware, and review of supplier change proposals.Review and approve component requirements for their responsible sub-system's hardware. Develop, approve, and execute validation plans to demonstrate compliance to the requirements.Present and defend design solutions and technical work to program leadership and other stakeholders.Support manufacturing, assembly, service, and aftermarket issues promptly as they arise to keep production on target and the fleet in operation.Perform a leadership role in investigations of in-service and/or development hardware issues including Engine Investigations, failure analysis, root cause / corrective action (RCCA), Technical Variance consultation, reporting, and documentation. Share findings with the global turbomachinery team in accordance with export control regulations.
Who we're looking for:
At Rolls-Royce we put safety first, do the right thing, keep it simple and make a difference. These principles form the behaviors that guide us and are an essential component of our assessment process. They are the fundamental qualities that we seek for all roles.
Basic Qualifications:
Bachelor's degree in Engineering with 2+ years of experience in design engineering, Mechanical and/or Aerospace Engineering OR;Master's degree in Mechanical or Aerospace Engineering OR;JD/PHD in Engineering.Due to the classified defense projects the LibertyWorks team partners on, to be considered for this opportunity, you must be a US Citizen.
Preferred Requirements:
Bachelor's degree in Engineering with 5+ years of experience in design engineering, Mechanical and/or Aerospace EngineeringMaster's degree in in Engineering with 3+ years of experience in design engineering, Mechanical or Aerospace EngineeringExperience with turbine component design methods and practices to include component integrity,Structural Analysis, Thermals and Lifing spreadsheets.Experience with coatings and their application within turbine and hot section systems.Broader experience with rotating and static component design in highly stressed or critical assemblies.Experience working with Siemens NX, Teamcenter and/or ANSYS Workbench.Experience with the definition release process and GD&T.Experience with computer programming and design optimization.Experience working with manufacturing and/or quality, especially with regards to the assessment of non-conforming hardware.
What we offer:
We offer excellent development opportunities, a competitive salary, and exceptional benefits. These include bonus, employee support assistance and employee discounts.
Relocation is available for this role, as applicable.
Global Grade/Level: GG10
Closing date: 04/03/2026
#CLODEF
#CLOLI
Job Category
Mechanical Systems
Job Posting Date
18 Mar 2026; 00:03
Pay Range
$90,985 - $136,477-Annually
Location:
Indianapolis, IN
Benefits
Rolls-Royce provides a comprehensive and competitive Total Rewards package that includes base pay and a discretionary bonus plan. Eligible employees may have the opportunity to enroll in other benefits, including health, dental, vision, disability, life and accidental death & dismemberment insurance; a flexible spending account; a health savings account; a 401(k) retirement savings plan with a company match; Employee Assistance Program; Paid Time Off; certain paid holidays; paid parental and family care leave; tuition reimbursement; and a long-term incentive plan. The options available to an employee may vary depending on eligibility factors such as date of hire, employment type, and the applicability of collective bargaining agreements.
PandoLogic. Keywords: Aerospace Design Engineer, Location: Indianapolis, IN - 46259
BCforward is seeking a Program Manager to work onsite in Indianapolis, IN
Job Title: Program Manager
Location: Indianapolis, IN onsite
Job Description
We are seeking a Program Manager to join our dynamic team. The ideal candidate will have strong experience in leading complex, multi-workstream programs across business and technology domains and a proven ability to align initiatives to strategy, manage risk and dependencies, and deliver measurable business outcomes.
Responsibilities:
Align program objectives with client strategy and define measurable outcomes and success criteria.
Establish governance, decision rights, and escalation paths; run steering routines and leadership updates.
Select and adapt delivery approaches (Waterfall, Agile, Hybrid) based on context and readiness.
Manage scope, schedule, quality baselines, and change to ensure benefits realization.
Partner with Agile teams on backlog management, PI/Sprint planning, reviews, and retrospectives.
Use tools and automation to drive data-driven insights that improve predictability and throughput.
Foster collaboration, continuous improvement, and team empowerment.
Proactively manage risks, assumptions, issues, and dependencies with clear accountability.
Conduct scenario planning, risk-adjusted forecasting, and contingency strategies.
Build trusted relationships across client organizations and tailor communications to leadership audiences.
Lead cross-functional teams with clarity and accountability, coach project managers and scrum masters.
Leverage MS Project/Smartsheet, Jira, Confluence/SharePoint, and analytics to inform decisions; apply AI and automation where appropriate.
Required Skills & Qualifications:
Proficiency with MS Project or Smartsheet, Jira, Confluence/SharePoint, and Microsoft 365.
Strong communication, facilitation, stakeholder management, and conflict-resolution skills.
Demonstrated ability to lead diverse teams and influence without direct authority.
Expertise in program governance, financial controls, benefits realization, and organizational change.
Hands-on Agile delivery experience; familiarity with scaling frameworks such as SAFe.
Strong analytical and problem-solving skills with the ability to turn data into insights.
Experience managing complex programs across business and technology domains.
Preferred Skills:
Experience applying AI and automation to program management workflows.
Prior work in hybrid delivery environments and executive-ready reporting.
Why BCforward?
At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:
Competitive compensation and benefits
Opportunities for growth with global clients
A supportive, inclusive culture that values innovation and people
Exposure to cutting-edge technologies and projects
About BCforward
BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.
Product Architect – Life & Annuity
About the role:
As a Product Architect, you will make an impact by driving the design and evolution of innovative Life & Annuity product solutions within our ISG division. You will be a valued member of the product architecture team and collaborate closely with crossfunctional stakeholders to ensure seamless integration, modernization, and optimization of our product ecosystem. Your expertise—especially in FAST—will shape product strategy and enable scalable solutions that support business growth.
In this role, you will:
- Design and develop product architectures that support business goals and customer needs within the Life & Annuity domain.
- Apply FAST technology solutions to improve efficiency and streamline product delivery (primary required skill).
- Collaborate with crossfunctional partners to enhance product functionality and user experience.
- Analyze complex datasets using SQL to inform decision-making and product strategy.
- Guide development teams in adhering to architectural standards and best practices.
- Evaluate new tools and technologies to improve product scalability and performance.
- Develop and maintain technical documentation, specifications, and architectural deliverables.
- Ensure alignment with regulatory and industry standards in the Life & Annuity sector.
- Lead continuous improvement initiatives to reduce timetomarket and modernize product capabilities.
- Work with stakeholders to capture requirements and translate them into actionable technical designs.
- Monitor product performance, identify optimization opportunities, and recommend enhancements.
- Facilitate workshops and knowledgesharing sessions related to core technologies.
- Contribute to longterm product roadmaps and innovation planning.
Work model:
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 2-3 days a week in a client or Cognizant office in Indianapolis, Indiana. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered:
- Extensive Life & Annuity domain knowledge with a proven track record in product architecture.
- FAST technology experience (primary required skill).
- Proficiency in SQL for data analysis and insights.
- Minimum 12 years of experience in product architecture with a focus on Life & Annuity.
- Strong communication skills to collaborate across business and technical teams.
- Ability to translate business requirements into scalable technical solutions.
- Experience working effectively in a hybrid work model.
- Familiarity with insurance industry standards and regulatory expectations.
- Strong analytical and problemsolving capabilities.
- Ability to mentor and guide technical teams on architectural best practices.
- Commitment to continuous learning and staying current with emerging technologies.
These will help you stand out:
- Broader experience across Life & Annuities insurance products for deeper insight.
- Advanced understanding of modern architecture frameworks and digital transformation approaches.
- Experience evaluating and integrating emerging technologies for product modernization.
- Strong leadership presence in facilitating workshops, training sessions, or strategy discussions.
- Demonstrated success in driving architectural improvements that accelerate delivery.
Required Certifications
- Certified Product Architect
- SQL Certification
- FAST Technology Certification
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
Salary and Other Compensation:
Applications will be accepted until March 29, 2026.
The annual salary for this position is between $ 113,000 - $ 130,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Overview
This role is eligible for Specialized Dental Partners Loan Relief Program, designed to support Endodontists in select high-priority markets. Our Access to Care Program offers much needed care to deserving communities typically hard to fill while providing meaningful debt relief to our providers. After submitting your job application, you will receive a follow-up email with additional details and a brief form to complete to confirm your eligibility. If you have any questions along the way, please reach out to us at .
We are a state-of-the-art Endo Practice looking for an EndoAssociate. The practice is experiencing tremendous growth and is supported by a top-notchPartner, clinical and administrative team. Our patient-centric and team focused practice has all the modern amenities to set you up for success.
Responsibilities
- Perform root canal therapy, retreatment, and apical surgery procedures to the highest standards of care
- Diagnose and treat diseases and injuries of the dental pulp and periapical tissues
- Collaborate with general dentists and other dental specialists to develop and execute treatment plans for patients
- Communicate clearly and effectively with patients to educate them on their treatment options and help them make informed decisions about their oral health
- Ensure that all treatment is performed in compliance with relevant laws, regulations, and ethical standards
- Keep accurate and detailed patient records in our practice management system
- Participate in continuing education and professional development opportunities to stay up-to-date with the latest techniques, technologies, and industry trends
- Work with our administrative team to manage appointment scheduling, patient communication, and billing as needed
- Uphold our commitment to providing excellent patient care and creating a welcoming, inclusive, and supportive practice environment
Qualifications
Requirements:
- Must possess a DDS or DMD degree from an accredited dental school
- Certificate in endodontics from an accredited program or actively enrolled in a Residency program
Preferred Qualifications:
- Excellent clinical skills and a commitment to providing high-quality patient care
- Strong communication and interpersonal skills, with the ability to build rapport with patients and collaborate effectively with other members of the dental team
- Willingness to participate in continuing education and professional development activities to stay up-to-date with the latest industry trends and techniques
We offer a competitive salary, benefits package, and opportunities for professional growth and development. If you are a skilled and passionate endodontist and dedicated to providing the best patient care possible, we want to meet you.
RequiredPreferredJob Industries- Other
Agility Partners is seeking a Junior Systems Administrator to support one of our clients in the utilities and energy sector. This is an excellent opportunity for early‑career infrastructure professionals to gain hands‑on experience in enterprise server environments, virtualization platforms, and Windows OS upgrades. The role focuses on server builds, OS refresh initiatives, and day‑to‑day support of a stable and secure virtual server ecosystem. Candidates will receive structured training and direct mentorship from experienced Build Operations engineers while working on critical infrastructure systems.
Responsibilities
- Assist the build team with deploying, configuring, and validating virtual servers within VMware environments
- Support Windows Server OS upgrades (2022, 2025), including post‑upgrade validation and functionality testing
- Monitor and manage ticket queues to troubleshoot and resolve break/fix issues on virtual machines
- Document system changes and collaborate with cross‑functional infrastructure and operations teams
Ideal Candidate
- 1–3 years of experience administering Windows Server environments, preferably virtualized
- Solid understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and basic routing
- Hands‑on experience working in VMware‑based server environments
- Foundational knowledge of Active Directory concepts such as users, groups, and permissions
- Familiarity with monitoring tools like SolarWinds or similar platforms
- Comfortable working with ticketing systems and following structured troubleshooting workflows
- Strong problem‑solving skills with clear written and verbal communication
Why This Role Stands Out
- Structured onboarding with 2–3 weeks of hands‑on training alongside the Build Operations team
- Direct mentorship from seasoned infrastructure and server build engineers
- Exposure to modern virtualization technologies and current Windows Server platforms
- A strong stepping‑stone role for advancing from entry‑level into mid‑level systems engineering
Medasource Customer Experience Associate
Medasource is looking to hire a Customer Experience Associate for our national headquarters located in Indianapolis, IN. Medasource is a national healthcare and life sciences recruiting and consulting firm. We partner with healthcare and life science companies and provide them with national talent for their staff and project related needs.
The Customer Experience Associate will assist in creating and providing a white glove service to our consultants and clients. The role will require you to talk with our current and prospective consultants and provide first line communication for their concerns and questions.
Responsibilities:
- Aid and assist the recruiting and sales teams in handling client and consultant questions
- Provide timely responses to inquiries regarding pay, benefits, time portal issues etc.
- Monitor company experience surveys and determine areas for improvement
- Assist headquarters staff with improving consultant and client interactions and services
- Monitor support email weekly to handle Tier 1 questions from the field
- Provide creative solutions for frequently asked questions
- Continuously improve the experience we provide to our clients and consultants
- Escalate situations to internal staff as needed
Requirements:
- Previous customer service experience preferred
- Ability to work in an efficient manner and execute daily tasks
- Comfortability talking with clients and consultants via email, phone, web chat etc.
- Strong work ethic and ability to grow within the role
Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local law
Pay Disclaimer:
The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
